Wagamama in Leicester

Jakub provided excellent service and came across as a friendly member of staff

Our waiter Jakub was very hospitable, thank you so much, enjoyed the yakitori and chilli squid

A good experience- esp from our server Jakub! Friendly service throughout the evening and very accommodating!

Jacob provided great service, and made sure we were happy with our food and kept us up to date on when food would be arriving.

Jacob was a great help and kept us up to date with our orders

Yummy food! Jakub was an amazing waiter! Such a friendly service! Will definitely eat here again! Everyone deserves polite service like Jakub provides! Empty plate, happy belly!

Went for dinner this evening. The service was really good Jakub was really attentive and gave great service will come again!

Me and my partner decide on going on a date here whilst the mother in law looked after our children and 2 month old baby, first off started great the guy that seated us was amazing and would speak very highly off, once we ordered food we was extremely excited to receive it as we have eaten here many times before, we had both ordered no spice yet the server sent one portion spiced. I politely asked to swap for none spice which she did without any hassle. Then the night went on and I politely asked for another pint and the staff had been told that I was banned from ordering anything else due to been intoxicated. At this point I had only beer. Then this place turned into something unimaginable, the staff refused to talk or serve us the staff where laughing and pointing at us from the till which left me and my partner feeling embarrassed and guilty. We will never be returning to this one and would rather travel to Coventry for our next Wagamamas, the manager did her best to apologise but it was too late shocking service from a company that I thought hired professionals not kids

The service was disappointing. As a regular visitor to various Wagamama locations in the East Midlands and a fan of the food, I had high expectations. Recently, I visited with my partner on a busy day, and Amira was our waitress. I ordered chicken gyoza as a starter and two main dishes. When I asked if the gyoza could be served first, she informed me that it wasn’t possible, and everything would come out together. After 15 minutes, the starter arrived, and we patiently waited for the mains, understanding that the restaurant was busy. However, it took over 45 minutes for one of the mains to arrive, and the second dish didn’t come until 15 minutes later. During this time, my food was getting cold. I called the waitress and politely asked if the dishes could be served together. Before I could finish my sentence, she interrupted, saying the food was “getting ready and will be there in a few minutes.” I mentioned again that my food was getting cold and requested the dishes to be brought together, but her dismissive reply was, “You can just eat.” This response felt extremely disrespectful, especially as we were on a date. It ruined the experience for us. After waiting another 15 minutes for the rest of the food, we decided to finish quickly and leave, as the poor service had already spoiled our day.

Chris from Wagamama’s is honestly an asset to the team in Leicester highcross! . Every time we visit , he provides us genuine and exceptional service ,which we really appreciate . All the best for the future Chris ! And thank you for your amazing service every single time .

Went to eat with my two sisters yesterday and we fell ill with severe diarrhoea and vomiting. The food must be off. It has continued this morning. Food was terrible. We dont usually give bad reviews but we are so disappointed as to how ill we have become.

First ever visit to a Waganama's and was very impressed with the food and service. The food was delicious and I will certainly be visiting again.

Really nice experience in Wagamama’s today. I visited with my boyfriend & we were seated immediately. Our order was taken by Borys who got everything ordered very quickly. Majority of our food arrived very quickly, except my chicken katsu which took a while longer - we asked a waiter called Jakub about it & he solved it so so fast & got the food to us very quickly. He even gave us a cider & a dessert free of charge, which we thought was really nice, even though we didn’t expect that at all. Service is 10/10 and you can tell they really care about your experience whilst you’re there :) Thank you so much

From outside, the place looked fully packed but we waited less than 5 minutes to be seated. Customer service was great and food didn't take long after ordering, although there were a lot of people. I really enjoyed my chilli squid and bao buns, but didn't enjoy the main so much (teriyaki noodles). In all, my friend and I had a good time there

Went for a meal with my friend tonight and we both ordered a starter and a main at the same time… now i understand food comes out “when it’s ready” but i was left severely disappointed as my friend received their starter and main together, i then had to wait 20 minuets for my main and a further 10 minuets for my starter… meaning by the time i had received any food my friend had already finished their meal and we had been in the restaurant for around an hour… due to this I had to request a take away bowl and take my food home but of course it is now cold and inedible. The front of house team were lovely and did seem to feel bad but I have walked away hungry and disappointed… it’s a shame the kitchen team really let the good service team down

Korean hot was very tasty.The service is nothing less than excellent! Amber was very kind and patient guiding us throughout the several options.

We order chicken donburi, we notice no CHICKEN just vegetables and rice , I complained to the staff but no action done, I told to the staff, are they shortage on chicken? why no chicken in the donburi? and they served very minimal and paying the food very expensive, so I not very happy with the service they done and I'm not gonna go Wagamama again and I will tell that to all my friends.

I've had the teriyaki salmon soba and firecracker prawns, and both were delicious. My friend had soup and she also enjoyed it. The service was good and we didn't have to wait too long for a table.

Really nice service from Jacob and aeamis, very welcoming and helpful, lovely food as well - very filling and lots of options

Will T was amazing. He was very nice and smiled a lot. He made us feel very comfortable. He made sure to ask us if we were alright which we really appreciated

Very poor service, waited 30 min for our order.

I made an order on Deliveroo and rang up the restaurant on two occasions. Both times the staff and management turned down my request to make amendment to my order. It’s common sense when ordering noodles with broth, you keep the noodles separate so it doesn’t soak up the broth when delivering. Thai Express are more advanced in understanding this food technique!! Very poor service and no customer satisfaction!! Would not recommend to anyone who is using their delivery app!!

Me and my boyfriend went on a date here and it was a fantistic, shout out joe, lovely staff member and really made the atmosphere and Jacob for his amazing service, amazing food, great authentic atmosphere

Jakub was very helpful with the menu, food was amazing. Been double checked on which was very nice of them. Drinks and food arrived pretty fast. Would recommend for sure!

the food was lovely, but not as lovely as our server, fran, was so kind and welcoming that we would come again just for her :)

The food was amazing, but not as amazing as Fran, who made our evening and gave us the best service!! :)

Ordered a chicken Ramen without beansprout as I’m unable to eat it. After 15 minutes my food arrived, I ate the chicken on top, when I got to the noodles I realised it had beansprouts in and didn’t eat anymore. When I told staff, the manager came and spoke to me in the most condescending and rude manner. Wagamama couldn’t get my order right, whether there is 1 beansprout or 200, get my order right. And maybe don’t make your customers feel like criminals because you can’t do your job properly. 1/10 would not recommend, unless your white and middle aged, then you might get treated with some respect and spoken to like an adult.

The food was varied and delicious , however the service was outstanding. Chris looked after us, explaining the menu as we haven’t been here before. Cheerful and helpful and we will definitely return!

The worst Wagamamas ever. It took 2 hours and 20 minutes for three of us to eat- that’s a disgrace in itself especially when it was not busy when we arrived. The time it took for the staff to take our drinks order was appalling, let alone our food and taking away our dirty plates. There weren’t any chopsticks or cutlery at our bench, and when we asked for some, the waiter handed us the chopsticks by touching the extremity that would later enter our mouthes. They had lots of food unavailable, including the chicken Katsu curry…. if I remember correctly isn’t that the dish that wagas became so popular for amongst the young generation so they should stocks this better. Due to being left ordering the vegatsu, my salad lacked the standard and sought after pickled ginger, and instead had what felt like half a large red onion (as though the ginger, like lots else today, was out of stock). Only after I specifically checked that they had it in stock did they add it to my food. When asking for this, the member of staff was extremely incompetent and rude over it. After eating our mains, we were left for over 30 minutes before we had the chance to order desserts, and even then the items the three of us wanted weren’t available. One staff member came to give us our drinks (water…) and then refused and got very rude because one person at the table has an allergy. There’s no need to be so rude over it. Just politely take the drinks away and find the manager…. I’m gutted by this experience because I love the chain and eat at different wagamamas regularly, but I certainly won’t be coming back here again.

We went there for a date with my boyfriend. Firstly, he got the wrong order, then they didn’t bring him a drink for like 20-30min? I reminded waitress and she brought it to him - YAY. Ive been waiting for my side miso + pickles around 30minutes, my bf asked them where my miso is, and then they brought it :D Food was v good, ngl. But service was… MESSY.

This was my first time at Wagamama and most definitely my last. I firstly have to say that the service here was the worst that I have ever experienced in any restaurant I have been to. We get to Wagamama and are met with the front desk. The employee seemed bored and did not greet us with a smile like you would expect in any establishment. We are seated at our table and are told that our server would be Patricia. (It in fact was not Patricia and we were given a different server) We then had to wait 20 minutes before anyone even asked us what we wanted to drink including being given a plate of food that wasn’t ours. I have never waited so long to order just my drink in my life! The employees seemed like they didn’t even care. When the food arrived it was quite good which is why this review is two stars not one. Very disappointed, it blows my mind how poor the service was, I will not be returning.

The worst service ever received from Wagamamas. We come here very often, the service and food has always been amazing. This time it was atrocious. The staff were very rude. We were a family of 4, took them 45mins to seat us. They has plenty of tables available, but were informed by staff members, they tables were not being used, because they were understaffed. Before we even sat down, we were told there was a 20min delay on food. After finally seating us, we asked to order straight away, as we knew what we wanted to order, the staff took 30mins to then come and take order. We have been coming to Wagamamas for years at least once a month, the service this time was disgusting. I have never seen the staff so rude and so dismissive. The food finally arrived, everything was cold, we tried to tell staff, they made more excuses about being understaffed. When we asked to make the food again, they refused. We will not becoming back any time soon.

Absolutely fantastic and very delicious food vas very quick and right drinks were great service great I rate 5 stars!!!!

Jacob was absolutely fantastic - super accommodating and helpful. Would give him 5 stars.

always great coming here, was stuck on what to order and alex our waiter was so lovely and suggested a few good picks, 11/10 service x

Great food with great recommendations from the staff… 5 different mains and several starters …top.

Nice place for food and I had spaghetti which was nice but I think a little on the expensive side. Still very good place to go if you live near Leicester.

My son has been asking me to eat where with hem for age's. Should have listened to him ! Fantastic!

Very poor service waited 10 minutes to order and 10 minutes for drinks.

stopped in with a couple of friends before going to see kasabian. we had the vegatsu, and the vegan udon noodle dish, all cooked to perfection. my friend had an asahi, which was perfectly poured, and the matcha and strawberry lattes were a lovely refreshing treat. a fabulous time was had all round - and it was all thanks to our incredible server chris. friendly and charming, no request was too much for him and he made this experience deserving of 5 stars. thankyou chris!!

Food is so good here . Staff sometimes slow

We all love wagamamas tonight was a little busy though

It was my first time eating at Wagamamas and the food and service was impeccable , I will be using this restaurant again without question. Also, I left my watch box there which was really important to me and they've saving for me to collect later. So, a massive thank you all round for going above and beyond

Awesome food, perfect drink, nice desert. Chris served me, best. I love it when I get good recommendations.

Wonderful service. Kai (my waiter for the evening) was a kind and polite man. He clearly introduced himself before taking our order. He checked our order with us and told us he would help us if we call him before leaving. Service was quick. I would highly recommend to family and friends

Food was nice but selections seemed a bit lacking in areas. Quite pricy for what it was. But the food tasted lovely. And cocktails are good too!

Nice restaurant. The food and service was great. The staff were so friendly and attentive. Highly recommend.

It is the Best restaurant for rating ramen ando others eastern fotos.

Went for lunch yesterday - definitely only a 2 star experience, ambiance similar to a school dinner Hall, with long tables and lack lustre decoration. Staff efficient, but communicated like robots, no personality. Food - Katsu chicken curry, presentation poor, huge portion of rice, looked like an ice berg covered with curry sauce, no flavour, chicken hidden under rice was salty and not tasty at all. Not good value for money!

Celeste and Alissa were both so welcoming and friendly, thank you so much for treating us so well Will return just to see these ladies

Menu has changed removing some old favourites

The food and service was great and our server Michael was attentive and helpful and made it a great experience as well as the two ladies that helped at our table too

I've always ordered online from Wagamama at Highcross but I've never been in there in person until today. Impressed with the service both front of house and the kitchen. I have shellfish allergy and they made sure to cater for my needs which I really appreciated. A lot of varieties on the menu. Food was delicious and quite tasty. Very decent portion size. I'll gladly come here again. Good value for money.

The ramen i had here tasted very mediocre and absolutely awful

Great service after long time, latest it has been up and down but its getting better. Outstanding service from Amber she is the best.

I was very disappointed when ordering my meal on Deliveroo. I have never experienced a problem with ordering food from Wagamama before. Normally, as I can only have halal chicken when I make my order for the chicken and prawn pad Thai I always call and ask them to remove the chicken by giving them the order number. However at this restaurant, and this one only. They denied my request to remove the chicken and was quite rude over the phone about it. It would be nice to have continuity throughout the restaurants. I was very disappointed with the service as I usually like to order from Wagamamas

First time for us in a Wagamama restaurant. We loved it!! The food is excellent and my 11 year old son couldn't stop praising the mini chicken ramen he had...the only 2 things we weren't crazy about were: 1) the fact that you don't sit at your own table but tables are shared, and there's no back rest, and 2) the desserts weren't that good and very expensive in our opinion.

Came here for lunch with my Mum and was served by Kasper. What a great experience, the server was lovely, friendly and funny. Thank you 😊

We had an amazing time! Celeste was our server and she was brilliant, she was so friendly and listened really well! All staff were lovely but glad Celeste was our server. Food was great, new menu was definitely hitting the spot alongside some old favourites. Thanks guys!!

OMG!! Haven’t been to Wagamama for years! That’s it now, I hope they all are as good as Leicester branch. Served by Chris, what a great host!! Friendly, helpful, amazing 👍👍 He helped me choose a new beer thing they do (it’s over ice with Midouri) don’t knock it until you’ve tried it 😅. It really hit the spot with my saku saku noodles with crispy duck apparently cooked by Frank and Dan and again recommended by Chris stir fry greens, OMG!! The best greens ever! Flavour off the chart. Thanks guys. While eating ive been searching my nearest branches. An absolutely great day out in Leicester topped with fabulous atmosphere and great food . Big big thank you xxx

We go to wagas for our wedding anniversary every year! They used to do a bulgogi dish that was an absolute banger but got rid of it a few years, which was super disappointing. But it has meant that we now try more things on the menu and our visit this year, I tried a new rice dish, which was sooooo delicious! Also, the mushroom bao bun starter was unexpected in the best way! My 6 year old loved his food, and my 1 year old was chowing down from the kids menu. Leic staff are always very polite and helpful. Other than the bulgogi disappearing, we have no complaints whatsoever!

Amazing service, the general manager steve was super friendly and polite. Above and beyond service 🌟 thank you team xxx

Great food as always and a lively atmosphere. Writing this review because Chris absolutely deserves the recognition for being really attentive, checking on customers constantly and ensuring that everything is just as you’d expect. He’s a great ambassador for Wagamama!

Great chain option, good range of veggie /vegan /gluten free options. Decent value, fast service. I'm not sure how accessible it is, as the bench seats are fixed to the floor.

Came in for a meal at 8:30 with friends and Celeste was soo nice!!! Really made the meal she’s a queen🩷🩷

Met some friends for a catch up and Wagamamas ticked all boxes for dietary requirements. Tofu firecracker was lovely and had a kick which I liked, wish I had more portion wise. Got the mushroom bag buns which weren't that big or filled properly, so didn't hit the spot as I hoped. But great staff and atmosphere, just avoid the bar buns if your wanting something special

dandra was great, food was great, fair delay between two mains though

This is my first time coming here and it was truly exceptional . Chris was our server and he is a genuine asset to the team here . He was extremely attentive and recommended me my meal ( which was amazing). He was extremely polite and we had a fantastic conversation . When our food arrived he even double checked our egg was runny enough. Thank you very much Chris for being a genuine lovely server , it’s very refreshing to meet people like yourself so thank you very much for your help

Very busy during half term but my niece loved her first Waga experience

Amazing food and brilliant service.

Food brilliant! I had ramen and it was delicious! I will definitely come back. Only one small thing is that I ordered thle dessert. I was waiting for it so I checked the bill and it wasn't there. It was a bit difficult to get service attention. Maybe it is my luck because that is not the first restaurant when I have this kind of situation. But overall I recommend it!

Excellent service from Michael and Leanne

Food was lovely service was good even though it was busy. We still enjoyed our time there.

WORST FOOD EXPERIENCE OF MY LIFE I asked for the bill several times with several different waiters but every time they ignored me and continued serving other customers this lasted for 2 HOURS I was also not given any cutlery please do NOT go to this restaurant the service was absolutely appalling

This was our 1st visit to the restaurant. It was my daughters birthday and she wanted to go there for her meal....with her boyfriend 😒 🙄. So we accompanied them (on different tables. ) The staff were amazing. They really couldn't help us any more if they tried. The food was delicious, and so was the chilli margarita...I definitely recommend 👌. We will definitely be going again 👍🏻

Came for a little date for my birthday tonight, was served by Amelia! She was so lovely and really helped us out. We was abit quiet but such a lovely girl. The food was outstanding we cannot fault it. We will be back again! Thank you loves :)

Food tasted very good, although took a bit of time, but they were busy. The only issue was we both had upset tummies that evening!! Seems coincident that we were other unwell, !

Absolutely terrible experience. We had to wait ages to get seated, there was no staff, took forever to get served, took forever for the first set of drinks to come to us followed by over a 45 minute wait on the food to be served to us, and even worse the food was stone cold ! Had to find a waiter to tell him this and he took our plates and gave us another meal another 45 minutes later which was not much warmer than the last. To top it off the Katsu curry sauce was so spicy I couldn't eat it. I love spicy food but I think that day the chef must have been on speed and must have put double the amount of chillies in it ! I begged for water and asked 3 times for it but no one was available to get me any as there was no staff available. I just wanted to get out of there. Couldn't even flag down a waiter to pay the bill. The food was expensive and we were not offered any compliments of any kind considering the service we received. I would never ever eat here again. Wagama sort your staff out or close it altogether if you're that short ! Don't let customers suffer like we had to. Absolutely disgusting !

We went for my birthday on 7 th of January , 2024. I and my daughter had a noodles with chicken. My noodles ( with chicken and prawns)were dry and had a lot of ginger , my daughter’s nodules ( chicken) was so sweet and dry and she ate only the chicken. My husband was alright , he asked for a soupy noodles dish, just he said that it has a lot of opinions. I and my daughter left most of our orders and the service man asked us how the meals were and I answered thanks but the noodles are so dry to be eaten. And he said you could ask for some sauce and smiled a Nd left ignoring me. We just lost £60 and destroyed of my birthday’s meal. It w As a very bad experience and will not go it again

We was looking forward to a Wagamamas we haven’t had one before. Seriously disappointing. Will never return my broth was pure water with a kick. My wifes was lukewarm . Overall service and food both poor would never come again. I have a fish allergy my wife received her food a good 4+ minutes before me . The point was to eat together.

Just horrendous food. Better Asian restaurants don’t settle for overpriced and terrible quality food.

First time trying it and enjoyed it very much. I was a little worried that it would be very busy and everything would be rushed, but it was completely fine. While it was still busy, they still managed to seat us fairly quickly, take our order, and serve the food in good time. The food tasted great and the staff were very friendly, nothing to complain about.

Always love to eat here it's fresh and delicious

Me and my friend came in for something to eat before shopping and we were served by Celeste. She was so lovely and friendly and made the whole trip worth it. 10/10

This was my first time at Wagamama as we for a meal on a weekday and was really busy. We waited about 5mins whilst they cleaned the table and seated us. The staff explained the ordering process and talked about allergies. As they have a system paying with the QR code there's really not much interaction with staff members. The food was great, now I know why it was soo busy. Good variety and I enjoyed my dish. The drinks were ok too. The food/drink is pricey saying that, I would go back again.

Poor quality food have tasted Much better food in other locations of this chain. Katsu curry was very disappointing sauce was bland and veg was oily and burnt with hardly any breadcrumbs. That was in 2022. Made the mistake of going back again December 2023 the food was terrible sticky rice was so hard not cooked properly at all or they have pre cooked large amounts and left uncovered which has meant the rice has dried out and hardened which makes it very hard to digest unfortunately. We got our order of 3x katsu curry and 3 sides within 10 minutes of ordering so my guess is the latter is that they just pre cook everything and warm up to get to the table quickly. We did ask them whether they could cook the rice for longer if we return and they said because it’s pre cooked in large pots it’s all cooked for the same amount of time so no they couldn’t cook it for longer. Katsu curry was bland again. Such a shame about the quality of the food as the staff are lovely.

Thought the food was very good and the service excellent from Chris. The only downside is the unisex toilets which were not in a good state as used by the deliveroo / Uber eats delivery riders congregating outside and using the side door. If I was the manager I would label one of the toilets for their use only!!! Off putting

Very busy but staff were just lovely

Came in today and sat at table 521 and was served by Leanne. She was super helpful and lovely and made the experience better

Michael was really helpful to us and efficient and extremely friendly. Thank you x

Our server Chris was friendly, attentive and just overall absolutely brilliant - Despite a very busy restaurant. He gave us 5 star service. Was very apologetic when our first and second choice of one dessert was not available and so spoke to management and we got a free ice-cream. Food was delicious as always.

I've always been a fan of Wagamama restaurants, but I've noticed a variation in the taste of their food across different locations. The Nottingham branch, in my experience, offers a better taste compared to the one in Leicester.

We were seated and waited almost 25 minutes for a server that never came. As we decided to leave, my husband went to tell the young man who seated us (Steve), he moved us to his section and took great care of us. I had been looking forward to Wagamama since we arrived in Leicester. Shout out to Steve for being fabulous and making a tired American couple very happy. ***To Steve's boss: you have an amazing employee here. He deserves recognition for his good work. ***

Very busy with a queue at the door but we were seated really quickly. Our server Taya recommended some new menu items and they were delicious. Thank you

Food great, very tasty and well presented. Our waiter very knowledgeable and we were happy with the options. Atmosphere is pretty bland but for lunch was ok

Today was the second time in six months where I felt robbed of £14 for teriyaki chicken donburi. Plenty of rice but less chicken than one hens foot and lacking in sauce/flavour. Could do better Wagamama’s

Slow service. Overpriced. Everything tastes the same. Atmosphere is dead.

Lovely food and helpful staff, slight hiccup with some food but quickly recovered by the waiter.

Chris, our waiter was amazing, so cheerful and chatty. Food was spot on. Made it a lovely lunch experience.

Ate here solo on for a work trip and felt comfortable. Food was up to usual wagamamas standard, the only criticism was the chilli squid was a bit cold and arrived about 20 mins after my yakisoba, by which time I wasn't very hungry for it. Good service otherwise.