Victory Pub & Kitchen in Maidstone

When I arrived I was greeted very cordially, taken to a table, informed that my waiter would be over shortly and left. So far so good. My waiter appeared with a menu and inquiry as to my drinks order. He returned with my drink and then promptly disappeared. I heard him introduced to other prospective diners as their waiter so it looked like he was the only one. I keep seeing him making drinks at the bar, watched by what it seemed were at least another two barmen who didn't do anything to help. There seemed to be a distinct of urgency when it came to the waiter taking food orders so I drank up, went to the bar to pay for my drink and walked down the road to the Beefeater where I got something to eat.

I have ordered a MrBeast burger on UberEats, franchised by Village Hotel Club and all I can say is the worst thing I have ever ordered. Burger bun flat, soggy and wet, burger had no sauce, no lettuce, no gherkins completely plain and nothing like the picture whatsoever. Drink that stated to be a "Coca Cola" was a Coca Cola Zero. AVOID, never been to this specific hotel or any by Village Hotel Club but to have received food from here from a UberEats delivery and to be charging £18 (including add ons) should be classed as a crime and has only damaged your name. I will never ever go near your hotels or restaurants as I can only imagine this is the quality I will receive.

£12.50 breakfast geys you over oily streaky bacon, reasonable sausages, hot beans, soggy saute potatoes and dry hard croissants. Coffee ok, fruit juice unremarkable. Pleasant staff in a big venue

we ate at the Village restaurant Friday night for my wifes birthday. Friday and Saturday night we stayed via a Red Letter Booking given to us for Christmas. The Food was above average for price £16.50 for a burger and £7.50 for some small donuts pudding. There were some tables with 8 or more so heaven knows what there bill would be ? Breakfast was good but limited Fruit available

Loveliest staff here - very comfortable and a big open space ideal for working and making a few calls. My latte was piping hot and the croissant when down a treat.

My first visit to the village hotel’s restaurant was very successful, I will definitely be returning! The staff were all very friendly and welcoming, and it had a lovey atmosphere. The food, even though the restaurant was busy, came very quickly and was delicious throughout. I couldn’t recommend enough, thank you for a lovely meal, please pass my gratitude to the staff working this afternoon/evening.

Went in today with family, really friendly and accommodating especially Ellen. Lovely food and nice atmosphere. Will go again :)

Great gym to use for working out and relieving the days stress. Lovely staff , very helpful and fun to be with. Followed by visit to Bar n Grill for well earned pint served by great staff.

If you are looking for somewhere With Friends to have a quiet lunch don't bother to go here. Full of numerous children running about shouting throwing balls couldn't hear myself think. No management about one young girl waiting tables on her own and a family who brought their own food in, wasn't aware you could do that here! No complaints about the food but the atmosphere overrun with children and no management dealing with it has put me off returning.

Tonight I meet up with some friends and we chose to visit the Village Inn pub and grill for dinner, well I wish we hadn’t! From the start the service was poor and only got worse there was only one young lady serving at the bar struggling to keep customers happy. The situation didn’t improve when a couple more staff turned up to help but by then two large groups needed service as well. Once we managed to order our food we didn’t have to wait too long for it to arrive but two of us weren’t given cutlery and when I went to the bar to ask about this I was told to chase after the two bar staff serving the food to ask them, they had gone into the kitchen so I stood by the kitchen door to await their return!! The tables weren’t cleared and cleaned the food was not great and the music and TV (yes together!) were so loud we couldn’t hear each other and we were sat next to each other! The general cleanliness wasn’t good inside or at the outside tables. I’m guessing there just weren’t enough staff to do all that needed to be done. Sad it use to be a nice place for a meal and chat.

Would not book a. Meal here again. Went for Sunday roast . Waited an hour for food . I kept asking where it was and was told it just coming which wasn’t true . I was never updated myself I had to keep asking . Eventually rock hard cauliflower . Anemic roast potatoes and dry carrots came out . We didn’t enjoy it at all and would never recommend it. The restaurant was nearly empty which should have told us everything on a Sunday when people like to go out for roasts.

We went for roast dinner. £16:95 each. 1 Yorkshire, 3 slices of carrot, a spoonful of cabbage. Gammon with a great lump on fat on it. Roast potatoes the size of a 2pence piece or smaller x3. Cauliflower in sauce. It did not fill the plate and was not good value for money.

Booked a table which we had to wipe clean ourselves before sitting, food was slow, order came through wrong, chicken was so dry it was inedible, chips covered in salt, cleared table ourselves as understaffed, extremely bad service!

Very Poor, not what I booked for (Inspiration Restaurant) £30 boxing day meal, got the "Pub" very short staffed had to clear on table to the empty table by side of us. 25 minutes for the main meal of beef to be cooked and rested??? I have had better meals in a staff canteen!!! Plus very noisy with the disposal of used bottles in the bar!!! and would have been better off going to "Mickys" dinner just up Bluebell Hill, children on scooters going round the pub tables (thank god they didn't get bikes for Christmas) Would not be recommending here to any one soon, and if we were not with 4 friends, and not wanting to cause a scene would not have paid for this Fiasco. It was not the 3 staffs fault on duty this day, all they kept doing was apologising for every thing. We did in the end only pay £25 a head for this "Boxing day extravaganza" would have paid a lot less else where indeed would have walked out. Again let me reiterate this was not the fault of the fault of the minimal Staff

The hotel is badly kept and the managment was poor often seeming chaotic, although the receptionist jack during his night shift was lovely, kind and polite despite this making my overall stay much more pleasent, dissapointed with management and their practises but the general staff made my experience that little bit better. He went above and beyond my expectations of a hotel receptionist although it was evident he was busy, he took time out of his shift to make my night more memorable, and if I do come back I hope to see him again.

If you want a terrible meal delivered in various parts over a very long period of time then this is your place. Don’t visit with friends as your meal won’t be delivered anywhere near the same time so it is pointless. Soggy expensive food delivered...

Great food and excellent service , covid rules applied very clean and tables well spaced out Just small not , no cash transaction only cards

the room was not as paid for, the beds were poor and the duvets were very cheap quality, the food was not up to standard, full english breakfast only offered scrambled eggs. i know due to covid they couldnt offer their full service but this...

We booked for 3pm. Loads of tables free, clean and tidy. No queuing. Ordered food & drinks at the bar. The food came out in a reasonable time and was the best burgers we have had out for a long time. Huge portions. We definitely...

Please get more staff! As a regular visitor over the last few years it just seems to be getting worse. It doesn’t seem to matter what day or what time of the day me and my friends go there, everything is just so slow. Long...

Disgusted with the changes in the hotel restaurant, expected to find a proper restaurant instead it was a noisey and untidy with an adhock seating arrangement with the bar in the middle. Ordering took forever as there were 2 people at the bar having to...

Booked for Valentine's Night a couple of weeks ago. Told it was a Sharing Menu for £30 per head. Arrived last night to be seated next to a dirty table and handed the grill menu and told to order at the bar. Asked at the...

We went here on a Sunday for a quick snack. The lovely restaurant was taken out and replaced with a huge diner style restaurant. The Lady behind the bar was clearly challenged to serve as she prepared every drink on its own before finishing the...

Seems like such a minor thing but I travel for work a lot and have stayed here many times. Every time I have been recently, I've had the caesar salad with salmon and it has been ace! Do you realise how difficult it is to...

Holly was friendly chatty and had good banter. Asset to the team. Amazing service from her. All of the team is friendly and rooms are very clean. Nice stay!

What a great staff member. Absolute pleasure to be served by Holly. Nothing is too much for her to help. Great service

Went for the Rugby 🏉 final bar was packed the few bar staff coped really well especially Sarah with her usual suck it up get on with it friendly Mannor Good atmosphere & service Paul - Member

Was in the bar and grill and Karen behind the bar was more than helpful and a credit to the hotel and we will be back as she is a pleasure to be around

Had a morning meeting with my manager and the breakfast was great with service in the Grill area second to non thanks Karen. Relaxing meeting in a comfortable area. Have yet to try the rest of the amenities in the hotel but so far would...

Popped into the Village Hotel for lunch ..exceptional service from Karen at the bar who helped us choose chicken tenders & Natchos .Hmmm very yummy

Came here for a tribute night with friends. The 3 course meal was very good. The entertainment was good and everyone had a great evening. I'd like to give a special shout out to Geoff behind the bar. He was amazing all night 😁

The food arrives promptly and is well cooked. It is standard modern pub fayre and reasonably priced. If you don't like large TV screens giving you either sport or news continuously then this is not your scene.

As a Village Hotel Leisure member, I was given the opportunity to try their new afternoon tea. Upon arriving, we were promptly served with a glass of pimms each, a nice touch! The food came shortly and was presented very nicely. The selection was varied...

Had lunch for four of us , ordered and paid at the bar (which I never like doing before eating the meal. ) Big problem was the arrival of our meals.....4 meals delivered to our table over a half hour period , by the time...

we came here today for my dad's birthday, my partner and I have been here before (before it was refurbished) and really enjoyed, so therefore thought we would take my dad there. How very disappointed we were. It is now basically a sports bar with...

Let's start on a positive, some friends and I decided to meet here over lunch. We did and all was good, some of our party decided to use the app to order... Ok So, I didn't use the app and went to the bar. But,...

We went here on a Friday evening for a meal with friends, it has had a revamp since we last visited and is more of a pub now than a restaurant. You now have to go to the bar and order and pay your food...

Good food but children are allowed to run around whilst your trying to eat your food and they allowed to touch all the starters and sweets prior to you eating them if this suits you then this is the place to go

Stopped off for a meal on the way home. It says Pub Grill. How can it be a pub when there is no ale which it did sell before the refurbishment. It had three beers shown. Two were out and the Boddingtons I did try...

This was the first visit to the carvery since the update/referb. The hotel seems to be trying to become a boutique style hotel, but cannot pull it off for a number of reasons. The first being, it is far too big, and you can tell...

We visited with a booking for the Sunday carvery two weeks ago. Nobody was supervising the dining area and only found a member of staff by the bar. We were not given menus and just a garbled explanation of the carvery procedure. My wife asked...

We stayed n the hotel the night before the tunnel crossing and pre booked the dinner deal. Having read the reviews we had concerns. However things could not have been better. Following a couple of pints (only £3.90 for a pint of Boddingtons!,)we were seated...

If you’re happy waiting up to half an hour to get a drink then this is the place for you. So slow and food is poor too.

Our experience was fine but I would not recommend the restaurant generally. We were on the Sunday room + dinner deal, so definitely no complaints about price on that. Choices limited, but decent quality, well presented. Beef skewer overdone, a waste of good meat unfortunately....

We had a family lunch here today. Two adults and two kids, one aged four and one aged two. We had to wait ten minutes for a wine list and we ordered a bottle of Sauvignon Blanc. After ten more minutes we were told they...

There is a choice of sitting at the front and ordering from the bar menu or going to the back and having the restaurant menu. We chose the bar menu and our orders were quickly taken. There was a bit of confusion over the club...

We often visit at lunchtime for a drink. We’ve eaten there once, and the food was ok. Another time we asked for crisps and were handed a packet over a month out of date! Service is average at best.

Lovely tasty fresh food. All cooked to order. Good selection from the bar menu and from the grill menu.

Visited this bar restaurant last Saturday night and I was very disappointed as the place was half empty and the place was a mess, bar staff was just not being proactive as the tables needed cleaning and there was food all on the floor.. I...

Visited on Sunday 27th January for a family Sunday carvery. Trying to have an enjoyable meal in the middle of what is now a noisy sports bar was always going to be a struggle. However slow service and tacky starters and puddings (most of which...

£19 PP for a carvery of tasteless over cooked disgusting food! Have you ever had a Yorkshire pudding that tasted like a prawn cracker?! Veg so overdone lost its colour. Starters and desserts in mini plastic tubs all processed tasteless rubbish. Hardest stuffing like bullets!...

This is now Noisy sports bar. Lots of men drinking beer and watching football on multi big screens. Food is good quality and redeemed the evening a bit hence 2 star rating.

We were extremely disappointed with Christmas dinner this year. The quality of food was no where near what we have experienced in previous years or in the carvery. The vegetables seemed to be cooked from frozen rather than fresh and the vegetarian option did not...

Booked 5 weeks in advance to be put in a side conference room with no atmosphere let alone any Xmas decorations. We felt we were forgotten for long periods of time ad we were not in the main restaurant. Food was ok. What really annoyed...

Food was ok, just, had stroganoff, and one piece of beef was totally inedible, there was about 15 in our party, which was pre-booked, but service could have been quicker

Well how to start this poor review of what came out to us on our 3 course meal. The starter was a green soup of what we don't know, which was very salty. Main course was not to write home about either, all food seemed...

Sunday Carvery. Since the refurb, everything has gone downhill!!! Our family (3 toddlers) listening to grown me swearing at the TV watching football. Well I’m not usually lost for words, I couldn’t even bring myself to complain as it was so dismal with bad service....

First time here since refurbishing was awful centre had a lot of men shouting at tv watching football ,the noise echoed wood floors and tables could hardly have a conversation. Starters all sitting by bar uncovered ,the dinner veg was hard,meat was tough Yorkshire puddings...

Just been to the new village grill, it been recently decorated, with new menu, it was awful ,loud , with over sized television blaring out , bar was in the middle of restaurant, we tried to fine a quiet corner , but could hardly hear...

I visited on the 3/10/18 and the menu looked good I went for the the stack brunch burger, which was £11. However after seeing several people receiving their food who ordered after me and a 55 minute wait I had to ask someone as to...

The restaurant is being refurbished at the moment, but we thought we would still eat in. The temporary ‘restaurant’ was the corner of the bar with a huge Sky Sports TV in front of us which wasn’t great (they could have at least turned it...

If you have loads of time then eat here. Waited an eon for my desert,35 minutes for a bit f cheesecake. God these people are slow. Restaurant wasn’t busy so not sure why!!!! Oh but it turned up in the end with what was supposed...

We had been at the hotel for a book signing and booked a table for 9:30pm, for after the signing had finished. When we booked we checked first what time food service stopped and the automated phone service says ‘Dinner is served from 6pm-10pm’. We...

Fantastic night. The decor was very classy. The food amazing and we all enjoyed the show. We were asked about dietary requirements on arrival. I'm allergic to onions and peppers and couldn't have the soup, l wasn't worried and said l was fine without a...

We were staying over the bank holiday weekend and ate in the restaurant on our first night. The restaurant was not very busy for the entire meal. A young and inexperienced waitress came and took our orders, which were trio of hummus pot, tomato and...

Had dinner here tonight and the food was lovely the service was on this occasion not very good but the food could not be faulted worth a visit

Whilst the service was friendly but much of it in absentua as the place was very quiet, which was odd as when I rang two hours earlier there was some hesitation in confirming that had a table available, whereas less than 10% of the tables...

We arrived at around 8.30 in on a Saturday evening and were the only diners, we had previously enjoyed meal on the night before which was complimentary, from a limited menu selection offered with our hotel stay. My partner and I ordered the same meal,...

We went here for a quick lunch. It has quite a few tables and a reasonable atmosphere. The menu is ok. We had chicken wraps which came with a small chopped salad. The wrap was small and not very filling especially as it cost £6.95...

Food took nearly 2 hours to come from sitting down and drinks had to be chased after food arriving. Also very expensive! £18 for a salad??

As a member of the Gym at the hotel I had seen the adverts for the carvery with the family offer of kids eating free so thought we would give it a go - we went in early and the restaurant was still quite empty....

My daughter recently joined the village and wanted to treat us to the carvery. We had been years ago, but stopped as we thought it was expensive compared to other places. The food was a lot more limited to what we had remembered. For starters...

Needed a business lunch so as reasonably empty we decided to try the Victory Pub within The Village Hotel. We wre not dissappointed, good friendly effecient service and the sandwiches we ordered turned up promtly and were fresh and tasty.

Love this place. Great food and help your self to the Sunday carvery and four or five courses. Good value

£19 PP for a carvery which included endless starters but there was limited choice. Meat portions were minuscule for the money, no more than half a slice of each meat. The veg was good but absolutely not what you'd expect paying that much money for....

Had buffet style breakfast which was as good as that type of food can be.Obviously if left under hot lamps for a while food dries and hardens but overall it was not too bad

A very limited menu, considering it is a hotel,mainly fast food, so if you want something special don't eat there.

£66 for 3 adults for Sunday carvery is crazy, especially when we only only had lemonade as drinks! Food was good, yes (starters: raw meats, prawn salads, tomato/mozza salad, breads - mains: gammon, turkey or beef with the usually carvery veggies - desserts: fruit salad,...

Stayed at the hotel for three nights and had dinner included on two nights of our stay. The set menu is very limited and extremely boring. For a hotel, you can only feel sorry for the chef having to serve this kind of food. Our...

I am not sure I will be able to describe just how bad this breakfast offering is! Well the toast was ok! I fancied a fry up so I thought I would try the Verve Grill as I was in the area. Where do I...

Food wasnt great, chicken was very tough, steak overcooked. beer seemed flat/watered down. Disappointing overall. staff were unprofessional also

First time I have been to this restaurant. This was a Carvery and although things were a little 'shakey' to start with (table not ready, drinks did not arrive) the meal was very good for the money and ther service improved. Bearing in mind it...

We live within walking distance of this restaurant and regularly go to the The Victory Pub within the hotel. We have been for a meal at The Verve before and really enjoyed it so we booked for my birthday last night - we were really...

Would like to be able to review the food but as I had my booking cancelled by the hotel before Mothers Day I can only review the atrocious customer service. I booked via Open Table then had a call a week ago to say that...

We ate here Friday night during our stay. The food was a lot better this time around as was the service and staff. Clare especially was amazing. Thank you

I wasn't expecting top food as this is a pub however the chips I ordered had no taste as well as the calamari rings. Can't complain about the onion rings which were nice...

We stayed on the "feel good friday" offer this time and had another great stay. The offer of one nights stay, 2 course dinner + prosecco for two is great and everything was really good. We are always particularly impressed with the restaurant, great service...

The restaurant is lovely and has a great atmosphere. The food is generally very good. Today , however , the food was very disappointing. The meat was particularly tough and the vegetables very dried out. The gravy was very Waterbury . Overall not a nice...

The food at the verve is always good, well presented, however I think the menu needs to change, for frequent visitors, we have stayed here several times and it would be nice to see some new dishes.

Booked the New Year Celebration in the Inspiration Suite at £91 per person. Canapes were advertised and the waiters entered the bar with some but insufficient to allow everyone to have one. People sitting at a table in the inspiration suite bar with carrier bags...

Sadly on this visit the service was not so good, we booked for 3 pm and upon arrival was told our table was not quite ready and advised to get a drink from the bar, 20 mins later we were still drinking at the bar,...

I think this is now called just 'The Public House' and whilst the decor has changed with new tables and a couple of large screens and the menu has been slightly revamped since I last visited, sadly the food we had was disappointing. We were...

Checked into hotel and my wife and I wanted a quick late lunch so visited the hotel bar food was plain and tasteless the TV was so loud you could not chat and 2 gentlemen at the bar were dying foul language and at a...

Just good food for a hotel it's spot on simple choice good staff. Always has a busy atmosphere and seems very social

Food, food, glorious food - well presented and good service, atmosphere is a typical hotel sports bar

Surprisingly very good food - ordered the mushroom risotto - tasty and well done. Breakfast in the morning was excellent. Poached eggs were perfect and for a buffet breakfast - much better than most I have had. All in all - a very good hotel...

We went for a Sunday lunch as a family. The food was nice, they were short on some things though (hot pudding, ice cream of any flavour other than chocolate and they don't tell you that), the waffle station was not manned so hard to...

Prima eten, redelijke bediening; wij zaten met het heerlijke weer buiten en werden nogal eens vergeten omdat men geen goed...

Had a nice relaxing Sunday lunch with family, Only opted for the carvery but the food was nice and plentiful. As with most Carvery's the vegetables can become dry as they are left sitting under heat lamps but it was still edible. Set in a...

Very satisfied tasty meal and good value set menu. First time eating here and was a spur of the moment thing, food was well cooked and waiters were attentive.