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3.6

Based on 700 opinions finded in 4 websites

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Nº 2826 in 3395 in Cornwall, Isles of Scilly

Nº 46 of 56 Italian in Cornwall, Isles of Scilly

CUSTOMERS TALK ABOUT DISHES WITH..garlicpastacookedpizzachickensteak

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Lovely food, took a while to deliver and was slightly cold when it arrived but was still warm enough to eat. Would give it another try!

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Victoria . 2024-11-27

MORE AT Just Eat

Presentation has gone down a bit, steak, sauce and chips all soaked together. I asked for just mushroom sauce without the pepper because I don't like it, I got pepper sauce on my steak and the mushroom sauce had a really oily top, it did not look as nice as it has in the past which is a shame really. Not the best one I've had. Delivery and driver is always fab 😊

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Fay . 2024-11-26

MORE AT Just Eat

The food was of very good quality and it was delicious! The staff were very attentive, quick and friendly. The premises were clean and safe. This was the second time of eating here with my partner, both times the food was amazing and the best Italian we have ever been too.

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Amayah Patel . 2024-11-22

MORE AT Google

Booked last minute and after reading reviews was worried. We were greeted by lovely staff who were polite and served us straight away. The restaurant was very busy but at no point did we feel like we were waiting for long periods. The food served was really lovely, pizzas cooked perfectly and my risotto was amazing. We really had nothing to worry about. We would highly recommend this place and we will be back again soon.

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Destiny Hill . 2024-11-21

MORE AT Google

Excellent choice. After reading some reviews we were a bit cautious but our food and total experience was amazing. Although they were pushed to the limit we were still impressed so much so that we’ve booked again for next week👏

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Jordan Evans . 2024-11-16

MORE AT Google

Very poor. Ordered the smallest Old Fashioned in the World. Tasted like a normal (very small) bourbon but for 3* the price. Would not recommend.

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Tony . 2024-11-09

MORE AT TripAdvisor

Called in for a cocktail … should have kept walking. Served the World’s smallest Old Fashioned, which tasted like a bourbon but for 3 times the price

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Antony Wray . 2024-11-09

MORE AT Google

Friendly staff, quick service and very good food. If you're staying for a week I would recommend visiting for one evening

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Sebastian Gibson . 2024-11-06

MORE AT Google

Was a bit sceptical due to the reviews but, We arrived and there was a little bit of a queue outside, People weren’t happy but it was no fault of anyone due to staff shortages. We waited about 15 minutes and then was seated and a few minutes after we were served our drinks. Antonio (the gentleman in a vest top) was brilliant, he was dealing with about 5 different tables but still managed to keep every one happy and get the drinks to people and then bring the food out in a timely manner too, so credit to the people in the kitchen and the young female waitress and lady behind the bar too! (I think twins) All in all a very busy restaurant but the staff give 100% effort which we could clearly see. And the food and dessert was delicious. Will definitely visit again

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Ivan Sutton . 2024-11-04

MORE AT Google

Excellent Value for Money - The meal provides fantastic quality for its price.

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Carter Carter . 2024-11-03

MORE AT Google

The restaurant is attentive to various dietary preferences and restrictions, offering gluten-free, vegetarian, or vegan options.

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Alfred Bates . 2024-11-01

MORE AT Google

Whether it’s a birthday, anniversary, or corporate event, the restaurant offers private dining options and tailored menus for special occasions.

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Frederick James . 2024-10-29

MORE AT Google

The cozy yet elegant setting makes it an ideal choice for romantic dinners or celebrating special moments.

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Belle Moss . 2024-10-27

MORE AT Google

The restaurant provides comfortable and spacious seating arrangements, making dining a relaxing experience.

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Noelle Claire . 2024-10-26

MORE AT Google

Nicer food, reasonable delivery time and nice driver

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Dalia . 2024-10-25

MORE AT Just Eat

Known for signature dishes that leave a lasting impression, whether it's a famous steak, seafood, or vegan delicacy.

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Aleksander Clarke . 2024-10-25

MORE AT Google

The menu is updated regularly with seasonal offerings, ensuring that guests always have something new to try.

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A Google User . 2024-10-25

MORE AT Google

Guests can choose from a well-curated list of wines from around the world, with perfect pairings for each dish.

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Aarav Lawson . 2024-10-25

MORE AT Google

The restaurant’s chic and modern décor creates a perfect backdrop for a great dining experience, making it Instagram-worthy.

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Cameron James . 2024-10-23

MORE AT Google

Guests can enjoy live music or DJ sets that enhance the dining experience and create a lively yet relaxed vibe.

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Ray Grant . 2024-10-19

MORE AT Google

If located in a scenic area, the restaurant might offer beautiful views, whether of the city skyline or a tranquil waterfront.

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Sidney Gibson . 2024-10-19

MORE AT Google

With a strong reputation online, the restaurant frequently receives glowing reviews for its food, service, and overall dining experience.

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Ellis Watts . 2024-10-16

MORE AT Google

The cocktail bar is known for its expertly crafted drinks, using fresh ingredients and creative combinations that make each cocktail unique.

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Timothy Knight . 2024-10-09

MORE AT Google

Victoria Restaurant & Cocktail Bar serves a wide range of delicious dishes that cater to various tastes, from gourmet cuisine to comfort food.

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Kyle Allen . 2024-10-07

MORE AT Google

Me and my fiance had a wonderful meal last night here. Lovely friendly staff. Will definetly be back again.

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Julian Davies (Ashish Singh) . 2024-10-06

MORE AT Google

The restaurant offers a sophisticated and inviting atmosphere perfect for special occasions or casual dining.

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Barnaby Fox . 2024-10-06

MORE AT Google

Gorgeous food, very clean place and staff were really lovely. Highly recommended

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Jonah Ellis . 2024-10-05

MORE AT Google

Great food, friendly staff and the sun sets on the terrace with views out to the harbour

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Sharif Ahmad . 2024-10-03

MORE AT Google

Ate here as a family on Wednesday evening and was more than satisfied. I called to make the reservation late on on Wednesday afternoon after being unable to get a reservation at a couple of smaller places. The waiter was able to oblige and when we arrived the team made us feel very welcome. The food, a fillet steak and mushroom penne dish, a Cornish Scallop, prawn and tomato linguine dish and a margarita pizza were all delicious and cooked beautifully. We live locally and will definitely be back soon to enjoy more delights at this gem of a restaurant.

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Tomas Rees . 2024-10-01

MORE AT Google

Best meal we had in Newquay during our stay. Great service friendly and informative. Food was delicious, I had the sea bass and my wife had linguine, the place was very busy which is normally a good sign. Nice Ice cold beer too.

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Emmanuel Woods . 2024-09-30

MORE AT Google

We dropped in on the off chance we could get a table and was pleasantly surprised they could accommodate us. The service, food, staff (especially Daniel) and ambiance was good. This was a good choice of venue.

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Jude Bailey . 2024-09-27

MORE AT Google

Well I would like to say for a Birhthday meal this was an excellent venue. The staff fully on the customer requirements, the food 100% as described on the menu. Great service.

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Milo Gordon . 2024-09-27

MORE AT Google

Went here the night we arrived in Newquay and wasn’t disappointed lovely meal and good cocktails. The trio of desserts are lovely to.

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Kairo Fisher . 2024-09-27

MORE AT Google

Was recommended the Victoria restaurant by another hotel guest and OMG the food was stunning. I had the seafood pasta and me mum had the fillet steak both was perfection. My mum said it was the best steak she has had in a long time and my seafood pasta was super tasty. We then shared a apple tart for dessert and even that it was lovely. Defo recommend and will happily go back when i return to Newquay. Thank you also for the wonderful friendly service. Defo 10/10 :-)

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Kai Owen . 2024-09-27

MORE AT Google

Came to Newquay for a week and didn’t fancy sitting outside to eat. Had a takeaway and it was delicious. Ordered seafood risotto and linguine. It was ready to collect in 20 mins. Ready for us and hot and plenty to eat. Definitely will come again for food.

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Seth Gardner . 2024-09-26

MORE AT Google

AVOID THIS PLACE. the food was OK but just OK. However, the service was abysmal. At first everything was going well. Drinks and mains arrived quickly. Food was OK but certainly nothing to write home about. Then, nothing. And I mean nothing. No, is everything OK with the food. No clearing the table, no would you like another drink. No, would you like a desert. Nothing! Would not go back. Biggest let down of the night was how the management handled complaints. Made a bad situation so much worse by not offering an apology. In business the customer is king and if you don't know that then you won't be in business very long.

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Gaming Guy . 2024-09-22

MORE AT Google

Friendly staff, quick service and very good food. If you're staying for a week I would recommend visiting for one evening.

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Kieran Powell . 2024-09-22

MORE AT Google

pasta here is so fricking good. 10/10 wish the latte was a little bigger for £4 though. tasted good too but the caramel flavor wasn't really there or I couldent taste it much

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Tara . 2024-09-21

MORE AT Just Eat

Nothing but great service here! Our waiter was excellent and had a great sense of humour. We sat down, ordered and had our meal and beverages in less than 30 mins! The food was lovely, would definitely recommend coming here. Although we pre-booked a table, they did not ask for our names and sat us down straight away. Big thank you to the waiter who kindly put my bag in a safe place when I mistakenly left it behind! 5 stars ⭐️

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Rex Barker . 2024-09-21

MORE AT Google

We went here in the evening after another restaurant was closed. Was so glad we did. After we sat down, we had a look on here and was worried after the reviews. It was very busy but the young girl came and took our drinks order within 5 minutes. 5 minutes later they came. And our food arrived within 20 minutes. They never stopped, and we were so impressed with it! The food was perfect! Pizza and seafood. Hot and perfectly cooked. Yes some of the staff are Italian and don’t speak a lot of English but we loved this as it is an ITALIAN restaurant! The male waiter ran around helping everyone and If he wasn’t sure then he went to get someone else. He had a laugh with us too. Couldn’t fault them! Don’t not go to this restaurant because of the reviews, you’re missing out!

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Edward Harper . 2024-09-20

MORE AT Google

Absolutley fantastic food and service, the chef personally brought out our children their pizzas. The serving staff were so friendly and even under the pressure of being extreamly busy always had a smile on their face. If you haven't already you should definatley give this fantastic restaurant a try!

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Marcel Graham . 2024-09-18

MORE AT Google

I was very impressed with the service from start to finish. We were sat down quickly, food and drinks came quickly too. The food was flavoursome and well presented. I highly recommend getting any of the pastas on your visit. The view of the sea was a lovely touch as well. Overall, very pleased that we had dinner here.

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Laurence Powell . 2024-09-16

MORE AT Google

Out with friends we didn’t know where to eat and noticed this restaurant. We had a look at the menu outside (Italian restaurant) and it catered for us all. Our friends started looking up reviews of the restaurant on their phones over the last week and it didn’t look good but personally I’d rather try somewhere once and if I don’t like it I don’t go back. We were greeted and given a choice of where to sit, only 3 other tables were being used and 2 were at the window being a prime time on a Saturday night in holiday season this was rare for any restaurant. We ordered a mix of pizzas, pasta dishes and garlic bread and drinks. All were prepared promptly. The garlic bread is very rich, buttery and oilily - 3 slices for around £5.50. Pasta dish around £14. Everyone enjoyed there meals and we had to wait quite awhile before I could get someone’s attention to get the bill. There was no pudding menu just cocktails, soft drinks, a few mock tails and main/ side of food. On the way out after paying we saw the ice cream freezers but it was too late. It was a shame as some of our party would have ordered deserts as well. I would go back again but I think the restaurant was quite large and a smaller setting would have suited the mood, music and atmosphere better.

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T.H . 2024-09-01

MORE AT TripAdvisor

Great food and service. As there were 7 of us we wanted to book somewhere in Newquay to ensure we got in for an early evening meal. The reviews for this place weren’t good but they had availability so we took a chance. It was lucky we ignored the reviews as the service was quick and the food was really tasty. Well done to all the staff, don’t let the reviews put you off, I sometimes wonder if they have even selected the right place when you dead some of them.

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UpRuMe . 2024-08-29

MORE AT TripAdvisor

I ordered fish casserole it had to be in white wine sauce but it definitely wasn’t and sauce was like canned ketchup! Food was very bad, sea food quality really poor…

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Geistaute . 2024-08-26

MORE AT Just Eat

firstly the older gentleman who served us.. absolutely fantastic, very attentive, gave recommendations etc…HOWEVER……. arrived at 8:15 ordered a starter (king prawns in garlic butter) … this arrived at 9:10.. very basic starter however garlic and butter are powerful flavours.. this with king prawns can be presented as quite a basic dish (it is what it is) the main…for £32 i ordered a medley of fish (grilled fish, prawn, scallops, calamari) with a side of chips.. the chips were forgotten.. came well into the main meal and without the mayo and salt… garbage… the fish. this was served on BASIC lettuce bed with a hint of vinaigrette and ONE WHOLE PICALO TOMATO chopped into 4.. without the vinaigrette i might aswell have chomped at fiscal beach for hopes of a bit more flavour. The fish was plain and completely overpriced for the quality! being literally next to the sea and trying other local restaurants this was a bit of a joke! tried this restaurant after a few good reviews this month (august 2024) however was unsurprisingly/surprisingly disappointed. Got the bill and dashed instantly, luckily there’s a subway within 50m for a standard steak and cheese hearty italian which was superb and 1/4 the price. (this is my first ever review for a reason)

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james c . 2024-08-25

MORE AT TripAdvisor

Excellent food and service. Found this place online for a last minute meal with family and only saw the most recent review. Was later shocked to see some of the other reviews. I had the chicken in cream sauce with roast potatoes, I asked to add carrots which was no problem and the meal was amazing, one of the best I had the whole holiday. Everyone else really enjoyed theirs too and the staff were attentive and helpful. This is a definite to return to when I’m back in the area.

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Cheryl D . 2024-08-17

MORE AT TripAdvisor

Nice waiters food is cooked quickly atmosphere is lovely 5 stars I'd recommend any time (they have mints in the bill😀😀😀

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George Briscoe . 2024-08-16

MORE AT Google

Food wasn't great to be honest. Pasta dish was ok. Delivery took 75 minutes and said it had been delivered before it had and couldn't get through to the restaurant. Driver was friendly

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Lynsay . 2024-08-13

MORE AT Just Eat

Fantastic, food was gorgeous, fruit Smoothie was lush and delivery was excellent!

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Fay . 2024-07-26

MORE AT Just Eat

excellent service and food, very pleased

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Tony . 2024-07-24

MORE AT Just Eat

Glad we didn’t rely on the reviews either as the 6 of us had a lovely meal. Sat lunchtime, wet weather. Couldn’t fault the food, tasted great, arrived quickly. We had a mix of pizza and pasta dishes with delicious garlic bread on the side. Prices similar to most other restaurants. Don’t be put off.

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Alison Briscoe (Aly) . 2024-07-20

MORE AT Google

I have been here numerous times within the past week , food is always fantastic , recommend the linguine pescatoro, great service , nothing is ever too much , a must go to.

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Brandon Wheatcroft . 2024-07-09

MORE AT Google

Absolutely amazing food, loved everything. Home made pizza dough with fresh toppings, the sea food pasta was delicious. Thank you.

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Ionela . 2024-07-05

MORE AT Just Eat

i never usually leave reviews but OH MY LORD. genuinely the worlds best pasta was served. i got the seafood linguine i absolutely DEVOURED IT so quickly i did. get some sauce on my white t-shirt but i didn’t care because i am happy to take some of that sauce home with me because i can’t stop thinking about it. i was on holiday and usually live 6 hours away but honestly i would drive those miles everyday just to have that pasta again. Also, the service was absolutely wonderful, lovely people and im usually pretty awkward so i don’t think i properly portray how appreciative i was for them, so that’s my second reason for this review. Loved you all !!

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Molly Mayes . 2024-07-04

MORE AT Google

it was lovely and the delivery was speedy, very impressed, i recommend!!

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dottymae . 2024-07-02

MORE AT Just Eat

Didn't read the reviews first. Really glad we didn't as the linguini was excellent, the service was spot on and we sat in a window seat with a great view. Pretty much perfect, thank you

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Brian W . 2024-06-27

MORE AT TripAdvisor

Superb authentic Italian food. Some of the best pasta dishes we have ever eaten. Began our meal with olives and olive oil bread washed down with draught Peroni beer. I had the Spaghetti Carbonara, my partner had fillet beef and mushrooms with parsley - Paccheri della Casa. We shared a beautifully presented, delicious salad. I had a glass of Pinot Grigio and my partner had a glass of Sangiovese. Both excellent wines. We finished with two excellent Americanos, the best coffee I’ve had in Cornwall. Our dog was made welcome and slept peacefully at our feet whilst we ate. A delightful and restful experience. Our young waiter was polite and attentive. The chef was a genius. Newquay seems to be a bit chips with everything as cheap and cheerful as it comes but if you like real food beautifully cooked and presented you should try this place. If you are a discerning diner it will not disappoint.

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Liz P . 2024-06-26

MORE AT TripAdvisor

updates via the app proved correct. delivery instructions followed to a T, kudos to the driver who was polite and quick. the food was a delight, not a combo I'd had before on a pizza and it was complex but hit all the simple notes I want from a pizza. the bruscetta arrived still crisp and with sensible but generous amounts of topping. the pizza crust was crisp, with the perfect amount of oven char. honestly the speed of delivery and quality of food is a tough one to argue. a must if in newquay!

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Matt . 2024-06-20

MORE AT Just Eat

Milkshake was melted completely otherwise everything else was nice

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Bich . 2024-06-09

MORE AT Just Eat

delivery was good, pasta here always tastes great haven't been unhappy with anything from this delivery place.

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Tara . 2024-06-09

MORE AT Just Eat

Great views and a lovely pizza 🍕

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Rian Lanigan . 2024-06-08

MORE AT Google

Wonderful food and service. Just what we needed after a long day. We opted for pizza, and found them to be tasty and authentic. Really tasty. Reminded me of phones we enjoyed when we lived in Italy

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James H . 2024-05-31

MORE AT TripAdvisor

My partner and I walked in to have a meal, we were given a dirty table and left unattended. Another couple came in after and was seen to straight away, its my opinion because i am black, the waiter blatantly disregard us and carry on with his other duties rather than attend to us. I was about to say something but my partner didn't want the confrontation. We eventually got up and left. What an unprofessional place.....

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Anslem Raymond . 2024-05-26

MORE AT Google

Great!! We had linguine with scalops and 🦐 scampi. Top! Anyone who has something to complain about here doesn't know Italian cuisine😉 Number 1 food topic in Cornwall all week 😀

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Sonja Ratzer . 2024-05-25

MORE AT Google

The food at Victoria is excellent 👌. We visited the restaurant twice during our holiday in Newquay, and both times the food was served quickly, the staff were attentive and pleasant. I only gave 3 stars for the atmosphere simply because there were only one or two couples dining when we were there. Well done Victoria 👏

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Wiry Wizard . 2024-05-23

MORE AT Google

I was a bit sceptical of this place given the reviews.. however, was pleasantly surprised! Great location. Food was delicious and had great gluten free options. It came out quickly and was the cheapest meal I've had - great value for money. Staff were nice and attentive. I'm really surprised by the reviews, as we had nothing but good experience

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Kat . 2024-05-15

MORE AT TripAdvisor

Ordered a dinner and delivery time was an hour. Then went up again. For it not to be delivered basically 2hrs later. Don’t accept orders if you can’t deliver it. Was told It was delivered and have been charged too. Tried to contact the driver and wasn’t aloud to as they use their own currier. Will Never order from here again!!

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Lukas Nepeivoda . 2024-04-30

MORE AT Google

Have to say the pizzas we had from here were absolutely delicious. We had takeaway do didn’t sit in but thought the food was excellent value

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Debbie C . 2024-04-13

MORE AT TripAdvisor

my pizza was freezing cold and my milkshakes were warm and poor quality. Just glad it was delivered around the time stated so I didn't have to wait around to be disappointed.

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neisha . 2024-04-11

MORE AT Just Eat

We just stopped here for the view and seats in the sun. And were pleasantly surprised by the quality of the food. Good fresh produce and pasta cooked to perfection - al dente style. They even bought a bowl of water for the dog

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Natalie Scott . 2024-04-09

MORE AT Google

absolutely fantastic food drink and grate service. I'm defo ordering again. amazing 👏 🤩

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Rebecca . 2024-03-25

MORE AT Just Eat

Only three for atmosphere as only the two of us in there felt not awkward. I had seafood pasta partner had crab both lovely

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Nicci H . 2024-03-10

MORE AT Google

I’ve had many pizzas in my life, but this was by far the worst pizza I’ve ever had. The service was terrible as well. Couldn’t wait to leave.

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Harvey Gillett . 2024-03-05

MORE AT Google

Abysmal. Service was slow (we're talking 1hr 20min wait for 1 starter, there were only 2 other tables seated who were already eating) no explanation, no apology. Waitress was friendly but didn't check if we wanted more drinks, ask if we needed anything else. Food was bland. There was no atmosphere, OK low season and only 2 tables but still no music to slice through the belly rumbles waiting for good. There were also at least 10 security cameras watching your every move. Am sure they're needed but in such plain slight it was quite creepy. Guess what, we won't be going back.

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Lynsey Welch . 2024-03-03

MORE AT Google

Beautiful place nice service very tasty food

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shah fahad . 2024-02-25

MORE AT Google

pizza was ok for price cheesy garlic was excellent

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Kerry . 2024-02-23

MORE AT Just Eat

Pizza was amazing, Sweet potato fries also good.

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Sam . 2024-02-22

MORE AT Just Eat

Calamari tasteless, no salt . Pasta very nice but served in 2 separate boxes - very impractical when in hotel . Wouldn’t order again but I guess with 50% off offer quality is compromised.

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kamila . 2024-02-15

MORE AT Just Eat

Thought the caprese was a pizza but that's my bad, I'd been drinking when I ordered 😅 everything was good just not what I thought I was ordering.

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Kristina . 2024-02-02

MORE AT Just Eat

Absolutely amazing food, this is our favorite place to eat. Thank you!

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Ionela . 2024-01-10

MORE AT Just Eat

Not Italian at all. Italian has only the logo. But it's not Italian. Very dodgy owner. Beware.

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Daniela . 2024-01-04

MORE AT Google

Delivery driver was great, she was so helpful and polite

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S . 2024-01-03

MORE AT Just Eat

Great restaurant! Quick friendly service and food great! Would recommend.

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Sara Warwick . 2024-01-02

MORE AT Google

Delicious authentic Italian pizza and will definitely order again! Thankyou:)

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Roxanne . 2023-12-15

MORE AT Just Eat

Delicious real food! Thank you.

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Ionela . 2023-11-24

MORE AT Just Eat

2 meals sent back. 1 steak cold and grey the other chewy, manager asked should he put it back on the grill. To which I say no. I would like a fresh one cooked properly. To which then I was told they had no more steak on a Saturday at 7pm. Full of shhh. No apology. terrible attitude from the apparent manager and argumentative. Disgusting behaviour

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shaun williamson . 2023-11-19

MORE AT Google

Had a lovely meal tonight. Table of 6. Friendly welcoming staff and delicious food. Made some adaptations to the menu for us. Thank you very much !!

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Fay Keegans . 2023-10-22

MORE AT Google

We hadn't even finished out starter and the mains arrived sent the mains back and two minutes later waiter took my two siblings plates away whilst me and my wife still eating chef in the kitchen shouting at his staff to take mains back out . They looked absolutely terrified of him. Food was sub-standard, letting down Italian cuisine .we will never come back here.

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balraj singh . 2023-08-25

MORE AT Google

Excellent meal pizzas were amazing spaghetti Bolognese and garlic bread lovely friendly staff couldn't do enough for us good with children.Traditonal Italian food cooked to perfection. Cocktails fab ,, Definitely worth a visit

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Andrew Flood . 2023-08-03

MORE AT Google

Do not eat here. The food was not worth the prices charged. Bigger plate but really nothing on it, very small portions, instead of roasted potatoes and chicken breast arrived cooked and fried after, disgusting. AVOID !!!

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Monika Puchala . 2023-05-23

MORE AT Google

I like it a lot! The food was delicious

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Henry Huang . 2023-01-07

MORE AT Google

Load of rubbish. It's a let down to newquay. It's there to take money and not care about the customers. Its unhygienic and terrible service.the food is greesy STAY AWAY FROM THIS PLACE

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jordan davies . 2022-11-10

MORE AT Google

The waitress is amazing she's got a skin head such an asset to the place food ain't all that but watching the fireworks between the Faulty Towers stereotypical Italian Manager/owner totally messing things up as wonder waitress valiantly tries to save the day from Iti Basil Faulty! Hilarious and worth the huge tip one should feel the need to slip over to long suffering staff....Bella!

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Bradley Clarke . 2022-10-31

MORE AT Google

Really nice food but terrible service

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Nick Hayden . 2022-09-08

MORE AT Google

The food was extremely tasty, great selection . Staff very friendly and the building and internal decor was lovely.

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Janet Heath . 2022-08-30

MORE AT Google

Bad food quality, well overpriced.

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Maciej Walas . 2022-08-16

MORE AT Google

Arrived fairly late but they assured us the kitchen was still open. We had to pay upfront before the food arrived & the bill was rather expensive for what was ordered. When the food came my pasta dish was completely tasteless & it was luke warm at best. I asked to return the dish for a refund as the other items ordered weren’t that great either. The waiter took my food back but then never returned. Eventually I asked the tall waiter with brown hair in a ponytail if I could have the refund, he replied shrugging his shoulders & smirking at me, saying they don’t refund just because a customer doesn’t like the taste of their food! I asked to speak to the manager but he again shrugged his shoulders & said he’s busy & didn't know where he was! Clearly avoiding going to get him! So I sat & waited inside (even if it was just to tell him about my experience!) the waiter spent most of his time texting on his phone by the till. Whilst I was waiting, the lady who worked behind the bar said something to the guy with the ponytail, as she too could tell he was being pathetic! She then went to find the manager & came back to confirm that he would be coming out. When the manager did finally appear 35 mins later, he walked up to me, eyeing me up & down, looking rather menaced! I explained that my dish was not edible! And that my food was taken away without being told that I wouldn’t be getting a refund? He told me that I pushing my luck ordering food this late!! He did eventually & reluctantly give me my £15 back (to note, I only ever asked for a refund on my dish, not the entire bill!) the whole experience was just shocking! I’d like to add that the young lad, the other waiter with short brown hair was alot nicer & could certainly teach the older guy with the ponytail a thing or 2 about customer service! As for the manager, his attitude & response says it all! Avoid Avoid Avoid!!

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Mrs J . 2022-08-16

MORE AT Google

Do not eat here. The food was not worth the prices charged. The dishes sounded impressive on the menu, but tasted mediocre and bland, almost as if the restaurant was not really trying. The service was barely there/poor, and the drinks were overpriced.

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Manuel Jimenez . 2022-08-16

MORE AT Google

Oh dear 😥, £5 for 2 glasses of soda water !

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Patricia Lambert . 2022-08-09

MORE AT Google

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3.5

912 Opinions

location-icon1 Boscawen Street
Italian
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We were served by Donna who was great. Food arrived quickly and was also very good.

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3.8

664 Opinions

location-iconWestern Promenade Rd
Italian
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Ginos spaghetti house was an unexpected, delicious surprise. The food was incredible, even better than what we had in Italy and the service impeccable. It is deceptively low key looking from the outside but don't let that fool you. This restaurant really hit the mark with food and service. Thank you.

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3.8

251 Opinions

location-icon38 Fore Street, Redruth TR15 2AE England
Italian
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RAW FOOD! Ordered a chicken burger with fries to share for me and my daughter only to see that after a bite it was raw pink inside! Same with the chips they were not cooked at all and cold . We were both throwing up the rest of the night. When my partner went there to complain and showed a picture of raw chicken a very rude woman who spoke very little English said it’s fine ! He said it’s not fine since I’m pregnant and my daughter is only little she continued to laugh and say it’s fine ! Absolutely disgusting!! Ever since the owners have changed the food is inedible! AVOID!!!

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3.9

1736 Opinions

location-icon76/77 Lemon Street
Italian
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Food was okay, service was very slow, but maybe the influx of pre and post theatre goers affected things. The lack of soft furnishings means it's quite noisy, like a canteen, and my hubby struggles to hear in those conditions.

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3.9

61 Opinions

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Italian
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Have just wasted £32 on an utterly tasteless breakfast. 35 mins for food to arrive, miserable staff. Dreadful experience.