Pizza Express in Cornwall, Isles of Scilly

Truro pizza express should be ashamed of themselves. My nearly 80 year old mother was left in tears by the server and the manager when they refused to honour a half price offer because she did not know how to use a smartphone to scan the offer code, despite my mither asking for help and offering her phone for them to show her how to do it, she has been going there for years but never again, shame on you absolutely appaling behaviour.

We were served by Donna who was great. Food arrived quickly and was also very good.

In Truro for work so i dont really know the area but decided to go here for food and im glad i did.Really nice food and atmosphere and the customer service was fantastic.A young girl,I believe was named donna, even took the time to help me with the app and show me the rewards resulting in me having a nice birthday treat. She was really lovely, an asset to the team and company.

Lovely environment, as with every pizza express, though it was quite busy with loud children during lunch. Staff were friendly and helpful, and our pizzas arrived in good time and were delicious. We've been before and will definitely be back! :)

Had a lovely visit last weekend. Classic fiorentina was really tasty and the service from Tim and the team was excellent.

Really great service. Food was amazing!

Made order online, rung immediately after placing order to change accidental addition. Nobody picked up after 14 rings

We popped in for a late lunch 3pm but despite the restaurant being half empty l was shown to a table for. 2 by the kitchen which was not great despite all the other nice empty tables so we left there was no discussion to help us.

Just dont go here! Seriously a £2 frozen pizza from the supermarket was better! On arrival the young girl 'welcomer' was not welcoming at all and couldn't have acted more miserable. My whole party agreed it was the worst pizza we had ever had anywhere! Hardly any toppings, but the pizza base was awful like a sheet of paper made from rubber! Couldn't cut it with pizza slicer, or knife and could only be eaten by ripping chunks off. Was not checked on by staff, was not offered any further drinks. Decor was shabby and in need of attention. This was our first visit to pizza express and can quite firmly say we will never return!

Amazing food and lovely staff but its quite expensive, especially drinks

Great with allergies and delicious food. Booking is essential and would highly recommend.

Seated and served very quickly. Had a lovely gluten free pizza and gluten free dough balls. Food came quickly. Waitress was really friendly. Restaurant is small compared to other towns.

Amazing place for food and drinks. Ordered Dynamite Dough balls (limited time dish) Margerita pizza and add veggie toppings. Great customer service. Worth every penny. Highly recommend 👍🏻

We were made to feel very welcome even though we explained we only wanted to pop in for a starter and a drink. The gluten free dough balls are amazing! We would of stayed for a whole meal but in recent years they have changed the recipe of their gluten free pizza and it had gone from delicious to barely edible.

Had the prawn pizza and can honestly say it was one of the nice pizzas I have had in a while! We also had the calamari which which was lovely too, was not chewy what so ever. Good quality glad we went!

First time eating here and it was very good. Delicious pizza and friendly efficient staff. Will definitely be back.

Definitely recommend for a relaxed lunch or dinner! The layout is very cosy and the food is very nice! The Classic American Pizza is a must have, thick with a lot of cheese and pepperoni. The service was the best part, and there are vegan and vegetarian options available <3

Great staff, friendly and helpful. Great food...all our meals were consistently high quality. We'll done !

Great food. Polite staff. Will be back again.

Beautiful location but not great service. My Sons order was wrong when food arrived. Just took it away n left me eating whilst they remade his. Not attentive staff at all. Bit of an atmosphere between staff I felt. Who I assume was the Manager didn't even smile or acknowledge us once

Service was great but food so lacking. The “potato salad” was just 1 cold potato with some onion, no sauce = £7. The halloumi nibblers had little cheese in them and presented in a deceptive cone which hides how little they are giving you. The pizza had little cheese and a tasteless sauce. For a big chain would think they could get the basics right. Great chick ceas sal though.

Pizza Express just as you would expect... conveniently placed right in the centre of the city. Menu prices are much more than they used to be, but Pizza Express is one of those places where finding a discount code, a blue light card holder in the group, etc. is pretty easy. In an old building with high ceilings, the atmosphere could do with warming up a little.

Absolutely love this place! I regularly go to the theatre and it is the perfect restaurant for a pre theatre meal. Walking distance to theatre and nice quick service when needed. The service and staff are great and the food is incredible, every time I go I am not disappointed! There are so many delicious options on the menu I always go for the half and half option. I have been to pizza express in different locations and Truro is definitely the best! Beautiful building aswell. The only downside is they have stopped selling the 0% gin, apart from that perfect!

Huge pizza and very nice. I wish I cut it into 4 instead of 8 as I couldn't eat 8 pieces.

Good food, very friendly service, I can only recommend it

It is a bit expensive for what it is and on the day we visited, it seemed they were short staffed as just two servers were flying around trying to serve everyone. On this occasion, it was convenient for us, but there's probably better places nearby to get pizza.

I really enjoyed the atmosphere and food; the Beetroot Buddha salad was fantastic! The staff were so attentive, helpful and friendly.

Overpriced and wafer thin pizzas. Slow service. Compulsory service charge on larger parties seems unfair.

Went for lunch! Very lovely staff! Wonderfull food!! 10/10

I was impressed with the amount of gluten free options! I ordered online for collection. I had a gluten free doughballs starter and a gluten free American pizza. The doughballs were amazing!! Just how I remember them being all those years before being gluten free. But the pizza wasn’t that great. For £16 I was kind of expecting it to be a bit better. It could’ve done with a bit more cheese and toppings. To be honest I prefer the supermarket frozen pizzas for £2, they taste better. Would return happily though just for a portion of the doughballs!!! They were fantastic

Very friendly and efficient service. The pizza was delicious, we were too full to eat dessert.

Poor value tomato sauce on pizza very sweet and cheese tasteless. Service brusque and cold.

What you'd expect from a chain restaurant.

We visited for a quick lunch, not dissapointed. Friendly efficient service, delicious food! Love the new menu dishes.

Really friendly service. Food tasted good and was freshly made

Really good service and food. Deco is great for a chain. Food was good and came quickly. Best was friendly staff. Our waiters was friendly and attentive

Lots of vegetarian options, and they taste delicious!

Extremely well run restaurant with excellent food! （╹◡╹）

Great pizza and great service, will definitely be back!

i LOVE pizza express!!! it was so much fun atmosphere wise and all the staff were very nice - especially the manager.

In the Randal family we love pizza express and the atmosphere and service at Truro pizza express is immaculate. The staff are lovely and make sure everything is in order especially the manager who has a lot of flair and of course, as you would expect with any pizza express, the food is very high quality and never disappoints! 5 stars all around😁

Went in for a meal on a busy Friday. We had not booked but were sat straight away. Food came quickly and was delicious. Felt really looked after by Tim and the team. Will be back!!

Absolutely wonderful experience and the food is always top quality! The manager is especially welcoming! Thanks Tim😃😃😃😃😃😃😃😃😁😁😁😁🎄🎄🎄🎄🎄🎄

Everything was as I would expect.

Amazing staff, very friendly and created a good and positive atmosphere which made me feel like a valued customer. The food was delicious as always, can never go wrong with a cheeky pizza. Will definitely be coming back and recommending to my friends! Love this chain and especially this restaurant!

We arrived early with no booking into the empty restaurant. Asking for a table for 3 the young woman who greeted us said they were fully booked within the next hour. We said we could be in and out before that but she smirked at us and told us this was out of the question. I smiled and pointed to the completely empty restaurant but she told us in a most arrogant tone with another smirk that they would soon be full. So rude! After enjoying a great dinner served with a smile at nearby Sam’s we walked back past Pizza Express exactly 1 and a half hours later. It was about a third full. Ha! Not recommended at all.

Love me some pizza express! Happy birthday to me! Same great staff, same great service! Consistency is the name of the game!

IMHO you can't beat a pizza express pizza. They are always consistently good whichever restaurant you go to. Staff very friendly and nice.

We visited this lunchtime and were very impressed. The restaurant was full yet staff were attentive and the food came out in a timely manner. We all enjoyed our pizzas and will certainly return in the near future.

We had the best Pizza Express pizza here. Real care and thought, nicely decorated pizza. Friendly staff , thanks!

This was a great experience. The waitress was very friendly and pleasant. Food was very good. A very pleasant evening

I recommend pizza express. Fab service and delicious food.

I had an absolutely marvelous experience at Pizza Express last night, all thanks to the remarkably attentive manager (ginger for reference) and the exceptional waitstaff (blonde and brunettes). Their impeccable service elevated the evening to something truly extraordinary, perfectly complementing the delectable cuisine. I am eagerly anticipating my next visit!

Very good food and friendly staff

It's ok but a tad expensive..pub meals are cheaper and more wholesome

Typical Pizza Express. The service was a little slow, there was little atmosphere but it was early evening. The pizza was one of the best I've ever had.

The food was great, the same from any pizza express, the staff were all lovely and fantastic. The only thing that let's this place down is that the toilet was filthy, if the bathroom isn't clean should anyone really want to eat in an establishment like this?

What a fantastic place to have pizza and take friends for dinner

Wonderful, friendly service enhanced my favourite pizza and (of course ) doughballs

It's run down, the decor is tired and the bathroom isn't great - it's separate to the restaurant so feels a little unsafe - go with your kids! Staff were nice, they found us a table as we didn't have a reservation. It's the same food as always, and it's expensive for what you get.

Nice, airy restaurant. Friendly staff and a good selection of food, including V and Vegan options. Serve oat milk if needed.

As a chain you know what you're getting. Good selection. Plus gluten free if you need.

Staff were very attentive. Food was great and service excellent.

The place is nice however the food was very basic

Have always had good experiences at Pizza Express. The pizzas are high quality and the service is very good. Prices are as expected. You can use the app to pay, streamlining the checkout process. The app also awards bonuses. So what is not to like?

Food was nice, service was good. Unfortunately, there was no mayonnaise.

Very disappointed with dinner at Pizza Express. We visited because my friend has a number of dietary restrictions and they cater to that well. Unfortunately, my pizza base was chewy, the food and coffee was lukewarm and the service was slow. It's been a long time since I've visited this restaurant and it's fair say I'll be unlikely to go back again.

Pleased with the range of vegan options here. Came with a small group, and used the app to pay and look for options. Staff were friendly and efficient.

We had a lovely family meal here in the heart of the city of Truro. We were party of 7 people but they rearranged the tables for us which was very kind. The service was efficient, polite and kind too. Would have given 5 stars had it not been for the high prices but that's to be expected I guess with the current sharp rises in food. Can thoroughly recommend this Pizza Express though! You'll really enjoy it, especially the chocolate brownies! mmm!

A faultless experience, our waiter was friendly and welcoming, checked on us mid way through our meal and was happy to help us when using the Pizza express app. We had 2 drinks, a starter, side and 2 main meals. The discounts using the app allowed our meal to come to an amazing £34 for 2 people. The food was all excellent, my Calzone was cooked perfectly throughout and my partners Pollo Pesto was at its usual high standard which she always orders. We will be returning!

Restaurant was full but very helpful server sorted us out a takeaway. Thank you!

Great service, great food, great for kids too!

Although a little expensive this place is fantastic. Loads of gluten free options.

Really enjoyed our meal, kids especially loved the dough balls and passionfruit lemonade. Friendly staff and didn't wait long for our food. Highly recommend a visit.

It was a quiet night but everything was great. Great food and service.

Delivery on time , quick and convenient. Size of the pizza not what expected.

We came here for our work Xmas meal. It was vibrant and busy with great atmosphere. Our waitress was lovely!! Food came quickly despite it being full and there was a great GF choice too. Everything delicious. Will definitely be back

Good sized branch of the chain, unusually located in a beautiful old building right in the centre of Truro. As you'd expect from a Pizza Express, reliably good if unspectacular food, served by enthusiastic and friendly staff.

Very nice! Lovely atmosphere and very prompt service.

Ordered a meal through Deliveroo at 21:30. Waited and waited, only to be told at 22:30 that they can’t deliver my order because they are closed “AKA their staff couldn’t be bothered to cook my food and instead clocked off for the evening”. OK, use Deliveroo for your courier, but if you can’t guarantee that they will deliver, don’t use them and don’t bother accepting orders from that platform. It just makes you look tremendously incompetent. Now, when I should be going to bed, I have to cook myself a meal using the two potatoes and the half a loaf of bread that I have in (my lack of cooking resources was the very reason I ordered takeout).

Make sure you book in advance and have the app

Lovely place and staff great food

A regular date night spot. Always lovely and friendly staff. Very accommodating with our baby's pram. Service is fantastic, food was amazing as always. Even when full during lunch service they never faulter in their hospitality. Can't fault it. Highly recommend

On the plus side, the pizza was really good, four of us and we all had good food. But between ordering and receiving the food, we had to wait an hour. I suspect that the kitchen gives priority to take away orders, we watched several delivery drivers come and go. We were going on to a show, so we couldn't enjoy eating and this rather spoiled the visit.

This restaurant has the most obnoxious staff I have ever encountered! We waited over 1 hour for the pizza and when it arrived it was cold and the crust burnt. No apologies from the staff who simply shrugged it and stomped around in a temper. I cannot emphasise enough that this was the worst restaurant experience of my life. I will never forget their foul attitude, and I was especially upset that it ruined a memory of taking out a family member of mine who had recently recovered from a long illness. I feel this place should be closed down, as the staff do not deserve the wages!

This is a nice restaurant and friendly, helpful staff. Eaten pizza here before and they taste good. On this occasion, I tried a pasta dish. This was not a good move for me. Nothing wrong with the meal they brought but for me, not as enjoyable as the pizza. Others would enjoy it.

The waitress was fabulous. The gluten free vegan mushroom pizza was average. I liked the gluten free, vegan dough balls. There were very few vegan desserts. Not worth the money compared with other vegan eateries.

Great service, always good food

Decided to have a delivery from Pizza Express, food took almost an hour to deliver and was cold and tasteless when it did arrive. I had tried to resolve the issue by ringing the restaurant itself and via online communications but was just ignored. The order itself was not cheap and I will not be returning to another chain any time soon.

I visited two times in the last two months. Once with my boyfriend and the second time with a group of friends. Both times, the food was delicious and the service attentive. Zero issue, enjoyed my time there. I thought they had a great range of soft drinks and the food menu was extensive. Something for everyone. The tiramisu was delicious.

Our group of 6 came by on the off chance they had a table, and we were welcomed by a lovely waitress called Ruby who served us for most of the night. She was informative, friendly (and patient🤣) and in general was absolutely spot in with her customer service, we felt very well looked after and she even took a picture of us when we asked (thank you!) We had a range of sides and pizza, plenty of veggie options too which looked delish! The jackfruit salami and the actual salami looked so similar and were both just as tasty. I tried their passionfruit lemonade which was just gorgeous! For desserts our party had some brownies, a biscoff sundae and I had one of the mini desserts (that come with a coffee or a tea). It was the cinnamon figs served with mascapone, which was so unusual but tasty! All in all we had a great time, thank you for having us and making our evening so pleasant.

Great food, no complaints there but if your in a rush or have later time commitments give it a miss as there is large time periods between courses when only 50% of tables were occupied.

Not like I remember it. I visited with my family on a Bank Holiday afternoon and the place was soulless. No music, dirty tables, dire table service. The waitress clearly didn't want to be there either. My kids had pizza and we had pasta and a chicken Caesar salad. The pasta sauce was not fresh but the pasta nice. The salad sauce was closer to salad cream than Caesar dressing. The only positive was the use of the app which allowed you to pay, but I was waiting to give a physical tip to the waitress (they had changed over whilst we were there and the new one at least smiled), but the attention was lacking and couldn't get her attention so paid in the app and left.

Horrible staff didn’t want to be there , burnt lasagna and overheard the staff moaning about more customers coming in later in the day do not recommend

Yummy pizza, wonderful staff, kid friendly and above all NHS discount! Very cozy place for family and friends. Highly recommended!

I went to pizza hut a few years ago. I went with my very elderly grandparents We ordered doughballs and 3 pizzas It was not a particularly busy day but we were waiting for 2 and a half hours And the pizzas were another hour To this day i have never been to another puzza hut and dont intend to.

Food was really good but could have been a bit hotter. Waiter told us to tell them that you want it that way and they will do it for ypu

No disabled access. I get it’s an old building but then so is Hubbox just round the corner (an old church). Hubbox couldn’t have been better. Temp ramp to get in and very welcoming. Pizza Express couldn’t have cared less - just said over and over that it’s a listed building. You can buy temp ramps on Amazon. Not rocket science. Avoid.

We eat here this evening, the customer service really needs major improvement not one check back on our starters or mains. No second drinks offered or water, the manager seemed grumpy and not very welcoming on our arrival but ended up being pleasant enough. Food was nice but not cooked to the standard that got requested even after the second time. Overall a disappointing experience and we would not rush to return back.

What a lovely relaxed meal at Pizza Express Truro today. One of my party was gluten intolerant and the waitress was very knowledgeable and able to offer advice. The gf pizza 🍕 was served on a different coloured plate. What a simple and great idea so nothing gets muddled up, thank you. All the pizzas and lasagne were very tasty that we had. Pizza Express is in the lovely old Coinage Hall which is a very impressive building. Thank you to all the pleasant staff who made us feel valued and very welcome. Whilst not local, we do visit every time we are in Truro, and will return one day soon.