Victoria Hotel in Newcastle-under-Lyme

Food like everywhere else, nothing special. The service is disgusting, they said to wait 10 minutes for the order, I waited about an hour. Why not just tell it like it is? If I wasn't hungry, I would have waited, but it really pissed me off.

Great atmosphere, friendly helpful staff and lovely food xx

Lovely welcome fantastic service beautifull meal really enjoyed.

Great quality food, very popular for good reason.

It took 45 minutes to get our meals, no apology for the delay at all. No one came to check on us to see if the food was okay, if they had I would of been able to advise the chips were undercooked. There was far too much salad with the meal, the shepherds pie had a weird pea assortment, just serve the peas as peas. Not adding random stuff with it to make it look like the plate was full. First ever visit, place looks great from the outside, unfortunately food and service was lacking so won't be back.

Very nice food and quick service maybe make it clearer on where to order I. E at the bar

Lovely traditional pub. Great food and the staff are all so helpful

Cracking place for food and drinks, if it's the weekend can get very busy but they have a really nice outdoor area which has hits, tables and plenty of benches.

We had reserved a table and we were told 45 minute wait for food but we were still waiting after an hour. Our young children were really unhappy by that point so we had to wolf down our food when it finally arrived and we ended up wrapping half up to take home so we could get the children home to bed. Good want amazing either so we won't be returning any time soon.

As un update to my last post which was very positive, I'd like to update with a big complaint, i I have woken up on a Sunday morning to a letter demanding £100.00 for parking at the pubs carpark whilst eating my meal inside, on the website it was clear that parking was free and no parking restrictions were in place and no obvious signage and no advice from the staff who served me at the bar, when going out for tea I dont think i should be on the alert to avoid parking fines. I'm hoping for a response from the pub as i cannot get through on the phone.

Food was grease. Had wait long time for pudding.

A very warm welcome quality of food cooked and presented was exceptional all round a wonderful evening.

Very expensive drink for me, didn't realise the car paking isn't free......£100 fine for 2 cups of coffee

The food was cremated and tasted awful, when I approached the staff after waiting nearly 40 minutes for food her comment was everything is fried , I said it’s so greasy she was not happy. My friend’s meals were not nice either. Service is slow and not pleasant. Won’t be going there again !!

Very friendly & helpful staff. Me and my mother shared a mixed grill and the mac n cheese bbq beef rib between us. It was delicious. The only thing I'd like to think that could be improved is the amount of macaroni cheese there was or wasn't . It seem dis portionate in the bowl it was served in it was just bearly covering the bottom of it and for £16.79 dish it didn't seem alot at all and was pretty dryed up not lush and creamy!

Idea for a family meal on a Sunday evening

I always say why change what's working well. Staff were as always very good and the food was exactly the same 10/10

Friendly staff, good prices, great food

Nice meal at good prices with the 40% off voucher

Was invited for a meal , loved it , excellent service & amazing food . Bonus as dogs were aloud & behaved themselves lol

Open steak sandwich smothered in peppercorn sauce which over took the taste of the steak and the cibatta soggy....not a crusty cibatta as described. Put the peppercorn sauce in a separate jug on the plate, customers can then choose how much or little to put on the sandwich or have on the side. Otherwise good value for money, served hot, good atmosphere, staff friendly & helpful. Would definitely recommend but not the open steak sandwich

First time visting and the food is really poor quality. We had the sunday dinners and quite frankly the worst place we have been in regards to the food, cheap quality and some parts inedible. No one asked how the meal was unfortunately and service was slow. However the staff were really friendly on interaction, but will not be visiting again. Tip Get fresh veg, especially the carrots they are inedible. Either make your own roast potatoes or at least buy decent ones, not good at all ! Meat - cheap tasting Something is sweet either gravy or Yorkshire but not in a nice way

Visit here at least once a week. Great atmosphere, pleasant staff.lovely food at very reasonable prices. Recommend a visit

Enjoyable and relaxing evening. Good food and atmosphere.

Amazing NYE party. Me and my partner come here often but first NYE here. Lovely atmosphere, great job everyone!

All 4 of us had excellent meals and drinks. Really nice atmosphere. Shepherd's pie and the onion fries are highly recommended.

It took almost an hour for our food to come from when we ordered it despite it not being busy. The service was terrible, the staff were miserable. Our food was tepid at best and it was clear that it had been sat under a lamp for a while as the sauce on the chips had developed a skin. Part of our order was missing and we had to ask 2 members of staff for it. When it did arrive it was burnt. We will not be coming back again and will be deterring other people from going.

A proper mixed grill served by Mel,Sophie and the regular friendly team. Warm and genuine welcome every time with well served drinks....spot on...

Absolutely brilliant place to eat out and the staff are amazing and happy to serve

What a fantastic meal we’ve had here tonight from the Christmas menu. I had the Christmas burger and my friend had the turkey Christmas dinner and both were absolutely superb. Presented really well, hot and one of the nicest meals I’ve had in a long time. The staff were really attentive and the atmosphere although a little noisy with Christmas parties was very enjoyable. I think I might be back again soon to have that same meal again as it was so lovely.

Couldn't fit 7 of us in for a meal very disappointed, and to top it all the carpark doesn't belong to the pub apparently you have to register your car reg which wasn't made clear on arrival can't rate the food as we didn't have any.

A great Brit pub. Steak superb.

Perfect for a casual dinner. The portions were generous and well-priced

Great food in ample time for the New Vic Theatre, just along the way!

Lovely pub - friendly , cosy atmosphere and welcoming staff. Lots of choices for food and we love the pub quiz nights!

Brilliant atmosphere every time we go. Has a great pub quiz. Food is lovely and comes out quick every time. Staff are brilliant, always get served quickly even if it’s busy.

This is our regular place for pub dining. always good service, the meals are great values and the staff are friendly. The Victoria has a warm safe atmosphere to it, we always have a good time here

Always loved the Vic, but today's visit was a bit of a let down . My husband had the steak pie, but the pastry was like rock. The presentation wasn't much better with mashed potato just slopped on the plate with some of it really falling off , just looked a mess. Think the chef should look at the presentation more and also take more care with the pastry on the pies, really disappointed, won't be hurrying back any time soon.

The service was excellent and very attentive, food was excellent

Very nice staff food if a generous portion for a set menu price very reasonable

Always good food when I've been👍 Until the last visit. Called in for a late Sunday. Service was extremely slow and quality of food was probably one of the worst meals ever. Shan't be visiting again any time soon

Great local pub. Probably the most appealing in the area. Food was great and good selection of drinks.

Another enjoyable visit to The Victoria. Lovely atmosphere staff very friendly and helpful. Good selection of food. I had a gluten free choice it was presented well served hot and I really enjoyed it. I also chose a gluten free option mini dessert and coffee again it was really good. On the whole an excellent experience.

It was very welcoming with a roaring fire going as it was wet and winds outside. We chose our lunch and drinks and it was delicious. Good value meal with starters and puddings at £2.50 each. Would certainly recommend it.

Lovely Mother’s Day meal very busy, friendly service in good time.We will be returning soon.

Good staff, great food this time around! Our whole party enjoyed the experience! Another visit, same excellent experience. Love coming here! 24 June 2023 Another visit but not so good this time. Below par food from the vegetarian menu with ingredients missing from the salad. Really quiet but the service was also a bit lacklustre. Ordered from the app at the table which is a worrying experience as it often tries to order the mains again when you add food was a little below par. 19 Oct 2024 Another visit with my father in law and although the bar and waiting staff were as excellent as always the standard of the food is dropping rapidly. So few flavoursome filling vegetarian options I reverted to fish and chips again and yet again the fish was overcooked (our last visit had the same problem and when asked by the waitress if it was alright was told by her several had been sent back that lunchtime). Is this a kitchen staffing problem or is the frozen battered fish they use just poor quality?

Lovely looking restaurant, had a nice feel about it, we haven't been here before and were exited to try it out. Unfortunately, the food wasn't nice, it didn't look nor tasted good. We still had some of it, since it was our dinner that we paid for. Staff were friendly but after serving the food no one has come back to our table to check if the food was nice or clean our plates. We've waited for about 30min for that to happen but we were disheartened at that point and decided to leave. The restaurant wasn't busy and the staff seemed to avoid looking our direction; I think they knew what we were going to say by the look of our unfinished food. It's a shame, as the place itself is nice! We're new to the area and hope to find better place to eat out!

Looked OK Only popped in for a pint People seemed to be enjoying their food, the food looked good Pleasant staff, nice atmosphere Dog 🐕 Friendly

We go regular and the staff are great

I had a very nice meal last sat I will be going again very impressed

delicious food 😋 hunter's chicken schnitzel, mash, salad, plus dauphinois potatoes, nice and cheesey. food was warm, and fresh.

12 of us came we all ordered different things and paid separately the waitress made sure it all came together

We had a joint 40th / 60th birthday party the service was fantastic nothing was no trouble also credit to the chefs and the hard working bar staff Thanks for a fantastic night

all food was cold two portions of chips missing and also pepper corn sauce always something missing and cold will not be ordering again as had to throw everything away

It's okay. The staff are friendly and helpful. The food was hot. The menu is uninspired but as a chain, I'm not surprised. The cocktails are overpriced but again this can't be adjusted by the venue. It was very quiet in the dining area as the evening wore on (after 9pm) but I believe the bar was busier with locals. I'll visit again but wouldn't choose it for a celebration meal. "Tea out on a school night" would be my description iykyk.

Would have been 4 or 5 star if the whole order was delivered.

Great options for food and drink and always good service. The atmosphere is always nice in here and the decor is very nice to look at. It was also not too loud so it was much better than other places to be able to have a decent conversation with friends and be able to hear each other. It's a nice, friendly local pub to come to with friends and family.

Extremely busy but very nice attentive staff. We didn't like the entrance. There were people smoking just outside the porch because it was raining and we had to walk through them to enter.

Had an early tea on a Monday, so not so many people in. Good menu choice with very good prices on 2 and 3 course options. Food was good value, lovely mixed grill and would come again. Staff polite and not overly intrusive. The garden area out the back was looking a bit tired if I had to say anything that needed improvement.

Good food, great staff who are very attentive, very busy when we visited, recommended

Super experience at The Victoria saturday night. Great food and great service.staff so cheerful and very reasonable price.highly recommended

Lovely pub , staff were good but afraid to say food not very good

We regularly visit the victoria for lunch. We had a discount voucher by email so decided to use it yesterday. The mixed grill here is the best ever. All the components are excellent quality. The special daytime 2 or 3 course menu is really good value. The chocolate orange sponge pudding is my favourite pudding. I've just had a total knee replacement so using a crutch, no issues getting to a table. Well worth the discomfort.

A delicious, reasonably priced meal combined with friendly, polite and attentive staff.

The service was excellent, the staff were friendly and helpful. The Malbec we chose was lovely. The food was generally very good, the sea bass and chicken were cooked perfectly. The cheese and bacon topping for the Hunter's chicken was slightly overcooked as were a few of the calamari and the soup was only just warm enough.

This pub came recommended, by a local friendly bar staff food was good I have heard the pub quiz is good too will re visit

I read an entire novel waiting for the food to arrive (I am not joking by the way ) it took over an hour for the food to arrive and they were not busy at all ,and when it did arrive we received hard vegetables, uncooked cabbage and they had clearly used frozen roast potatoes . The portion size was very small and overall it was a massive disappointment

Very nice meal,good helpfully staff

Lovely lunchtime steak sandwich very well priced. Good presentation.

Went for a funeral, food was lovely

We go for a meal regularly here and normally it is always fantastic, last night we had our first disappointing meal the lasagne was really over cooked but in all fairness they were so busy, the member of staff who asked if everything was OK deserves a medal for how she dealt with things when i mentioned it to her, Michelle was her name and she offered to replace my meal everyone else's meal was good but I said it was ok, not long after she came back to our table and apologised again and offered to refund or give me a pudding. She was absolutely wonderful and gave customer service a good name, certainly hasn't put me off going back, well done Michelle 😊

The service was friendly and helpful, which is a strong point. A negative is that our mains had clearly been sitting ready on the pass before we had finished our starters. This was evident in how often the waitresses kept coming to check if ee had finished our starters, clearing some empty plates while people in my party were still eating. The biggest indication was when the waitress took the last starter plate and asked if we were ready for our mains, she brought the mains to the table in under a minute. Clearly the mains were sitting waiting. This had a negative affect on the quality of the mains. I wonder what would have happened if we had said we wanted to wait for a little before having our mains.

To hot for a full meal so ordered a few sides. Great selection of food and always hot. Back garden is really lovely

We loved the service, quality and price!

The food is lovely, especially the beetroot burgers. The guest ale are rather good too.

Food not bad quiet a wait for food atmosphere good though reasonable prices

Second time ordered second time food missing from the order won’t be ordering again!!!

Great food, very reasonable prices and lovely staff.

My partners lasagne from the main menu was the size of a starter ! Very disappointing to say the least considering the price. Fortunately we had a voucher but definitely not worth full price

On arriving we were told that they had not got many dishes actually available so everything we actually wanted we couldn’t have. Food took over an hour to arrive. Friend ended up getting her food whilst we all waited a further 15 minutes before our food even turned up. Burger was undercooked and had to be sent back, quality was gristly and fatty - not good. Staff were lovely and really did try and help as it wasn’t just our table that had issues, table next to us also had problems so wasn’t great really.

The food was amazing....2 kebabs....absolutely wonder and tasty. The staff were amazing and could not do enough. Highly recommend!!

Waited over an hour for the meals after ordering and paying. Menu said root vegetables, greens, roast potato's. Out of the 3 only the greens were on the plate. My wife's meal was also missing the Yorkshire pudding.

Food was great had always but my birthday meal was completely ruined by 2 jack russel dogs inside the pub constantly barking 5 yards from my table for the whole 90 mins of my visit.

less than half my order was delivered and neither the pub or just eat wanted to sort the issue. Disgusting treatment

Food was fantastic, really enjoyed my main. Started was cold unfortunately. Only issue was it took over an hour to get food, which had to be rushed. Left me with 5 minutes to get everything ate and leave

Custard was missed out from the order

I’ve not had food in the Vic for over 6 months as I thought the quality had gone downhill and the portions had reduced. Gave it a try and sadly things haven’t changed. Living 5 minutes walk away I probably ate there 2/3 times a month (and Xmas lunch) but until something changes I’ll walk the extra distance to The Milehouse.

Food good and a varied menu. Service OK but busy at times and need to wait for food. Atmosphere easy going.

I'm actually reviewing their food delivered by Just Eat. I had a Sunday lunch with a duo of meat. Chicken portion was nice and well cooked, although not large. Roast potatoes were nice, although they didn't provide any mash. 2 small but nice Yorkshire puddings and gravy were fine. There was a pot of what I thought was hot lettuce, which turned out to be leeks I think, which were undercooked and chewy and cut too large. Underneath were a few peas which were ok. Plus a spoonful of root veg roasted I think but were ok. So most of it was ok, if small, and would have liked some mash. Not eaten the green veg/leeks. So hence 3 stars.

The place is nice and cozy with reasonable prices. Although it seems like a spot mainly for locals, I felt the atmosphere was peaceful and welcoming.

Food was 'ok'. I question the staff hygiene (saw a staff member helping themselves to chocolate in a tub on the bar more than once and I never clocked them washing hands inbetween tasks. The atmosphere was depressing, the place needs the lights turning up so you can actually see. It's a dark hole, looks good from the outside, but depressing and dull on the inside. Not a chain pub I'll rush back to.

Standard Gourmet Pub Restaurant. Good decor.tables not crammed together Clean. Food good. Prices competitive. Will come again.

Portion size was really small, potatoes were undercooked, and missing stuffing ball. Gravy pot for vegan option was almost empty. A real shame

Absolutely loved every minute of it, a very cosy and authentic pub with a range of different customers, good for the kids and family the atmosphere is brilliant. Plenty of outdoor space in the sun. Good value for money. Had the haddock and chips and the large mixed grill and couldn’t fault any of it, brilliant presentation and very tasty and cooked to perfection. Staff were really nice and got my food out quite quickly. Definitely come back here again!

Lovely local pub. Great drink selection

Chips were missing from both the meals and food was cold

Great local pub, fantastic staff

Poor staff numbers, manners and attitude. Lengthy wait to be served and to order food and drinks at a pre booked lunch visit. Posh fish and chips was a lot of batter hiding black skin which had not been removed and containing only a very thin sliver of fish.

Very disappointed with the service here. Went in for something to eat. Ordered food. Ordered on an outside table and it got cold so went inside and let the bar staff know where we had relocated to. They took our food to the table next to us where the guy ate some chips off my plate then decided to tell the waitress it wasn’t his food, after watching him eat the chips. The woman then came over us with the exact same food and wasn’t going to replace the chips until i had to point out I had watched the person next to me eat the chips. The woman don’t apologies and was going to press like nothing had happened. Not acceptable after waiting an hour for food. Seems like delivery drivers get priority over people int he bar. The kitchen seems to be seriously under staffed!

Great atmosphere, friendly staff