Victoria Hotel in Newcastle-under-Lyme

delicious food 😋 hunter's chicken schnitzel, mash, salad, plus dauphinois potatoes, nice and cheesey. food was warm, and fresh.

all food was cold two portions of chips missing and also pepper corn sauce always something missing and cold will not be ordering again as had to throw everything away

Would have been 4 or 5 star if the whole order was delivered.

Lovely lunchtime steak sandwich very well priced. Good presentation.

Went for a funeral, food was lovely

We go for a meal regularly here and normally it is always fantastic, last night we had our first disappointing meal the lasagne was really over cooked but in all fairness they were so busy, the member of staff who asked if everything was OK deserves a medal for how she dealt with things when i mentioned it to her, Michelle was her name and she offered to replace my meal everyone else's meal was good but I said it was ok, not long after she came back to our table and apologised again and offered to refund or give me a pudding. She was absolutely wonderful and gave customer service a good name, certainly hasn't put me off going back, well done Michelle 😊

The service was friendly and helpful, which is a strong point. A negative is that our mains had clearly been sitting ready on the pass before we had finished our starters. This was evident in how often the waitresses kept coming to check if ee had finished our starters, clearing some empty plates while people in my party were still eating. The biggest indication was when the waitress took the last starter plate and asked if we were ready for our mains, she brought the mains to the table in under a minute. Clearly the mains were sitting waiting. This had a negative affect on the quality of the mains. I wonder what would have happened if we had said we wanted to wait for a little before having our mains.

To hot for a full meal so ordered a few sides. Great selection of food and always hot. Back garden is really lovely

We loved the service, quality and price!

The food is lovely, especially the beetroot burgers. The guest ale are rather good too.

Food not bad quiet a wait for food atmosphere good though reasonable prices

Good staff, great food this time around! Our whole party enjoyed the experience! Another visit, same excellent experience. Love coming here! 24 June 2023 Another visit but not so good this time. Below par food from the vegetarian menu with ingredients missing from the salad. Really quiet but the service was also a bit lacklustre. Ordered from the app at the table which is a worrying experience as it often tries to order the mains again when you add a dessert later! 🙄 New menu seems to be settled in now and the last couple of times has been very good. Service still excellent 👍👍👍

Second time ordered second time food missing from the order won’t be ordering again!!!

Great food, very reasonable prices and lovely staff.

My partners lasagne from the main menu was the size of a starter ! Very disappointing to say the least considering the price. Fortunately we had a voucher but definitely not worth full price

On arriving we were told that they had not got many dishes actually available so everything we actually wanted we couldn’t have. Food took over an hour to arrive. Friend ended up getting her food whilst we all waited a further 15 minutes before our food even turned up. Burger was undercooked and had to be sent back, quality was gristly and fatty - not good. Staff were lovely and really did try and help as it wasn’t just our table that had issues, table next to us also had problems so wasn’t great really.

The food was amazing....2 kebabs....absolutely wonder and tasty. The staff were amazing and could not do enough. Highly recommend!!

We regularly visit the victoria for lunch. We had a discount voucher by email so decided to use it yesterday. The mixed grill here is the best ever. All the components are excellent quality. The special daytime 2 or 3 course menu is really good value. The chocolate orange sponge pudding is my favourite pudding. I've just had a total knee replacement and yesterday was my first trip out. Well worth the discomfort to get there!

Waited over an hour for the meals after ordering and paying. Menu said root vegetables, greens, roast potato's. Out of the 3 only the greens were on the plate. My wife's meal was also missing the Yorkshire pudding.

Food was great had always but my birthday meal was completely ruined by 2 jack russel dogs inside the pub constantly barking 5 yards from my table for the whole 90 mins of my visit.

less than half my order was delivered and neither the pub or just eat wanted to sort the issue. Disgusting treatment

Food was fantastic, really enjoyed my main. Started was cold unfortunately. Only issue was it took over an hour to get food, which had to be rushed. Left me with 5 minutes to get everything ate and leave

Custard was missed out from the order

I’ve not had food in the Vic for over 6 months as I thought the quality had gone downhill and the portions had reduced. Gave it a try and sadly things haven’t changed. Living 5 minutes walk away I probably ate there 2/3 times a month (and Xmas lunch) but until something changes I’ll walk the extra distance to The Milehouse.

Visited last night for dinner. Fantastic atmosphere and really enjoyed the food

Had a late lunch on a Wednesday, so not so many people in. Good menu choice with very good prices on 2 and 3 course options. Food was good value and would come again. The garden area out the back was looking a bit tired if I had to say anything that needed improvement.

Food good and a varied menu. Service OK but busy at times and need to wait for food. Atmosphere easy going.

I'm actually reviewing their food delivered by Just Eat. I had a Sunday lunch with a duo of meat. Chicken portion was nice and well cooked, although not large. Roast potatoes were nice, although they didn't provide any mash. 2 small but nice Yorkshire puddings and gravy were fine. There was a pot of what I thought was hot lettuce, which turned out to be leeks I think, which were undercooked and chewy and cut too large. Underneath were a few peas which were ok. Plus a spoonful of root veg roasted I think but were ok. So most of it was ok, if small, and would have liked some mash. Not eaten the green veg/leeks. So hence 3 stars.

Food was 'ok'. I question the staff hygiene (saw a staff member helping themselves to chocolate in a tub on the bar more than once and I never clocked them washing hands inbetween tasks. The atmosphere was depressing, the place needs the lights turning up so you can actually see. It's a dark hole, looks good from the outside, but depressing and dull on the inside. Not a chain pub I'll rush back to.

The place is nice and cozy with reasonable prices. Although it seems like a spot mainly for locals, I felt the atmosphere was peaceful and welcoming.

Standard Gourmet Pub Restaurant. Good decor.tables not crammed together Clean. Food good. Prices competitive. Will come again.

Portion size was really small, potatoes were undercooked, and missing stuffing ball. Gravy pot for vegan option was almost empty. A real shame

Lovely local pub. Great drink selection

Absolutely loved every minute of it, a very cosy and authentic pub with a range of different customers, good for the kids and family the atmosphere is brilliant. Plenty of outdoor space in the sun. Good value for money. Had the haddock and chips and the large mixed grill and couldn’t fault any of it, brilliant presentation and very tasty and cooked to perfection. Staff were really nice and got my food out quite quickly. Definitely come back here again!

Chips were missing from both the meals and food was cold

Another enjoyable visit to The Victoria. Lovely atmosphere staff very friendly and helpful. Good selection of food. I had a gluten free choice it was presented well served hot and I really enjoyed it. I also chose a gluten free option mini dessert and coffee again it was really good. On the whole an excellent experience.

Great local pub, fantastic staff

Poor staff numbers, manners and attitude. Lengthy wait to be served and to order food and drinks at a pre booked lunch visit. Posh fish and chips was a lot of batter hiding black skin which had not been removed and containing only a very thin sliver of fish.

Great atmosphere, friendly staff

Terrible - do not go here. We came into the pub to have a few drinks and some food. We ordered food, and it arrived over an hour later with no apology. It wasn’t remotely overly busy, and we saw a) the chef wondering around the restaurant and b) multiple delivery drivers coming in to collect takeaway orders. Clearly takeaway orders are prioritised which doesn’t make sense - a few reviews say the same thing. When the waitress appeared with our food, she went to the wrong table, and put down the food. We watched as a man on this table started to eat our chips - in front of the waitress - only to then admit it wasn’t his food. The waitress then picked up the food, and brought it over to us and attempted to serve it as if she wasn’t aware a man had just been eating it. Had we not pointed this out, or had we not seen this, she’d have happily served us with this. When we pointed it out, she didn’t apologise and simply went and replaced the chips. Food was average at best - not worth an hours wait. The staff in this restaurant are completely apathetic to customers and we certainly won’t be returning. They seem to think over an hours wait for food is the norm - it’s not, especially not for the food in this restaurant. I’m not even convinced our chips were exchanged because she came out pretty quickly with them (not in line with their usual waiting times!)

Very disappointed with the service here. Went in for something to eat. Ordered food. Ordered on an outside table and it got cold so went inside and let the bar staff know where we had relocated to. They took our food to the table next to us where the guy ate some chips off my plate then decided to tell the waitress it wasn’t his food, after watching him eat the chips. The woman then came over us with the exact same food and wasn’t going to replace the chips until i had to point out I had watched the person next to me eat the chips. The woman don’t apologies and was going to press like nothing had happened. Not acceptable after waiting an hour for food. Seems like delivery drivers get priority over people int he bar. The kitchen seems to be seriously under staffed!

First order of the evening never got accepted for some reason. Second try was here, to which Just Eat couldn't assign a driver for half an hour which resulted in the food arriving cold.

Ordered haddock with chips, peas and tartare sauce. Did not receive the peas or tartare sauce so a little disappointing. Otherwise, nice fish and nice chips.

Nice food, but expensive (over £65 for a family of 4) and the service was slow. An hour's wait from ordering main meal to getting it, then over half an hour wait for desert.

Cozy place, great staff, great food. There is a pub quiz every Wednesday, so booking is highly recommended.

Worse food ever stake with peas no mushroom no tomato food was late and cold do not recommend

Went here for a family meal, we all had the carvery meal with the dessert. The food was excellent, portion sizes are good, just managed to eat my dessert. The service was excellent and staff were friendly and helpful. For 6 people it was reasonably priced. Would recommend.

The rainbow lasagne was amazing and also the dauphnoise potatoes,table was ready for us , served really quickly,friendly staff. Found the wooden chairs quite uncomfortable.

Booked for 12oclock lunch. Two course menu. Ordered the gammon, they were out of stock...it was a Tuesday and not very busy. Took 20 minutes to get the soup and a further 30 min for the main. Chicken breast, very small and dry. Hadn't been to the Victoria since Ember inns took over , very disappointed , shan't go again.

Good food fairly priced will visit again

Delicious as always and perfectly cooked. Thank you!

Great pub with great food and great drinks selection. Family friendly but also brilliant atmosphere on Friday nights.

Our first visit to this pub and sadly not impressed with the meal we had. Solution for this problem is we won't visit there again.

Service was great mixture of using the app and going to the bar . Had no issues even though was busy service was very good

Booked Victoria at quite short notice for a small wake, with buffet. We had an enclosed area for privacy, with good service throughout. Buffet (silver option) was on time, very generous and tasty. Prices were extremely reasonable on both food and drink. Decor somewhat 'chain pubby', but the building itself is quite imposing, with an excellent beer garden and covered outdoor areas. Staff very friendly, so thank you all.

Waited nearly 90 minutes for food, to then not receive my order. Had to wait an extra 15 minutes. For food to appear, seemed a problem when I said I wasn't paying for my burger, seeing as everyone else had finished their tea. Customer service is absolutely diabolical.

Great place, staff are really friendly and service is always great. Can’t fault the food and always a good selection of drinks!

Excellent service friendly and good menu choice presented well reasonable prices

Always enjoy the food and staff very friendly

Came for my sons birthday. He had curry I had sirloin steak. The steak was horrible. Full of grizzal. I couldn't eat it. I'll never come again

Despite living very close by, I have no intention to visit here again for while.... The service has become painfully slow and we have often waited over an hour for food / drinks in the restaurant - yet they are still offering take-away orders! Why on earth are they offering a take-away service if they can't even keep up with orders inside the restaurant?! Suggest the take-away service should stop until you get more staff! Update: I called up in response to the comment below and was promised a voucher, that I never received. Not great!

Really lovely lunch Excellent service 👍🏽

Just enjoyed a very tasty Sunday lunch with family. Excellent service. Very good 👍😊

Great atmosphere, courteous staff and good cuisine

Would rather have mash than five roasted potatoes. No bacon on the stuffing.

Lovely place to go for a meal or just a drink. Lovely staff, plenty of parking to use.

Food which we received was great! However, a major part of my meal was missing. I ordered gammon with two eggs - both eggs were missing.

It was very busy when we went. Food arrived quickly. Staff were all very pleasant.

Nice food, nice staff, nice drinks

Great food and really nice staff. The service was good and pleasantly done. The only downside was the very poor state of the toilets which were appalling and definetly let the whole place down. Edit: June 2023 Came for Brunch. Service was excellent and, low and behold, the toilets were much nicer too.

Staff lovely, Nice building & decor, Always a good atmosphere

I had to keep changing my order because they didn't have any of the food I wanted (im vegetarian) and I ended up eventually with just a garlic bread. I won't be coming here again as I couldn't even have a meal.

Ordered for the first time. Ordered hunters chicken - this came with no bbq sauce. Sirloin steak with peppercorn sauce - no peppercorn sauce came with the meals which my partner won’t eat without the sauce. Ordered a children’s dippers meal with mash - this came with chips not mash. Overall very disappointed, after hearing good reviews about the restaurant we were looking forward to a nice meal after coming home from a hospital stay but this wasn’t the case.

Had a party of thirteen nothing was too much trouble food was excellent clean plates from everyone, served quickly and correctly staff were lovely. A lovely experience all round

Visited on Friday. Busy with good atmosphere. Polite bar staff and the food looked pretty good to although I did not eat. It's a nice looking building to and you cannot miss it on the left coming from NUL town center, going into Wolstanton.

Was very close to bar and no other tables In futher space

Food was lovely. Staff are great. Wine prices are over priced

Plenty of folks eating there on a Monday night . Food looks great,had no problems ourselves. The only place to get a coffee at 8 pm , locally. To put the icing on the cake though, please clean up the mould in the gents toilet. It doesn't reflect well on a catering business.

We go quite a lot. Food is always amazing, never had any problems. The staff are friendly and accommodating. The atmosphere is always good. It can get very busy but doesn't affect the service.

Had heard many good reports about this place. Got a chance to sample it for my sister's birthday meal. Excellent. 6.30 on a Friday evening.....hmm, was chocca full, but service & food were still of excellent standard. The girls serving us were young & professional & helpful. Full marks to them. The food came out quick too. I keep hearing about their fantastic breakfasts but have yet to sample as I live in Manchester. Maybe one day I'll get there.

Plain beige pub lunch. But it was busy so people must enjoy plain beige lunches. Scampi and chips looked like a child's meal, not even a little salad garnish. We wouldn't consider returning.

We love The Victoria! Tables book up fast in the restaurant, but they're eager to accommodate you if you don't have a booking if they can. Service is always great, food is spot on, and the atmosphere is calm and lovely. We're new regulars!

Not been for a while and forgot how lovely the Vic is. The food was outstanding, the service was excellent and the staff are lovely. We sat by the open fire and after our third course I could have nodded off. It was lovely and look forward to another meal at the Vic.

Constantly kept changing delivery time. Told me the food hadnt been prepared yet but when i tried to cancel said i would be charged as the food was being prepared

Lunch menu was alright the mushrooms were a bit rough in beer batter and sour cream they were like full of oil. Needs to be garlic mushrooms or battered mushrooms with garlic mayo ...not greasy battered with sour cream. The bangers and mash was alright Garlic bread lovely. My ole dear had the grilled chicken and said it was good.

Fixed price menu , food good and adequate , will be back .. Coffee good too

Very friendly and helpful staff

Excellent food,, very efficient staff,, great atmosphere and very reasonably priced

No Feedback required Everything was good! 40% Off too 😊

A relaxed place. Decent food with good service. Worth giving it a try for Sunday lunch.

We had a great meal as expected great service too

Good food, friendly and very helpful staff who understood the Ember inns APP.

Lovely place nice food always room for improvement tho.

We came for my sisters 21st birthday and we had a wonderful time. Staff were more than accommodating and the food came out in amazing time considering there was 19 of us. Everyone really enjoyed their food and my sister had a lovely birthday meal. Would 100% recommend this establishment and we will definitely be back.

We had a lovely lunch. I tried the Shepherds Pie which is fairly new to the menu... it was delicious.. the food was all piping hot and well presented.. service with a smile from the ever friendly Kerri.

Easy to book a table discounts on app friendly staff and food was delicious

3 of us went to the Vic for a birthday lunch today. We were lucky enough to have a table near a lovely blazing fire. The service was excellent and all the staff were friendly and helpful. We all 3 chose different starters, mains and desserts and they were all excellent and beautifully presented. I can highly recommend the Victoria at May Bank for anyone who wants a lovely lunch at a reasonable price.

Food and service was lovely. I’ve been 3 times in the last month.However in parts of the pub behind the fire it does get quite cold near to the windows

Food was good and staff were nice but we've been here several times and this is the second time we've had to wait a long time for the food, over 30 mins at least. A big party who came in after us were also served before we were. When asked the waitress explained they were short staffed in the kitchen but they should have told us that so we knew there would be a delay. Won't be going again for a time.

Friendly atmosphere with good reasonably priced food.