Verve Grill - Ashton Moss in Tameside

Arrived for Sunday lunch at 1 pm , told can’t order Sunday lunch because they had used all the meat for a kids party. Waited around 10 minutes then we were able to order. Food came around 20 minutes later, it looked lovely, unfortunately it wasn’t very hot, no stuffing on my turkey dinner, and the veg was very hard, the meat was nice and when I eventually got some stuffing it was nice and hot. The staff were lovely, on the way out I told the lady behind the bar that it was all cold . Was it worth £35 no definitely not.

Poor. Avoid the salad bowls... unless you like hot salad. Chicken like rubber... felt like microwave reheated. Ingredients not as described.

long wait for food poor quality main course arriving before starter very casual setting not somewhere for nice meal

Went for some food with my brother on Friday. Joane was very helpful and the service provided was excellent. Going back today for Sunday Lunch

Had a lovely meal with my family for my birthday, i booked a table but arrived an hour early so we could have a drink 1st, was greeted by a friendly lady who asked if we would like to sit at our table early and she would take our drink orders and serve us to save us waiting at the bar, she gave us fantastic, friendly service throughout our meal and was happy to take photos even though she was busy, I found out her name was Joanna, I eat out a lot in Manchester in some great restaurants and dont always get good service which I think is very important, there was 8 of us and all of our food came out together, was all well presented, hot and tasty, we had a very nice relaxed meal and a great afternoon, will definitely be back.

Booked for Christmas meal with friends, we ate here a few years again and it was a nice, upmarket restaurant, however it’s now been renovated and not for the better We basically ended up eating burgers in a loud, rowdy sports bar!! If you want to go out in jeans and a footy top this place is for you, if you want something with a bit more class, give this place a wide berth

Very dissapointed with our food, we actually left most of it and also left early as there were a couple of drunk men, singing and staggering about, I just couldn't relax and enjoy my meal

new pub & grill did not dissopoint. fresh tasty food at affordable prices. love the new layout! staff amazing and couldnt help me more. i will be back.

Absolutely fantastic meal, not only was the Carvery food very good the service was excellent. It was great value and we will definitely be returning.

The Sunday lunches that are offer at the Ashton Village Grill are fantastic and very good for the price, especially when kids eat for free. The buffet bar for starters and deserts are fantastic. The chef carving the meat was very friendly and get with children round the ice cream station. Will be back.

Visited 28/8/18 and not impressed with the service or quality of food. Took 2.5 hours in total for 2 courses All waiters/ waitresses all looked under 20 and seemed to be new so did not have a level of service expected in a Village Hotel. Salmon was ok but very pricey. Steak stroganoff had a strange taste which we linked to the cream as when the chocolate mousse arrived topped with cream smelt off and definitely tasted it.( Bit like baby sick). Think they might have to check the dates or fridge temps. Worst £92.00 spent on 3 people I’ve ever spent .

Great afterrnoon Good Food Great Company Good Value We've arranged to meet up again in November .Looking forward to maybe staying over

Myself, my husband and our two friends and there baby visited today for a carvery. When I booked I requested a high chair but that wasn't at the table and we had to ask for it. When we arrived we were asked by 3 members of staff what name we had booked under and were told ok 1 minute 1 minute. When we were seated we were told our waiter would be over to take a drinks order. 10 minutes later no one had been over so we went and asked the same lady who seated us could we order drinks she then took our order and brought the drinks over, she then told us that we could help our selves to the starters and carvery and if we wanted the soup we were to order it from our waiter (we still had no idea who our waiter was) another 10 minutes passed and no one had been over so again we had to go and ask could we order the soup, that arrived 5 minutes later, afterwards we all went to the carvery and the chef who served us was very helpful and pleasent and the food was lovely. About 15 minutes after we had finished our food a waitress come over to clear our plates she took mine and my husbands plates and then asked if anyone wanted the dessert off the special menu our friends did and about 15 minutes later it arrived and was served to them but then she walked off and didn't clear there dinner plates by this point there wasn't much room on the table so we had to move the plates onto another table ourselves, again another 20 minutes passed and the table hadn't been cleared and there was no check back, we wanted to order more drinks but by this point we actually thought we were being annoying as we were constantly up asking for things so we asked for the bill and then again had to go An look for someone to make our payment. I myself am a waitress and I know it can be hard work and very demanding but the majority of the staff apart from one man seemed to be stood around chatting. It's such a shame because the food was lovely as were the surroundings, I will go back to the village in Hyde next time as the service is much better.

Great food with varied menu. Apparently does a fantastic sunday roast - which must be booked - I didn't get to experience it but heard very good reports.

Good quality hotel food nice choice had the misto fritto and mussels with fries very tasty . Not cheap for what it was but tasty

Enjoyed leisurely 4 course Sunday lunch. Good value and great choice. Excellent service especially our waitress Joanne who couldn`t do enough for us. Nice atmosphere.

I was rather disappojnted. There was no proper heating and it was cold. A small electric fan heater gave off little heat. I thought the meal 'deal' was over priced compared with others in the area.

Dined in verve for the 1st time, and can say was pleasantly surprised.. Kim and staff attentive,we ate from the £15 .. 3 course set menu .. absolutely stunning food .. well presented hot and fresh, fabulous portion sizes .. I would highly recommend any trying .. will definitely return thank you

Tuvimos el almuerzo de domingo a celebrar la graduación de mi hijo con la familia y amigos. Todo fue excelente, muy bien atendidos por camareras.

Visitamos hoy aquí. Muy raro. Ni una sola persona en el restaurante y sin embargo nos preguntaron si habíamos reservado! ! Pequeño menú para decir lo menos. . . 3 entrantes, 5 platos principales y 4 postres en el menú principal. No es especialmente barato. Comida regular. El menú cambia pronto. El personal era amable, pero nos dieron la sensación de que la mano izquierda no sabía lo que la derecha estaba haciendo ya que mantenían contradecir uno del otro. No voy a dar prisa en volver.

Had our evening meal here whilst staying in the Village Hotel. Great service, food was good, menu was small some good dishes.

Mi marido y yo metimos para una comida el domingo por la noche, tenía 3 campos y todo era precioso. Poco caro para la zona, pero vale la pena por el servicio, el restaurante y la comida era perfecta. Mi marido tenía carne y él estaba muy impresionada con el cocinero, no que por todas partes.

En primer lugar, el personal era muy bueno. . Bromas y amable. decente.

Not up to much the soup didn't have any taste whatsoever the only soup where the only taste when dipping...

We booked in on Sunday morning online, really easy to do. Arrived for 1 o'clock lunch, this was really early for us but my daughter had plans for the afternoon so we had to booked as early as possible. We arrived and the lady explained how the carvery worked here as we hasn't eaten here before, she explained we would be looked after by her colleague. He promptly arrived and took our drinks order, he advised that the soup of the day was veg and that he would bring it to us. There were only a couple of other people in the restaurant but you didn't feel that you had to whisper or that the staff were hanging around. They all had things to do to keep them busy. The drinks and soup arrived with a basket of bread, soup was lovely and warm. We tried some cold starters, there's a good selection of fish and meat starters, all perfectly sized. The man serving the carvery was very happy and chatting to everyone without making you feel uncomfortable. The veg was really fresh and there was lots of it. I had turkey and it was very succulent, my partner and daughter both had beef and it was pinkish so perfect for them. The tables were cleared without you really noticing but the waiter checked everybody was happy during the meal without being in your face. Again there was a great selection of desserts all the right size. My partner also had fresh waffles made by the carvery man. He said they were lovely, there is a good selection of toppings too. I think going early was a good thing as I'm not a fan of buffets style due to people chatting over the food and touching things but as we were one of the first there I was fine with it. We probably ate more than we would for a Sunday lunch but we were really full, in fact, my daughter and partner had a snack at tea time and I didn't eat again - this never happens!! For us all to have the all you can eat carvery plus 4 drinks was £50. Not the cheapest at £12.95 but everything is included, up the road we would have paid £8 just for the carvery so it's good value really. We will go again but definitely the 1pm sitting.

I can't speak to the evening menu but for breakfast this has all you want. Hot and cold buffet options with toast and pastries laid out, coffee tastes fine and they can do your eggs as you like them on request. Only black mark for us was they then forgot about the eggs we requested...but a safe shout all the same

Had a ;ovely Sunday lunch CarveryExcellent service by steven Cooked to perfection and the chef always has a smile on his face

We went on a Sunday for the carvery. Good value for money but much the same as other restaurants. The staff were lovely and so was the chef, an enjoyable afternoon.

Food is good, served in weird baskets and on planks of wood etc but the quality is fine, the service leaves a little to be desired but the venue is nice and there is outside seating.

Great food and atmosphere, had the ribs which were excellent, nice wine list, thank you for the great service from Georgina

I just paid £27.50 for the 300g Sirloin steak. I expected the best quality of the steak for this price. I ordered medium cooked steak and received overdone steak that was chewy and hardly eatable. I then ordered pineapple Sunday that consisted of small amount of pineapple jelly, 4 pieces of some kind of pineapple topped with large amount of squirted synthetic cream. Very poor quality of food that is hugely overpriced. Do not waste your money.

Staff service very good. Restaurant very cold. Food presentation very poor. I had a fillet of salmon served on what amounted to a few spoonfuls of rice very oily. Not worth the price , glass of wine £6.95...this is Ashton not London Westend. I do not recommend.

Not worth the money Soup was lukewarm only one choice The Yorkshire pudding was too big for the plate and mash potatoes tasted powdery cauliflower cheese was burnt and the cabbage not cooked and the carrot and parsnip were in the same dish making it difficult to get just carrot They ran out of gravy by the time they brought fresh out the meal had gone cold so had to get another plate You had to queue for waffles and if you wanted just vanilla ice cream it came in a cinema type tub and just one small scoop no bigger than a desert spoon. For £12.99 each it just wasn't worth it

The food in the restaurant is ok and was mainly very tasty. The staff could have done with being a little more inviting, but that seemed to be the trend of the hotel.

very very nice food must try it out very nice meats such as stake chicken lamb and lots of others a lot of flavours

6 of us felt disappointed with the standard of the food. Considering how much it cost I expect better. The soup was nice but the pasta was bland and needed another dimension. My colleagues felt much the same. We did not repeat the experience during our 4 nights there

I love a traditional English breakfast and this buffet offers exactly what I want. There are also many other items available for my more health-inspired colleagues

We had a table for 30 today. The Staff were brilliant and the food was awesome. Will definitely be coming back. Highly recommended this place for family gatherings.

From building the village we have dined regularly without making a booking. Our favourite eatery until we were turned away tonight in favour of cheap deal meal customers. A truly humiliating experience.Never have we felt so shocked and downhearted on going out dressed up for a meal, to be mocked by staff because we did not have a reservation, of all the nights to ruin, will be rethinking my new year day reservations

We went here just after Sunday rush so they had not had time to vacuum carpet...which I was not really bothered about.....it is not a place to go for a romantic meal....as the room is big and more cafe style....the food however was delicious and the chicken and veg cooked to perfection..very tasty and although I thought there is not enough there was plenty...couldn't fit a dessert in! The girl who served was lovely chatty and smiley and a credit to the place!

The food may be the same menu as other village hotels but it has been cooked to a decent standard and well presented. The staff cannot do enough for you, the slightest problem they will sort it out. The setting is great when you have finished there is a bar in the hotel and there is normally something else going on judging by the amount of hen parties which were wandering about in the hotel.This restaurant has a secluded feel to it, so leave the wife at home and take the girlfriend out somewhere special.

We ate here as we got back late and nothing was too much trouble for the staff. Varied selection on the menu and not expensive at all. The waitress was friendly without being over the top. The food was good with huge portions.

This restaurant continues the modern upmarket and very stylish theme of the Village Urban Resort hotel in Ashton Under Lyme.Dark and stylish furniture and fittings create a suitable atmosphere for better than average hotel food. Menus are more adventurous than normal hotel food and the quality did not disappoint with reasonable prices.

Really enjoyed my visit to the Sunday carvery today 23 Aug, 2015.The customer service received was excellent. All staff were friendly, polite and very helpful. I found all the food to be very good and tasty. The bread, soup and starters were really good. The main classic roast was of good standard and the deserts were very nice. I found no issues with any of the food. Good quality and very tasty. Really good value for what you can have. Would defiantly come back for more. Thanks to all staff for a great visit and good food.

The food here is totally uninspiring. I can cook better than is presented here. If the microwave fails, the whole restaurant will come to a standstill.

Ate in the main restaurant many times and the food has always been delicious, cooked well and served hot. We tried the Carvery a couple of weeks ago and we couldn't believe we were eating in the same place. The food was cold and tasteless. The meats were chewy, not a good standard at all. The veg, mash yorkshires were all pretty disgusting. Come on this is one of the easiest meals to cook, how can you get it so wrong !! We were a party of 6 and we all said never ever again. Save your cash and go elsewhere, I should have just thrown my £70 over the M60 !!

They serve great food but the menu I prefer is the early evening one as it caters better for vegetarians. Brilliant service,

Went for the Sunday carvery, the place was empty!! Think that was due to the new pub just opened next door (which also does a carvery).Service was excellent plenty of staff on duty, very friendly and efficient.The starter of soup is served at your table, from which looked like a flask! Very bland, bread selection however was great. You can then help yourself to a cold table of starters, fish meats etc ok not great.The carvery itself, the beef was extremely chewy, the gammon & turkey ok but not very flavoursome. The veg was ok the carrots were shredded which was odd!!You can then choose from a very small selection of deserts or have apple pie & custard served to you at the table. Not bad value for money but not as good as it used to be!! There is now plenty of restaurants to choose from at ashton moss so will probably try one of those next time !!!!

Sunday evening menu great had steak excellentService was also great Fantastic place for family and friends get together

I ordered light - a simple verve salad with a prawn skewer accompaniment. The salad was bland and in fact actually quite tasteless. It was swimming in "dressing" which had no more taste than olive oil. The prawns were cold and not seasoned. Disappointing. Other peoples' meals looked much more appealing.

Visited Saturday night with my girlfriend to celebrate her birthday. Following a quick drink in the bar we walked through the hotel lobby to the restaurant to be greeted by a hen party complete with inflatable penii.Quickly shown to the table in the almost empty restaurant and the waitress quickly came over to take our drinks order and leave menu's. Now here is one of the only truly positive thing I can say about the place, the waitress Joanne was very pleasant and attentive, great service offered by her.The table however next to the window was in smokers corner so throughout the meal there was a congregation of between 5-10 people looking at us. The starter was good I had Thai chicken spring rolls so you can't really go wrong. For the main course we both had sirloin steak, it was cooked as we requested but it was very fatty and the peppercorn sauce tasted of nothing, my partner had champagne sauce and reported the same about that. The steaks come with a tiny amount of fries, and button mushroom.We opted for desert because we were still hungry after the main course and I had apple pie and cold custard, it didn't matter that it was cold though because there was so little of it.To be honest there are 2 pubs next door and both of them could've delivered a more satisfying meal for half the price. I won't be visiting again.

Visited Sunday afternoon for the cavery and it is certainly value for money. Choice of lots of starters as well as a soup of the day and fresh rolls. Dinner was turkey, beef or pork along with a choice of vegetables. Too many desserts to mentioned all well presented and looking delicious, followed by cheese board. Service is excellent and wouldn't hesitate to recommend to family and friends.Please be aware that there is set times of a 1pm / 3pm / 5pm sitting.

Visited this restaurant a few times. They do great food and drink. I normally have the steak and its amazing! Would recommend.

It was ok but the portion size requires work and the noise level could do with some attention. It was cold and loud and not helped by the constant opening of the external doors or people screaming and shouting in the bar.

Our first visit was because we was having the tester menu for our wedding renewal breakfast, everything was nicely cooked except pork steaks, over done, food wasn't rushed, had time to relax in between courses, 2nd time we visited was about 3 weeks later, we had a voucher to get the meal a bit cheaper, I know they can do better, it was rushed, food cold, sat in a horrible place right near the bar, short staffed too, if we'd have eaten there 1st before our taster night we would have considered changing venues. HOWEVER, on the night of our wedding renewal in May 2014 the food was excellent, hot, cooked perfectly & with time to breath & chat in between, because of that we give it excellent and will go back again.

Fantastic meal! the food was amazing and the service was very efficient and friendly. we had a meal from the set menu which had great choice

Ate there last night and the restaurant was freezing and had to keep my coat on.Food not very impressive. Breakfast in the morning was also very average, low quality produce. Expected more.Just won't go back!

Living in Denton it is always a struggle to find somewhere nice to eat which doesn't involve a trek into Manchester, however, I think we have now found somewhere! We visisted the Verve Grill on Saturday evening. On arrival at the hotel it looked pretty busy as there was a wedding on but this did not impact the restaurant and just made the overall atmosphere even better. All our food was lovely and reasonably priced. I would defintely recommend this restaurant. We finished our meal with a drink in the Victory Bar which was also really nice and definitely one to try for lunch soon!

We have been here a few times now for the 5 course Sunday Carvery and absaloutely love it . The food for all courses is lovely and the staff are so helpful, friendly and polite ! My only complaint is last time there was no chocy mouse on the desert table , was really really looking forward to it again so hopefully it will be there again on my next visit which I'm looking forward to ! Honestly though the staff really do make it an enjoyable experience and the food is lovely. Considering the food you can eat , it's worth every penny .

After some disappointing experiences at the rebranding with Vinny and Vito we were delighted to see the change back to the grill. The new menu is excellent. Our early dining was great value , lovely breads and balsamic, pollock with minted peas and a fabulous cheesecake . my friend had the ban offer crumble, all totally delicious, great service on two recent occasions, Bilal our waiter was charming, as was the lovely Polish lady ! We will definitely be back! 12.95 for. 3 course meal is an excuse to meet up with friends often!

But could do with some thoughtful changes.The music playing was low but was house music, strange choice for this type of restaurant. Chicken was cooked perfect, but the budget french fries let the meal down. We ordered dessert banoffee crumble which was lovely, a nice touch would have been the salted peanuts on top.The service was extremely professional and polite.Prices were a little high for the level of food offered, but drinks prices were good considering the venue.

We came here for our anniversary and the restaurant is as pleasant as the hotel. We had great food the restaurant where informed by Kim who works in the bar that it was our anniversary so at the end of our meal much to our surprise we had a plate presented to us which had two cookies on the side with the words “Happy Anniversary” written in chocolate its special touches like this that make you feel special. Thanks to all the staff there from Mr and Mrs Spencer (Please reward Kim for her great service)

Booked in advance which seems to be needed as they were quite full. Very nice meal in a couples setting.

This restaurant is a real asset to the Village hotel in Ashton.The menu is varied with some interested twists.Service is good and always helpful.Clean an efficient, what more could ask for ?

Visited on the offchance they had a table for 2 for Sunday lunch - they did, their last one, so book in advance!Didn't know until we were in that they only do the carvery on a Sunday, but that was okay by us. Turned out to be a good choice! Extensive salad bar with meat, prawns, pasta on top f your usual salad items or soup to start, choice of three meats (it was beef, gammon or turkey on our visit) plus a wide choice of veg and both mashed and roasted potatoes.If I had one criticism, the veg was a bit overdone for my liking, but that's my personal taste and I know they have to cater for everyone.There was also a pasta station for non-meat eaters or the little ones.Desert - now I don't normally bother with pud, but the profiteroles did it for me, and they were excellent. Other choices available including fresh fruit and also a waffle station.Oh, and cheese and biscuits if you could fit it in...Very good value to start with at just £10.95 for adults, think children were £5.95, but as the husband is a gym member at the hotel, we got 20% off. So, with a drink each, came to around £22. A bargain, especially as the food was so good. WE will definitely be back - but will make sure we book next time!!

Stayed in the hotel and booked a meal in here for a friday night.A three course meal for two and two glasses of wine was £30 which i thought was a good price.The place itself is very smart and modern and everything seemed very clean.Staff were friendly and welcoming.Food was very nice and good size portions.Ideal place if you are staying at the hotel.

Great food in the Verve Bar and Grill, eat as much as you want buffet style food, features fresh starters of prawns, salds, pastas and fruit, carvery style lunch and hot waffles or tradiotional desserts. Lack of staff serving or clearing plates was disappointing especially on a Sunday afternoon.

This place is great for lunch if that's all you need. Don't expect anything special but it's handy to get to, plenty of parking and its part of the Village hotel. Ate there a few times for lunch.

Ate in other Verve restaurants before and this one was just as lovely as the rest. Food came out fast was I was very impressed when the waitress allowed me to take my dessert to my room; nothing was ever a problem.

Me and my family booked a meal at the verve grill even after reading some rather shocking things, OMG were we surprised! As soon as we walked though the doors we were greeted by a lovely young women with long dark hair who we later found out was the manager, she was so chatty while she walked us to our table and really made us feel at home.Next, our waitress (Lauren) came over to take our order, what a little star she was! She was so friendly and chatty she is a credit to your team. The food was brought over by a young smiley gent with a scottish accent he again was very polite.Food was amazing but sadly I did not get chance to meet the chef on this occasion but hopefully I will catch him on my next visit.The staff, food and overall experience was AMAZING! We shall be back for more.Keep up the good work.

i booked the verve grill sunday lunch for a birthday party of 25 people and after looking on her i didnt know what to expect but all i can say is what a great day it was staff amazing food was great and the kids were all kept busy by the kids corner. we even got offered a free day pass to the leisure club, so planning to go back for carvery and a swim with the kids.

After many visits to the restraunt in Hyde we thought we would have a change and go to Ashton.being used to happy helpful staff at Hyde we were shocked at the misery being portrayed by staff . The chef was serving the meat like it was his own , the serving didn't satisfy my 8 year old daughter. Thank goodness for the dessert otherwise I would have had a miserable trip home to accompany the poor meal we had. I can not believe the difference between the two restraunts that are only 2 miles away from each other in distance but worlds apart in serviceHyde will be getting my business in the future and ashton won't get another penny!!!

I have never dined at Verve Grill and me and my boyfriend were very excited to spend out Sunday meal at the restaurant which seemed really nice at a first glance.What awaited us was one of the most regrettable experiences we ever had. We were quite happy to find out about the buffet at the restaurant. But as soon as we sat down, much to my disappointment the plates weren't very clean. The next surprise awaited me when I went to get my starter. There was a large choice of food, that from the distance looked promising...Sadly most of the food was dried out (salads), there were only bits of cheese and crackers left. My boyfriend was in a mood for a soup so he got a portion. Needles to say the best bit about the soup was the fresh bread..My meal wasn't amusing too, I liked the blue cheese but I only had little bits of it to try. Well. We decided to let that one go and forget about it. Generally we don't like to complain and be angry. The main meal had unfortunately left us with half empty plates (again bit dirty) to start with. There was meat (rather ends of it which at Toby Carvery are usually discarded) and - A) Only tiny bits of gravy left in the containers B) Dried out potato mash C) Dried out everything else D) One dried out sausage left and one half eaten one to choose from I still can't believe it but we attempted to eat it. We tried. I was quite desperate to get SOMETHING nice out of this trip and decided to rush to the buffet again to get a piece of cake. We were greeted with no plates and a very little choice (rest was eaten out)...After I asked a waiter if there are any dessert plates he kindly brought a stack of them and I couldn't help but check on the plates again.. Unsurprisingly they weren't clean. But much to my total disgustment one of them still had a chocolate sauce on it.Well. In under an hour we were out of the place. Paid the FULL price. Needles to say we weren't asked if we enjoyed our meal. And yes, it would be a lot to ask for considering the experience we had.

We have used the Village hotel on several occasions and have eaten in the Verve during most of our stays. Although the food is usually excellent it always seems to be let down by something. Poor service usually. This time we had the set menu, £29 for 2 x 3 course meals. It had a good choice of all courses. Decent size serving and presented very well. Pleasant staff. But, once again something let it down. The salad that came out with my wife's salmon looks like it was about a week old. Mentioned it several times but only got a half hearted 'sorry'. My recommendation is that if you stay at the Village eat out.

Waited too long and food was poor, staff unorganised

we use the village gym facilities and have eaten in the bar a few times and decided to give the verve a try - bit disappointing to be honest, the interior is quite smart and trendy and the presentation and selection of food is not bad, but the service and actual quality of the food was a bit disappointing, we've been back since to give it another try but probably won't bother going again - i assume it is more appropriate for the busy business trade at the hotel...

We approached our evening at 'The Verve' with a positive frame of mind; Last time we dined at ‘The Verve’ we had been blown away. Our meals had actually surpassed the quality of the meals we’d had the night prior at San Carlo’s in the city and the service was top notch. There were various menu offers – if I recall correctly we had a 3 course meal and a bottle of wine for £59.99 and paid a nominal supplement to upgrade one of the mains to the fillet steak.Sadly no two experiences are the same and this absolutely applied in this case – unfortunately for the worse.We were left waiting for a member of staff at the restaurant for the first few minutes. When we were finally acknowledged, it was a very clinical conversation – there was no warm reception, it was a simple case of we have no tables available (despite there clearly being an abundance of tables available) and we were told (not asked) to go to the bar across the lobby for 5-10 minutes. We obliged.When we returned to the restaurant fifteen minutes later, we were led by the assistant manager (Matthew off the top of my head) to what I can only describe as ‘the naughty corner’. We were sat out of the way, the table rocked back and forth (fortunately the wife cured the table rock by wedging napkins under the base). We were presented with our ‘exclusive menu’ as part of our free 3 course meal deal for booking the hotel - the tragedy is that this is a much condensed version of the original, which is also a condensed version of last year’s menu. No mention of there being a massive deviation from the original menu was made when we were sold the accommodation with the added perk of a free meal. Obviously we were not expecting chateaubriand as our free meal, but what we were offered in terms of choice was not in any way made clear to us at the point of booking.We spoke again with the assistant manager on duty that night, we asked if we could pay to upgrade. We were told that ultimately the free meal voucher entitled us to a £14.50 credit each. Unfortunately that does not equate to the price of a three course meal if ordering from the ACTUAL menu. Nonetheless we accepted the credit as opposed to the very limited three courses. Ordered a bottle of red wine which came in just shy of £17.00. Was angered when the assistant manager literally walked past and dumped an open wine bottle on our table. The wine was not opened in front of us, we were not invited to taste, nor was a glass poured for us, despite having waited ten minutes with empty glasses for it to materialise. Ultimately the bottle is a cheap bottle of wine, I don’t mind paying £17.00 for that, but the way it was served to us was frankly disgusting.Starters were good, one main course was OK – the burger I ordered was like coal, it had been very overcooked.We decided to avoid the desert menu as we had put up with more than our share and just wanted to forget our experience and get to bed. When the assistant manager came to take away our plates, I asked for the bill.We then sat waiting patiently for 30 minutes for the bill to arrive. I even contemplated writing a note on the napkin saying ‘got sick and tired of waiting’ and leaving the restaurant. Eventually we caught the assistant manager’s eye again and he very aloofly asked ‘just the bill was it’?When a young girl delivered our bill, I noticed that we hadn’t been discounted the £29.00 - I asked her if she wouldn’t mind grabbing the manager for me – our waiter (who it transpired was the assistant manager) came over. He sat down I had a chat with him about the service, which was very embarrassing for all parties as I am sure manager’s are used to receiving complaints about their subordinates, not themselves.He accepted that he was at fault for the shabby service we received, apologised and as a gesture of goodwill made our wine complimentary. I was content with this.Somehow following this, a £9.10 charge was mysteriously added to our room for wine we consumed here - very disappointing.

We had the set menu, £29 for 2 x 3 course meals. Good choice of all courses. Decent size serving and presented very well. Pleasant staff.

If you read my review of the hotel itself (restaurant is part of Village Hotel) the restaurant is about the only good thing of the hotel. The chef knows how to prepare what is on the menu. I was never ever disappointed. The cooking is always top on. Serving staff could be a little bit friendlier. Most of them are students, not really trained. But what the heck, food is great

We've dined in The Verve restaurant a number of times having stayed at The Village Hotel twice within the last 2 months.On our previous visit, the kitchen did have a few problems getting meals out in a timely fashion. This was dealt with most effectively by the restaurant manager and this resulted in us returning again on another trip.The restaurant can be very busy at peak times and booking is definately recommended. The menu choice is fine for the price range and its a good idea to take advantage of some of the special offers available.On our most recent visit i can honestly say that the food and the service was perfect.My partner and i travel a lot and eat in many restaurants and i cannot compliment the management team enough at The Verve.Many thanks and a special mention to the restaurant manager, Marie, for her excellent attention to detail and first class customer service skills.We look forward to dining with you again shortly.