Venus Cafe in Cornwall, Isles of Scilly

Just stopped off for a cold drink on our walk and was charged £2.50 for a can of Diet Coke!!!!’ Scandalous! Shocking! I drink this all the time and have never been charged this much anywhere!

After a couple of hours in the sea we decided to treat ourselves to a portion of chips each. Not taking cash, the Mrs paid by card. Had I seen the price I'd have told them to not bother! £3.30 for a small portion of chips. They tasted OK, but £3.30! So, instead of this cafe charging a reasonable price ensure repeat custom, what it's done is alienate itself from us by over inflating their prices (probably to recoup from lockdown) and we'll never buy from them again. Shame, because Watergate is one of our regular beaches. The lady who took our order was polite and friendly, the cook was not.

a girl with braces tallish disrespected me and my friends saying that we looked like we were from a caravan club was appalled by this service and would like to take this further.

Ideally situated right beside the beach and although always busy the staff and sevice were excellent.Great offer on a meal deal too

Staff recommended the falaffel wrap which was good, but nothing special. Quick and friendly service. Was quite expensive for a pre made wrap but understandable given the location.

Paid over £18 for 2 burgers and a hotdog and feel truely ripped-off. The burgers are very poor and tasted awful. Please don’t waste your money on food from this place. I still feel sick after eating the burger and that was 3 hours ago!

You think I’m joking ? On New Year’s Day for a walk on the beach We were served 2 cold, hot dogs. One sausage was not very well cooked, and was left uneaten and also a ration of cheesy chips the chips were served lukewarm which meant that the cheese was in clumps of un melted gratings.Coffee did taste like coffee! 4 out of 5 for that!To serve food like that shows the total lack of respect and consideration for the clients, who pay a decent amount for what should be properly cooked and hot

Girl at the till looked at my family like we where aliens or zombies.. the service was absolutely horrid. Avoid.

We have been here before when on holiday and enjoyed their breakfast, they always opened a little late but didn’t mind as the food was nice. This morning they opened 20 minutes late, with no menu out to see what food they still did. The woman was there the whole time setting up but said nothing at all to the waiting customers. Once open (20 minutes late) the woman stood there and said nothing, and then we find out they no longer do the breakfast anymore so we left. The woman was so rude. We went to the beach hut next door and it was lovely and very friendly and kind service

Chips were cold so threw them away , pasty was ok but I’ve had better and the service was crap. No smile no thank you no customer service at all will not be going back and will not recommend .

Stopped at their ice cream van on the hill of watergate bay and was disappointed to say the least. The young boy with long blonde hair serving was very unhelpful and not at all friendly. The only time he spoke to us was when he was asking for the money! We could not see the choice of flavours and asked him and he just plainly said “look on the boards.” Not impressed with the customer service at all, how hard is it to chat to a customer to say the ice cream flavours you have; surely he knows! However, the ice cream itself was delicious (chocolate and vanilla) and my mum even commented how the cones were delightful too! Just a shame that the service let it down, we would’ve had ice cream somewhere else but couldn’t think of where else to get one on the beach. Overall, the produce was excellent but perhaps someone else who’s a bit chirpier should be on their own in the van to serve the general public. It makes you feel like a nuisance when he is miserable and doesn’t say much!

Great takeaway at Water gate Bay, really good coffee, their Mel deals are great value and there is no plastic in sight!!

Placed order specifically asking for no tomatoes on burger. Waited 15 mins for food, which was then served with tomatoes despite being very clear during ordering process. Walked to beach and found they'd got the rest of the order wrong giving us two cheese and onion toasties and not tuna cheese toasties as ordered. Toasties tasted awful - horrible burnt fatty taste. Couldn't be bothered joining long queue and waiting again to rectify order. Won't be returning. They need to improve their processes.

Thought the coffee was really average and not even that hot. At £2.60 for a small takeaway cappuccino it was really disappointing.

This wasn't as good as the last time we visited a few years ago. Not much choice and not great tasting

Recently had some lunch here after walking our dogs on the beach (its dog friendly and were allowed in). We personally enjoyed it, the staff were friendly, portion was generous and it came out quick. Would go back again

Went to Watergate Bay during half term and used the "fast food" serving hatch. Ordered a bacon & cheese burger (£7.99) and a hot dog (£4.50). They were both terrible and tasted extremely cheap. Coffee and other drinks were also unbelievably expensive. This is a real shame as the area is great and other than this we love coming here - top tip - make your own sandwiches or, if like most people, you've forgotten how to, go to the nearest Tescos in Newquay and buy some. The chips were actually OK, but were £2.25, this may seem inexpensive, but you only get a tiny portion.

We turned up with our 80 year old nan for a coffee, when we walked in there was loads of visibly free tables however the waitor rushed over and was very very rude telling us to wait outside as there was a massive que, however there was only 2 people outside and he made my nan wait outside in the wind and cold. We did not bother waiting and left straight away. Totally rude service very overpriced do not go here.

I have just bought the vegan burger meal the meal was ruined by a tasteless mushy and watery vegan pate in the burger. I threw most of it away. Very poor avoid at all costs

Venus Cafes do it well - they provide good fast tasty food in a beach location and are always a good choice for families wanting to eat on or nearby to the beach.

We went for breakfast before going out to the sea. We thought the prices seemed a bit high but thought at that price point there must be good service and food. It took a while for us to be served and the guy who did didn’t say anything to us apart from the price and didn’t make eye contact. We waited over 15 minutes for them to make two breakfast which alone wouldn’t be terrible apart from seeing just one woman making it whilst 3/4 teenage boys sat on the counter on there phones not working or helping.during the wait we saw them get frozen vegetarian sausages and microwave them.once we finally got the food it was average. A small portion for the price for sure. In the vegetarian breakfast we found a small price of bacon which is very annoying for a vegetarian

£5.80 for 2 cans of coke and another £10 for 2 bland and boring chicken wraps. Would highly advise against this place unless you're a bloody millionaire who likes crap food!! They're just ripping off family's visiting the seaside and should be ashamed!!

Be prepared to queue for a long time in holiday season. Simply not enough people serving behind the counter Sorry but rating from me is bring your own unless you enjoy queuing

We have used this cafe (if you can call it that) a few times as there are few other options. The food is ok but nothing that amazing, expensive because they know you don't have many other options. Most of the time there is a queue down to the beach. Take a picnic or book a table at Fifteen.

I have to agree with other reviewers on this one. The prices are high as they have no competition. £2 for a can of Coke/Sprite etc! Crazy price. A can of still water came in at £1.70. I can understand a slight increase on usual prices but this is taking it a bit too far.

El equivalente de la vieja gruñona mr minoristas trabaja aquí. Absolutamente desdeñoso y extraño a los clientes mientras pedir helado. Tipo de actitud que sugiere que él es haciendo un favor usted y tomar su dinero. No vamos a volver. Albahaca defectuosa de vendedores de helados sin factor cómico. Eeesh!

No suelo hacer comentarios, pero me sentí después de usar el café no tenía otra opción que advierten otros compramos dos raciones de patatas fritas precio de £2. 25 cada uno era tan pequeño que aproximadamente la mitad de el tamaño de una porción de comida feliz. Somos gente local y sentir este lugar es estafaba a nadie.

Can't believe they charge £2 for a can of coke, also food prices are extortionate. Still in shock of paying £2 for a CAN of coke

Visitamos el 31 / 12 sin posibilidad de un Feliz Año Nuevo aquí solo una actitud hosca de un hombre miserable. No volveré aquí de nuevo y también ya no visitar otras ramas tales como East Portlemouth. La actitud era tan mala que ahora estoy un fallo a este negocio no sólo apáticos. Bravo

No mucho la competencia por el café venus en la playa ya que es el único. Gran variedad de comida caliente y helados, etc. y hacen un buen café, así que en general satisface nuestras necesidades. Ser el único lugar que me sorprendió que no tienen cola.

Largas colas, mala calidad de la comida.

Mi marido y yo intentamos comprar un par de copas aquí, cuando llegamos al kiosco de la primera cosa que notamos fue horrible olor a fritanga. Luego le pregunté a la chica en el kiosco que se dijeron un par de copas 'tendrás que cuello ellos rápido estoy cerrando en un minuto". Fue media hora después de las 3 de la tarde! La ubicación es hermosa y bastante lleno de gente en la playa, una pena que el personal era grosero y que el café no podía abrir más de un par de horas en el día.

Café imbebible; no hay excusa en este día de café barista estilo especialmente en £2,60 por taza. Mi esposa dice té estaba bien, como era de hamburguesa y caliente perro aunque este fue de mis hijos veredicto no comí allí (el café era suficiente). Lo más sorprendente no era potable permitamos para refresco de los niños, pero los párpados tienen un agujero para un centro de paja. Aparentemente la paja no son biodegradables, pero sirven las bebidas en tazas que parecen ser ni reciclables o biodegradables. El personal era agradable, pero parecía claro cómo manejar una queja sobre un producto de mala calidad que habían producido. No es un reembolso, ni pedido. Mejor formación con atención a los detalles y la satisfacción del cliente sería beneficioso para todos. No volvería a ir de nuevo, pero en la justicia que probablemente los cogimos en un mal día. Pero este es un negocio, y usted no tendrá una segunda oportunidad para dar una primera impresión.

This café could be a goldmine - however, I feel it is not run to it's full potential and this is down to staff training. Slow service meant queueing for 30 mins sometimes for lunch orders etc If you are going to charge £2 for a can of coke, then at least provide the level of service to justify it. The quality of the food is good - the sandwiches and pasties etc, but if you could get someone to shake up the service, then this place could be getting 5* reviews all the time When on the beach and if it's sunny - you want to get your order in, get your food and get back to the beach, not queue for 30 mins at a time I really hope that this place turns itself around as it's a prime location with a very captive audience

Pastys ok. Burgers horrid! Kids meal without cuddly toy as advertised. Asked for a straw but dont have them. Poor staff response to being told burgers are awful quality. Over priced rubbish food and poor customer skills.

Great for everyone on any diet for meat heads, vegetarians and vegan. All catered for here. (even the ice cream but if you're vegan you have t ask for it) x

Taking advantage of a captive audience with an overpriced repackaged ham sandwich and a burger. Served quick and efficiently.

Whilst walking my dogs I decided to stop at Venus on the beach front at Watergate bay. First impressions are that things are a little pricey, however Watergate bay is out of town and the hotel by the beach is a 5 star hotel, so you will always expect to pay more for a stunning location. I found the member of staff who served me very polite and knowledgeable on the menu they served. This is not a restaurant but a strictly take away service but all the food is sourced from the South West with a strong eco friendly vibe. The outstanding thing on their menu for me was the minted Lamb pasty, I've lived in Newquay for the last 9 years and have had my fair share of great (and not so great pasty's) but this is now my favourite, lovely chunks of lamb with a spicy Moroccan flavour. Would I eat here again, yes. My only concern is that the prices, even for great food are a touch on the high side, however they do have a captive audience with their location.

When ordering some food & drink from this establishment on the weekend it was made very clear that the member of staff did not want to be there and his attitude certainly showed this, we did not receive a hello or even a smile. After being given our food and walking down the steps to sit down, we realised that the cheesy chips we had ordered were stone cold. We took them back and politely informed the same member of staff that had served us before. He did not say a word, took the chips out of my hand and disappeared round the back. When he returned he then served the next customer without even informing me of what he was going to do. I did not receive an apology or anything and when I enquired wether he was cooking some more, I received an abrupt 'there in the fryer.' A lovely family afternoon was ruined by poor customer service, and rudeness.

This is a take-away restaurant. The menu is displayed on boards around the counter service. There are two cashiers serving and taking orders. I ordered a hot dog (described as local Cornish sausage in a bun, with fries). The male employee who served me was ok, but he misunderstood what I was ordering and only gave me the hot dog, omitting to include fries. The price advertised was £4.99. I asked for a tea as well, so the whole order should have been £6.50. I have gave him £10, He gave me £5.10 back so I questioned had he got order right. No he had'nt. He got the fries and then couldn't seem to work out how much to give me back. I told him what the price would be £6.50 and he needed to give me back £3.50. He couldn't work this out. Along comes a stroppy female employee, who I deduced was supervisor. Rude, arrogant and lacking any kind of customer skills. Told me I'd ordered a child's menu! As I said, that's irrelevant, the price is still £6.50 for two items ordered. She the just barged the poor male employee aside and did the order herself throwing some fries into a box & handing them and £5 back at me, failing to understand all round what the real cost and issue was. If I was owner of this restaurant I'd be concerned at the supervisors attitude and lack of customer service, but also the profit margins of her getting it so wrong. I had free fries and a tea because of her ignorance!

Made the mistake of not bringing our own food and drink for a day at Watergate Bay. Firstly queued for about 20 mins for drinks to be told when I reached the front that they were out of milk - half term in the only beachside take away!! Tried again at lunchtime. Service was again painfully slow and disorganised, food lacklustre and very pricey. This place could be a goldmine with decent management. Won't be returning

Re Venus Tolcarne Beach Cafe NewquayThis could be a fantastic business (great location etc)... but it looks unwelcoming and a bit grubby, the staff are miserable and it always smells of chips frying (frozen ones at that).If you visit the company website, you read what a wonderful, idealistic concept they are striving to achieve. Do their management ever visit this outlet?

Two Bacon, Two Sausage, Two eggs, two hash browns, mushrooms, beans and toast. Whats not to like about this belly buster?The cafe is attached to the Watergate Bay camping park. The park is large, open with great facilities and everything is very clean and well presented, as is the cafe.I had been looking forward to this breakfast for some time. The service was a little slow. And I'm not talking about the wait for the food either which took an acceptable amount of time. When it arrived I was appalled by the presentation and quality of the food. The sausage was of the plastic variety more commonly seen in lay by diners. The food was dumped on the plate with a big splodge of beans in the centre of the plate. the toast was underneath this and consequently was just a round of soggy mush. The mushrooms were fine. The hash browns were singed. The whole thing needed at the very least a bigger plate and the toast served seperately. Whoever is running this cafe needs some educating. Perhaps I expect too much but this was the worst breakfast I have had this year by some distance. It smacked of minimum cost to the cafe with maximum profit. It was not good enough. For a couple of quid more I could have enjoyed a gourmet breakfast down the hill at watergate bay looking out over the ocean. Such a pity.

We queued quite a while which was expected as the beach was fantastic and you couldn't be blamed for wanting to take away rather than shut yourselves away in what were all great restaurants. But the service was very poor and the staff miserable. People complained about the food and bought it back. We felt that the staff on that day were probably temporary as only May but still they could have smiled. The queues prove it is well needed at that location but they just struggled with the volume of people. Would be interested to see how they handle the summer season! Will try again though.

Having eaten at another Venus cafe in the past we decided to try this one at Watergate Bay beach. We had not prepared for lunch. It was a Wednesday (term time) morning, but it was sunny and the beach was relatively busy. There was a small queue at midday, but this did increase.Service was prompt, the female member of staff was effective, and the food was quick. The menu for a takeaway cafe was quite varied. We only had burgers, one chicken filet the other a veggie tofu option, they were served quickly, hot, well packaged and delicious. Also hot drinks which were great.Thankyou. We look forward to visiting again!!!!!!

This was great food and fab service I loved every meal I had there couldn't fault anything except it was so full there was no tables left!

First off don't get this place confused with the restaurant that is based on Tolcarne as they are different. I was down on the beach recently when I needed to buy something to eat. As with most cafes on a beach they have the lottery and a captive audience. If they didn't then this place would be out of business in a matter of weeks. An expensive menu with terrible food, the organic term flung around only counts for a small fraction of the menu. The rest is complete rubbish. I paid over £2 for what was essentially a quarter of a normal portion of chip shop chips and these were soggy, skinny french fries, they were also meant to be the 'large' portion. The rest of the food I saw on offer looks awful as well. I won't be eating or drinking a thing here again.

Based on the Tolcarne beach, a great place to stop for a breakfast al fresco or a coffee on the beach. All freshly cooked, all local produce, this little place is a handy pit stop for lunch too. great value for money!

I do not normally write negative reports, but I have made an exception this time. I spent a lovely day on the beach with friends and family recently and bought lunch at Venus Cafe. Having queued for more than 25 minutes to get served, the food was inedible - the pasty had over cooked dried out pastry and the insides were a congealed mush. Nothing like a cornish pasty should be in cornwall. It made a Ginsters pasty from a garage seem like luxury food. My two daughters both had the organic burgers, which whislt they looked good, tasted awful and both refused to eat more than a couple of mouthfuls. The burger was very dry and had a terrible aftertaste.The worst bit about this was the cost. 2 burgers & chips, 2 pasties and 4 cans of drink were just short of £30. Terrible value for a take away from a beach cafe!