Velvet PUFFS in Camden

Turquoise had just opened. They've done a fabulous job in redecorating the old Cafe Rouge. Brightly coloured, it's warm and welcoming and the food is very good. I've only eaten there once with a friend, but we both really enjoyed our lunches. I had garlic prawns; she had lamb chops and both were delicious. In the centre of Highgate Village, it's a lovely place to pop in for coffee, which I have also done.

Mi mujer, mi hija, dos niños pequeños y llamé para el almuerzo. Convenientemente ubicado en el corazón de St Pancras, que era una gran ventaja. El personal es amable y limpio entorno brillante. Menú un poco limitado pero la calidad de la comida estaba bien. Francamente, era lo que esperábamos, nada más y nada menos por ende un marcado promedio.

Got in, wouldn’t get served for about 15 minutes. Finally got their attention and got a super rude response. Asked for gluten free bread, first lady said they had it. Then she left and a guy came over. He said they didn’t have any so I replied ‘ok never mind’. Left to find something else to eat as my mum was eating here already. Got back and had a plate put down in front of me. Same meal as my mum just without bread, which i did NOT ask for. Very confused and customer service was disgustingly awful. Very strange looks from the waiters and rude personalities

tuna melt: not melted.went to counter, asked if i could start again, get an unheated fresh tuna melt from the shelf.no, i could not i was told. reheated tuna melt was hard on one side cold on the other. described my experience to a staff member as i left, they appeared disinterested and said it might be a problem with the toaster.wow.

I have been buying from Paul all my life, and if I could give this Hampstead branch a minus 1 star I would. The staff are incredibly rude and disrespectful. I spoke to a woman regarding spoiled strawberries on 2 tarts I ordered on Deliveroo, and she cut the call while I was speaking. I did not spend long on the call with her after receiving the order. The fact that I was sent spoiled stagers is incredibly disappointing since I called the branch before they started to prepare my order, ask politely for decent strawberry tarts. Deliveroo will not issue a refund, and I should not have to contact Deliveroo, as this branch should not be sending me spoiled items in the first place. I would not have written this review, however this is the third time this branch has sent me spoiled food through Deliveroo. Be aware that if you order from this branch online, they will send you items they wouldn’t sell in-store because no one would buy them due to their poor condition. Save your money and avoid this branch. Rather than apologising for the inconvenience of having to commute to the store for compensation, Isabella was argumentative and extremely rude asking me to leave for no reason. I was very polite and civil when speaking and I can not say the same for her. Avoid, avoid, avoid!