Velentino Gelato in Worcester - Phone Number, Reservations, Reviews

So, we're gonna start off, I ordered online to get 15% off and went to collect around, 9pm, they close at 10pm. It took them over 20 minutes to accept the order, I was very close to cancelling and regret not. We ordered as a breakdown: --------------------------------- Strawberry Ripple 2 Scoops of Strawberry and Raspberry Gelato, Soft Vanilla, White and Strawberry Sauce, Strawberry Slices Pingu Beauno Waffles Beauno Gelato, Hazelnut Sauce, White Shavings, White Beauno Chocolate Oreo Shake ----------------------------- Now keep all this in mind as I write out this review. Let's start with what we're greeted by, an ice cream counter, uncleaned, dirty, with melting ice cream inside it, a waffle machine the looked like it hasn't been cleaned in 2 days and receipts/tickets everywhere. The lady at the front desk was on the phone for atleast 10 minutes, no gloves on, swirling her fingers in the ingredient cups, told us to wait, we waited, after waiting she hung up the phone, rushed the order, not washing her hands once. Now onto the order, the milkshake was already there and it was there for a while, I'll get to that later, the first item "Strawberry Ripple" I got one scoop, of raspberry only gelato, topped with only whipped cream and a lot of it, now, this is a trend, the whipped cream was warm and smelt off, almost like it was sat in the sun for a while. The "Pingu Beauno Waffles" now, the name states, waffles, hense, more than one, no, you get one small waffle, undercooked and the ladies fingers all up in the waffle after touching every ingredient with her hands and phone, no gloves, so, undercooked waffle, 90% white sauce, and a piece of kinder bueno. The "Oreo Milkshake" warm, gone off cream, which was £1 extra. Please note, these 3 items in total cost me £19.49, with 15% off for an online order. Now onto the tasting: Strawberry Ripple: The ONE scoop I got, was not that cold, tasted like syrup, however, destroyed by the almost possibly week old milk taste from the whipped cream... inedible. Pingu Beauno Waffles: (Waffle) Undercooked, soggy, touched with dirty hands, covered in sauce and followed with the gone of cream... inedible. Oreo Shake: Chocolate milk, warmed, topped with the same whipped cream... again, inedible. Now, how did I want to go about this? Well, you call them, line busy, okay, let's call them again, line busy, alright, wait a bit longer, call again, like busy, wait longer, call again, no answer, you see the pattern here. Cannot go to the shop, they have no care of speaking, then, followed by the shop being closed. You're best bet, is to stay away in my opinion, maybe a new staff hire who had next to no training on hygiene and care for the food. I hope this review is detailed enough to know what to expect, from this "4.7 star" reviewed place, which has 3 star average everywhere else And if the owners see this, please, change something, or contact me, you know my order, placed on Tuesday 25th of June around 9:10pm I'll be happy to discuss a refund or resolution before I am resorted to a charge back. Thanks for reading my review