Vapiano Paddington in City of London, Westminster

Absolutely loved this place. Staff so so friendly and can’t do enough for you! Service is so quick and food is delicious. I went here on my first night in London and actually loved it so much I went back again on my last night again!

I had a Lasagne and Pana Cotta. Both very good. Good service, nice people. Easygoing. Will come again :) And I came again, in April 2025 :) Very good food. And you can be so proud of having Mario in your team. He is so warmhearted and makes your restaurant a very special place. He is doing a great job!

Best Italian food in London, from a New Jersyian American with high standards.

Our server really went the extra mile to make us feel welcome and take care of. Food was really delicious

Tourist shop, quick service. Food is average at best.

Top experience, great food, fantastic staff. HIGHLY RECOMMENDED

The atmosphere is great, the food is wonderful, but the highlight is the service that exceeds all expectations. It's totally worth it!

I would recommend this four cheese pizza if you’re up for the formaggio graft 🧀 staff were v nice and we got free limoncello so safe to say it’s an Italian to the roots

paddington’s loves a touristy italian place.. and i just keep going to them ..vegan cheese option for pizza would have been greatly appreciated .. however!!! nice sitting outside w heat lamps and wine AND staff were great and fun and free limoncello yayy :))

Delicious eggplant parmigiana and margherita pizza. And don't leave without having the tiramisu!

Very rude and unprofessional doorman.

Great experience. Great food and great customer service

Old woman, what are you saying?

I cannot recommend enough. My son has coeliac disease and the staff were very accommodating to his needs. Food was delicious, and staff were so friendly. Special shout out to Sylvia who was amazing. Would highly recommend!

Lovely restaurant with great staff and delicious food. Very enjoyable experience and I highly recommend

Had an excellent late afternoon meal with a lovely house white wine. Service was fantastic and food was cooked fresh and looked amazing. The atmosphere was inviting, the furniture was comfy, the waitress was tentative to our requests and overall made the experience very enjoyable. Would reccomend for anyone wanting a traditional Italian restaurant meal. Ps the tiramisu was homemade and was very good - a must have to finish the meal off.

Just had dinner here and the food was tasty, however the real delight was the staff! Lots of energy and very hospitable.

Quite expensive, check your bills; my wife didn't, and I think there was a mistake that caused us to pay more. Friendly staff, good food, and a good atmosphere, even if the music was a little loud.

Best calzone I've ever had! Tirimasu gorgeous!

Amazing Food, Amazing Service, Amazing time. The best Italian I’ve had in my time in London. The gluten free options were also plentiful and delicious.

Estaba atrapado en Paddington esperando un tren así que decidí cenar aquí, después de ver grandes críticas en Google. El personal era muy amable. Comida sabia - imagina un italiano de comida rápida como McDonald’s. No es italiano en absoluto. Pedí bolas de masa que estaban un poco frías y tenían un sabor duro y rancio. ¿Por qué el queso extra encima? Enfermó el disco. Mi pasta de setas estaba bien, demasiado queso encima de nuevo y tenía muy poco sabor. No el mejor.

Do not hesitate to come here. Mario was the main reason I stopped, with his antics and energy at the street drawing me in. He was quick to find me a table, and the waitress was so attentive and on top of the service, that I was genuinely surprised. An older couple next to me, who were also from the US, couldn't help but comment on the excellent service and great vibes in the place. The food was spectacular, simple, and fresh. I visited twice in one day without realizing it, sitting for breakfast in the morning (which held me over all day) and then again in the evening. I will likely return here once more just to experience this 10/10 service before returning home.

Just had an amazing Eggs benedict for breakfast with a lovely cappucino. Really friendly staff and it wasn't too busy at 11am on the Tueaday after Bank Hol Monday.

Really nice place. Highly recommend!

We came for food and something different. While on a walking tour of area Mario was out front as always to beg and persuade you to come in. So we made a note to come for supper 🍽 later. And we were not disappointed. Yes you can get fish & chips 🍟 Go for the Italian food and excellent service. Be very hungry or think leftovers. Lots of energy and attention from wait staff. They will even take photographs 📸 of you in kitchen or behind bar. See our photos.

It is a good breakfast alternative to the breakfast buffets offered in hotels. Very tasty and good service.

Fast and precise service. The staff was super welcoming especially Alessandro who served us. The pizza was a real Italian pizza. Highly recommended

Tourist trap. The cuisine is not homemade and it shows…. It's not bad but it's basic compared to the price and portion size. I don't recommend.

Great food, but the staff's stress takes the edge off the experience. If you say wait a bit, you have to listen to it, that's why the order was wrong

Okay food, nice but very stressful staff who won't let you look at the menu in peace and quiet or barely finish eating until they clear the table and bring the dessert menu. Also a little messy when they served the wrong dessert etc.

Perfecto! ❤️ Thanks to Silvia! 🙏🏽

Just next to our Airbnb so very handy and how to say no to the guy on the door who spends the day trying to get customers in! A typically frenetic family run Italian restaurant, wonderful service, lots of chatter between customers and staff, plates of food going back and forth all night. I had the Bolognese with J having linguine with prawns, we shared bruschetta and burata. Great food of course but slightly limited main courses but whatever works for them. I loved the vibe and atmosphere so worth checking out in an area with loads of restaurants.

Disfruté de mi ensalada Grain Goddess y el servicio fue bueno, aunque usted hace el pedido y pre-pago mediante el escaneo de código QR. Limpio, elegante, moderno y espacioso. Buena ubicación, justo al lado de la estación de Paddington.

I ate here with 24 classmates on a school trip. Most of us had pizzas and it was good besides the fact that the pizza dough was undercooked and looked like cheese. The service when we first came was good, but not even 5 seconds after we were done eating they tried throwing us out so that they could host other groups waiting in line. We had a reservetion from 19:00-20:15 but got kicked out 40 min early. Prices was very high, espescialy for the pizzas. DO NOT RECOMMEND FOR LARGE GROUPS, espescialy not in rush hours!

being from a small Italian town in south jersey I can tell you if you're ever in England please stop by and see these fine folk's the food is amazing the service is prompt and the atmosphere is authentic all the way to the little old man at the door I'll call him Mario oh the price is reasonable

Would not recommend this place at all. We had made a reservation in advance, but when we arrived at the booked time, we were told to wait outside for 45 minutes. The person at the door was very rude and arrogant, and did not offer any explanations about our booking, just pointed us outside. We went to the other Italian place on the other side of the street (Bizzarro) and were warmly welcomed there. Will not be returning to Altonapoli ever again.

We heard about this restaurant from Mr.Mario.. he’s very lovable person with funny personality The food was one of the best italian restaurants I’ve been ❤️❤️

The staff is a great and the food is tasty.

The worst restaurant experience I have ever had. They clearly do not how to handle a restaurant properly. I really thought I was in an episode of Gordon Ramsey’s kitchen nightmares. Extremely bad service, very rude staff rushing us to eat and taking our plates away before we had finished eating off them. One staff member was shouting and whistling at customers coming in to sit down as quick as possible and the other customers told us they were “ too scared to sit down”. All the staff rushed us to finish our food eventhough we had a booking. And only gave us 1 hour 30 mins to sit down, order, eat, pay the bill and leave. Then we were told we had to leave earlier and we in fact were only allowed 1 hour to spend in the restaurant. As an Italian myself, the food was very mediocre, presentation was poor. My carbonara looked like slop on a plate and all the food did not even come out all together. Very poor organisation and no structure or clear communication between staff members. Every time one of them walked past, my chair would constantly get kicked because there was no room to move. Even Gordon Ramsey could not fix this absolute circus show of a “restaurant”.

Nuestro grupo de cuatro decidió cenar aquí, ya que el menú parecía atractivo y era útil para donde nos alojamos. Decir que la experiencia fue decepcionante es una exageración. Uno de nosotros comió un Caesar de pollo que prácticamente no venía con pollo. Mi acompañante se quejó de esto y le trajeron un tazón separado con una cantidad mínima de pollo. Pedimos una segunda botella de vino, pidiendo lo mismo que la primera botella. Nos quedamos con una botella diferente sin explicación / disculpa. Mientras el camarero se alejaba, le recordamos que pedimos el mismo vino que antes y solo entonces nos dijeron que se habían quedado sin el original. La noche siguiente fuimos a Bella Italia, que fue una experiencia mucho mejor a aproximadamente el mismo precio

Friends night out - modern interior , friendly staff, quick service , highly recommend. Close to station. Greetings from table 2:) Only minus - none of us have network to order online but there was always someone around. It was lovely night out. Thank you

Tourists, flee! The food is good but the bill will be high. We are lured by an Italian with a Tyrolean hat in the street… we enter. We are constantly asked to have something else during the meal. We ask for a carafe of water for which we will be charged 9 euros. We are offered bread which we gladly accept: we will be charged the same amount. And finally, mistake on the note….. to their advantage of course!

Veni Vidi Edi! Altonapoli has the friendliest staff and amazing food! you will love their authentic oven-fired pizza, but save room for their amazing dessert menu... the tiramisu is light, airy, and dreamy. you will love it 🩷

Delicious and fresh food with amazing and quick service. Staff are so friendly and we were gifted some ice cream and limoncello 😁

What an amazing experience!!! Everything just perfect!!!Best food, place, limoncello and all people were just so lovely!! Mario is an especial character at the restaurant!!! He brought us to the restaurant with his amazing energy! Fayz is the owner and he took perfect care of us!! Everything was perfect!

Had an amazing breakfast this morning. The staff was very hospitable and food was amazing.

Super friendly staff and amazing service. The food was absolutely gorgeous and all topped off by a complimentary Limoncello. Couldn't finish all my food, so they even gave me a box to take leftovers home. Highly recommend, can't wait to go back tonight.

Italian restaurant with very good food.

We had both dinner and breakfast here and the food is AMAZING. It's actually the best Italian meal I've ever had! The staff is friendly and very efficient. Look for Mario outside, inviting you in for dinner. Silvia was our server for breakfast and she made us feel so welcome and wanted to make sure we were pleased with everything. I simply cannot say enough good things! If you're in the Paddington area of London, don't miss this restaurant!

Amazing food, amazing atmosphere, the head chef ended up being our server and he was super amazing, great recommendations. We had the lasagna and truffle ravioli. The garlic bread is a must!

The pizza was good, but unfortunately the price listed online doesn't match the price in the restaurant. The Pizza Capricciosa is listed online at GBP 9.95 and costs around GBP 17 in the restaurant. We paid £85 for 2 pizzas and 4 beers which is outrageous. Little ambience for a lot of money.

Personalized service, very good pizza, delicious desserts, sensational staff.

I don't recommend this place, the owner is so disrespectful he treats the staff like a slaves the quality of food is low he use the most cheapest cheese he even use the napkin more than once if the first customer dosen't make it dirty it's the worst place you can visit in London

Great food, service and staff were very friendly. Thank you.

We've dined at this restaurant for three consecutive eves and the food has always been good. Service is friendly and super quick. The place is a little on the small side but seats were always comfortable. Prices are ok for central London.

Music too loud, pizza cold. Service, quickly dispatched, we had the impression that the tables had to be freed. and more expensive, for what it is! Very disappointed. Expensive beer for a bottle! Be careful on the note, there is already an invoicing for the service and with payment by bank card, the tip is requested again!

The sourdough pizza dough crust has the best texture. We also tried the tiramisu and it too was excellent; very light and airy.

This spot is so aesthetic and pretty! The servers were so kind and welcoming, always sharing a smile. The food was very good, I came for breakfast. Definitely recommend for an easy but nicer breakfast option!

A fuir. Vous passez commande et payez via une application : impersonnel à souhait. Nous avons pris des pâtes faites maison. Elles sont gluantes, collent aux dents. Un sacrilège pour un restaurant italien ! Ce n’est pas bon.

Amazing food, wonderful, welcoming and friendly staff, and great location very close to paddington station. 100% will come back when in London!

A must in in town ! Highly recommended!! Lovely food and service 😋

It was a great place to meet with a friend, good food and drink.

We ate very well and Alessandro was helpful in choosing and very kind.

I ate very well, and Alessandro was very helpful and professional. I will definitely return to them on my next trip.

Food was amazing! The service was quick and food home made. True Italian experience. The taste just melted in your mouth. Can not recommend this place enough. Next time we are back in London we will definitely come here again. Thanks for our great memories.

I needed a slap-up, full monty English breakfast after a gruelling long haul flight into the UK, while waiting for my train from Paddington. I asked the station staff for recommendations and they sent me to Altonapoli. It was super early but they opened up especially for me, and kept me plied with decent coffee till the chef arrived, and then delivered an excellent breakfast, 10/10 exactly what I needed. And were then entirely happy for me to stay until my train was due, and better still it turned out that the most delightful manager Cynthia is a fellow jazz enthusiast and excellent company. All in all it was pretty much the perfect breakfast experience, and definitely worthy of the full 5 stars.

Nice service, lots of choice, recommended

Absolutely amazing food, good gluten free options available, and the hospitality was great.

Probably the best Italian food I've eaten in about 20 years! Food was incredible, and the service was delightful 😊 Definitely book ahead as they get very busy, deservedly so.

Sylvia was so kind, generous, and very helpful! Highly recommend for breakfast and or dinner! Thanks so very much Sylvia you were awesome!!! Bart-Kim

Nice staff, nice restaurant, just quite cramped. We ordered scampi for starter, which was delicious, and pizza for main course. The pizza was good, but very soggy. Otherwise ok.

We were searching Italian cuisine in Paddington and found this restaurant on our last night here. We gave it a shot and we’re glad we did. The staff is friendly, we enjoyed our food and every moment we spent in the restaurant.

Bolognese loaded with salt, olive oil soup at the bottom of the carbonara pasta, and a £4 service charge to finish. Not the best restaurant of our trip.

Silvia was awesome! Great service! Food was very tasty!

While visiting this city, we came across this restaurant. Everything was alright. However, the only thing which stunned me was that we had to pay with the service charge included before having our meals.

Service and food was amazing! Will come back when we are in London again!

Very nice and welcoming place, perfect for couples and families. The staff welcomes you immediately in a friendly manner, good food and fast service. Super recommended!

Very nice and very good service, good food and affordable price.

My family and I came to London for a girl’s trip for the first time, and the service we received was amazing! The food was delicious and I had the best Espresso Martini I have ever had. The staff was super friendly and inviting!

My ado children and I have been delighted by the friendliness, excellent (and real!) Italian food, and good vibes of this restaurant a few steps away from Paddington tube station. Muchissimas gracias to our waiter, Raul ! It has been a pleasure dining here and we will surely be back another time, before leaving London...

Absolutely amazing place! Food was fantastic, we all loved it. Even our 2 year old! All staff was incredibly friendly and took amazing care of us during our dinner! Next time we're in London we're definitely going back!

Very friendly and funny staff, and amazing food! Had a lovely time and would definitely recommend. Raul was our server and he did a great job!

Very good food and service, they treated us great, especially Raúl, and they served us the food quickly even though the restaurant was full. Highly recommended

Perfect place to eat good pastas!

Really very good pizza. Very kind staff! Super recommended

Great food and super friendly staff. The bruschetta and pizza (buffalo) were fantastic, and the penne arrabbiata had the best sauce. Definitely recommend it.

Food is not close to traditional Italian food. It could be cheaper for the portions that offer.

This place was amazing. Silvia was one of the kindest person ever. Really good food, good beer and excellent treatment

Wow what an experience tonight. This place has amazing food and the service is to another level. Pasta carbonara, seafood pasta and the pizza Parma unbelievable. To top off a great Tiramisu and double espresso. Thank you for the a great dinner

Nice service! Delicious pizza and risotto. Recommend 😊

Don't expect to eat "Italian" but at least it comes a little close. The pizza is decent.

Really enjoyable meal, attentive and entertaining staff and management. Will definitely visit again

Altonapoli is one of my usual go-to breakfast spots in Paddington with a delicious mushroom omelette (I’m notoriously known as the mushroom omelette with extra mushrooms guy) and they have authentic Italian coffee which is always great. Top tier service from Sylvia and an all around welcoming atmosphere.

We had a lovely breakfast. Silvia was so nice with us, we recommend this restaurant 100%

Lovely food and Sylvia was amazing hostess thank you. Jem and Matt from Manchester

As an Italian, delicious food, welcoming and friendly staff and a splendid setting, recommended

Tiramisu was amazing! All the food was great

Restaurant italien agréable. Pizzas et pâtes très bonnes. Service rapide... voire trop ! Vous commandez et payez depuis votre téléphone. Du coup, si vous commandez les desserts au début, ils arrivent en même temps que le plat. La glace à le temps d'être fondue ! Comme quoi, rien ne remplace un vrai service, humain et attentif.

We had pizza and lasagna. The cheese on the pizza was falling off in chunks. The lasagna was also disappointing. Additionally, the waiters kept coming to our table almost every 10 minutes, trying to give us the menu, practically urging us to leave. On top of that, they added a mandatory 12.5% service charge to the bill. I don’t recommend this place.

Absolutely lovely place, pizza was delicious and staff were so so nice