Bella Italia Cranbourn Street in City of London, Westminster

Attentive staff. Very very run down and in need of renovation.

Was able to come in without a reservation before an evening show which was nice. Had eaten at a different Bella Italia previously on this trip, and the food was just as tasty. Seating upstairs was nice work a view of Leicester Square. Service was a little slow but we made it in time for our show. Food was quite tasty. Overall very pleased with the meal.

Very pleasant experience! The food was delicious' the service fast and friendly. Will definitely return as soon as possible!

Lovely food and great service! Andy our server was really attentive

Excellent service from Andy our waiter and Lovely food

Best Pizza we ever tasted and service was fantastic. Would visit again next time we are in London.

The food was very good and we really enjoyed it. The waiter Andy was extremely helpful and friendly. We can only recommend the restaurant.

Very nice service (Mr. Andrzej) The food is delicious! ☺️ We will be happy to come back here. WE RECOMMEND ❤️!!!!!!!!!!

Nice, cozy Italian restaurant in the middle of Leicester Square. The food was delicious and the staff super friendly. Food was ready quickly.

Great atmosphere, good communication skills from the staff, very nice waiter; Andy. The food was delicious and served quickly. I can wholeheartedly recommend stopping here and trying the restaurant's menu :)

We arrived without a reservation but were told they could seat us within about half an hour which they did. Sadly that was as good as it got. Once sat down, we had to wait ages for any service, frequently trying, usually without success, to catch a server, whether for drinks food or anything. The food was extremely slow and when our child ordered a large children's pizza he got a small one. He ate it as he was very hungry due to the wait. But a large was charged for. We queried the bill and they argued we'd got what was on the order but eventually reduced the bill. We noticed others there who had theare tickets and were worried they'd not make it such was the time taken to order and be served. Sadly gone downhill badly from a few years ago!

Poor meal, service forgetting that we exist... Not floptropican enough... Null...

Pawel was an amazing waitress! She was attentive and kind. The food was delicious, and the atmosphere was good as we sat outside and had the view of central london!

Very cute little restaurant. Perfect place for my kids to thaw off with pizza and hot chocolate before our movie started at the cinema next door!

Had a lovely meal here before seeing the Mousetrap. We hadn't booked a table but still managed to get one. Service was really quick, and there's an excellent menu with something for everyone, including vegetarians and vegans. I had a veggie calzone, and it was probably the best one I've had. Packed full of veg and really well cooked.

Good service and good gluten free food 👍😀

Andy made us feel very welcome, great food & cute decor. Andy couldn’t do enough for us, making sure we were all happy! Great upseller also!

Delicious food and first-class drinks. Additionally, great Polish service (Paweł) 😁

Both waitresses were fantastic and attentive. Food was quick and delicious

Friendly staff, Niki wats served us

Niki ans pawel was great. Always happy to be back .

Roxie was very helpful and cheerful!

Good portion, delicious food at a fair price.

We had a very tasty dinner with the children in your restaurant. The children were delighted with the children's sets. And we - adults - with the affordable prices and the opportunity to use a voucher for a discount of 15 pounds. We were very politely and quickly served, the food was very tasty!) Thank you and already recommend your restaurants to friends!)

Amazing food, lovely service and atmosphere :)

Very good Italian restaurant! We took pasta and it was excellent 😊 Lots of veggie options and the cocktails are good too!

Very good restaurant 🙂 the two of us took very good pasta on a Tuesday evening. Excellent service ! They were really nice !

Very friendly and delicious food

Lovely food, great service. 😆🌇🤪

Everything was amazing. Thank you

Fui por los 3 cursos por £ 23. 95 y estaba muy contento con mi entrante (setas) y pizza. Lamentablemente el tiramisú, que realmente esperaba con ansias, dado que era un restaurante italiano, era horrible, rozando lo no comestible. Lo que arruinó mi experiencia fue cuando llegó la factura - no eran 23 libras. 95 , ¡Eran 30 libras! El camarero explicó que los 3 platos no eran 23. 95, pero 25 libras. 95 - los menús eran un poco anticuados! Había un cargo por servicio encima que había aumentado el total. Revisé varios Bella Italias después y todos sus anuncios y menús tienen la misma oferta. No pude comprobar lo que realmente estaban cobrando, ya que el de Shaftesbury Square insistió en que estaban llenos y no podía apretarme - a pesar de que había varias mesas vacías cuando pregunté y las mismas mesas estaban vacías 40 minutos después cuando volví. Una experiencia muy decepcionante en general.

food was incredible, lovely staff

What a fantastic evening at Bella i in Cranbourn St.. The food was delicious and the staff were fantastic… they were knowledgable, fun, charming and whilst really busy, they were super attentive . A film premier was taking place outside in Leicester Square so it was buzzing and people were coming in trying to get a table. … the staff could not have been more helpful…a huge thank you to Jolanta, Roni and Pawel..👍

I have been to another branch of this restaurant and they are all very good. Thank you Aga!

I went to the Leicester Square Bella Italia and Andy was so friendly and helpful

Had an amazing time, with amazing food

Lovely food and lovely service from the wonderful Roni

Absolutely disgraceful service from the waitress in charged , so rude.

The service was amazing and the staff were very welcoming.

The food is tasty. We always make an effort to come back when we are on the area because we love this place. Our server Roxy was a delight, the service was amazing.

Was served by Roxy who was very sweet and gave great customer service

Lovely service, very efficient and delicious food. Thank you Roxy for being such a speedy and lovely server! Would definitely come here again for pre-theatre food 😋

Meal was perfect, enjoyed the experience!

We had a lovely meal at Bella Italia Cranbourn Street. Thank you to Andy for the great service.

A lovely early evening meal in Leicester Square. And very attentive waiting staff. A really nice end to my day in London

Visité este restaurante el domingo, 10 / 11 / 24. Todo estaba bien. Nos sentamos en nuestro asiento y nos preguntaron por una bebida, y nuestro pedido, la camarera, estaba ocupado, y había otro miembro del personal, posiblemente a cargo. Pensé en preguntar por mi tarjeta de sabor que me da 2 por 1 comida, se lo mostré a la responsable, y ella dijo abruptamente que esto es Cranbourn, no Irving Street. Luego me alejé rápidamente, volví a revisar mi tarjeta de sabor y encontré a Cranbourn, esperé a que volviera a pasar. Le dije: "Disculpe y ella respondió que sí en un minuto, señor. Nunca me habían hablado así antes de que me pareciera tan grosero. Tuve que irme. Definitivamente no volveré a usar este restaurante de nuevo. O cualquier otra bella italia. También noté que rechazaron a 6 personas a pesar de que arriba estaba vacío. Y el restaurante no estaba lleno.

Great food and service. Food arrived in great time and was delicious

Delicious meal served by friendly staff

Great Bella Italia, small and cosy compared to others so great atmosphere and authentic feel. Staff were friendly and helpful.

A real Italian taste in London... The best Pizza ever after my 30+ visits in UK....PAWEL is an experience by his own...Thank you for the hospitality....

Andy was amazing waiter he was fast and efficient!

Had a lovley experience at Bella Italia in London, staff treated me very well.

Andy was very helpful, he explained to me the menu in detail. Thank you

Friendly warm welcome. Quiet Sunday eve supper. Especially delicious Marlborough Sauvignon Blanc.

Pawel was very welcoming and friendly.

Yummy food. We enjoyed sharing platter and desserts. Lovely service too, from Pawel. Place is not too big and could do with redecoration, but that didn't stop us having a lovely meal

I recently dined at Bella Italian in Leicester Square, and unfortunately, it was one of the worst dining experiences I've had in a long time. The service was incredibly disappointing. The staff were rude and seemed more interested in chatting with each other than attending to customers. It took ages for someone to even acknowledge us, and when they finally did, they acted as if they were doing us a favor. When the food arrived, it was shockingly small for the price we paid. The portions were tiny, and it felt like they were cutting corners everywhere they could. I left the restaurant still hungry, which is not what you'd expect when paying London prices. Overall, I wouldn’t recommend Bella Italian in Leicester Square. With so many great places to eat in the area, you’re better off spending your money somewhere that actually values its customers.

Extremely slow service. Not advised prior to sitting down of things not available on the menu. 2 pizzas and a kids meal. Doughballs took over an hour to arrive. Asked numerous time on an update on food and staff were not interested. Tasty food ruined by lack of care from all staff.they knocked 20% off the bill but still ruined a great day we had had. Would not recommend this branch to eat at.

i’m very happy with my experience

Service was lovely Jolanta was fantastic

Rubbish food order 2 pizzas and I can say that the doll was not even cooked …too much noises and I’ve been ignoring by waitress few times and was even busy….one off the waitress seat down…drinking coffee and talking to the phone and when I was asking if we can order she didn’t look at us….I’ll never come on non off Bella Italia restaurants….if was zero star to give I’ll give …..

Niki privide úš with with a great service!

The atmosphere in general is great and comfortable

Thinking of finding the warmth of an Italian restaurant, we encountered the coldness of waitresses who did not treat us coldly. Food is justice. Everything goes better with a smile.

Delicious pizza! Particularly impressed with their inclusivity of staff and their support of the Mencap charity. Will be returning!

I was there a week ago with friends and I can honestly recommend it. The food was delicious and the service was very nice - especially Pawel, who is a great guy! Thanks to him we felt really welcomed. I will definitely go back there if I have the chance 😊

Terrific food, great service, and a great location

I had a lovely solo meal here and was made to feel very welcome. The staff were really lovely & helpful and the food was great! Thank you

Very good food and so helpful and kind Waiter Pawel

PAWEL YOU ARE THE BEST!!! ❤️🇩🇪🇩🇪🇩🇪

Kamile was really great at serving us and food was over exciting our expectations. Thank you for this expierece!

£14.50 for a pizza that tastes worse than a frozen pizza, the shape of it looks like a baby made it, and the taste . eww.. not even sliced

It’s the worst Italian food I’ve ever tried. The pizza was terrible, dry and hard, not even close to an Italian Pizza. Pasta had literally no taste at all. We waited more than 45 minutes to receive our food, they charged us 8£ for the service anyway.

Lovely visit, Pawel is a great waiter

Great expirience Pawel was super polite

I was attended to by Aga, who has been very kind.

Very tasty food. It was also very nice that there was a whole gluten-free menu. The pasta Pomodoro was very tasty.

Aga and Andy were superb, great service provided by both.

The food was delicious and fast service aga was friendly

Great food and amazing service from Rotano!

Roxana and the team were very friendly. A lovely welcome, nice food, quick service. Thanks!

I was there for dinner the food was great and the service from Roxana was amazing. She was soo polite

I ordered a gluten-free pizza and a hamburger... 43 minutes later, I complained and it arrived, with the dough harder than the ground and overheated... the ice in the Coca-Cola had already melted. Also expensive, they charged me 7 pounds for the service (?) and the joke cost 45 pounds

Great waiter Pawel. The reason to come back to the place.

Great service, great food, the mushroom dish is on a higher level 😍. With a very reasonably priced cocktail on the side!

Staff is super helpful and polite.

We had a lovely meal, really good menu. Food was excellent

Muy mala experiencia, comida de calidad inferior, mal servicio, restaurante de aspecto cansado, comida moscas volando. Había reservado una comida de cumpleaños para mi hija, su entrante de calamares salió frío, volvimos, fue reemplazado, pero para este momento ya había terminado prácticamente mi entrante y aunque los calamares salieron calientes la segunda vez la calidad era muy mala, la masa estaba en polvo y obviamente acababan de salir de un congelador en una freidora o microondas. Mi hija solo tuvo su entrante durante unos minutos cuando el personal dijo que nuestras pizzas estaban listas, ¿queríamos que las sacaran o que se mantuvieran calientes bajo la lámpara de calor? La calidad de las pizzas también eran de calidad inferior, no sabía diferente a cualquier tienda congelada comprada pizza. Fue una comida cara de poco menos de £ 70, definitivamente eill no ir allí de nuevo o recomendar a nadie más.

Lovely tucked away Italian restaurant at Leicester Square, Pawel was an amazing server!

Patel was very welcoming, the food was delicious and catered to a nut allergy well. Thank you!

Inicialmente fuimos a TGI viernes y después de estar sentados, nadie vino a nosotros para tomar nuestro pedido. Después de 25 minutos nos fuimos porque teníamos planes para los que íbamos a llegar tarde. Corrimos a Bella Italia y le comentamos a la camarera cómo no teníamos mucho tiempo (como mucho 40 minutos), y el personal de Bella Italia fue más allá. Tuvimos entrantes y tuberías, y algunos cócteles, todo dentro de 40 minutos. No podemos agradecer lo suficiente al personal por trabajar a nuestras necesidades, si no fuera por ellos no habríamos tenido tiempo de disfrutar de una comida encantadora (aunque ligeramente apresurada).

We ate very well, thanks to Pawel who is helpful, attentive and smiling! We recommend it!

Andy and Pawel were very friendly and the food was excellent.

Andy welcomed us in & Pawel was our server, both were extremely friendly & a pleasure to speak too serving us excellent food & drinks, in fact so good we returned the next evening.

Absolutely incredible food and service

Pizza hard and dry. The waitress made a mistake with the orders. The only plus is the location.

Everything was phenomenal. Probably the best Gluten Free pizza I have ever had. Pawel was our server and he was phenomenal. Would recommend to anyone. Delicious.

Decent prices as for central London. Quick and helpful service from the team. Will be back when in London next. Thank you

Pizza and pastas were very nice. Niki did everything to make my birthday real fun. Moved 2 tables together for us when we turned up without reservation. My tiramisu arrived with a candle on it and was offered a tiramisu martini on the house. We really enjoyed the music on Leicester Square while eating al fresco.

My partner and I could not have been more incensed with rage by the end of our meal. I ordered the Bruschetta as my starter and Carbonara as my main. The bread was served cold and a little stale and with only a few dollops of pesto. It was more of a salad with two overtly large croutons than an actual bruschetta. The chicken in the carbonara was a little dry and the thin drool of sauce sat on the bottom of the plate, none of which could be tasted until you made it through the spaghetti. For this subpar food, we were charged nearly £70 for the privilege, and that included a service charge! So, not only have they charged me a small fortune for school cafeteria quality food, they even had the audacity to pass the buck on to me paying their staff who, in fairness, were the only pleasant aspect of the experience and worked very hard to be as helpful and friendly as possible, which they should be commended for given the shoddy interior decor and miniscule area they have to work in. They are the only reason I gave a two-star rating rather than just one. Even for central London, this was disgraceful. I wish I had gone to M&S and purchased two ready-made carbonara's. They would have tasted better and cost three quarters less.