Based on 2.625 opinions finded in 6 websites
Based on 2.625 opinions finded in 6 websites
Nº 4352 in 7028 in City of London, Westminster
Nº 384 of 567 Italian in City of London, Westminster
Opinions
This was soooo good. Kadir was excellent.
Mark Greenwood . 2024-12-19
MORE AT Google
Quite expensive and not good food at all.
Petr Owre . 2024-12-19
MORE AT Google
Wislan was the best server so kind and attentive
Mari James . 2024-12-18
MORE AT Google
Amazing work dinner , team were very attentive and Wislan was a great server
Lisa Carolan . 2024-12-18
MORE AT Google
Alex was an amazing waiter, made us laugh on multiple occasions and was an amazing host. The food was incredible and beautifully balanced, my fiancé and I had the oysters to start and spaghetti frutti di mare for main.
luke salter . 2024-12-17
MORE AT Google
Beautiful atmosphere and even better service. Andrea in particular, the manager, recommended some excellent dishes and couldn’t have been more welcoming. 5/5 highly recommend.
Ginevra Cunsolo . 2024-12-17
MORE AT Google
Wonderful Italian restaurant which is nicely spaced to enjoy a nice meal in comfort. Food was on point and ambiance was very good.
Robert Ingram . 2024-12-17
MORE AT Google
Food was great but a bit too noisy
Kshitij Deo . 2024-12-17
MORE AT Google
We had a reservation. After a few minutes the waiter approached our table and "told us" to order everything at once. Appetizers and main entree so that everything would come out together. I personally didnt like this since we wanted to enjoy our food hot and no have it there getting cold while eating the appetizers. After much "negotiations" with the waiter and the manager we were served the Appetizers first. We were also told at 7:45pm that some dishes were not available anymore, weird for a restaurant to say that with over 2 hours remaining before closing. We settled for pizza, which was burn and tasteless. Over all experience was disappointing. Would not recommend.
Javer Hernandez . 2024-12-17
MORE AT Google
Great food and service. It was however very loud.
MD . 2024-12-16
MORE AT Google
Atmosphere, service and setting is really lovely, sadly the food simply didn’t match; average, uninspiring and fairly bland at best, and overpriced for what it is. What a shame.
Dan Barber . 2024-12-15
MORE AT Google
Alex was AMAZING! The food, drinks and atmosphere were top notch! Went several times on our two week holiday! Dine here and you will not be disappointed
Holly Arestides . 2024-12-15
MORE AT Google
Our waiter Aleks was so welcoming, had a great birthday meal!!
phoebe tait . 2024-12-15
MORE AT Google
We had set menus, the portions were not that great, I had scallops for starters it was very bland and not tasting fresh, and had steak for main , was ok with the sauce but I still was missing some seasoning, and for desert chocolate cake was good, quite rush flavour.
Robert Covaciu . 2024-12-13
MORE AT Google
Restaurant to avoid absolutely: after having reserved for 4 with a deposit of 40 pounds, we were made to wait more than 1/2 hours at the bar in an unbearable noise atmosphere prohibiting any conversation, before being seated. If it hadn't been for the deposit we would have left. The meal taken borders on scandal given the small quantity and poor quality of the dishes served (pasta, lasagna etc.) especially compared to their high price. A very bad pick!
Gildas GOUARIN . 2024-12-13
MORE AT Google
This is an exceptional Italian restaurant that impresses in every way. The exclusive decor and attention to detail create an elegant yet cozy atmosphere. The pizza and lasagne are absolutely outstanding – full of authentic flavors. We sat outside, and even though it’s December, the heaters kept the space so warm it felt just like being indoors. The service stands out for its professionalism and top-notch care for guests. A perfect place for a special evening!
Bartosz Gaweł . 2024-12-12
MORE AT Google
Delicious food, amazing service & great Christmas vibe. It was a birthday celebration for my boyfriend and his best friend and we couldn’t ask for better place for it- 9ppl. From the start we had very warm welcome from everybody, then lovely manager Andrei took care of us finding the right place and recommended delish cocktail to start. Carbonara is a must! Thank you for accommodating us to another table after our time was up, we loved it so much that we wanted to stay a bit longer, we had a very pleasant night 🎄👌 Thank you
Juzzy . 2024-12-11
MORE AT Google
Lovely food for work Xmas dinner
Kay Iverson . 2024-12-11
MORE AT Google
I had the pleasure of visiting Piccolino with my boyfriend recently, and I must say the experience was outstanding. Mr. Thomas, the barman, truly elevated our evening with his exceptional service and expertly crafted drinks. His attention to detail and friendly demeanor made us feel incredibly welcome and well cared for. Every cocktail was perfectly balanced and bursting with flavor. If you're looking for a place with top-notch service and a talented bartender, Piccolino is the spot. Highly recommend!
Namitha ak . 2024-12-11
MORE AT Google
I have to say that Andrei was the one who made a difference to our visit!! His service was just exceptional and he proposed and advised on the best food to choose from! We loved it
Salam Hamzeh Ghaith . 2024-12-09
MORE AT Google
Don’t come for the food, never ate such tasteless pasta, meat was average at best, and the pizza was just a shame. Sad to have wasted a diner.
Guillaume M. . 2024-12-09
MORE AT Google
Food and service were very good but portions of pasta dishes were ridiculously small.
Etem Dindjer . 2024-12-09
MORE AT Google
Piccolino is an incredible place to come with family and friends. I have been a recurring customer and really enjoyed both the atmosphere and food. The staff is amazing, especially the manager Alesio, who provided us with a culinary experience catered to our taste and preferences. I would definitely recommend.
Stefano Cecatiello . 2024-12-08
MORE AT Google
Good food great service - only issue is that is a very loud restaurant so don’t expect to speak to your dinner companions- but still a nice place. I’m told lunch is very lovely and more quiet so next time will try that
Myrta Barell . 2024-12-08
MORE AT Google
We enjoyed the food and the atmosphere! Andrea was amazing through the whole process! Would come back again!
Ashley H . 2024-12-05
MORE AT Google
Andrea was really helpful and professional to us.
Reza Bader . 2024-12-05
MORE AT Google
My first visit to Piccolino and safe to say it will be my last. We had the Festive menu and I get quality can suffer but I've had school meals cooked with more care. The calamari to start had too much batter and therefore cooking the batter meant that the calamari was like leather. The batter had no seasoning either. The turkey main had been slapped on the plate with little thought on presentation although it tasted OK. Finally, the chocolate fondant was cold - to the extent that the iced cream served with it still hadn't melted 20 mins later when the server collected my plate. It was inedible. We had our table and were told we had to leave it by 9pm which was fine. At 8.30pm we were asked to move outside as the wanted our table. I get this time of year is busy but a restaurant shouldn't compromise on standards. Maybe this is their usual fare, I won't know as I won't be back.
Craig O'Donnell . 2024-12-05
MORE AT Google
We went last night for our annual University Christmas Dinner. Our assigned waiter decided from the start he was NOT happy us being there! Rushed us to get the 3 courses ordered and when the dishes arrived, he handed them to some of us as if he couldn’t be bothered to place them on the table. He proceeded to do the same when we had finished. The Christmas meal was very average and there appeared to be a shortage of vegetables and potatoes. The roast potato’s were over cooked and impossible to eat. On the strenghth of our experience, I cancelled my staff booking and booked elsewhere.
Amar Notta . 2024-12-05
MORE AT Google
Fun vibe! Great service by Andrea the whole way through. Food was delicious!
Denalee Shelledy Cheever . 2024-12-05
MORE AT Google
A very nice place, a warm and welcoming place, with smiling staff who take great care of you. If you like good Italian food, go there... A very beautiful place, a warm and welcoming restaurant, smiling and attentive staff. If you like good, refined Italian cuisine, this is the place...
Olivier Moulon . 2024-12-04
MORE AT Google
Incredible place where the welcome and the food are extraordinary. Thanks to Andrea and the whole team. Don't change anything! Speedwell
Véronique Motard . 2024-12-03
MORE AT Google
Abraham was great, always has a smile and delivered amazing service!
Thomas Zhu . 2024-12-01
MORE AT Google
Abraham is so great!! A very nice meal:)
Hailey Yi Wu . 2024-12-01
MORE AT Google
Great time here, Abraham was amazing.
Leyang Li . 2024-12-01
MORE AT Google
Everything was absolutely amazing, the food and service i would recommend everyone come and try real italian food Thanks for Alex, Abraham and Valentyn
abdulkadir seyitoglu . 2024-11-30
MORE AT Google
Amazing! Best service by Valentyn and Alex! Absolutely fabulous evening filled with amazing atmosphere that feels right at home. We loved it and it will forever be a memorable experience of our trip to London. Lots of love to Valentyn and Alex, as well as the Piccolino team. We strongly suggest that Valentyn and Alex get a paid day off or a bottle of champagne each. :)
Paulina Zwierzyńska . 2024-11-30
MORE AT Google
Perfect spot after shopping, excellent service of waiter Kadir who presents us the best options of the drinks&food!
Feddrik Lauwens . 2024-11-30
MORE AT Google
Kadir was great. Service was good. Atmosphere was nice
Gurjoeth Bassra . 2024-11-30
MORE AT Google
Kadir was great! Very friendly and helpful
Mariya Delyakova . 2024-11-30
MORE AT Google
I loved the atmosphere and the staff were very friendly. The food was what disappointed me the most. The portion was too small for the price they were charging, way smaller that it should be (we order two spaghetti a la carbonara). We left the restaurant hungry. Also, it was a little bit tasteless :( I wouldn’t come back
Vitória Almeida . 2024-11-30
MORE AT Google
Everything was excellent, great service!!! Moika
Jenny Hirschii . 2024-11-29
MORE AT Google
Monika made our night so enjoyable! We’ll be back.
Mark Jackson . 2024-11-29
MORE AT Google
This is my favorite place I have EVER eaten at. I had the “Zero Kim Sha.” the most delicious drink I have had in a long time. The focaccia was delicious, along with the calamari. For the main course I had the spaghetti bolognese. I haven’t finished a whole plate of food in months. This dish was excellent! The fresh noodles were amazing and so was the sauce. Unfortunately, I was too hungry for desert, the options seemed amazing. The staff was so also so welcoming and kind. I truly wish I lived in the area to eat here more often, next time I am back I will be eating here again.
Gianna Pritts . 2024-11-28
MORE AT Google
Ended up here as a last resort after every other restaurant was full on busy Sat night on our first night in London. I was initially grateful they could seat us and get us out of the rain, even if it was in the corner next to the service door. Overall, I found the service and food lacking and would not recommend given the plethora of other options. Pros: - Tiramisu was outstanding - Accommodated us on busy, rainy Sat evening. Cons: - While the Wagyu lasagna was quite good, the portions were small, especially relative to the what was pictured on the menu. At best it was about 1/2 the portion size of what was pictured (I know I try not to go to too many restaurants that have pictures built into their menu) - Calamari, average, and portions were very small - Crudi, not enough acid, kind of bland - Oso buco, while tender, probably the most bland an flavorless Oso-buco I've ever had, had me reaching for the salt and pepper with every bite. - service really suffered toward the end, was brought the dessert menu and the server disappeared for a long while. Yes a big table just got seated, but I also saw her just standing shooting the sh*t with the bartender and not bothering to look at us shooed away in the corner, finally had to flag down the maitre-die to get sorted... and this was after they advised us we had a maximum 2 hour window.
R K . 2024-11-25
MORE AT Google
Best meal I have ever had, gorgeous atmosphere, excellent service. We were served by Andreas, and were very pleased by his immaculate customer service. We will be definitely coming back soon.
Emily Witkowicz . 2024-11-24
MORE AT Google
Quite simply one of the best meals I’ve ever had the pleasure of eating. I highly recommend this restaurant to anyone looking for an Italian near the Mayfair area. Keep up the good work.
EJ Shaw . 2024-11-24
MORE AT Google
Pavel was looking after us, it was absolutely great, thanks to Pavel
Marta Knavina . 2024-11-23
MORE AT Google
Out of all the restaurants I've dined in, this is by far the best. The service was top-notch, the food was incredible, and the selection of wine was fantastic.
Andrei Baritchi . 2024-11-23
MORE AT Google
best food, staff, and atmosphere i have ever experienced, would reccomend to anyone looking for a good italian restaurant in london
Balaban Rares . 2024-11-23
MORE AT Google
Alex and Abraham both provided exceptionally service! 100% would come back again and would recommend!
Dan Northall . 2024-11-23
MORE AT Google
Came in for a birthday, and had a fantastic evening at Piccolino. Abraham served us and was really attentive and kind, recommending the best dishes and wine options. Would definitely come back for the atmosphere alone, but the food and desserts were great also.
Jasper Frost . 2024-11-23
MORE AT Google
Amazing atmosphere, amazing food, thanks to Pavel for the service!!!! See you soon guys!!!
Olga Kazak . 2024-11-23
MORE AT Google
Had a great experience at Piccolino. Wislan was an exceptional server and we LOVED the dishes he recommended. The Wagyu lasagna and the holiday tiramisu he recommended were 10/10!
Emily Blacketer . 2024-11-23
MORE AT Google
Amazing atmosphere - good lovely and even better service and vibes from Aleks
S KL . 2024-11-23
MORE AT Google
Service was fantastic. Thanks to Kadir, he was very professional, nice and aware. Food was perfect and restaurant was very lively and pretty. Highly recommend the restaurant and will definitely visit again.
Akshay Verma . 2024-11-23
MORE AT Google
Excellent food, excellent and friendly service by Wislan.
Jan Kapma . 2024-11-23
MORE AT Google
Wislan was our beloved waiter for the evening and treated us like royals, during a very busy and crowded evening, he suggested most of the dishes we got and he was very friendly and professional. The Kitchen on the other hand was a bit different, the fritto misto and the Montagna antipasto were below standard, the fish looked frozen and all different fritti splashed on a round plate together, it arrived it was lukewarm, the cheese grissini was stale and dry, bits of ricotta randomly around and very small triangles of pecorino romano the selection of cold cuts was a bit poor, no coppa or precious cuts, only salami and ventricina, with a bit of bresaola. We arrived at 8.30 and the Fiorentina Steak and Venison Tagliata were sold out.. The pastas arrived very quickly and it wasn't al dente, maybe precooked or restaurant pasta Overall a nice experience but a bit disappointed with the food, but nice environment and service was excellent Thank you Wislan and all the staff. We always appreciated your hard work.
Lg Gl . 2024-11-23
MORE AT Google
Good food good vibes. Wilsan was amazing at serving us. He was attentive and fast with our requests. Will come back again.
Maryam Mojarad . 2024-11-23
MORE AT Google
Wislan was an absolute pleasure and we will be back because of his amazing service.
Redjaguar Homes . 2024-11-23
MORE AT Google
Alexs was very professional and attentive. The staff were all wonderful. Food was excellent. B
Rita Stollman . 2024-11-21
MORE AT Google
Aleks was fantastic and the meal was quick and tasty for our party of 25+.
Logan Miller . 2024-11-21
MORE AT Google
We had an amazing birthday celebration of my best friend we alway come here for our big celebrations. Wislan is one of our favourite servers and he was our server tonight! He made my best friends birthday an incredible experience, the food was divine and we just could stay here forever! We coming back shortly for next celebration! 🥳
Alicja Pierianowicz . 2024-11-20
MORE AT Google
Wislan was absolutely fantastic! It wasn’t our first visit and he always is unbelievably friendly and professional! Thank you sooooo much!
Jędrzej Jankowiak . 2024-11-20
MORE AT Google
Excellent service from a very friendly gentleman, Willand. Excellent food!
Camilla Marcia . 2024-11-20
MORE AT Google
Big thank you to Alessia, Monika And lovely manager for amazing support. Monika went extra mile and helped even with printing. Super efficient and professional team
Edyta Balsam . 2024-11-20
MORE AT Google
adding on optional charge without our permission, overheard the boss being rude to other staff, will point out the more expensive food items, however it was a nice atmosphere and food was good however the lasagna has only got little pasta.
jess louise . 2024-11-17
MORE AT Google
My partner and I came for the Sunday roast feast for Club IR members and was left disappointed. We were seated and it took 15 minutes for someone to come over to take our drinks order, as waiters walked passed without acknowledging that we were trying to catch their attention. When we were eventually tried to order, there was uncertainty as to whether they could do a roast (at 3PM) and if the deal could be done with nut roast instead of meat. Once our food arrived, parts were freezing cold and parts were hot and it was really mis-portioned e.g loads of nut roast, barely any cauliflower cheese, tonnes of peas and 2 tiny florets of broccoli. The gravy came in a half filled tiny dessert cream jugs and was freezing cold, and when we asked for more the chef shouted over that it was “finished”, and then a minute later two more jars of scolding hot very watered down gravy came out. The sharing deserts were delicious, however after spending £55 on our roasts (excluding drinks) we left really disappointed with our experience.
B . 2024-11-17
MORE AT Google
I got food poisoning , ruined my weekend 👎 prawn linguine avoid if your value your health. Also too loud, I’m out for dinner not a club. Get a grip.
Lottie Curtis . 2024-11-17
MORE AT Google
The food was very good. The waitress understood my order whxih delayed my meal by an hour and I ordered a 750ml wine and got 2 x250. But she was nice and was more attentive after she realized she made a mistake. Thank goodness I didn't have other plans after. The food dad really good but doesn't fully look like the pics on the menu so keep that on mind.
Peace Zigah . 2024-11-17
MORE AT Google
Booked a table of 18 people for my sister’s graduation, food was just okay - service wasn’t that great but they tried. However, the chefs were arguing very loudly through the night, looked like they were going to fight & colleagues stepped in, not professional at all. Wouldn’t come again.
Leandra A (Lee) . 2024-11-17
MORE AT Google
Special thanks to Kadir, who was extremely friendly and helpful to our table. Piccolino is one of our favourite restaurants and the food here is consistently excellent. Thank you!!!
Elizabeth Bradley . 2024-11-16
MORE AT Google
Was very much looking forward to trying this restaurant in London, but turned out to be very average food and portion sizes. I ordered the risotto, which had no taste and was well overcooked. My partner had gnocchi, which again was really not worth the money. Was also made to wait 15mins for the table despite having reserved the table. And then made to rush as they needed the table for other bookings. Disappointing! Sadly will not be returning.
A B . 2024-11-16
MORE AT Google
what a lovely spot that is with fantastic service and food thank you very much for looking after us so well. Grazie
Giorgio Lo Verso . 2024-11-16
MORE AT Google
Very friendly and professional service, tasty food. We sat outside - nice atmosphere and quiet. Quite loud noises inside.
JB . 2024-11-16
MORE AT Google
Went here because on their website they are advertising a three course set menu Monday to Saturday 12-5 (I went on a Saturday) for £28. They did not have this however and I had to order from the standard menu. The food was average and not worth the full price.
Aman Kaur . 2024-11-16
MORE AT Google
What a evening spent here! I was served by Ale, what an amazing guy! Gente and professional. Food was great Ale made sure we enjoyed our evening and food was served to perfection. He also recommended best wines and dishes! Will definitely be back thanks to Ale as he made our experience unforgettable!!
Fabrizio James . 2024-11-15
MORE AT Google
Always a great time dining in this restaurant, delicious wide range of food selections and friendly staffs… Alex was attentive and always so friendly, recommended!!
JDS . 2024-11-15
MORE AT Google
Had a wonderful meal at Heddon Street London Piccolino. The atmosphere and staff were very warm and welcoming without being over the top! Food was excellent, as was the wine A particular mention about Andrei and the lady who advised on the wine, were both excellent!
Ashlea Haywood . 2024-11-15
MORE AT Google
Lovely restaurant and atmosphere. The food was amazing and our waiter Kadir provided excellent customer service!
Ana Rita Castro . 2024-11-15
MORE AT Google
Booked for a cooperate group. Very impressed . Staff great stand out star was Monica - attentive and professional in a busy environment. Alex also very helpful . Thanks piccolino
laura kemal . 2024-11-14
MORE AT Google
Att äta på en lite finare italienare är nästan alltid ett säkert kort. Med goda vänner i London besökte vi denna restaurang med god mat, fin service och härlig miljö
Thomas . 2024-11-12
MORE AT TripAdvisor
We had a lovely meal at Piccolino! The Focaccia was delicious, and the Nocellara Olives were a tasty start to our meal. The Pizza Diavola was spicy and flavorful, although I would’ve preferred a bit more cheese. The Spaghetti Roti de Marie was also good, but I did wish it had a bit more spice to give it an extra kick. Overall, a great experience, and I would definitely return to try more dishes!
ahmed . 2024-11-11
MORE AT Google
Aleks the waiter made my birthday experience amazing and special! Highly recommend
kriti sharma . 2024-11-10
MORE AT Google
DO NOT LET THE NICE ATMOSPHERE FOOL YOU! I had the worst dining experience here. The food was incredibly bland and unappetizing. I ordered a pizza, and it was undercooked— the dough tasted raw. The pasta was even worse; the sauce seemed like it was straight from a can. Honestly, I could have made a better dish at home using canned sauce. Things only got worse when I asked the server for recommendations (a common practice in the States), and he made fun of me, assuming I didn’t know Italian or French cuisine. To top it off, the glasses they gave us smelled like dead fish. It took them forever to replace them, and even the new ones had a lingering odor.
Mayes Hashim . 2024-11-10
MORE AT Google
Aleks was the best waiter ever - he made our experience so enjoyable and gave my friend a most memorable birthday dinner
Nanditaa Sundararajan . 2024-11-10
MORE AT Google
Aleks has made the night we will be coming back just to see him. Best in the business
richard cross . 2024-11-09
MORE AT Google
Food was amazing. We had a great time. But I must say that Kadir made everything even better. He did a great job. He is such a great asset
aydin ceylan . 2024-11-09
MORE AT Google
Had the best lunch! Service from Andrea was amazing - so attentive! Great spot for a break from shopping
Emily Burkart . 2024-11-09
MORE AT Google
Service was absolutely flawless ,Aleks is the the best waiter Making a fun and comfortable experience for all. If I was to return aleks would be the reason.
Tyler Kent . 2024-11-09
MORE AT Google
Alex made the night. Great service.
Matt Grogan . 2024-11-09
MORE AT Google
This place is fantastic! Cannot recommend enough. Aleks was incredible - great vibes, made us feel super welcome and well looked after.
Juste . 2024-11-09
MORE AT Google
On holidays to London for the weekend with family and couldn’t be happier we came across this restaurant. The food was amazing but on top of that the service really made the night. We had a waiter called Alex who went above and beyond to give us the best experience. He was so attentive, friendly with the kids and genuinely stood out from other staff. We will certainly be back and hope we get the same waiter again
Emma Duffy . 2024-11-08
MORE AT Google
Great food but undermined by inattentive, quizzical service and a charmless ambiance
Matt Stone . 2024-11-06
MORE AT Google
Food was nice, would of prefered the portion to be bigger for the main,however the dessert did compensate it. Andrea was very attentive and polite.
Star Sun . 2024-11-06
MORE AT Google
Absolutely OK, no more. The food is nothing special, and for the price I might think it's overpriced The environment is absolutely pleasant.
Kim Persson . 2024-11-02
MORE AT Google
A delicious meal, courteously served, in a wonderful location.
Simon Clarke . 2024-10-31
MORE AT Google
Het eten was super lekker, de omgeving en sfeer was perfect. De vriendelijke bediening door Alexander was top. Een aanrader dus!
dries . 2024-10-30
MORE AT TripAdvisor
We arrived around 1pm and we were seated right away. The Host (Jasmine) and the Manager (Andrea) was so kind and take our order very fast The 2 drink was so tasty and the bartender was so cute. The Ceaser Salad starter was very amazing, and the dressing so tasty. The main plate (Tagliatelle contadina) was superb. The dessert Semifreddo with nuts on top was on another planet. Thanks so much to all the staff for the amazing expierience.
Vittorio . 2024-10-29
MORE AT Google
Great find. Food very good but portions a little small. Gnocchi, Pasta all great. Service very good from young lady who was helpful and charming.
True Crusader . 2024-10-29
MORE AT Google
Thank you Andrea, you made our day and night …we are definitely coming back enshAllah 🫶🫶
Lilah Elsayed . 2024-10-29
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
Similary restaurants in London
898 Opinions
This is a fantastic restaurant. The ambience & atmosphere are so good you could happily spend a whole day in the restaurant. Their Christmas decorations are particularly smart. I loved the monkfish spaghetti.
783 Opinions
The food was good, but the service shockingly bad. We arrived when it was relatively quiet, and were politely shown to our table and given menus. However, after numerous failed attempts to give our order, including one when a waiter acknowledged our presence but then walked away never to return, after 25 minutes, we had to be ‘gently firm’ with another waiter to take our simple order as he repeatedly said that only the manager could do it even though we saw him take orders from others. When the food arrived, we had to remind them that we were still waiting for our drinks 45 minutes after our arrival. It was only when the tables around us filled up that we spotted that everyone else was given a basket of fancy bread on the house, but not us. The manager apologised and understood our request to remove the ‘discretionary’ 15% service charge, but then added £1 because we had been undercharged, which was true but very petty under the circumstances, especially given the failure to serve us bread that was offered to everyone else. I had a very pleasant experience there before, but regretted not walking out after half an hour when they continually ignored us this time, especially as we got there well before the lunchtime rush.
1889 Opinions