Sartoria in City of London, Westminster

The service was perfect from start to finish. There's nothing wrong with the food either. Prices are totally justified.

Yes, Yes, Yes, and Yes. This place is a big Yes. What a great spot for amazing food and drinks. The service is superb

Great service and food, will be going soon again, thanks Leonardo and the sommelier team

The food was excellent, when it arrived, (drinks arrived about 10 mins after starter, and side arrived aboutb10 mins after main courses) the building and environment is wonderful but the service was atrocious, poorest I have witnessed in along time across numerous different restaurants. From the rudeness and complete indifference of the hostess, to the poor waiters and food service, to the dirty table cloth and nontable setting, it was extremely disappointing. The only bright spot was the sommelier who almost singlehandedly kept the show another road. For a customer facing business, which presumably relies heavily on high quality customer service, the deficit was vast. And then to be charged service charge (which i refused to pay), and the total surprise as to why I refused to pay for service, remarkable Terribly disappointing as the reputation had preceded our visit and the service just ruined the evening

We were big fans of this restaurant coming to London. We made a reservation for four people 9pm this past Saturday the 7th of December 2024…. we came The bar was completely empty with no bartenders. We were barely greeted and then seated at the very beautiful table. We sat there for about 10 minutes and finally a non-speaking english waiter came to ask us if we were ready to order our food, jokingly I said I guess we’re not having drinks tonight and there is no specials. I guess….We were never explain the menu, maybe any specials nor asked for a drink/cocktail…..I immediately asked to speak to the manager, I was very friendly, but he was not, I asked him what is going on here, we were looking forward for a nice evening here tonight, I asked….Is this the bus boy that will be handling our evening tonight he does not even speak English. What is going on here? He did not apologize. His response was simply “he is a waiter in training” A waiter in training I replied to him how could he be a waiter in training he barely speaks any English is this some kind of joke! I was little surprise how GM didn’t try to make things better kinda like he didn’t care so we all got up and we left the restaurant! This hostess/general manager, really didn’t seem to care So we proceeded to got up with my party and we left and went back to Berkeley hotel to enjoy an amazing Meal at the ABC restaurant in our hotel. Very very disappointed probably the worst restaurant I went to in the week I spent in Paris and London. Stanley Tucci, the food might be very, very good here, but the staff sucks!

Excellent Christmas party with colleagues and superb food!!!

Extremely salty otherwise great food and good ambience

This is definitely one of the best places to eat in London! Real Italian cuisine revisited is the best!!! The "dining room/kitchen" staff is a perfect combination! A big compliment..

The staff were positively lovely but unfortunately, the food falls far short of wowing and considering that, the price you pay for it is somewhat extortionate. I must say that there are better options around. EDIT: The copy-paste response, replete with the quotation marks left in really speaks for itself, doesn’t it? I recommend Core, Hélène Darroze, Pétrus, and Claude Bosi, to name a couple of options.

Looked up the restaurant on Google. I'm eager to try the brunch menu. On being seated, I was told it was the wrong menu! I was offered a different brunch menu or a la carte. I asked the manager to honour what was being advertised. He refused, and I left. Would have been so easy for him to do the right thing.

Loved it! We dropped in on a whim and were delighted. The Vitello Tunnata was almost life-changing and the Fettuccine con Ragu di Vitello was not far behind. Service was very charming and considerate, if a tiny bit stretched by a large private function, and the Italian Feast fixed price menu made it excellent value.

Really enjoyed it lovely place staff and food & drinks

Nice vibe and atmosphere, good service and delicious food.

Food was tasty and good quality. Portions are a bit small, so you need a starter and a main course to not feel hungry. Service was friendly and ambience quite descent. Nothing outstanding, but overall a positive experience.

Service was very slow, it took over 30 minutes to get a drink every time we ordered one. When the waiter brought over our third round of drinks I asked if he could go ahead and order the next one since the wait time was so long, he made it seem like I was weird for doing that. His overall service wasn’t great either. The food was mediocre at best. I had the venison rague, it was extremely dry and bland. My partner had the carbonara, it was way over salted and only tasted of salt. The best thing we had was the gelato.

Very average especially for the price points. Octopus was good but 3 small pieces, pasta was okay, ragu wasn’t hot, lacked flavour, drinks took an eternity

It was the second time in two years I’ve been there where I was charged for side dishes which I realised when I left that I hadn’t actually received!

Very good cuisine, raw tuna as a very pleasant starter, the delicious vitello tonnato as well as the sabayon

Food was excellent, but service was very slow. Individual the staff were all good, but the restaurant seemed severely understaffed.

Relaxed ambience for enjoying a high quality meal well prepared and equally well served

The team and the food was exceptional. I truly enjoyed my experience aswell as the choice of wine.

Empty seats but didn’t allow us in … horrible experience..

Solid. A little expensive for what it is. Quite touristy.

Very friendly and attentive service, but some food items where unavailable, which they did not let us know about and just served some completely different side dish, which was a bit odd. The veal Milanese was amazing, enough to feed a crowd, no chance for the two of us to finish. All in all very good food, service and ambiance! Definitely worth a visit!

Dreadful service - incompetent waiters. Waited an age - they had “lost” our order. Md’H clueless and rude, refusing to meet my eyes when I complained. Sought to blame the delay on anything other than a total crisis with their serving staff. We waited 90 minutes to get our main course. Although they took the cost of the main course off our bill, the day was spoiled by the experience. As a regular customer, this is the last chance I will give them. Never again.

Service good ambience good. Food quality was OK not great. The cacio e pepe sauce was too liquid

Lunch there yesterday. Two of us arrived at 12:20, and at 12.30 both ordered the vitello tonnato which came quickly and was excellent. The second course of cauliflower steak sprinkled with black truffle, arrived at 1:25 nearly an hour later, we having complained about the delay twice. Clearly the order had been forgotten especially as the next table received their main course before us although they arrived after us. When it did arrive it was pretty tasteless Although the vegetable was well cooked, The saucing lacked flavour and the truffle lacked any real flavour which made us think that the truffle was not new or fresh. Or perhaps truffles are not flavoursome this year? Either way the dish disappointed. We were "compensated" by a sorbet and a removal of the service charge. A truly poor experience.

Wonderful staff and excellent food. After a long day shopping, we were greeted warmly and served delicious food. The octopus, steak tartare and carbonara were outstanding.

The food was exceptional as always, just let down by slow and non-polished service which couldn’t cope with a deluge of walk-ins. Main was compensated due to hour wait and manager very apologetic. Still very fond of Sartoria.

Our server Ankit was excellent, food was exquisite, my birthday dinner was perfect. Thank you. 🙏🏻

As a team, we had an amazing Christmas lunch today. Thanks for the excellent professionalism of Leonardo, the general manager, the amazing events coordinator Francesca and the lovely waitress Gabi. We will be back again . King regards , Elisa

Unfortunately the quality of both food and service is not what it used to be. The octopus was chewy, the tagliata was supposed to be medium rare and it was well done (good meat but at £47 you would expect they get it right). Tagliolini were ok but no lemon could be tasted. The service was poor and they charge 14.5%. Starters arrived way before drinks and we had to remind them about the drinks. No attention and icing on the cake was a glass of white wine instead of Chianti. For that service charge you need to be good. Be aware that they add £1 for an undisclosed charity. We used to like it but yesterday was the last time we visited.

Calm atmosphere, friendly and attentive service. The food was amazing in the flavors that melded together and gave a tasty whole.

We came in with high attainable expectations we had a 6pm seating and the restaurant was quiet with 2 other tables seated. The staff lacked the ability to provide engaging service after we were seated. It took 5-10 minutes for our table to receive water and another 10 minutes for the staff to ask us for our beverage orders, etc.. long story short the food was very good, the service out a bad taste in our mouths. I truly doubt I’d return or recommend it to others.

Excellent Italian restaurant in London. Chef Mazzei's imprint is unmistakable

Everything was amazing. The ambience is cozy and sexy. Best tiramisu I’ve ever had!!!

A truly excellent and first class experience. The staff are attentive without being over familiar, the wine list extensive and the food, from a short but perfectly balanced and well prepared menu, outstanding. We shall be back!

Great food and a nice environment. The service was slow, not because there weren't enough staff, but because most didn't seem to know what they were doing. They also forget one of the mains!

Lovely experience. Food was very good. Attentive staff and a relaxed, elegant setting.

Average Italian restaurant and over priced, friendly service though

Had a wonderful dinner here with family. The steak was cooked perfectly, the cacio e pepe is a must order item, and the desserts were incredible. The lemon sorbet really stood out, and we learned from the manager that it is made on site. Very friendly staff and a wonderful atmosphere. The roasted potato side was probably the only thing they could have improved on. I felt they were overly salty, however I presume some folks might prefer them that way. The vegetarian in our group loved the cauliflower “steak.” Would definitely go back. Perfect for a date, after work drinks/meal with colleagues, or dinner with family.

A truly excellent discovery in London, a place where you can eat really good Italian cuisine with a modern twist, worth trying if you pass by here. Reservations are recommended as it is always full, a very elegant venue and an excellent selection of cocktails.

Excellent food and terrific service. What more could you want

Fantastic atmosphere Amazing food Perfect service Great value for money

Had a lovely meal at Sartoria whilst visiting London, had breakfast there a few times, always lovely and wanted to try dinner, so pleased we did, food was delicious, service excellent will be returning!

We had drinks first at the bar and then moved to the restaurant for dinner. Good service and good food but the main portion was a bit small.

Sartoria is one of the few restaurants in the West End which serves great food, has excellent waiting staff and where the tables are well spaced so that it is possible for a conversation is not overheard by diners immediately adjacent.

Great food, upmarket Italian. Service was solid. Atmosphere was quiet for a weekday lunch, lots of business / corporate

We celebrated my daughter birthday today and we had a great dinner with our family the area manager was so hands on and very polite and professional the staff are very friendly and caring the food is absolutely delicious we order the steak , steak serotonin, lobster with pasta , carbonara . The ambiance are so warm and so relaxing I recommend this place definitely will visit again keep up the good works and thanks to chef well done . Thank you from the CEO / fashion designer house of Ikons week fashion London of MALONGWENAMPRIDE “DME”. And director of productions International beautiful you fashion tour.

Invited by our best friend in London and celebrating my birthday there! It was a wonderful night as the atmosphere is amazing with the dimmed lights set up and you can feel relax all the time there, the staff is very friendly and welcoming. We have our starters with peper (E pepe) spaghetti , zucchini flowers and also a very nice mocktail. For the main dishes we chosen stone bass which is my favourite and also the lamb looks good 😊!! Overall the desserts were delicious we shared to try many different gelato and ice cream. I ordered tartufo di pizzo shown in the photo with full of cocoa power and I can say this is my first time to have a dessert presented in a secret wrapping paper 🧚🏻‍♂️🫶🏻amazing. sicuramente un ristorante da non perdere🥳🥰Grazie chef

the food here, while not cheap, is outstanding. Delicious tuna crude followed by succulent lamb

The food here is to die for, it's probably the best Italian restaurant I've eaten in ever.

We lived in Italy for 2 years, and were happy to have a taste of Italy in London. Sartoria elevated traditional Italian cuisine to a fine dining experience through careful attention to detail, quality ingredients and impeccable service. The atmosphere was lovely. Highly recommend. Bravo!

This restaurant is lovely. We started off with a drink in the bar, which was very welcoming. We hung out for longer than we expected as was such a relaxed atmosphere. Moved the restaurant which again was a relaxing atmosphere. The food was very scrummy. The chicken was the winning dish, closely followed by the amaretto tiramisu. I'll definitely try to go back here.

Very refined atmosphere and service. Good food.

Food and service were first class. I generally find the UK to have poor service so the attentiveness of the staff and speed of service was very welcome. The food pricing was decent valie for the high quality that it was. Portions were well sized as well. Would def return. Pls keep up the good service!!

The wait staff seemed nice but not quite attentive. I feel like the restaurant was down a server. The wait for the entree was long. I don’t feel we were alone in the experience as several other tables were looking around for their dishes. I ordered a dirty martini but I don’t think it was make with olive juice. It tasted like sake and instead of remaking it, the server said he spoke with the bartender who assured him it was a Dirty Martini. But later the server confessed that they didn’t know what a dirty martini was !?! I decided to press on so as not to put a damper on the experience but couldn’t finish it. The desserts were good but we won’t be back

The food is very delicious, a premium Italian cuisine. The service is excellent. I wish more restaurants would have this standard.

A Memorable Dining Experience at Sartoria Had an amazing dinner at Sartoria! The cicchetti were incredibly tasty, and the handmade pasta was cooked to perfection. Special thanks to Faruk for his outstanding service—attentive, knowledgeable, and made our evening even more enjoyable. Highly recommend!

Little disappointed, the Prosecco was overpriced at £68 per bottle, the starter of squid was harder than a school eraser and was bad. Plus we were made to pay 14.5% for service, which quite frankly was not that good. Would not go back paid too much for average food and service. Really not worth a visit.

The menu is small however that is a big plus as it means everything is prepared fresh. The food was so good that we had three courses (and the third course was not pudding!). We will be going back again and again.

A traditional Italian restaurant with excellent food and service. We enjoyed the risotto and tagliolini cacio e pepe as starters followed by the beef sirloin with vegetables - all delicious. Dessert was an excellent tiramisu. The wait staff were helpful and attentive throughout the meal.

Been waiting to go to this restaurant since I saw it on the Stanley Tucci show, and it didn’t disappoint. Took my dad for his 70th birthday, and the fantastic food and service made it a wonderfully memorable trip

Here are some of the things I liked about Sartoria: The restaurant is centrally located and easy to find. The atmosphere is pleasant and relaxed. The staff is nice and helpful. Here are some of the things I didn't like about Sartoria: The drinks were okay but not very good. The prices were a bit high.

Excellent food, superb atmosphere and the service was out of this world. Truly a great experience and recommended for all who want to have a great evening with awesome Italian food

Great food welcoming environment and attentive service make this spot ideal for dining out

Fabulous food and service. Beautiful restaurant interior, comfortable seats, so I was very surprised by the state of the toilets - broken toilet seats, generally not very clean. Disappointing.

Has management changed, ? what has happened to the Italian waiters who had finesse, the new waiters have no idea, and you need to chase them for service, it was what I call silver service when we last attended in May 24 to now feeling like a brick lane style service The cotteletta for two was dry and not melt in the mouth like we previously experienced in may24 When they bought the tray of cotteletta they just cut it up and put on our plates, we had to ask to be shown before he cut it up as the size is impressive, an elephant ear size as described on the menu but the waiters let down the show The new addition of flowers all over the walls in the bar area is not a nice addition to what was once a classy restaurant Definitely new ownership, new management and new chefs, I would not recommend this restaurant any more

Excellent experience; food, service, and ambiance. My only suggestion would be for the staff to better advise on the size of dishes. The main courses are substantial so we ended up ordering too much food.

Lunch was delightful. Attentive staff, delicious food, great wine selection with help on hand if you need it, and lovely atmosphere. Luxurious without opulence.

Sartoria is wonderful! Delicious food, fabulous location, great service, luxuriantly comfortable seats. What more you you ask for? I’m always amazed it’s not filled to the rafters.

Special birthday, but sadly, didn't live up to expectation. My main course was delicious, but service let us down. They charged £9.50 for a sweet, which was mediocre and for one of our group an absolute joke. One scoop of lemon sorbet that was already melting in the metal dish it was presented in. We felt like second class citizens, seated at the back of the restaurant near the toilets, when other clients enjoyed a window seat. The restaurant was far from full. I will not be returning or recommending it to others. Over rated and overpriced!

Sartoria is wonderful! Delicious food, fabulous location, great service, luxuriantly comfortable seats. What more you you ask for? I’m always amazed it’s not filled to the rafters.

Wow, this was amazing! We dined here, after watching a TV series with Stanley Tucci….and it was well worth it. So Australia to the UK to dine! The setting is beautiful, the staff are friendly yet professional and the food was just delicious. We dined on the Veal Milanese. And really enjoyed an Italian red to go with it. Thank you, I now have a wonderful memory!

Loved everything. Waitress was assertive but professional. Food very tasty and the atmosphere very classy.

We had an enjoyable anniversary dinner at Sartoria in September 2024. We stumbled across it by searching for Italian restaurants in the Mayfair area. The food and service were very good and the atmosphere is nice. At the time we were there, midweek around 7pm for dinner, about half the tables were taken so there was a good amount of noise and certainly not too noisy. It's not a cheap eat but for a special occasion we thought the food quality met the price point and the wine we chose was very good.

Staff excellent, food great , wine great comfortable and relaxed

What a great visit to this fine restaurant. The ambience, interior, staff service, and food were all of the highest quality - would highly recommend!

Our dinner was fantastic and the service was top notch. We enjoyed the octopus appetizer and the burata starter. The cacao e Pepe was fantastic. We ordered chicken and lobster pasta. Everything was absolutely delicious!

Overall 3 star due to several factors. 1) The interior decor is chic with a touch of old money which is great but the music choice did not match. 2) Friendly bartender but our server was rather awkward, perhaps he was having a bad evening but the weird looks given to my date was very unpleasant. 3) Food was nice.

We had a wonderful dinner at Sartoria. Service was impressive and the food and drinks were amazing!

Excellent service by staff, great atmosphere, drinks were great and the food.

Really unhappy about overall experience, the service is good and everyone was attentive . But we have chosen to celebrate special occasion , birthday and there was no vibe in the restaurant,all the tables were empty and just nothing special about the place.

Very average food with very average serv. We went because of Stanley tuccis glowing recommendation, he must’ve been paid ! The restaurant itself is nothing like how it looks on the website, it’s tired and in need of some tlc. There were only a couple of people in the restaurant when we arrived and we decided to have a drink in the bar first, we had an alarm bell ringing due to the look of the restaurant and the inattentive bar tender, we should’ve left there and then . The food , although not terrible was infinitely less than inspiring, definitely nothing like Stanley would have you believe! Would it recommend this restaurant to anyone visiting London

Excellent service , food very good , good for a lunch meeting

We had the set menu - it was simple Italian food but delicious and great value. Great service too.

A fantastic restaurant with great character and ambience. Some of the most superior Italian food I have eaten. I will be going back.

Everything was perfect since the beginning, the waiter was excellent and guide us through with all the signature dishes Stunning Bar area , and the Restaurant looks stunning Definitely I will come back to try something else, for sure the Best Italian spot in Mayfair !

We loved the atmosphere in this place, we have hard this venue from Stanley Tucci show, highly recommended

We have visited on our London trip with family, and we loved the place , delicious food, and good selection of wine. We will be back when we are in London again!

This a nice restaurant but needs to be kept in better conditions, it is not as clean as you would expect, the toilets were very dirty.

Stanley tucci favourite in London ????? Give me a break. Matter of fact unwelcoming service in an ageing setting, food at best 5.25/10 a bare pass in our opinion. . The Antipasti was ok i suppose, so so octopus , fried courgette, a passable burrata. The primi pasta so bloody underwhelming , cacio e pepe overcooked tasteless , the anchovy pasta a little better. This restaurant is just above touristica quality.

Excellent service and amazing food! Been here a few times and never disappoints.

I loved eating at Sartoria: i was at Sartoria on a date, me and my partner enjoyed the food and the cosiness of the venue. the food was high quality and the staff members looked after as. Shout out to Leonardo (restaurant manger), Roberto and Carla for looking after us.

I booked this for a business lunch and it was amazing. Service was spot on, along with the food. Thanks you

Wonderful meal with tasty dishes and lovely service! Would definitely recommend

The restaurant was closed, this was embarrassing to me

Pretty eh in every way. I think what sums up the experience - is we spent 450 pounds on a meal for my birthday. The “dessert” the brought out, say Happy Birthday in chocolate sauce on a plate which had two singular blackberries on it. That’s it. Highway robbery.

Very expensive prepare your wallet , and thery was a meeting party loud voices come out of the room closed door

Early dinner. Food and service were excellent. Wine was very good and cocktails were brilliant.