Pizza Express in City of London, Westminster

Very poor service. I ordered a Kids Menu for my son. The table next to us, who came much later then us, got their 4 Pizzas before my son's Pizza (Margherita) came. After he was finished we sat 10-15 minutes before the empty plate. Even though the restaurant was practically empty (around 3 p.m.) nobody was bothered to pick up the plate and serve his dessert. I decided to pay without dessert (which is actually included) and no one even asked about it.

Bad experience. No wifi or signal so can’t use app. When we did get an offer working the saving was £0.00. My pizza soggy. Two pizza didn’t turn up. Waiter was too busy. Issues paying bill. Won’t be back.

5 star service. Staff were very accommodating

A very pleasant restaurant, comfortable and welcoming atmosphere. The pizzas and starters were very good.

We just take dinner there, and everything was amazing. The food was incredible and tasty. All the waiters were pretty kind, especially Shon, who treated us really good. He helped us ordering. The restaurant takes special care with allergies, they’ve the ingredients of their dishes and the allergens card. I completely recommend eat there.

We were hungry so we ate the pizza but it tasted bad. There were toppings but nothing interesting. The tomato sauce was like the cheapest puree. The service was awful, when we asked about any hot drinks we were told that there was none. When I asked if they really didn't have any tea the gentleman said that they had tea and even a few. I waited for a non-alcoholic beer until I had to remember. Later, without asking for anything, he put a plate down with a bang and the bill, all I needed was the waiter's words: have you eaten? Leave!

Prioritised a massive out of restaurant order over the diners inside the restaurant, rude and dismissive staff, tried to sit a party of 6 on two tiny tables, dreadful, dreadful service.

After 15 minutes of ignoring from the staff who were busy gossiping we left without ordering anything. Great experience can recommend 🤣😉 Something like this would be unthinkable in Austria.

Very nice restaurant and the pizza is great. Very large selection and the service was super friendly. Prices completely okay.

Myself and my friend ordered from here as we was craving a Pizza Express while we was on our spa weekend in London, however our girls wanted other food. The customer service was excellent specifically (Steve) one of the managers, he was excellent. We had phoned ahead to ask some options as we aren’t from London and he was so friendly and made time to answer our questions, we ordered straight after phoning him for his advice. Got the kids what they wanted elsewhere and he treated us to some complimentary chocolate cake to wind the kids up! This definitely topped off our spa weekend. Thanks Steve 👍🏼 highly recommend visiting or ordering from Pizza Express Tower Hill. Ask for Steve lol

Great time here. Brilliant staff. The manager was a pizza tossing legend and the waiter was fantastic and really looked after us (Suruk)

My friend and I visited this location and we had an amazing time. If Emily is your waiter she is amazing!!! She was so helpful in making recommendations and very welcoming. The atmosphere was great and the food was even better. Emily you are the best!

Unfortunately we didn't like the food at all. The pizza was rather tasteless like a frozen pizza and the Caesar salad had anchovies on it (not common here in Switzerland). Nevertheless, we found the waiter very nice and accommodating.

Went there with my wife for a meal while up in london, as far as london prices go its not bad at all, the food was lovely and hot which is always a bonus. Only reason for 4 star atmosphere was some of the other diners where very rowdy and drunk which i realise isnt the restaurants fault however it did impact the meal

Busy place and the staff where trying to keep on top of it but were struggling

This was my first time at pizza express, since I don't live in the UK. The actual decor and location was nice and we just wanted a warm pizza after a long day of walking. We were seated and it was clear that pizza express is a family oriented chain. Not far from us was a family with several kids jumping on the booth and shouting, keep this in mind if you plan to dine in. It took a while to get service since there was one hostess and one server but we were in no rush. We ordered two pizzas and they were both fine but nothing great. I wouldn't recommend it if you expect American style pizza. The meal was reasonably priced and then we were on our way.

We went to this restaurant because we were traveling with a child with celiac disease and they had told us that there were gluten-free options, and they were. We left very happy and the girl was delighted. Thank you very much Giuseppe for being so lovely and taking care of our little girl.

I recently visited Pizza Express in Hampton Court, and it had been years since my last trip to one. Among Londoners, Pizza Express isn’t exactly known for great pizza, but I was pleasantly surprised—the pizza there was delicious! I even thought it might become my new guilty pleasure. However, a visit to the Pizza Express by Tower quickly reminded me why I hadn’t been in so long. The pizza there was just mediocre, confirming my memory of the usual experience. Plus, they don’t serve draft beer because, apparently, it’s “too much hassle.” That said, if you’re near Hampton Court, I definitely recommend giving it a try!

Very good service and food Hitesh

We had a wonderful experience, thanks to Lukas! He was truly an amazing and positive waiter, making our visit memorable. We appreciate his exceptional service and can’t wait to come back soon. Thank you, Lukas!

Very nice service and Food 👍🏼 Hitesh is very friendly

Very nice service. Waiter Hitesh is very friendly.

Restaurant is located in ice place , pizza was small thin but very tasty , lemoniade was amazing ! And …. I would like to say all the best wishes for waiter Lucas , very friendly , helpful , talkative. I had never seen waiter like him before. He saw that we are a tourist and he „sold” us the best places to see in London !

A wonderful Pizza Express close to The Tower of London. Amenities are of the highest standard, food was excellent, and the customer service was exemplary. Thank you from a very happy customer.

It was beyond my expectations, food presentation was awesome, staff is friendly. With vouchers as well!

Came here with my aunties The service was lovely Hitesh and David thank you so much for being welcoming, polite and checked if our meal was ok...to which it was... Thank you Stephen for looking after us too and taking the time to make sure we had a nice and enjoyable evening... It was great to see the staff getting on so well with each other and have a positive and vibrant team To which kept us entertained and kitchen staff dancing to the music Lots of positive vibes.... Definitely recommend this place ☺️

There was hardly any topping on that pizza. What a waste of money. Shame as the pizzas used to be delicious

I would have given 0 starts if i could but i wanted to share my pathetic experience whith everyone so that no one goes there to ruin their day/night. Waiter name “LUCAS” has so much attitude problem he was so rude to me and my friends and suchha racist guy with so much anger issues. Me and my friends were waiting patiently to be seated when it was already quiet this guy came to us and said abruptly “Table for 4 right, wait” rolled his eyes and went. he took his time and after ages came to us and picked up 2 menus and started walking assuming we will follow at this point we were not even expecting a polite behaviour from him but then he threw the menus on the table where the napkins from the table flew off and pointed the table out to us as if we were some dogs and then he left. I got so offended i said “excuse me” he said “ what!” and it was embarrassing as well as few of the customers on another table were gigling at this stupid behaviour. Then me and my friends decided to leave immediately. I asked the bartender this waiters name he said and i’m mentioning again “Lucas” and while we asked for the manager and waited for her to come we saw lucus chatting with the customers about us right infront of us and smirking. When the manager came this guy was uncontrollable by the manager itself and started arguing and wouldn’t let us speak. This is such an unacceptably unprofesional behaviour from a pizzeria like pizza express, i used to go to pizza express alot before but now never again. Then i went to the restaurant right opposite to it and the staff there was super nice and polite(how it should’ve have been at yours as well) If no action will be taken against this matter soon i will for sure file a formal complaint.

The most “ RACIST” place to go to. I am writing to express my concern regarding a distressing incident that occurred at your restaurant on 27/09/2024. During our visit, we experienced behavior from one of your waiters that was racially insensitive and unacceptable. The waiter Lucas wasn’t keen on serving and welcoming us at the restaurant at all, which made us feel uncomfortable and unwelcome. He showed us our way to the table and literally threw the menu on the table due to which even the tissues kept on the table flew over to the floor itself and on asking him about about the reason of doing that he literally smirked and didn’t even apologise. This behaviour is not only unprofessional but also discriminatory. We believe it is crucial for all customers to be treated with respect and dignity, regardless of their race or background. On calling the manager “Lucas” didn’t hesitate at all as he still had the same attitude infront of the manager since the manager alone wasn’t capable enough and had to tell “ Lucas” to mind his tone when he’s addressing to the customer in front of the manager atleast. The audacity to justify his behaviour with the fact that he’s already busy with a customer. I mean if you guys don’t have adequate staff who’s not capable of having basic manners which is mandatory in especially his field of work. I hope you take this issue seriously and ensure that all staff members are trained to provide a welcoming environment for everyone. Would have given 0 stars if possible and recommend everyone to stay out of this place!! Absolutely disgusting experience!

Great pizza (meatball pizza had amazing taste). Also the music was nice. The waiter didn't check up on us ant took a little long to get our check, but it was no problem :)

Patrick provide us the most amazing service!! I really recommend this place to chat and have fun!!!

The food was mediocre, our waiter treated us like he was annoyed by us...

I had an amazing experience the food was fabulous and Alina and Sannija gave the best service and were so lovey

Sandeep offered an excellent service. With a very friendly smile, polite and a positive vibe.

Late Sunday evening bite after a (good) long day. Did what we needed. Food and service exemplary.

As a tourist I have eaten here twice and it was so good. Starters, main, vine. Forget the pub food and enjoy a good meal here (London pubs only for beers :-)) Personally I did not have trouble with staff and generally simple pleasant atmosphere... Especially big thank to Sandeep! Try it, will see...

Been waiting 50mins when I was told 15-20mins wait..

We really liked the food, pizzas! And the waiter's treatment was spectacular.

A truly lovely experience of dining for lunch at Pizza Express Tower Hill. It was raining outside, but it was sunny, warm and lovely inside. Giuseppe was kind and attentive to us and our two children. The food was delicious, warm and beautifully presented. We had a lovely and relaxing time. We'll certainly be back again. Thank you!

Fantastic service from Noah while visiting London, great end to our trip. Food was amazing and loved the hot honey dough balls, all very quick to be served but relaxed environment to eat out. Would definitely recommend!

Sandeep was a great waiter! Made our experience very enjoyable and pleasant! Food was great.

The food was great as always but the service unfortunately wasn’t so much. Our waiter, Sheenan, took a long time to take our order, was quite rude and didn’t seem as if he wanted to serve us at all. While we’ve always enjoyed visiting Pizza Express, we won’t be coming to one at this location anymore

Probably one of the worst restaurant receptions in a long time. After 20 minutes of waiting we left.

Music was too loud, but other than that I nice place to eat.

Wonderful food, service from Brazilian Patrick who lives in London was sensational, highly recommended.

Patrick, our waiter, was ever so patient and kind with our guests who had come to Pizza express for the first time. He gave suggestions and brought the food out pretty quickly. Would highly recommend this branch.

Nice restaurant, good pizza, very child-friendly. They even have menus for children, with smaller portions and fair prices. Staff is very friendly and quick.

Jason was amazing! Very accommodating and provided menu recommendations. He was also very attentive and welcoming. Thank you so much for a lovely dinner!

Me and my friend just dined at Tower Hill branch on 7th August at table no. 33. We had worst experience. Service was very poor. There was one chubby waiter with beard and man bun. He was seemed very rude. Didn’t smile once. He even cleared our plates while we were eating that is so unprofessional specially in hospitality. Never coming back again.

Amazing serivce given we arrived 20 minutes before closing tonight. Props to the server who seemed v. Busy and was beyond helpful ⭐️⭐️⭐️⭐️⭐️

When we entered, we were greeted with unfriendly faces. The smell in the corridor leading to the toilets was unpleasant. Unfortunately, the overall experience fell short of expectations. Despite your excellent location in London, there is a need for significant improvement in both the staff's attitude and the quality of the establishment.

Had a lovely lunch with a group of us here, including some small children. Our waiter, Giuseppe could not have been more helpful or efficient in trying to make sure the food was suitable for the small children. He is a real credit to Pizza Express - thank you so much Giuseppe!

Perfectly prepared pizza, fresh restaurant and good service. Tip is to try "goat cheese" as a topping! 9/10

Definate improvement in food since my last review. Keep on the good work

the pizza was ok, but the service was terrible. Express in name only. We waited 40 minutes for the pizza and there were not many guests. Then we asked for the bill several times. Our waiter got lost and no one else wanted to give us the bill. Finally, the waiter showed up and brought the bill 20 minutes after our first request. And he was angry. This spoiled the visit. We chose Pizza Express because we had little time and the entire visit lasted 90 minutes.

The food was great and was served surprisingly quick for the order (though could be because it was not too busy), would highly recommend if you feel for pizza in London

Hitesh was a excellent in his quick service and providing good knowledge about allergies. As my son had dairy allergy with major nut allergy and waiter helped use giving best experience in pizzaexpress.

The food was great but my experience was uncomfortable as I was sitting by the window and the chef was yelling at the waiter to lift something downstairs and the waiter said it was too heavy but the chef was still very hostile and rude.

Stopped into Pizza Express while wandering round London on a Sunday afternoon. We were served by Noah, who was friendly and super-efficient. We were absolutely starving and it didn't take long at all to get our orders in and food into our faces. Can't go wrong with Pizza Express, and this restaurant lived up to usual expectations.

Noah was great server and helped us with all our needs. 5 star

Great service from Noah and great food

Excellent service, Noah was attentive, helpful and great with our kids. Food was delicious, we had a great experience.

Great place and great service, especially Patrick's service!

It was a lovely experience and we enjoyed every aspect of it, the food was top notch and the service was the cherry on top. Noah was our waiter and he was very friendly and speedy. Thank you for a lovely meal!

I arrived with my 11 year old son at about 5.30pm after visiting the Tower of London. We were seated straight away, food came quickly and was very good and the standard of service was high. Lucas was our waiter and he was excellent.

Very bad experience bad staff nobody bother the customer. I was waiting for long time on the table but the staff ignore me and after I came back from this place. please don't go in this restaurant because staff is so rude and not professional

We came from Luton Went for my friend and I birthday my granddaughter's choice and we was happy we went thankyou to Julia who was a great host, her service was on point she had us laughing we felt like we've being goung there regularly

Excellent service by the Brazilian Patrick. He made our service easier and was kind.

The service provided by Patrick, a Brazilian from Vitória do ES, was wonderful. The food very good.

Good Italian food. We ordered pizza and lasagna, both were delicious. Price was higher than expected; otherwise service and atmosphere: good!

Pizza Express not selling pizza tonight. And it's not Express either. Waited ages and when the food finally arrived it was lukewarm. Sent back and waited longer. Staff only seem focused on piling up and arranging on the counter every plate and dish in the place - unsure why this is a priority during service but it seems management have deemed it to be even if it is very loud and disruptive. What is certain is that the last thing they are expected to do is serve customers or offer any kind of pleasant or relaxing dining experience that vaguely tallies with the exorbitant prices charged. Oh and after they took the order they came back and said they didn't actually have the starter in stock either. Would give 0 stars if could.

Καλη πιτσα,μετρια ζυμαρικα.Ωραιο περιβαλλον κ νορμαλ τιμες.Καλη επιλογη για Λονδινο.Επισης παιρνουν μετρητα,πραγμα οχι στανταρ στο λονδινο.Θα το συνιστουσαμε

Pizza was tasty but a little bit thinner than i expected, but the desert was so delicious. It was one of the best i have ever tried ( Sicilian lemon and white chocolate roulade).

Great place Great pizza Service 10 It is worth it Patrick and David will take great care of you.

Very good!!! Pizza arrives quickly, very delicious, I loved the service from Patrick, who is Brazilian and was super helpful with all of us!!

Picked up a pizza on Wednesday lunchtime. It wasn’t super busy and service was very good, nice welcome on the door and efficient taking my order. Was a pleasant waiting area on the sofa by the door as the sun was shining. Got an Americano pizza with thin base. It’s about a 8 minute walk back to my office and so it wasn’t piping hot by then but it was still tasty. Good texture to the base too. £16 felt a little steep but we are in the city and near a tourist area so to be expected. Overall a pleasant experience.

After visiting the Tower Bridge, we wanted to eat something fresh and delicious, and we were not disappointed! The pizza was really good and the server was simply the best! He took his time to explain to us some amazing spots in the city, and he really took his service to the next level.

pizza comments changed after Chef Samet couse he makes art, not just pizza 🧑‍🎨🧑‍🎨 ... best location perfect freliendly workers thanx guyss for all good things

Waited ages to be served and then cold 🍕

Patrick Brazilian guy, very friendly and helpful, excellent service!!!

It’s pizza express.. you know what you’re getting. Truly couldn’t think of a better place to third wheel a date with 2 queer women with dietary restrictions

Lakshari is great! Very kind. , Natalia

Food was good, service was good. Toilets were dirty, looked like excrement on the cubicle wall. Toilet seat broken.

Overall ok, the pizza is good but nothing special, tasty

The service was great! We were served very quickly. The pizzas are thin which is worthy of a real Italian pizza, however the quality of the ingredients is not great.

We hadn't booked, they found us a table👍, served quickly, but we weren't offered dessert and we had to leave an almost obligatory tip when we received the bill,

The pizza was excellent. Lukas was very friendly. We felt great❤️❤️

Pizza was delicious. the best waiter is definately Lukas. really friendly guy .

Perfect pizza and delicious desserts. Lucas recommendations were awesome.

Food was tasty and service from Naga Lakshmi was excellent. Only we wished to be seated in front light area of the pizzeria

Sandeep was fantastic on our visit today. Very very helpful and friendly. Thank you!

Lucas served us good food and nice service. American hottest is recommended!😊

It was a nice pizza and Lucas was a good waiter!

Very highly priced for the sizes. Plus all the food is bland. In 2 words; Tourist trap

When I arrived, we were led to a dull/dark side of the restaurant opposite the entrance,but on my request offered a window table as desired. Our sever was great 👍🏼, so was another lady that helped show me the pizza cutter wheel.5 ⭐ to them both. Our way out of the restaurant, none of the staff acknowledged us although we passed right in between them. This is the only reason for the 4 stars .

Good pizza they accept even after 9.30pm which is not a given in London 😅 A bit of a long wait

Delicious pizza, anyway, it’s take a long time to be delivered

Great place. Noah our waiter provided an excellent and efficient service.

Noah was really good waiter, really friendly and an asset to the team

We ordered a calzone and we were served a croissant... (The calzone pizzas they made 6 months ago were X3 in size - I guess you call that Shrinkflation)