Pizza Express in City of London, Westminster

Great place to sit in the window with good food and watch the world go by

Lovely experience, food was amazing. The service specially was amazing, our sever Patrick he was amazing. 10/10

It was late for more then 3 hours i want a full refund because the food was cold and an compensation

Amazing pizza, very patient staff. Had great time with friends

This is what I have just received, double dough. Deliveroo order number 2309

Sanding was friendly. Classic pizza express fair

One of the best Pizza express in London. Friendly environment.

Had a wonderful experience, clean atmosphere with good listening staff, food was served in good time. Overall 5 star service, keep it up 👍🏻👍🏻

Had a great experience at Pizza Express Tower Hill! The food was fresh and delicious, especially the classic Margherita and the Dough Balls – perfectly baked. The service was friendly and efficient, and the atmosphere was relaxed with a nice view. A great spot for a casual meal near the Tower of London. Will definitely be back!

I had a fantastic experience at Pizza Express Tower Hill! The atmosphere was warm and inviting, perfect for both casual dining and special occasions. The staff were incredibly friendly and attentive, making sure everything was just right. The pizza was fresh, flavorful, and cooked to perfection – crispy base, rich tomato sauce, and just the right amount of toppings. I especially loved the Diavolo, which had the perfect spicy kick! Their dough balls with garlic butter are a must-try as well. Service was quick even though the place was quite busy. Overall, a great spot for delicious pizza and a relaxed dining experience. Will definitely be coming back! ✅ Great food ✅ Friendly staff ✅ Cozy atmosphere Highly recommend! 🍕🔥

The pizza is dry and not tasty, the service is terrible and very slow, another drink was included in the check, which should have been free (two in one promotion). When I noticed this, the amount was removed from the check. I do not recommend.

Really great food and service. Staff are super accommodating and have the best food recommendations! Always an enjoyable experience at the restaurant!

Great restaurant in a good location. Have been here multiple times and have had amazing service and food each time & will continue to come here. My favourite dishes are the lasagne, tiramisu & the honeycomb cream slice!!!! 10/10 would recommend

Absolutely delicious meal and great service from the staff! Will be visiting again soon :)

I came here for dinner with friends and had a great experience. The food was delicious and the atmosphere was great. We received excellent service from Zari and felt very accommodated- would highly recommend!

The food was great as always, but the staff at the Tower Hill restaurant are so lovely and friendly :) Really enjoyed coming here with my friends and would recommend this branch just for the really gorgeous service

Went here for pizza and the service was great. Friendly and attentive staff, and of course the food was great! Definitely one of my favourite pizza express restaurants.

Great food, great service and a great location. Will be back soon!

Absolutely abysmal service from both the waiter and the branch manager. If you have a Pizza Express Gold Account do not visit this branch! We were entitled to use our rewards as we met the qualifying spending amounts. The manager closed our bill and refused to let us add our rewards on the pizza express app. Quoting an incorrect t&c for a separate offer that had nothing to do with the offers we were claiming. We were overcharged by £43 and the manager refused to reason with us. Even though SHE was in the wrong. Thankfully after a complaint to head office they refunded us a day later, and confirmed that the branch manager was WRONG. Just don’t visit this branch if you plan to use your HARD EARNED Gold Account.

Really nice and well situated. Friendly staff and felt welcomed and not rushed. Was a bit cramped where we were situated, but didn't ruin the experience.

I think I would be the manager, incredible person, communicative and present, control of the team was perfect to manage a room full with perfection and quality, my favorite pizzeria as of yesterday!

I had an amazing dinner with my friends. The service was very fast. The waiter was very polite as well!

The food is very ordinary; it's food you can make at home without much preparation. The staff is very friendly at first, but then they forget about you. They cleared our plates after we finished and we never saw them again. They didn't ask us if we wanted dessert or the bill. When they didn't come around and we didn't see them, we had to go to the door to see if they wanted to charge us.

Could have been better. The chicken ceasar salad was so bland. The chicken needs more flavour. The staff were not that attentive.

I waited for an hour and a half after ordering.

Amazing service from Lukas, super speedy and professional! :))

Incredibly delicious pizza and cold beer. Enough said. 🍕🍺

We were in for dinner after 7pm on a Tuesday evening and the restaurant was busy. The staff were attentive, the food was lovely and it had a great atmosphere because it was busy.

Extremely small portions. Don't be fooled by the affordable prices. You'll need a second pizza! And the kids' menus are microscopical. Other than that it tastes alright.

It's great to be here in the center of London. Excellent waiter, Patrick, who is also Brazilian, very kind and professional. We will be back!

Thank you very much Patrick for all your tourist advice and recommendations as well as the service, it is top notch, the food delicious, we will come back!

Only half of the order has arrived. The second driver hasn’t arrived

The service was fast, the pizza wasn't good. No taste, the Margherita pizza was cheese with one basil leaf.

The food was really good and tasty. Our waiter Rez was very friendly.

Very tasty pizza and pizza rolls with garlic butter. Nice waitresses. Quick preparation, I would definitely do it again

les pizzas sont bof, les pâtes sont bof, tout est assez bof… le prix par contre lui est plutôt élevé ce qui donne un rapport qualité-prix bof aussi… je ne conseillerais pas. quitte à manger un plat que je pourrais préparer moi même, autant le faire dans un endroit où ce n’est pas cher

Very good, fast, and friendly service by Shan. The pizza and dessert were delicious. It was a bit too cold in the restaurant, but not a major issue. Highly recommended!

Items missing from the order, delivery time was changed 3/4 times. Would prefer to just know how long the food would take rather than getting it pushed back again and again. Food was lukewarm upon delivery

The chicken parmiggiana that my son ate was made of plastic chicken, inedible. And there were only 3 small spoonfuls of pasta on the side. A shame. My Caesar salad had no cheese. I asked for no croutons and no cheese. The cocks are truly amazing!

The food came super quickly, but unfortunately it didn't taste good at all. I had the Chicken Parmiggiana Pasta, the pasta was too hard and the chicken didn't taste good. My friend's pizza was good.

Worst pizza express that I have ever been, rude waiters

Brazilian waiter was lovely. Gluten free pizza was terrible. Looking and tasting worse than the supermarket bought. Really disappointed, glad we were not so hungry and we just ordered a small one.

Good service, cozy atmosphere, tasty pizza (especially Padana!)

Shan has given me very good service on his part. We will repeat again.

I had a very disappointing experience at this restaurant. The food was not good, but the bigger issue was the extremely poor service. It took an unreasonable amount of time just to get someone to take our order. The staff seemed completely disorganized, with no one clearly assigned to specific sections. When I asked a waiter for seasonings, his response was irrelevant and unhelpful, saying, "We have a lot of seating, I don't know which one you're asking for." Honestly, it felt like I was the one working there instead of the staff. To top it off, when I asked for the bill, no one paid attention to my table despite repeated attempts to call a waiter. After finally getting someone to leave the bill, I waited 15 minutes for the card machine. Eventually, I had to call someone else to get it. The entire experience was frustrating and poorly managed. I wouldn’t recommend this place to anyone based on this visit. I wish there would be an option available wherein I can put lower than 1 star rating.

The service was lacking, and there seemed to be no attention given to customers. We had to wait an excessively long time just to place our order or settle the bill. When we inquired about seasonings, one staff member responded, "There are many; I don't know which one you would like," as if we were supposed to know the kitchen's options. The food was just average. Overall, this is my second disappointing experience. I really hope the service improves soon. Good luck, cheers!

You are greeted warmly and the pizzas are okay. I don't know if it's our timing, but there's almost always a train station atmosphere here. It's too loud and too hectic.

Rez was nice to welcome and serve us.

Very poor service. I ordered a Kids Menu for my son. The table next to us, who came much later then us, got their 4 Pizzas before my son's Pizza (Margherita) came. After he was finished we sat 10-15 minutes before the empty plate. Even though the restaurant was practically empty (around 3 p.m.) nobody was bothered to pick up the plate and serve his dessert. I decided to pay without dessert (which is actually included) and no one even asked about it.

Bad experience. No wifi or signal so can’t use app. When we did get an offer working the saving was £0.00. My pizza soggy. Two pizza didn’t turn up. Waiter was too busy. Issues paying bill. Won’t be back.

delivery driver was polite but the food was cold

5 star service. Staff were very accommodating

A very pleasant restaurant, comfortable and welcoming atmosphere. The pizzas and starters were very good.

We just take dinner there, and everything was amazing. The food was incredible and tasty. All the waiters were pretty kind, especially Shon, who treated us really good. He helped us ordering. The restaurant takes special care with allergies, they’ve the ingredients of their dishes and the allergens card. I completely recommend eat there.

We were hungry so we ate the pizza but it tasted bad. There were toppings but nothing interesting. The tomato sauce was like the cheapest puree. The service was awful, when we asked about any hot drinks we were told that there was none. When I asked if they really didn't have any tea the gentleman said that they had tea and even a few. I waited for a non-alcoholic beer until I had to remember. Later, without asking for anything, he put a plate down with a bang and the bill, all I needed was the waiter's words: have you eaten? Leave!

Prioritised a massive out of restaurant order over the diners inside the restaurant, rude and dismissive staff, tried to sit a party of 6 on two tiny tables, dreadful, dreadful service.

After 15 minutes of ignoring from the staff who were busy gossiping we left without ordering anything. Great experience can recommend 🤣😉 Something like this would be unthinkable in Austria.

Very nice restaurant and the pizza is great. Very large selection and the service was super friendly. Prices completely okay.

Great time here. Brilliant staff. The manager was a pizza tossing legend and the waiter was fantastic and really looked after us (Suruk)

Myself and my friend ordered from here as we was craving a Pizza Express while we was on our spa weekend in London, however our girls wanted other food. The customer service was excellent specifically (Steve) one of the managers, he was excellent. We had phoned ahead to ask some options as we aren’t from London and he was so friendly and made time to answer our questions, we ordered straight after phoning him for his advice. Got the kids what they wanted elsewhere and he treated us to some complimentary chocolate cake to wind the kids up! This definitely topped off our spa weekend. Thanks Steve 👍🏼 highly recommend visiting or ordering from Pizza Express Tower Hill. Ask for Steve lol

My friend and I visited this location and we had an amazing time. If Emily is your waiter she is amazing!!! She was so helpful in making recommendations and very welcoming. The atmosphere was great and the food was even better. Emily you are the best!

Unfortunately we didn't like the food at all. The pizza was rather tasteless like a frozen pizza and the Caesar salad had anchovies on it (not common here in Switzerland). Nevertheless, we found the waiter very nice and accommodating.

Went there with my wife for a meal while up in london, as far as london prices go its not bad at all, the food was lovely and hot which is always a bonus. Only reason for 4 star atmosphere was some of the other diners where very rowdy and drunk which i realise isnt the restaurants fault however it did impact the meal

Busy place and the staff where trying to keep on top of it but were struggling

This was my first time at pizza express, since I don't live in the UK. The actual decor and location was nice and we just wanted a warm pizza after a long day of walking. We were seated and it was clear that pizza express is a family oriented chain. Not far from us was a family with several kids jumping on the booth and shouting, keep this in mind if you plan to dine in. It took a while to get service since there was one hostess and one server but we were in no rush. We ordered two pizzas and they were both fine but nothing great. I wouldn't recommend it if you expect American style pizza. The meal was reasonably priced and then we were on our way.

We went to this restaurant because we were traveling with a child with celiac disease and they had told us that there were gluten-free options, and they were. We left very happy and the girl was delighted. Thank you very much Giuseppe for being so lovely and taking care of our little girl.

I recently visited Pizza Express in Hampton Court, and it had been years since my last trip to one. Among Londoners, Pizza Express isn’t exactly known for great pizza, but I was pleasantly surprised—the pizza there was delicious! I even thought it might become my new guilty pleasure. However, a visit to the Pizza Express by Tower quickly reminded me why I hadn’t been in so long. The pizza there was just mediocre, confirming my memory of the usual experience. Plus, they don’t serve draft beer because, apparently, it’s “too much hassle.” That said, if you’re near Hampton Court, I definitely recommend giving it a try!

Very good service and food Hitesh

We had a wonderful experience, thanks to Lukas! He was truly an amazing and positive waiter, making our visit memorable. We appreciate his exceptional service and can’t wait to come back soon. Thank you, Lukas!

Very nice service. Waiter Hitesh is very friendly.

Very nice service and Food 👍🏼 Hitesh is very friendly

Restaurant is located in ice place , pizza was small thin but very tasty , lemoniade was amazing ! And …. I would like to say all the best wishes for waiter Lucas , very friendly , helpful , talkative. I had never seen waiter like him before. He saw that we are a tourist and he „sold” us the best places to see in London !

A wonderful Pizza Express close to The Tower of London. Amenities are of the highest standard, food was excellent, and the customer service was exemplary. Thank you from a very happy customer.

It was beyond my expectations, food presentation was awesome, staff is friendly. With vouchers as well!

Came here with my aunties The service was lovely Hitesh and David thank you so much for being welcoming, polite and checked if our meal was ok...to which it was... Thank you Stephen for looking after us too and taking the time to make sure we had a nice and enjoyable evening... It was great to see the staff getting on so well with each other and have a positive and vibrant team To which kept us entertained and kitchen staff dancing to the music Lots of positive vibes.... Definitely recommend this place ☺️

There was hardly any topping on that pizza. What a waste of money. Shame as the pizzas used to be delicious

I would have given 0 starts if i could but i wanted to share my pathetic experience whith everyone so that no one goes there to ruin their day/night. Waiter name “LUCAS” has so much attitude problem he was so rude to me and my friends and suchha racist guy with so much anger issues. Me and my friends were waiting patiently to be seated when it was already quiet this guy came to us and said abruptly “Table for 4 right, wait” rolled his eyes and went. he took his time and after ages came to us and picked up 2 menus and started walking assuming we will follow at this point we were not even expecting a polite behaviour from him but then he threw the menus on the table where the napkins from the table flew off and pointed the table out to us as if we were some dogs and then he left. I got so offended i said “excuse me” he said “ what!” and it was embarrassing as well as few of the customers on another table were gigling at this stupid behaviour. Then me and my friends decided to leave immediately. I asked the bartender this waiters name he said and i’m mentioning again “Lucas” and while we asked for the manager and waited for her to come we saw lucus chatting with the customers about us right infront of us and smirking. When the manager came this guy was uncontrollable by the manager itself and started arguing and wouldn’t let us speak. This is such an unacceptably unprofesional behaviour from a pizzeria like pizza express, i used to go to pizza express alot before but now never again. Then i went to the restaurant right opposite to it and the staff there was super nice and polite(how it should’ve have been at yours as well) If no action will be taken against this matter soon i will for sure file a formal complaint.

The most “ RACIST” place to go to. I am writing to express my concern regarding a distressing incident that occurred at your restaurant on 27/09/2024. During our visit, we experienced behavior from one of your waiters that was racially insensitive and unacceptable. The waiter Lucas wasn’t keen on serving and welcoming us at the restaurant at all, which made us feel uncomfortable and unwelcome. He showed us our way to the table and literally threw the menu on the table due to which even the tissues kept on the table flew over to the floor itself and on asking him about about the reason of doing that he literally smirked and didn’t even apologise. This behaviour is not only unprofessional but also discriminatory. We believe it is crucial for all customers to be treated with respect and dignity, regardless of their race or background. On calling the manager “Lucas” didn’t hesitate at all as he still had the same attitude infront of the manager since the manager alone wasn’t capable enough and had to tell “ Lucas” to mind his tone when he’s addressing to the customer in front of the manager atleast. The audacity to justify his behaviour with the fact that he’s already busy with a customer. I mean if you guys don’t have adequate staff who’s not capable of having basic manners which is mandatory in especially his field of work. I hope you take this issue seriously and ensure that all staff members are trained to provide a welcoming environment for everyone. Would have given 0 stars if possible and recommend everyone to stay out of this place!! Absolutely disgusting experience!

Great pizza (meatball pizza had amazing taste). Also the music was nice. The waiter didn't check up on us ant took a little long to get our check, but it was no problem :)

Patrick provide us the most amazing service!! I really recommend this place to chat and have fun!!!

The food was mediocre, our waiter treated us like he was annoyed by us...

I had an amazing experience the food was fabulous and Alina and Sannija gave the best service and were so lovey

Sandeep offered an excellent service. With a very friendly smile, polite and a positive vibe.

Late Sunday evening bite after a (good) long day. Did what we needed. Food and service exemplary.

As a tourist I have eaten here twice and it was so good. Starters, main, vine. Forget the pub food and enjoy a good meal here (London pubs only for beers :-)) Personally I did not have trouble with staff and generally simple pleasant atmosphere... Especially big thank to Sandeep! Try it, will see...

Been waiting 50mins when I was told 15-20mins wait..

We really liked the food, pizzas! And the waiter's treatment was spectacular.

A truly lovely experience of dining for lunch at Pizza Express Tower Hill. It was raining outside, but it was sunny, warm and lovely inside. Giuseppe was kind and attentive to us and our two children. The food was delicious, warm and beautifully presented. We had a lovely and relaxing time. We'll certainly be back again. Thank you!

Sandeep was a great waiter! Made our experience very enjoyable and pleasant! Food was great.

Fantastic service from Noah while visiting London, great end to our trip. Food was amazing and loved the hot honey dough balls, all very quick to be served but relaxed environment to eat out. Would definitely recommend!

The food was great as always but the service unfortunately wasn’t so much. Our waiter, Sheenan, took a long time to take our order, was quite rude and didn’t seem as if he wanted to serve us at all. While we’ve always enjoyed visiting Pizza Express, we won’t be coming to one at this location anymore

Music was too loud, but other than that I nice place to eat.

Probably one of the worst restaurant receptions in a long time. After 20 minutes of waiting we left.

Wonderful food, service from Brazilian Patrick who lives in London was sensational, highly recommended.

Patrick, our waiter, was ever so patient and kind with our guests who had come to Pizza express for the first time. He gave suggestions and brought the food out pretty quickly. Would highly recommend this branch.

Nice restaurant, good pizza, very child-friendly. They even have menus for children, with smaller portions and fair prices. Staff is very friendly and quick.

Jason was amazing! Very accommodating and provided menu recommendations. He was also very attentive and welcoming. Thank you so much for a lovely dinner!

Me and my friend just dined at Tower Hill branch on 7th August at table no. 33. We had worst experience. Service was very poor. There was one chubby waiter with beard and man bun. He was seemed very rude. Didn’t smile once. He even cleared our plates while we were eating that is so unprofessional specially in hospitality. Never coming back again.

Amazing serivce given we arrived 20 minutes before closing tonight. Props to the server who seemed v. Busy and was beyond helpful ⭐️⭐️⭐️⭐️⭐️

When we entered, we were greeted with unfriendly faces. The smell in the corridor leading to the toilets was unpleasant. Unfortunately, the overall experience fell short of expectations. Despite your excellent location in London, there is a need for significant improvement in both the staff's attitude and the quality of the establishment.