Vapiano Manchester in Manchester

Pooja was an excellent server, super friendly and polite and very fast with the service, would come again :)

Had a lovely meal here with friends, thank you to Pooja for your excellent hospitality!

Awful service, 1 dish came out 5 min after ordering then other dishes came 35 min later. Didn’t get the drinks until we got our food. Then had to wait another 30 min for 2 drinks after to come to which we had to then have as a take out drink.

Pooja was lovely . would come again

Very good food. Service 100% Just AMeX are not accepted.

My server was Pooja she was absolutely fantastic and amazing! I was so glad she was our server

Service was amazing, so quick and attentive, especially our waitress Anna ☺️

Pooja was our waitress and her service was good. She was prompt at giving our food and answered any questions we had about the food

Juan in Vapianos manchester made the best pasta we have genuinely had. He was so accomodating and it was truly the best service. We even asked him to make the pasta extra saucy and he made it to perfection. We will definitely be back! If you want the best authentic pasta this is the place.

I ate with a friend in Vapiano on 12th March. We enjoyed two plates of delicious pasta and had excellent service from our waitress, Pooja, who happily took our order so that we did not have to navigate ordering via the QR code.

Andy was very helpful and hands on, good was really nice and perfect portion sizes. A great team and great food.

Staff member is welcoming and friendly. We are regular customers from birmingham and everytime is always a pleasure. Pooja is very helpful and accommodating which makes our experience more enjoyable

Really good place, lovely food and very friendly staff. Me and my bf really enjoyed.

Pooja was very helpful and friendly. Great experience and service!

Thank you, Juan for the best Pasta I ever had at a Vapiano. 🙌

Food is great as all ways and staff are amazing and helpful as always

¡Pobre! La comida salió a diferentes horas... 10 minutos + entre comidas servidas. ¡Tres opciones de pasta no están disponibles en un almuerzo de sábado! Lattes pequeños... muy pequeños y fríos

Service was poor. Starters arrived and while we were eating them, the mains arrived in drip feed. No one ate at the same time. Chicken dishes arrived and contained only 5 small pieces. When I complained I was told that company policy was for "60g" per portion. So £15.25 for pasta in passata. Then, after offering a refund for the "chicken", which didn't exist, the "manager" made disparaging comments and disappeared. Unaware that one of our party could lip read. When this was mentioned, the server who was sent over said it was said in private and was not for our ears!! IN SUMMARY: SHOCKING SERVICE, POOR FOOD, STAFF UNTRAINED IN CUSTOMER SERVICE AND NO ONE PREPARED TO ACT AS A MANAGER WHEN A COMPLAINT WAS RAISED.

Great food, great service, Pooja was brilliant

This restaurants provides fresh, made to order good food. The pasta was delicious and you’re able to taste the freshness. The garlic bread, although good k, I wouldn’t order again and you’ll get full before your food comes out!

Had a special beef ragu which was amazing! Pooja offered the best service right from when we entered the restaurant till we finished our foods. Felt welcome and would definitely come again!

Server was Pooja who was amazing

Great service by pooja lovely women came from Liverpool and would come back !

Rithika gave us a fantastic service

Always incredible experience when I come here, Pooja was amazing too providing excellent service and a very positive personality.

Friendly staff, quick service and a great that i could add/remove ingredients as required. Tasty!

Pooja was lovely and friendly. She has great customer service skills. The food was 10/10 as usual

I recently had the pleasure of dining at a cozy Italian restaurant, and I have to say, it was an absolutely delightful experience. From the moment we walked in, the warm ambiance set the tone for a wonderful evening. The pasta was exceptional — perfectly cooked, with a rich, flavorful sauce that brought everything together beautifully. I opted for the classic spaghetti bolognese, and it was hearty, with tender meat and just the right balance of seasoning. The pasta itself had that perfect al dente texture, making each bite enjoyable. My dining companion chose the fettuccine alfredo, which was creamy and indulgent, without feeling too heavy. As for the pizza, it was one of the best I've had in a long time. The crust was thin, crispy, and slightly charred at the edges, giving it that authentic wood-fired taste. Topped with fresh ingredients like basil, mozzarella, and a perfectly tangy tomato sauce, the pizza was a true standout. The flavors melded together wonderfully, and each slice was a little piece of heaven. But what truly elevated the experience was the service. Our waitress, Anna, was friendly, attentive, and knowledgeable about the menu. She made excellent recommendations and checked in on us just the right amount, ensuring we had everything we needed without being overbearing. Her warm personality made the evening feel even more special, and it's clear she genuinely cares about her customers' experiences. Overall, this restaurant is a must-visit for anyone craving authentic Italian flavors and top-notch service. I'll certainly be coming back soon — especially if Anna is working!

We discovered the Vapiano chain about two years ago in Vienna, and even then we thought it was very good and different. The ordering system has changed since then, but the quality of the product and the service remain excellent, as we remember. In Manchester, we were served by Anna, who was very attentive.

Very high improvement in the service. I came today and it’s much better since the last time I visit. Customers are allowed to set at any floors and the service was great. Before we use to be restricted from setting upstairs. Especially that the upstairs seating is very beautiful especially in sunny days I am glad the resturant allow this option. The food was good I was served by Juan whom was very professional and always doubled check if I need anything. Also, the manager was very professional and always checking up if customers need anything. I am very happy that the resturant improved a lot since my last visit few months ago, and more options in seating upstairs are available compare to before. Keep up the good work.

Aside from the tasty food, I thought the staff/service was 1st class. I don’t usually complete surveys, but I wanted to complete one here. The reason was the staff reaction to me accidentally spilling a large glass of red wine on the table. It was early on Saturday evening at the Manchester branch when it was busy. Without fuss, the staff member, Rooja and others reacted superbly by cleaning the table and mopping the floor immediately. It was an awkward moment for me, but I felt at ease by Rooja. Without hesitation, the staff replaced my glass of wine. I am very grateful for their outstanding customer service. They were a credit to Vapiano. My wife and I will definitely be returning.

Lovely place with a great atmosphere and amazing food! Huge thanks to Anna for her exceptional service, so friendly, helpful, and attentive. She made our experience even better. Highly recommend!

The various pastas are good. Anna an extra gear for the place

Lovely experience, Anna was so helpful and polite, great service. Will be returning!

the food was so nice, the staff were really sweet especially divya.

Excellent service by Divyashree. Food was fresh and delicious. Had a great time overall!

Absolutely awful. Food was cold and bland, and the service was appallingly slow. It’s also expensive for the quality of food. You’d honestly have a better pasta dish if you go to the Coop over the road and get one of the ready made pasta pots. Genuinely awful. Please avoid

Divya Shree service was too good. The experience was good and food was excellent.

Food was great! Divyashree was really warm and friendly - excellent service by her!

anna was our server and she was very kind and a great waitress .

There was a little issue with redeeming my reward, Anna was really helpful with patience. Problem solved, nice food, lovely staffs with big smile. Definitely come back again.

Divya and Nisha were both great and very polite. Excellent service from both:)

Very polite staff ( thank you Divya 😊) And service was fast

Wonderful experience led by the equally wonderful Divya. Divya was the human form of fried gold 🪙

Fantastic hosting by Divya.. 5 star experience

Really good service. Divya was really nice in serving us.

Sentimientos encontrados sobre este lugar. A la llegada, nos dijeron que teníamos que pedir usando un código QR y había 2 artículos señalados como no disponibles. No estoy seguro de por qué insisten en el pedido de aplicaciones ... supongo que el personal es simplemente perezoso! Al intentar hacer un pedido con la aplicación, notó que otros elementos del menú tampoco estaban disponibles. Se lo dije al personal que confirmó lo mismo. Pensaba en irnos pero era tarde, teníamos hambre y no teníamos ningún plan. Insistí en que el personal tomara nuestro pedido. comenzó a ordenar y luego se le dijo una vez más que otro artículo no está disponible. Le dije a la otra mitad que debíamos irnos, pero los niños tenían hambre, así que pedimos en función de lo que estaba disponible y nos arreglamos. La comida llegó rápidamente y la gracia salvadora fue que la comida que pedimos era sabrosa y el tamaño de la porción era bueno. Tengo que decir que el personal era disculpado y muy amable y entendió nuestras frustraciones. También nos ofrecieron un descuento del 20% por las molestias. Por lo tanto, lo mejor que puedo hacer es darle 2 / 5 basado en la comida que conseguimos siendo sabrosos. Pero no volveremos.

I recently dined at Vapiano and had the pleasure of enjoying their Chicken Alfredo Pasta. The dish was absolutely delightful! The creamy Alfredo sauce was rich and flavourful What truly enhanced my dining experience was the service by Labiba. She was incredibly kind and attentive, ensuring that my meal was just right. Her friendly demeanor and prompt service made me feel welcome and valued as a customer. Overall, it was a fantastic experience 100% returning!!

Labiba was a lovely lady who helped us out when we couldn’t manage to do the online ordering. Super helpful and gave us a lovely experience.

Anna was amazing. Very helpful.

Excellent service, especially Anna who was very professionnal and friendly! Thank you for your kindness. We will comme back again!

Tuve que pedir a través del código QR en la mesa, Servicio inexistente... no me gusta nada este sistema. Tuvimos la bruschetta para empezar, nada bien, helada como si acabase de salir de la nevera. Los dos no disfrutamos porque estaba muy frío. ¡Entonces la pizza de hongos prosciutto que pedí fue una broma absoluta! Las coberturas eran muy escasas y la base de tomate no estaba en los bordes dejando demasiada masa seca! ¡Fue la peor pizza que he probado en mi vida! ¡Mi amiga tenía la pasta de ragu de res y parecía horrible, tan seca y dijo que era asquerosa! También pedimos 2 cócteles de mojito de fresa y eran terribles y a £ 9. 75 cada uno nos sentimos estafados! Nunca volveremos... ¡qué desperdicio de dinero! Guarda el tuyo y ve a Greggs porque eso te satisfaría más! ¿Cómo demonios este lugar permanece abierto es la suposición de alguien? Lee las reseñas... ojalá lo hiciera 😢

I recently visited Vapiano restaurant I had a wonderful experience. The atmosphere was cozy and welcoming, with modern décor. The staff were welcoming and friendly especially Labiba🫰🏻, She is attentive with excellent service. The food was delicious, with fresh ingredients and rich flavors. I particularly enjoyed the pesto Basilico and The Cheesy garlic Bread . The prices were reasonable for the quality and portion size. Overall, I highly recommend this restaurant for anyone looking for a great dining experience.”

Poor value for money. Staff friendly but you order everything on your phone so not much interaction with them. Both had Chicken Skewer starters, very over priced for what you get and lukewarm at best. Had pizza for main, cheese non existent and toppings sparse and meat wafer thin and transparent . Had better takeaway food.

It was a great experience for me yesterday. The food, service and atmosphere complement each other and the staff are professional in their services. Special thanks to Nisha, Anna and others who made my night lovely. I can’t wait to visit again.

Come here to eat pastas and was a bit " oh ok it's just gonna be pastas not so good" BUT.... So just for the restaurant he is clean, vapiano style you can find anywhere. Waiters are making the job! For the food i took : _ garlic cheesy bread : and i find all that are in the name so i was happy _ Fusilli Chicken Alfredo : Soooooo surprised... That was damn good. Pastas al dente, and great sauce where i find the taste of all ingredient .. chicken, cream, mushrooms and some pepper i personnally add

We were served by Veynkatesh. He was amazing. Food was amazing as well

Average pasta, friendly service.

Great food and speedy service. Good atmosphere.

Went for lunch with my sister and mum to Vapiano in exchange square . The meal was amazing special the service provide by Julian

Visited Vapiano in exchange square today, for a lunch with my brother and my mom. The meal was lovely and filling. Julian our waiter really helped giving our meal such a good vibe with his positive energy. He was also always making sure we are ok and if we needed anything else! Makes such a difference !

Had gone for lunch last weekend. Nisa took excellent care of us.

Rithica was very helpful and the customer servive was excellent

Amazing dinner, lovely atmosphere and service from Rithika was excellent

perfect, fast service good prices and friendly staff thank you very much.

The food was excellent with so many options to customise. Food arrived quickly and the taste was perfect

Friendly and efficient service from Rihanna!

Venky served well and was really nice.

Fantastic food and exceptional attention to from Julian, a really nice guy. 5 stars👍

Vapiano Manchester is hands down one of the best restaurants my brother and I visit regularly! As full-time wheelchair users, accessibility and hospitality are very important to us, and the team here goes above and beyond to ensure we have an amazing experience every time. A huge thank you to Julian and his colleagues—their service is unbelievable! They are always so welcoming, attentive, and accommodating, making sure we’re comfortable and never feel like an inconvenience. The restaurant is also spacious and easy to navigate, which makes a big difference for wheelchair users. Beyond the outstanding service, the food is consistently fresh and delicious. Whether it’s pasta, pizza, or their desserts, everything is made with care and served promptly. The atmosphere is always lively, and the staff make the whole experience even better.

After enjoying the Vapiano in Prague over New Year, our son said he wanted to try the Manchester one for his 9th birthday meal with us and grandparents. We had lovely meal of pizza and pasta and would definitely recommend. Staff were great and brought out his cake singing happy birthday. Thankyou

Julian was really lovely and helpful when it came to his service.

Excellent service and the employees were very nice and friendly, Julian ensured our food was delivered as fast as possible.

Pooja is super friendly and nice and beautiful!

Great food and easy to order. Our server Pooja was great and let us adjust the menu slightly to suit our dietary needs.

We had a lovely afternoon at Vapiano’s yesterday. Pooja looked after us so very well and was extremely attentive and exceptionally pleasant. Thank you Pooja ☺️

terrible place, terrible food. overpriced warmed up ready meals. no table service only QR code scanning so had to ask for butter and extra plates at counter. cheesy garlic bread small and scrimped on the cheese and tasteless. kids pizza came out burnt and without the smiley face my son wanted and too much sickly tomato puree and not enough cheese. my daughter loves spag bol but did not even eat half of it. our pasta dish with chicken was so poor, lots of pasta but very littke else, only 4 minute pieces of proccessed chicken in it so for the money very poor. if it was cheaper like wetherspoons you dont mind paying for what you get but they boast fresh pasta etc but there are no real chefs its all pre weighed and packed portions warmed up and sold at a high price with no taste. asked for a refund on the 2 adult padra meals as we did notceat it and the the waitress offered more chicken so I said yes but then she came back and said no to more chicken so sent tge manager who tgen offered more chicken, by which point I said no a refund for sure and she dissappeared without our refund. we had to go chase her down to get it in the end. we eat out a lot and I can say its rare we complain but I will not be going back amy time soon.

Vapiano is definately my go to for itallian food. Its Halal as well as tasty. The food is amazing and flavourful. You always have the option to add chilli flakes or chilli oil to make the food more spicy which is great! The atmosphere is very chilled as well and the music is not too loud. Pooja was very friendly and helpful and assisted me in my order. Highly reccommend this spot to everyone. 10/10

This place was a real mixed bag! A lovely setting, food was decent but the service was non-existent. The online ordering was not particularly intuitive and it didn't feel like any particular member of staff was looking after us. The food arrived in dribs and drabs which meant none of us enjoyed our meal together. When we did make requests, we had to ask multiple times for things like table water and updates on our food. Really took the shine off of what had the potential to be a perfectly serviceable lunch. We made sure to share our feedback with the staff before leaving.

Came in with a booking, felt rushed by waitres's they had no manners. Felt like we did something wrong for some reason. Beer was flat they disagreed so I got a bottle and it was warm. Food was very nice though. Overall was disappointed from what I've seen on social media.

Okay atmosphere, we came an hour and a half or so before closing. Short patience staff who are not very nice or welcoming. It could’ve been a tiring Saturday for them I guess, however I will not be returning. Poor couple in before us with children didn’t get their food until 30 mins after the kitchen closed, as we were on our way out. Almost wanted to go over and apologise myself because the waiting staff weren’t apologetic or sympathising at all! Not where to go when visiting Manchester on a weekend unfortunately, good food however. We had the pizza, so not very hard to get wrong.

Very nice place to eat in. Delicious pasta and salad. Friendly staff

The solution was very nice. Thank you, employee Rayhan.🤍

Good treatment from the staff especially Pooja and Rihanna

My friend and I got served by Rihanna and Pooja, they treated us well at Vapiano Manchester - Victoria Very kind ladies and we will be coming more often

Pooja, Was a lovely member of staff offered very good service really respectful and guiding me through the menu for the first time would definitely recommend visiting Vapiano awesome 😎 Food 🥘

Great service and lovely food. Best chicken Alfredo I’ve eaten

Had a great dinner at Vapiano, and Pooja was great help

Everything is perfect especially the good and service

“I had a great experience dining at vapiano today. The pizza was absolutely delicious, and the service was exceptional. A staff member named Pooja (POOJA) served me, and she was brilliant in her approach. Her professionalism, friendly attitude, and attention to detail truly stood out. She made the entire experience even better. I highly recommend vapiano for its excellent food and top-notch service!”

Julian was very attentive and friendly throughout our whole visit - thank you Julian!

Perfect for our little date night. Julian was lovely and made dining here a great experience!

The food was delicious and the service was great. Our waiter was Julian who is exceptionally friendly and attentive, making the dining experience even better.

Love the food and Pooja was helpful and friendly

Food and drinks arrived quickly and although it’s QR code ordering, all the staff were friendly and welcoming. Nice and spacious restaurant, tables are spread apart so doesn’t feel like you are sitting on top of others. Food was nice and you get what you pay for.

Pooja was really welcoming and was very helpful with my allergy.

Pooja was very kind, polite n patient. She went out of her way just to make sure we had a great experience. Thanks again Pooja

Julian was a great host and made our experience fantastic.

Pooja was really amazing and caring towards us and the food was delicious

Vapiano is a lovely place for Italian food lovers!! They’ve got plenty of great vegetarian options as well and everything tastes so fresh and delicious. My friend Divya works there. She is an amazing person—so kind and attentive. She really made the whole experience special. I’d definitely recommend this place!