Based on 270 opinions finded in 1 websites
Based on 270 opinions finded in 1 websites
Nº 412 in 841 in South Lanarkshire
Nº 54 of 98 Other cuisines in South Lanarkshire
Opinions
19 October. We've been making a round trip of 30 miles every weekend for years to enjoy our warmly served traditional fish tea (mug of tea and buttered white bread). Food never disappoints and the service is second to none.
starving m . 2024-10-19
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Most probably the fish and chips in Scotland. Excellent food and great service. And very reasonably priced what more can you ask for?
Tommy M . 2024-10-08
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So slow!! We waiting st least 20 mins before anyone came over to take our order and they only came over because I went to the counter to ask to order. Loads of staff but I think they are all quite young and there doesn't seem to be a manager or anyone to train them. Food was OK when it came but we had to rush because it had taken so long (we had 1.5hours to fit the meal in) I used to love this place but won't be going back anytime soon.
Jackie Simpson . 2024-09-20
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Placed order waiting time excessive of 40 minutes poor service lots of staff but not communicating . Food quality not good .
Tracy . 2024-09-14
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Standards gone right down hill, small portions, cold food. My partner has eaten here all his life, and it's the worst he's ever tasted, black pudding burnt,hard, dry from under the lights. Chips cold nothing fresh. But lanark people must be use to it now.
Marcia Harper . 2024-08-17
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Pretty much the highlight to my tourist trip to Lanark/New Lanark! I ordered haddock and chips. It was served piping hot. The batter on the fish was very light and very crispy, the fish was flaky and fresh. The chips were also crispy and altogether represented a handsome sized portion. The service was really friendly.
liverpool1023 . 2024-08-15
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I regret I didn't check reviews before we went there. It is the worse fish and chips we had. Ever. We were waiting for our food over half hour. Everything was extremely greasy. Chips were more like mashed potato than chips. Fish would be good if it wouldn't be so soaked in oil. Burger didn't even have a bun, not to mention any cheese, veg or sauce. And just to mention we were starving when we went there, so my opinion is quite positive.
AnnEdin . 2024-06-28
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Fantastic food the fritters crispy batter the best service great 10 out 10 would recommend to anyone for fish and chips or any of there foods
Vacation59292425988 . 2024-06-15
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Have been here a few times for fish and chips and it was great, lovely fresh fish. Visited on Friday and sorry but that fish was not fresh. It is usually lovely and white flesh but this one was greyish and crumbly and had a slight smell. Definitely not fresh and the chips were very dry. Not sure if I’ll come back here again unfortunately.
bilbo83 . 2024-05-26
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The fish and chips are very nice, but the staff behind the order need to step up or change the process when ordering, I would suggest a ticket system, if the counter can not remember who's order is who's.
Tim P . 2023-09-13
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Food absolutely discusting wish i had taken a picture fish tea only thing good was bread snd butter couldn't eat chips as the were so hard
marthal548 . 2023-09-13
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First time customer. Friendly service and excellent quality fish and chips made by young staff. Would definitely recommend if you're visiting Lanark.
m j c . 2023-09-09
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I would have rated this place higher, had they not kept us waiting for so long. We went for a take away, but saw how busy the restaurant was and took that as a sign of popularity, which decided us to eat in. Despite the fact that this isa take out or eat in fish and chip shop with the fryers constantly emptied and refilled, they managed to keep us waiting over 40 minutes after our order had been taken! NO WONDER THE PLACE LOOKS BUSY! I think they do this purposely, there’s certainly no excuse for the tardiness. The cod pieces were quite small but adequate. The batter was very crispy, perhaps a little overcooked for my taste. The chips were ok. All of the food was served piping hot.
David_Mould1 . 2023-08-28
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Best fish and chips ever freshly cooked to order . Friendly staff and excellent service . Would highly recommend
S S . 2023-08-11
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*****5 STARS***** Love this chip shop. Super helpful staff who can't do enough for you. I will 100% be back !
Gary O . 2023-07-28
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My husband and I had afternoon tea. It was great . Loads to eat had to ask for doggy bag for scones and deep fried mats bars.
Doreen C . 2023-06-22
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I ordered a takeaway for delivery. Most of the food was ok but the one thing that ruined it was the pizza crunch! Valerios pizza crunch was always alright in the past however the one I received was dreadful. It was just a big thick slice of cheap pizza base that was deep fried in batter. No cheese or tomato topping on the pizza, it was literally deep fried bread. That ruined the dinner to be honest. Seems like they’ve opted for the use of cheap nasty products rather than the quality you’d normally expect. The portion sizes were quite bad for the price you pay too. This place has gone downhill and the quality has drastically dropped. The burger on a roll was also terrible, id rather eat a rustler burger that order that again. Tye batter sausage supper was absolutely flawless as always and that went down a treat.
Anthony F . 2023-05-04
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Nous nous sommes arrêtés ici pour le repas du midi. Premier choix indisponible, 2ème choix moins cher facturé au prix du premier. Nous avons attendu assez longtemps avant qu'on vienne prendre la commande de nos desserts et aussi longtemps pour qu'on nous en amène 2 sur 3, lorsque le 3ème dessert est enfin arrivé, les 2 premiers étaient mangés, en plus ça ne ressemblait pas du tout à ce que la carte annonçait. A part ça, la nourriture était bonne et le personnel sympathique.
Lutia02 . 2023-04-29
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Possibly the best Sausage Supper I've ever had out of any chippy. Freshly cooked chips that were nice and fluffy, not soggy. Sausage perfectly cooked, batter nice and crispy. Served also immediately, reasonably priced with an adequate portion.
AlistairCacher . 2023-04-18
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This place is fantastic for good old fish n chips, served by EMMA who's been there only a month she was brilliant very patient and helpful will certainly be back soon👍
Freedom710362 . 2023-04-16
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Had a fish tea which was very good, decent size piece of fish with crispy batter and a good portion of chips, both cooked fresh, 2 slices of bread and butter and a small pot of tea. Bit pricey at £10.95 but can’t complain as the quality was good. The service was excellent and the restaurant was clean. The code for the ladies is 1690 which I found childish. If you live in this part off the world then that kind of behaviour tends to alienate a large part of your customers. Would I visit again? no, but that’s not the foods fault.
Gerard K . 2023-03-13
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Standing in Valarios for over 10 minutes with out a single staff member acknowledging that me and several other people hadn’t Been served in clueing the couple in front! Eventually I had to walk out as it was eating in to my tea break at work! 🤬
rebeccahD3679XT . 2022-12-16
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chips are very good for my lunch; the sausage suppers are very good too and I like their fritter rolls also.
L8475OWcamerona . 2022-11-21
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We have been going to Valerio's for 27 years but the quality of the food over the past few months has deteriorated significantly. The fish was well over cooked, the fish cakes were clearly over cooked and were so hard that you could not bite into them and the chips were dire. We did complain and were told that the fish and fish cakes were on timers and the chips had been in a hot box. Well clearly the timers need adjusting and it is also clear that too many chips had been cooked as what was served to us had either been reheated or been in the hot box for an extraordinary length of time. the whole meal was inedible and we will not be going back which I never thought I would say.
martinfX784VK . 2022-09-13
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Firm family favourite, I’d never been before. 2 ordered regular fish and chips 2 ordered special fish and chips. The portions are fantastic, lovely fresh fish. Staff very friendly and happy to help. Can see why it’s a favourite to visit on trips to Lanark
natillyss . 2022-06-09
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I hadn’t been for about 3 years and thought we’d give it a go on our way home from Biggar. Service was slow although there seemed to be lots of staff, I purchased 2 fish suppers, the fish was small and the batter was soggy,...
Georgeg1976 . 2022-06-05
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I don't know how they do it but they just keep on serving the best fish & chips. Definitely worth there awards
graham m . 2022-05-14
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I can't praise the service, quality of food, I can only describe as one of the four in Scotland for a fish tea. The standard excels time after time, on quality, presentation , and service and cleanliness, the staff friendly and helpful as always on...
Y3253MCalanl . 2022-05-03
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As a regular here we are always happy with our fresh cooked fish and the service is very good, occasionally wait a few extra minutes, but its a busy popular shop so its expected and well worth it ⭐️⭐️⭐️⭐️⭐️
Truesu . 2022-04-22
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I was visiting Lanark yesterday and decided to try the famous valerio chip shop. Well it lived up to its title famous as I was told to take a seat and someone would come and take my order. I sat and watched other people come...
andymck1964 . 2022-04-17
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So disappointed. I was recommended to try Valerios sadly it was disappointing the fish was over cooked and tasteless. The only redeeming feature was it was hot. I wouldn’t recommend nor will we go back
HappygirlEdinburgh . 2022-04-08
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Took a drive to lanark as this chippy was recommended There was a big queue which is fine and was expected The staff seemed to be coping in getting orders quickly and food out quickly I placed my order and so did around 10 other...
M1jwt76 . 2022-03-27
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First time sitting in at the cafe . On arrival it was very busy and a few tables available but they hadn’t been cleared or cleaned . We waited 5 minutes before being seated. We ordered quickly and drinks were brought within 5/10 minutes ....
Gracypie . 2022-03-19
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We had some of the best fish and chips we've had in the UK here. The chips were tasty, the fish excellent, the batter crisp and tasty plus the white pudding and scampi was lovely too. Shockingly, the strawberry milkshake was the best I (and...
erikw171 . 2022-03-13
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Lovely fish and chips and batter amazing. Freshly made and you could tell. Best chippy second to none
graham m . 2022-03-12
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Loveliest crispy batter on the fish, regular size for me and a smaller lite bite for smaller appetites, good choice of hot drinks and cake selection varies, good all round food and service, they now offer flavoured thick milkshakes which my grandson loved 😋 lovely...
Truesu . 2022-03-09
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Lovely fish as usual for me, childrens meals ( chicken breast fillets and smaller cut fish bites ) went down a treat, Sister had the gluten free fish cakes said they were delicious, always happy here 😊😊
Truesu . 2021-12-21
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Overall found this place decent but Had two special fish last night which were terribly dry and overcooked
bdh921 . 2021-12-07
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Tremendous achievement and not surprised, excellent service with usual lovely fish and chips, great team working hard together, well done all at valerios ⭐️⭐️⭐️⭐️⭐️
Truesu . 2021-11-13
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Had a family celebration takeaway and it was truly delicious. Lovely crispy batter and tasty fresh white haddock. A generous portion of delicious chips. Presented in card boxes rather than the usual polystyrene and came with the correct sauces and salt and vinegar. The absolute...
Viewpo . 2021-11-08
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As always fabulous fresh cooked fish and delightful staff happy to serve us, Well deserved winner of LANARKSHIRE RETAIL BUSINESS AWARD FOR BEST FISH AND CHIPS ⭐️⭐️⭐️⭐️⭐️
Truesu . 2021-10-10
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Following an online order collected and travelled 15 mins. Everything was excellent except the chips were rubbery, impossible to eat, and obviously had been about for a long time. Disappointing because you can't return to complain when you travel a distance. You lose faith in...
georgesB804OR . 2021-10-04
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Stopped of for a bite to eat with my partner and father in law glad we did. Place is spotles. My partner and father in law got fish tea I got the jumbo fish tea was cooked perfect we really enjoy are meal only problem...
alanmG1000NC . 2021-09-05
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As always, lovely fish cooked to order in valerios crispy batter, sometimes we use the cafe but mostly takeaway, lovely staff and great service, wide choice of traditional chippy food on menu, a few gluten free options too, conveniently located next to bus and train...
Truesu . 2021-08-30
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Food and service excellent restaurant in good location and parking good. Staff friendly helpful, order was delivered quickly . Very clean
Elisabethh128 . 2021-08-16
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asked for a fish and chips not a small one ,,waited ages for food with hardly anyone else there waiting,, well hardly worth the wait you get more fish in a fishfinger,also nasty after taste won't be back
K5182YTdavidy . 2021-08-14
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Paid over £23 for 3 fish suppers and 3 bottles of juice. fish was nearly none existent and had tons of batter on it to hide the fact that the fish was so small, and chips were disgusting, won't buy again.
morrrisy . 2021-07-29
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Excellent choice in size of fish depending on your appetite, small fish tea to regular fish tea to JUMBO fish tea, and of course also offer sausage, haggis etc, as you would expect in a good old traditional fish and chip shop/cafe, excellent all round...
Truesu . 2021-07-26
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Checked in before train journey ,wee all had mini fish and chips kids had chips . Great value big portions even although it was a mini fish and chips for us oldies Very tasty really enjoyed
scottiepete . 2021-07-06
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The best place on the planet to get a sausage supper and tattie fritters. The fish is excellent too. Reasonably priced food and soft drinks.
XXV25 . 2021-07-05
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I will tell you whats in their famous batter.... Dirty oil and over cooked. The chips were disgusting i didn't even eat them.
Debbz1984 . 2021-06-23
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As always, tasty fresh cooked fish in its unique crispy batter, don’t get it this good anywhere else, large varied menu if fish is not your choice, lovely staff and great service as always in both takeaway and restaurant, still keeping up the good work...
Truesu . 2021-06-22
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We have been a few times and the haddock lite bite is just enough with room for a nougat wafer afterwards! The breaded version is really crispy and wasnt greasy at all! The only thing i would say is that they are really quick to...
Q960MWlynnc . 2021-06-19
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Picked up a take away at 5PM after a 15min drive to get there. However, as soon we opened the take away we were bitterly disappointed. The king rib had clearly been under heat for far too long, overcooked and rock hard. The three special...
boysinc3 . 2021-06-12
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Sorry but I can honestly say that we have just had the worst fish and chips. Everything was so heavy and greasy. Even the chips were stodgy. What chip shop can't cook chips. Looks like the oil is overdue being changed. Very disappointing
Experience758156 . 2021-06-06
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Enjoyed a delicious fish and chips here following my walk down the falls. Would definitely recommend here for a traditional fish and chips!!
jamesfB7952NO . 2021-05-27
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So lovely to have sit down fish tea again, and as always, delicious, thank you all at valerios for your continuous service this past very difficult year ⭐️⭐️⭐️⭐️⭐️
Truesu . 2021-05-21
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Best chippy in lanark, staff couldn’t be sounder. Fish the size of a blue whale like it’s just been caught from the clyde, salty and fresh🐳
kodig318 . 2021-04-24
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As always, lovely fresh cooked fish and chips, served at door as per guidelines right now, works efficiently, and as always, lovely staff keeping up the good work, well done all at valerios, cant wait for cafe re-opening for sit down fish tea yum ⭐️⭐️⭐️⭐️⭐️
Truesu . 2021-04-14
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Unfortunately I received a delivery which was in no fit state to enjoy. It looked bad enough but still tried it one side of the pizza was over cooked and the other side hardly cooked. There were near black chips and ones not peeled properly. The fritters were hard. More chance of loosing teeth with this meal than enjoying it. Asked for salt and vinegar, received heart attack inducing amounts of salt. Very poor.
Foodielover23478 . 2021-04-01
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Ordered 3 jumbo haddock suppers, cooked to perfection, handed over 5 minutes after allotted time. Fish cooked to perfection, filled the box, all the chips hidden it was that big, haddock it was more like a whale. Previously had their mushy peas, says home made, have to say the ones I had were tinned. There's no need for this proper mushy peas can be had frozen from larger Morrison supermarket.
740philipj . 2021-03-21
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Even now a year on from start of pandemic valerios has provided us all with continual service under, what i can only imagine, tremendously trying times, trully a business who really cares about their customers, cant wait till the cafe opens again to enjoy a sit down fish and chips, many thanks again to all the lovely staff at valerios
Truesu . 2021-03-13
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I visited here for a bite to eat just out the blue and didnt have to wait long to order or get my food which was very good, problem i had was that i ordered a sausage supper but when i was eating it the chips were very good but i could taste fish from the batter on the sausage which made it a very strange taste, i had to remove the batter and leave it aside,
johnhG2245ZH . 2021-02-16
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As a regular customer over many years at valerios i can only thank them again for still doing their utmost in these very difficult times to provide us with ongoing service, and keep their many staff in a job, i can only imagine how hard it must be for the lovely hard working staff to keep having to adapt to the changing rules and keep going as best they can, and the freshly cooked to order fish is still tops, thanks again and again all at valerios ⭐️⭐️⭐️⭐️⭐️
Truesu . 2021-02-03
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I placed an order by phone for my elderly parents and was told to come to collect it at 5:20 pm. I waited patiently for 15 mins and got talking to another customer who was also angry at having to wait. I was willing to make allowances under the circumstances.However, the queue quickly grew and the other customer finally got his order after 25 minutes; the gentleman behind me was equally ‘irked’ shall we say! There were orders being handed out, and I continued to wait patiently. After that 40 minute wait in 2 degrees, at 5:59 I got my order. I said to the obviously stressed out waitress (who was manning the phones, handing out orders and taking payments) that although I knew it wasn’t directly her fault, that their ordering and pick up service wasn’t fit for purpose. She retorted that it was because of deliveries, to which I replied that they should have revised the times that they asked customers to come and uplift their orders.The organisation around order distribution was diabolical, their customer service was incredibly poor and the likelihood of me ever returning is remote to say the least. A 40 minute wait for what turned out to be tepid food when THEY had requested I come and pick up my order at that given time was completely and utterly out of order. When we are encouraged to support our local businesses to help keep them trading, and your local loyalty is rewarded with such contempt, they really don’t deserve to continue to trade at all. Give yourselves an almighty shake Valerios, and get someone at the helm who can run your business effectively!
suebee88 . 2021-01-29
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As always, lovely takeaway fish and chips cooked to order, served by polite cheery staff, who have consistently kept up a tremendous service this past year, well deserved GOOD FOOD AWARD WINNER 2021 Says it all thank you valerios
Truesu . 2020-12-28
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Probably the best chippy in the west of Scotland. We're regular visitors and have never been dissatisfied or disappointed. The neg comments I put down to the claim culture nae Sayers after a free meal
graham m . 2020-12-12
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All fish freshly cooked to order Great value for money Drive up to Lanark Loch and enjoy the scenery with your tea
cwlongmire . 2020-12-07
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Just bought freshly cooked fish, lovely and good size, the girls on counter were very pleasant and seemed very aware of covid regulations, was pleased to see they sanitized both the till and card machine after i used my card, always happy with service here, even through the very stressful last several months cant fault them, well done to all the staff for your hard work ⭐️⭐️⭐️
Truesu . 2020-11-23
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Went to Valerio’s for a Black pudding supper, I had to disturb the attendant on her personal phone call to place my order, the repercussions of this was that my black pudding Supper looked like a kids portion with very little chips, the sad part about this is that her boss stood and watched her shake the chips out of the box till there was very little inside, there is a chip shop in the High Street in Lanark who I have been told give you a proper portion of chips with any meal that the box doesn’t close, I know where I’m going for Value for money and it’s not Valerio’s kids meal chippy!!https://www.tripadvisor.co.uk/ShowUserReviews-g672156-d3478624-r777485697-Valerio_s_Famous_Fish_Chips-Lanark_South_Lanarkshire_Scotland.html#
Y3550ZDjohnm . 2020-11-20
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Poor service , unprofessional staff ,small dry portions Doesn’t appear to adhere to COVID regulations
traciemcti . 2020-11-20
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We ordered our meal and was sent confirmation to collect at 6:50pm arrived at the store and waited an extra 20 minutes for our order, when a member of the staff approached me to ask me my name her customer service skills were terrible her whole attitude towards me was just nasty, after going to organise our order the woman on the fraying station came over to me and said what’s your name after me already telling the other girl and has been standing for a good 10 minutes after our waiting time for our order to then wait another 10 minutes for our order to be ready, when receiving my order I noticed two of the staff were bickering at the microwave and now I know why when I got home and took my food out the bag my beans were completely sour rather than just telling me they put it in the bag anyways all food was cold and to be honest am really disappointed as we are regular customers in at this chip shop every week I feel a lot of your staff need some new customer service skills training and to respect there customers a wee bit more I understand all the pressure people are under at the moment as I’m also working in this pandemic myself but respect the customers that are keeping yous in a job wont be back again!
nicolemIllsx . 2020-10-01
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My hubby waited 50 min for his order , he was waiting with my impatient 2year old grandson.There was about 8 in the queue however they seemed to be more concerned about Home deliveries, no communication from staff re waiting time.After this long waiting the food was appalling, dirty fat and over cooked.Will never ever return along with all my family who live local.Food has been bad on a number of occasion’s but always give it the benefit of trying again.But never again.
g8thy . 2020-09-20
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I have to defend, what is an outstanding and exceptional Fish and Chip Restaurant. The Menu is vast and can recommend the mozzarella fish cakes and home made tartar. They say a good batter makes a fish, and Valerio’s Batter is fantastic! These unprecedented times have put increasing pressure on any Business and I have to thank Valerio’s for the measurements they’ve put in place to keep customers and staff safe, whilst still delivering an exceptional service for us all to enjoy. The specials are a treat and love it when they do Calamari. The side salads are always crisp and fresh. Staff work hard and are always welcoming and friendly.
BernadetteEdinburgh . 2020-08-31
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Whenever we have fish and chips anywhere, we compare it with Valerios. Some have come close, including the supposed best in Whitby and Scarborough, but nothing beats it. Top quality every time.
neidpath754 . 2020-08-19
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After a shopping trip along the Clyde valley we called in to Valero’s for our usual jumbo fish supper normally excellent but on this occasion the fish was extremely over cooked about 20% virtually black inside and inedible ( both servings the same) very disappointing
Andrew M . 2020-07-19
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Under what i can only imagine have been tremendously difficult and stressful months this place has been consistently good, delivering both good food and service from the counter staff and indeed all staff, hats off to them for providing a continued service especially these last few months, thanks to all of them for their hard work
Truesu . 2020-07-15
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Black cold chips. Dry overcooked haddock. Small portions and very poor customer service. I wouldn't recommend this once very good chippy.
898iaink . 2020-07-10
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We are regular customers in both restaurant and takeaway, cant believe the review saying otherwise, so untrue, we are in several days a week either daytime or evening, depending on our time schedule, we always comment on how hard the staff work both for the customer and also to keep the shop clean and tidy, even when really busy, and probably more so this last week or so we noticed they are EVEN MORE regularly SANITISING, thank you valerios for considering yourselves and customers alike and keeping us as safe as you can, just wondering if perhaps the reviewer who thinks otherwise is slightly going over the top due to their health issue, and with all due respect to them, if me or mine had a serious health issue we would most certainly NOT be out and about and PUTTING OURSELVES AT RISK after all, we all have to take responsibility for OUR OWN ACTIONS, Thank you all at valerios
Truesu . 2020-03-16
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For my preference, this is the best “ chippy” in Lanark.Have never found any problems re the hygiene or cleanliness. The batter is great and the chips are dry and crisp any time we have got anything. Staying local we are always take away customers
ourmillie_11 . 2020-03-16
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In the midst of this corona virus scare you would expect restaurants to be a bit more particular, especially after a confirmed case in the town and the school was closed for deep cleaning. Well where shall i start? The table was dirty from last customer and i had to ask to get it wiped. Girl went and got a J cloth and gave it a wee wipe leaving cup rings and salt still visible. I had dettol wipes with me so cleaned it properly, i wish now i had taken pic of how dirty the wipes were. The floor was dirty with spilled food that had been walked on, so bad i hung my bag on chair rather than putting it on greasy floor. Then another girl took our order, she had gloves on and was using an i pad type device, she then went and took the payment from another customer, took his money and gave change, then lifted our rolls out of display cabinet and put them on a plate then lifted our spoons from rack, lifting spoon end with same gloved hands, brought cutlery and glasses to table lifting glasses by the top where we were going to drink from. She then went to toilet with same gloves on. That was the final straw. I was not going to eat food. Complained to woman in charge who said they were trying their best and suggested if i was that worried about the hygiene i should not go out. This is basic hygiene standards never mind when we are trying to be extra careful.
lorainel90 . 2020-03-14
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Been coming here for over 40 years & it's still the best Haddock is in the lightest, crispiest batter. Staff are always friendly & attentive.
agnesg2018 . 2020-02-13
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I love visiting this restaurant because it's the perfect place to watch the world go by outside while being warm and cosy inside. The service is fantastic. The food is cooked to order and the choice huge. Sometimes I pop in for a late breakfast or an early lunch. Other times I like to have a coffee and one of their homemade cakes. It's what I would describe as a very happy place.
alexandraaW3293KQ . 2020-01-02
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ラナークの駅前にあります。レストランとテイクアェイがあります。下校時間帯には学生でいっぱいになりました。
takau99 . 2019-12-19
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Went in for the new pigs in blankets and was very impressed food was great really enjoyed it. Would recommend
allan4488 . 2019-12-09
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During a recent visit to Lanark we called in to this cafe, its bright, and fresh with friendly staff. I intended to order fish and chips but ended up selecting Black pudding and chips. It was excellent, the black pudding was served in a light batter and the chips were very tasty. it was also great value and while not the most healthy of dishes it was a very enjoyable meal.
Teadane . 2019-11-29
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Visit this place regularly and the food is always tasty and fresh. The staff are very attentive. Never had a bad meal here. Highly recommended
pamkirkpatrick161 . 2019-11-22
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When we went in this evening, half the tables were occupied and every other table was full of dirty dishes. But ok, so they'd been busy - we didn't mind that. We eventually flagged down a flustered waiter and he took our order. Then the waitress kindly wiped the dirt and crumbs from the table all over our laps. The tables began to fill again and the poor people at the table next to us sat at a table piled high with dishes for 25mins before one of them finally gave in and went to the counter to ask for someone to take their order. And yes, waitresses had been by several times and just glanced at the table then walked back behind the counter to dry cutlery nonchalantly.Someone took their order about 10mins after this, and their response was "Well, we can't see everyone".During this time 4 tables who had come in after us were served and still no sign of any part of our order. After about 30mins and when every other tale had been served we just walked out. Forget it!All of the servers were very young and I don't mind this or blame them at all! I have to wonder if they were properly trained or if there should be some kind of supervision. Maybe if they were willing go pay someone with experience then this wouldn't happen in busy periods?We've been before and the service is never exactly sparkling but it's handy when you're going in and out of the town. But never again.
LanarkshireLyndsey . 2019-11-08
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The fish and chip portions are huge, and the fish is always perfectly cooked. Recently bought 5 portions of Haddock, and all were fantastic. Brilliant Chippy.
jimmy_lee_mc . 2019-11-05
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Having tried the rest I now go straight to the best. Eat in (a smashing fish tea) or takeaway to enjoy at home.
Scott B . 2019-10-28
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visited here recently while in lanark fish and chips are delicious also there fritters are to die for prices are good and staff are nice its quite handy as its right next to the train and bus station give it a try you wont be dissapointed
Alan W . 2019-10-22
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Great food particularly the cod and chips. Had sit in meal with a colleague and the service was excellent as well as the food.
Iain S . 2019-10-20
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Everything was cooked fresh , fish batter was perfectly, beautifully crunchy , chips perfect and lovely cup of coffee. Staff were friendly, polite and attentive. We will DEFINITELY be going back again and again
Janet L . 2019-10-09
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We had soup, nice homemade lentil, served with bread and butter. Tea and cake to follow. Waiting staff helpful and nice. Clean premises, could perhaps benefit from comfier chairs.
69mags56 . 2019-10-07
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Fish supper as good as I remember from bygone days Ice cream to die for Friendly attentive staff Well worth a visit
Joan F . 2019-08-21
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I have frequented Valerie’s since I was young; family drives then working in Lanark.
Paula B . 2019-07-27
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Being coeliac (gluten free) I'm always a bit worried when it comes to chip shops bit I asked the staff here and was assured that the chips are cooked in a separate fryer to everything else, so they are definitely gluten free. The cheese was also gluten free and I had no issues at all after having chips and cheese from Valerio's. Don't know whether they do gluten free nights or if they have gluten free batter that they can do, but the chips are definitely ok!
TheVeggieCoeliac . 2019-07-21
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Had meal here with 3friends. Food wonderful - freshly cooked and great value. Staff really nice and can't wait for a return visit!
Phyllis B . 2019-07-09
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Visiting relatives in the area..large queue,but I waited and could see that the food was getting put in fresh and it was worth the wait..Just bought 3 single fish,but that was what we wanted.. Fish were very good...Staff were friendly..
WilliamH962 . 2019-06-20
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On a diet at the moment so only visit for an occassional treat. On a Saturday evening 3 weeks ago we tried to phone in an order and they were not picking up so made the journey from the valley only to be told " no Jumbo Haddock, no white pudding, no fritters. On a Saturday night??? Come on!!
rufus47 . 2019-05-31
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982 Opinions
My hubby and I stayed here for one night. The room was really big, with a king-sized bed, especially as this was supposed to be a standard double room. The view from our room was spectacular and really relaxing. It was lovely being able to lie in bed listening to the water of the River Clyde. We had dinner in the restaurant and the food was very good and service excellent. We found the breakfast to be the opposite, however, which was a disappointment. The food had already been cooked and the sausage was overcooked and was inedible. It was also cold. We did express our disappointment to the waitress but was only offered another breakfast. When my hubby questioned that if a new breakfast was going to come from the kitchen again already prepared and cooked then there would be no improvement. An apology was given and taken off the price of the bill. We had the use of the leisure facilities in the hotel and pre booked a treatment each. This experience was fabulous. Our therapist called Vicki was incredible. She was understanding of both our needs and gave us our treatments accordingly. Inparticular I have never had a facial quite like this one. It was remarkable, relaxing and helpful in giving hints on how to relax more at home. Thank you very much.
182 Opinions
So 1st and last time visitor ! Was recommended to me so made a trip for lunch. Ordered soup which both came luke warm so requested that they be warmed up to eating temperature. Take 2 on return one was slightly warmer the other still luke warm. As am not one for take 3 spoke with staff to ask if I could pay as decided to go elsewhere, no charge (not eaten) but the soup "apparently" take a while to heat !! Offered to heat "again" but thought after 2 attempts, not. It should be good to go from the off otherwise why serve cool soup. A less than satisfactory experience and to be honest not a great ambiance, my wife thought seating was uncomfortable. Sorry but that's how we found the place 😐
105 Opinions
Second visit here & was another amazing meal. We had the fish & chips, ‘boring’ burger & chips, maple & garlic siracha chicken gyros & southern poutine loaded fries. Everything was cooked well, tasted amazing, well presented & we didn’t wait long for food to arrive. Service was excellent, waitresses are lovely. Didn’t have any alcohol this time but cocktail menu looks amazing! Restaurant is really well decorated with lots of unique features & there was a great, buzzing atmosphere. Forgot to get photos of the food, was too excited to eat it!
219 Opinions
Family got meal deal for a tenner was good value for money. My curry I paid full price for to take home was an ok curry hardly any so that was not worth the money. Was only 2 other people in midweek lunch Mon
56 Opinions
I come into Crema often with family and friends. The staff are wonderful at their job and take great pride in the service that they provide. The Veg&Lentil soup is a MUST! Couldn’t recommend enough!