Usa Chicken in Newport

Can’t fault them, always deliver on quality and customer service

Half my order was missing, I had to go collect the rest as the shop was really busy, when I got there it was dead. Shop did replace my burgers but the kebabs that were sat at home were freezing by the time we got to them.

Food not bad considering the wait

The chicken tenders oooohh THE ARE THE BEST! Better than kfc every time I'm hungry I always get some chicken strips from this place very good USA Chicken

Walked in here after searching for food as I'm spending the night locally and saw that they advertise 6 pieces of chicken for £9-80 snd I checked my bank account only to find out that they charged me £10-80 so where does this extra £1-00 charge cone from as ot can't be a card fee as tgey didn't say there was a fee. As for the food, chicken needs a little little bit more cooking time, the batter needs a bit more consistency too it to help it stick better and FAR LESS SALT...gave up as eating as too much salt ...bleerrrg It is called "False advertising" showing one price on the board upon entry and then charging another price at checkout!

Came in for some chicken strips. Fresh and tasty. Will be coming again.

My food was cold when it arrived, i ordered a garlic pizza , cheeseburger & chips and all of it came cold.

Food was cold even though the order was early. The food tasted like was like it was cooked hrs before it was delivered

Absolutely terrible. Ordered at 10pm and given Stale chicken. Extremely dry as must have been there all day. Do not recommend wasting your money on this.

lovely food,hot,early what can I say

The kebab was nasty and too chunky, I had 1 bite and couldn’t eat more. The chicken wings on the other hand were quite nice

not brillant Kebab was too salty not good at all

Decided to try the free choice pizza, it was pretty good. The pizza garlic bread was great as always.

The phone manor when calling them to request an update as the status of my order did not change until 9 ish I was concerned that I was not going to get my food. The person who answered the phone was rude and abrupt

I can’t say how late yet as I’m still waiting it’s 20 minutes so far

Rang the company and so late rang the company gave me so much grief and attitude saying I gave them the wrong address which I put in the right address no food delivered at all and now my son is starving I’m shocked and they call a good takeway absolutely a joke I’m fuming and wasted nearly 30 pound of my money which don’t go far at all now I only done this as a treat for my son bday meal which he decided to pick from here never again shocking big time so refund and no apologies going at all 😭

Came here after a night out as it was the only place with 5 star hygiene rating. Was very happy with the friendly service and great quality chicken. Best flavoured chicken nuggets i have had

Me and my son just went in at half 8 after a day down Cardiff. My boy wanted chicken strips and I had a donner kebab and both were hot and fresh. Served 10 mins later at the most and the guy who served us was really friendly. These guys will get you fed, and my boy is fussy and he loves their chicken so trust me, that's a seal of approval. Oh, and the donner was tip top.

Chip's not good. Spicy wings alright.

Beautiful food , super hot and fast delivery

The quality of food here seems better than their rivals around town. Delivery time is usually quite quick. Cheers all.

Food tasted greasy, I understand kebab meat can be greasy on a regular basis but the entire box was covered in a thin lining of it.Lettuce was soggy as anything and the kebab tasted as it wasn’t fresh.Fair to say for the price i paid ,I was expecting much better.

Excellent food quality. Highly recommended

I always order a delivery when I’m having my treat weekend and I have never been disappointed so far, always the minimum delivery time. Also I’ve been ordering from here for over 15 years

Didn’t get my food yet it says delivered. Last time i’ll be ordering here again.

Absolutely appalling I’ve visited USA chicken many of times but this time I went in there the staff was looking at me with horrible faces they had an awful attitude and the way they was looking at me was awful when the gave me my food they just chucked it on the counter they never gave me no servets no cutlery I had an an awful time

If your a believer that salad is more onion, than anything else, then it's amazing. The batter tasted like it was cooked in week old oil, v with literally only the feel of spice telling the difference between the mushrooms and Chicken batter. Spent £20 over half went in the bin.

On [date], I ordered food to be delivered to my apartment building, [Apartment Building Name]. The delivery driver, unfortunately, exhibited aggressive and rude behavior, which created an unpleasant situation. Upon arrival, he did not communicate effectively with the building security, leading to them refusing him entry. Instead of addressing the situation calmly, the driver resorted to shouting on the phone while waiting outside in the rain. Due to these circumstances, my food was left outside for an extended period, resulting in it being cold and inedible upon my eventual retrieval. I believe that had the driver communicated the issue more calmly, I would have promptly come down to collect my order and avoided any inconvenience. This experience has left me feeling uncomfortable and dissatisfied with the service provided

was frezzing and poorly wrapped was gutted

Delivery was late and food was cold as a result

Worst customer service I've ever seen was told my order was on its way . Called 25 mins later to be told , my order had just left , then was 3 minutes away .. then I said I will wait for a few more minutes but would need a refund . Was told there would be traffic , this was at midnight .. then shouted at and told my order was cancelled and get my money from just eat .. absolutely appauling

The food tastes good and arrived earlier than expected.

Delicious food 😋. USA number 1 shop in Newport. Highly recommended

Excellent hot food. Highly recommended

No ketchup no mayo and chicken was over cooked

My food took 2 and a half hours to come

The chips were hard and cold the cucumber tasted foisty.. The whole meal was cold so every bit got wasted which was a shame as it was 1st time we ordered from there.A waste of money which we couldnt really afford due to both having cancer and hardly eating as it is. Wont be ordering from there again.

Only took seven minutes to arrive. Amazing !!!!

20 minutes early great food as always

Ordered food at 7:20pm didn't arrive when they stated so rang them and they kept giving excuses over 2 hours later and still no show

Nice Doner and spicy chicken. Hit the spot!

Awww the spicy wings!!! Best in newport

Food tasted awful and the burger meal was cold

Was half hour late so arrived really cold as it was sat waiting for a driver to pick it up

Was really nice but Sauce was missing

Food was a bit cold. No sauce available with the wrap? I don’t understand that, it’s just dry without having sauce on it

The chicken wasn't very nice couldn't eat it The skin was dry an burnt to a crisp as if it had been cooked twice. The kebab was hard an not edible.

Order food and drink drink never turned up rang them they said be out never come after 40 mins ring back not good service

Pizza was near on cold chicken was undercooked and cold

Cookies from this place is amazing and the pizza was lovely always orders from here

Food gave me the runs almost immediately

Literally every item on the menu is delicious, and they're all really lovely people x especially Ali 💓 honestly my fave food get it every night out 😂 the fried chicken is like KFC but bigger portions, the pizza is lush the base isn't too thick that it's doughy or to thin that's it's really crispy, right amount of sauce so it's not drowning in it and the cheese is beautiful, the burgers are devine and the lamb kabab is to die for (would literally be my death row meal ngl) 100000/10

The driver should receive a raise asap

Food said delivered but we never got it , called restaurant but man on phone couldn’t speak English so no joy

Polite driver, food arived within 25 minutes when should of been an hour which was fab because i was hungry

Won't be ordering from here again. Asked for all the salad and they forgot it and no chilli sauce on my food as I'd asked. Too much garlic sauce on my food ruined it!

After reading reviews I was scared to order. But I can only tell. Best food I ever had. Loved every bit of it. Definitely recommend and will order again!

Not happy Left a note saying no lettuce but my wrap came covered in it had to bin it as I won't eat it after it's been touched by something I can't eat

Got my order wrong after waiting for an hour and a half lol

Ordered 2 kebabs one small chicken doner and chips, one lamb doner ant chips. Got both lamb (I dont eat lamb as im alergic) plus the large one was cold and chips was really soggy. When we phoned customer service was rude. Giving phone to one another, noone wanted to hear where is the problem. So my partner patiently waited until someone will actually speak with him. And he said that he want chicken donner and explained that i dont eat lamb. Than they say what they cant do that. And what they f**king busy, And manager will phone in 5min. (Yes that is exactly what they said)In 50min we havent received any phone call just delivery came over and dropped another kebab on the floor when my partner seen it he said we dont want it and asked for a refund driver just told him f**k off. After not being happy about not received phonecall and kebab on the floor. We phoned again to speak with the manager. (No manager in the store). We telling what we want our money back and hey again. No, we cant do.. you dint pay by card, you didnt pay by the app. So yes we are very very disappointed. Never again ordering from my used to be favorite kebab shop....

Missing things off my order and the stuff I did get was not correct, called them, they had a couldn’t care attitude and hung up on me first time, called again and told me that they’ll try and sort it out but there busy, I’ve never had a problem with them before, but this time it seemed like we’ve had you’re money now f#%k off

There was food missing from the order and the original order was delayed and arrived tepid at best

The food was warm not hot, I had a pot of garlic instead of gravy, but I was given the right drink. I have had better meals that's why I will order from them again.

Chips was mushy and cold Wrap was stone cold Garlic bread has no crispness to it just fell apart like dough Only thing I enjoyed was my can of Dr Pepper Would like a refund on this food disappointed

Lush burgers and came quicker than expected. Definitely order from them again

The food was left outside in the cold and I had no idea how long it’s been outside for and the food is stone cold

Where is it? Not normally waiting usually on time

Ordered a boxed kebab meal was full with different meats chips salad 2 pittas and garlic sauce still hot and was very tasty can't fault it great value for money

Very nice and tasty chicken, just like KFC's

I placed an order on just eat at 9:00 said it had been delivered within less that half hour when it hadn’t phoned the shop they were decent about it and sent another order out finally got my order at 11:00 the delivery driver practically threw the food at me not only that the food was cold the chicken was still pink and chewy I was pulling the veins out of the chicken wasn’t very clean the kebabs was dry and hard

Always order kebabs from here, they are always spot on, meat is always cooked lovely, i love the chilli sauce, spicy just how it should be. Never waited that long for a delivery either.

The food didn’t even come and the workers who picked up the phone was so confused didn’t know what was going on absolutely appalling. Not ordering again thank you very much for wasting my time at 1:37 am absolutely disgusted in your behaviour as a business

The food was late cold wasn't the right order and it was played with it burns my and my son tung and swell mine and my son tummy please don't eat from the especially if you have children..take care

The food was ok nothing to complain about but I’ve had better

Absolutely shocking. Ordered kebab not cooked properly,no sauce ,salad was old . Disgusting food . Man over phone very rude hanging up on me and wouldn't send a new one . AVOID!!!!!!!!!!!!!!!!

Chicken 12/10 - Recommend to anybody + good late opening times

Chicken 10/10 - Recommend to anybody + good late opening times

Chicken 13/10 - Recommend to anybody + good late opening times

Chicken 11/10 - Recommend to anybody + good late opening times

Never turned up and just eat won’t even give a refund for it

Order from here a lot this was probably the worst takeaway food I’ve had in a very long time. Chips rock hard , curry has changed to a different style, kebab full of grease , pizza was quite sour tasting

Was left on my doorstep with out a know on the door or anything by the time it was found it was cold

Best lamb shish you will order in Newport

Excellent food quality. Delivery driver friendly.

Ordered for my son food was late cold and disgusting even the driver told me the food was cold before he even gave it to me it was supposed to be delivered by 17.40 then had a message to say delivered so message them to get a message back to say it was delayed and would be with me by 8.15 8.30 it actually turned up and was stone cold complained about it an they gave me 2.80 credit absolutely disgusting service all round from USA chicken an just eat

Our order did not come and they messed it up the delivery driver gave us the wrong food wich I was happy to send back as that was not what I'd orderd and I wownt eat it to then be told I'd have the right order tonight instead of resolving this I was hung up on numerous times by the restraint and I still havnt relieved a refund descusting and unproffesional

Food was hot. Fresh. Not fatty or gross! Loved it. Thank you

Really disappointed chips had gone soggy, missed a can of pop an food was late and cold.

Driver was rude on the phone when asking for directions and was rude towards me at the time he dropped my food off, I also had Large chips missing and food was stone cold.

forgot my chip's again and food cold

Normally my go to place. But food was awful today. Stone cold, chips tasted like they’d been sat for a while. Asked for a shish wrap but got naan bread with lettuce & shish on top 😂 hot wings were soggy & very grease. Very disappointed unfortunately.

Food was cold and wet, hot wings were soaked in grease and pink inside.

I didn’t get mix meat and chips and no salad also no chips with my kids meal but the chicken meal was perfect

Usually USA chicken are pretty good but today I ordered two chicken burger meals with Pepsi max but chips were not provided and we were given cans of Pepsi. So ended up paying £15.60 for two plain burgers and two cans.

The food was cooked to perfection and the delivery driver was extremely polite will definitely order from USA Chicken again soon

One of my favourite, go to places. Excellent food, delivery etc

Sent me the wrong chicken wrap. Order from here all the time so it was a shame that it was the wrong order this time because I couldn’t eat it.

Certainly isnt worth the money pita not even hot meat taste horrible certainly wont be ordering again waited a hour for majority of it to be chucked in bin

Apart from the late delivery time, food was amazing as usual

Was a regular customer but I won't be anymore there food has gone right down hill comes cold or dripping in grease and by dripping I mean drenched it's disgusting and I paid £11 for a shish mixed kebab and there was literally 6 bits of meat rest was salad absolutely terrible