The Burger House in Newport

I had a lovely chicken burger and wings with a great customer service. I recommend this place to everyone in Newport. 🌟🌟

Absolutely fuming, I've been waiting for over an hour for a delivery that was never going to come! It was confirmed on yhe foodhub app, and counted down on the tracker. I spoke to foodhub customer service to ask where it was as it was late, for them to notify me that Burger House didn't have an order for me! Not even an apology for wasting my time and money! Won't be ordering from these again if they can't even get the basics right.

Great overall vibe and the food tastes so good.

Absolutely disgusting. Not even worth 1 star. Food arrived over 1 hour late. Rang to track order, women absolutely clueless. Meat undercooked and a slobbery mess. Fries were stone cold. £35 worth of food ended up in the bin. Vile!

Best Naga burger and naga wings

The burger was good. Very good value which is the best attribute of this restaurant. Extremely good value burger. The chips were a bit bland. The restaurant itself was empty and a bit uninspiring but I think I would return to try a different burger.

They took the money for the food, but then denied ever receiving the order, when rung to ask where the food was I was rudely spoke to and hung up on!! Would not recommend.

When they get it right, I recommend this take out to anyone. Peri chips are really nice. Double chicken burger is massive and very good. The hash brown one is also great. Now eating the smash box and it is really very good! Only complaint is the occasional delay in arrival and the food then has been as if it's refried. However, I still keep coming back. Definitely try it once, you'll see what I mean. Very tasty.

Ordered two milkshakes from there at 9:15pm and they didn’t show until 10:10pm which is long for only two milkshakes and when they was delivered they was very watery and tasted like cat urine and when I rang them to complain about it the lady shown no care and given us instructions that was no use at all and was very cheeky on the phone. I will never order from This place again even for a can of coke

order for the very first time . naga box and chicken stack burger . naga burger has such an awfull smell that wasnt able to eat more than one bite . things other than burger such as strips, wings , fries are good but need improvement in burgers

Disgusting, first time ordering, would not wish this experience on my worst enemy. For starters, the food was over 2hrs late and we were repeatedly lied to by customer service who obviously were clueless as to where it was. After actually calling the driver directly, he himself misinformed us of how long the food was to arrive. Somehow, when the food FINALLY arrived, it was worse than the service. The ‘smash burgers’ were cold, frozen patties with absolutely no flavour. The chips tasted like they were cooked 20 years ago and were drowned in the peri seasoning in one place. The milkshakes we ‘upgraded’ our drink to can only be described as milk. Please please please do not order from here ever.

Very good food and nice and fresh,warm and waiting time was not long.

Took about an hour to turn up, but was 1500% worth the wait burger was one of the best I’ve ever had, peri chips were on point & the buffalo wings were amazing, would highly highly recommend. First time buying from here and definitely will be ordering again very soon

Not even worth the 1 star nobody in the shop can understand a word I’m saying good over 40 mins late terrible service will never use again AVOID

Reasonable and lovely halal food.

It’s been a nice experience having that much good fresh halal food. I love travel from Chippenham for having these burgers. The prices are so reasonable really value to money deals.

Ordered from here for the second time and I am not disappointed, we live in risca and the delivery is mega fast, food is always hot. There is no other place close by that is as nice as this place. Banging burgers and the dirty fries are amazing. This is my new go to for my weekend treats!! So glad I found it 🥰

Waited over 2hrs for food still not arrived, called restaurant adamant driver had delivered the food, told to ring back but now they won't t answer the phone.

The food was inedible I wouldn’t feed it to a dog. The burger was one big giant mess. The chilli bits were completely undercooked. Will never order was here again

Don't order from here waited over a hour food arrived wrong order and it was cold do your self a favor go to do lishous behind sprinkles on Chepstow road

Today I go the burger House.the food was very good and delicious 😋

The Naga chicken burger is delicious. Especially the Naga sauce also other sauces are banging. Stuffs are friendly as well 👍🥰. Well done.

Terrible food, cold and nearly two hours wait. Worst tasting burger I’ve had. Chicken wings weren’t cooked. Chips were soggy. And the customer service was abysmal. Rang the restaurant to explain and they basically told me to do one. I’m not one to write reviews but hopefully this is a warning to others. Do not order from here!!!!

Foods vile, mayonnaise lumpy 🤮 they take cash for desserts but never actually send them out when calling up the attitude of the women is vile!! Take my advice & don’t bother!

Lovely food and friendly staff. Thank you.

Amazing food, we sat inside to eat the burgers. The burgers were made with love and full of flavour.

They just hung up the phone on me 😒

Mashallah, very nice food and service, definitely 10/10 service

Sat inside, spotlessly clean and very friendly staff atmosphere! Can't rate this place enough! Food is absolutely amazing and very reasonable!

Ordered through Uber Eats. Delivery was 45 mins later than their latest estimate (almost 2 hours from time of order). Telephone number out of order to ring for update. Food was cold and tasteless.

Ordered through Just Eat. I wasn't disappointed as the delivery was fairly quick and the food was really warm and tasty. I highly recommend their Smash Burgers!

I walked in and ordered food. Staff was lovely and very accommodating. The food was very delicious and warm.

Great place, great food. My go to place, second order within a week!

Amazing food and even better service! My go to takeaway from now on!!

Great place! Had a birthday party for the family here. It was amazing! Everyone enjoyed it!

Amazing experience everytime been coming here for a while best burger in Newport 👍🏼

Tried here tonight for the first time, never again! Took a while getting here which was understandable being a weekend, delivery driver apologised for the wait but the burger meat both smelled and tasted like it was gone off! Literally had 1 bite and it went straight in the bin, waste of nearly £30🤦‍♂️

Ordered food over and hour ago and still hasn’t been delivered pretty sure it isn’t going to be either absolute joke!

My husband enjoyed his burger & mine, however I could not eat my burger as due to burger sauce (allergy) this was not in the description of the item. Mac and Cheese burger (thought this would be wet enough without a sauce). Other burgers on the menu specified that it had burger or another type of sauce, so I assumed this one would not as made no mention. Burger house you really should list this, as this is an allergen. Completely ruined meal for me as all I could eat was the chips.

By far the best burger I have tasted, me and my partner love a burger and have tried alot and always been disappointed, but not this time I had the death by cheese burger and holy sh*t I couldn't believe the flavour and how perfectly cooked it was! Amazing!!!!!! Well done we are now your regulars

Unfortunately, I had ordered from Burger House before and had no problems but tonight I was sent raw chicken. I am very disappointed in the level of care taken with my food. Hopefully I won’t get poorly from it.

Affordable prices, underrated food and super friendly service. Naga wings in particular are one to try 🔥

Haven't even finished my food yet but this is the nicest burger place I have tried. Absolutely beautiful and fresh. And the BBQ wings what in the amazing?. If anyone likes wings try them. My new favourite restaurant by far. 10/10. Smashed it. 🥰

Absolutely gorgeous food! Amazing, best burger i have ever tasted.

Ordered from here when staying in a hotel, called for an update on my order I was told it was on the way and would be there very soon. I informed the guy I was waiting out side 20 minutes later the order was cancelled on Uber eats. He could have made the effort to call so I wasn’t outside all that time

Looked good then while eating it i noticed a weird taste, smelt my burger and it smelt like sick. So dissapointing

JHEEEEEEEEZ!!! This place is bussin boi! Had chicken burgers and chicken wings and they were insano style GG WP

Had delivery from this place a few times, the chips are decent, nice and crispy, the burgers are proper nice! Juicy and tender, will definitely order from here again

Quick service, the food always tastes fresh and cooked well It takes us 15 mins to get home and the food is still piping hot and tastes great

Great burgers and great value for money. Would definitely go back if in the area again.

Over 45mins late delivering our order. Then the fries were forgotten. Another 30minutes later they're delivered by the most obnoxious and rude delivery driver. Absolutely will never be ordering here again. To top it off, food is less appetising than a cold Macdonald's that's 4 days old! I binned my burger after 2 mouthfuls. Avoid like the plague!

Ordered at 18:59 been about 2 hours called restaurant and looks like they forgot to put my order in called again to ask if it was still coming said it would be 10 minutes it's been 30, paying 4 pound for it to be delivered by someone on a mobility scooter or these guys are flipping burgers without fire either way wishing I ordered a kebab

loaded fries wouldn't fill a toddler. very soggy too.. works burger was okay but definitely burgers itself been reheated

Appalling service!! Ordered food well over an hour from time of delivery to give the Burger House extra time to deliver, and they failed abysmally to get the order out!! Just eat said 30 mins for delivery, but an hour and a half later, NO FOOD!! Kept receiving messages saying they were very busy!! Yeah, not busy preparing and delivering my food! Order from here if you're on a diet as you wont get any food delivered!! Cannot recommend at all!!

NEVER ORDERING AGAIN RECEIVED FRIES AND CHILLI BITES CRUSHED AND TO TOP IT OFF BURGER STINKS LIKE IF ITS ROTTEN. PEOPLE DON'T TRY UNLESS YOU WANT TO GET SICK THO

Absolutely stunning food we had a little mishap and they replaced the food and added a few extras in i highly recommend the burger house high quality food and high quality customer service will definitely be my new takeaway

Absolutely wonderful. Really nice burger and chips. Polite and friendly service . A must visit place

Chicken burger was great !! but the sides were very poor. The shake size wasn’t the biggest plus chocolate sauce really didn’t do any justice it tasted very cheap when mixed with Ferrero chocolate.

Family meal fantastic food really helpful staff

First time eating here and it was absolutely amazingg, the burger had the perfect chicken to sauce ratio and the fries were crispyy, very friendly staff, highly recommend 10/10 😍

Nice but wish they had more options just the same stuff

Decent customer service however the food took 30 mins to arrive when we were told 10 mins. Double chicken burger was ok, but too much batter in my opinion. Ketchup and mayo weren’t available but we were offered other sauces.

Nice and clean restaurant, the staff are respectful and friendly, the most beautiful and the best, their manager Anas is someone who can not describe the taste of food. Count them ok. In the month of Ramadan, they gave water and dates for free. The comfortable seat deserves 10 stars, not 5 stars.I made my brother's birthday, and they didn't charge me any of the drinks for free Thank you very much 😋😋❤️🇬🇧🏴󠁧󠁢󠁷󠁬󠁳󠁿Newport. Wales Alhusseini 🇮🇶📿 انصح الجميع في زيارة هذا المطعم الرهيب طعم احترام نظافة

Tried upon recommendation. Good selection of burgers. Ordered the works burger, tasty with bot too much sauce. Beef patties were a little dry which is why i haven't given 5 stars. Although my sister in-law had the double chicken. That was definitely deserving of max stars. Freshly fired chicken, with a nice kick of spice and crispy batter. Sweet potato fries were lovely. House special fries are definitely worth the price. Would definitely visit again for the chicken burgers based on that.

Food was amazing shout out to the chef🙌🏽

Hi I got to say how lovely the staff are they go out the way to make sure you're ok and if you need anything.They are so polite.i enjoyed my food and my shake. thanks to all of you working at The burger house

Very friendly service and enjoyable. Great food as well!

Bangin food with a great choice menu. Very friendly staff. Nice decor. Great prices. Can't fault it in any way. Will definitely recommend and will most definitely return. Been there twice already. Awesome choice of drinks too, especially the mocktails. Hats off to the manager and everyone involved. Keep doing what you do. Bangin food!!!

Ordered triple burger, this was quite nice, the onion rings where out of a packet I paid £1.99 for 3 rings. I ordered chicken Strips £2.99 for 4 they were out of a packet & the size of my thumb two had such a small piece of chicken there was more bread crumb than chicken, the fries were tiny & greasy. the milk shake was watery and tiny. Didn't look like the menu at all very disappointed for £22

Great food! There’s something for everyone from fresh burgers, wraps and wings. Highly recommend the honey wings. A must try for all foodies!

Good stuff! We had a leaflet through our door for this new place. I tend to ignore leaflets but attached to it was a nice genuine message from the owner, about their new venture. We ordered for the first time today. The food photos don't do it justice. The entire burger tasted very fresh and was cooked just right. Prices are good value. We also received the order 20minutes earlier than expected! Thank you, and I wish you all the best with your new business! RT

The Food was brilliant personally for me it’s one of the best restaurants I’ve ever been at the staff and service was great they treat their customers well and the food was way better than I have ever expected I’d definitely recommend this place to others you won’t be disappointed.

What can I say. Tried them on their opening nite and the place was full to the rafters,but the boys their Smashed it and the food was bang on, I won't say anymore about the food, I'll let your taste buds do the talking, you've got to try to experience what I'm trying to say, What are you waiting for? Go, Go, Go.

I would highly recommend this place! The food was absolutely delicious and very reasonably priced. The staff were very friendly and efficient, and the restaurant was very clean and stylish. Definitely my new favourite restaurant/takeaway and I will be coming back again soon!