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4.0

Based on 441 opinions finded in 2 websites

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Nº 254 in 542 in Newport

Nº 2 of 12 American in Newport

CUSTOMERS TALK ABOUT DISHES WITH..ribsroastribchickenlambsteakpork

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My partner and I went here for a nice meal out. I had the fish which was sole it was just awful with a white runny sauce and no taste. To be fair they offered me another dish, I had the lamb which was okay but both dishes had no seasoning and was tasteless. Not worth the extortionate prices that are charged

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Vicky Clode . 2024-09-22

MORE AT Google

Wow! Me and my husband were celebrating wedding anniversary. Andrea and Ashley made our day even more special. Everything from service to the food, drinks was great. I was amazed by how tasty and tender was the steak and ribs. Thank you very much for beautiful evening. We'll definitely come back.

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Dream51902020928 . 2024-09-14

MORE AT TripAdvisor

For a restaurant tucked away in a hotel lobby we had the most amazing smoked BBQ platter with ribs and chicken wings that absolutely off the bone. Definitely not something I've ever experienced with chicken wings before but will now be hunting white whale style more close to home. Every part of the platter was thoughtfully put together with the pickle being a perfect cut through from the richness of the sauce and the chips perfectly crispy and seasoned. The brisket was incredibly dry, which was very surprising from such a normally big ticket item but everything else was so wonderful we didn't even care. We had the most amazing service from Becca who offers to check everything was gluten free just to ease my mind when items like onion rings aren't usually but in this case absolutely were as standard, and were incredible. The only downside was that due to health and safety policy we couldn't doggy bag any leftovers so make sure you come hungry when you visit!

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Charlotte Rogers (Lotti) . 2024-09-02

MORE AT Google

Had a really nice evening with some friends who were staying in the hotel. I had a great burger, but our 2 friends had what they thought was just ok food, they should have had the burger! Starters were delivered a little slow but my main course came quicker. As it’s a rib smoke house you would expect a more bbq steak house menu and sides but alas no. Don’t forget though I had a great burger, I am being picky. Deserts were just ok, and they need to work on that part of the menu as well. The atmosphere was great, service was above average but delivery from the kitchen could have been speedier, especially on a quiet night. Would I eat there again? Yes, would our friends? No.

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Mark Cleghorn . 2024-08-15

MORE AT Google

The Southern fried calamari seemed to taste of nothing but grease. I assume they are used to people not liking them because I only managed one an a half pieces and, when the waitress took away my mostly full plate, she didn't bother to ask if anything was wrong with it. The smoked short rib was dry and slightly tough as though it could have done with longer in the smoker. I tried to swap out the fries the dish came with for loaded fries. I explained was happy to pay extra but the waitress came back and told me the kitchen could only do dishes as they were described on the menu. I said not to bother and to send it out as is but I still ended up with two portions of fries. I wrote a £10 tip on the bill but when I got home I discovered it had been entered on the hotel invoice as £15. That is quite a large tip on a sub £40 meal.

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Richard Chambers . 2024-08-10

MORE AT Google

The food was fantastic and the restaurant seemed to be clean and tidy. The service was incredibly slow but it appeared to be due to a lack of staff and nothing else. It was also very busy due to the university having its graduation ceremonies and meals that week. I’d definitely recommend and I’d I like to try a Sunday roast one day.

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Nem . 2024-08-01

MORE AT TripAdvisor

Really disappointing. Staying in the Coldra Court Hotel, we noticed the restaurant situated inside. We opted to eat there as it looked nice and was convenient. Starter of Tortilla chips and, well mayonnaise and BBQ sauce? Not great. My hopes were high as this place is called the Rib Smokehouse and Grill, surely the mains will be good. I choose the 10oz Sirloin (most expensive thing on the menu), opted for Medium/Rare. To say it was overcooked would be an understatement, it was very Well Done. It was as tough as old boots. Wife had the ribs which was better. Food and drink overpriced and well the food, substandard.

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Lloyd Bowen . 2024-07-30

MORE AT Google

Sunday lunch for 16 for family to meet American relatives. Initially some misunderstandings about booking and preorder due to numbers. However these were sorted out quickly and efficiently by Andrea at front of house. I cannot thank Andrea and Alex enough for the service we received. The food was excellent. My beef Sunday lunch and selection of vegetables was the best such meal I have had anywhere.. .

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Alan e . 2024-07-25

MORE AT TripAdvisor

Nice food, friendly helpful staff, drink prices need a sharp intake of breath otherwise a pleasant experience.

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Mostyn Jones . 2024-07-17

MORE AT Google

Food was delish, service was great, atmosphere was chill and nice to hear live music on piano - I haven't visited since my husband and I got married in the coldra court 5 years ago so was lovely to visit and reminisce

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Tasha Lichwa-Brickell . 2024-07-13

MORE AT Google

Lovely waitress. Faith, you are delightful. Arrived early. Had a drink at the bar. Not a great experience. Took it outside. Dirty table and tired looking. 3 drinks, one being a coke, £30. Went into restaurant. Not very friendly lady took us to our table. As I said, waitress was delightful. As it was my 60th birthday, I had a free glass of Prosecco. Starter, chicken wings. Ok but not hot. Main. Steak. Slightly tough and not hot enough. Dessert. Ok. Overall experience. Mediocre. Would I return…. Probably not.

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Anne J . 2024-06-17

MORE AT TripAdvisor

This place was amazing. We were seated instantly and the service was very speedy and friendly. Our waitress Gabby was absolutely amazing. Very friendly, very knowledgeable, and overall an excellent server. The food was outstanding. We only had one course as this was enough to satisfy our appetites. I would highly recommend this restaurant for its service, quality, and overall atmosphere.

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koala183 . 2024-06-06

MORE AT TripAdvisor

Food was sensational! We had ribs and pork belly, and it was unbelievably tender and tasty. Service was friendly, and the Guinness was excellent. Highly recommended!

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Ash Knight . 2024-06-06

MORE AT Google

This was booked by a family member for my 40th Birthday and I have to say I wasn't impressed. With this restaurant being part of the celtic manor chain I was expecting a 5 star experience. The food was nothing more than pub food and in my opinion not worth the money. Also not impressed by the service although the staff were attentive, the waitress that served our food was very miserable. The manager who took our order misheard what I had asked for so the wrong food came out for me and when I said to the waiter I ordered the Lamb not steak he went and spoke to the manager. The manager then came over and told me that he had repeated my order to me 3 times (which he didn't) implying that it was my fault. He then told me that my food would be ready soon, no apology for his error just made me feel stupid infront of my family. I then sat with no food while the rest of my family were eating, only after being spoken to by a family member did he come and apologise to me. When the food eventually came out it was nothing special at all, I could have got the same in a brains pub!! The dessert menu was also appalling, everything contained alcohol except one thing and a cheese board which meant my 16 year old daughter couldn't have a dessert!! Its fair to say that my 40th birthday meal was ruined and I will never be returning to eat here again. Not the expected standard for the Celtic Manor at all!!

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Justine H . 2024-04-28

MORE AT TripAdvisor

This was booked by a family member for my 40th Birthday and I have to say I wasn't impressed. With this restaurant being part of the celtic manor chain I was expecting a 5 star experience. The food was nothing more than pub food and in my opinion not worth the money. Also not impressed by the service although the staff were attentive, the waitress that served our food was very miserable. The manager who took our order misheard what I had asked for so the wrong food came out for me and when I said to the waiter I ordered the Lamb not steak he went and spoke to the manager. The manager then came over and told me that he had repeated my order to me 3 times (which he didn't) implying that it was my fault. He then told me that my food would be ready soon, no apology for his error just made me feel stupid infront of my family. I then sat with no food while the rest of my family were eating, only after being spoken to by a family member did he come and apologise to me. When the food eventually came out it was nothing special at all, I could have got the same in a brains pub!! The dessert menu was also appalling, everything contained alcohol except one thing and a cheese board which meant my 16 year old daughter couldn't have a dessert!! Its fair to say that my 40th birthday meal was ruined and I will never be returning to eat here again. Not the expected standard for the Celtic Manor at all!!

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Justine Hill . 2024-04-28

MORE AT Google

What a horrendous service to be treated and bullied by two male managers. My mother birthday spoilt! May i say the waiting staff and lady main front of house was fantastic. Felt that the male managers was so unprofessional. Been a member for a long time. Just feel the we was treated was awful! Feel so upset! 😞 The Rib. Coldra Court.

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Dawn J . 2024-04-28

MORE AT TripAdvisor

Annoys me so much when places call themselves BBQ or smokehouse and they represent nothing of the sort. Everything on the menu looks like a bland pub meal. Everything comes with bread or chips. A real BBQ restaurant would allow meat only options. Allow you to order slices of brisket, ribs, sausage or even wings on their own!

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Google Google . 2024-04-20

MORE AT Google

Staff are amazing food is amazing

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Robert Bowen . 2024-04-19

MORE AT Google

Great service and a lovely meal. Thanks to the staff for making the occasion very special.

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philip waters . 2024-04-19

MORE AT Google

Had afternoon tea, which was better than what you'd expect..it included little buns with pulled pork rather than a tiny sandwich. Excellent at catering for any food intolerance.

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Vicky F . 2024-04-11

MORE AT Google

Went for afternoon tea sorry not very good coffee was. cold waiting for tea then milk cakes were not the best hard Victoria sponge not the best

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Jon Dyer . 2024-04-08

MORE AT Google

Well I've got to say considering this is supposed to be a quality Hotel/Restaurant it's like a kindergarten. Kids running around screaming and shouting with the parents or staff allowing it. Customer's allowed to go into the restaurant in shorts & trainers, It's like a nasty holiday camp. I'll be spending my money elsewhere in future , It's like a holiday camp now , No class or quality.

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nick durn . 2024-04-06

MORE AT Google

We went to The Rib & Smokehouse last night to celebrate my sons passing out. We were looked after by Agna & Gabi who were absolutely excellent. Beautiful food and excellent customer service. Thank you

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Cloverbelly . 2024-03-17

MORE AT TripAdvisor

Chicken burger - Dry, overpriced burger. A piece of fried chicken in bread with no sauce or moisture at all within it. Slow service even though staff are nice.

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R B . 2024-03-17

MORE AT Google

Lovely place, great food and service totally recommend!! Huge tank you to Andrea the host she sorted out a table for us even if it was very busy!! All the best to you all!! Keep up the good work:)

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251teob . 2024-03-17

MORE AT TripAdvisor

Avoid!!!!! Quality of food: Calamari- coating/batter was nice (apart from that not fresh and rubbery) Pork rib- some parts were soft but majority fat and chew Bread not toasted Wine glass sticky/chipped Highly recommend other restaurants which have better quality food and taste! Waitress was attentive and offered alternatives

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Bow Masters . 2024-02-29

MORE AT Google

Staff were friendly. Front of house very much so and very polite. Food was tasty and big portions. Smells lovely when your first walk in too, definitely made us hungry!

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thomaslY5855YK . 2024-02-03

MORE AT TripAdvisor

Food was amazing. I had the full rack of ribs.

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Vince White . 2024-01-31

MORE AT Google

Excellent service, and excellent atmosphere; as it was part of the hotel, we experienced live music too which was added to the special occasion. I was although disappointed with the food - I ordered the sirloin steak and it lacked flavour for the price. I also had the sticky toffee pudding for desert and it wasn’t anything special either. The restaurant is very well decorated but I wouldn’t be back for the food.

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Erika Bunao . 2024-01-31

MORE AT Google

Food was good but service and setting was awful. Slow, dirty toilets, adult urinating by the entrance. No control over the families in there felt sorry for anyone staying there! Not the Boxing Day meal we expected or experience from Celtic manor resorts!

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GemmaEdwards123 . 2023-12-26

MORE AT TripAdvisor

Alot of management walking round in suits doing naff all! Food was “ok” fish was dry and we waited almost an hour for drinks and had to keep chasing them! Female Managers in black not friendly at all! Waitresses lovely and I felt sorry for them their managers were useless! Leaving the waitresses to do everything and I have no idea why there is a terrible singer in reception 🙄 when you are busy everyone mucks in - not here it’s like a hierarchy of management !!!! Awful service! And don’t blame the waitresses they don’t cook the food or serve at the bar!!!!!!!

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Bluebird Care Cardiff South and The Vale . 2023-12-15

MORE AT Google

A very welcoming and a relaxed atmosphere. The staff were very friendly and attentive, and the food was delicious. We look forward to our next visit.

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Zoe Vodden . 2023-12-09

MORE AT Google

The Smoked Chicken was a delight !

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Richard Bennett . 2023-12-03

MORE AT Google

Very slow service. Tried numerous time to get the one staff members attention to order but final got the supervisor. Shrimp not cooked and had to be re done. I would have liked another drink and desert but staff were no where to be seen so left. It’s my first time here and so disappointing. I have breakfast booked in the morning but will give it a miss if tonight is anything to go by.

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Pandy888 . 2023-11-05

MORE AT TripAdvisor

Poor service and food was very ordinary

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Andrew Skidmore . 2023-11-02

MORE AT Google

2023 Came here to celebrate our 34th Anniversary. Looking forward to a meal that represents Celtic Manor Resorts. We had a lovely drink in their peaceful and relaxing bar. Moved into the restaurant for Sunday Lunch, where we were greeted by a congratulations card and a glass of bubbly - very nice touch. Sadly it was only downhill from there. I chose a chicken terrine, my husband chose Butternut Squash Rissoto. His was lovely, my chicken terrine was served partially frozen. We complained but chose not to be served a replacement. This was followed by roast beef and roast lamb for myself. White roasted potato which had barely seen the oven accompanied by green beans, broccoli, parsnips and carrots. You needed a heavy duty saw to cut through both the beans and broccoli. We do like veg to be slightly al dente but this was shockingly under cooked. The waiters were badly trained, to the point that they were unable to identify where table number one was. The wine glass was so stuck to the tray that the poor waiter had to ask for assistance to remove it so that he was able to serve. What I can only assume was the head waiter avoided us like the plague when he realised we were unhappy. Agne, was the only person to deal with us, and whilst apologetic she didn’t have much autonomy to overly change our bill to reflect our disappointment. Instead she blamed our experience on the fact that the head chef was not in. Forgive me, the head chefs team should be able to function without him during service. Sadly the toilets were also messy and unkept for a resort of this nature. Following our visit we took a taxi home, and the driver told us that he never picks up happy customers from this venue. I have literally had better at a Toby Carvery. Very disappointed ☹️

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Tracey Banwell . 2023-10-23

MORE AT Google

Came here to celebrate our 34th Anniversary. Looking forward to a meal that represents Celtic Manor Resorts. We had a lovely drink in their peaceful and relaxing bar. Moved into the restaurant for Sunday Lunch. I chose a chicken terrine, my husband chose Butternut Squash Rissoto. His was lovely, my chicken terrine was served partially frozen. We complained but chose not to be served a replacement. This was followed by roast beef and roast lamb for myself. White roasted potato which had barely seen the oven accompanied by green beans, broccoli, parsnips and carrots. You needed a heavy duty saw to cut through both the beans and broccoli. We do like veg to be slightly al dente but this was shockingly under cooked. The waiters were badly trained, to the point that they were unable to identify where table numbe one was. The wine glass was so stuck to the tray that the poor waiter had to ask for assistance to remove it so that he was able to serve. What I can only assume was the head waiter avoided us like the plague when he realised we were unhappy. Agne, was the only person to deal with us, and whilst apologetic she didn’t have much autonomy to overly change our bill to reflect our disappointment. Instead she blamed our experience on the face that the head chef was not in. Forgive me, the head chefs team should be able to function without his hands on during service. Sadly the toilets were also messy and unkept for a resort of this nature. Following our visit we took a taxi home, and the driver told us that he never picks up happy customers from this venue. Very disappointed ☹️

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TraceyT464 . 2023-10-22

MORE AT TripAdvisor

Great food, terrible service, enough said.

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Craig Fletcher . 2023-10-15

MORE AT Google

Great food at reasonable prices for hotel. Service was friendly and efficient.

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Craig K62 . 2023-10-15

MORE AT Google

Fabulous Sunday lunch. Great value, very generous portions but most importantly, very tasty. The staff were professional and friendly and nothing was too much trouble. A great addition to the Celtic Manor collection.

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Emilyaq . 2023-10-15

MORE AT TripAdvisor

made the right choice for 70th birthday meal, best roast dinner iv had in a long time.

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ian simmonds . 2023-10-10

MORE AT Google

Had the beef rib (sizeable cut of very fatty beef offered up next to a rib bone) the special rib sauce wasn't very nice seemed very artificial. Cut what meat i could out and left the fat and when asking for a to go bag to take what was left (pretty much all of it) to give to the dog seeing as it was very pricey and didn't want to waste it, they said they had a no doggy bag policy, honestly have had better beef rib from harvesters and would rather spoons over this and if I was looking to spend that much somewhere rather spend it in a Miller and Carter or similar. Felt like it was fancy food prices for food that would even disappoint at weather spoons. Would rather put my money into a local freehouse pub or quality restaurant. Wouldn't go back again and would rather a teco meal deal over this.

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Jon Gambling . 2023-09-21

MORE AT Google

So after wanting to come here for so long myself and family was very disappointed, We waited ages to be served even though we was the 3rd table in there and no others at this point. Members of staff just stood around talking paying no intrest in the customers, We waited about half an hour just for a jug of water to be placed down, this should be done as soon as someone has sat at the table! The food when we finally ordered was shocking so little food for the price, lots of onions to fill the plate and on another dish lots of peppers to make the dishes look more full! When they say come with chips and slaw it’s red cabbage and vinegar The dessert I had witch was sticky toffee pudding again took ages to come after we ordered had the most smallest amount of custard ever! Wasn’t enough for the slice that was given. We did book for a birthday in November witch we have now cancelled due to slow service, long waiting for food even though it was quite and disappointing sizes for the price of the food! Better off going to McDonald’s across the road! Amanda was the only good part about the steakhouse she’s a credit to you! The only member of staff who wasn’t stood talking and the only one genuinely doing some work!

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Daniella Brock . 2023-09-10

MORE AT Google

Beautiful Sunday lunch, excellent service from Michal, Lucas & Nick. Compliments to the chefs 👌 thank you!

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laura weeks . 2023-09-03

MORE AT Google

We were staying nearby at the Celtic manor hotel but chose to head to the rib for dinner using a gift dining experience we had. This included a 3 course meal for 3 but we also had our 2 children come to. We all love the cosy feel and friendly atmosphere at the rib. It feels special but also homely and a nice place to be as a family. Our server Faith was very friendly and looked after us all well. My daughter was very impressed to learn she is studying maths as this is her favourite subject. We wish her every success with her studies- thank you for looking after us so well! The food was all very nice with a good choice and we were all very full and happy! We will definitely be back in the future.

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meyertribe2021 . 2023-08-31

MORE AT TripAdvisor

Fabulous place and super food. Friendly helpful staff.

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Graham Muschialli . 2023-08-02

MORE AT Google

I ordered the pork belly which was outstanding ! Really impressed with the service especially the young lady Becca that served me , she was friendly and inviting. Will be returning

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Kenzie T . 2023-07-27

MORE AT TripAdvisor

Stunning food great atmosphere and superb service.

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Simon Evans . 2023-07-19

MORE AT Google

Absolutely delicious food! Service was great, very quick. One of the less formal restaurants of the Celtic manor resort.

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Sarah Weston . 2023-07-19

MORE AT Google

Lovely afternoon tea, nice to have something a bit original instead of the usual sad sandwiches! Not often that I am equally impressed by the sweet and savoury offerings! Service was warm and friendly, and the setting is really comfortable and modern.

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628rhianj . 2023-07-15

MORE AT TripAdvisor

I ordered a chicken burger and I've never seen anything so thin. They must have started with the smallest breast of chicken and battered it thin like a steak. I'm honestly talking three mil thick at best. I left starving. Service was friendly, but inattentive. Had to rubber neck for staff and it wasn't even busy. Usual large bill for the privilege. In summary, everything that's poor about the British dining experience. No worse than most places, but a let down for the Celtic Manor brand.

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Mark P . 2023-07-14

MORE AT TripAdvisor

Excellent food in a great restaurant 😋, recommended for meat lovers

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mike leach . 2023-07-08

MORE AT Google

Delicious food with very friendly and helpful staff. Nothing to much trouble for them. Definitely will be back

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Ana S . 2023-06-27

MORE AT TripAdvisor

Went to celebrate Father’s Day however was left extremely disappointed. My husband ordered a cider it arrived as a lager. Not a big issue as they changed it straight away. Waiter took our order of one beef and lamb and a child’s meal. Food came within about 20mins which we were thought looked amazing. Took one bite and both meals were very cold. We told the waiter who took the plates back. We were then served another dinner that was warm but then we had to ask for fresh veg which I thought was odd as the veg had been on the table for 10 mins and was already cold. My husband lamb was disgusting it was just a plate of fat. Veg was very undercooked so much so you couldn’t cut the broccoli. Yorkshire pudding was rock hard so my husband complained to the waiter. While they took the food of the bill we left feeling very disappointed a special day had be ruined. We have been here many times and this has to be one of the worse meals we have ever had. We won’t be retuning due to this experience.

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921lorrainem . 2023-06-19

MORE AT TripAdvisor

We were extremely disappointed in the quality of the food. I started the night looking forward to a tasty 3 course meal as I alway have had with other restaurants part of the Celtic manor but The starters were a tale of 2 half’s my wife’s she loved but my soup was bland and was only helped after adding salt from The table. The mains though were poor, my full rack of ribs were dry and chewy with a lot of fat that was difficult to eat. And my wife’s lamb was ok and she liked the flavour but the cuts she had left barely any meat after cutting around bone and fat she was left with not a lot for £30. all in all we couldn’t wait for the check and to leave I’m normally always a dessert person but after them ribs I didn’t want to try anything else. Would not recommend and we Will definitely not be back.

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Daniel Stokes . 2023-06-10

MORE AT Google

Would not recommend the ribs they were dry chewy and fatty the lamb was ok flavour wise but not a lot for £30 maybe try something else if you’re there.

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daniel_s2ks . 2023-06-10

MORE AT TripAdvisor

Love the atmosphere, really nice subtle lighting for a romantic night. Staff were super friendly but there was one let down. We booked a table for 2 at 20:15, we were shown to our table and all was great. Amy was our server for the night but sadly we were let down because although we were seated 15 minutes before another table they were served before us. We also had a baby in toe which made it extremely difficult for us as she was already out of routine. I took it upon myself to go and get drinks from the bar as I got fed up with waiting. Just got married so this was our honeymoon and my newly wife was stressed at the thought we hadn't been served. When the food did come out if was great and the staff couldn't do enough. I will say that £15.95 is extremely expensive for a camembert with 2 pieces of french stick. To add we also had breakfast included in our stay which was very pleasant. The hot food was a little stale and left too long but the variety was fantastic. Such a nice choice so plenty of other things if that isn't your option. Would still recommend based on the fact that in conclusion the food was decent and the staff are very hospitable

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Marc Gilpin . 2023-05-28

MORE AT Google

food and service were incredible. I have never had a steak so tender and the seasoned fries were a delight!

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Natalie T . 2023-04-25

MORE AT TripAdvisor

The best place to eat and stay!

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Ellis Baker . 2023-02-05

MORE AT Google

Claims to be open, the sign Infront of the restaurant says it's closed until Feb. Wasted my time and fuel getting here.

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George B . 2023-01-20

MORE AT Google

Great service from Ayse very pleasant, great atmosphere and food outstanding will come again for sure 😀

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Rob Jones . 2023-01-07

MORE AT Google

Excellent people are very kind and professional

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Andrew Smith . 2022-11-23

MORE AT Google

The Sunday 3 course menu here is beautiful. The beef was some of the best I have had on a roast dinner. And the portions are large as well as perfectly cooked. Service was a little slow at one point and we were forgotten for a while after our starters though a round of drinks was given to rectify this. Everyone was polite and a nice atmosphere. Will be visiting again.

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Ashleigh Lynch . 2022-10-30

MORE AT Google

Had the full rack of pork ribs, outrageously huge & cooked to perfection! All the sides were great too. Attentive, professional staff. Would definitely recommend

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Philip Brown . 2022-10-21

MORE AT Google

Looks like a bbq joint. Food and service hotel standard. Not a criticism as such but don't expect blues and ridiculous food. Bit steep considering the above.

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Owen Bird . 2022-09-28

MORE AT Google

Nice food, a little pricey though. Really pleasant staff.

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Peter McDermott . 2022-09-25

MORE AT Google

Very good food, even better staff. Outstanding and exceeded our expectations for a hotel in-house restaurant.

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Paul Chadwick . 2022-09-11

MORE AT Google

For dinner as a vegan don't eat here. Breakfast was much better , options for a vegetaran/vegan improve your vegetarian options

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sola ogundimu . 2022-08-23

MORE AT Google

Terrible service staff are really badly trained food was good but service was really bad. Not worth the time money or effort.

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Mohammad Armaan . 2022-08-21

MORE AT Google

Popped in here as staying at the Celtic Manor resort, burgers were very good and the service and recommendations from LLOYD (our server) were as good as his customer service!

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Wes Barrett . 2022-07-19

MORE AT Google

Very nice ,but bacon over cooked ,slow clearing tables

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Mary Rutherford . 2022-07-17

MORE AT Google

Considering the cost the food was very disappointing indeed. Ribs were very dry and clearly overcooked and left. The rack of lamb for £33 was poor. Undercooked and badly presented. We will not be returning.

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Adrian Labaton . 2022-07-09

MORE AT Google

Lovely afternoon tea without a sandwich in sight!

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Julie Stanworth . 2022-06-12

MORE AT Google

Great food, Service needs a bit of work, update went back had the chicken very dry service even worse

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Steve Carpenter . 2022-06-01

MORE AT Google

Disappointed. The price of the food and the slow service did not make for an enjoyable experience or represent good value, although every team member we encountered was friendly. Couldn't understand the price difference for some items from what was advertised online to what was printed on the menu we received (new menu that week apparently)

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Eleanor . 2022-05-24

MORE AT Google

Delicious food, lots of vegetarian options and not the really boring vegetarian options you usually get in a grill/steakhouse restaurant.

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Selina Gomez . 2022-05-06

MORE AT Google

Excellent breakfast. Service very good. Very clean. Staff lovely.

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Mandy Davies . 2022-04-27

MORE AT Google

Service good (ish), food bad, like very bad. Like someone commented, the fries were ok. Truffle Mac and cheese, no truffle, no flavour, fresh truffle or truffle oil. Am sure advertising that as ‘truffle’ is a violation of trading standards. The burger wasn’t great, £15.50 for a frozen burger… very bad. I am fearful for breakfast and tomorrows dinner. I am hoping I can use the £20 dinner allowance on alcohol and go to the McDonalds over the road for food.

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Craig M . 2022-04-21

MORE AT Google

Food was ok...nothing special... overpriced for what it was and portions are small. Also had to wait 40min for a bottled beer!

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Nilesh Parekh . 2022-04-20

MORE AT Google

Great ambiance and service but food was overpriced for what it was, and average taste.

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Linus Samuel . 2022-04-20

MORE AT Google

Vey bad service cant give zero so give one

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Dhilan Parekh . 2022-04-17

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I was pleasantly surprised by this place, hotel grub is hit and miss but the food here was great. I had the plant based burger and it was lovely. I've marked it down 1 star as I thought the drinks were pretty expensive. 40 notes for a bottle of wine was a bit steep in my opinion but overall I thought it was a decent place to grab some food.

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Dwayne Dibbley . 2022-04-13

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Wings are bomb but haven't tried anything else yet. Keep you posted

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Snivacs . 2022-03-23

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Food was absolute trash. We complained and they refused to take any of the food off of the bill. DO NOT GO HERE!

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BDW W . 2022-03-15

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Not impressed at all for a Celtic Manor associated restaurant. Went for valentines and the food was really underwhelming. Our starter didnt come out till after our main which meant waiting a long time for the food. The starter was then cold and by the time we finished it our mains which were brought out before were then themselves starting to cool. The cocktail for the price was a bit of a joke given it was basically just pineapple juice with a dash of vodka. We left before getting to dessert as the meal had been so disappointing to that point. I asked for the starter to be taken off the bill, which they did, but I would have expected that to have been offered without me needing to ask.

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Thomas Norris . 2022-03-15

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Amazing restaurant highly recommended to visit book though to avoid missing out. Excellent staff 👏

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CITY Reviews . 2022-03-11

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Great Service for both breakfast and Dinner All Good

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Adrian Mccutcheon . 2022-03-09

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Lovely restaurant, great food with a great vegetarian options. Service from Jasmine was excellent.

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Cavan Oshaughnessy . 2022-03-02

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Had dinner here last night with my son. He ordered the beef ribs - when it arrived it was the least appealing and appetising meal I had ever ordered in a restaurant - was very disappointing. I ordered the pork ribs which was fine but the fact that my son’s meal was so disappointing ruined our whole evening. The bill arrived with the ‘optional’ 10% already added ….. in my opinion this is totally unacceptable.

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Emma Williams . 2022-02-26

MORE AT Google

Food was fantastic. Staff were friendly & helpful. Would recommend

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Nathan Hughes . 2022-02-20

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Great selection of food, friendly staff and a nice atmosphere.

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Daniel Boden . 2022-02-04

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The Rib Smokehouse restaurant was so gorgeous inside. We had great service from start to finish. The food was outstanding. I recommend the Steak - bloody gorgeous. Service was fab and well be going back. Thank you for making it a lush evening.

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Kari-Anne Chatterton . 2022-02-02

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Great food, good prices. I had a lovely birthday meal here with my family. The decor was stylish and the fireplaces were lit. Food took a little while to arrive but it was worth it. Beautifully cooked. Easy to park with ground floor parking free for 3 hours. Star missing because they could have probably had one more waiting staff member. But don't let that put you off going.

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Lewis Cook . 2022-01-25

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Service was poor, waited along time to be served. Food was bland and chips were covered in spicy seasoning. Breakfast also was poor. Food was cold and fruit wasn't fresh. Waited 40 minutes for the bill. Will not be eating here!

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Annis Cantello . 2022-01-08

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Really disappointed that I could not use a monetary value voucher today which I had as a gift. Had poor advice when booking about voucher use. Front at house not intrested in helping at all.

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Janice Matthews . 2021-12-22

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Outstanding!! I took my 3 young children there for an afternoon tea with santa. The food was amazing and very well thought out. The whole experience was fantastic. Stunning surroundings, friendly staff, great coffee, beautiful hot chocolate for the children and all of the food was very, very tasty. I almost ordered an extra tea to take home because it was so tasty and there was quite a bit left over for us to take home to enjoy.

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Lee-Ann Bonny . 2021-12-17

MORE AT Google

Friendly staff polite and professional comfortable good selection of various cooked breakfast items ,also continental items pastries fresh fruit yogurts etc thoroughly enjoyed many thanks.

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Rob Powell . 2021-11-26

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Jambalaya was covered in cream. I have never had a jambalaya with cream in before. It didn't work! Squid starter was lovely. Staff very helpful. Shame about the main course just too sickly and wet to be a proper jambalaya.

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Daniel Dean . 2021-11-19

MORE AT Google

Food was amazing but disappointed you couldn't pay with cash.

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Linda Savory . 2021-11-07

MORE AT Google

Absolutely fantastic food and excellent service, we look forward to our next visit. Paul and Jackie Hiles.

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Paul Hiles . 2021-11-07

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