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Very unfriendly, unprofessional, rude and annoying staff serving customers at reception which makes this place quite useless. They force you to order more than what its expected from each customer as per their policy, in case you tell them to follow the policy, they rufuse to serve you and start misbehaving (specially one lady , don't know her name though).

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umair abbas . 2024-09-22

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We’ve been regular customers for a long time, but after last night’s experience, we won’t be returning. The staff insisted on enforcing a so-called policy that didn’t exist and handled the situation unprofessionally. Even when we tried to compromise, they were rude only to make up new rules on the spot. The treatment was disrespectful, and it’s clear they no longer value their loyal customers.

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Hasan Rauf . 2024-09-22

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Staff is very rude and unprofessional. They do not follow even their own policies or rule book and when you ask them where something is mentioned on the rule book, a lady just wrote some rubbish rule on a piece of paper and stick it to the rules saying here we go with a new rule from today (which was very very rude and unethical behaviour). Will not recommend this at all.

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Manesh Vaswani . 2024-09-22

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Best place to chill out on a Friday night

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Ibrahim Onisarotu . 2024-07-20

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Best shisha in Scotland the staff are very friendly and always welcoming, food /desserts are always spot on and the service is excellent. The owner always makes sure you get a good experience.

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Sid Ash . 2024-06-13

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Great Urban friendly atmosphere with greater staff and hospitality. Nice Hookah and chill music.

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Ahmad Alharbi . 2024-06-11

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All good Good luck for everything Will vist again I’m from Manchester actually 😄

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Mahmood Anwar . 2024-06-07

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To all the ladies out there, if you are wondering, you will find other ladies going into the place, mostly in groups. Hooka is good but lsn to their suggestions, when they say the flavor is strong, it is strong! Tea comes in a proper pot that is enough for the table which was amaaaazing. Only ordered chips (fries) and it took ages to be served, didn’t try other food. Manager, if you see this, please do something about the entrance, it is has a shady vibes. We almost changed our mind the last minute because of it looked like

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Mona Ar . 2024-04-26

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Great place, quality service, I recommend

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Farid Dayane . 2024-04-14

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Excellent environment great flavours and specially desi chai was great. Really enjoyed looking to back again soon

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lyal pur spices . 2024-04-12

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Good and cheaper. I like Shisha. I go there regularly

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موسوعة أدم . 2024-03-05

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Unfriendly service and bad shisha

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David Schander . 2024-02-25

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Great services, Mint Tea is best, shisha is highly recommended

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Farhan AHMED . 2024-02-02

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These guys went above and beyond for our bday surprise party and made sure our day was one to remember. Top guys, great service!

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Kamran Goheer . 2024-01-11

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I recently had the pleasure of experiencing the shisha at this fantastic cafe in Edinburgh, and it was nothing short of amazing! The ambiance immediately swept me away – with great music that set the perfect vibe and lighting that created an inviting atmosphere. Whether you're a shisha enthusiast or just looking for a chill spot in Edinburgh, this cafe is a hidden gem. I give it a solid 10/10 for the amazing shisha, great music, perfect lighting, and overall outstanding experience. Highly recommended!

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Vignesh Nair . 2024-01-09

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Best shisha lounge in Edinburgh, food was 10/10 aswell. Really recommend for a very chill environment!

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Carrie Clellland . 2024-01-08

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Poor customer service, food was late also Shisha, so disappointed charged me extra not even giving me the bill!! Never coming back!

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Person Love . 2024-01-06

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I ordered shisha, food, and drinks on January 4th, 2024, but the shisha was late, and despite asking the staff multiple times, they didn't provide the shisha tongue as requested. To add to the disappointment, my food arrived at 11:15 pm, more than an hour after I ordered it. When it was time to pay, the staff members seemed inexperienced and ended up charging me and my friend twice. It's quite disappointing that there was no apology or complimentary gesture for the delays and mistakes made. It's important for businesses to provide good customer service and address such issues promptly.

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Karam Alhindi . 2024-01-05

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Good place and stays too late. A bit noisy to those who are looking for a quiet place will not like it. The smell of cooking is bad. Not much places that have a closed area to smoke except this place.

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Abdullah Kashghari . 2023-11-19

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If your in Edinburgh then this is the place to go for shisha, good selection of flavours and the place has recently been re-freshed.

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Nabeed Ramzan . 2023-10-12

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what a vibe in here the food the sheesha everything is amazing one of the best sheesha’s i’ve had in edinburgh excellent

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Fool Maxed . 2023-09-25

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really very good experience nice food cool service nice ambience overall best.

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Him . 2023-09-21

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Came here based on reviews and it did not disappoint. Service was second to none from all staff. Shisha was excellent and good value. I got the Bueno & Ferrero waffles which were AWESOME. A chilled few hours doing work and watching the football.

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Mohammed Ali . 2023-09-14

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Best in the business for shisha. Staff were friendly and attentive. Highly recommended

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Peter Donaldson . 2023-09-14

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Very friendly staff, very welcoming, shisha was so good. Food was toooo good. Recommend strawberry daiquiri mocktail!

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Keira Clelland . 2023-09-09

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It was a surprise I couldn’t believe this place was soo relaxing they have great menu hookah’s desserts etc..

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Badar Afzal . 2023-08-24

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Excellent Place for quality Shisha and chill out. Highly recommended!!

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Ali Chaudhry . 2023-08-02

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Lovely place to come in … great costumer service , nice atmosphere. Drinks are fab !!! Shisha is a must try .. you won’t regret

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roxana rox . 2023-06-17

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Great shisha and excellent service. Worth a visit.

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Gerry Croall . 2023-06-10

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Hookah below average. The pipe does look old and needs a replacement. The place is not clean with old furniture .drak entrance to the place and also, un cleaned . The service is also below average . It will my be my last visit to the place.

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Sowailem Alsowailem . 2023-06-07

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Money wasted plus pain in my chest

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Ss . 2023-06-02

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Very friendly staff, wanted some fruit and the staff gave me her personal orange and mixed it up with what they had to make sure I had what I wanted! Very kind. I visited from London and came twice. If I’m around Edinburgh again, I would visit again.

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Nadeem Naz . 2023-05-23

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Great shisha and Tea. Good music. Optimal for watching football games. Excellent service. Highly recommend 👍

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Mohammed Alhussain . 2023-05-11

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We have been visiting Urban Lounge for quite some time now and we are always so impressed! Urban Lounge has an extremely competitive menu leaving us spoilt for choice every time. Mo and his team are always very attentive and accommodating. Urban Lounge is a perfect place to unwind any night of the week and brings a refreshing alternative to Edinburgh’s night life. A must see. Thank you!

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Aaron Jose . 2023-04-26

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Ordered via Justeat, cookie dough was overly done and was inedible, chocolate fudge sundae tasted off, as if it was expired but still sent it, disappointed. Tried calling but never answered.

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Foodie Banda . 2023-04-12

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The best shisha you can find in edinburgh, everything is great, the staff is caring and polite. After 1-2 times they make you feel like part of the family. And especially to Yusuf, thank you for everything.

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Ulas ABİC . 2023-03-14

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Great vibe, great shisha and drinks. Based on top of Pepe’s, entrance via side of building. Good music and service was on point.

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Nabz . 2023-02-27

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Great customer service and quality products.

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Harshita Chhabra . 2023-01-12

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Good environment and good shisha.

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muzzammil ahmed . 2023-01-03

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Friendly, good service, shisha and atmosphere

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Ansaar Ali . 2023-01-01

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Beat Shisha in the Capital, Edinburgh.... Staff are friendly and desserts 🍨 are on point 👉 If you like Paan the try....⬇️ Green Mango 🥭 and Paan Or if you like Fruity and ❄️ frozen Raspberry 🍇 ❄️Frozen Blueberry 🫐 Guava 🥑 Follow hookahreview.ae on Instagram 👍🏾

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Waseem Aslam . 2022-11-11

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Definitely the best shisha cafe in Edinburgh by far. Same quality of shisha and flavours as the cafe in Glasgow. Staff were very friendly and helpful.

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B Ali . 2022-10-23

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Nice chilled vibes, friendly staff.. music was a little loud, but that didn't take away from our experience there.. will definitely go again next time we are in Edinburgh

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Stu Nicholls . 2022-09-17

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Best Vibes and Chill Out Place . Banging Shisha Flavours & Attentive staff. Recommend for Big bookings and special events 🥇

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Faisal Jamil . 2022-08-25

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Banging Shisha experience especially from Singh have good Shisha and customer service highly recommended

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Amandeep Singh . 2022-08-25

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Great ambiance, very good shisha with plenty of drink and dessert options! Best Shisha lounge in Edinburgh 💨 💨 💨

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Sahil Mahmood . 2022-08-25

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Best shisha in Edinburgh! Amazing staff and always a great vibe

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Mousa Raza . 2022-08-25

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Good flavours used and Hookah was perfect. Will definitely visit again.

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Mohd Faiz . 2022-08-17

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Amazing Shisha cafe staff was amazing Shisha was nice I ordered grape & Mint It was nice I really recommend this place and I definitely coming back again Good for birthday parties.

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Qadeer Ahmad . 2022-08-02

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Great ambience and pocket friendly pricing

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Anshu Koul . 2022-07-30

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Good shisha and friendly service

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Kibria Khan . 2022-06-05

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Good shisha, good vibes, nice staff.

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Raza . 2022-05-31

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Bad sheesha flavor. Bad experience

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Ahmad Awad . 2022-05-15

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Good shisha and really good service

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Wanjiru Ngarari . 2022-05-15

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Only thing is,there is no space for 👶 feeding baby.

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LIMY TOM IRUMBAN . 2022-05-13

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Amazing shisha longe, such friendly staff. Came from leicester and shisha was perfect everytime!!! Will be back again

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Samta Shah . 2022-05-04

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The place claims to be the best shisha bar in Edinburgh. The place has a very “Asian/Desi” vibe with a lot of shisha flavor options and two seating areas. 5/5 for the helpful staff and decent shisha.

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Tayyab Shabbir . 2022-03-27

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Spot on sheesha and staff really nice 👍🏼 👌

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Waqas Shabaz . 2022-03-23

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visited tonight amazing shisha!!!!! come from a heart of shisha and could not fault the shisha from the minute we walked in the service was on point the drinks were the best strawberry diaqari iv had and redbull mojito must recommend on street car park available so overall perfect professional place will defo come back ❤🙌

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Hawa Patel . 2022-01-15

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Best hookabar near gorgie road. Nice location

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parimal ramani . 2021-12-12

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Really good shisha pipes and flavours were made very good. Food is available downstairs, can’t improve the shisha because already perfect however with wet flavours please dab it as ours was leaking quite a lot and the coal was sizzling.

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Aishah Saddique . 2021-11-29

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Great place to Hangout. Good and Variety of flavours for shisha.

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Abdul Aleem . 2021-11-18

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Ordered a delivery at 18.30 still waiting its now 19.40 has just been delayed how is this even Possible for a crepe and two chocolate fudge cakes? Need to do better, seriously. If it ever arrives i won't bother again. Still no order i phoned to get a update and said they would phone back, they didn't i phoned them heard them Talking to there boss and about my delivery being out but me wanting to cancel. Because it would be melted and also cold. Phone went quiet then cut off tired phoning back countless times no answer, they are stealing my money becuae no product and no refund. They are thiefs, avoid at all cost, finally got through said it was delivered because the driver dropped It off somewhere, well it wasn't to me. Said they would make a new one at 9pm, yeah no thanks i don't want a crepe made at 9pm plus they are that bad it would have got to me, if the got the right address at midnight.

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Sarah Faulds . 2021-11-09

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One of the best shishas I've had. Not at all hard. Can sit for hours an end for the ambiance

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Haider Ali . 2021-10-31

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sorry but the shisha was absolutely bad, we tried 2 flavours and both of them weren't tasty

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Martin Kuchárik . 2021-10-26

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Best Shisha and Customers Service ☆☆☆☆☆

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andy nero . 2021-10-02

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Good shisha friendly staff enjoyed the atmosphere

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Jamal Uddin . 2021-08-25

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Sheesha’s on point 👌 Brilliant customer service , a must visit for any sheesha lover. Well worth a visit.

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Irfan Hussain . 2021-08-19

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Very friendly service and mellow atmosphere. Great place for relaxed socialising. Definitely recommended!

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deaconfire1 . 2021-08-04

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Brilliant atmosphere, good shisha, staff were great, nice little spot

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Yasser Khan . 2021-08-03

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Excellent shisha lounge and service from the welcoming staff. A good place to chill and visit outside of Birmingham.

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Aubrey Clarke . 2021-08-01

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The best strawberry daiquiri I have ever had!Lovely venue and great, friendly staff! Staff recommended a raspberry fizz shisha and it was spot on! Would definitely go back!

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Rebecca Ama . 2021-07-28

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In a field of limited choices it is good enough for your shisha hit. The food is standard fare with no real cooking going on but rather reheating or arranging. Generally the place could do with a spruce up but it's comfortable enough inside.

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Waseem Sadiq . 2021-07-23

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Amazing shisha, I really don’t do reviews but I had to for this one their shisha is mad good n their desserts n drinks is on point! This place is so comfortable an the decor is lowkey pretty I’m not even gonna talk about customer service because that too was on point everyone was soo nice and the best thing is you don’t even have to ask them to change your coal because they are on it every 5 min amazing place totally recommend even if it’s just you your gonna enjoy the vibes.

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Badparty . 2021-07-14

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Awesome shisha lounge, good service and nice mint tea, would definitely recommend Winter is coming flavour. Will be visiting again next time in Scotland

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Faisal Akram . 2021-06-26

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I'm a tourist in Edinburgh and was thinking whether or not to come cuz it only has 32 reviews, however I definitely recommend this place. Has good shisha quality and customer service.

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Ismaeel Hussain . 2021-06-19

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Best shisha and customer service in Scotland for a shisha lounge!

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Viral “V” Mehta . 2021-06-15

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First class service. Music Banging. Chill place to go.

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Marwan Osman . 2021-05-31

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The best atmosphere great staff great drinks 10/10 would recommend

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Mark M8 . 2021-05-31

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Chilled atmosphere, great attentive staff. Not tried the food yet but I'll be back for that.

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Leeanne Laughland . 2021-05-28

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Brilliant venue and service, would highly recommend

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Ramsay Suliman . 2020-09-30

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Great shisha and friendly stuff

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Mary S . 2020-09-24

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Lovely place with great customer service. Would definitely recommend!!!

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manzar hamid . 2020-09-14

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Excellent shisha,good customer service,the coal change is frequent and the staff really take care of you.Had cookie dough and mocktail with the shisha which was spot on. Will be back soon definitely best lounge in Edinburgh.

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Ruman Hussain . 2020-08-07

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This place is the best shisha I have ever had!! The vibe is amazing and the staff are far too friendly. Defo recommend if you want a good time with ur friends. Drinks and desserts 10/10 ❤️ Special thanks to Mehfooz who makes sure I’m satisfied with the service every time I’ve visited.

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Rukhsaar Rafiq . 2020-08-03

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Great shisha. Excellent customer service. Mocktails are 10/10👌👌

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Ahmed Allooo . 2020-08-03

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Lovely staff, amazing shisha, just such a good vibe lovely food. The mocktails and desserts are just tooo good. Defos new hotspot in edinburgh 🤤😍🍸🍨

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zeeshan rauf . 2020-08-02

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Good scene, brilliant shisha.. a must try, thanks guys!

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Zuu Malik . 2020-08-02

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Best shesha in Edinburgh, highly recommend this place if your looking for somewhere to chill with mates, best customer service provided and deserts are also next level

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Shabaz Ali . 2020-07-31

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The FINEST and the MOST REAL Shisha experience I have ever had in Scotland let alone Edinburgh! Customer service couldn’t be any better and the quality of the Shisha is just magnificent! Just to add a bit more, the place itself is done up so brilliantly and creatively. Its a nice place to socialise with your friends and family, take pictures and show it off on your insta or snapchat! Thank you so much for the wonderful experience Mehfooz and the staff for looking after me!

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Shani Khan . 2020-07-31

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Loved the shisha here, quick service too 👍 Group of 4 enjoyed our time there!

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Hassan Malik . 2020-07-31

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Great shisha and amazing atmosphere!!

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Humza Malik . 2020-07-31

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AMAZING SHISHA ! Great friendly service , amazing vibe.

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safeer ahmad . 2020-07-31

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Best shisha lounge!!! Great shisha and fast coal rounds!! Such friendly staff and really good service! Would recommend to anyone!! ☺️

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Hanna Aziz . 2020-07-25

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Brilliant shisha, amazing staff, good vibe, comfortable seats

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Muhammad Hamid . 2020-07-24

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