Urban Chicken And Pizza in Sefton

This is a bad restaurant no matter what you order they won’t bring it they’ll rob your money

Waited over 2 hours for our food, rang several times and when they did eventually answer someone said the food will be with us then put the phone down and wouldn’t answer the phone again

food said it was delivered called the restaurant to be told its on its way 25 mins later arrives stone cold! so called the restaurant they apologised said they would redeliver another hour passes still nothing so rang the restaurant 25-30 times and just kept getting buttoned at this point I jumped in my car and went down to the restaurant and was told the manager had told them not to redeliver the food! they made me a fresh batch whilst at the store never again will I order bad customer service

Food is always hot & fresh and the staff & owner really are the nicest kindest people ever!

We ordered a make your own pizza only to be called and told they never gad modt if the toppings. We changed it and when it finally arrived the whole older was called. The chips, chicken burger, pizza snd piece chicken. Will never order again

Order was wrong but was then sorted within 20 mins. Thank you

sent the food back, food was freezing poor delivery guy had to deliver to 6 houses before us.. SHOCKING...

The food was absolutely disgusting cold chips for soggy as well and the chicken wrap and the chicken burger with absolutely stone cold I won’t recommend to anyone absolutely awful

You can always rely on this place, my go to really. Grub always hot and top quality,

Left food on floor outside house and called to tell is it was there. Went outside and driver not even decentcy to wait. Very poor

Surprisingly nice and arrived on time

There is new fashion in this place. People there have specjal gift to give you overcook food and cold at the same time

Had their pizza meal deal with 2 drinks and 2 chips on for £12.99. The person sitting in the counter was extremely nice, we asked if we could replace drinks with some wings but he gave us some complementary wings for free. The Taste was out of this world, Pizza much better than these dominos and Pizza hut. I am so happy i found this place, their fries tastes just like mcdonalds price. Worth a shot, def try this takeout , you will not regret it :)

Blue Star Pizza Place epitomizes the criteria Michelin seeks: exceptional quality, unwavering consistency, and a distinctive dining experience. The dedication to sourcing the finest ingredients, the precision in every step of preparation, and the innovative approach to pizza-making distinguish Blue Star from typical pizzerias. Each pizza is a culinary masterpiece, a testament to the chefs’ skill and passion. Give the Star a Michelin star, not a Michelin man a Michelin star, diving experience.

chicken was not cooked was all pink not happy at all

Late, feller came to my addy and then said “ is this your order ?” With a different address….. food was freezing and inedible. Thanks very much!

Delivery time was good but quality of food was not. The loaded fries were cold the cheese was not melted out all. You expect loaded fries to have melted cheese. The chicken I ordered was dry very also

Food was delicious but it took over 2 hours from the time of ordering to arrive.

enjoyed the food. order was a bit delayed on requested time but they kept us informed so that was good

Missing a portion of chips & drink- pizza & chips where cold and bland.

The staff were nice and the food tsted good.

couldn't eat the sizzler burger and bbq pizza was missing pepperoni as requested, majorly low standard compared to previous visits !

Food was lovely. Shame we never received our drinks

Ordered 2 loaded box meals arrived with loads of time well before delivery said should arrive but when opening the meal only had 1 can of drink NO chicken in the chicken burgers just bread salad and mayo in both! chips was freezing cold no amount of heating them back up would have made them taste better it was not good will not be ordering from them again.

Nachos and cheese? Where was the cheese! The bit of cheese that was there was freezing Pizza was freezing and on its way to being rock solid wouldn't recommend at all

Arrived to collect my pizza and the man on the till shouted at me and told me he didn't speak English and that they were not open although I had ordered my pizza. Didn't try and help at all just kept saying "no English". He also kept snarling at me which made me uncomfortable. Ten minutes later two other employees came in and sorted out the issue immediately and apologised. This interaction has put me off going to Urban, you've now lost a customer.

Ordered on a normal Tuesday evening 1750 and food arrived at 1950.. 2 hours for chicken and chips. One portion of chips missing but an extra piece of chicken was in box.. didn't bother to complain direct . Won't be ordering again from here. Chicken was nice as well.

Boss food & lovely staff… thank you so much! Amazing as always!!

Forgot the chips 🍟 food was freezing

Food came exactly as we ordered, arrived fast, hot and it was all extremely tasty. Delivery man was really nice, polite and friendly too. 👍

Incorrect order. No red salted chips. No drink it’s freezing cold! Poor quality service

all the food was cold both wraps was cold the beans were that cold i dont even believe they were heated up at all

Ordered thin pizza, deep pan was delivered & food was cold! £25 wasted!

Asked for no salt on the notes! Please READ your notes, especially the food was for my kids!!

Chicken was a bit pink in the middle and we didn't receive any of the extras that were listed with Meal Deal. Usually a nice place but seems hit and miss. Service was great.

Food was EXTREMELY AND STALE COLD AS IF THEY WERE FROM THE DAY BEFORE AND THE BUGER WAS ABSOLUTELY DISGUSTING AND I HAVE HAD THE BUGER BEFORE SO I KNOW HOW IT IS SUPPOSED TO BE AND TEST

amazing fresh food, friendly staff. took note of all my requests. thank you! we will be back :)

every time ive ordered from here its at least an hour and a half wait.shocking service

It’s not the ritz it’s not plop it’s URBAN CHICKEN. Man knows.

Fresh food was lovely as usual!

Lovely food but the Cheeseburger Meal Deal didn’t come with the fries

Twice now ive seen the delivery driver on gps go to another place to pick up other food and drive 20 minutes in the other direction to drop of the other persons food. My food was freezing cold and soggy yet again!

First, it was like an hour late and the driver had to wait for a good 10 minutes for the food to cook. Then, when it finally arrives and hour later, my order is wrong. Instead of chicken hot shots, they violate me and give me FRIED MUSHROOMS. I mean, they are both very different but when I bit into it I was greeted with what felt like water in my mouth. I’m sat here eating my cold chips all because of this place. They don’t put on there salt properly, most chips have no salt and the few that do are wayyyy to salty. I would recommend Blue Star instead of this place!

Gave me the wrong order. Ordered an 8 piece chicken hot shot and they gave me fried mushrooms! 🤮 I got compensation but I also got trust issues. It was also late because they took a long time to prepare it.

I ordered 2 supreme burgers and they gave me two standard fillets. I paid more for the supreme and I chose urban for that particular burger but they didnt give the correct one so its abit rubbish. Food was tasty but their it a big difference between the taste of a fillet and a supreme despite the slight change.

Food was still hot and was really Dayton arrive really certified

The fried chicken wasnt great, not crispy at all, soggy coating with zero seasoning, very greasy & flavourless. Fries used to be better from here aswell. Not great to be honest I fed most of the chicken to my dog, you'd expect better as it's not exactly cheap. Service was good theough they came within about 25 minutes.

Quite expensive for what you get.

it says on your website, buyone get one free on all pizza, I only received one, but it was nice 👌

Hey noticed you have been shut for around two weeks are you reopening ? Thank you

The food was great and delivered at a great time but even since then they never accept the order anymore, waste of time ordering as they most likely will cancel the order

Part of my order didn’t turn up. I called Urban pizza and they refused to deliver my missing pizza. The food that did arrive is cold!! I’m now left out of pocket and hungry and the people at Urban pizza couldn’t care less. Appalling service!!!

Pizza was okay , however fries was that hard and covered in red salt had to bin them . Nachos was cold and full of salsa . No free item either for buying the dearer nachos

So kind the delivery driver thanks so much 🙂

My chicken tasted weird and was no mayo on my chicken and chips were to salty

I have not received my order please refund my amount

Most of my order didn’t turn up

Great pizzas & sides piping hot Fast delivery Thanks

This food was arrive cold . Everything was cold.kids was expecting nice hot food ,but was not nice cold!!!!

Lovely chicken wings and delicious red salt fries. Speedy delivery

Best chicken place about always seasoned well

The pizza tastes funny and so did the chicken? I’m not sure why. The chips where nice though!

Passing went in sat had chicken and chips chicken same as KFC cheaper and they have the coleslaw and cobs aswell not teeth breaking greasy chicken , fries big bag and fresh lovely will be ordering at home aswell yum x

food was amazing as always! delivered quickly and fresh. Only downside this time was the slice of cake i ordered was tiny for the price of it

Food was really fresh and early, great

Order was abysmal because it was wrong it was for my grandson who by the way was starving and looking forward to getting his urban chicken meal 😋 make it large and nuggets it arrived but NO LARGE FRIES ,it is so upsetting when you can not do anything about it at the time ,I phoned Urnan Chicken up and he couldn't do anything about it it being just eat he doesn't have a driver.I won't say I will not be ordering from there again because we are regulars and my GRANDSON loves it With regards Janet Filipe

Best chicken around quite hassle free delivery

Didn’t even arrive and then couldn’t get in touch with the restaurant.fuming, charged my card and didn’t even have the decency to allow me to contact them.

Meals were absolutely excellent hot and tasty but just 1 lil thing put red salt over the chips not just on one part of them ie lopsided but just best ever food

Food was cold, despite being 3mins drive away! Allergen info missed and Had bad experience last time I collected and the man said it would cost me an extra £10 for sauce and that the price had changed. Extremely rude staff.

Tasty great food delivered promptly. I use them on a regular basis.

Wrong order brought with pizza missing food was cold and no drinks. Went to the shop to complain after trying to ring for 15 minutes. Was told only had one driver on. Will not be ordering anything from there again

Apsulutly awful took ages to come ordered cheesey chips with red salt they came after about 40 minutes unmelted cheese with no red salt tasted like the chips had been sat in the oven for ages don’t recommend

The food was cold and soggy , I had to reheat everything .

Very quick service as always but I got red salt again when I'd asked not to have it. Otherwise, very enjoyable

The driver was quiet as is late hours and very polite. 5*****

I never have a fault with my orders from here apart from this time my chicken burgers was still pink uncooked

Excellent customer service! Very friendly staffs! Amazing chicken. Love it!!

Very nice ... jalapeno bites were fab

Wrong order I want chicken order

Great place and pre covid prices ,the chips are 👏

Amazing pizza and delivered earlier than expected.

really fast times, good food, i just cant agree paying £5 for delivery, if it doesnt change this is the last i will be ordering here

why did yous up the price to 8.39💔💔💔💔

Can’t fault these guys ever … foods always hot early and tasty!! No request is ever a problem for them!! Drivers are always nice and friendly … never had a bad meal thank you guys , keep up the good work!!

Tried to call restaurant, missing item from order and can't get in touch

food was ready when i arrived! nice and hot&fresh definitely wouldn’t go anywhere else food is always amazing! And have a lot of great vegetarian side options

food tasted amazing as it always does, chicken was cooked perfectly👍👍 i will order again many times

Never put 2 portions of chips in the bag

Didn’t bring my milkshake. Rang them up to ask where it was and was told it’s not coming so just say it didn’t turn up. Joke

Absolutely lovely food again, fresh and on time chicken was perfect & burger also

I waited over an hour and ended up falling asleep because i had waited that long

I walk here most weekends, 30/40 minute walk, just because of how amazing the food is. Only reason i’m rating 4 stars is because when you order through just eat, they typically take a while to get to you. But other than that great!

Burger could of been used as a door stop(over cooked and rock hard ) Garlic pizza hard and cold Reported to just eat let’s see what happens

My chips was cold and was half empty and my burger was ripped into 3 pieces Hardly any chips

Spoke to the driver he should have left the food as it was paid for . He said he was waiting outsid but he rang as he left.i was in my doorway at01.00 ive asked him to come back and i will pay him which he agreed to do The problem was the system stated a range of delivery time and did not update to say he was on his way

Poor service food was late, also the food was cold and wet!!!!

Food arrived late, cold, sweaty. Was so hungry decided to eat anyway only to bite into a bright pink chicken burger. Can of drink covered in grease. Will not be ordering from here again!

Most of the food was cold. First time trying pizza from here and never again.

I was missing dips which i had been charged2 x 50 p