Urban Chai in Cambridge

Very good food and attention. Ankita, Jaspreet

A couple of days ago, I went here with my girlfriend. The food was delicious, but a few hours after dinner, I started vomiting and had severe stomach pain. Shortly after, my girlfriend experienced the same. When I spoke to a friend about this, they mentioned having a similar experience. I hope the restaurant can look into this issue.

Was surprised to learn you could order food here. Tried the chicken shawarma, chilly chicken and masala chips, absolutely banging!

Excellent paratha and chai! Would highly recommend!

Really really lovely service,the staff make it worthwhile and the food is fantastic, really happy they are adding some flavour to the Cambridge food scene. My kids love coming here and it’s always lovely to sit outside when the weather is mild!

The masala chai was great but the service is bit slow. Not much space inside to accomodate large group.another issue is parking.

We had excellent parathay, with daal and omelette, saffron tea and methi paratha in front of gas heater in cold wintery Cambridge day !!!

Great service and food recommended to anyone, new menu

It was very cold outside to dine and even after requesting for the heater, they didn't even on it. It took them 1 hour to give us two orders. All the food were cold as well.

Fantastic experience, I am a regular customer, best service and food in town, always satisfied

Food, when it arrived, was decent enough, but this is clearly an establishment that exists to serve the delivery market. After being told we were looking at a 10-15 wait for food, it became clear that delivery orders were being prioritised. A wait in excess of half an hour for a small order (two menu items) is unacceptable. It took a second request (after converting our dine in order to take away) for the staff to stop packing delivery orders, and pack ours, which appeared to have been ready for at least a couple of minutes.

Urban Chai is the best cafe in Cambridge. It's open until 11pm and offers delivery. Above all, the staff are kind and helpful, greeting you in foreign languages ​​and turning on the heater for you. It's so charming that I went there three times in two weeks. My recommended menu item is bubble tea. It's different from tapioca, with a gummy texture and sweet sauce that pops out. The chai tea is full of flowers, so it's recommended for those who love chai. I want to go to Urban Chai again. I am grateful to have had the opportunity to experience such a wonderful place during my short-term study abroad.

First time visited here and taste was perfect speciallly the customer service from Ankita andJaspreet was 10/10 as they helped us to choose their best items from the menu

Very good food and hospitality.

Fantastic food. Very authentic and very reasonably priced Definitely worth a visit.

Delicious breakfast! And lovely chai. Seating is limited.

Popped in own way home for late snack and it was delicious ! Very friendly will be going back

Great food, great customer service. Ankita always serves with a smile would definelty recommend!

Lovely food with friendly service and eating outside on a warm evening… what more can one ask for? If you want your food more spicy, they can do so… Recommend.

Great place for authentic Indian food and specially Mumbai street food! Great welcoming staff and good portion sizes. Hope it stays this way! The karak chai was good too!

Interesting street food options and I loved the paratha. Staff are lovely and help you navigate the menu.

Amazing food, great seating areas and the staff are super friendly 😁

Nice desi restaurant in the heart of Cambridge.

Best indian curry meal deal they offer student discount also 😋 lovely authentic indian food finally in cambridge

Highly recommend.Very friendly staff .Everything is fresh and home made it takes some time to make them ready for you but your wait is nothing in front of original taste they have .Amazing .

VERY GOOD FOOD.PARTICULARLY CHAI (TEA) is very nice. THANK YOU.

Very good customer service and great quality food especially the kebab roll!

One of the most authentic tasting Indian street food! an absolute must try!

The guy at the till taking the orders was super pleasant 10/10 for his customer skills teas and drinks were good too

Lovely Desi Chai and fresh Aloo Paratha.

Jaspreet served us. Was greeted us with a lovely smile . She was very helpfull . Enviorment was awesome . I cannot find this sort of indian street food in cambridge anywhere. Amazing authentic taste. Staff is very well trained and humble.

It's just excellent place. Variety of original Indian street foods, my favourite are Parathas, delicious, fresh, quality ingredients, aromatic spices... And of course Chai, not to sweet not to spicy, just perfect! Its a family business and there so kind and friendly... Eating here is a heart warming experience. Love it!

Went yesterday late and food was delicious. Samosa Chaat gave sensory explosions with each bite and the paneer wrap was tasty too! All washed down with a strongly Cardamom infused Chai. Mister behind the till was kind, attentive and full of ideas. Team in the back doing great to produce fresh produce all day. Thanks guys! 🤠

food was good, the overall experience left much to be desired .The staff member who took our order was quite arrogant, which detracted from what could have been a more enjoyable dining experience. It's a shame because the food itself was tasty, but the service issues really impacted my visit.Additionally, the wait time was extremely long, which was frustrating. Despite the quality of the food, the poor service and long wait times mean I don’t prefer going again. I hope they can make improvements, but for now, I wouldn’t recommend it.

The methi parathas were horrible I had to put it in the dustbin straight away will never buy anything from there I would like my money back I am going to ring and complain

Great customer service, friendly staff. Most importantly, they take food allergies seriously!

i ordered a loaded fries and bubble tea it took 18 mins to come out the kitchen when the store is already empty. The waiter literally said it will be ready in 5-6 mins

Excellent place with very courteous staff. Loved the paranthas and chai. Should definitely try this place out 👍

Have been there a few times now. Amazing authentic Indian street food. Really love their vada pav and paneer tikka roll Good quality and quality for very good prices!

Best place for chai and desi food

For me, the Karak chai is the best in Cambridge, the Parathas are made fresh to order and you can taste the difference.

Friendly staff and quick service. Aloo paratha was a hit as well as the karak chai. Would also recommend the Vada pav with chips.

Great food. Loved it. More dine in space would have been nice.

Have been here quite a few times and has been a good experience every time. The staff is wonderful, happy to serve and converse with customers. I like their kadak chai, gur wali chai and masala fries. Had a strawberry milkshake once which was good too. The meat served is halal so that helps. They also keep Parle-G biscuit packets that you can buy. Reminds me of India.

This is very lovely place for having food specially parathas and karak chai even I tried chicken curry with rice that’s coming in the new menu… it’s good in taste as home cooked food. I will highly recommend this place and will come back definitely as the staff service is very nice and friendly nature……!

Outstanding service by front desk girl lovely food aloo paratha highly recommend n yogurt was superb Feel like home

I just love this place because of parathas and all other stuff as I have never been to any other same place except this place…….. so recommend to all to experience this place….!

Waited for 40 mins for 2 parathas The staff itself gave 20 mins time Still waited for 40mins and we asked about the order they said will have to wait for more 20 mins Pathetic customer service 0 ratings

I am extremely disappointed with the service and don't plan on returning. I've been dining here for nearly two years and have always loved the food. However, lately, there have been significant issues with the staff. The person cooking also handles the till without changing gloves. I observed the cook, who also managed payments, wipe sweat off her face with the same gloves she wore the entire time.

Lovely fresh food & great service:)

First time trying this place. The food was amazing. The staff are wonderful and the prices are great. I can not recommend this place enough! We will definitely be coming back!

Had lunch and I was very satisfied. The staff were happy to answer the 10000 questions I had. Food was amazing and for such a great price too. From walking in to walking out 100%.

Delicious food, a taste of home. 10/10 definitely coming back!!

Nice interior, food is mostly good. Very reasonable prices.

We always have a great time eating at urban chai with great food items. We will definitely keep coming back for more!

Went for a quick chai and some cold drinks. Chai was served instantly, but a bubble tea and cold coffee shouldn’t be taking 20mins. If I knew that beforehand I would have gone elsewhere. If I’m in the area again, I would definitely give them another chance no doubt.

It is strange writing a review for this place - wait is terrible, food is great. I ordered food 30 minutes before coming and still had to wait another 1 hour at the shop! This has happened many times before. The food is excellent though. Nonetheless, you really feel like your time is wasted by them

Growing up with Panjabi food, I didn't appreciate it enough until I left home. The chole poori at this place were close to my grandma's, almost perfect. Masala chips also tasty

Great menu with lots of tasty dishes. 1 or 2 unfriendly members of staff who maybe need to learn to smile.

Great food. We hadn't been here before and the staff were really patient and helpful explaining what all the different options were. Had four different dishes and they were all delicious. Thanks

Fantastic food, generous proportions!

Unfortunately my first visit here was disappointing. I ordered 2 Milkshakes and I must say they were both awful. The worst we have ever had.

Delicious food and great service. We now come every week. The open loaded paratha is the best.

Very sweet and helpful staff and owner. Made customized chaye for us.

The customer service was outstanding😊

Never order chole poori from this place. It is not even close to what they show in the picture. I just ordered and had to throw all the food. There was no gravy or chole in the curry, it was just water. Looked like that had few pieces of chole as leftover and 2 litres of water was added on it. There was no salt at all in the curry, it was just water. Poori were not cooked at all, I mean not at all. They were so thick and there was raw smelly dough taste that was coming. When I felt the poori from my hand there was all dough which was not cooked. 8 quids for water and uncooked dough. They do great parathas but chole poori is something they should remove from their menu, I am so dissatisfied and disappointed.. friday dinner went pathetic. Plus the order was delivered late

Awesome in every bites! The chicken Shwarma is highly recommended, and definitely Gulab jamun✅☺️. Thank you for the food and the lovely service you offer!

Urban Chai's service was disappointing, and the Pani puri and Chat with aloo is like 🤢and desperate Improvement is needed in both service quality and hygiene standards. However I like the Chicken Shwarma and Paneer parata.

Yummy and authentic taste of Indian parathas, chat and especially the chai..

The tea was fantastic. Fully loaded shwarma was too good. The only issue is the seating place but the food is definitely amazing.

Great food! Some awesome street food menu

Delicious food and real flavour of tea , Try must. When you miss Indian food in Cambridge then don't forget to come here

The best chai ever. We got outside tables to sit but inside space is really small, No toilets. Parking you can do outside of that area

Overall it was good experience 👍🏻

Microwave tea Please dont drink

Food is wonderful and good value for money. Not much space to eat in, but tables and chairs outside to eat at.

Really good food spot and the karak chai is amazing! Must try!

Wonderfull place to eat authentic desi indian foods from parathas to shawarma! Truly delicious and amazing dishes with the actual indian spice. Really enjoy the food here and I'd recommend anyone who wants indian food with indian spice level. Great service from the indian girl at the desk!

Yes iam chai lover rather than coffee lover 🥹 the reason behind URBAN CHAI. Thanks once again for amazing chai and food 😋

A good place to start your day with. The parathas are fabulous and the masala tea is on point. The chole puri wasn't that great as compared to the parathas and samosa chaat but overall this is a great breakfast place. Would definitely recommend and will visit again when in Cambridge!

Restaurant Called to inform it will take 1 hr. However after waiting an hour, it still did not come for another 45 mins. Had to wait for 2 hrs in total.

Extremely unhappy with the services. It is delayed more than an hour. We have been waiting for a long time and there is no update.

No bubble tea, despite it being on the menu and advertised outside the shop. A waste of a walk from the leisure park in search of bubble tea.

the delivery service was not good. food was not like it showed in the pictured. it was watery and taste less. puri were rubbery. Don't recommend it.

I would give no stars for my order but 2 stars for the Karak Chai that saved my morning which was the only good part of my order! Very dissatisfied with the service- firstly the website states delivery in 50 minutes but got the delivery only after 2 hrs- the delivery person says he went to a high street elsewhere in Cambridge ( what’s the point in providing a delivery address with postcode- we are not in 1980’s where you ask directions through strangers walking on the road). Second - onion paratha - there was just onion and atta( no spice or even salt). A complete bland paratha. Third - the sausage - so salty. Fourth- sautéed potatoes and presumed tofu- so much of oil in it. So unhappy - wasted so much time on poor quality food.

A waste of time and money! I've never had such a bad experience ordering food. I got takeaway through Deliveroo last night and it was very disappointing. It took almost 2 hours to arrive despite my calling the restaurant. When it did arrive it was at most lukewarm, and the chaat was soggy. The paratas were very greasy and seemed like frozen ones that were not cooked correctly. I've had this food before from other places and I know what it's meant to be like! What were you doing for 2 hours? Please contact me for a refund ASAP.

We waited for more than half an hour . The experience was really bad . It was not even busy . Really a bad experience!!!!!!!!!!

Horrible experience !! It took 45min for getting an egg roll & chai and they don't even care that. They was staff there and when i enquired why it's taking time, they just smiled and went. Food wasn't that good as well, too expensive and not worth it.

UrbanChai is a gem! My daughter absolutely adores their bubble tea, and I'm hooked on their karak tea. The staff here are incredibly friendly and always make our visits extra special by being so kind to my little one. Highly recommend for delicious drinks and wonderful service!

“Exceptional food and incredibly friendly staff! The chicken shawarma and Karak chai are absolute must-tries. Consistently delicious, this place never disappoints when it comes to taste.”

Fantastic food,bubble tea was lovely!!

I had ordered Samosa chaat and Desi chai. The samosa chaat was really better than the ones I have had in India. The crisp of the samosa, the green and the tamarind chutney was so on point. A must try place!!

I love this place because of fantastic parathas and good service as well i just get attracted towards this place again and again and recommend to all to have special parathas and chai

This place is amazing! I took my young kids for lunch and we ended up ordering more and more food it was so good. My mother-in-law is Punjabi and prides herself on her paratha but they are honestly better here (something I can never tell her!) - fluffy, light, fresh, perfectly spiced, delicious. We had vegan breakfasts (curries and roti), curried scrambled eggs, various paratha including the open loaded chicken tikka one which was amazing, samosas and chai. The mooli paratha was particularly good, really light and fresh. Lots of vegan options too. The staff were also really kind and patient. We'll definitely be back for more!

Reasonably priced and nice food. Staff are very accommodating

The driver came late and I have caught in my cctv that he dropped my food to

The food is amazing. I live close by and can't believe I didn't try this place earlier. Decided to give it a go for my birthday, and I was very impressed. Great food. Very tasty. It gets very busy during dinner time so there was a bit of a wait, but that's how you know they're good! I definitely recommend Urban Chai.

Very nice staff. We ordered 3 chais & 1 Kashmiri kawa and everything was amazing. Staff even gave us some free biscuits :)

Extremely delicious food …good service as well

Best Indian chat centre in Cambridge!