Upstairs At Annas in Conwy

One of the best scones we’ve ever had!! An amazing little find hidden behind the pink door. My son loved the chocolate cake!! Highly recommend! We were an accidentally overcharged, but this was so swiftly sorted, I can’t even use this as a negative.We’ll be back when we’re next in the area

The coffee and cake that I had were delicious, I can't comment on the rest of the food. The toilets had no toilet rolls in either cubicle even though they hold 2 rolls each, so hsd obviously not been checked as it was only 11am, also one of the sinks was blocked and half full of water. There was only one person serving and it was getting busy as I left and so the service was getting slower. These were only minor criticisms and I will still revisit and recommend.

Having looked forward to our bottomless brunch works function there, I can only say that the experience on the whole was underwhelming and disappointing. Positives - stylish, clean and vibrant decor; quality of food. Negatives - Not value for money, nowhere near worth £40; portion of food, speed of service (more detail below); attitude of one member of staff in particular; unprepared for a party of 24 even though we had booked weeks in advance. I had ordered and re-ordered a drink twice, having then waited 20 minutes, I queried where my drink was (bearing in mind other people had been served a couple of drinks during this period) and was given a response with a very insolent tone and attitude that it wasn’t their problem as they had a shortage of glasses. When I challenged this and suggested that the time should be extended she walked off. Furthermore, when the same member of staff served my dessert, she unceremoniously slammed the bowl on to the table. I notice on other reviews that there’s always an excuse for negative feedback from this establishment and will never admit their failings. We won’t be coming back as customers again as it certainly wasn’t value for the £40 all 24 us paid.

Lovely afternoon tea today, on a very windy day ! Waitresses were attentive, polite,and friendly - nice array of sandwiches, sausage rolls, scones , cakes and chocolate mousse. Needed cake box for leftovers! Will be back again Thankyou

Slow service, missing items from menu, average overpriced food. Not great tbh.

We both had the mussels and they were the best ever.

Beautiful place the decor is stunning and the food was also lovely and fresh! But it was such a shame as we had booked to have a quiet and relaxing afternoon tea with our friends for they're wedding anniversary and unfortunately we couldn't even hear eachother talking because there was large function happening there at the same time (Baby shower) which caused the whole place to become very loud. That was the only thing that spoilt it really. We just didn't expect there to be a party at the same time, in a considerably small room. We still thoroughly enjoyed the food and we will come back again we hope.

Good service and reasonably priced well presented tasty meals.

Stopped here for lunch after and were seated immediately. A lovely waitress took our order promptly. Our coffees were absolutely delicious as was our lunch. All the food was super tasty, especially the dusted fries. Everything was fresh and seemed really high quality. Would definitely return!

We’ve been there for a few events and always found the food and drink to be a really good quality and the service to be excellent! They’ve made every event we’ve had there feel so special. Would definitely recommend!

I have been to Upstairs at Anna's on numerous occasions, most recently in June. I have tried their breakfasts, lunches and dinners over a period. I cannot fault Upstairs at Anna's and fully recommend trying, whether in Conwy or making the visit especially. All the meals I have had were brilliant (special mention to the Chicken Shawarma - delicious). Whilst I haven't tried the afternoon tea, it looks fantastic and I will definitely be back to give it a go. The decor is beautiful, the staff are all fantastic and some lovely cocktails and drinks were on offer.

From a lovely warm welcome from the second you walk in to absolutely amazing home made food and attentive staff, we we’re very well looked after by all the staff especially Molly who was so lovely and friendly, we will be back soon.

I love the decor . But no food order is taken until noon. This is a restaurant by the castle. So very inconvenient to not be able to order food. Alot of time wasted stopping here . I did want to try the menu . So I hope this helps tourists .

I went in for a coffee, they market as a specialty coffee and tea shop, yet they only had one type of bean to sell for the coffee. as soon as I walked in to buy a coffee the steam wand was full of dried burnt milk, they kept walking past it like it wasn't even there. even when people were free. I asked them to clean it before making my coffee.. they didn't. furthermore, the drink they served was a 6/10, but id urge them to research more into espresso and espresso extraction and try to dial in a bit better. I'd recommend this video https://youtu.be/-BT7-yOUMDM. id rate service higher if they decided to clean the wand but overall they were very nice.

What a fantastic find! Amazing service from Abbie, great breakfast and lovely surroundings/decor too. Will return when next in Conwy.

Went for a bottomless brunch for my daughters birthday. Very tasty food, great selection of alcolic and non alcoholic drinks and reasonable pricing. The decor is beautiful and the staff were very friendly and attentive. Cannot fault at all. Will definitely be returning

Amazing!! The atmosphere was great, really really clean and tidy. FOH Service was perfect, the lovely girl/s were so helpful and polite - a real credit to the place. The food was absolute highest quality, really good portion size and well presented. Not a single criticism! Thank you to everyone who contributed to the service we received, we will certainly be coming back 🩷

Wonderful food, beautiful and stylish. Great for special occasions and treating friends.

Came here with friends after reading promising reviews. Lovely decor and atmosphere. Arrived at 325pm and were unable to order from brunch menu which has a cut off of 330pm..this was disappointing. The menu leads the customer to believe dietary requirements can be accomodated. This was not our experience. Chose the savoury afternoon tea option to be told they could not give us a vegetarian alternative. We ordered the standard afternoon tea with asaam tea for us all. The assam tea was far too strong and we were unable to drink much after the initial cup. Most disappointing, was to witness a table adjacent to us with a large group of customers who had arrived before us, being served savoury items , clearly off the brunch menu, which we were denied.

It was so good, all the workers were so nice, and the food was great!!!

Beautiful interior and food was divine. Workers treated us with respect and patience.

Fantastic breakfast, great ingredients, well cooked in a lovely room. Incredible value for money, they could easily charge and extra £5 per head.

Came to celebrate mine and my friends hen with afternoon tea. It was perfect. My five year old granddaughter was with us and made to feel most welcome with the cutest childs afternoon tea. Beautiful place, lovely ambience and gorgeous food. Will definitely revisit.

Excellent spot for afternoon tea. Service and ambience just how an English tea room should be. Delicious food. Endless pots of tea. Charming and polite service. Linen tablecloths too!

From the moment we stepped through the door, with the amazement of the chandelier to the decor, Was welcomed with such warmth. Had a delicious hot , tasty breakfast. Wow to the cocktail. I certainly will be returning.

Nice decor but feel food overpriced and service hit and miss. My burger came with fries and the relish was tasty however price over £10 a little steep. Service was ok but we had barely sat down when young girl was pressing for order. Not any time to look at menu. We had quite a wait then until order taken. We asked for a Cafetiere of decaf coffee and one of one of their named blends. The girl seemed to not know what a Cafetiere was so I explained we wanted a single Cafetiere of decaf for my wife and a normal one for me. She still looked a little confused and concerned that we might end up with two large Cafetiere each asked to make sure. Poor lass didn’t know so had to go and check. That done the meal progressed uneventfully.

Found this wonderful establishment on Trip Advisor when searching for afternoon tea in Conwy. Excellent service. Linen tablecloths. Delicious food. You'll need to book in busy periods. Lots of food, including prosecco .

Very nice, relaxed tea room with excellent teas and scones! Highly recommended for a little break between seeing the sights.

Restaurant is really nice, food and drinks was great with reasonable price, photogenic as well

The decor is very calm & elegant. We had the Super Salad & Welsh Rarebit with skin on fries, all of which were excellent. The service was very polite, friendly and professional. All in all, a delightful find and highly recommended.

We came for afternoon tea. The interior decor is absolutely stunning. They have a few options to choose from for tea (cream, afternoon, high, and also a savory option). We went with the afternoon tea and overall found the presentation and quality of the items included to be excellent.

Had tea with my sister here....afternoon and savoury....delicious! Best price we've seen and the atmosphere is perfect.

Lovely Welsh breakfast, however, the service was very slow and forgetful. We arrived around 5 minutes before two other couples, yet they both had their orders taken before us. We waited about 15 minutes for our drinks and food order to be finally taken, and a further 15 minutes after that we actually received our drinks. We ordered tea and were given no sugar, so we requested sugar and sweetners and then waited a further 10 minutes to receive those alone. Once we got the pot of sugar, it only had 1 lump of sugar in it 😬 for nearly £60 for breakfast, it was poor service. Sorry.

A bit disappointed! Came for afternoon tea with a group of friends. Firstly, it's nice to see the place renovated, it was dated for a long time and it's a really great spot for baby showers/girly birthdays etc. Super pink, very modern. The lady serving us was very friendly and professional. I noticed as soon as we sat down that nothing was particularly clean. The chairs and menu covers are a suedette material which isn't wipeable, so they've become very grubby (think makeup stains , food smears etc), and I had to brush crumbs off my seat before sitting. The tablecloth too was not clean. When our tea arrived I had to brush old tea leaves from my prosecco glass, and all the cups and teapots were very badly stained, chipped and looked unclean. Most afternoon tea establishments will use a bicarb solution or fizzing tablets to keep on top of this but not here. Most of the afternoon tea itself was fine, but the scones were an inch thick, black on the bottom and crumbled to pieces when cut in half, had to eat mine with a fork - very dry. They do use real clotted cream though so points for that. After we finished we sat for a long time (well over an hour) chatting, but we were not approached to be offered more drinks. It was nice that they didn't rush us so they clearly didn't need the table back so not sure why nobody spoke to us. Otherwise the service had been very good. All in all I wouldn't consider this place a higher class spot, everything needs a deep clean and it's not sanitary, or very nice, to serve drinks in chipped and dirty drinkware. It's the quality of the scones that matter most in an afternoon tea (in my opinion) and this fell a million miles from a good standard. I've had much better afternoon tea in the area and I am unlikely to return. The staff were very pleasant but could be more attentive with drinks.

Stunning presentation. Good sized flat bread. Delicious.

Thank you, so much everything in our afternoon tea was lovely. Will be ordering again soon ☺️

Delicious & well presented too. Thank you for being on Just Eat, you make the choice of not having fast food so much easier. Fresh food, freshly prepared from a local business ♥️ 🫶

Very lovely to look at the when it come down to it the taste was definitely not there. Seems your paying the high price for the look of things more than the quality and taste. The scones we had were older than they should be as they just crumbled and they are served cold 🤦‍♂️ putting jam and cream was a nightmare to put on. Quite disappointed to say the least.

Enjoyed a lovely afternoon today at Upstairs at Anna’s. Absolutely love that there’s the option of a ‘Savoury Afternoon Tea’ which was delicious! The interior is stunning, there was a lovely atmosphere, and staff were really friendly. I would definitely recommend.

Had a very nice coffee here, lovely setting.

Just had coffee and cake. The coffee was good but the cake was just alright

My wife and I went here for brunch. The food was average, there's much better locally like the Olive Grove in Deganwy. Unfortunately we were treated to someone setting up a speaker system around where we were eating. We could have been seated away from this but for some reason the staff decided to put us in the work zone (we even pre booked and the majority of the other seats were empty). A lot of hussle around our table from staff going to and from the bar. Walls and carpet didn't look very clean. We couldn't wait to get out, won't be going back either.

Everything was exceptional. this was our first visit and we will definitely call again. Thank you all absolutely wonderful.

Went for pre-Christmas drinks and afternoon tea with friends. Had the Champagne afternoon tea and it was lovely. Lots of little cakes and mini sandwiches, with a few savouries as well. Service was lovely and there’s a lovely atmosphere in there. It feels very special in there and it’s perfect for special occasions.

Fantastic bottomless brunch..thanks !

Gorgeous spot for afternoon tea 🫖💕🎀 loved the selection of cakes!

We went for bottomless brunch for my birthday/ Christmas drinks. I wasn't impressed with the menu, very limited, burger came and it was literally a burger on it own, pudding menu was also very limited. I was drinking sex on the beach cocktails, I had about 6 cocktails, I was stone cold sober leaving and couldn't taste any alcohol in the cocktail, just orange juice! I think for £37.50 it is alot of money. We were sat on the table having laughs as you do, there was an old couple on the table having afternoon tea, giving us dirty looks for enjoying ourselves.

Best Xmas lunch i've had in years. Very tasty and enough of it. Top notch. Great service and reasonably priced.

Very posh and nice place. Excellent service. Great staff well spoken. Lovely meal really felt posh and honoured to be there. Great for cosy couples night out.

Had to write a review it was lovely, we had some flat breads, chips and scones. It was all so delish! Can't wait to order again!

Ordered an afternoon tea at very short notice and it was delivered promptly in perfect condition. It was beautiful thankyou x

Nice breakfast but very small portions for the price.

Really nice and cool to have something different from all the burgers and kebab options. We really enjoyed this.

The clotted cream was of but everything else was nice

Went for a colleague's baby shower. Afternoon tea was lovely

I was so disappointed with our experience, a special baby shower event which was an afternoon tea,unfortunately for the price it was quite shocking,the sandwiches had barely any filling and when we requested if we pay for some plain ham ones for a young child this was refused.The waiting on staff were young and inexperienced, and when ordering drinks from the man behind the bar this seemed like too much of an effort for him, he really shouldn't be working in the hospitality industry,manners cost nothing.

lovely food, very nice afternoon tea.. would of liked a couple more finger sandwiches but all lovely... really nice indeed.

Had afternoon tea for a baby shower on Sunday. Sandwiches had barely any filling. Cake, scone, macaroon and small mousse. Very poor quality for £17.80. Very disappointed, won't go again. Staff obviously didn't want to there also.

Lovely lunch in this gorgeous walled town. Haddock and chips for one perfectly cooked, crispy batter. Whitebait with sides of triple cooked chips and home made coleslaw. The chef knows how to prepare and cook fish so that it's crispy perfection. We were served by Billy a knowledgeable member of staff. The decor beautiful. We shall return to Conwy and Anna's to do some Christmas shopping, such lovely individual shops.

Enjoyed lunch in this beautiful walled town today. Haddock and chips for one, whitebait with a side of triple cooked chips and home made coleslaw for one. Finished off with two excellent coffees. The decor is beautiful, the service by Billy spot on, the chef knows his fish nothing flabby there. The wine list perfect.

Top notch food, local produce, really delicious.

Had such a lovely afternoon here, the staff were so lovely! Especially Charlotte, she looked after us so well.

What a fabulous find! Anna’s is situated upstairs right in the centre of historic Conwy. We were made to feel very welcome in this busy little restaurant (pre booking essential). We didn’t need to book the afternoon tea in advance just the table. Staff were amazingly attentive in filling our teapot back up and ensuring g all was well with out tea. We had the prosecco afternoon tea and it really was amazing and very filling. The cakes we couldn’t manage were packed up for us to take home. Not everyone was having afternoon tea and their meals looked and smelt delicious. We will definitely return to try other dishes on the menu

Ellen is such a lovely girl with a shining smile and great customer service and true asset to this business. She was doing everything herself but always smiled and carried on

We visited upstairs at Anna’s two years ago for a cream tea and we enjoyed it so much that we had to return during our holiday a few weeks ago. Unfortunately our visit this time wasn’t as good. We arrived for 12 which was the earliest sitting for afternoon tea. After our drinks order had been taken we noticed that the cutlery and table cloth were dirty plus there were numerous hairs on the serviettes and table cloth. We mentioned this to the waiter who said we could move tables and he apologised saying that it had been extremely busy the day before??? I’m sorry but no matter how busy you are the day before there’s no excuse for not cleaning properly. We were moved and our afternoon tea arrived, my spoon for my tea was again dirty and even though I had requested no mayo on my sandwiches due to intolerances when prebooking online and again mentioning it to the member of staff on arrival I still ended up with a egg mayo sandwich on my tray. Really disappointed with our visit, this was somewhere we were excited to return to on our holiday but unfortunately the cleanliness let it down.

This place is the cutest, I love love the decore, the food was great, we only had lite bites and chocolate fudge cake which was delcious! we will be back for the afternoon tea! (make sure you visit the bathroom!)

Afternoon tea was adequate although really overpriced. We had one coffee/tea each and then had to try to catch the staff members attention for more, which took ages although it wasn’t busy. One of our party was vegetarian so they just took the meat sandwiches off his, without giving him any extra veggie ones, and still charged him the same price. Thought this was really unfair.

Fantastic afternoon. Wonderful afternoon tea, staff were helpful and attentive.

We had a fabulous 60th birthday prosecco afternoon tea here. The waiting on staff were lovely, especially Charlotte who made our special shots with bubbles on top 😆!! We weren't rushed at all and had a fabulous time, I would definitely recommend to anyone. I've been before and it's always lovely 💗 Thankyou! Xx

Went here for afternoon tea ,for my Sister's 60th birthday. The cafe/tearooms are nice enough. Being upstairs , it was a challenge for me. Arthritic hip was VERY painful for days after.

Una tea room deliziosa! Abbiamo ordinato il classico tè pomeridiano accompagnato da sanwich, dolci, crema, marmellata, burro... Buonissimo! La cameriera è stata molto gentile. Bella atmosfera: colori pastello e carta da parati a profusione. Si trova a cinque minuti a piedi dal Castello.

We had really looked forward to coming as we had heard great things about this place. The decor was lovely. We walked upstairs and we gave the name the reservation was under. A young man pointed out to us where our table was. We were’nt shown to our table. We all decided on the high tea which was very nice. There was no check backs by the staff to see if everything was ok? I then got up to ask for the bill. A young man brought over the bill and threw it on the table. Just a pice of paper no plate! The food was great the service was terrible. Unfortunately the waiting on staff are doing an injustice to the kitchen staff. You do not throw a bill on someone’s table. Very very rude.

Gorgeous tea rooms - feels like it would fit in with Made in Chelsea! We had lunch, which was lovely, well priced and filling. The atmosphere is relaxed - not in a hurry - so a great place to relax for an hour and enjoy a slow paced lunch.

Well this was a great little find. My wife and I stopped here to have a cream tea. The place is elegant and cosy. The staff were friendly, helpful and professional. I can honestly say the scone here was the best I've ever had. It came to the table warm and soft. Throughly enjoyed the whole experience. The food people were eating on the other tables looked delicious. I would recommend coming here.

Breakfast at this place is a spectacular! Scrambled eggs on dough, as well as fried and pushed eggs on bread, had unique taste and were made just perfect. The pancakes and waffles were absolutely delicious and their sweetness was well balanced. All kinds of coffee and English tea are prepared professionally. The decor of the place is very distinctive, and the bathrooms are striking in their luxury and cheerful colors. The workers in the place were top of class and respect, as well as the atmosphere that was very lovely. I loved the experience in every detail, thanks!

Lovely little tea room in Conwy. We had an afternoon tea and it was lovely. The macrons were yummy.

Tasty vegan breakfast options and great service. Will be back!

Great place with good food, nice atmosphere, clean and airy, and very friendly service staff, right on the street in town close to everything. 100% recommend!

I think it has changed hands since I came with my parents but it was still great for a lunchtime brunch. Was tempted with the cream tea too... but next time!

Fabulous food excellent service from the waitresses serving,also the kitchen staff.cannot rate highly enough.

Delicious and fresh lunch, and tasty pieces of chocolate cake for dessert with coffee. We recommend!

Great work afternoon tea, very accommodating

Such a tranquil oasis in the beautiful town of Conwy. So well looked after by staff, and the food was sooo good. Really lovely Restaurant to go for a meal. Will certainly go again, and recommend it to friends.

Everything about our bottomless lunch was fabulous, friendly & attentive staff, and the food was excellent. Will definitely be visiting again soon, highly recommended! X

Beautiful place and fantastic food. The staff were very tentative

Erg hip en mooi ingerichte plek. Voldoende personeel. Lunch was lekker en zag er mooi uit. Wel aan de krappe kant qua portie. Toiletten schoon en erg mooi ingericht

All the food was amazing beautiful spot for afternoon tea

Mooi ingericht, maar verder vonden we het wat teleurstellend. De zaak was vrijwel leeg en toch lukte het ze niet om onze gerechten tegelijkertijd te serveren. De sandwich van mijn man kwam later dan mijn pasta. De pasta met zalm beloofde een citroensaus, maar smaakte daar helemaal niet naar. De saus was wel héél vet en de zalm enorm zout. De sla bij de sandwich van mijn man was verlept en de coleslaw lauw. Niet voor herhaling vatbaar helaas.

I really enjoyed but waited 30 minutes although the restaurant wasn't full or even half full. So the service should be better but good stuff and good food and good atmosfer

We had a wonderful afternoon tea today. The food was just wonderful. I completely enjoyed my chicken Caesar salad, my wife had a delicious mushroom soup and our guest had the harebit. Service was excellent. Cheers to our server Lilly and our amazing chef I recall Ralph.

Arrived today, bank holiday Monday, obviously very busy, there was a large group in, so we knew there was going to be a wait, yes we did have to wait but my goodness it was well worth the wait, stunning crisp battered fresh cod, beautiful decor, even though under pressure Charlotte continued to smile and be such a lovely waitress

I had a surprise birthday party here. It was great, we even had a disco, balloons, cake and a buffet. The staff were really good xx

Food service and surroundings are perfectly wonderful

1st time here..Nice place also friendly staff..p.s food was great.

Wow what a find! Had brunch here on Pirate day in Conwy. The place is beautifully decorated. The service was super friendly and the food was superb. I had the American style breakfast with bacon and maple syrup. One of the best meals I have had in ages. The prices were also lower than expected in a town which is so popular with tourists. Would highly recommend!

Lovely setting for breakfast but we were placed on a table in the middle of the room when we wanted a window seat. We were told they were reserved, which is fair enough. We Left around 10.30am and no one had come in during the time we were there and no one sat on any of the window seats, they were just empty the whole time. As we left a walk in came in which asked to sit by the window, he was given the same answer as us. Shame if he sat their for his whole experience on a table in the middle of the room while the tables by the window sat empty like our experience. The music was also too loud for the size for the room.

Had afternoon tea for two.not impressed,sandwiches and sponge cakes were very dry,one sausage roll each which was also dry,tiny chocolate mouse and scones,a few grapes and blueberries scattered on top.not worth the money,very dissapointed,won't be going again.

Amazing afternoon tea served by friendly and efficient staff. Definitely recommend a visit.

Visited for brunch during a trip to the castle. As soon as walked in the atmosphere was spot on. Greeted perfectly and sat down. Came in my son ordered pancakes which he loved. I was only intending to have a drink but upon seeing the menu decided to brunch. Had eggs Florentine and both meals were fantastic. Could not recommend upstairs at Anna's enough. We will definitely be back to have dinner here. What a breath of fresh air! Well done guys!

Excellent place.excellent service. Breakfast was delicious