Upper Crust Waterloo in Lambeth

Food was incredible; great service from Asmita 😊

Tahmina helped a lot! All in all very good experience!

It was fantastic experience with you and superb latte with nice art work Thank you Hemal and Kamal for that. I will visit again.

Really lovely people and good food

Kamal very top bloke always see him everyday only reason i come to see him cause of his servcie and is a top bloke . Serves a good hazlenut coffee

Staff were extremely unhelpful in resolving an issue with collection. I was literally 90 seconds late. They literally didn't care. Sent me away without the food I'd paid for.

Tulsi served me today, i friendly and kind service

Awful ham baguette with no ham in, no sauces on offer either. Ridiculous prices. Go somewhere else.

Warm greeting and professional, quick service from both Mim and Tahmina. The counter is neatly and well stocked, everything looks lovely.

Tahmina and Mim were very helpful

Served by Tahmina and Mim, very friendly service

Upper crust Waterloo is very good service.and fresh food.and Nice and clean.coffee is hot and testy.

Very quick and great customer service. I bought a Tuna Baguette which is delicious and the coffee was amazing.

Just been served by pleasant, happy people. Thank you.

Excellent customer service from Mim with smile and happy to provide Allergen information. Good quality food.

Great Service there is a great deal as well you can get a pastry for 50p extra with a hot drink. Pretty decent.

Tahina was very very friendly - nice start to the day! Helpful and patient service - thank you

The two ladies working today were so rude to everyone that was waiting. Also I asked for a white Americano she asked me twice “with milk” I said yes and she still didn’t give me milk…

I ordered fiery chicken sub..and oh my god it was amazing. 🌶️ The spicy kick was much needed in my journey. They even offered me a free green tea to soothe my ongoing cough. Delicious food, moreover amazing team!!!

I came to Waterloo station. The staff is very nice, polite, humble, and helpful. They are totally professional about their work. I like her service, Tulsi ,Mim, both professionals.

Hemal and namely are top notch at their job. Great atmosphere with amazing smiles ♡

Wouldn't take my cash so i didn't take their baguette. Missed sale.

Amazing place for a quick breakfast and snacking

Nice stuff, fresh food, thank you

Excellent service and costumes services as well.i always cone for this sandwich.

There is a special offer for a croissant and hot drink for £4.50. That’s great! I didn’t notice the sign promoting the offer, when I placed an order for a small flat white and a croissant. I paid £6.39, and then noticed the promotion. I asked the sales assistant why I wasn’t charged £4.50. She replied that it was because I ordered a small coffee but the offer was for the medium size! Doesn’t really make sense as she explained it. I replied that it would have been helpful if she had told me about the offer. She blamed the issue on me and replied that I asked for a small and she gave me a small coffee. She completely missed my feedback regarding good customer service. Better staff training is needed if this special offer is continued. The croissant and coffee were fine.

Nice staff good smile polite customers severs ...

I just buy Bhaji one and it so goood also the offer cold drink with cookie that is good one thank you for suggestions guys Hemal and Kamal Good one nice service. I will visit again but just onething that add more veggies items.

I eat here pretty regularly - top chicken katsu guys 👍

Beautiful Staffs and Great Service. Overall Had an Fantastic experience including food

Takmina and Hemal are friendly and kind. Great service.

Tahmina Aker was brilliant! Excellent customer service. Thank you

I just went to upper crust and i find the staff is very amazing their service and communication is very well . I would like to mention one of the staff name - Tahmina she is really good and i find like she is very good in well behaving and greeting everyone so its been lovely visiting their.

Is good atmosphere and great workers. Well managed.

Friendly staff and very good service by thamina excellent sandwiches

Very well managed and loved their service

I honestly don’t understand the 5 star reviews. Baguettes looked decent size through the window but are in fact smallest I have had with minimum filling for almost £7. What a way to make money in one of the busiest places in London

Hot chocolate is superb Thank you Hemal keep smiling 😁 . And Kamal thank you for you suggestion for tuna it was tempting. I will visit again. Thank you guys

Really good service and amazing people attending all customers such as Tahmina and Tulsi.

I tried Chess and tomato and Latte man it's so delicious Thank You Hemal and Kamal wonderful guys. Keep it up. You smile make my days thank you I visit you again

Love their freshly baked baguette and coffee, Whenever I go to Waterloo station I always get foods from there. Friendly staffs and good service. Recommend.

Mim was great. Efficient and polite.

I tired nice ice latte by charming staff thank you Hemal and Tahmina wonderful thank you for suggestions i will visit you again.

Keyur and Karthik are the best!!

I’ve been going there for about a month now every single morning to get food before work. The staff are all amazing and friendly people especially Tahmina and Reem (apologies if the name is wrong). The food is really good it’s the best quick food place in all of Waterloo station highly recommended!!

The 2 young ladies who served me were exceptional, polite, friendly and courteous.

Amazing customer services , super nice , kind and fast !

Tehmail was friendly service great smile

Great friendly service by Tahmina

Very poor.... insipid coffee and a very meagre bacon baguette. Very expensive for not a lot.

Sabiha and her team were so amazing to me. Food was excellent. Would definitely be returning!

Hemal and Muhibur are so good thank you for good ice latte You are star....

Good customer service and nice food. Services are very good. Ms Tahmina, very helpful and friendly to customers. Thanks

Good customer by Hemal and Keya service and excellent staff and food.Thank you I will visit again

I am vegetarian and so There are two options one cheese and tamato and second bhaji turmaric humas so That guy suggested me bhaji one and it was so delicious Also I choose ice latte and Wow Thank you so much Hemal and keya for your suggestion. I will visit again. But i want to suggest you one thing that you add more vegetarian items in your menu because most of people want to eat but less choice they get. But thank you one again Hemal and keya you are start.

This is my First time here and I got perfect coffee ☕ here thank you guys for perfect Cappuccino Hemal and Keya are so fast thank u.

I used to buy from Upper crust. But this one is my now favorite. I got perfect latte and cheese and tomato Hemal is very polite. And Keya is very Friendly thank u so much guys now I am regularly buy from here. Superb guys keep it up.

I got here Bhaji turmaric humas Hemal and keya they are fast and humble thank you guys make my day

Geya and her colleague were great when I got my TooGoodToGo

I have had the most disgusting latte served to me at this outlet. It was more like a diluted water with a smattering of coffee. Did not taste like coffee at all. In addition the lady who served me tried to serve a gentleman behind me and I told him to wait as I am in the queue. She took my order and gave everyone their drinks first who were behind me in the queue and only then did she serve up this awful coffee. I also noticed she mixed the decaf coffee from my packet which was about half a packet with the normal coffee in the coffee grinder. I was not able to complain as I had to catch the train and only tasted my coffee in the train. I had to throw it in the bin. Disgusting...

One slice of Proscuitto Parma Ham in my £6.30 baguette. Utter con. Only realised when I was eating it when I left Waterloo terminal via train.

Tulsi Mim was great and offered friendly and warm service. Had a welcoming manner and great communication!

I was served by Mim who was lovely and very efficient! The sandwich was great too

The staffs are always so friendly! And the baguttes are always top notch! Such an easy grab and go option to have in Waterloo station:)

Pass through Waterloo often & always great service from Keys & Muhibur!

Love Upper Crust but the team in Waterloo station definitely made it even better! Muhibur and Keya was super friendly and speedy!

Great service and Hamil serves you with a big smile!

Avinata and i forgot the name of other girl working both of them are superstars. Thank you

Very prompt service with a smile. Thank you.

Tullsi excellent services and tgtg good value amount of food recommended for people to use

Tahmina was very helpful, great service!

Sumptuous Chicken Katchu Baguette ..Served Hot..!!

Kamal & Keya - perfect service and lovely food sucj nice people and very accomdoatinf

Food was great and plentiful and Kamal was so cheery!

Great food! Delivered very fast with a smile from Muhibar! Hope i have spelled it correctly!

Place.my order with team meamber of shift. Very pleasent and speedy service

Tulsi, Tahmina and Mim are always welcoming and providing service with a smile.

hemal keya super nice staff super friendlu!

Hemal and Tahmina, gives a good service with a smile :)

Very friendly and fast service from Hamel and Tahmina 💯

Average coffee but staff was very friendly special shout out to Hemal , Keya and Kamal. Keep it on 👍🏻

Great service by Tahmina and her colleagues!

This morning want to upper crust Tahmina Hemal was so Helpful with a loving smile To see that in the morning Made my day Need more people like Tahmina to smile in the morning Thank you The food was good

Tahmina Aktar And her colleague were very helpful and friendly - thank you Ladies!

I bought coffee today .Tahmina serve the coffee ..Tahmina done very good customer service I am so happy

Great food and great service by tahmina!

Great service by Hemal & Tahmins & Saviha

Loved it and the staff were very nice, friendly and welcoming, thank you to Hemel and Tahmina

Good staff tahmina and hemal is a good staff and they are very kind

It was a really good service from Hemal and Thahmina Akthar.

Hemal was awesome. Great service

Thank you to the young lady aminata was very polite to me and patient

i had a really really good customer service experience therefore i had to ask for the girl’s name that served me so i could leave a review. her name is Aminata she was really nice and helpful, gave me 10/10 service.

Hemal and keya were very polite and helpful

Bought a prosciutto baguette that came to over six pounds. Once opened the baguette had one tiny thin slice of ham in it. When I showed the people working there and asked if some could be added in they said no they can’t. Discustingly overpriced sandwich with one shred of meat

Sapna and hemal are so fast thank you for latte

Excellent service, try ham and cheese melt is delicious, Hemal and Sabiha and Sapna Thank you for your service. specially Sabiha manager thank you for ice latte thank you for your suggestion.

Thank you to Hensley, Keya and Sabhiha for great food and great customer service always, my favourite is the ham and cheese baguette but trying the ham and cheese melt today

Nice service also good staff special thank u sabiha also Umang.

The food is convenient and tasty as well as having great service. The worker Hemal and Keyur when I went were brilliant.