Uncle Sams Hamburger Express Broadwater Rd Worthing in Worthing

They stole a parcel from the house next door

the new improved air fryer...the HAIR fryer! Jet black hair in the food. Paid for adult meals given kids ones....vile!! Never again!!!

I like chicken burger and chicken nuggets very taste and yummy i love it

Wrong food, awfully cooked, items missing. Staff did make the effort to send us food to make up for it, but won't ever go back again. Utter sh××

haven't been in one of Uncle Sam's stores for quite a long time as a vegetarian there's not usually much choice. But when I went in this time I found there's more selection. The service was as good as could be but the food was lovely. …

I ordered and the lady behind the till had dirty hands and nails. She took my order and told me 10 mins. I went back after and there was a man complaining about not receiving his food the previous night. The man behind the till refused to pay him for it. I got my food and went to eat, they gave me the wrong burger but I thought oh well and ate it. I had a few bites and something was off, the mayo? The chicken? Not sure. I ate a chicken bite, no idea what’s up with it, tasted fishy and off… I decided not to eat anymore as was making me feel ill. I took the bag back in and said it was wrong/something didn’t taste right. I didn’t get a refund so I left it on the counter.

Always exceptional food here. Pleasant staff also.

Good taste, good service, I love it

I usually love Uncle Sams and have done for over 30 years. I hadn't had one for ages. We had just spent 7 hours in A&E so I was super hungry and stopped here on the way home. I was so very disappointed as there was something not right with the burgers. They tasted exactly like the ones you get from the fair or the odd car boot. Nothing like flame grilled beef at all. It didn't stop there as the chilli sauce was definitely not Uncle Sam's chilli sauce. It was like a way cheaper version. Overall extremely disappointing 😞

Leisha was SO LOVELY!!! 10/10 service. Friendly and sweet, will definitely be back soon!

AVOID. The owner does hires drivers and then DOES NOT PAY THEM He is profiting from keeping driver wages. This is slave labour. Please don't support this restaurant.

Made an order from uncle Sam’s only for two people two burger meals. Both burgers turned up wrong completely different to what was ordered. Both drinks were wrong and there was no milkshake. When I called up after trying a few times. I finally got an answer to someone who gave me a number which turned out to be the same number that I’d already called on, I was then ignored and hung up on until eventually, I received an answer to no one talking. I stated that I’d placed an order and had been trying to get through. At that point. He then hung up on me and declined every call after that. Ive now been left with no food and highly frustrated, I must say the customer service was appalling as someone with autism this was really difficult to try and resolve on my own and the response that was giving was rude, never experienced something like this in my life. Utterly disgusted.

I haven't been in one of Uncle Sam's stores for quite a long time as a vegetarian there's not usually much choice. But when I went in this time I found there's more selection. The service was as good as could be but the food was lovely. Being only small premises the atmosphere was lacking enticement.

I ordered a Chicken El Fuego It's a crispy coated chicken burger with chilli sauce, cheese, lettuce, mayonnaise and battered onion rings in a sesame seed bun. All this for £5.50! My advice is get yourself one!

Was queuing after paying for my burger today and the guy making it hawked like he was going to spit in it. It wasn’t like a sniff or cough it was like a full blown flem hawk. I wasn’t the only person who looked horrified so I may not be the only one to make a comment today. That was enough for me! I just said that was f…ing disgusting and walked out. I’m not judgmental and I’m not raciest but that was wrong. I used to live off uncle Sam’s before relocating now I won’t go near there.

The guy does not pay his drivers on time and makes out that he doesn't have any money when he drives top of the range cars and then talks rubbish about his staff on the phone and in the store which a lot of customers have seen and heard. I feel sorry for the drivers. One chef, Raj, goes on his phone then doesn't wash his hands before handling raw meat. Please guys do not eat here or work for him there are better places to work for or have food at in Worthing. I know drivers who have not ever been paid and some still waiting for the wages to come in drips and draps when they have blls to pay and families to provide for. No sane person would believe this a suitable way to run a business and keep any employees. Just Eat / Uber Eats / Deliveroo etc. Should consider removing this establishment as it will cause them to have a bad name also.

Owner/manager does not pay his staff! Avoid working for this rude money making fraudster

Very disappointed ☹️ shame on you uncles Sam your burger 🍔 what’s happened 2/10

Needs a good clean as you walk in to order your food 🥺🥺

Best chilli burgers ever! Updated from the worthing branch 19/10/2023 Poor service. Burgers overcooked and dry, poor fries. No straws. No change. No milkshakes after ordering one, unable to refund the difference.

Avoid!!! Terrible food, very old oil used - chips weren’t edible. Definitely avoid!!!!!

i ordered a biggest burger meal which was cold, regular size and got a bag of cold soggy chips and extremely watery cola on tap, he gave me a bottle of pepsi which was better, the whole place needs some tlc with broken chairs and trip hazards on the floor.

Good burgers, good counter service. I wish they go back to the original avico fries though

Really disappointing. I ordered a Texan burger and choc milkshake but received soggy chips, a spicy burger and a vanilla milkshake. Ridiculous. Will not be spending another penny here.

30mins late and still waiting. Not even picking phone up. Utter disgrace. Go to McDonalds instead.

Trying getting a slice of American cheese + bacon in your blue cheese burger and youre absolutely laughing 🤌 Absolute classic establishment 10/10

How is this place still open!!! only 3 stars on food hygiene made me feel sick reading other comments cold food and half missing avoid avoid avoid I certainly won’t be going back

Late night i felt hungry so i searched about burgers i found Uncle Sams hamburger so i decided to give it a try , I surprise this was delicious and the burger was large, and the bun was amazing and fluffy , the onion rings was really good. I recommend this restaurant and for sure i will come again .

Had a chicken burger last week and thought it was slightly chewy and pink inside when eating it. Wasn’t quite right so I threw the other half of the burger away… Only just recovered from being violently unwell with food poisoning all week. Absolutely awful. PLEASE AVOID AT ALL COSTS - Never felt so unwell! Completely unacceptable

Too unpredictable. Acceptable at the best of times. I have been overcharged by £8 in here previously. Tonight, they got 3 out of 4 burgers incorrect. We had to build our own burgers to correct the mistakes. At £28 this is really not good enough. I ordered in person and couldn’t check the order until I got home. The place wasn’t even busy. If you want a decent burger, don’t order from here.

Consistently excellent burgers for over 35 years. I've eaten in every franchise 😁

Very good , clean , polite and excellent food .First one I visited was in montelia Rd brighton in the late 70s , still good

Best chips ive ever had.. The blue burger is lovely. And the milkshakes are lovely.

Very good quality. For some reason tastes better than other local Uncle Sam's. Very friendly.

Absolutely disgusting cheese burger meal, burger was stone cold and was like eating a piece of rubber, bun was stale and hard. Won’t be going back there anytime soon.

Friendly staff, classic chilli burger, nice....

Amongst other things in our order, we had two lots of rubber chips and 2 blue cheese burgers that were drier than the Sahara desert. All for £30, so a bargain really. Stay well away if you want actual food you can eat, and not something that resembles a dogs toy.

Great Burgers for a reasonable cost.

Most disgusting burger ever! Took 2 hours for delivery to arrive! Everything cold and stale. Tasted as if left from the previous day or even dug out the waste bin! I advise people to avoid this place if you want to stay healthy! Enough to turn you vegetarian!!

This place was my go to place unfortunately it went really down hill with the young Sri lanken guy running it with re fried chips and awful burgers I stopped going completely. 2 weekends now I've used it and the guys there now have got it back on track, wonderful burgers and fresh fried fries. I'm back to being a regular customer 🙂

Good burgers. Food freshly cooked.

Worst burger ive eaten in a long time. The bun was stale. Bag was full of liquid rather than sauce. Chips were rank too. Iff i wasnt so busy i would have taken it back. Never using uncle sams again...

Enjoyed my burger and chips. Good basic comfort food and hot.

Nice blue cheese burger the cheese seemed different stronger in flavour and thicker. Also new staff who cooked the items well. Nicely chips boiling hot how I like them. Curtious staff too even through they had to repeat themselves to me a few times. As it was hard to hear for me as a little hard of hearing plus the thick plastic screen not helping.

Dreadful burger, dry disgusting and gave me no dips that I paid for, this shop is an embarrassment to Uncle sam's, p.s I'll be going there again shortly 😡

Staff are often rude and service is terrible but the burgers are good so we keep going back 🤣

Ok, you get what you pay for, decent burgers

I always enjoy the food from uncle Sam's. I usually get a delivery through just eat, it's always arrived on time, and good portions to. 😊

Cant really comments on food , went in 4pm on a Monday and ordered food was told there would be a "slight" wait of 15-20 mins . walked back out again and went to McDonalds instead. No other customers in the shop and the guy was rude clearly couldn't be bother and didn't want to work there

Food is alright, not as good as it used to be, but having to wait over two hours for a delivery is an absolute joke. Also to be told twice it had been delivered is farcical. Never able to ask the whereabouts of your food is as they never bother to answer the phones.

Have previously been happy with uncle Sam's but not today. Ordered a blue cheese burger. 4.15 I got lettuce and a patty in a sesame seed bun. Asked for refund youngish guy said need manager I said ok call him. Going to voicemail. He offered a new burger and chips. I said no. He had put me off. I said give me chips and refund the difference. Which means I paid 2 pound for fries. Terrible

Nice, fresh and Hot Burgers, proper friendly guys who work there, love it.

Poo. Usually order from Lancing VIA JustEat but thought I would try UberEats, couldnt go with Lancing store, so had to settle with Broadwater and it was absolute poo. Mozzarella sticks were COLD and mozzarella wasnt even melted, only got 3 instead of usual 4. Milkshake was wrong size and wrong flavour. Burger, the bun was grim, cheese wasnt even melted, was like eating a slab of cheese. Absolute let down. Broadwater store can get in the bin and take the food with them. 💋 xo

Broadwater uncle Sam's has gone down hill was cold the bun was soggy not toasted like in the picture was cold staff are rude kids working there messing around.

Good food, but on the expensive side for what you get.

The best burgers hands down on the south coast. The double chilli meal with a shake is heaven!

Food took an hour and 45 to arrive, I had to phone twice to chase and when it finally arrived the burger was cold and the wrong size shakes were provided. Very poor exper, will use Mcdonald ls next time.

Worthing Branch, for the second time a massively delayed order. Ordered at 6:05pm via Just Eat with a delivery of 7:15pm. At 7:45pm with no delivery i tried to call multiple times but got a constant engaged ringtone, eventually the delivery turned up at 8pm. I love Uncle Sam's but won't be ordering from the Worthing Branch ever again, two orders delayed immensely is two too many.

The burgers are rubbish and the food wasn't very good

On Saturday night we placed an order for the whole family. The place was really quiet. The order was very large (over £90) & when I made a joke about it being all for just me they didn’t get it at all (not an issue) but looked absolutely disgusted at me!!!! I collected the order & went home (a 5 minute drive) & giving everyone their food, we realised we had two large milkshakes missing. We thought never mind & would give the store a call after dinner. As we all started dinner we realised that it wasn’t the normal quality & that the food was a mixture of burnt, stale or just missing food & drinks. Just to top it all off too it was all cold. The food was inedible for everyone so it went in the bin, and those who received their drinks had those. I called the store expecting it to be a straightforward apology & replacement food or a refund but spoke to someone from the store who kept forgetting what was even wrong with the order & didn’t know what to do. I assume they were new so asked if I could speak to someone who could put through a refund. He went off the phone & could hear him speaking to a colleague who very bluntly put there was nothing they were going to do about it & it wasn’t their problem. The person on the phone then came back to me & said they couldn’t do anything & to contact Just Eat, then apologised. Just Eat are being less than helpful as they don’t do refunds, so I just wanted to warn anyone thinking of ordering from them. If you like 2 shreds of lettuce in your wrap, crunchy burgers, burnt dry chips & an imaginary drink though, this is the place for you!

Wow.... had a vegetable delux burger and fries tonight. Absolutely delicious and perfectly cooked. 😁

Ordered at 19.10 for a delivery at 20.15, still no delivery at 21.26

Completely disgusting food and service. Waited for over an hour for delivery, had to call them, they lost the order somehow even though it was confirmed with an order number on just eats app. When i finally got the order it was all cold. Even though he said on the phone he would make the order fresh and get it to me right away.

Not what it used to be, food not that good anymore, service very lax. And there's always a couple of grubby looking delivery drivers hanging around

I remember in Brighton this one little shop would have queues outside the door no seats, a counter the size of a family table. The burgers 🍔 where lovely. Now dry and tasteless, soft drink in a 200ml cup. 10 minutes later the person behind the counter had forgotten that it was made so it was cold. Not again🤮

It's not very clean. Average barbecue.

Not bad. Costumer service could do with some improvements.

Ordered on a Saturday. Busy and delays I get but late and missing food I don’t. Especially when it was cold. Food arrived late and cold. Called to let them know. Was greeted with a terrible customer experience. Will not be using this service and establishment again.

Really tasty Bacon Burger and chips.

Quick service and a good product. As I remember it from years ago. 😃

Disappointed, cold, half cooked burger, hardly no salad or sauces. Managers clearly didn’t know what to say about raw food. Awful experience never again, going through the directors currently.

It's a shame uncle Sam's is so poor now. 20 plus years ago it was the best burger ever. However this Worthing branch had a seriously money grabbing owner who would water down sauces and charge for extra salad. The veggie and chicken sandwich are horrendous quality now and the double dipping of the chips is just another level of tightness. Even if they gave 50% discount I would not use it because it's not worth the calories with disappointing beige, bland food.

Chicken wrap had hardly any chicken in it.

Rude 'Manager' a few weeks ago who ignored us for a few minutes for no apparent reason & then went to serve someone else who had just walked in, despite knowing we were waiting. Today we couldn't buy in the takeaway, had to order online yet unable to order certain items on the app, I was willing to substitute a veggie burger for extra veggie bacon - I think they added just one extra rasher so that & £3 delivery charge added on is a rip off. Food was over 30 minutes late, phone line disconnected so couldn't even ring to find out what was going on. No apology for lateness, food was stone cold & god knows what happened to the bun - it was ripped in 4 different places. Gave our number to the driver to pass onto the Manager to speak to him about the issues, but surprise surprise he hasn't called. Won't use again.

Ordered food this evening and have been waiting for over 2 hours. The app said it has been delivered and their number is always coming up as busy so no way of contacting them. This has not been the first time this has happened to us, we will not be ordering from here again and would advise people not to order from here as you will have to go through a lot of hassle for no food and having to get a refund.

Went to uncle sams and they was very busy, only 1 person doing everything. Waited half hour for my food. Just as they get to mine another guy came to help. Well what can I say he stunk of weed, messed up my order completely. And just as I walked out can see him picking something out of his eye. Wearing NO gloves. when calling up to say my order was wrong I got told well he said he had got it right and if we take it back they would redo it but will take at least 10 mins. Not good will not be going back there

Order delivery simple chicken wrap, bread wasn't fresh all dry falling apart, chicken inside looked dry and wasn't fresh when called them first they tried fight and say bread is fresh when it wasn't and then I heard voice behind swearing saying what she wants then he took phone away and spoke to me all nice saying order again he will make me a fresh one and was using swearing language regards his colleague, ordered first time and never again

Terrible. Waited forever. Then was 1st in queue then staff offered to serve someone else. He told them I was first then he got 2 orders muddled and gave them all to the same man. Won't be going again. Chips were burnt and food was cold. Wasted £18.

Worst uncle Sam's I've ever eaten at!!!!

Really lovely burgers and great prices too... there chips are the best!

This branch is awful, go to Lancing or goring instead. Guys here can't cook a burger properly, well massively overdone, buts toasted too much, chips fried for about 14 days before taking out the fryer. Awful, gives uncle Sam's a bad name, when just drive 5 mins away and two great branches who can actually cook!

I originally placed an order with deliveroo who not only delivered my meal late and cold but without my drink it took delivery half an hour to deliver my meal when the restaurant was less than 5 minutes away. The takeaway company was not interested in helping me and regardless of it not being uncle sams problem they offered to help me with a fresh meal and a drink and extra fries to make up for the inconvenience. Uncle sams is amazing and I can't thank them enough for delivering a tired hungry person's meal and being so understanding.

Staff & food good ! Lord Barber.

We ordered food tonight, the burger buns were hard and not toasted the order was wrong with the coke size and one of the burgers, it took nearly two hours to be delivered, the bag was split so the coke went all over the place, the thick shakes were just ice-cream no flavour they used to be the best one in Broadwater, but now the strand beat them hands down, I'm very disappointed tbh

Pots of dip are a RIP off, 45p for a tiny dip, about a table spoon of garlic dip, won't bother again!!

This was my first visit and I didn't have a burger, but the food was good

Couldn’t organise a drinking party in a brewery, staff trying to do too much with no organisation. Constantly getting orders wrong! Foods ok.

Food is okay, place is a but grubby and has an odd smell.

Used to be good price's are always increasing not really value for money and portion sizes don't justify cost!

Great food, friendly and polite staff, will be visiting again in the future

Foods always nice and cooked to order staff friendly, home delivery can be a bit slow but okay most the time

Gave my mate a raw burger... Not sure how you can have a raw burger seeing as it's beef but there you go, one star

The staff are rude kid like behaviour burger was cold cheese was frozen teenagers thinking there funny not impressed grow up the driver very rude should be sacked

Friendly staff, food very average and over priced , burger was dry

Not as good as I remember ( it had been 5 years since last visit ). Burgers now taste cheap, as I'd find at any old kebab shop. Shame.

Lovely burgers, great shakes and friendly staff

So, where do I begin? My girlfriend placed her order at 7:54pm the just eat app said delivery time would be 8:25pm it is now 8:57pm so I called them up and they said one of their drivers had it and should be with us shortly. However the driver called us and said please can you open the door which I did but nobody was there. We called him up to explain he’s clearly at the wrong house and then decided to hang up rather than telling us where he was or how long it would be. Still leaving us without our meal. Thank you so much uncle sams for your fantastic customer service! Ughh

Food was brilliant service was fast

Slow service. Just eat orders seem to take priority

Would give 0 stars if possible. Food missing from order, yet again. Rang given some bull about it being just eats fault not theirs. Given terrible customer service no manager there to rectify the issue. Told they’ll give the items they missed which should have come anyway. When asked if we could have some extra bits due to the error get told they aren’t allowed to do that. Food we did have was horrible. Will never be going back to uncle sans. Missing food I can deal with but the utter rudeness of the children working there is unacceptable. Poorly managed. Horrible food. Horrible staff.