ty mawr in Cardiff

Great place for drinks as the sun is going down as the garden is massive, and drinks arrived in good time. However, we were disappointed having booked a table for dinner at 7pm only to find out that food was taking at least an hour to be delivered to the table, which is far too long. We didn’t end up staying for food as we were put off by the wait times.

I had previously left a review of 4*, saying staff were scatty but overall worth a visit. Editing now to a 1* . If you just want a drink and sit outside it's fine. However, if you if you want to sit and have food inside - go elsewhere. No one waits tables regularly, you need to go and ask staff to take your order. One waiter (young male, longish hair) slammed our food down with attitude after we had complained....the gravy jug came out empty, all the glasses were filthy, cutlery had food hardened on. Table toppers advertising food no longer stocked. We saw several other tables have the same issue. Sadly won't be going back, or suggesting anyone else goes either.

Quite honestly the worst food we have ever had. I had the steak medium rare. Came out flat as a pancake (always a bad sign) as can never be cooked correctly. As thought came out welldone, was tasteless other than taking like a pan that hasn't been cleaned in months. Wife had the hunters chicken, saddest looking food with the dryness to match. Worst of all I left my 30% voucher at home so paid full price for that garbage. One slight positive starters were quite nice. Several friends had same experience recently. Avoid! In response to u reply How do u explain the steak tasting so bad then? Cheap cuts maybe. Honestly when food looks that bad i dont know how u can send it out i would be embarrassed to do so. I've had several people tell me recently after my experience that they have had the same and had to send their steaks back.

Things have really gone downhill. Really poor food, false advertising of available deals, slow service, dirty cutlery, dirty glasses, and rude and disinterested staff. Very poor experience overall. We won't be going back and strongly recommend you avoid.

Lovely pub, with fantastic views of Cardiff and the Bristol Channel. Well worth a visit, lovely seating area outside with small children’s play area.

Quite nice atmosphere. the staff were helpful and friendly

Woken up the night after my wedding and all I can say is wow!!! Owain went above and beyond to make my day the most special day and I couldn’t have asked for anything more. Every one of my guests mentioned him and said how much effort he made.. great work doesn’t go un noticed he smashed it!! Thank you so much!

Owain era increíble que nos ayudó tanto. Fue el mejor anfitrión. Hizo la boda fuera de este mundo y sacó todas las paradas. No podemos agradecerle lo suficiente

Here for a wedding and Owain is amazing. Great host. Great atmosphere. Great company. Can’t recommend Owain enough. Can’t wait to come back

Fantastic service the week staff couldn’t do enough. The proprietor was very courteous and Owen was brilliant. Highly recommend.

We are here for a wedding. And owain had gone above and beyond!!! He made the day amazing !! We are having the best time ! Thank you Owain xxx

Management, you need to get this place back to how it was a few months ago. Staff walking out mid shift?! Please stop taking bookings if you don't have adequate staff to cope with demand. Do you know how busy that place gets come summer? You haven't got long to improve. Shame to see our local pub going downhill rapidly and many friends have all shared poor recent experiences all round. Do better!

Owain was great and service with a smile

Owain was very welcoming and made us feel really welcome. I would highly recommend coming here

Service was excellent, if a little slow as it was very busy. However, food was enjoyable but only average.

Fab place. Lovely staff. Ffion was so attentive. Really warm and personable. The food was excellent. Meat was so, so good. We had a really lovely afternoon in both the beer garden and then in the restaurant. Will definitely be back!

We attended for a family meal. We were early so we sat outside. Went to order drinks at the bar and the que was out of the door. So we decided to use the QR code on the table. Ordered drinks and waited over 25 mins for them to arrive. My husband went in and the drinks were just sat on the bar waiting to be delivered. When the rest of the family arrived we went in to get our table. We waited over 10mins to be dealt with at the desk. When someone finally acknowledged that we were waiting, he came over, asked for our names and as he was booking us in, informed us that there was a 1.5hour wait for food. It was absolutely ridiculous. We didn’t end up staying we went else where. Honestly, Iv never seen something so unorganised. Not enough staff, the staff that were working didn’t acknowledge you, no leadership and customer service. Clearly an issue in the kitchen also as we watched many plates go back with food on. All in all it was a very disappointing experience and we won’t be returning. There was also a wedding going on, so just a bit of feedback would be too look at getting a system in place so that you haven’t got the wedding party using the same bar as the restaurant and get more staff so that you can cope and manage with the volume of customers and the customers that aren’t at the wedding get the same service they deserve and not pushed down the line just because they aren’t at the wedding.

attended for a meal with my parents in law, staff where a pleasure very attentive.the food was top notch! definitely a visit again!

Decided last minute to go out for tea and chose the Ty Mawr on a friend's recommendation. Wasn't disappointed at all. The view was breathtaking the service was exceptional and the food absolutely delicious. Paid our bill and sat outside and had a drink. Such a fabulous experience I can't wait to return

Lovely staff, great food and atmosphere ✨ will be back again

Absolutely excellent experience all round! We were served quickly, food was delicious and came out promptly. We were visiting Cardiff for the day and so glad we stopped here! Next time we are in the area we will be sure to go back. A big thanks to Alex and James for looking after us! 10/10 experience, will be recommending to my family who often visit Wales!

After being told we could have lunch without booking, it turned out we couldn't. Rather large and messy anyway. Not our taste.

When we arrived we were greeted at the bar by Abigail who showed us to a table with a great view over Cardiff , she was very helpful with the menu, and the specials, and asked about any allergies, we didn’t have to wait long for the food which was excellent and Abigail checked with us to see if everything was ok. We will definitely have another meal there very soon

Great service from Ffion for my mothers birthday meal.

Alex and James were lovely. We had a chat about legos and Lord of the rings. It made my day

The first time eating with you. We had a good chat with our server about how passion could be injected into vegetables and how to better utilise the tipping options

service was amazing, ambience was just lovely will definitely come back 10/10

Great service from the guys at Ty Mawr, overheard an extremely rude woman at the next table giving the staff a bad time for no reason which is why I thought I'd write a review. During a voucher period the pub is naturally going to be busy and it's quite clear to me when people have never worked a hospitality job. Keep doing what you're doing guys

Love to visit whenever I'm in the area. Looking forward to my next visit!

We visited Ty Mawr for a meal the view and gardens were amazing. The manager James was very friendly and attentive. We were served by Alexandra who was really friendly and helpful nothing was too much trouble. We had a lovely meal in beautiful surroundings. Would highly recommend will definitely visit again

Really impressed with the atmosphere and service it couldn't have been better.

It was a lovely experience going there all the staff are wonderful the manager James is exeptually helpful the food is beautiful especially the chicken burger would always recommend to friends and family loved coming here

All the staff were absolutely lovely to me when i came up with my family. The young bar man/ food deliverer with brown hair was very helpful and made me feel very welcome. On top of lovely service, the food was delicious and very well cooked. Will definitely come again.

I recently had the pleasure of visiting this pub, and I was thoroughly impressed with my experience. The food was incredible - every bite was a delight, and I was thoroughly satisfied with my meal. The quality and presentation were both impressive, and I would highly recommend trying their vegan beetroot burger. Our party was served by Alex who was knowledgeable, friendly, and went above and beyond to ensure we had a fantastic time. If you're lucky enough to have Alex serving you, you're in good hands! I'm already looking forward to my next visit and would highly recommend this pub to anyone looking for a great dining experience. The staff, food, and atmosphere all came together to create a truly enjoyable evening. Thank you!

Amazing experience had by all, especially one staff member stood out, do believe her name was alex, can’t fault her at all. Food was so good and drinks were on point

Kind and accommodating staff, thank you :-) really beautiful location too!

Used to have a really juicy burgers couple of years ago, not anymore though. But still acceptable quality.

Bee. To the ty Mawr a few times now lovely food great place on a sunny day large beer garden

There was quite a long wait for the drinks and the food, we were the last to be served. It was very cold in the dining area.

Someone in higher management has made a terrible decision on how this pub/restaurant is run and the staff and customers are paying the price for it. I really like this pub. It has a fantastic view and every other time I've been there the service and the food has been fantastic. The last time I went has left a bad impression on the future running of this pub. The service was slow. When we ordered drinks they didn't turn up for 30 minutes despite us being sat next to the bar. We waited an hour for our food and when it arrived our plates were half empty. (I ordered the pork dinner and mynplate was missing carrots and stuffing) As we had children with us we agreed to order some desert but after waiting a further 45 minutes for this to arrive I went to ask how long we would have to wait, only to be told it's just being prepared. After a further 15 minutes we decided to call it quits and asked to cancel the dessert order. Coincidentally as soon as we cancelled it was miraculously ready to be brought to our table. We still cancelled out of principle. We were offered 30% off our meal as compensation for the service we had that day which we accepted and the manager I spoke to seemed genuinely remorseful and unhappy with the direction upper management have decided to take the pub. While I have no idea on how to run a pub. I would suggest that they focus heavily on quality instead of quantity before they lose return customers.

Food was appalling. Cheap white bread, slightly stale. Chips were cold, stodgy and rubbery. Party of 5 and two orders were incorrect. Waited over an hour just for a sandwich. Absolute rip off and definitely not worth the price at all.

The venue in a great position. The day we went it was sunny and warm. However not enough staff to serve outside so sat indoors.

Gorgeous pub with a stunning view of Cardiff. Service was quite slow on my visit- not sure if they were understaffed. Will definitely be returning for a drink or two.

Alexandra was a great help to us when we visited. It was very busy but the staff were clearly trying their hardest to help. We will be back again, stunning views .

In need of more poor girls were run off there feet would put a lot of people off having to wait not the staffs fault need more feet on the ground . Other wise did enjoy the meal 😋

I have been at the Ty Mawr Inn Lisvane 3 times since the end of January (2023). A family evening meal, a birthday meal and last Thursday, a pub lunch with a mate. First class service and quality food on each occasion. My family and I enjoyed steak, fish (whale sized cod), cheese and potato pie and a vegetarian lasagne. Everyone enjoyed and left well satisfied. Warm staff and the managers, Rebecca & Matt were very attentive and exceptionally friendly. Friends and neighbours are saying the same. I guess we are going to become regulars. Great to enjoy going somewhere you can trust to have a good meal and quality service. 😊

Been there four times now once for a wake and three times for 30 percent main meals vouchers First time we have been disappointed in the service tonight as normally very good. Lady called Michelle served us before and she was excellent. Hopefully just a one off and back to usual good service in the future

The ty mawr is a lovely venue with great views and a large garden/kids play area. Unfortunately the last few times we have come here the service has been slow/understaffed with many items not available on the food or drinks menu.

The weather was nice and i don't think the pub was properly staffed for it. When we got there we waited 10 mins to be seated dispute having booked. There was a queue of about 10 people at the bar and only one server in sight. Once we got seated and the rest of our party turned up no one came to take a drinks order and we had to ask if it was actually table service or did we need to go to the bar. We were told it was table service and still waited 5 more minutes for someone to come and take the order. We started to order only for my sister in law and mother to be told that what they wanted wasn't available. My mum changed her order and again what she wanted wasn't available. The server then came back to tell us the starters we ordered also weren't available. When the drinks came my mum was brought a pint if coke and not the vodka and coke she ordered which we then asked to change. We went to the bar to order further drinks as we figured it would be quicker. By the time the food came we had been there over an hour. The food itself was also poor. We had four lamb meals which were supposed to be served pink but we're definitely not, and didn't come as described, no carrots, should've come with garlic and rosemary potatoes but they where more like cubed chips. The children's meals were also no better, the chicken dippers were overdone and my son had practically no chips with his meal. We were going to order dessert but thought it best to cut our losses. The only reason we didn't complain at the time was because we were celebrating my mother's birthday and she asked us not to make a fuss. We've come to the Ty Mawr for my her birthday the past few years and always had a good experience. Needless to say next year we'll be going elsewhere. The two stars are because the setting is lovely and the kids had a nice time in the playground. Plus I think the servers were trying their best but were very understaffed.

Chewy rubbery burger patties, served cold. Staff were unbelievably slow for a quiet night so god help them on a busy one. Nice atmosphere outside during sunset but don’t bother ordering food as it’s not worth it.

Great scenic pub with friendly staff

Sorry but service was absolutely awful this evening. Waited 50 mins to even have a drinks order. Two tablets that arrived after us got their order taken first. Food was ordered but then told it wasn’t available. Thankfully it didn’t spoil the evening, as the location and food was lovely (and I had lovely company) but feel the place was really let down with the awful service. Would be hesitant to visit again

Great pub and lovely food. Staff were extremely friendly and welcoming. We visited on Mothers Day which was very busy and there should’ve been more staff on duty. However, the staff we had were amazing. Would re visit and recommend to others.

Cracking pub with great views and a lovely beer garden. You can't beat it on a summer's day

Throughly recommend. Good ace. Service, quick and accurate. Will definitely be returning.

Honestly, it was a little disappointing. Maybe they were short on staff that day, but everything seemed to take forever, so by the time the food arrived, we'd already been waiting far too long & just wanted to go home. The food was OK without being notable or special. They really need to invest in more staff (although I appreciate waiting staff are hard to recruit & keep).

The function room was closed to the toilets. The smell emanating from the toilet was awful.

Long waits, very poor vegan options - vegan versions are a much smaller similarly priced dishes with just subtractions really. The tart is nice but still feels as though vegans are short changed for the offering. No dessert on the menu is odd - seems like an afterthought.

Had a birthday party for my two year old granddaughter. The venue was good and the bar staff were friendly. The food was very disappointing! The steak was like boot leather (that I couldn’t eat), the burgers were burnt on the edges. So I would say nice place for a pint but give the food a miss!

Very good service, waitress was friendly and quick to serve us. Drinks did take a while to arrive at the start which was the only negative of the experience. Food was excellent and a really nice menu!

Really disappointing, especially after having heard so many great things. The staff were friendly, once you got their attention, but all in all they were very inefficient. We had to ask for someone to come and take our order and then the food took 90 minutes to arrive, which is particularly poor considering it was just 2 roast dinners, so likely just needed plating. At no point during that time did anyone ask if we wanted another drink. When the food did arrive, it was barely warm and the portion size was seriously lacking... there was a big Yorkshire pudding and a few roasties, but small and wafer thin sliced meat, a single piece of carrot, a single (burnt) piece of parsnip, and 1 teaspoon worth of greens and cabbage. I actually asked the waitress if they were bringing the veg separately before realising that what we'd been presented with was the full meal. Still very much hungry by the end, but couldn't face waiting another agonisingly long time for pudding.

Ty Mawr – Great experience! I had a wonderful time at Ty Mawr. The atmosphere is cozy, and the staff is friendly. The food was delicious with fresh ingredients and great flavors. Highly recommend it for anyone looking for a tasty meal in a relaxed environment!

Alway a lively atmosphere and a great place to visit last minute if you don’t feel like cooking or help combat the winter weather

The setting is incredible. The exterior and interior are really lovely, the staff polite and pleasant. The food let it down, for me. I ordered whitebait as a starter, it was very overcooked and very smelly. I couldn't eat more than 1. Thankfully I thought, I'd ordered some thick cut chips, described as skin on. No skin. They were thick cut but really pale and dry. And some undercooked in part. Latte very weak and tepid. The dessert saved the day...delicious cheesecake with cherry compote. My friend ordered a sandwich which was very full, in fairness, but the bread was 'normal packet sliced, it seemed. The sandwich fell apart but she enjoyed. Her dessert also saved the day, a sticky toffee pudding. Her mocha was also very strange and tepid. Will we go back, I don't think so.

30% off appeared to mean 30% LESS FOOD. i.e 1 slice of carrot, 1 slice of parsnip etc and what food was on the plate was very poor. Lots of missing items...No crackling with pork, no 'pie' with lamb, there was black plastic served with the turkey.! They took the price of 2 mains off the bill. They were very busy and obviously ' stretched the food out.'

The starter was nice and tasty, but the main was very disappointed.

Lovely venue, lovely atmosphere and great staff, but woefully understaffed. 20+ minutes for 4 drinks, 35 minute wait for dessert (before going to bar to chase), took almost 2.5hrs for a family of 4 to have 4 mains and 2 desserts. Real shame and not the fault of the attentive staff who were doing their best.

Very good service. Food pricey. Chicken, leek pie nothing special. Fish and chips good. 30% discount on meals helped. Lots of children for early evening.

They struggle with busy days, which unfortunately have been the only days I've visited. You feel like a nuisance (and sometimes you're told you are!) The location and beer garden are really lovely and the one time we were able to get some food it was good.

Very good food and service. Nice atmosphere with no annoying background music.

Shocking.If you have an establishment that large you need too have the staff on duty to cope.And management who don't walk past you and ignore you.A Two course meal should not take Two hours and 48 mins .And the customer should not have to find the menus go searching for the wine ordered and sit for an hour with dirty plates infront of them,and wait an hour between courses. I have been in the catering trade.And I can honestly say never expected my birthday celebration lunch turning out to be very embarrassing infront of my family and friends. First experience here won't be returning. The only speedy process of the whole experience was asking for the bill and paying.

This review does not serve as a reflection of any hospitality service or the quality of food & drink, it is purely a reflection on service received from admin/management regarding trying to book use of their function room. I would have to strongly recommend not considering this venue's function room for any type event due to the shockingly terrible and unprofessional service my partner and I have received. We have been waiting over two weeks for a reply back after confirming interest in booking the function room for our wedding venue the lack of response has meant it will cost us money (due to the non refundable deposit for booking the registrar) We visited the function room twice to view the space, get information on prices, availablity etc and after finally being able to meet with the events coordinator, we confirmed by email on 9th February that we would be interested in booking the discussed date for our wedding. We received a reply back two days later, confirming that Ty Mawr have held the date for us and I was instructed to book a registrar and confirm timings for the ceremony, before Ty Mawr could send me the deposit link to secure the date. I booked the registrar within 30 minutes and I responded back to confirm the details of the ceremony booking and asked for the deposit amount and link. We still have yet to receive any form of a reply from the venue despite chasing Ty Mawr on 6 occasions (3 times by email, 3 by phone) Two of the times I called, it went to voicemail and I was asked to leave a message for them to respond back to but they never did. The 3rd time, the call was answered and I was told the necessary person who could send the deposit link to me was off that day and that they would put a note for them to contact me the following day but we still haven't received anything at all. (I did not receive any form of an apology or explanation for not having a response for over a week). I am very disappointed by this outcome and will not be recommending Ty Mawr for event booking.

The staff were very good with allergens. They asked about food allergies immediately and confirmed that the kitchen had been wiped down when we explained that Wood member of the party had a nut allergy…… Not many places do this, so I was grateful for their attention and care for the person with the allergy to nuts…. I would definitely go back here again for a quick pub Meal

Setting is amazing as always, so too the service. Unfortunately let down massively by the food. Paying £17.50 for a burger that isn't even seasoned? A shame...

Service was poor we waited 45 minutes for our main course. There didn't seem to be enough staff on.

Michelle was a lovely member of staff. Why do restaurants serve hot food on cold plates? Surely that’s the easiest thing to get right? My pie pastry was rock solid and carrots ( 2 slices) very limp. My wife’s chips were warm ish and didn’t taste freshly fried. Disappointing sorry.

Great view over Cardiff, and plenty of outdoors seating for the sunnier days.

Busy night. Staff rushed. Main courses slow to come and tasted like they had sat around for 20 mins before we got them

Good food, great views on a clear day.

Lovely venue, food of poor quality and meagre.

Thanks to all the team for a great night! Had lovely service and food! UPDATE: Another fantastic evening had here. Great service and looks like they’ve just had a new menu, everything was wonderful!

Ty Mawr is a beautiful pub with a lovely varied menu. Food is yummy and the staff are always friendly.

New menu is great! The staff were very welcoming and accommodating, will definitely be back

Table of 5, everyone had complaints over the portions and quality of meal. Soggy veg, concrete-like pastry, burnt steak, rubbery mash and a dribble of peppercorn sauce provided with the mixed grill. Only 3 staff that we could see, looking after customers, leading to long waits for being seen and getting bill. Food came out quick, but that's not a positive in context, given the issues we had... Complained to manager about poor quality of meals, rather dismissive but they did take care of bill, credit where it is due.

Turned up, around 3 tables full, we were told that the place was fully booked and couldn't accommodate a party of 2.

Fantastic food and great service

Fantastic service and great food

Love the Ty Mawr. Love the new menu. Lovely and clean . efficient service. Fab food. Ticked all the boxes. Can’t wait to return

Come for Sunday lunch yesterday, roast sirloin of beef was amazing, service was quick despite being very busy, would highly recommend this pub to friends and family. Thanks and see you again soon.

Visited for grandmother's birthday and had a wonderful time. Servers were very helpful and even came out to sing happy birthday when bringing dessert out. Thank you

A warm pub with a nice Sunday lunch atmosphere, good food and friendly staff. There's a great view over Cardiff and my daughter loves playing in the garden and in the playground there.

I used to love coming here but it seems to have gone downhill. The actual pub itself is lovely - gorgeous building and grounds but the service really lets it down. We had a table booked early evening and after going up to order, we found out that 3 of the dishes we wanted were sold out. It was a shame this wasn't relayed to us when we first sat down. The staff weren't hugely professional - speaking amongst themselves whilst you were waiting to get served and the manager was eating her dinner standing up at the bar. The roast dinner was perhaps average, with very dry beef and potatoes. In my opinion it was what was left from the day and put in the microwave for 3 minutes. Still a nice beer garden and interior but not sure I'd come back again for food.

Friendly staff, great menu choice, excellent value for money & a terrific location

Very nice location. Amazing views Staff is very kind and food very good Prices are a little bit expensive compared with other pubs but it is probably better quality as well. Definitively a must visit place

Lovely location and pub. Staff were friendly and attentive. Food was delicious. Will definitely visit again.

Great friendly staff and good food

Excellent food and prompt, attentive service although very busy! Hollie was superbly efficient and extremely helpful!

Delicious food, friendly service and affordable prices. Best pub in North Cardiff

Great location and better food, service was first class, would definitely recommend

First time visit.. nice inside and out.... Countryside location.