Cardiff Bay Tavern in Cardiff

Ordered a jacket potatoe, chips were given. No fried onions or tomatoes as the menu states. Extremely short staffed. Miserable dire atmosphere due to the fact they are closing down soon. Noone came to ask if everything was OK. Food poorly presented and luke warm. We feel ripped off. Hoping it gets taken over and turned around. Waste of money.

The lady with the green hair was one of the rudest people I have ever come across. She was miserable and would not help us find a table for 5. She would have been quite happy to let us walk out. The food wait was 45 minutes and was not worth thr wait. When it arrived my youngest 2 meals looked like slop. My youngest 2 were both sick in the night, they both had chicken nuggets. I would not recommend.

Charges you for items and dont actually give you what you paid for, ordered a pint and they gave me just over half a pint and stated "its our measurements". Staff were rude also about it. Lots of tables not cleaned so struggled for somewhere to sit. Tables were sticky too. Food was not cooked properly.

Popped in to grab a drink and stayed for food - the mac and cheese was amazing. Fast service from some awesome staff and good value for money.

Such hard working staff. Waitress with a long ponytail and waiter with a ponytail so obliging. Food great for the prices. Well worth it.

40 minute wait for food and it was beyond poor! The salad was not fresh and inedible, the lasagne was just mush. Half eaten meal and hoped to at least get a dessert to make up for it but that was an additional 45 minute wait! I don’t understand why so many tables were reserved - probably to keep the numbers down for the “chef.”

Great customer service from Olan, took care of us well Top man👏 Food was good as well but Olan made the experience

best evening! made even more special by olan! very busy in there with minimal staff and he made the experience seamless and enjoyable

Having visited in the afternoon, we decided to go back for a drink after watching a show at the theatre. Walked in at 10:18pm to be told they'd already called last orders - the opening hours are until 11pm! We went next door instead & when we walked back past at 10:55pm all the staff were sat at a high table with bags etc ready to leave! More keen to close up early than take money.

We visited twice over the Easter weekend and both times were great. The staff were all helpful. They were understaffed on Monday due to illness but still service with a smile. This is our go to place whenever we are in Cardiff bay. Would highly recommend it

Food was lovely so was the service the young lad behind the bar was really helpful and managed to keep up with are really fussy order and made space for us even though they were fully booked

Great little place, very vibrant. We were told when we first arrived that as the restaurant was busy it would be a 40 minute wait for food which we were happy to wait for. Within 20 minutes the food arrived. Staff where friendly and so helpful. Would highly recommend, next time we visit Cardiff we will eat here again

The Cardiff Bay Tavern provided an outstanding service for the retirement meal for one of my colleagues. The staff went above and beyond to cater for our large group. The service was fantastic, and the staff put up banners and balloons for us, brought out a cake with plates and took our photo for us! A lovely afternoon away from the office! Very pleased!

Friendly staff, great service, good drinks and great signature steak bbq burger good place to visit.

The lads working here are lovely, great service, great bants. Food is unreal and the drinks are savage

Steak and Ale pie is great value and taste wonderful so are the drinks and the staff. Loved the pool table.

Cheap and cheerful! Staff very friendly.Food basic but cheap and plenty of choice. Good selection of drinks.

Called at Bay Tavern for a quick meal and pint before a Cardiff Devils game. Staff here very friendly and helpful, particularly Jack who after serving our meal checked that everthing was ok. The two meals were excellent and I would recommend the steak and...

Went here with some friends to catch up over a drink or three. Great atmosphere, enjoyed the menu and a big thanks to Mike there who kept the drinks flowing!

Visited as we were passing. Enjoyed a good atmosphere, a drink and a quick bite to eat. Serve by Mike who was friendly and funny. He made us laugh and was very sociable. Well done Mike. Will definitely visit again.

I popped in for a drink before heading to the cinema, there was a group at the bar that were being served, however the barman (mike) welcomed with a smile and said ill be with you shortly. Thought it was a nice touch. The bar...

Nipped in for a drink on the way home from work and spoke with bartender Mike. He recommended a lovely wine and was very knowledgable. Will visit again

Food is decent here but just wanted to say a huge thanks to Jack who gave the best service and nothing was too much trouble for him! Such a nice guy!

We went for lunch with Santa! Perfect food as usual, Santa was the best Santa we’ve seen, and the staff were amazing, as always! We had the best time!

We really like this place. Warm and inviting. Staff polite and attentive. Food really good and worth the wait during busy periods

Tash was lovely and helped us out so much getting food and drinks fast. Thank you so much for all of your help!

Had a lovely meal tonightand was served by Sam who was very friendly, everytime we are in Cardiff we always eat at Cardiff Bay tavern highly recommended xx

Tash was amazing, super friendly and lovely person. Pub is looking very festive and great music. Will be visiting again.

Tash is great! She's made the pub so festive! Great time :) clean, quiet and great chatting to friends !!!

Friendly staff and good food, huge portion sizes (order less than you think!). Free parking also convenient

Calm but welcoming atmosphere with all of the food you would expect from a pub (and good portion sizes too). Staff are friendly and atmosphere not too rowdy despite being a stop off for many parties.

Friendly staff, good service, reasonably priced. Next time I'm in Cardiff Bay I will consider calling again. :-)

Lovely Christmas atmosphere, very relaxed you can actually hear when talking across the table even with the music playing in the background. Staff were very pleasant, they checked after every serving to see if it was all okay & were quick & helpful, food was...

Great food for a reasonable price. The service from the initial waitress wasn’t great but this was rectified by the following waiter who handled our concerns in a professional manner, leaving the overall experience a positive one.

We have become regulars at the tavern of late and had another great experience today. We were well looked after by Jack and he couldn’t do enough for us. The food was brilliant as usual and a lot to choose from. There is always something...

Tash was lovely. The bar accidentally ordered the wrong food for us. Within minutes Tash bought out the correct order and a free side for us. She was extremely helpful and apologetic

Very efficient and friendly staff. Prebooked table close to Tv for the football and staff didn’t disappoint. Continued with polite, efficient waiter and waitress service and the food was certainly good value for money. We chose a burger and mixed grill. Portion sizes were great

Fabulous Christmas venue a great deal of hardworking put into the implementation of the decorations. Well done Tash and the team. Go to the Grotto next 🎄🎄🎄🎄

Chicken signature burger was very good, steak was perfectly cooked for medium rare, lasagna was bland, salad was limp, service was outstanding.

Came here tonight on a welsh rugby night! Totally spontaneous!! Well, what a fab place!! Our Server Adam ( like a guy from the “Lost Boys” … he will know! 😊) Was so friendly and helpful, a real asset to the company! And food was...

After receiving a response a couple of years after leaving initial review, we were asked to try the tavern again as it was now under new management and I thought we would try again, unfortunately still a 40 Min wait for food , when it...

Been here several times and have always had good meals and drinks. Staff are very friendly and the pub has a relaxing atmosphere. We tried the Scorpion chicken wings which were HOT!!! But we managed to eat them without reaching for the milk 😂 Would...

Last Thursday 13 of my family turned up without reservation as it was a last minute decision based on the excellent experience we had 2 weeks earlier. I spoke to Sian and asked if we could have a table for 13 and she advised that...

A really good experience. The food was lovely and Louise brought everything that we needed. Jess on the bar sorted us out as well! Would highly recommend!

Food was lovely and the waitress was the best I’ve ever had ‘ thank you:) will be back very soon!! :)

Undercooked steak, burnt potato skins, poor service, long wait time & overpriced. Do not recommend at all.

Well not just a great place to visit with friends and family but a great surprise to find a £10 voucher in the menu. Great staff and excellent value for money. Thank you the team💋

Where to start,We entered the restaurant in high hopes as from the outside it looked very pleasant. However, upon entering a lady who I assumed to be the manager by her dress wear shouted from the other side of the restaurant to seat ourselves. The only good thing about this Restaurant is that the drinks came fairly quickly (6-7 minutes) even though it wasn’t busy so this is nothing to sing and dance about.We ordered the food via the app which was just confusing and difficult to work.The food came over and put simply it was disgusting. I had the Flame-Grilled Cheese and Bacon burger. After about 30 minutes a vile microwave meal from an empty pub arrived. Onion rings were soggy, bacon undercooked, hard salad and a burnt to crisp burger. No one asked how the food was and writing this review 45 minutes on from finishing the table still hasn’t been cleared, yet a waitress has been up here plenty of times.Management’s customer service was appalling and not at all somebody who should be in charge and had a face on her the entire time of being there. This is the worst customer service I have ever received from any establishment.Never going to visit again and I advise no one else does either.

Don’t be fooled by them advertising a Dog Friendly restaurant as the staff all have dog allergies. Would be an idea to remove Dog Friendly from your website!

3rd visit to this pub for food and always pleased. Excellent value for money, friendly helpful staff. Food was ordered and delivered within a good time. All meals were well presented and hot, 3 adults and 3 children. All good sized portions and 2 sirloin steaks cooked to perfection. Will definitely recommend and be returning.

I’ve been to this place a few times and for some reason (probably convenience more than anything) I keep giving it another chance. The service here is absolutely appalling. Nobody has ever been behind the bar when I’ve gone to order. When someone turns up there is another six customers they have to serve. Food is generally a 90min wait MINIMUM. This place needs to either be shut down immediately or employ another 20 staff. I’m sat here now and there are about 9 people waiting to enter and no staff to be seen. Terrible.

Front line manager was excellent, at the table service was prompt and efficient food lovely and hot everything was well portion all staff were friendly and helpful we both enjoyed our food and drinks and will be going back

Fast service, good quality food, at good prices found this after going bowling staff were amazing 👏 Literally don't stop! Fp to them!

My family and I had a meal at The Cardiff Bay Tavern tonight and we had a great time. There is a great variety of choice on the menu and we used the app to place our order. The app was easy to use and navigate around and when the food arrived there was plenty of it and it was all fresh and well cooked. It was a great value for money meal out. I must also comment on the staff who didn't stop while we were there and were all very helpful and polite even though they were busy, well done!

Lovely food and friendly staff, food was cooked to perfection, great place to visit before we went bowling

Thank you all so much for getting us through this horrible time, you are all hero’s to cope with change but tried to keep your guests important. We appreciate what you did 💋

Food is lovely not overpriced and staff are very friendly too! Will be returning again when we come back to Cardiff

First impressions were good when we were promptly shown to a table but then had to wait a long time to order our food. The food itself was cheap and plentiful so no complaints there but it took quite a while to arrive. All in all a typical example of this type of restaurant.

Amazing staff any questions or problems they where happy to help even with the covid situation you could tell they all had a smile ready 2 great you. Thank you

Visited here today with a friend, ordered a steak and a mixed grill which took around an hour to arrive.The steaks were the wrong way around so had to swap them with each other (one well done, the other medium rare).Could only eat the one sausage as the rest of it was just digusting, tried a bit of the chicken and I still feel sick now, 3 hours later.Would not recommend at all

Excellent customer service goes above and beyond to make you feel comfortable and relaxed. Even with fussy customers like us! Thanks Sian

We were early for booking in at the Travelodge nearby so found this pub round the corner in The Red Dragon Centre. The Covid precautions were in place and after checking in we were taken to our table. The service was excellent and the man serving went out of his way to make sure we got the best deal on the drinks we ordered (I ended up with 2 bottles of cider for not much more than the price of one using a promotional offer.) The pub was fairly quiet but I imagine if it's busy there would be a livelier atmosphere.

Omg what can i say meals were amazing massive challenges and so tasty well cheap priced and kris what a lovely guy hope hel still be there when we come back in 3 weeks and what ever chef was working 25th july he or she should be a keeper compliments to th chef see you all soon im still full up today

Went for a family night out food was great and staff were really good especially kris very helpful and friendly would definitely go back there again

We had a wonderful meal here today at the tavern in Cardiff thanks to the amazing staff you went the extra mile especially Jack! It was wonderful service with a smile, very happy customers will definitely come again!

After a 7 hour drive we popped in here looking for something quick to eat. Cannot fault the timings of the order but my goodness the food was lacking.Steak and ale pie. Virtually no meat, 3- 4 very, very small bits of meat swimming in gravy. I honestly haven’t seen such a poor man's pie in all my life. Chicken tikka...cardboard tasting chicken swimming in a supermarket takeaway microwave box standard.8 year old boy asked how did they make pizza taste so bad? He isn't fussy.10 year old was happy with her burger. My advice is go anywhere else. It was possibly the worst "meal" we have eaten in about 10 years.

We had a evening in this pub and can’t rate it highly enough,the meal we had was was top notch and very reasonably priced,all the staff were fantastic especially cassiddy…we will be back again today

Food was lovely. We ordered all food and drink via the app. Quick and speedy service. Server was friendly. No complaints at all!

Thanks Kate and Sian for a lovely Sunday . You are very kind and thoughtful. Table 26 did help… . We list at the footy but you made the weekend 😘

This pub/ restaurant is appalling firstly the service is slow to the point where we are waiting 45mins for a drink when the pub is only half full! The chicken I had was raw and when asking for a refund I 1) didn’t see the manager & 2) was offered a complementary desert which upon arrival look like it had been thrown in the dish from the other side of the kitchen and yet again the food was appalling the bananas were black and the cream tasted off.Overall I would stay clear of this pub at all costs and wouldn’t bother wasting money for poor service and appalling food.

We have visited from Anglesey & today was the best Sunday dinner myself and my partner have had in a very long time, absolutely gorgeous! Will definitely returning 😊 thank you!

Really lovely (hot) well priced food. Great atmosphere, friendly staff. Had 3 different meals between us all and each of us commented on how tasty our meals were. Please visit, you won't be disappointed.

We went to the bay tavern and was informed that they are fully booked and cannot seat us despite confirmation from a manager moments before on a phone call confirming we can come. After two attempts from front of house seeking this clarification, we were then informed there is only one table available and doesn’t know why the manager seems to think that as the place is half empty we can take more people in. We were then told to order on the app as we were being sat on the table at the very back and best to order on this so we “don’t get forgotten about”. Whilst our drinks were served to us, our registration was taken to allow our free (entitled) parking. Food then took an hour to be served, but were served cold, soggy and undercooked. The other meal was burned, cold and extremely dry, despite three different types of sauces being plastered over it. Whilst we were leaving we needed the loo, the ladies toilets require more regular checks as the first three toilets of choice, had a lot of unflushed number 2’s. Whilst leaving the carpark, we joined a big queue as it’s a very sunny busy bank holiday. At the gates, I was then forced to pay £5 as it would not open, despite the waiter taking my registration for the purpose of giving us the free entitled parking. I could not reverse to to go back to the restaurant as we were in a queue and forced to pay. We were parked there no longer than 4 hours so well within the 6 hour allowance. Very disappointed.

Well returned after many months to a great reception from the team. They are all full of energy and excited to be back. Jack was as keen and eager as ever. Well done everyone

Great service and atmosphere, staff so uplifting was nice after months of lockdown. Definitely made the right choice of venue

Visited on Saturday, was very busy and staff were still smiling and helpful, few people moaning but I don’t understand why when they can see everyone was doing their best on a busy Saturday,

Fab night, very welcoming team especially Kate and Cassidy will definitely be back couldn’t ask for more 👍

We were served by a really lovely guy called Jack, who went above and beyond to ensure we were all happy with our experience. The app to order was down so Jack had to take orders across the whole pub, but he ensured everyone was happy and that we were all enjoying our time. Thanks to jack we had a lovely time at the Cardiff Bay Tavern and will definitely be visiting again soon, and we hope to see Jack again!

Shocking service. Ordered to sanitise at entry. First night (yesterday) ordered Tanqueray 10, and watched the barman pour standard Tanqueray. Questioned this when drinks brought over to be told it was Tanq 10. Drink eventually replaced once I explained what I'd witnessed. Embarrassing. Second night, service painfully slow. No glass collections, staff extremely rushed. Table not cleared at any point during our stay, not even after the starters, just more plates piled into the table then staff legged it! The food (fish platter) was probably the worst fish and chips that we have ever had. It was so overcooked that the fish was virtually non-existant. Hard, chewy batter with literally nothing inside. Massively overcooked, which would explain how it took so long to arrive. The tiny, tiny scampi shattered when approached with a fork. There are gaps in training in the kitchen I believe. I understand that times have been hard and everything is different now but this pub is not performing as it should. The service and organisation is extremely poor and is reflected in the quality of product provided. When I visit Cardiff again, I won't visit this pub. Ever. The worst pub meal I think I have ever had, far from what I expect in a Greene King pub. Utter rubbish.

Had a great experience at the Bay Tavern. The staff are really friendly and they have great food offers.Visited with friends who we haven’t seen for nearly a year it was a great place to meet and parking was free because we had food and drinks.

Fantastic service from Tillie on our first family dinner out after look down, nothing was too much trouble and she always had a smile on her face! Great food too!

Amazing service. Callam and Jack made us feel very welcome. They were attentive and polite. The meal was lovely, kids really enjoyed. We will definitely come again.

Service was sloppy and slow. Got told it would be quicker for us to order our drinks on the app.. even though there was only 5 tables in the whole restaurant. We waited 50 minutes before our food came out. The children were hungry and very restless by this point. After the food came out, we waited a good couple minutes before the cutlery came, so food was getting cold. Tables that were dirty when we came in were still dirty by the time we left even though it wasn’t remotely busy. Burgers were burnt. Hunters chicken .. which for £9 .. came out 2 skimpy chicken breasts, 1 slither of bacon put across the 2 breasts and in a bed of onions which we asked not to have. Didn’t want to send it back because we had waited to long. We heard other tables complaining too which just added to the fact we obviously wasn’t just being fussy. I understand it’s difficult times, but with pubs and restaurants getting less custom, you would have thought they would make more of an effort to keep the guests they ARE having happy. We will not be back.

Very nice food and great value. I visit every now and then and have always had a good experience. The staff were also polite and catered for every need. (01/12)

Visited today for a late lunch/early dinner for our youngest daughters birthday. The atmosphere was lovely, the servers went above and beyond. We had hunters chicken which was delicious, the kids meal had very generous portions. Would like to specifically mention jack one of the servers who was great and deserved a special mention. Will definitely visit again. Thanks again all!

Dropped in on the off chance of something to eat. Didn’t need to book and pretty covid secure. Ordering via app is easy or you can have table service.Very polite staff, Jack is very attentive and always happy.... how? Whatever is making him happy we all need some as it’s nice to have a happy person around at the momentOrdered the steak with fries and burnt end, very tasty. Ordered the steak blue as I usually do. Meat well cooked though there was a cold spot or two in the steak. Could have benefited from being pulled out of the fridge and brought up to room temp before cooking, but that’s easy fir me to say, I don’t run a commercial kitchen under food hygiene rules that prevents leaving lumps of meat out to warm up!All in all, very enjoyable meal. Thankyou all for great night

Visited the pub yesterday Saturday the first weekend after the fire break. Pub was busy great atmosphere and felt very safe. Well done Sian and team

We had jack as our server, he was amazing bwst service we have recieved in ages !! So accommodating and polite, will be a returning customer, thank you so much for the experience xx

Always great service and friendly atmosphere at this place, looking forward to our next visit as we’ve booked to bring the family here nearer Christmas.

Came with my fellow uni comrades, food was great, my mate Kieran killed us off with the wing roulette haha Beth served us for the most part and she was the best! Really nice person and felt so welcomed!

Hoy fui a almorzar con mi hijo pequeño. Los puntos positivos fueron un personal agradable, un menú a un precio razonable, mucha variedad y un servicio rápido. Puntos negativos: llamé al pasar para reservar con anticipación y me dijeron que tenía que descargar la aplicación para hacer una cita, pero la batería de mi teléfono estaba baja. Dijeron que podía volver a llamar a la hora elegida, ya que de todos modos tenían muy pocas reservas. Pedí curry vegetariano que estaba bastante sabroso pero el arroz apenas estaba tibio. El hijo tenía salchichas y puré, pero las salchichas parecían realmente poco atractivas con la piel descamada. Demasiado hielo en el jugo de manzana, lo que dificulta su bebida y se diluye demasiado. Tuve que pagar por adelantado antes de la llegada de la comida, lo cual es inusual y requirió dos transacciones separadas ya que el hijo quería helado después del plato principal. Hijo pidió artículos para colorear. Trajeron crayones, pero no tenían hojas para colorear ni papel, por lo que los crayones eran bastante inútiles.

my husband and I visited today absolutely great service our waiter callum was really friendly and couldn't do enough for us felt really safe and at ease will definitely visit again

the atmosphere was great, not too busy wich is great for a family dinner, great selection for the kids, and the food itself came out fairly quick and very tasty.

What a lovely night’ my husband and myself came for a random night out for drinks ‘ and the onion ring stack 😍met the lovely Jack who really made us feel welcome would highly recommend x

Food was really tasty and service was excellent, would recommend to friends for food and drinks thanks

Visited The Bay Tavern on a whim, food was good but service from Callum was brilliant. He went out of his way to accommodate us and was extremely polite and helpful, he was a pleasure to meet. Awesome member of staff

Mi novio y yo pasamos por un capricho para tomar una copa y comer algo mientras jugaba el fútbol. Al llegar, fuimos recibidos por una dama encantadora (cuyo nombre no entendí), que fue minuciosa con las regulaciones de COVID - 19 y muy amable. La encantadora dama nos aconsejó sobre las ofertas que podríamos aprovechar durante nuestra visita (porque seamos honestos, ¡todo ayuda en este momento!) Y se aseguró de que tuviéramos todo lo que necesitábamos. En general, la comida era rápida y el personal era encantador y dispuesto a ayudar. Fue agradable experimentar un personal tan agradable durante un momento tan desagradable. ¡Gracias!

A huge thank you to Lauren and her team, for the outstanding customer service we received when visiting your establishment. We were welcomed warmley and professionally. I would highly recommend popping in and enjoying a relaxing and fun experience.

Fantastic and very helpful staff, the food is of good quality and plentiful, the staff made our visit extremely good thank you

Well done Callum for being a good sport and raising money. You worked so hard in them heels . Let’s hope there are some pictures posted from your team