Turtle Bay - Sheffield in Sheffield

This was supposed to be a family birthday get together, with laughter, taking the mickey, disagreeing just a normal family outgoing.  I really don't understand why Turtle Bay is so highly rated, the only reason I can put it down to, is that between certain times cocktails are 2 for 1. But as for the bar service, food service & delivery of the meal, very very poor. To put it context here's a listing below of how they failed from the very moment of entering Turtle Bay. 1. 2 of the family members both 24, don't drink at all, but were nearly refused entry as they didn't have any identification with them, even though it was explained, that we where only here for a meal, but thankfully after discussion. Entry was allowed.  2. The table was sticky, not very well cleaned  3. It took 35 minutes for starters to arrive, considering it was only 2 x garlic breads &  halloumi. We did ask how long till we get out starters & after enquiring, we got 13 minutes... That's a random number ha ha  4. Myself, I asked what bottled beers they had, unbelievably only 2 , Turtle Bay Caribbean beer & non-alcoholic, no other brands but what's unbelievable they sold had out of their Turtle Bay Caribbean beer .. No other bottled beers available. Its it like going to KFC & asking for chicken only to be told he sold out, & saying we got corn on the cobs still lol 5. As most people eat at different speeds, and with 6 of us, you will always be waiting for others to finish. But as soon as just one of group had finished, that plate was removed, it was like either they where running out of plates, or our main meals where virtually ready.  Once everyone had finished & again plates removed lighting fast, it's like there was a special device attached to the plates alerting the service staff, we all presumed our mains would be brought to our tables much much sooner than our 35 minute starters. Never presume.... 30 minutes we had to wait & this was timed, oh sorry the actually time the mains arrive was 29 mins 33secs... There's another random number for you.... If we keep going we have out lottery numbers  6. Again we needed to ask how long, & again told its on its way  7. The meal itself was okay, definitely had worse, expect their trademark gravy (spicy if you've never had it) seemed to be with every meal.  I ordered safe cheesy chips, but obviously that spicy gravy, wanted to have some say in that matter, as shockingly it was there at the bottom of the cheesy chips dish, waving at me.  8. Again, as soon as just 1 of group had finished, the service staff tried to remove that empty plate, but this time, we stopped them telling hellllllo others are still eating.  9. Nowadays when you book a table, restaurants seem to give you allocated times to finish & leave, regardless of how many people might be the group, well considering 65 mins of that was waiting for the meal, says alot.  At one point we got so bored waiting in between meals, we decided to do arts & crafts, & with there paper menus that by the way where never moved just left on the table, we made a paper airplane, a paper boat..  A wild theory I have, is that they make you wait so long, you just keep drinking racking up the bar bill, but as everyone in our group was driving, we escape that clause lol.  10. The ladies toilets according to one of our group where disgusting.  One of the toilets seat was literally broken & couldn't be used, & others had no toilet paper.  While yes at times the place was busy & it can be difficult, but you just would have thought toilets are checked are different intervals.  Overall a very poor experience, from the very start to the end.  Maybe it was just one of those bad nights where everything seems to go wrong, but once we told another family member whom couldn't attend the meal, that we went to Turtle Bay, straight away they had shook their heads & said oh no, but did say good cocktails are 2 for 1 at certain times lmao 

Wasn't busy great service and pretty quick

Had a really good meal, was served by Elisa during the Out of This World event in town, Sheffield. She was quick, efficient, and helpful.

Had such a blast with the girls, best place for a bottomless brunch hands down! Incredible service and great staff! Especially Eva! Such a lovely girl that just couldn’t do enough for us! Thank you! 🩷

Great service as usual. ..love it here!!

Great service and the food was lovely. Hanna was great 👍

Fantastic stuff, lovely friendly atmosphere

Amazing!! Great value on cocktails. Food menu has everything you want from meat to fish! Lisa our server was amazing!! Bought drinks to the table and was great

Hannah is so lovely! She made us feel very welcome and was extremely attentive, will definitely be coming back :)

Comida y bebidas deliciosas. Genial que el menú para niños también era para colorear en la parte posterior. Personal amable. Excelente ubicación junto al ayuntamiento.

Hannah was Amazing! Always making sure we were okay and giving us great recommendations from the menu! Would definitely recommend coming here for food or just drinks!

Brilliant service, amazing cocktails, so much value for money, hanna was our server..so attentive and friendly

Great bottomless brunch. Damola was amazing :)

Amazing cocktails and really nice food! Great service by Stacey, really enjoyed!!

Really good service by Stacey very friendly and helpful would recommend!

Stacey was amazing for our bottomless brunch!! Would deffo recommend and also recommend Stacey <3

Damola was great :). Great service and great food!

Damola was amazing give her a pay rise

Damola was so helpful & so beautiful! She brought us and recommended the best drinks! We love turtle bay!

Amazing food and drinks, also Stacey was great always asking if we’re ready for our next round with our bottomless cocktails, great customer service. Definitely recommend and will be back again for sure.

The food was absolutely delicious, and the service was top-notch. Our waiter, James, was very attentive and friendly. The ambiance was perfect for a relaxing evening out.

Came in on a Thursday. Amazing drinks, service was exceptional, I felt so welcome, I’d have left my new-born child with Hanna, she was that accommodating.

James was absolutely brilliant! Couldn’t have better service! Lovey saturday evening! xx

James was so lovely would recommend coming just for his service!! absolute legend

loved the waitress elisha had us laughing the whole time lovely service :)

Lovely waiter elisa was very professional and helpful!

James was amazing!! got our drinks to us so fast and was so lovely and friendly.

Great service and delicious food and drinks as always. Drinks were served very quickly. We were helped by Elisa and she was very friendly and attentive. We would definitely recommend to family and friends if they were planning an outing.

Bottomless brunch, really speedy service from Elisa. Great cocktails and good food.

Damola was an excellent server! Very chill but always there to take another order. Thank you so much lovely ❤️

Eva our server was lovely, drinks were fast served and food was lovely

eva was soooooo good like she was literally the best and so nice and i would def come back for her

Great and fast service with a smile from James ;)

Lovely service will be back thanks to Frankie!

Great atmosphere and food was amazing definitely coming again!

Had great service from Eva for cocktails this afternoon :)

Our server Ellie mae is very polite and helpful. She’s made us feel very welcome and is really looking after us.

Brilliant service, our waitress was Damola and she was lovely and kept the drinks flowing!

Damola was brilliant. Great service.

Elisa served us drinks promptly and we had a great night

The staff are so friendly and are so welcoming. The environment is clean and a lovely atmosphere to come into. Overall, I would definitely recommend! 10/10 service.

We came to turtle bay for our friends birthday. Elisa looked after us (table of 10) and was super friendly. GIVE HER A PAY RISE

Great afternoon out- thanks Damola

Elisa was an absolute delight and kept the drinks flowwwwinngggggg

We love Turtle Bay bottomless brunch! We come all of the time and it gets better and better. Our waitress Hanna was so friendly and all of our drinks were 10/10! We highly recommend <3

brilliant service from elisha, always with a smile. helpful with ordering and very patient.

Loved the brunch, well looked after and definitely flowing drinks 💜💜

Really good service, Elisa was lovely and ensured we always had drinks coming!

Elisa was incredible and kept the drinks coming 10/10

Elisa was amazing such good service!!

Such good experience here will defo be back elisa has been the best waitress thank you see you soon xx

Elisa kept us well stocked for our bottomless brunch

stacey was so lovely! great service, great food and great drinks. only place i go for bottomless brunch for a reason. definitely recommend to everyone 🤍

Amazing customer service by Ellie May, such a friendly face and ensured we was well looked after

Given 4 stars as our server was brilliant and made our brunch to be honest. Cocktails great and good choice on the bottomless bruch. Not much choice on food but what we had was good othwr than haloumie which was barely cooked. However, the door staff on the bookings as we came in was rude, I literally said we had a table booked but we're early. Expecting to be invited to sit at the bar and have a drink or even outside but he just said "come back then" no explanation or anything, then when we returned we were queuing outside the building.

Great service, great food and drinks, highly recommend and will be back again!

Service was perfect. Had a lovely meal before going to the city hall. Two for one cocktails great value

Just done bottomless brunch for a family birthday 10 of us. Food is beautiful, really fast service, cocktails came out one after the other and got plenty within the 2 hours! Thank you Ellie for your brilliant service 🥰🥰

Mia was the best server ever !! Drinks were great , would come back for this great server!!

Big shout out to Elisa, had a great time great service, thankyou

Hanna was amazing. She was attentive and helpful, 10/10

lovely staff, lovely food, amazing drinks!!!

Good service at table and brilliant brunch

Mia was lovely and looked after us all very well :)

Great experience. Mia was a top tier host and deserves a promotion! Great staff all round.

I had a lovely time and had multiple servers come to my table whos names were james ellie and mia and the food was great as well as the drinks

Fantastic service and server. Thank you

Was a brilliant time. Our server elisa was brilliant all the way through!

Brilliant service, great drinks and great food. Maybe turn the air con down though!

We came for brunch and i 100% recommend definitely worth the price point and we will be coming back lela was amazing and made sure we always had drinks such an amazing waitress ❤️

Lela was so helpful and a joy to have serve us, even suggested a cocktail which was delicious! Can never fault our experience at turtle bay.

First drink order was a little slow but every order and the service after that was 5* we couldn't keep up with the flow of drinks. Food was amazing will come back for the bottomless brunch again. Thank you grace or the great service.

Wow, what can I say, great service great staff made us feel so welcome and great atmosphere, Special thank you to Eva and Grace xxxxx

Amazing service from Eva and Grace 🎉🎊

Elisa gave us fabulous service and was a great atmosphere for my birthday.

Fabulous service from Elisa! Fast service and amazing cocktails. Thank you!

Elisa was absolutely slayyyy, thank you queen ❤️❤️❤️❤️

Elisa was the hostess with the mostess, absolutely brilliant.

Had a lovely night celebrating my daughters birthday with a bottomless brunch served by the lovely Jamela :)

We had damola as our server and she was great!

Great food, great atmosphere and great service. Thank you Damola!

Quality bottomless brunch and service from Damola

Great experience at Sheffield’s Turtle Bay. Our waitress Jamola was amazing, attentive, and kept the drinks coming. Fast service, polite, and smiley.

Thank you Damola for great service :)

Damola was amazing and made our night so special

The food and service was phenomenal big ellie needs a raise. Love the chicken roti it was bussin.

Service was quick food was mint, no complaints

Elisa was awesome she was fast, efficient, and lovely. As always a great experience!

We had a bottomless brunch with Elisa, really good, after service!!!

It was really lovely, great service and great cocktails

Lugar encantador, grandes cócteles y fuera de grupo probaron los nuevos platos. Muy sabroso. ¡Me encantó la costilla! El servicio fue puntual en toooo

Food was nice, we were served by damola made our visit :)

bottomless brunch was great and Damola was such a brilliant server!

Damola was the best server, had the best time highly recommend!!

Good vibes, abit over priced for the middle of the week as same price for a brunch on a Saturday

She was absolutely amazing and beautiful experience

Amazing service! Served by damola who was so lovely and made the experience 10/10. Food was great and the drinks were so yummy! I 100% recommend the bottomless brunch here, such great value, and again such amazing service!!!

Loved Damola, she was amazing and made us feel so welcome.

We were served by Damola and she was so so friendly and made our visit!

elisa <3 was so lovely, great service and product knowledge