Turtle Bay in Manchester

Can not fault this place, unreal service. We went for brunch and we couldn't even keep up with the drinks coming out. The drinks were 11/10

Visited here last Saturday (15th Feb) and have felt to write a review because of the awful attitude of the lady running front of house, seating people. We arrived about 4pm and there were a group of people waiting near the doorway, I assume waiting for a table but there were no staff advising what we should be doing. I was with my friend and just wanted to have a couple of drinks before a show, we weren’t eating. We saw it was busy but were happy to just stand at the bar with our cocktails. We waited and no one came so my friend went over to the bar to ask if we could just sit at the bar on the vacant bar stools with our drinks. The lady behind the bar was very polite and she said that was fine and that if we spot any tables for 2 coming up then feel free to take a seat. We then noticed a small table unoccupied in the corner to the left of the doorway that would seat 2 people at a squeeze so I went over whilst my friend went to the bar. 2 minutes later, the lady doing front of house marched over with a very unhappy face and barked at me very rudely “I’m actually sitting someone there!”. I immediately apologised and she just walked off. I felt extremely embarrassed as the other customers in the area looked at me. I completely understand there may have been a seating system, but no one told us this as we arrived and we actually asked the staff behind the bar who told us this was ok. There was also no reserved sign. I’m not in any way a rude person and I rarely complain about anything but I felt humiliated and I was ready to leave. My friend had already paid for the drinks though so we said we would have them and go. I have a knee injury so sitting on the high stools was uncomfortable so my friend asked another member of staff who was really kind and she said the same that the bar staff said that we can sit anywhere a 2 seat table comes up. I didn’t get this ladies name but I wish I had because she was really lovely. She apologised for her colleagues actions (although she didn’t need to). We spotted another 2 seat table and went to sit there and because of the kindness shown by the 2nd lady and the bar staff who were also extremely nice people, we ended up staying for a few hours then. I’m not adding this review to get anyone in trouble only that some training may be needed for staff about politeness and the seating policy. If the lady had just explained’ in a reasonable way that wouldn’t have been a problem at all. But the way it was said and in front of people it was extremely embarrassing and I’m not sure I would return.

Never had a really bad time here, service poor, barely any staff on - chicken chewy and dry all 3 of us had poor food, usually love turtle bay but won't visit this branch again.

Genny and Ethan were amazing best service ever

I had a lovely service from Genny and Ethan and the food was fantastic!

Gen and ethan were great cocktails were amazing and the food was lovely

Gen and Ethan were amazing perfect all night

Lovely meal as always - great service by Tom. Thank you.

Lovely time at turtle bay today, our waitress gen was fabulous

Gen was a great host, we had an amazing time. Definitely recommend to a friend!!!!

Food wasn't that great, hot chicken burger was tasteless and fatty . She realy didnt like the jerk chicken,Had to wait for drinks, needed to go bar and ask. Overall wasn't the best for what we spent.

food and drinks were amazing, and gen was lovely absolutely perfect host!!

Temi was an amazing host and my server Kira was great as well! Shoutout Fran for the amazing drink recommendations and bar skills 🫡

Fran was a great bartender, providing me with excellent service and recommendations the whole time we were at the bar. will defo come again and Genny and Kira were excellent servers ❤️

I tried the coconut chicken.. Nicole suggested we try the one love drink, she was such a great server! Thank you so much!!!

Elle served us, was awesome and very hot!

Server was good but service was a bit slow

Served by Elle - bubbly lass who was very attentive.

“Emily was outstanding! She was friendly, attentive, and made sure we had everything we needed. Her excellent service really made our experience enjoyable. Highly recommend!”

I love the new revamp vibe! It's a Saturday night so it's mega busy. We waited an hour for food but Erin went out of her way to apologise for the wait and gave us a complimentary drink. I got 2 cocktails as its happy hour so was very pleased with that. Shes such a nice person very friendly with great customer service. She is a credit to turtle bay! We will be back soon. 💕

Erin was so polite & couldn’t do enough for me & my partner

Great Service! Hamani was really friendly.

Our server was so nice and friendly and Hamani was incredibly friendly and amazing. Honestly would come back

Served by Hamani - he was great service, very polite and patient with ordering a group of 8s order. Great staff :)

Amazing service. If you have Hamani you’re in luck!!!

Really nice and friendly served by Hamani.

Amelia was lovely and making sure we had enough drinks for the bottomless drinks, would recommend coming here if you want a nice meal and drinks

Jack was an amazing waiter in bottomless brunch in Oxford road turtle bay

Great food, great atmosphere, great service. You can never fault it.

Elle was perfect and a fantastic server

Food was great, Elle was great at trying to bring the drinks over quickly and the cocktails tasted great. thankyou Elle!!!

Jack was excellent, friendly and fast services. Yummy food too!

Drinks and food were brilliant. Our server Jack was class too! He didnt leave us waiting for drinks at all. 10/10

Lali was amazing at taking our orders and being really efficient at getting our drinks. Thank you!

Brilliant work thanks for helping us out loved my food and everything drinks loved them all around brilliant

Lali is an incredible waitress, kept the drinks and fun flowing

Lali is brilliant! Great customer service’ and helpful

Lali fantastic service always made sure we had drinks and so kind and lovely

Lali provided an amazing service and always ensured we had drinks and that our food was good.

5 stars for Lali <3 absolutely incredible service all night, such a lovely bubbly girl can’t fault her at all!! Food and cocktails stunning as always:)

Emily was fantastic with her recommendation of the jerk chicken , very polite and professional.

Had the baby ribs, they were delicious. Jack server was amazing. He recommended cocktails and was really friendly. Thank you Jack

Atmosphere was great, drinks arrived quickly and our server Emily was great!

Emily was very good, great service and very friendly

Emily was very nice and interacted with the group very well. Banter and smiles throughout

great food and service from jack

Shout out to Amelia who made our experience so good :)

Emily was our waitress for brunch she was outstanding, Great food and excellent service

Emily was very lovely and served with confidence and determination

Emily was great waitress always serving us with a smile.

fab service from emily at bottomless brunch

Emily was such a fantastic server, super hospitable. Credit to the turtle bay team!

Eadie was fantastic great bottomless brunch would definitely come again ! X ☺️

Great service for bottomless brunch! Jack really looked after us and kept everything running nice and smoothly 🍹🍹

Eadie was brilliant recommending cocktails on our preferences. Food was good, would definitely recommend

Meal with family great food poor service waited ages for them to clear the table at least half an hour after we had told them when they collected the empty glasses from the first drink not great for a first visit

I was blown away with the service I received last night. I was out on my own for a show and a bite to eat and passed by turtle bay. The music, the atmosphere, the wait staff, the security and management were really attentive and polite aslo positive. I was served some delicious food that I would recommend to everyone to go and try. Thank you I had a wonderful evening. I will recommend this place to my family and friends.

Our server, Jack, was fantastic

Elle was a very friendly waiter , would definitely recommend !

Elle was a lovely efficient lady

Excellent staff, food and drink

Amelia was amazing from start to finish!

Amazing service speedy drinks and food great time overall Emily was slay

Emily was fantastic and helped us exponentially!!

Emily is beautiful and so helpful

#labour, food they need some lessons, service below average

We’ve been to many turtle bay restaurants and thoroyghym enjoyed every visit! Emily was great today

Favourite place to go and always great service! Specially from the friendly bar staff and amazing server Emily.

Emily was a brilliant server, food and drinks were superb, had an excellent time

Emily was our server and she was so nice, lovely and keep us served with drinks as we were having a bottomless brunch. Couldn’t have asked for more! 🫶🏼

An absolutely brilliant meal out! Had two courses on the pre-theatre menu in Manchester, service from Gen was perfect. I'd always thought of Turtle Bay as more a Rum Bar, but they're a great place to get some Carribbean fun in a colourful setting. Oh, and don't forget to try their home made ginger beer!

Great bottomless brunch! Emily was a great!

emily was incredible. She was so attentive and gave us an incredible service for our bottomless couldn’t have asked for anything better

Emily was the best service I’ve ever had at turtle bay fantastic vibe and attentive

Lovely experience, Gen our server was lovely and very helpful

gen slayed was very sweet and helpful

Atmosphere great music keeps taking me to the Caribbean. Goat curry a must try. Gen a special staff member who keeps things moving. Hope to see you again soon.

Service was amazing can’t fault. Gen was amazing couldn’t reccomend more

The food was amazing, Gen was so lovely and attentive and made sure our drinks were never empty. Such a good member of staff, lovely atmosphere and i will be returning. Not one to miss

Gen was absolutely lovely, we got quick and kind service, will definitely be back again! The atmosphere is nice, all the staff are lovely

Gen was really great and always got our drink the second they were empty xx

Gen who served us for the 2 hours was amazing quick to take out order and even quicker to bring it to is . Thank you for all your recommendations

Gen was a very good waitress very good attentiveness and service. i actually paid the service charge for once !

Gen was amazing. We had a lovely bottomless brunch and it was my birthday and she was so attentive and helped make my day special!!! She needs a raise honestly coming from one server to another !!

Lovely food and great service would highly recommend

A perfect blend of flavors and textures!

Great food and great service, even though they were very busy (next table obviously thought that they should be served before every one else) Lucy was a great team member, nothing was to much trouble! Definitely recomend

Had a table booked for 3:15 on Saturday, turned up and was queuing at the door to get in, waited around 10 minutes then got told our table was ready, the lad lead us over then stood looking around because no table was ready. He took us back to the bar and we ordered drinks, after about 15 minutes the table was ready, we got seated and looked at the menus by which time we finished our drinks. Waited another ten minutes then grabbed one of the waitresses who then said she couldn’t serve us because her PDA wasn’t working, she said I’ll come back but never did. Finally got another waitress to take our order for drinks and food. Waited another ten minutes and two out of four drinks showed up, we asked the waitress where our other drinks were and she said she didn’t know, she then walked over to the bar, came back and said our drinks were on the bar and she would get someone else to bring them over (if they were ready why didn’t she bring them?). By then a flatbread arrived with another waitress, she said “is this yours?” then just basically threw it on the table. We waited another five minutes asked where the drinks were (again) was told they were ready (again) so we then asked for the bill and cancelled the food order because we had to be at an event for five o’clock. So basically in about an hour and a half we had one and a half round of drinks and a cold flatbread…. Staff and management didn’t seem bothered, poor organisation and lack of attentiveness…. Won’t be coming back to visit our “servers” again like most of the AI five star reviews on here….

Absolutely fantastic, amazing lady. needs to become the manager so awesome

Elle and Emily were very approachable and gave me advice on what to order!

Really great food and drinks. Shout out to Gemma and Lucy!

Lucy & Gemma was the best server, so BIG SHOUT OUT. Had so much fun. Ife was the best server nsuch a good guy. X

Nicola was great, very attentive to our table along with many other tables. Excellent service

Gen was amazing, so good with drinks and general friendliness we love her

lovely food, even better cocktails, and service was fab! Amelia was lovely and had quick service.

Amelia was incredible! Turtle Bay truly out did themselves. We thought it would be the usual shite of drinks selection but most of the cocktails concocted by the bar staff were also on offer. Couldnt reccomend it more

Had a class time. Amelia was a great server!

Timing and service great. Everything you’d want at a bottomless. Loved her as a waitress! Couldn’t be better.

Food was great, plenty of drinks served and Erin not only had had her hair done but shes a pretty damn good waitress too. She should get promoted to whatever is above waitress cuz she’s pretty awesome. Erin for President!

Gen and dasha were amazing waitresses. Will be coming again