Turtle Bay in Blackburn with Darwen

Not good service the staff not polite couldn't be bothered with our order overwaiting to be served food not good chicken so dry tastes frozen food I expect wouldn't recomend

Beautiful place for some Caribbean flare. The food was real nice, you would a swear a Jamaican cook it.

Where to start? Our table wasn't ready and when they set it up, they set it up for 5 people not 7, even though they clarified 7 at the door. They gave us the wrong menus, I went to request the correct ones and the manager and a colleague summarily ignored me for 5 mins while they had a chat. Not just me either, there was a couple waiting to be seated and the gentleman made his feelings clear when they neglected to so much as acknowledge them. The manager said they were very busy (they really weren't) and had things to discuss. No apology, nothing. They brought us starters but no cutlery for the 2 missing places. We took some from the next table. Then they brought 4 of the mains, told us there was a delay on the vegetarian food and by the time it arrived the others had finished. The vegan jerk chicken was awful. The fake meat tasted of absolutely nothing and the sauce was just bitter. They brought one without fries and said they would be along in another minute! They did not bring us all cutlery for the mains so we took that from another table also. At no point during the whole meal did anyone ask us if we wanted more drinks, nor did anyone ask if we were OK. My husband went to the bar himself and ordered drinks to be confronted by a very rude barman. Dessert wasn't bad but I'm not sure they understand what a compote is because those chopped up pieces of pineapple do not a compote make. The music was extremely loud, to the point where we could not hear the person at the other end of the table. Probably to drown out any complaints!!! A large service fee was added but we were not told about the fact it was optional, if I had been told, I would not have paid it! We received absolutely no service at all! Will not be returning, was a very disappointing experience and ruined our Xmas do.

I thought the amount of food you get for the cost was kinda meh. Also we asked for the music to be turned down as it was deafening and we went to socialise and enjoy the food which was made difficult. I doubt me and my friends will be going back there as it just didn't feel like a enjoyable place to eat.

Unfortunately as I have a mild allergy, I couldn't have any drink other than one that they opened in front of me eg a bottle of lager or wine. No cocktails, even the ones without my allergen in, i wasnt able to have, in case it was spilt in my drink. Also food became very limited. Its great restaurants are taking allergies seriously, that's a must however listening to individuals and taking into account the severity of the individuals allergy is a must. Unfortunately we left the restaurant, due to the above. Turtle Bays allergy policy needs some amendments.

Where to start? Our table wasn't ready and when they set it up, they set it up for 5 people not 7, even though they clarified 7 at the door. They gave us the wrong menus, I went to request the correct ones and the manager and a colleague summarily ignored me for 5 mins while they had a chat. Not just me either, there was a couple waiting to be seated and the gentleman made his feelings clear when they neglected to so much as acknowledge them. The manager said they were very busy (they really weren't) and had things to discuss. No apology, nothing. They brought us starters but no cutlery for the 2 missing places. We took some from the next table. Then they brought 4 of the mains, told us there was a delay on the vegetarian food and by the time it arrived the others had finished. The vegan jerk chicken was awful. The fake meat tasted of absolutely nothing and the sauce was just bitter. They brought one without fries and said they would be along in another minute! They did not bring us all cutlery for the mains so we took that from another table also. At no point during the whole meal did anyone ask us if we wanted more drinks, nor did anyone ask if we were OK. My husband went to the bar himself and ordered drinks to be confronted by a very rude barman. Dessert wasn't bad but I'm not sure they understand what a compote is because those chopped up pieces of pineapple do not a compote make. The music was extremely loud, to the point where we could not hear the person at the other end of the table. Probably to drown out any complaints!!! A large service fee was added but we were not told about the fact it was optional, if I had been told, I would not have paid it! We received absolutely no service at all! Will not be returning, was a very disappointing experience and ruined our Xmas do.

7 of us went here. Food was great, service was good, cocktails were great. What ruined it was the 25 pound service charge they tried to put on our bill. Now If we lived in the US then fine but we don't. It seemed like they thought we were all drunk after the 7 cocktails each but we weren't so don't try and rip us off. When I told them I'd be paying the bill without the service charge the girl who served us asked if there was anything wrong with the service. I replied "not at all". We would've left a bit of money on the table but to try and put that service charge on with out doing anything other than their job they didn't get anything. When we were ordering our cocktails the girl who served us rolled her eyes and said "can I give you a tip when ordering drinks? If you all order the same thing the girl making the cocktails can make one big batch and make them quicker" like we were being a hindrance in ordering different drinks. I don't like Gin, brother in law doesn't like rum, so obviously we were going to order different drinks. We had 2 drinks at the end where we all ordered the same thing but it took just as long for the girl to make 7 of the same drink than it did to make 7 different drinks. But we put that down to the fact they slowed down serving us after the meal.

Great service and cocktails but charged for an extra person. Manager not apologetic. Heard a neighbouring table with same issues. Blackburn store and manager’s name was Adam Dique.

Would recommend, mehak was lovely

Fab time. Thank you so much for looking after us so brilliantly; my sister has a severe nut allergy and you catered perfectly for her. We've loved the cocktails and food. Thank you Ebony and her manager for being so fab looking after us.

Didn't visit but looked full all the time

I planned an overnight visit to Blackburn and searched for something nice to eat at night. Glad I chose this restaurant. Staff offer a friendly greeting and I was immediately shown to a table. I had the Kingston chicken and jerk fries and a lovely margarita style cocktail. Bill was a mere £19.50. Only drawback was they refused to take Scottish notes. lol. Luckily I had my card. It’s a common thing so I wasn’t bothered. Recommend this restaurant if you love spicy food.

Thanks Adam for a great evening with good service from the whole team 👍🏻

Good food, but pricey for what is effectively a sprinkle of jerk seasoning you can buy from places like Tesco. The waitress didn't appear very welcoming, even though we came at a time where there was just one other group of people - kind of had a fed up attitude 🤷‍♂️ Atmosphere is nice, with good views onto the cathedral square.

Ebony was really nice and accommodating. Love coming here, the food is always nice and the atmosphere is great!! Definitely recommend Turtle Bay! Especially the Bottomless brunch!!

Decent place for a starting point on a night out

Fast service, good food, just perfect

Ella did a great job and everything was great

Went midweek and decided to have the goats curry which was just a tad to hot, it came with a side order of dumplings which unfortunately was gooey in the middle. Apart from that service was good.

Absolute disgrace. Waited over an hour for food after being told 20 minutes wait. Birthday meal down the pan!

Awful! Told 20 minute waiting for food. 1 hour later nothing and tables still before us waiting. Birthday meal spoilt and down the pan. Not great at all. Mixed service information. Gutted!

Such an amazing experience, food was incredible; and drinks too. Would recommend especially Adam, he was incredible, amazing service off him, and so friendly.

service excellent, bottomless brunch, Lee was amazing, cheers Lee

Amazing service from ebony and shallah

Only good thing about this restaurant is the drinks. Got seated at 6:30, didn’t get our mains till nearly 8pm. No apology for the food taking ages to come out. Food ended up being cold and incredibly bland, had to force myself to finish my plate, which i still couldn’t do. Found a beard hair on my plate, my chips were literally toothpicks. Ordered an extra side along with the one that came with the food, didn’t bring that out. Wouldn’t recommend to a friend.

Great service lovely food, amazing rum our waitress jodie was amazing, couldn't do enough. Top night😊

Lovely waitress Ebony served with a smile, restaurant was a bit quiet but it wasn’t quite tea time and did start to fill a little. Food was lovely, so much we couldn’t finish it all and really tasty.

Lovely food + fast service on the cocktails, thank-you Jodie + staff for their time.. ❤️ x

The food and cocktails were amazing! Jodie was very attentive and made sure we had plenty of drinks. All the other staff were very welcoming. Will visit again!

They food was amazing and The drinks were great too and The service from Jodie was good to definitely will come back again

Staff were very friendly especially Jodie couldn't fault her

Thank you Chelsea! Amazing food and drinks ✌️

Excellent service and food as always, thanks Jodie 😁

Great vibes, drinks & food can’t fault it.

Staff started clearing tables and packing up table condiments even before our food was served, very uncomfortable and felt rushed.. will not be back sorry

Great cocktails and great service!

Great food from this chain here in Blackburn. The vegan jerk chicken was tasty, as were the sweetcorn frittas.

Jodie was brilliant food 11/10 cocktails were fudging brilliant

Chelsea is the best bartender in the north west. Always gets it right!

When arriving Chelsea made us feel welcome through the full visit. Will be visiting again.

Wow excellent customer service at Turtle Bay. Went this afternoon for some drinks and Chelsea went above and beyond, absolutely beautiful cocktails 😍 we will be back 💕

Turtle bay in Blackburn was probably the most best turtle bay we’ve been to by far !!!! Me and my girls have been to a few different locations in the uk when we go out on various outings but the bartender Chelsea made us feel really comfortable made us some fabulous cocktails and always served us with a smile! Couldn’t fault her at all, she made our experience!! The food was brilliant the sides were the best bit, definitely recommend the sweetcorn fritters.

Nicola was lovely and the food was delicious! Excellent serive and experience 😊

Amazing food and awesome cocktails - everyone should come here - big shout out to Nicola who was an amazing server 🥳

Came in last minute with 17 of us, food and service were great, Jason the chef cooking for us all on his own was beyond impressive. Lovely people lovely place!

Thank you so much for accommodating a table of 16 at 9pm on a Sunday. The food was incredible and the staff were brilliant!

We came in with a big group and there was one chef who handled it very well! Sunday team did great!

Thank you for last minute large table , delicious salmon!

We were a large group with no reservation - they fit us in straight away and the service was lovely - even though there was only one chef on!

Thank you guys for a great time! We came in late on a Sunday as a party of 17 and nothing was too much trouble - thanks so much!

Sunday team was really lovely. Had a massive group and they were super accommodating and one chef (Jason I think) made it all and it was great.

Great staff. Especially Jason the chef :)

Went with my daughter just to have to wait almost an hour for my food when it wasnt busy at all. I then saw the server touch and eat some of my food before giving it to me. When i went up to another server, i asked him to check the cameras, to which he just laughed in my face, did not apologise, was very ignorant to the situation as he just said i’m not the manager (as in thats not my problem). Even when i asked for the manager he avoided answering. People serving the food were also constantly on their phones. Happened around 7:30pm on sunday 7th if july. Safe to say i will not be returning.

started off okay until we had to wait almost an hr for our food when it wasn’t even busy, just to see one of the servers take and eat one of our fries before serving it to us, to make it even better it was a manger, what a joke. We went to complain about it to another waiter just for him to laugh in our face and not apologize whatsoever. Young girl was nice, but the two males who were there weren’t. On their phones constantly, and totally rude.

Had some good vegan food, excellent service by Lee, will be back, ta very much!

I had a lovely time here with bottomless brunch. Waitress was lovely and always had a drink

Burger was delicious, atmosphere great and Ebony was brilliant

Brilliant food and service. Ebony was so patient choosing something with my little girl. Thanks so much

Ebony did a brilliant job, excellent service and very friendly

Ebony was lovely and welcoming! Thankyou

Brilliant server is ebony, top notch service

Ebony was great server, would recommend!

Jodie provided a lovely atmosphere really good service

Perfect service from Jodie , lovely atmosphere. Had a really nice time

Bottomless brunch was lovely and service from Jodie was so quick, definitely got our moneys worth x

Tasha went above and beyond, when I asked about what to drink she was very helpful. Couldn't recommend going enough, but mainly because of her.

Food is great, and prices are really good. Good atmosphere and good drinks. Highly recommend

We love Lee, Lee is slay Lee is queen

Lee is the Queen :) pleasure to work for your team

Excellent service, lovely girl and we have the same name Jodie ☺️

Came for the bay brunch , worth every penny - Jodie was very attentive. The burger went down well with the drinks

Love this branch of Turtle Bay. Always great service, including from Nicola today, and the food is fantastic.

Adam and Rob were incredible barstaff

Great environment and a wide variety of drinks to choose from!

Adam and rob provided brilliant service for us, funny, friendly and caring the cocktails and food were brilliant, spot on highly recommend

Absolutely fantastic! Lovely greeting at the door. Ebony was our server & she was just amazing. Food was beautiful & so was the cocktails & service.

Fab night! Adam and Rob really brought the vibes

Great waitress and experience thank you Ebony

Lovely afternoon And ebony was a wonderful waitress

Ebony was a lovely waitress, nothing too much trouble and fast with the drinks! Thank you xx

Amazing experience. Really attentive staff and excellent cocktails.

Bottomless brunch was perfect! Food was great, service was fantastic - Sha and Chels were great, really attentive and very friendly.

Mehak was really welcoming and polite made u feel really welcome five star for her

Sha and Chelsea were amazing tonight excellent service especially when busy 5 stars thanks girls

Excellent service from sha tonight so welcoming and friendly. Gave us world class service even when it was so busy thanks

Shatchelsen was lovely couldn’t of asked for better service x

Sha was amazing tonight great host amazing amazing manager

Fantastic cocktails, good food and service from Chelsea!

We attended bottomless brunch at 12pm and mehak was amazing her service was so good, constantly checking us and she made our experience amazing x

Mehak was awesome!!!! Great service all day!!! Reward!

Had the nicest day and mehak had the best smile! 💕

Really good experience with mehak, thank you for the professional service and always attentive to our requests. Thanks again.

Lovely service by Mehak thank you

Worth the money, food is amazing, drinks are excellent and service is on point especially by mehak!!

Mehak is definitely the Best Waitress ever friendly welcoming and on the ball had her twice now n definitely want her next time we come 🥰

Great experience! Lovely staff and great food and drinks. Big shout out to Mehak xxx

Great place good food and cracking service by mehak

Fantastic service mehak was always on hand and was excellent, food was excellent and was a great atmosphere!

What a legend rob is , very attentive and his knowledge of the menu was spot on, everthing was brilliant

Had an amazing night at this restaurant, food tasty and the best staff ever. Special mention to Mehak and Shana. You couldn’t do enough for us and went beyond the beyond. Turtle Bay lucky to have you as part of the staff team. Just amazing staff