True Heart Coffee in Bromley

The room was fine and clean, beds were comfortable, quiet room. Very well situated; train station directly across the road. We did not get a proper welcome/ no explanation about anything, (for example about breakfast options). But this was maybe because we arrived late, we ordered a drink at the bar, but we did not get it because the bar was closing(there were still people sitting in the bar). We had a long journey and we would have loved something to drink. It was just a tiny gesture he could have made, in our opinion. Saturday evening we came back late, so we called the number on the door for assistance, someone came to the door and told us we need to take the front door, we thought, he might as well, could have openned the door for us. When checking out nu questions asked about our stay for example if we were satisfied. It is just a little effort to be of service and be friendly. This is what we missed. Room was perfect.

Christmas lunch. No crackers, no sprouts (not everyone likes them but hey it’s traditional) no parsnips. The plates varied greatly among our group - some were missing pig in blanket, some less turkey, one had no roast potatoes! For those that ordered dessrt they were advised the custard was « not up to standard@ so we’re offered ice cream instead. The person who did get custard said it looked like milk. This is not a cheap place to eat and the offering was frankly well below par. !

Steven was amazing! Such good service, amazing cocktails. Steven made our night!

Love Costal Lake. Food is amazing. Million stars

Not been here for a while, now I'm. Neros fan. Been in Neros once today already so decided to revisit Costa. What a mistake! Had a decaff latte that tasted like it was made with UHT milk. It was also missing a crucial ingredient -- coffee! Service was also disappointing with a surly man barking out orders to a young lady (who used to work in Neros, strangely enough!). Neros is across the road so do yourself a favour and head there.