Travelodge Chelmsford in Chelmsford

We were staying in the hotel and this was the night of the Queen's funeral so we decided to 'eat in'. They only had one chef in the kitchen so it took a long time for our meals to appear. They did warn us when we sat down but it would have been nice to be told when we booked the table when we checked in. Food was nothing special but nothing to complain about either.

Fast improving and lovely pleac

My partner and I crossed wires, we both booked a table at the restaurant for Valentine's day! When we arrived the hostess didn't even greet us or look us in the eye, we tried to explain the mix up just to be told they would have to charge us a cancellation fee for the other table and add it to our bill... despite the restaurant being barely half full that night. My partner had booked the premium table and paid £30 in advance - add that to the cancellation fee of £30 they just told us they would charge and we're already £60 down for nothing... The hostess didn't know where to sit us! She seemed confused and just dumped us on a table. We were just seated on a table for 4... nothing special about it at all - complete con for £30 'Premium' table (which is not even deducted off your bill, by the way). It took a while for someone to take our drinks order. Then it took another long while for someone to take our food order. When we asked for the set menu, we were told it was not available. So we then needed more time to pick other dishes. Attempt number 2, the first dish we asked for we were told was also not available! Guests should be told when they are seated if something is not available to them on the menu - such a waste of time. As sushi does, it comes out whenever it's ready in the kitchen. We had order lots of small plates and the waiting staff would come over, hover over us waiting for my partner and I to move all the plates around on the table to make room while we were trying to eat - so unprofessional. When I asked the waiter what one of the dishes was, he looked confused, nervous and said "umm, I don't know, it's X I think" gave a small laugh and walked away. The sushi was OK, but the pork belly bites were hard and BURNT. The long waits and average food could be forgiven if the service was outstanding. But the staff are in desperate need of training, confidence and personable skills with guests. It's such a shame. It's a lovely venue and used to be great.

I had cod and chips curry sauce it was £13.10. The fish was terrible. I took the batter off the top of the fish and there wasn’t hardly any fish inside and the bottom of the batter was like rock cake. I will never ever go there again and I have pictures to prove it I reckon in six months Debbie shot, because people won’t stand or pay that sort of money for rubbish meal

Always looked at this place never sure , but what a place I have been missing although I didn’t eat this time I was welcome by the staff and made very welcome the staff explain all the points of the restaurant and explained the happy hour times and what to expect on different nights so we will be using this place again dave and Chris rogers