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3.6

Based on 1.074 opinions finded in 1 websites

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Nº 1209 in 1625 in Cardiff

Score
OpinionsNoteGoogle1.0833.6

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We stayed a few days when there was a concert at the stadium and were charged close to £160 per night. For this, the rooms were tired and needed updating, in places they felt grubby!. The main double bed was ok but other bed was uncomfortable. All pillows were really hard. Despite paying for three nights there was no cleaning offered in the room, you have to leave a signout for a "top up" if u forget no new towels, tea and coffee or loo roll provided. Even when we asked for top up our room was poorly serviced with items missing and spilt hand wash left on bathroom counters where dispensers had been filled. No air-conditioning, window was chained on a restrictor so gave little ventilation.. no a/c with a fan provided. It wasnt enough. To make it worse Windows were overlooked by other rooms and on occasions men working on roof but no net curtains provided so privacy meant having to close heavy curtains and block the little ventilation the wimdow afforded. You have to ask at reception for a hairdryer, not the most convenient thing to find out on the first morning and so out of step with basic standards it was a surprise to us. The hotel dont offer an option to keep bags safe on day of departure, again not what i'd expect at that price and a significant impact if u are travelling without a car onmaking the most of ur break. Despite being lovely and friendly staff on reception just couldnt compensate for decisions made by travel lodge management described above I appreciate the concert made town busy and over this weekend travel lodge had no need to compete for custom but my experience in travellodge in cardiff has made certain i will never stay at another travellodge if there is an alternative provider. They've clearly gone down the budget/ efficiency route with even hoovering when vacant being done.by bots but imo these efficiency are not reflected in customer pricing. There are many chainsin walkkng distance of the centre ifvisiting again i would not be staying here.

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Julie Day . 2024-08-10

MORE AT Google

They didn't mind the mess and the noise

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Mike Payne . 2024-08-06

MORE AT Google

Best place to stay for an evening or watching anything at The Principality Stadium, staff friendly and helpful and room clean.

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sarah godwin . 2024-07-11

MORE AT Google

Centre of Cardiff. Near station. That's about the only good thing I can say. Unbelievably noisy, not a wink of sleep. The decor is tired and the corridor actually smells of poo.

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J French . 2024-06-05

MORE AT Google

Friendly staff, comfortable room, near everything we needed. A little noisy but you are in the middle of everything. A short walk to arena is what we wanted.

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Marie Pitchford . 2024-05-26

MORE AT Google

Nice clean and tidy room all the staff had a smile on their faces the one thing I would say is it's on the main drinking street so don't expect a quiet night on the weekend it didn't worry us because we were on a Stag do 😁

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Sam Rogers . 2024-05-10

MORE AT Google

Was fab however Friday was a bit noisy. It was music blasting until early hours .. never thought about it when booking 🤔

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Sue Hunter . 2024-05-10

MORE AT Google

Absolutely fantastic place to stay at all bars clubs and restaurants really close by

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Stephen Mills . 2024-05-06

MORE AT Google

Very good place nice staff heart of Catherine city definitely stay again

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Andy Cox . 2024-05-02

MORE AT Google

Excellent hotel. Stayed here a few times on nights out in Cardiff. The hotel is clean and tidy. The team in the desk were very polite and helpful. This hotel is literally amongst the night life. I will certainly be using this hotel again.

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VoodooToad . 2024-02-16

MORE AT Google

It's OK, but the beds seriously need sorting out for the price you pay ...

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Gary Tucker . 2024-02-11

MORE AT Google

Friendly, helpful staff. My quiet room was very quiet.

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Sue James . 2024-02-11

MORE AT Google

Room service entered room while sleeping at 11.30 am check out was 12.00 noon

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Anthony Bright . 2024-02-10

MORE AT Google

Ok hotel for one night. The room was clean and beds were good. Friendly and welcoming staff. Perfect location near the station. But sadly our shower didn't work at all! Room was also quite cold. No plugs near the bed either. Nearly any 4G service coming through aswell, they definitely want you to pay for the wifi.

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Jana Vos . 2024-02-09

MORE AT Google

Staff were fantastic. Stayed on rugby weekend and they were bonkers busy. Room not perfect but who cared! It was clean and warm.

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Andy Sheppard . 2024-02-04

MORE AT Google

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