Tracy Judson in Cheshire West and Chester

Incredible place for food, family and friends.

Awful! We booked a feature suite as it was a special occasion, and it was awful. Dirty room, cracked sink, woodwork was all chipped and dirty. Hotel bar wasn’t open for guests, we couldn’t even get any ice for the room.. the breakfast was awful. The continental part of the breakfast was literally plain yogurt which was warm, a few different muesli choices, no fruit. Stale bread for toast. Warm milk as nothing was being kept cool. The cooked breakfast was a single slice of over cooked cheap bacon, half a mushroom, hard eggs. And a slice of greasy so called potato scone.. One good point was that the bed was very comfortable and the hotel was in the heart of the city which was great, although no parking so need to park in the shopping centre which was fine.

The staff are always fantastic here. Food is all fresh and really tasty especially the pizzas and the chunky chips

Food was cold and aporling and bad manners and the staff were not helpful at all. And they were not friendly or polite either they were just rude

As part of a local Pool team just turned up at 7.30pm with my 11 year old lad who plays for the pool team we sat down the lady behind the bar, shouted the cross bar no kids got to leave. I explained he is part of the Pool team she said he’s got to go she was very rude.