Totton Grill in New Forest

I have just had the worst experience. I have ordered from here SO many times without issue - even last week. However, we called to enquire about the £80 minimum spend for delivery as it has always been £50. The manager was extremely rude to my partner and dismissive from the very moment he answered. I have never been spoken to like that before from anyone and I am absolutely appalled. I would not have someone with that attitude working in the industry. Sadly, looking from previous reviews this is a longstanding issue.

The food was delivered Cold, delivery was over a half hour late, was not convinced the chicken was cooked fully, chips were soggy and staff who answer the phone are just plain rude Would not order again and would not recommend to anyone

Our go to place for a kebab now. Don’t listen to these 1 star reviews. Mistakes happen doesn’t mean you should give it the lowest rating possible.

Delivery took two hours. The food was cold and they got the wrong order and when I phoned up the manager just said deal with it and hung up

Arrived on time no delays! Thank you

Very bad service. Please avoid this shop. Owner talking like 5star hotel. He always speaking racism

Unfortunately the chicken burger on the order was overcooked and really dry which I nearly choked on.

Absolutely amazing service recommend

saved the night out. cheers guys

Rude abusive staff after missing some of our order called them to be told I was speaking to the owner and called all the names under the sun for asking for the issue to be sorted will never use again if in doubt check their reviews on Google this seems to be a regular issue

Missing half our meal call for over 20 mins to get given abuse by the so called ower who was rude and throwing abuse avoid at all cost

lamb wrap was missing from the order, not something a quick phone call would sort...after trying to call for 10-15 mins we got through, no apology, no offer to send food out. Told to just claim a refund from Just Eat, when a manager was requested the employee said they were the manager and proceeded to call my partner a "sl@g". Safe to say we won't be ordering from there again, a shame as one of our regular choices which we will no longer use

Really nice. Huge portions. Thank you.

Great food and brilliant portions. Filled right up

excellent kebab, I definitely recommend it i love it

Hands down the best pizza we’ve ever had, kebab was a huge! It was just a shame it didn’t come with a chilli in the salad as specified, but my only complaint being ‘my kebabs salad wasn’t correct’ (I’m pathetic I know haha!) isn’t bad going and overall really happy with our food highly recommend especially the pizza!!

So glad we popped in! The best way to finish of a night out with kebab and cheesy chips! Cheers guys!

very good place with good food and absolutely amazing kebab

The best kebab I ever had. I definitely recommend it.

I love this place and I recommend this to everyone

Very nice workers and food is amazing i recommended a lot

The best kebab in history. I love it.<333

Never again the meat in my lamb donner was dry and tasteless cold never ever again I've learnt my lesson I wouldn't recommend this place

First time ordering from here and pleasantly surprised. Excellent quality and flavours.

food arrived without my chips so they had to resend it, also my burger filling was wrong too I asked doe lettuce and ketchup it came with onions and mint yogurt sauce

Just called to say last night experience with our order was wrong sent it back.... geeez absolute no apology just because the area I live in is totally irrelevant... reply on yes I remember this order...... I'm the owner.... yes your all drug related Street, and got aggressive over the phone call ... numbers our Street yeah drugs again.... my wife is furious.... with this the owner as pointed out earlier was aggressive again.

The portion sizes are great and everything is always fresh and hot!

thos is my fav place for kebab but this time no salad :(

Poor customer service we needed order amended they then became very rude and were made to feel like an inconvenience. Will not be back. If I could give no stars I would

The Best Kebab in the Town Very friendly gesture by the staff 💯 Recommended

I ordered through just eat but had a phone call from a manager to check address but was spoken to very rudely with very abusive language. So I cancelled my order but was then told they would not be giving me my money back. This is the first time iv ordered from totton grill but I will never be ordering from them again. Vile people.

The wrong Oder was sent - paid for a chicken shish special and received a chicken donor. Restaurant did not answer phone. Unlikely I’ll be ordering again from them

Excellent quality lamb and amazing chili sauce. Will definitely order in the future.

Food was lovely but just realised you charged me 13 THIRTEEN quid for a tub of ice cream?? C’mon now….it is listed at £6.50!!!

Good as always, except this time no onion and peppers in mixed sish as it should be 😒.Hope it was only temporary error 😏

AVOID. Would give 0 if possible. Ordered from them through just eat a few times with no issue. Today lamb Donner was missing from the order, asked the driver, he said phone the grill. Phoned the grill and dealt with a rude dismissive member of staff accusing more of trying to pull a fast one. Didn't want to hear what I was saying, said it wasn't possible and they checked the order themselves.... I never got my food. Won't be using them again.

We shared the chicken between 3 of us 2 of us being pregnant and as a result we were all made to throw up multiple times the same night of eating and the morning after!! Not happy at all

delivered early. hot and great quality. thank you

I would give 0 stars if I could, ordered on Uber eats as a last min resort (so already not a first choice) and when I called them they said I got the address wrong and that they’d been working in the industry for 10+ years so I must be wrong! They wanted me to cancel the order online so I would get charged instead of themselves - so unprofessional and inappropriate! 0/5 would not recommend

Best of the best as always. thank you for the great food! 👍

First time ordered from this restaurant. Just wasted money. Lamb doner greasy, Chicken doner dry and inedible. Will not come back. Avoid

Food was cold and chips weren’t even cooked still frozen in the middle very disappointing won’t be ordering again

They mixed up the order but put it right very quickly

Ordered a chicken and doner kebab. What I got I have no idea!!! Def not chicken and def not doner kebab meat. Seemed like some sort of diced pork which was rubbery as hell. If i could post pictures i would. Plus delivery driver turned up with very little change on him so end up paying more than it should have been. (More fool me). Won't be using them again. On the plus side, the chips weren't too bad

Depends on who's serving if it's any good.

Delicious food and great service

Amazing food as always! Absolutely love their fresh Chicken Burgers :) - Ibrahim sen

Amazing as always. Best kebab in Totton!

Best food around the area 100% thanks so much

Thank you for my food. the donner was really tasty with the garlic mayo yum! the order came on time and nice and hot. Will definitely order from them again.

If I could give no stars I would! Nothing wrong with the actual food but the manager has to be the rudest man I have ever met! Order from her all the time and never have issues but tonight ordered a takeaway and when it was delivered the order was wrong, requested garlic mayonnaise and there wasn't any, when I called he told me to not be ridiculous and to just eat it without it, he then proceeded to speak to me in such a demeaning way! And then tried to tell me I was lying! So disappointing as this use to be my go to kebab shop!

they rang to say they were running late due to IT issues which is fine but food came piping hot still - from Romsey

Always the best service and food. Lovely staff.

Loss of two star only due to absence of one food item ordered. Otherwise food was quite good. That is what managed to arrive without hiccup. Bag was sealed tight and otherwise unmolested so must have been at the kitchen stage. It was the CHIPS for the curious.

Nice food, delivery was on time

Best kebab! 100% recommended!!!

The food was out for delivery for so long and it reached us cold and inedible

i found a rat in my food and worst of all it was cooked

Food was right on time, portions huge and delicious!

Ordered a couple meals quite late, arrived in fair time. The chicken & lamb donner kebab was edible but not something to look forward to , was shredded chicken bits with no flavour and looked on the undercooked side in terms of colour. The donner meat was really really thin & not what proper kebab should be like. the double cheeseburger was sloppy and tasteless & poorly put together. Surprisingly the chips was still hot & crispy which is a nice touch compared to your usual takeaway. I wouldn’t recommend a delivery but maybe I you went in the shop to order the quality might be better.

my order never turned up would like a refund

Food was perfectly cooked, arrived on time. highly recommend!

Food Was cold and there was a most of the meals missing they didn’t sent 2 of the kebabs

Lovely food once again, thankyou.

Never used them,only parked outside to get a piza next-door! Sigh looks good?

Such a good food and delivery is always on time! thank you guys made our night out better and delicious. chicken shish and lamb Doner are to die for. Will order the next week again definitely! Totton Grill.

Highly recommended lamp shish was so good thank you guys.

Got message at 6.30pm to say food was on its way. It turned up at 7.10pm and all the food was cold. I spoke to delivery guy but he didn’t seem to understand English. We had to reheat all the food before we could eat it. Poor service!!

Food very good, friendly staff Best kebab and burger in the area

Friendly staff. Food always good and never been disappointed with the quality

Great delivery guy! Food was lovely - though the chips were a bit cold. Jalapeno bites were the best ever!

Really rude on the phone need to update there Uber eats Time also tried saying that that I was rude when he was rude call me stupid would not recommend this place he said he also runs tony grill so won’t go there either joke

Kebab banging highly recommended it

Food was delicious but please more meat next time🤩

kebabs were quite greasy, pitta bread very dry, not as good. probably won't order again

Ordered a mixed doner kebab and chips, got home, and was given a soggie pitta bread, and just meat NO salad whatsoever. Very disappointed they are more interested in just eat or delivery order....

Delicious food and super quick delivery!

amazing food chicken burgers are lovely 😍 👌

We ordered the halloumi kebab before Christmas and it was great. Loads of halloumi, salad was fresh and delish and the chilli sauce was great. Highly recommend only give 4 out of 5 for atmosphere as we ordered a takeaway that we ate in the car so didn't try the restaurant! Staff very friendly will definitely co.e back when in the area.

amazing service, great food and banging prices

So ignorant on the phone I did not proceed to order, very disappointed

Was not restaurant fault driver gave my pizza to another customer had to go back and get another one driver laughing whilst saying he gave it to someone else phoned restaurant they made a new can’t fault the restaurant driver is an idiot tho

Best lamb chops and lamb ribs!!!

Not hot and very dry. Threw in the bin

Lovely food once again, ordered for 6 people and not one complaint as it was all delicious, thankyou

food was lovely delivery driver was polite too

Wasn’t very nice and was very fatty meat

Massive portions, we couldn’t possibly eat it all although it was delicious and arrived 20 minutes early which was an extra bonus. Thank you

Come to totton grill if you want the tastiest food in totton Great menu Great food Great staff 10/10

The food here is so good! If you’re looking for a quality takeaway in or around Southampton this is the place for you! High quality food with polite and welcoming staff

It’s was vile chips not cooked properly looked battered

Very lovely once again thankyou

Absolutely lovely food best takeaway ive had in a while, everything was cooked perfectly thankyou very much

I've eaten kebabs and mixed grills up and down the country. This is the best of the best. Friendly lads too. Great place!

No salad with kebab-'all salad' button was checked, no drink with meal, chips were Cold and chewy by the time they arrived.

Great food, and very quick delivery. Will be ordering again.

Best food around town clean hygienic but most importantly delicious food 10/10 on sauces on the food

Kofta wraps are a 10/10, my go to after work, flavourful and filling

Great service as always! Quick delivery (early), hot and tasty. Great portion size for a good price, I would always recommend. Thank you! X

Delicious food saved the movie night! Thank you guys the best chicken kebab in town!