Tortilla Stratford in Newham

All of them lovely and super hygienic .

Amazing service and great stafff.

I am a regular customer at Tortilla. The food is good however whenever I order a large naked burrito box the portion size is always the same to regular. I end up paying more just for the box size and never actually get more food for the value. Also unfortunately I witnessed a female staff (seemed like the manager or supervisor- Possibly Caucasian ) talk to their colleague in a very rude and disrespectful manner. It was very uncomfortable to watch whilst she was taking my payment. It was unfortunate to see this as a customer and felt sorry for the worker.

The employees were very bad in there behaviour it was are first time so we were asking for there help but rather than being helpful they were making fun of me and my friend plus the cutlery were very bad not recommended.

I love Mexican food. I found the best Mexican food in Tortilla. The staff was very helpful to decide different options. Going to try it again

Great service. Reshema and Alex

Whoever visit this food shop beware that you need to spend double the price mentioned in the rate card. You see a board of 9. 40 for bowl and once you start asking for food add ons at the counter you will be surprised.. I know few items (couple of total items) like avocado etc may be extra.. Here every basic mexican add on is extra... Like you cannot have 2 beans... Or vegitables.... Once you move in queue you will be surprised many extras... It was major embarassement if you go with big group as you cannot quit the queue in between. I personally felt it was day robbery for alll of us. I better to Chipotle next time.. Will never evet visit this shop. They have inexperienced students who sprinkle food like dog food... You pay so much and get less.. They make you feel uncomfortable that you ask to add more every item as they just sprinkle the food from serving bowl. Total waste of money and lost the mental enetgy. We had bad start of the weekend and paid price visiting this food shop. My recommendation is just avoid going to this shop

Amazing food and service in Westfield Stratford

The customer service is exceptional always and I can never see no faults. Especially the lady at the till, always enthusiastic

Staff friendly and helpful good portion size

Customer service terrible, the workers are so rude and bad vibes, rolling their eyes when you ask them for sauce

Lost my appetite and left without the food. One lady has a hostile attitude, scowled at me and ignored my question about extra toppings. When confronted another person, H starred at me blankly when I asked for the food that’s just sitting there and started antagonising me when I decided to leave without the food. Shocking service, I won’t be coming back.

Amazing service and stunning food. Definitely coming back.

Rejane absolutely great customer service, funny and superb professionalism, will definitely come back :)

The best service i get it rafa rejane

Rejane and Rafe you guys are the best Best service and great customer service 😍🥂

Rejane and rafa is the best staff and very friendly and great service must recommend to meet them 🤟🤟🤟🤩 with great food

Value for money and healthy especially the salad naked bowl

Probably the best food and service i have seen in long time. Food was superb. I was short of money and they did not charge me for chips.

Great food everytime I come. Good customer service.

Delicious burritos and friendly staff. Really quick service and great how you get to pick and choose what you want inside.

Amazing service and tasty food , worth the price 🤩🤩

Tortilla Restaurant is awesome! The food is fresh and delicious, and Cat is the best—she always makes you feel right at home. Perfect spot for tasty Mexican food and chill vibes!

Very nice service and also customer handling

I love the customer service and my burrito was wrapped perfectly. Highly recommend!

Delicious, great portion sizes and our server (Reshma) was lovely!

ordered a burrito with guacamole, sour cream and cheese. paid extra for the guacamole. opened my burrito up to find no guacamole OR sour cream, only cheese.

really lovely staff and quick too!

Amazing service delicious drinks and food

Amazing very helpfull definitely coming again

Ordered twice now and the Burritos have to be the best I've ever tasted. Awesome flavours. DELICIOUSLY DELICIOUS. Worth every penny. Wow wow wow ❤️

Quick experience. A lot of variation to try from

I am working in Westfield Statford its been more that I year and I never got enough of Tortilla. Always fresh, tasty food and quick delivered! The staff are very flendly and polite. Rashma always gives a beautiful smile to everyone, she's polite and professional. Thank you for your service!

Order never even arrived no stars from me

disgusting staff behind the counter. disgusting attitude unprofessional. girl behind the counter pushed my food away in the bag so rude. I asked for cutlery she said eat with hands. then i asked again for cutlery. She made bad face and gave me a 1 cutlery and pushed my food bag away towards me. In two days i have spent more then £50 to eat with my colleagues. we will never come back and I will stop my friends and colleagues not to buy food from them anymore.

foods amazing and staff are so welcoming!!!

Had a great experience, very friendly staff!

Great flavourful food and quick service

Very fast service , food looks amazing. No issues

Very busy but overall good service

Bought a burrito, so many pieces of what I can only assume is chicken bones that I found while trying to eat it, is a choking hazard and unacceptable from any food establishment

Good place and the food is really good

I have ordered Chicken asado bowl and i got the worst food ever. I paid 15 pounds for this food and not worth for this price, i requested for a large meal and paid an extra 1.50 pounds and i have got the smaller portion also there was no sauce in the meal. You guys didn't gave me a spoon or fork in the package, how you are expecting to eat this without a spoon? I have waited for more than 1 hour and this was my experience.

Great service, one of my favourite places

Excellent service amazing tasty food

I was taken care of by Rejane... she was very kind and the comiga was great.

Carolina was just amazing ! It’s my birthday and she made my day with THE best burrito. Customer service was beyond impeccable. She is definitely a great asset to the tortilla team !!

Very quick, even if there’s a queue it moves quickly and you can choose what they put in. The chicken is halal, but not the beef. If you’re confused the employees know what’s halal and what isn’t and don’t mind explaining. Tastes great too.

Amazing customer service and great food!!!!

I’ve ordered via Uber a number of times and let the fact that they’ve missed a few things slide many times. However today they completely sent the wrong item and a huge inconvenience. Really really poor from the Stratford branch. Who on Earth does your quality control? Do you not know the difference between a Veggie box and a Burito/Wrap? Due to dietary requirements, I don’t even know what’s in the burrito. Food just wasted!

Customer service was terrible. Giving wrong information.

My favourite place to buy burrito, the burrito is very delicious as always, the ingredients are fresh and the staff are friendly.

If i could 0 starts I would, this is so bad. FOOD IS OK, but the service is disgusting. Head office you need to change your staff, they are lying to customers saying they don't have things on the line but as soon as she served me pinto beans she asked her colleague to get what we wanted. This is ridiculous, we are paying money and being forced to eat what we dont want. Disgusting and absolutely dissappointed in your disgusting staff at Westfield stratford. CHANGE YOUR STAFF ASAP

Excellent customer service from suha and very friendly

The service was very fast and swift and the workers were very nice

Suhas SK was really helpful and turned my first experience of Tortilla into a great time.

Food was cold and when I was being served, the servers asked me if I wanted cheese. Before I could even say no, she put me cheese. Then while taking the cheese away she also took some from my ingredients. This also happened to the person behind me. I am not happy.

Great burrito, but barely any rice, little chicken and covered in greens. Not worth price but a good snack.

Literally the best burritos I’ve ever had in my life. Fell in love at first bite. Staff are very lovely too. Absolutely love tortilla

Everyone was amazing perfect customer service amd great food, this is my favourite place to eat at the westfield, really high quality ingridients and very friendly staff

Staff were super polite and helpful

Speedy service, portion sizes have downgraded a little whilst the prices have increased.

Opening hours incorrect. Not open Sunday evening at 20pm

Has halal chicken but it’s right next to the pulled pork, those are eating from here plz try to avoid it as cross contamination is taking place. I’ve seen it here and will avoid this place going forward unless they completely move the halal chicken to another part of that area where cross contamination is zero

Very Friendly staff members, Carolina and Roxana are great

Great customer service, very fast and friendly staff!

One of the best takeway. I highly recommend

amazing managers, will beback soon.

Food took an hour for a wrap, came cold with missing fillings.

Good manger perfect lunch at a time good staff

Great good and amazing customer experience, special thanks rto Suhas!

Always love eating from Tortilla!

Tasty food with good customer service

Literally half the contents had spilled out! So upsetting!

I wanted to get a tortilla yesterday, but I've seen a worker leaning with her naked elbow on the tortilla bred, after she has put a paper receipt straight on the tortilla wrap and started to write something on it, then removed the receipt and offered help to me. I've asked for burrito, and she started TO WRAP IT IN THAT BURRITO WRAP. ANTI HYGIENIC! I am never going there again.

I went with my son, ordered a vegetarian burrito, since I am Muslim, I seen no signs that say halal anywhere, but one lady said to another customer this is halal, which then I asked for the chicken, the staff member said in a sour voice, so you not vegetarian, accusing me of being dishonest or something, I told her there is no signage to say the meat is halal, just plain rude, no need to even say, 'so, you not vegetarian ' like a confrontation.

Was a very lovely experience the staff treated me amazingly on my birthday. Gutted I didn’t get a name.

The best munch ever my life was changed

Paid for a meal never got my drink

The food at Tortilla is always amazing - we love it!

I get tortilla all the time, the salsa and guac is incredible! The chicken is halal 😄I recommend grabbing a side of tortilla chips to enjoy your bowl- game changer! I recently faced an issue with one of my instore purchases and after emailing the store Roxy was incredibly helpful at solving this for me. The service was brilliant and they went above and beyond to rectify the situation. I will definitely be returning again 🫶

Hopefully I get a free brownie. But I been going here for a few years. It’s always been good. Never had a bad order. Would recommend anybody to come to this Tortilla 100%

It was amazing so delicious made a very pregnant woman very happy TASTY

I had my lunch from you guys, the food it was amazing and the staff as well, thank you Roxy for you re recommendation!♥️

Took over an hour from order being placed. Took 45 mins to prepare the order. No grilled veg in the grilled veg burrito bowl, just a bowl of rice and beans.

Tasty but portion size isn’t great especially when you pay for a Large and for premium toppings!

The food was bland and tasteless, however I am giving 5 stars for my server Adam, I am visually impaired and had a very difficult time in choosing my meal, however Adam made the process very simple and helped me a lot.

I have been coming to this facility fo quite some time. I have to say the food quality dose very depending on who is serving the food. However my experience with Adam, has been quite exquisite. He delivers a great conversation as well as a great potion. This is the reason for my 5 stars.

This was my first and last time here.. I spent 44£ and I’m unhappy at all.. The food is too wet, is impossible to eat, I asked for a tap water and when I was drinking it I felt something.. The glass was dirty and I put my mouth on it.. Omg. I don’t believe it guys.. I feel very disappointed and disgusted about it, if I gonna have any disease I’ll sue the company.. never again!!!!!!!! Food is not that tasty as well I thought it will be much better

food was great. said free delivery but whacked a £1.99 service charge on. 👎

First time trying it and it felt like I was being rushed like crazy. I had like 5 seconds to decide what I want at each stage and I got immediately moved onto the next thing. I said no to cheese and they just added it in anyway. I didn’t want to say anything so I just moved on, literally felt a bit disappointed cause I’ve always wanted to try it out, making my own burrito etc, but ngl even the food was mid and I felt like throwing up cause idk the rice wasn’t good.

I want to slap people who gave 5 stars to their taco.

Excellent restaurant with very good service

refused to come up to the door. ... terrible delivery

There was no sour cream or cheese not happy with order

The fact that you have increased your prices however have decreased the portion sizes is ridiculous. You have also half filled the tiny boxes which gives you even less then before. If we were to put the ingredients into a wrap it would have been half full. Very disappointing.

It was the wrong order and we ordered an extra £2 for tortilla chips which did not come.

Poor service. Ordered from Uber eats and deliver never came and refund wasn’t given. Somebody made a mistake whether it was tortilla or the courier not happy with the service and still want a refund or compensation. Untrustworthy.

i was spoken to nicely and i was happy with he service i recieved.

Very great experience at the branch at west field I love these guys, would highly recommend, my boy Hassan knows what he’s doing , thank you guys