Tortilla Guildford in Guildford

Order cancelled over half an hour after being accepted. Never ordering from Tortilla again.

All ruined as it was too spicey. Ordered mild for both but got extra hot which we couldn't eat

No avocado which I paid extra for but it was still very tasty

The food was lovely but was delivered over an hour late and was cold when it arrived

Food preparation time was very slow, took around an hour+ and we only live a 10 min drive away, delivery driver was fast from pick up so didn’t seem to involve him.

Just finished dining at the Guildford Tortilla and had the most wonderful experience. Was served by two lovely young gentlemen called John and Vimal and they were accompanied by the kindest, sweetest supervisor Liz. The food was delicious and the service was immaculate- with the two boys regularly checking at my table to make sure everything was okay. I truly had such an amazing time there and will be visiting again very soon!!

Staff is lovely and food is great!

staff were super friendly and helpful, good was great and everything was super clean :)

I’ve been served by Liz both times I have been in and she is always full of energy with a smile on her face. Her service is amazing!

Come here all the time and it just gets better every single time. The staff are absolutely lovely, Liz has the warmest and most welcoming energy every time and Lola is very kind and very helpful and makes sure you’re happy with your experience. The food is actually perfect Tortilla will always be my number 1. My go to food place in Guildford for the last 8ish years!

CAN NEVER GET ENOUGH!!!!!!!!!! Staff are so so so lovely, Liz and Lola served us today and they always have the brightest smiles and give us the best service. AND DON’T EVEN GET ME STARTED ON THE BURRITOS!!!! So so delicious and so filling, absolutely worth the pricing. Will be back soon (many times).

First time here, the female member of staff today was amazing (sorry didn’t catch her name) for just grabbing a bite for lunch she made us feel really welcome and helped us with ordering. I will certainly be coming again and recommending to my friends. Food was delicious (especially the salsa)! Great restaurant.

Tortilla always does a good burrito.

Really nice food and the staff were so sweet!

The food was amazing, got the new quesadilla for £5.95, much better than their old one. The staff were friendly, service was fairly quick too! Will be coming back again.

I only tried the churros, which weren't great. They were very greasy and had a strong oil smell. Considering the portion size, they were also quite expensive. The chocolate sauce wasn't very pleasant either. However, the restaurant environment was very elegant and clean.

Nice atmosphere and delicious Mexican food! Liz provided excellent customer service; she was all smiles even during peak hour, and very efficient! Highly recommended.

Delicious food and first class customer service!

Liz provides great service and a great employee

Liz was super friendly and always is, great service and food.

This tortilla restaurant is really beautiful inside and looks really welcoming. They have a nice service and there food taste really good. Marcia and her staff are very nice and friendly.

Lovely Liz had amazing service along with the other servers.

Good food and liz has amazing service

I’ve been here twice recently and both times have been served by Liz she has the most infectious smile and went above and beyond to make my visit great! Truly brilliant staff member

Everyone who works here is so sweet, especially Marcia! Love this place, perfect affordable food for students❤️

What efficient and wonderful service from Liz & Marcia. The atmosphere is warm, friendly and happy. This is my 1st time eating Mexican food and I will definitely be coming back. These ladies are a great ambassador for your company.🌟🌟🌟🌟🌟🌟🩷🩷🌈💫Pay them more!

Exceptional service. Adriana gave extremely amazing service! Would highly recommend!

Adriana treated me amazingly! Great service

Awesome foods and friendly staffs, Particularly Liz and Adri were great 😄

Good taste and size burrito my only complaint is it could of been hotter as is was nearly cold

Said it would take 10-15 minutes and kept being pushed to one hour when I live a close drive and the food is ready and takes a minute to prepare. Order didn’t say it was being prepared until 20 minutes or more after I placed the order. Grilled chicken bowl came without any chicken at all.

Amazing food, large bowl meal for one. Very fresh and tasty. Delivery was less than an hour

Staff were lovely. Fresh and hot! We have eaten at a lot of different tortilla stores all across the country, but this location always seems to be better. More flavourful, better service, hotter, slight better portion sizes. Whatever you're doing different to the other locations, keep it up!

My favourite buritto place in the town centre. Staff are super kind and helpful too

Now I’m not a tortilla or taco expert in any way, but among the few tacos and tortillas I have had, these were definitely some of the best. Staff was absolutely lovely, friendly, and it was just a great experience.

i usually love tortilla but this time the service was just so slow and lots of ingredients weren’t stocked so i ended up with a completely cold burrito which was a shame :(

Great customer experience, I love the food in Tortilla Guildford, and Liz was amazing with me and my wife.

Driver was great and found us in the end in the new development. Thanks

The food here is amazing! I dined here with my friend for National Burrito Day and we got free burritos! The service here is 10/10!

Server amazing don't know her name but short lady

Fun day to visit - queue out the door but moving quickly. Staff friendly and food 😋

burritos were DELISH and so we’re the churros and the service was fast AND they wrote a cute little message on our bag. 10/10 experience would go again

Great fresh tasty food, super quick service and very reasonably priced. I would recommend the nachos really fresh, spicy and great textures. Two of us spent around £21 for a burrito, tacos and nachos, really big potions.

Great food and great staff. Thank you!

Really good food and good service

Good place, great food, pretty good value for money and decently spicy 👍 I recommend the beef burrito with chorizo

I was in Tortilla Guildford and Liz was very nice with us, very nice service, she was so friendly we will definitely return!!

I'M MEXICAN AND THIS FOOD IS SO GOOD, YOU WONT REGRET IT.

Tortilla usually excellent, but this order was cold despite being delivered speedily. must have been cold leaving the restaurant. also new chicken not as nice as previous one.

Absolutely amazing food, the burritos are too die for. The staff are super helpful and friendly. Thank you so much. Sal James 🤩🤩🤩🤩🤩🤩🤩

Really friendly team, lovely food. Really nice to feel immediately welcome in an unfamiliar place. Highly recommended!

Not sure how they measure what they give you, but I felt like I had less than half a scoop of what went in, especially the meat - wasn’t a fork full! Guy wrapping it didn’t know how so ended up with a deconstructed burrito I had to wait to get home to eat and tip in a bowel & use fork There internet didn’t work so couldn’t use my free voucher but as I clicked on it, no longer working!?

Food was really good except for getting half way through noticed the tortilla chips were moldy

Great food and atmosphere! Lovely staff even when we come in just before close. Thank you!

Excelente servicio, los camareros son muy amables y atentos :) y la comida riquísima!

delivery was great but the food was just cold and flavourless

Awesome staff, always amazing food

My wife and I came here 17/12/23, my wife had a burrito and tortilla chips ,I had 2 lots of tacos , a quesadilla and we both had churros ,have to say the food was fantastic tasted so fresh we both loved it the staff were great friendly and helpful, I will.come back here for sure ,cant recommend enough 😀.

Such a wonderful experience today, gui was really helpful and catered for my allergy. 5* service best tortilla I've been to!

Absolutely fantastic, come here every time I visit Guildford and the food is always stunning. Especially the bananas!

Fast service, excellent food Great place

Ambience is extraordinary, service was warming, people who are watching working were kind.

Friendly staff with a smile on their face, able to recommend lots of food on the menu and great tasting food for a decent price! Will definitely be stopping by again :)

Visited for the first time today. The food was delicious and our server Guilherme was so attentive and friendly. Service was really fast too. I would definitely recommend.

Olizibeth in Guildford always serves us and is so lovely and welcoming. Great staff, would recommend:)

Best service I’ve had in a fast food place in my life. Outstanding 6/5

Amazing service from the team - they really made our day!

Food was amazing as always and good value for money.

Hi, I am vegetarian and I was very suprised and unhappy to see that one on the stuff when doing burrito touched meat and then put the same hand in the cheese container. Please make the stuff aware of this and I hope they can follow the proper service rules.

Great service, food & vibe. The staff were genuinely interested in making it a nice visit. Added bonus was happy hour drinks. Staff checked we were happy with everything. Definitely 10/10.

The food quantity was half of the size than we get every time. Really disappointing.

Excellent environment and very clean, I miss the quesadilla order with the chips

Such lovely people and positive energy.

such lovely staff, great energy!!

Great service and very friendly staff!!!

Amazing customer service!!! Loved it.

The staff were so friendly!! Very accommodating on a big order and very lovely. The food was great also!

A really good place to come and have food. So many options for everyone.

We went for a quick lunch out, the food is amazing and I advice the beef even though you pay extra for it. Of course I disagree with this policy because the courses are already quite expensive. Anyway, we got a burrito, a quesedilla and some loaded nachos. Everything was really good! The quesedilla is only available from 2pm (non sense to me) but we were lucky because we just got there in time. The service wasn’t amazing though. The man at the checkout never smiles and the orders for the drinks were forgotten. But I can’t complain much

Good drive good talk nice personal

Tortilla is always a good option for a delicious dinnner! The service was so nice, Lizbeth was very kind. For sure we will come back, all the way from Fleet.

Great food as always! It never fails, when you miss a Mexican flavour from your travels pop in to Tortilla and you’re quickly will be back at the Caribbean coast or taqueria in CDMX!

Here at Tortilla Guildford where the food is super, the people are sweet and the air is a vibe in itself Do meet my friends Saranya and Liz and ask them about me and the meal i take because nothing makes them more happy to serve the best mexican on this side of Guildford. Be sure to check it out

Lizabeth service was brilliant so helpful

I came to redeem a birthday voucher treat and was so pleased with the food it was really yum but most specially the service.The lady who assisted was so accomodating. Overall a very pleasant experience 🥳🥳

I've eaten here a lot and always enjoy my naked burrito. The service is fast, efficient and friendly. They have lots of options, great chips and a fairly wide range of soft and alcoholic drinks. Finally, you can dine-in or take-away easily.

Finally a tortilla that actually gives decent portions.

Tortilla is one of the better Mexican fast food places that has opened in Guildford. The food on offer is the standard fare you'd expect from a place like this, but it easily rivals the more expensive places like Chipotle. The staff were incredibly friendly and helpful, and they served everyone in great time during "lunchtime rush." I would easily recommend Tortilla if you're looking for some good quality Mexican food in Guildford.

Decent Burrito, got everything I paid for. No issues

Lukewarm and gave me regular instead of a large burrito

Great place to grab a really good burrito! Staff were really nice and the food is fairly priced for the quality too!

Portions were terrible, really small size won’t be be ordering again. Half the ingredients were missed.

Staff are lovely, my card was playing up so the woman told me to go and eat my food and just come back to pay. Made me feel really welcome. Great food and fantastic customer service.

Grabbed some food before the cinema. Staff were fun and chatty, food was great.

Another restaurant that puts prices up and food gets portions get smaller. Positive it’s tasty but won’t be ordering again unless this changes.

Jamie was awesome - helped me with my choice and has a great sense of humour - I formed me on how I could save money with the loyalist card! True service at its finest!!

Small mediocre tachos, overpriced for what they are, fast convenience food that seems surprisingly popular, would not be our choice in the future especially as a large choice of other eateries close by

Nice Burritos. Preethi was very friendly.

Liz's customer service is amazing, deserves a promotion

Liz and Nicky were amazing! Food was delicious.