Tortilla Cardiff in Cardiff

Visited today for lunch time, was made to feel very uncomfortable and unwelcome. 3 members of staff were laughing hysterically by the counter and when I asked what was wrong they just looked at me and didn't say anything. I told them l'm feeling uncomfortable and they didn't stop. I didn't feel comfortable eating inside so l left without having my lunch. Not acceptable at all especially when I told them how I felt. Customer service was terrible and for this reason I will not be returning back.

Love this place, burritos are great and good value for money. Really pack the burrito to the brim, a medium will fill you up! Go to work lunch

Really good and healthy vegan lunch, and i am pretty sensitive regarding healthy! The only shame is how they serve food - i said i will sit down there (no takeaway) and they took out a paper box. I asked for a regular dish and got it (only after asking) but i still got a single-use wooden fork. Normal metal spoon would do. Lazy to wash dishes? Its a pitty to eat such a great food in such a cheap and non-ecologic way.

Absolutely amazing! Fresh and sooo tasty! ♥️

Normally nice, but tiny portion even after ordering a large. Tortilla chips tasted really weird, like burned plastic.

Tasty Mexican with a good choice of vegetarian and meat.

Unpretentious fresh food & happy staff.

Great restaurant with amazing and fresh food!

Great service, good food at a good price.

Fine, nothing more, nothing less

Great food, and wonderful service!

Great place to eat, staff are always very friendly and accommodating when I've visited

Such a great restaurant, the food and the staff are lovely!

Very tasty and best Mexican food!!❤️❤️❤️❤️

Hello, I had ordered tacos and it turned out so good that I wanna visit again and again. Not just the food, the staff and the ambience was truly lovely. Highly recommended.

OK in European standards but far away from real Mexican food Tacos richly filled with too many ingredients Low prices

Didn’t receive the full order and was refused a refund by Just eat for the missing item. Order regularly from this restaurant for the office lunch run. first time we’ve had this issue. Very disappointed!

Tasty food, it's just pricey for what you get. Arrived hot and on time. Portions could be more generous. The guac is very good!

Great service and amazing food!

Really enjoyed my Veggie buritto it was very fresh and tasted delicious. Yum!

I recently visited tortilla’s restaurant and had a great experience. The tortillas were fresh and delicious. They offer great variety of fillings, all very tasty. The service was quick and courteous . The staff ensured we had everything we needed.

Had a really nice veggie burrito here, but what really cemented this as a great experience was the delightful service I got from the friendly red haired server who was kind and beyond helpful.

Nice restaurant which offered food full of flavour The staff is friendly and the ambiance is welcoming, making it a perfect spot for a quick, delicious meal. Highly recommended for anyone who loves authentic, quality food!

Best burritos in Cardiff. Excellent customer service. I was served by Treesa, and she gave so many recommendations to make my burrito!! The ambience and music added up the taste. Highly recommended

Wonderful outlet for dine in and take away. Friendly staff and welcoming ambience.

Wonderful experience.Nice hospitality offered by the staffs.

Visited restaurant recently.. Very good experience. Served by Treesa. Friendly staff

Visited this restaurant a few days back . Very friendly staff , served by a girl Treesa . Very good experience

Amazing ambience and great tasty food. Excellent customer service.

Happened to see this amazing restaurant last week. Have to say the food was great. We were welcomed and served by a staff Treesa. Amazing customer service from all the staffs. Would definitely recommend.

Love Tortilla, best place for a burrito in Cardiff and very friendly staff!

Good, tasty and filling food served by nice staff. Restaurant has a unique decor, which combined with the delicious burritos make for a memorable and satisfying meal!

Great food. Quick service and staff were very helpful!

I love coming back, the food is always great, staff is nice and helpful. Definitely recommend!!

Great experience today at Tortilla. Very good food, and great staff. Special thanks to Nessa for advising me with the menu - first time having a Tortilla! I'll be back!

I’m American and have been desperately looking for some good guac and Cali/tex mex style food and this place was AMAZING!!

Very good food. Reasonably priced, and quick service. Definitely would order again

Good vegetarian options and all food is fresh

Tortilla Cardiff is a great spot for delicious burritos. The food is consistently tasty and fresh, and the portion sizes are generous. What sets this place apart is the helpful and friendly staff who make the dining experience even better. Highly recommended for a satisfying meal.

Excellent delivery. Great burritos. Only nitpick is the £2.50 paid for extra chicken didn't actually feel like there was any extra chicken compared to regular.

Price gone up it's not worth the wait

I ordered via Uber eats and paid over £15 for what was described as a large burrito bowl. I’ve ordered from you many times before (in person) and never had any issues with portion sizing but feel on this occasion as I ordered for delivery no thought was put in. The bowl arrived not even half full and freezing cold. Really disappointed. Tried to call the store and it goes to a voicemail and there is no complaint process on your website either. Photos for reference

I was going to give this great place the full five stars (or bubbles) until I noticed that my bag of tortilla chips was missing from my order #4B968 (Uber Eats 4/5/24). How on earth can a Mexican restaurant forget someone's tortilla chips??? This spoils the meal – it's like having an Indian meal minus the poppadoms. Please, please, please double check the orders before you put them in the bags – while also crossing off the main items on the receipt as you bag them - foolproof! (This is what, for example, Wagamama does, and they rarely forget anything!) However, the meal itself was great - especially with the hot cheese sauce, although the green salsa was watered down - a BIG no-no! Please reply to this review and reassure the customers that ordered items will be double/checked before bagging. Thanks.

Food and atmosphere is great!!! WOOOOOO 🥳🥳🥳🥳🥳

the amount of food I received for 17 pounds is outrageous. and I ordered a big portion.

Good quality, good portion size, good flavours. Thanks.

Won’t be ordering from here again. We ordered 3 burritos and they couldn’t be bothered labelling them so we know which one’s which, pretty important when one of them is veggie. Also threw everything into the bag together no separation of hot/cold, was a mess

Wonderful food great prices lovely atmosphere Highly recommended

Amazing, this is the best thing ever

i’m not being funny but this was the best thing i have ever put in my mouth, the nachos quite literally sent me into another dimension, if i could rate it any higher i would ⭐️⭐️⭐️⭐️⭐️

food got quite cool by the time it arrived. got explosive gut issues from eating it. not good, at all.

Tasty grub delivery guy was the daddy

The food tasted great but I selected sour cream and jalapeños and didn’t get either

This is our favourite 'fast food' place in central Cardiff. The staff are always friendly and helpful. It basically works like a subway for mexican food except 100x better. There are so many choices and it is all really good value for money and extremely tasty.

Cheese was missing again. Won’t be using them again

Welcome was great. The 3 girls employees were friendly and gave us advices. They took the time to explain the different choices. The food was very good.

Really Tasty Food , obviously service at the counter but no issues whatsoever. Delicious 😋

Staff here is so friendly, and the food ordered was yummy, fresh, and warm; enjoyed every bit of it.

The best chips and guacamole I've had!

On time, great taste and service. Thanks again

Always great food … but forgot the salsa on my order

Visiting from Australia and stumbled across this place. Really yummy food. Very generous portions. Amazing customer service.

Fabulous food as always. Flavours are tremendous.

Was a great experience with a tasty food. Must recommended.Upoma served me,her behaviour was so friendly.

Tasty food with wonderful environment. Highly recommended for wraps.

Food was good . Stuff is very friendly. I got served by the girl name Upoma. She is amazing . I was confused and also looked for halal food so she explained me. I enjoyed my food.I’ll always go there if I visit Caroline street!

Tortilla is just the perfect place for any moment. The staff as well are very welcome and polite. Food amazing!

Food was really good. Customer service was fantastic especially from a girl named Upoma.

Amazing experience. Perfect place to have quality time. 100% recommended

Excellent behavior from the staffs.

Very nice service and very good food

Tasty food, super friendly service

Estuve con mi familia por Gales y en su momento mi hermana que vive por allí, me trajo un burrito 🌯, waooo🤤 Yo vivo en España y, aprovechando las vacaciones me puse en la labor de poder encontrar un lugar donde poder comer y disfrutar de uno burritos😁😁😁😁😁. Dinos con el lugar correcto, atención, trato al cliente y lugar bien ubicado, lo recomiendo…Mucho

The food is delicious and the staff is very friendly

Excellent as always from Tortilla

Well, I'd love to leave a review but given the food never actually arrived I'm some what pushed to come up with one.

Great food and atmosphere, staff are always friendly and helpful 11/10

I’ve visited this place last week and the experience was too good that I would wanna visit again. The staff is really good and welcoming. The supervisor especially, Upoma, took care of everything and made sure I was comfortable and being looked after. The food was delicious. Highly recommended! :)

The food and vibe was really good. The staffs were very friendly and cool. In particular Upma, she was very nice and accommodating.

Piotr was amazing and took the time to explain me everything

I had an amazing experience when I visited. Very friendly and great environment

Absolutely delicious and amazing staff!👌🏽

Tasty food and great atmosphere!!

Favorite quick lunch from Tortilla. Filling and budget friendly. The food is yummy and staffs are amazing. Specially Upoma was very friendly. She suggested the halal chicken ( that I never knew was halal) and salsas to go with Indian taste buds. Will visit again.

Excelente food for me and my little one!! The staff is simple friendly and totally amazing!!!!

First timing coming here. Food was delicious, place was clean and inviting. Staff were all really friendly and helpful. Will definitely be coming here again

Came in yesterday for lunch, the servers was incredible and the food tasted fresh and amazing. Definitely coming back again!

super fresh food, great portion sizes and the staff are so lovely! highly recommend the naked burrito bowl with a side of chips!

Food was lovely and service was excellent 👌

Great food ! Came this afternoon with some friends. Amazing atmosphere. Highly recommended :)

loved the server upoma <3 she was super nice and helped me with everything I needed super helpful and good was really nice. I never knew the chicken was halal here so that was so nice to discover.

Came as a naked burrito when I ordered a burrito wrap. Tasty though

Always good. Update: changed names to Tortilla? OK.. Same place. Had the tacos for the first time today. They were OK but two gripes....the tortilla shell was very doughy and the lettuce could be cut smaller. Prefer the burrito for sure. But not a bad visit.

Delicious food delivered on time

Food is bought in and served!! Nothing made from scratch. Having lived in Cali, I'm not sure where this idea started from. Don't advertise freshly made food and serve manufactured food!

This was the best service I've ever seen. The guy who served me was the best member of staff ever he was wearing a red t shirt and hat he also had a mustache 1/11/23 2 PM. The food I was given was the best burrito I've ever had it was absolutely amazing this place should be everywhere its the best survace ever I think this guy needs a rise.

Fantastic food and service from Angie today - the best tortilla staff member I have ever been served by. Been to around 10 different locations and would love to come back to this one. Thank you for a wonderful experience!

Friendly staff and lots of space meet up with friends. Beers are only £2.50 in the early evening.

Lovely meal and they gave me a free brownie. Can't recommend highly enough

Not fussed personally. I won’t be ordering again