Tortilla in City of London, Westminster

Every single time I visit the team is lovely, welcoming and I feel taken care of. It’s one of the few places where they seem interested about delivering a good experience. I’ve got other options closer to work but I’m happy walking here every time. The loyalty card is brilliant and having a free burrito every now and then makes a difference.

This place is amazing. I went with my partner there last week. And place was very cleaned, staff was very friendly, last but not the least food was yum 🤤. Would definitely go again there and recommend to my friends and family so they can enjoy too.

Amazing service from Shubham, loved it. Must visit

very friendly. quite funny workers and very generous with the portions

Shubham was lovely, good prices and the food is delicious!!!

Stopped here for lunch last Friday and not only the food was great but the service was amazing. Mamadou and his colleague were super kind helping with the pram and issues with our little one despite none of those things being part of tortilla. I haven't seen staff this kind and friendly anywhere else in central London so if you want to enjoy a Mexican meal and you want to experience great customer service you have to go to this particular tortilla branch. There are vegetarian and vegan options available!

took a great rest here after visiting the national gallery. Great food great place and great service

Quick, fresh and tasty! The staff is also extra friendly

Lovely food as usual but what made me want to leave this review was the lovely guy who served us, even my kids commented how nice he is. He was very patient with my children, very polite, just such a lovely young man. Thank you so much!

Great, good food and big portions!

Very messy display and very poor service even when it was not busy at 12:15 pm

Stopped here for an easy dinner after a long day of sightseeing. The employee who helped us was super friendly and walked us through the options. Ended up with a chicken burrito bowl that tasted fresh and was very reasonably priced. Impressed with the number of ingredients to choose from.

The food was amazing, and the service too. The guy working there explained to me Al the options they have. The place is great too, they have free WiFi and power outlets for charging.

A staff called Victoria gave me a very bad service

Great food, good service (served by Shubham, very nice guy)

Lovely attentive staff, zero wait, very clean

Really rude and rude staff, unhelpful and listless, almost annoyed.

Food was tasty and fresh. Got the burrito and the staff was very generous withe the proportions

Great food and atmosphere, Mihir for president! 🤭

They served really fine Burrito.

Very nice, delicious and excellent customer service.

I came in for a burrito today like I do often here and Shubham served me, he always treats me with friendliness and kindness and the burritos always taste great! Thanks again Shubham!

Great place to eat! Quick, affordable, and super tasty

Not very good food and disinterested service

tortilla charring cross is so good! the staff are so friendly, they pay attention to detail when making my bowl and remember my order when I come in. I recommend coming to this tortilla!! such a great team!!

super fast service really nice staff!

One staff member serving the entire crowd.

Outstanding food, professional service, and a cozy vibe! Each dish was delicious, and the staff went above and beyond to ensure a fantastic experience.

Thank you, Abhishek and Shivangi, for your generous portions and artful wrapping. The ratio of meat and extras was just perfect. I will definitely be returning.

An absolute staple with friendly staff

Top place, top food, top workers.

Great food at reasonable prices

Shout out to the lovely staff working at lunchtime on Saturday 23rd November, who let me go outside and download my stamp card because I was having WiFi problems and let me pay when I was ready, without rushing me, even though it was incredibly busy.

Hiee we loved the food and atmosphere, Shubham was so welcoming and friendly we loved his hospitality. Would definitely recommend 🍁 value for money ♥️

The food is on point, but the atmosphere is very neglected

The staffs are super nice and sweet! Food is great! My to go place for Mexican food near work!

We had a very good dinner at a very good price, we will definitely repeat!!

They have been very nice to us and the food is very good, plus it has a vegan option

Service was brilliant. Got great advice on my food. Food was absolutely delicious. Definitely will visit again and I recommend.

Nice view from the top floor, great food and a nice place for a quick snack/lunch.

We ate at this branch today. When we arrived, there was a long queue. Firstly, I'd like to learn why I was charged £12.10 for a large burrito of £9.80 + Guacamole of £1.30? When I asked at the till directly, they said that the beef was extra £1, which was not written anywhere. Instead of cancelling the order, I just went ahead and bought it since my wife was very hungry and waiting upstairs. Secondly, when we cut it in half and started eating, we realised that the beef was not distributed throughout the wrap, so my wife didn't eat it at all. Also the first person that received my order as large didn't do anything to separate it from a medium one, so when it passed to the next person, she didn't even know whether she was preparing medium or large. That might have created some confusion.

Very good test and service serve here

Friendly people, good food, good atmosphere, excellent service

Great place! The price is cheap and the dishes are okay!

Anshul and Abe were excellent servers and very helpful. Super food as always!

The quesadilla and guacamole and tomatoes are so so bland and overpriced. Chipotle quesadillas are 100000x better. Saving you the time in case you wanted to test it

It's awesome experience for taking food here. Nice staff and seating space. Test of food is delicious. Good safety for food hygiene.

A friendly service and a well-designed restaurant.

i usually eat from here and i love the hospitality of staff and the manager is such a nice guy. i would suggest to eat large chicken burrito with guacamole.

The burrito was really big and filling. My friend and I share one with soft drinks and we were full. Great service too.👍

Very tasty food and quick service!

Abyshai…very friendly and helpfully

A handful of people in the queue, ridiculously slow service, cashier unable to process a simple refund when overcharged. Won't be back.

Delicious food at an incredibly low price. The restaurant accommodated 43 of us with a 7 minute warning and even blocked off their top floor to ensure we could all fit. They completed all 43 orders in less than 20 minutes and everyone enjoyed their meal. The service was incredibly fast and friendly, they joked and laughed with us while also serving other customers at the same time. Would highly recommend this spot for anyone who wants some good quality food at a good price!

Great experience. Mamadou was very friendly!

Thumbs up, very nice food and staff

Lovely burrito and very kind staff! Thank you very much!

Very slow service. The two guys serving looked bored. Food wasn't very nice. Cold and tasteless. Frozen margarita wasn't pleasant either! Wished we had gone further up the road for a slice of pizza!!

I love Tortilla but this specific branch unfortunately, had cold food and service. My meal was served cold, including the fillings, which was a real disappointment. The service was also subpar. I've had better experiences at other tortilla places in London.

Abishek was great and very helpful

Really friendly service, had a lovely chat and then had some great food!

Everybody is so nice to costumers, definitely come back :) thank you for the amazing food :)

Friendly and kind guy, delicious food

Such a good place to eat near Trafalgar! The service is good as well!

Very nice place, close to London tourist attractions around Trafalgar.

Very small portions of meat given, truly embarrassing for the price(a tenner for a large burrito, which is almost all rice). Takes 20 minutes to be served.

It’s a very nice place and the food was great! As the previous reviews mentioned, it’s near Trafalgar Square. Location spot and customer service is amazing too.

Anshul was fantastic! :) would definitely come back here for the friendly atmosphere thank you

Always a 10/10 would 100% recommend to anyone in the London area looking for a delicious, nutritious, and flavourful lunch!!

Anshul was great and very helpful! :)

Food was great the employees was so respectful and generous

Big portions and tasty Mexican food 🌯

Tacos are not bad but I hate restaurants that don't allow cash payment.

Very good and caring service. I had a burrito which was perfect, can totally recommend going here.

Very nice guy, very friendly and helpful

First Time Trying Tortilla, Great Options and Staff

Food is delicious & loads of flavour. Could have bigger portions but i guess for what you have its good. The seating upstairs is a great hidden spot, not so much seats which is hard when its busy. Really reccomend it though.

The staff was sooo rude! I asked for extra chicken and the guy behind the counter told me no because I haven't added the toppings yet. I said I would pay the extra fee and he said the tortilla is too small and it wont fit after all the toppings? I finished adding all my toppings and there was definitely room for chicken. The woman behind the counter was also super rude and clicked her tongue when I asked for a coke and when I asked for my receipt. The food wasn't bad but I won't go back because of how rude the service was.

Very tasty food and nice atmosphere

Missing half of the order and no response from just eat.

Totally recommend! Good value for money. Quality products.

Amazing place, and the food quantity is also great! Must visit also good price.

The coldest and least tasty tortillas. Cold sauces... you take the tray and go up or down to find a seat. Personally never again.

The staff was friendly and helpful and the food was tasty

Anshul and Sebastian are the bests!! very quick, friendly and efficients!! definitely I will be back! Thank you so much! :)

Great service especially from Anshul :) Thank you

Anshul and Sebastian are the bests!! very quick, friendly and efficients!! definitely I will be back! Thank you so much! :)

I rarely ever write negative reviews, but customer service here is the worst. Would give 0/5 stars. We ordered online for click and collect because we were in a hurry. Arrived 10 minutes later to pick it up, nothing was prepared. Had to stand in line and wait for another 10 mins. Would have been quicker to order in here. Their online order system apparently doesn't work, the staff member (that worked extremely slow) got his manager. Not one of the three involved staff members gave us apologies, I explained that we were in a hurry, they could not care less. Wanted then to quickly eat downstairs (staff recommended this to the client in front of us) because it's much cooler downstairs. Went downstairs, 1 of the 3 tables was entirely blocked by staff. Such awful customer treatment. Haven't been treated this badly as a customer for a long time. Food itself was okay, didn't taste like a lot and was way too cool. Cannot recommend this place and won't come back.

Enjoyed the food so much….customer service was good….Abhishek was good and well behaving

First, better than I expected. I have two picky eaters and they ate all of their burritos. We were hungry and for the evening past 5 pm we were able to each get a burrito with a small bag of nachos and a cup of delicious salsa for 10-12 Pounds. The entrance had four chairs to sit and eat "Bar style" but the restaurant also had the upstairs and downstairs seating. I was impressed. Thank you for the great meal, very filling.

Was here yesterday and the workers were so kind that they made my day!! Food was great and I will definitely be coming back

The best "Burritos" I have ever tried :)

Anti-kid. No quesadilla until after 2pm for kids is just horrible business

Tasty food, excellent service and nice vibes. Recommended

Never been before but very friendly , food was explained in detail and the food was delicious as I don't eat bread so my bowl lunch was delicious , I loved the pineapple salsa on lettuce .my son enjoyed his hand picked fresh ingredients in his burrito .

Anshul gave me a great service! Thank you!

Good food, and very friendly employees.

We often eat here before going out. It's reasonably priced, the food is delicious, and the service is great.

The best food can be found here!

Amazing customer service and very friendly staff! Would definitely recommend a lot of people to come and experience this atmosphere