Tortilla in City of London, Westminster

been there on January. the place is excellent. it was full of people but the way the serve the food on the go is lightning fast. the food itself, the staff & the place can’t be better. i’m not thinking twice to go again if im in london

Great experience thanks to Shubham

Shubham was kind and friendly on our visit. Service was fast

The service desk lady was hostile She was busy with the dishes I greeted 3 times Had her back towards me And the supervisor had to come Look i have a loud,polite voice it was my first time I felt unwelcomed actually

Shubham provided excellent service. Will definitely be coming again.

Lovely meal - shuban was great! :)

Customer service from the woman pictured was really good!!

Real taste of California....Amazing and Quick service ... Thanks to Abhishek... Will be visiting Again

Food was great! Nice service! I liked it!

Best place to visit when you are in strand....food was amazing real taste of mexican food .....abhishek was friendly ..

Brilliant from all the team as per usual !

Nice atmosphere, service and food....abhishek was friendly and also gives us a clear explanation of whole ingredients... Thank you...

Real place for Mexican food 😋...thanks to abhishek

Good food with amazing Service thanks to Abhishek

Nice place amazing vibes.... Abhishek ... Keep working hard

Abhishek was a nice guy and the food was very delicious

abhisek was nice humble and food was too delicious .thanks lot

Abhishek was cute and his amazing smile made the experience amazing …..definitely come back ….

food was nice , loved the naked bowl with chicken...thank you soo much abhishek for your amazing service....

Food was nice and amazing , Thank you Abishek for the service.

The food was nice and amazing , thank you Abishek for the service.

Amazing service food was full of flavour and taste.. abhishek..was nice

The food is amazing, and the staff is incredible. Thank you so much! I will definitely come back!!

Good food, good service. Mamadou was very cooperative and friendly

Mamadou as a representative was marvellous . Kudos to the team and his hospitality cheers !! Good food indeed

Poor food quality. Food tasted stale. Upset stomach and stomach pain. Uncontrollable diarrhoea the next two days

Great place, amazing food! But the music was a bit too loud for conversation.

Very good food, very kind staff:))

Abishen was great, and food was lovely.

Quick and friendly service. We are Chilean and the guys who serve had the detail of translating the ingredients for us. Plus, the food was delicious. Thank you so much!!

Not accessible so was an issue Food was ok Kids meal a bit too overdone for little biters

Very nice staff and the food was very fresh and delicious!!!!

Very clean and friendly atmosphere. Food was amazing.

Food was good, but why does no one tell you beef is 1 extra pound from the beginning? Also, it's not worth it for the low quantity they are using. Also, charging extra for guac should be a crime. The guy serving us was very nice to us tho!

Good value for money. Very welcoming team.

Really nice setting and the food is delicious!

Had a delicious bowl of Mexican food here today! It was really tasty, and the service was exceptional! The girl who assembled the bowl was extremely friendly, as well as her colleague. And it was almost 9pm! I wish you guys all the best, and really appreciate your kindness and great food!

burrito & tres tacos, good selection of the fillings & toppings,also drinks, Just fits perfectly in the empty belly after a long day!

The worst tacos i have ever had and they just care about your money that’s it they don’t care about what you want and just want u to go so quick tf

Had a delicious lunch here. The view sitting upstairs was very nice. Thanks Tortilla

Amazing service, great staff and would definitely come again, thank you so much !!

I have always enjoyed the burritos at Tortilla but I recently visited this branch for the first time. I was pleased to find that the food and overall experience was just as good as their other locations. However, I have to say that I found the service here to be particularly good. All of the staff were friendly and helpful, but special credit must go to Nathan. He was really helpful at answering my questions and when I told him I had quite a long journey home, he triple wrapped my burrito so that it would remain as warm as possible. He also made a recommendation for my next visit. I will definitely return to this location the next time that I fancy a burrito.

i liked this place a lot, burritos war very tasty

The staff were so friendly and thoughtful!

Excellent staff and delicious food!

The staff at Tortilla Charing Cross are always so friendly and attentive!

Hard to fault this place. It's well located, near trafalgar Sq, the staff are generally nice, and most importantly the food tastes great and hygiene seems of high standard (using metallic trays for the wraps instead of plastic baskets also seems smart idea). Well organised and value for money as well. Really, well done and great job to the staff. Just, fantastic. I hope to come back. Been to many tortillas and this one has probably become my favourite.

El personal era increíble! Con lugares como este, normalmente no esperaría un gran servicio al cliente, pero el personal fue más allá para nosotros! Fueron tan amables y tan entusiastas con los productos. Fueron muy informativos hablando a través de todas las opciones. Me encantó el valor del menú Puesta de sol consiguiendo un lado principal. La comida era deliciosa y fresca! Estaba limpio y ordenado y era genial tener una gama de opciones de asientos arriba y abajo. Sin duda volveremos!

Very nice place, incredible food and amazing team, keep it up!!!

I ordered a burrito and a quesadilla and it was delicious~~

Good location in London, next to Trafalgar Square, with a positive attitude from the workers. All very good

I want say that one of the mangers his name is Mamadou is very helpful and very attentive to the customers needs.

friendly people & delicious, cheap food

Just grabbed a quick burrito- first time trying from tortilla, but I felt extremely welcomed by the lovely team here! They were so helpful and friendly, and on top of that gave me a delicious meal this evening. Will definitely be back!!

Good food at a decent price, the sitting upstairs has a great view. Quick service with helpful staff and a wide selection of ingredients to choose from.

Had a great time , the service and people were very helpful

Had a fantastic time ordering . Victoria was amazing helping me decide as I was abit skeptical about what I wanted . Definitely would recommend

Tasty food. Staff was super nice!!

Every single time I visit the team is lovely, welcoming and I feel taken care of. It’s one of the few places where they seem interested about delivering a good experience. I’ve got other options closer to work but I’m happy walking here every time. The loyalty card is brilliant and having a free burrito every now and then makes a difference.

This place is amazing. I went with my partner there last week. And place was very cleaned, staff was very friendly, last but not the least food was yum 🤤. Would definitely go again there and recommend to my friends and family so they can enjoy too.

very friendly. quite funny workers and very generous with the portions

Amazing service from Shubham, loved it. Must visit

Stopped here for lunch last Friday and not only the food was great but the service was amazing. Mamadou and his colleague were super kind helping with the pram and issues with our little one despite none of those things being part of tortilla. I haven't seen staff this kind and friendly anywhere else in central London so if you want to enjoy a Mexican meal and you want to experience great customer service you have to go to this particular tortilla branch. There are vegetarian and vegan options available!

Shubham was lovely, good prices and the food is delicious!!!

took a great rest here after visiting the national gallery. Great food great place and great service

Quick, fresh and tasty! The staff is also extra friendly

Lovely food as usual but what made me want to leave this review was the lovely guy who served us, even my kids commented how nice he is. He was very patient with my children, very polite, just such a lovely young man. Thank you so much!

Great, good food and big portions!

Very messy display and very poor service even when it was not busy at 12:15 pm

A staff called Victoria gave me a very bad service

Stopped here for an easy dinner after a long day of sightseeing. The employee who helped us was super friendly and walked us through the options. Ended up with a chicken burrito bowl that tasted fresh and was very reasonably priced. Impressed with the number of ingredients to choose from.

The food was amazing, and the service too. The guy working there explained to me Al the options they have. The place is great too, they have free WiFi and power outlets for charging.

Great food, good service (served by Shubham, very nice guy)

Lovely attentive staff, zero wait, very clean

Really rude and rude staff, unhelpful and listless, almost annoyed.

Food was tasty and fresh. Got the burrito and the staff was very generous withe the proportions

Great food and atmosphere, Mihir for president! 🤭

They served really fine Burrito.

Very nice, delicious and excellent customer service.

I came in for a burrito today like I do often here and Shubham served me, he always treats me with friendliness and kindness and the burritos always taste great! Thanks again Shubham!

Great place to eat! Quick, affordable, and super tasty

Not very good food and disinterested service

super fast service really nice staff!

tortilla charring cross is so good! the staff are so friendly, they pay attention to detail when making my bowl and remember my order when I come in. I recommend coming to this tortilla!! such a great team!!

One staff member serving the entire crowd.

Outstanding food, professional service, and a cozy vibe! Each dish was delicious, and the staff went above and beyond to ensure a fantastic experience.

Thank you, Abhishek and Shivangi, for your generous portions and artful wrapping. The ratio of meat and extras was just perfect. I will definitely be returning.

An absolute staple with friendly staff

Top place, top food, top workers.

Great food at reasonable prices

Shout out to the lovely staff working at lunchtime on Saturday 23rd November, who let me go outside and download my stamp card because I was having WiFi problems and let me pay when I was ready, without rushing me, even though it was incredibly busy.

Hiee we loved the food and atmosphere, Shubham was so welcoming and friendly we loved his hospitality. Would definitely recommend 🍁 value for money ♥️

The food is on point, but the atmosphere is very neglected

The staffs are super nice and sweet! Food is great! My to go place for Mexican food near work!

We had a very good dinner at a very good price, we will definitely repeat!!

They have been very nice to us and the food is very good, plus it has a vegan option

Nice view from the top floor, great food and a nice place for a quick snack/lunch.

Service was brilliant. Got great advice on my food. Food was absolutely delicious. Definitely will visit again and I recommend.

Very good test and service serve here

We ate at this branch today. When we arrived, there was a long queue. Firstly, I'd like to learn why I was charged £12.10 for a large burrito of £9.80 + Guacamole of £1.30? When I asked at the till directly, they said that the beef was extra £1, which was not written anywhere. Instead of cancelling the order, I just went ahead and bought it since my wife was very hungry and waiting upstairs. Secondly, when we cut it in half and started eating, we realised that the beef was not distributed throughout the wrap, so my wife didn't eat it at all. Also the first person that received my order as large didn't do anything to separate it from a medium one, so when it passed to the next person, she didn't even know whether she was preparing medium or large. That might have created some confusion.