Tortilla in City of London, Westminster

Not a huge fan on the salsa, couldn't taste the cilantro, tomatoes and onion. It is like a thick paste. The tacos were good and well seasoned! ~From Texas

It's been an amazing experience

Very kind Crew with huge hearts! 😉

Good food and tastes good, but the portions felt quite stingy; seems to be no difference between a medium or a large burrito bowl. Friendly staff though and relatively fast service.

Came in yesterday to enjoy the £5 burrito student deal. We were greatly welcomed by Prachir and got to enjoy a good meal as well

The food was ok, staff helpful. It filled a little hole whilst walking round London. I would say it's expensive

Super friendly and fast staff good food.

Decent food. I only have two comments for the management. All your meat and placed together - halal chicken placed next to pork and non halal beef which allows for cross contamination hence you can’t call your chicken as halal. We sat upstairs and there was no fan, AC or any ventilation hence it was boiling hot.

Lovely food and very polite helpful and kind staff, thank you shivangi anukriti for an amazing experience at tortillas!!

Very good food, warm and tasty. The atmosphere is very pleasant and the service was very special.

Good food, friendly staff, seating upstairs and downstairs

been there on January. the place is excellent. it was full of people but the way the serve the food on the go is lightning fast. the food itself, the staff & the place can’t be better. i’m not thinking twice to go again if im in london

Great experience thanks to Shubham

Lovely meal - shuban was great! :)

Shubham provided excellent service. Will definitely be coming again.

Customer service from the woman pictured was really good!!

The service desk lady was hostile She was busy with the dishes I greeted 3 times Had her back towards me And the supervisor had to come Look i have a loud,polite voice it was my first time I felt unwelcomed actually

Shubham was kind and friendly on our visit. Service was fast

Brilliant from all the team as per usual !

Best place to visit when you are in strand....food was amazing real taste of mexican food .....abhishek was friendly ..

Amazing service food was full of flavour and taste.. abhishek..was nice

The food was nice and amazing , thank you Abishek for the service.

Nice place amazing vibes.... Abhishek ... Keep working hard

Real taste of California....Amazing and Quick service ... Thanks to Abhishek... Will be visiting Again

Food was great! Nice service! I liked it!

Abhishek was a nice guy and the food was very delicious

Abhishek was cute and his amazing smile made the experience amazing …..definitely come back ….

abhisek was nice humble and food was too delicious .thanks lot

Food was nice and amazing , Thank you Abishek for the service.

Good food with amazing Service thanks to Abhishek

Real place for Mexican food 😋...thanks to abhishek

food was nice , loved the naked bowl with chicken...thank you soo much abhishek for your amazing service....

Nice atmosphere, service and food....abhishek was friendly and also gives us a clear explanation of whole ingredients... Thank you...

Good food, good service. Mamadou was very cooperative and friendly

Poor food quality. Food tasted stale. Upset stomach and stomach pain. Uncontrollable diarrhoea the next two days

Great place, amazing food! But the music was a bit too loud for conversation.

Very good food, very kind staff:))

The food is amazing, and the staff is incredible. Thank you so much! I will definitely come back!!

Mamadou as a representative was marvellous . Kudos to the team and his hospitality cheers !! Good food indeed

Abishen was great, and food was lovely.

Very clean and friendly atmosphere. Food was amazing.

Very nice staff and the food was very fresh and delicious!!!!

Not accessible so was an issue Food was ok Kids meal a bit too overdone for little biters

The food was very good and the delivery was fast! Delivery guy was nice.

Food was good, but why does no one tell you beef is 1 extra pound from the beginning? Also, it's not worth it for the low quantity they are using. Also, charging extra for guac should be a crime. The guy serving us was very nice to us tho!

Quick and friendly service. We are Chilean and the guys who serve had the detail of translating the ingredients for us. Plus, the food was delicious. Thank you so much!!

Good value for money. Very welcoming team.

Really nice setting and the food is delicious!

Had a delicious bowl of Mexican food here today! It was really tasty, and the service was exceptional! The girl who assembled the bowl was extremely friendly, as well as her colleague. And it was almost 9pm! I wish you guys all the best, and really appreciate your kindness and great food!

burrito & tres tacos, good selection of the fillings & toppings,also drinks, Just fits perfectly in the empty belly after a long day!

The worst tacos i have ever had and they just care about your money that’s it they don’t care about what you want and just want u to go so quick tf

Amazing service, great staff and would definitely come again, thank you so much !!

Had a delicious lunch here. The view sitting upstairs was very nice. Thanks Tortilla

I have always enjoyed the burritos at Tortilla but I recently visited this branch for the first time. I was pleased to find that the food and overall experience was just as good as their other locations. However, I have to say that I found the service here to be particularly good. All of the staff were friendly and helpful, but special credit must go to Nathan. He was really helpful at answering my questions and when I told him I had quite a long journey home, he triple wrapped my burrito so that it would remain as warm as possible. He also made a recommendation for my next visit. I will definitely return to this location the next time that I fancy a burrito.

The staff were so friendly and thoughtful!

i liked this place a lot, burritos war very tasty

The staff at Tortilla Charing Cross are always so friendly and attentive!

Excellent staff and delicious food!

El personal era increíble! Con lugares como este, normalmente no esperaría un gran servicio al cliente, pero el personal fue más allá para nosotros! Fueron tan amables y tan entusiastas con los productos. Fueron muy informativos hablando a través de todas las opciones. Me encantó el valor del menú Puesta de sol consiguiendo un lado principal. La comida era deliciosa y fresca! Estaba limpio y ordenado y era genial tener una gama de opciones de asientos arriba y abajo. Sin duda volveremos!

Hard to fault this place. It's well located, near trafalgar Sq, the staff are generally nice, and most importantly the food tastes great and hygiene seems of high standard (using metallic trays for the wraps instead of plastic baskets also seems smart idea). Well organised and value for money as well. Really, well done and great job to the staff. Just, fantastic. I hope to come back. Been to many tortillas and this one has probably become my favourite.

Very nice place, incredible food and amazing team, keep it up!!!

I ordered a burrito and a quesadilla and it was delicious~~

Good location in London, next to Trafalgar Square, with a positive attitude from the workers. All very good

I want say that one of the mangers his name is Mamadou is very helpful and very attentive to the customers needs.

friendly people & delicious, cheap food

Just grabbed a quick burrito- first time trying from tortilla, but I felt extremely welcomed by the lovely team here! They were so helpful and friendly, and on top of that gave me a delicious meal this evening. Will definitely be back!!

Good food at a decent price, the sitting upstairs has a great view. Quick service with helpful staff and a wide selection of ingredients to choose from.

Had a fantastic time ordering . Victoria was amazing helping me decide as I was abit skeptical about what I wanted . Definitely would recommend

Had a great time , the service and people were very helpful

Tasty food. Staff was super nice!!

This place is amazing. I went with my partner there last week. And place was very cleaned, staff was very friendly, last but not the least food was yum 🤤. Would definitely go again there and recommend to my friends and family so they can enjoy too.

Every single time I visit the team is lovely, welcoming and I feel taken care of. It’s one of the few places where they seem interested about delivering a good experience. I’ve got other options closer to work but I’m happy walking here every time. The loyalty card is brilliant and having a free burrito every now and then makes a difference.

very friendly. quite funny workers and very generous with the portions

Amazing service from Shubham, loved it. Must visit

Shubham was lovely, good prices and the food is delicious!!!

Stopped here for lunch last Friday and not only the food was great but the service was amazing. Mamadou and his colleague were super kind helping with the pram and issues with our little one despite none of those things being part of tortilla. I haven't seen staff this kind and friendly anywhere else in central London so if you want to enjoy a Mexican meal and you want to experience great customer service you have to go to this particular tortilla branch. There are vegetarian and vegan options available!

took a great rest here after visiting the national gallery. Great food great place and great service

Quick, fresh and tasty! The staff is also extra friendly

Lovely food as usual but what made me want to leave this review was the lovely guy who served us, even my kids commented how nice he is. He was very patient with my children, very polite, just such a lovely young man. Thank you so much!

Great, good food and big portions!

Very messy display and very poor service even when it was not busy at 12:15 pm

A staff called Victoria gave me a very bad service

The food was amazing, and the service too. The guy working there explained to me Al the options they have. The place is great too, they have free WiFi and power outlets for charging.

Stopped here for an easy dinner after a long day of sightseeing. The employee who helped us was super friendly and walked us through the options. Ended up with a chicken burrito bowl that tasted fresh and was very reasonably priced. Impressed with the number of ingredients to choose from.

Food was tasty and fresh. Got the burrito and the staff was very generous withe the proportions

Lovely attentive staff, zero wait, very clean

Great food, good service (served by Shubham, very nice guy)

Really rude and rude staff, unhelpful and listless, almost annoyed.

Great food and atmosphere, Mihir for president! 🤭

They served really fine Burrito.

Very nice, delicious and excellent customer service.

Great place to eat! Quick, affordable, and super tasty

I came in for a burrito today like I do often here and Shubham served me, he always treats me with friendliness and kindness and the burritos always taste great! Thanks again Shubham!

Not very good food and disinterested service

super fast service really nice staff!

tortilla charring cross is so good! the staff are so friendly, they pay attention to detail when making my bowl and remember my order when I come in. I recommend coming to this tortilla!! such a great team!!

One staff member serving the entire crowd.

Outstanding food, professional service, and a cozy vibe! Each dish was delicious, and the staff went above and beyond to ensure a fantastic experience.

Thank you, Abhishek and Shivangi, for your generous portions and artful wrapping. The ratio of meat and extras was just perfect. I will definitely be returning.

An absolute staple with friendly staff