Tops Pizza in Watford

Denied my student discount, but the cute customer gets one! Favoritism served hot and fresh. Guess I should've practiced my charming smile!

I had a terrible experience with my recent pizza order at Tops Pizza Watford. It arrived more than 1.5 hours late, and to my surprise, the pizza was just left on the floor by my door without any contact. When I called the store to address this, the customer service was awful – and completely unhelpful. Definitely one of the worst experiences I’ve had.

Great as always, good quality food at reasonable prices

Very disappointed from yesterday

Everything was perfect as always but only criticism is please cut it properly as I had to it myself.

The food wasn’t the best and arrived late and when delivery driver arrived in his old black Toyota Yaris I recognised him as a neighbour who I know to be on high rate benefits as he tells the government he is an able to work while working cash in hand and paying no tax. These companies have a responsibility to insure their drivers have the correct delivery driver insurance instead of standard insurance and not paying them cash in hand. Working full-time and claiming high rate benefits and housing benefit etc is fraud & tax evasion. Taking home the equivalent of £50,000 a year well people are struggling is absolutely disgusting. Shame on you

It was took too much time and it was took 40 minutes.

Missing part of my order. Only got the pizza and drink and was missing the garlic bread

We ordered through Food Hub who took our money but never put our order in. The shop doesn't even take orders from them. We rang up and the lass on the phone was great, she sorted our food and it was with us within 30 minutes. The food was lovely and cooked perfectly. Thank you to the lass who helped us out (28th July about 8.30pm) you deserve a medal 🏅

Nice fresh hot food, kids enjoyed

Food was stone cold I want a refund now

Food was great, however the driver was incredibly rude, won’t order again

I just order a pizza for take away and when I had while I was eating I found a stone inside my pizza which nearly broke my tooth I am very disappointed

Changed quite a bit used to love this place think they slacking a bit now

Our go to pizza place when we lived in Watford, meaty BBQ pizza with hotdog crust is the champion pizza. Cheap if you walk in collect and sound lads working the counter.

No dine in options, pizza quality was good

The food is great but the people aren’t very friendly.

Fancied a Tops but after listing required grub, the credit/debit card screen does not allow number/name/or any info to use the ruddy card. Been dealing with them for over 50 years and expected some sort of respect when I rang the shop in the town centre. Very abrupt so looks like a bit of shopping required. 😟 Sorry Tops you have all but destroyed all the faith I had in you.

lovely service and delicious pizza. First time purchase but definitely not the last one

Guys, monitor and update your Just eat order status please

Ordered pizza 🍕 deal without tomatoe from Tops Pizza Watford .. delivered with tomatoe and when I called them they refused to issue a refund as the pizza was bitten into! They said pick out the tomatoe. They argued and said they will collect the pizza!! Please see below pic. They would not admit they made a mistake and are arguing about a slice of pizza that was bitten into.

Taste wise the pizza was great. But the offer was literally cheatful because of its size and quantity. The medium pizza is £5.99 but they gave us ‘1+1’ offer for £13+ pounds which is unacceptable. Terrible experience.

This place is terrible food is bad this place should be called tinpot pizza

Nice Pizza's just cut the big Olives into small slices.

Best pizzas in Watford.always fresh .customer service is great.thanks guys keep it up.

Great food, warm food nice people, good prices, enough pizza,quick delivery, clean place. Thank you

best pizza thank you for your service

Please cut the Big Olives into small slices

Delivery was awful. The delivery driver came with music blaring so loud that I had to later apologise to the neighbours. Didn't carry change for a ten and ended up giving much less change. One item missing as well. Horrible experience this time around

Been eating from Tops pizza for over 20 years and all been great.

Their pizza is really good, lots of cheese and generous toppings

Very good pizza , quick deliver . Top notch

The staff member who answers the phone is very rude has no idea about customer service and thinks the customer is doing him a favour ordering from him.. Discusting customer service from them!!! The customer is paying for a product and it’s their nod to provide the correct food!! Rubbish!!!

the pizzas were good but the fried chicken was doughy and not properly cooked. We had to throw the chicken away unfortunately.

Was good pizza but going downhill fast! Never been a nice place for pizza collection, but pizza was good with good toppings. Not anymore, when I raised with manager, he said "we always give like this , as manger I am happy with this, maybe hidden under cheese! " I've been going for many years, but with so many alternatives I'll pick somewhere else now.

Delicious pizzas of a really high quality and a generous amount of toppings 🤤 will deffo be returning again.

The food was fresh, piping hot and very tasty. It was very filling too.

The pizza was nice and hot! And it was delicious 🤤

Great Margherita pizza. Only drawback is that it's a bit greasy

Tasty food but not really hot enough. Great delivery and I enjoyed my meal...grazie/thank you☺

I have clearly declared that we don’t want sweet corn in toppings still they added. No curtesy nothing on top of that they said come back with proof. Seriously, its better to spend your money and time somewhere else.

The pizza was terrible - they hardly put any toppings on it This has to be the worst Topps pizza I’ve ever had. The guy who was serving was so rude and they charged me extra for half and half pizza. Then hardly put any toppings on it Worst pizza shop I’ve been to

The guy who received called on 27/11/2023 was very rude on call unhappy i had a experience with different branches of tops pizza all are really good in customer service but this fellow in edgware so rude

Very disappointed paid over£10 and got 4 Tiny slices

Quick delivery, friendly service. Tasty food as ever. Thank you

Great order and perfect delivery. Thank you

Food cold when arrived and missed toppings

Shocking service tonight cold food waited over hour and half for it

Nice delivery driver. Good quality of pizza

I order pizza for over 7 years and always come in time and about quality the best I ever eat. And I try all the brand

Tasty food. Shame the pizza bread has gone back to the heavy doughy one. The thin crust one is much better. Still tasty though

Really nice and tasty pizza. Will order again.

Ordered vegan pizza, arrived burnt. Great.

Wrost Pizza Ever. They don’t deserve to be called Tops Pizza. We are Regular Customers of Tops Pizza Luton they know how to make pizza. But this branch is awful pizza was not well cooked. If you take a slice its shattered into pieces. Won’t recommend anyone specially for Pizza. Don’t waste your Money. Extremely Disappointed First and last order.

I asked for a vegetarian pizza and this is what I got. The bread is not cooked the pizza was cold and the toppings were not enough which was full of uncooked cheese. I called in and they didn’t had a good communication whatsoever.

This company is an absolute joke scammar is the lot of them don't waste your time or custom with these people they're actually Absolutely disgusting this is the nice surprises you get when wasting your good time and money and custom to these people who sit about all day on the dirty pavement with rubbish all around picking at the body parts smoking using food preparation gloves which is meant to be to prepare your food your paying for yuck that's just for starters nevermind the bad quality bad for money pizzas make ur own at home safe your money safe your bowels getting infected by the dirty unhygienic practices they carry out incorrectly I see it everyday was a costumer but never again

Topps pizza is the best pizza ever. Its customer service, the taste of the pizzas and sides and fast delivery. Everything is tasty. I always order from here. 5 stars. Thank you.

Delivery driver made me give him extra money £13.99 pizza and he made me pay £15.50 Won't use again Be careful

Have used this place before but on this occasion the Pizza was just not right

Told me 15-20 minutes and it will ready and i came back in 22 minutes and they locked the shutters and i never got my pizza. Never use this place it is the worst for customer service i went back to ask if i could get a pizza now and the representative lied to me and told me he waited outside for me and brought it up with head office about what happened and when i asked for their head-office number he told me to leave the premises.

Food was tasty and hot. Delivery timing was spot on!

Pizza was full of toppings, hot on arrival, nice & tasty

The order was late and when I contacted the pizza place they said it would be 5 mins. They then called to say the driver is around the corner and should be with me in seconds. The driver calls me 5 mins later as he is can’t find the location. I direct him and still no sign of him. Eventually he arrives at 1.05pm looking quite lost. Not impressed!

Didn't come!! But still charged!!

Extremely disappointing first order! I would highly recommend NOT to order from the Watford branch. Today is a member of staffs last day and she loves tops pizza. So, I decided take advantage of the ‘Party Pack Deal’. It states online that you can get any 3-supersize pizzas for £38.97. I selected this deal and chose the peri peri, special and margarita, along with a portion of wings, chicken strips, coca cola and Fanta. When a member of staff brought the order upstairs, I noticed that the pizzas were large, not supersize. I specifically chose supersize as there was 12 members of staff to feed. I rung the branch and explained the size of the pizza’s were incorrect. He took my order details and then told me ‘No, the order is correct we have given you the correct order’ I explained what I ordered and what I received. While I was explaining this, the man kept cutting me up and continuously wouldn’t let me finish my sentence. He said that what I’m seeing online is not true and I must be imagining it! At this point I got frustrated and said ‘I will come to the branch to show you myself’. I then drove to the branch, wasting my time and petrol when I should be at work saying a farewell to my employee. When I entered the shop, I asked if I could speak to the person in charge, the man I asked said ‘Yes that’s me’ I asked him if he was the man I spoke to over the phone, he knew where I was from as my name badge states this. I showed him a photo of my computer screen at work which clearly stated 3 supersize pizzas. He then went on his phone and showed me the mobile version, which was different to the computer version. I said I understand this, but I ordered on a computer, and I have photo evidence that what I’m saying is true! He wasn’t having any of it and again kept cutting my sentences short and wouldn’t let me get a word in edgeways. I then asked for his name and when I did, he turned his back to me and started putting a pizza in the oven, saying his name with his back turned to me! He said, ‘You can go to head office, I don’t want to speak with you anymore, we don’t want customers like you, my name is Ramesh’ I then wrote his name down on my phone and said, ‘We won’t be using your services again and I will be contacting head office to inform them of your disgusting, awful, shocking customer service!’ I am appalled at what’s happened, why couldn’t he just accept his mistake and apologised, maybe given a free medium pizza as a gesture of good will? I don’t understand why some individuals struggle to accept they made a mistake; we are all human and it happens sometimes. AVOID AT ALL COSTS!

It’s Tops Pizza 🍕 going to shorten your life but also enhance it 😎 Ordered an American 🇺🇸 hot with cheese garlic bread and fanta. For approx £20 it was a good pizza, nice toppings and tasty and good side. So rare to get anything of value these days but Tops stays consistent through the years. Will order again.

Pizza was late and when arrived, the pizza was "soggy" with extra topping missing. Definitely an off day. (Do they even read these?)

To make it real short: It's imperative that you STOP putting the little packs of sauces inside with the food because they all literally explode by the time it gets to people's home. Please put them in a separate bag as this is not nice, AT ALL!!! Also, your app stopped working and that's not okay as you had far better deals in there than in uber eats.

Worst vegan pizza stick to domino’s

We’ve been ordering here for a long time. After receiving inedible pizza due to a raw layer of dough, and a pizza delivered with a burst pot of mayonnaise (egg intolerances and vegetarians in the house). We called up expecting a replacement or voucher or at-least an apology. Instead we were literally screamed at and completely mistreated over the phone. The employee shouting, told us that egg is vegetarian(😂😂😂😂) and the pizza isn’t undercooked (did he try it? Nope) and hung up on us. Absolutely shocked that anyone in customer service could speak to the costumer in such an atrocious abusive way. We will be taking our regular business elsewhere.

Can't beat Tops pizza!! Yummy pizza for fair prices

Nice apart from I ordered a hot dog crust and got a cheese with same price as hotdog not little cheaper as cheese crust is.

Spicy chicken wings were really stale like they were made last night and reheated, awful taste!

I ordered food through Deliveroo that never arrived and Deliveroo said that they spoke to the restaurant who said it had , Deliveroo would not give me a refund because the restaurant use they’re own rider so lost out on nearly £40 worth of food.

Little bit undercooked. Falling apart or when picking bit up

The best pizza I've had in a long time!!!

Lovely pizza as always but....please, please, please stop putting the sauce pots inside the pizza boxes. Third time now this has burst during delivery and I don't like garlic sauce all over my pizza. I end up throwing slices that are smothered in it away. Thanks

Lovely driver again yummy pizza too! Garlic bread wasn’t great but it was a freebie due to our order so can’t complain. We order from here whenever we’re in Watford always good food and great service 🥰

Delicious pizza, quick delivery

VERY BAD FOOD ALWAYS GIVE FOOD LATE AND WHEN LATE FOR DELIVERY SAY NOTHING NOT EVEN SORRY DONT EVEN THINK THEY HAVE MANAGER ALWAYS UNDERCOOKED FOOD AND VERY ROOD DELIVERY DRIVERS.

Very disappointed with my order which is highly unusual and have no choice but to bring it up so your standards don’t drop. I have previously enjoyed fresh pizza with runny cheese compared to the burnt dry delivery today .

Very disappointed with my order which is highly unusual and have no choice but to bring it up so your standards don’t drop. I have previously enjoyed fresh pizza with runny cheese compared to the burnt dry delivery today .

Delivery driver was very friendly and considerate

Very disappointing for a first order.. order a deal with a drink and dips but never got it .. the driver basically lied that another guy is on his way about 3 minutes away with your drink but I knew that was a lie.. in short that was my first and last..

Came 90 minutes after ordering. Luke warm. Tasted ok.

This food delivery was left in the reception of Watford General Hospital, no information provided, food was just left there As the bill was on a passers-by staff called and told that there is food in WGH reception. Received it 1hrs late

Ordered several times now and never been disappointed. Excellent level and quality of service every time.

I need a refund I've been waiting hours and it's only just said it's been delivered I'm not sure what's going on.

When I called to ask about my order as I had 20 people waiting, I was told that the delivery time can’t be guaranteed and I should not expect it to be at the requested time. The man who answered the phone was rude. Pizzas, however, are good quality.

My go to pizza place in Watford.

Too good even the curly fries fantastic

ordered here last Saturday, the food was delicious, nice and hot, the staff are friendly, and service was great! thanks

Their Chicken Tikka Pizza’s are by far the best. This place never fails to disappoint me, it’s always been my go to place for Pizza’s. I have to say it’s much better than other Pizza places in Watford. I 100% recommend Tops Pizza

Pizzas was not cooked properly… had to cook in oven at home for 15 mins before we could eat!!!

Knocked on wrong door and woke up my neighbours kids in the evening

Perfect sevice overall from cooking to delivery.. just need to give more than 2 mayo dips with 2 large pizzas. Rest is spot on .

Simply the best pizza in Watford

They put cheese crust instead of the pepperoni crust I asked and payed for, but I’d let down

even though i requested not to ring the doorbell, they did it anyway, i have asked for pepperoni stufed crust, and they sent me cheese stufed crust... ther's a lot of pizza places around Watford, you should be more careful to not loose any customers

Good food, delivered early and piping hot. Happy with the taste and portion sizes. Delivery driver seemed like a nice and helpful guy when handing over my food packages.