Tolworth Fish Bar in Kingston upon Thames

Excellent customer service care and delicious quick coffee by Jessie !!

We are local and have used this takeaway a lot over the years. It has gone down hill recently. We had a bad meal a couple of months ago, and we put it down to a one-off... Tonight's meal was awful, greasy spring rolls, soggy and chewy crispy beef - most of the meal went in the bin. The restaurant wasn't busy - it always used to be - so we should have read the signs.

Having been to the Carluccios in Richmond recently, the Bentall’s branch in Kingston felt like the poor cousin. The portion sizes of food were smaller and the staff serving were not attentive and kept trying to push add ins like a salad or bread. We were not enthralled and having been going there for years and years, it sadly is not how it used to be. The penne Giardinea, their signature dish, you have to find the courgette balls! Tiny and sparse. This used to be such an incredible dish.

This is about an incredibly disappointing experience my family and I had at the Aztec Temple Restaurant at Chessington Aztec Hotel on the evening of 11th April. When we arrived, there was no staff at the check-in kiosk. After several minutes of waiting and searching, we finally found someone to check us in. Despite the chaos, we were asked to pay approx. £100 UPFRONT, even before being seated. Just minutes later after being seated, we were told by a staff member that the restaurant was closing - despite having just been seated and having paid full price. There had been no prior warning at the time of payment that the buffet would close imminently. The food options were limited and poor. The starters included just two options: a Thai-style poppadum and a bland savory pastry. The salad bar featured limp vegetables and stale beans - certainly not worthy of the price that seemed extortionate. It was clear the buffet had already begun winding down before we even arrived, yet we were still charged full price. When we raised the issue, the manager assured us we could take our time and that the restaurant would stay open for us to finish. However, just minutes later, another staff member contradicted this, reminding us again the restaurant was closing. This back-and-forth left us feeling rushed, nagged, and incredibly uncomfortable. To make matters worse, both I and my child experienced digestive discomfort and acidity later that evening - undoubtedly caused by being rushed into eating substandard food under pressure. What should have been a relaxed family meal turned into a stressful, overpriced, and physically uncomfortable experience. I formally escalated the complaint the next morning (12th April), while still at the resort, but no one from the team contacted us during the remainder of our stay. The response we later received was dismissive - suggesting the matter could only be handled at the time, despite us raising it in real time. We have been offered a 20% discount for a future visit which is both inadequate and impractical, as we clearly mentioned that we have no intention of returning. We feel misled, let down, and ignored. Guests deserve better communication, respect, and value for their money.

Great vibes bar staff made the night Big up soda