Tolworth Fish Bar in Kingston upon Thames

We have been regular consumers of Take Away deliveries from Deea, with a high level of expenditure over the last few years. Last night , March 16th 2024, we ordered a delivery at the cost of £88. Firstly , a king prawn shashlik dish @ cost of £16 approx. one of the most expensive dishes on the order , was not delivered. I rang the restaurant and it was delivered , albeit later than the original order. Then my daughter found a black hair in her vegetarian dish,. I rang the restaurant again, and the manager rang me back shortly afterwards to say it was a hair from a brush they use on the Tandoori grills. He sent another replacement . By then it must have been some time after the original delivery and my daughter would not trust the food again, feeling quite ill at finding the hair , and of course by the time the replacement dish had been been delivered again, it was all to late for my dinner. waiting for the prawn dish and hers, it felt like money wasted . Ok, these things happen people might say , but when you spend £88 ...not unusual for us with Deea , it is not unreasonable to expect due care and attention. We will not be ordering delivery from Deea ever again. Just not good enough or acceptable standard of service. Very careless and poor customer service.

We got our 8 pizzas gradually over about an hour. My friend had to wait more than 30 mins for hers and everyone else had already finished when it finally came. No apology either. The pizza itself was dry and only had 2 slices of mushroom on (I wouldn’t have listed it as a topping for just 2 slices of mushroom!) - wouldn’t go again

Beer was shocking very flat and tasted funny, place is very quiet for a Saturday is a shame as it use to be good when it was a hungry horse.

Having been to the Carluccios in Richmond recently, the Bentall’s branch in Kingston felt like the poor cousin. The portion sizes of food were smaller and the staff serving were not attentive and kept trying to push add ins like a salad or bread. We were not enthralled and having been going there for years and years, it sadly is not how it used to be. The penne Giardinea, their signature dish, you have to find the courgette balls! Tiny and sparse. This used to be such an incredible dish.

Really great food, really great service and a beautiful beer garden. Will definitely be returning, and with more friends! Can’t wait to try the pub quiz!