Toby Carvery Walsall Broadway in Walsall

Wonderful service from Zach, made our meal even more enjoyable. Thank you so much!

I hate leaving bad reviews but sadly the service we recieved (and were made to pay for) was appalling. Decided to eat here Easter Sunday and it was suprinsingly quiet given the day. Plenty of empty car parking spaces as well as tables. No queue for the bar/carvery etc. We waited to be seated and then waited a further 20 minutes for the waitress to come back to take our order. Eventually gave up, and went to the bar to order as she still hadn't returned. (Eventually found the waitresses stood at the bar all talking together). Ordered 2 meat cavaries and 1 vegetarian carvary. After an hour my vegetarian carvary still hadn't arrived and I ended up having a plate of potatos and stuffing! The bill came and I had still be charged full price for a "vegetarian meal" of nothing but potatos and stuffing. Upon querying it I was told that it was the "discounted price". I do not call £12.99 for a plate potatos, stuffing and gravy "discounted". In fact I would call it the exact opposite. When stating this I was told by the waitress that I could have gone back up for seconds if I were still hungry? So yet again more potatos and stuffing. I ordered a vegetarian melt, I shouldnt have to fill up on vegetables due to their error. I was told that there was a lack of communication between the waitresses, bar staff, carvary staff and kitchen staff which meant my order had not been put in, but apparantly I still had my moneys worth and was charged £12.99. As we were about to leave, the manager came over and appologised and was told that when our waitress came over to take our orders she didn't put the order in? However, we informed him that we never had a waitress at all until our plates were cleared and no body had bothered to come and take our orders we had to serve ourselves for both food and drink. Safe to say, we won't be going back to this restraurant. The black mould all over the curtains and windowsils at our table, along with the massive hole in the cieling and cracks along the wall just shows the level of detail and cleanliness too. The table next to us was also dirty when we arrived and there were clean cutlery just placed on the chairs. We eventually watched the waitress clear the table, then take clean cutlery off a dirty chair and place it on the table to eat. Maybe I was trained differently or expect a certain level of hygiene, but placing cutlery on a chair that has had people sitting on it and children standing on it, and then place that on the table for people to eat off is certainly not how I was taught to set/wait tables. Really dissapointed compared to other tobys/restraunts we have visited.

Great place. Food was brilliant. Carvery. Lots to choose from. Loved it. Staff were really nice too. Good variety of meat and veg. Loved it. Will definitely go back.

Got served by Hannah, and the she was super sweet and lovely! Service was straight forward and the food was great, Happy Easter!!!

The carvers today at 12pm were fantastic and so organised. The 2 men were brilliant and worked so well together. Our server Layoni (apologies for the spelling) was fantastic and so helpful, I would definitely recommend this carvery to everyone. Brilliant service, lovely food and very clean. Overall spot on so well done and thank you 🙏🏼

Really friendly staff and although it was very busy (Easter Sunday) service was slick and fab. Hannah was my waitress, who was very friendly, personable and chatty 🙂

Probably the best Toby I have had , Good all round ,staff very professional and happy to help

My 12 year old son is currently on crutches and during his visit today (with his nan and younger sister) a waitress called Jo was incredibly helpful in helping my son get his food and taking it back to the table. Thank you

Thanks Jane, fast service and lovely mannerisms

Delicious food, very friendly staff, nice room for big parties!

Went Sunday afternoon to find out they had run out of gammon and lamb so went somewhere else, tbh it was busy.

Check no 25 So went in Tobys today for lunch, to my horror when going for my carvery I could not believe that the chef served me small squashed hard Yorkshire puddings they looked like there where the left overs bottom of the batch. As I sat with a friend who thought the same, I mentioned it to my waitress while showing her the Yorkshires tapping them on my plate. who just smiled! what on earth I thought to myself, she told me to let the manager know on the way out. The chef needs to be fully trained. As leaving the next table next to me had the fully big fresh Yorkshire puds. Waiting for your lame excuse.

I've never been to a toby till today,our daughter treated us for our Anniversary It was amazing best I've ever had from a carvery ! We booked and I'm glad because it was so busy we had a pudding too apple and plum crumble gorgeous! And the staff were really good 👍

Lovely food and great service from zach who was training zainab at the same time. Both were lovely people and very welcoming. Zainab was picking up the training very well!

Zach and Zainab have been absolutely amazing today. My mom hasn't been out since Christmas due to an accident and Zach was great

Another lovely carvery enjoyed by us all. Rach served us she was pleasant and treated us as valued customers.

Went for breakfast on mothers day(yeaterday) party of 8,everyone ill diahorea..update,,,.well its been 10 days since the mothers day breakfast and im still ill,,,not good,,,,,you dont want me to add a photo

Quick service. Friendly staff. No messing.

Only fault Bacon and Sausage over done.

Food was spot on can not fault it

It gets busy best to book a table in advance online. You also get ye full menu. Very simple to do. Because of the food station it is very warm in there best not to wear a big jumper/top. (That's why It lost a star). It is a roast dinner with loads of choice. I have never seen anyone not pile their plate high. You can have refillable glass, good choice of soft and fizzy drinks. Lots of families, couples, young and old. Celebrations going on. Good value for money. The staff are friendly and always busy. Great to have the Toby in Walsall nothing beats having a roast dinner made for you any day of the week.

Fab food. Really miss this iconic fare now I live overseas.

Excellent meal, some items were slightly cold but all in all great meal

Went for a family dinner on a very busy Sunday and what a fabulous dinner we all had, staff were really lovely and helpful and food was amazing x

What a great Sunday roast will be going here on every visit I do to the UK from now on

Well what can I say we celebrated my mom's 90 birthday party Saturday 23 of us the service was fantastic we had one of the managers looking after us all he was a star tended to all our needs the food was amazing he even brought the cake out got everyone singing happy birthday and cut up the cake for us all I didn't have to do anything he made my mom's day a day to remember

I very loud school dinner with school kids no choice on menu other than carvery so if you want A carvery with loud kids book the Broadway

We arrived and were shown to a table by a man who did sort out my allergies. We sat for ages waiting for someone to get us drinks, in the end we waited till we could get a passing waitress and ask. Then had to wait, we had started our carvery before they arrived. No one came to see if we needed any desserts, again we had to wait and ask to be served. Very poor customer service. Update on the Broadway Carvery Walsall. The four of us went again today and what a difference from the last time. Pleasant staff, one lady went out of her way to find us a table which would have more room for a wheelchair. A waitress came over straight away and took our drinks orders. The carvery itself was very good. The waitress checked that everything was ok. Would now recommend people to try it. Another update, really not happy, I booked a table for 4 to accommodate a wheelchair. When we arrived two people in front of us who hadn't booked were told if they wanted to wait in the bar area they would call them when one became available. Our turn came, and they hadn't got a table for us. We waited in the bar area no one came so we just walked out. Obviously they were double booking. I had trouble booking in the first place, I tried the app but neither time it went through. I had to book over the phone and a man took the booking. A complete shambles.

Having been to this Toby Carvery 3 times in the last 5 months, I've given a few reviews to the local Restaurants. Service is ok but the Staff try to put you in corners, even when it's empty. Food wise, you can't knock the tasty Roast they do and the Veg plus Gravy etc. Very clean restaurant, location is good and ideal for a family meal. Rach served us yesterday and was a real nice smiley lady! Food was spot on too, loved the Beef/Lamb and roast potatoes. My children said the Gamon was excellent too. Parking space is good too and I'm sure it's fine for disabled people too with wheelchairs. Did email the head office to say wasn't happy about being asked to sit near the Fire Exit, and had to insist I get seated elsewhere, but the reply was just an excuse to say busy period .....

I’ve been here several times. But this was the first time without booking, long wait but understandable as it was heaving and the option of sitting in the bar area is available instead of waitress service. Food was ‘ok’ not bad but not great the carvery did look nice though which is what most people come for especially OAPs as there’s a midweek off for them I think. I’d come back but busy or not the food prep and serving needs to be improved.

Absolutely terrible breakfast 😞 such a shame the lady brought the bacon out and it was absolutely cremated she was kind enough to say good morning though. But food was terrible my God cant remember the last time i paid so much for a terrible breakfast. Good luck

Cane today 19. Had a lovely meal with great company. Always plenty to choose from and the meat is always so nice. The selection of vegetables were fresh and plenty to choose from . Rachel the waitress was so nice and welcoming. .All the staffs was lovely and could tell they likesd there Jobs Thank u again for a lovely service See u soon

Cheap, cheerful, tasty , plenty of it , definitely go again

Chloe who served us today was amazing and very friendly. Such amazing customer service. Would visit again.

Chloe was great with looking after us. Food as usual never disappoints. Sunday Roast as always at its best

We meet our son and family in there which we have been doing for a log time but today was disappointing when you got kids fighting in the bar area so you can't let the grandkids walk about but the manager did ask them to stop but they started again when he walked away it's not nuance when you got young kids and the elderly in there

Great place, great carvery and great service.

Lovely evening meal with a very welcoming waitress named Jane, looked after us and ensured we had an enjoyable night, highly recommend & ensured we got our rewards on the Toby App 👍🏽

Very good quality food, with brilliant and welcoming service from the staff. Our server, Zach, was friendly and put us all at ease. Very enjoyable visit, would definitely recommend!

Our visit was for my hubby's birthday, we booked a table for 7pm when we walked in at 6.50pm we where meet with a large queue, once seen we where told to wait in the bar area due to not having our table ready! The lady was polite however once at the bar we ask for a latte to be told the machine wasn't working, the two bar staff where swearing and making rude gestures to each other. We where called to our table and the young lady who was looking after us was polite. We had two x the carvery and ordered a pigs in blankets side order. The chef was not very polite, bagging and slamming the vegetable containers down on the counter we had to wait for more vegetables to come out of the kitchen which left rather a queue after we had been served to our roast meats. The roast beef was awful and the Yorkshire puddings where like bullets the carrots and cauliflower cheese where uncooked and generally the whole meal was a waste of money. I have to say we will not be returning or recommending to friends and family

Definatley not as good as the one in Streetly or Shenstone. Pork was dry but gammon was delicious! Potato's looked half burned, stuffing was hard & dry. Mash & mac n cheese were wonderful. Server took ages to come back to us after we asked for the bill, wasn't even busy in there. Honestly a bit dissapointed and probably won't come back. Sorry.

Booked the time we wanted. Didn’t wait too long to be shown to our table. Service wasgreat. Food- the usual standard. Particular thanks to Zach.

Great value at £6 deal food was lovely.. would have been five stars apart from the food needs to be warmer.. apart from that, it was lovely.

Excellent meal and service thank you zack for your kind service 😊

I drove onto toby carvery car park in September, 1. 00 am in morning, to charge car. I am disabled 60 year old woman, I was scared because of the time at night, but desperately needed to charge car to get home. Parked into charging bay, charged car approx 20 minutes, then left. I have since then been issued with parking fine, because I didn't pay for parking to use ev charger, even though I used allocated charging bay, which do not have to pay for. Please be aware. Disgusting behaviour, being hounded now by euro car parks to pay £170 which I think is diabolical.

My wife and I went for the all you could eat breakfast. Great value for the price. The tea and coffee were top quality.

I took my mother and partner for a carvery last weekend. Everything went smoothly. The service by JANE was exceptional. The food was fantastic too. We all had a really good time there. Im returning soon!

I wasn't impressed at all. Cold, bland, food seemed to have been there for a while. Won't be going back. That's all

Excellent value. Great service from staff.

Very disappointed with food it was cold and freezing in there

1st Time visited the Walsall Toby, normally tour various within 50 miles of Redditch every week.Rachel excellent and most welcoming and friendly service,very impressed with the location, tidiness, cleanliness, very professional. Will Def Re Visit

All the team that we came into contact with were lovely. There was plenty of food, even though the queue was massive, but it just proves how popular this place is. They all worked their socks off to ensure we were all sorted. And a shout out to our waitress! She was a star!

Awful place way to packed and only 2 bar ataff serving. There was a customer complaining that she had been over charged for her food and both bar staff were dealing with it! I asked if anybody else was serving and got a stroppy response from what looked like a manager as he wasn't in uniform. After waiting to be served for 15 minutes we walked out. Have walked out of here before when they tried to put us on a table that was sandwiched in between 2 other tables and had no privacy from the other diners. Tried the Broadway again today and a other shoddy experience. Avoid this place it's not good!

Have been coming here for a few years now, always been great service, no faults.

Went for lunch today at Toby Walsall. Served by Rachel has always friendly, helpful highly recommend. Thank you Jeanette & Michelle.

Great food, great service and great waitress hannah, always looks after us 10/10

Been going in here for a meal for years and still as good as the first time I went in here for a meal.

Food tasted lovely. Unfortunately it was barely luke warn so really let it down sadly. We enjoyed the taste but was really let down by temperature.

The food was great would 100% recommend the place to others and my server/waitress Kiera was an absolute darling always happy to help those around her did a great job. Would love to come again

Toby Carvery in Walsall ! I am very disappointed with the table we have that located next to the toilet ,peaple in and out the toilet passing to our table,totally disturbing with our having a meal.It is totally unhygienic.It is my partner birthday meal too that ruined. The server Caitlin was very helpful and excellent service she given us! I hope you can take this table away from toilet as it’s disgusting.

Brilliant food friendly staff Jane was very helpful and kind will definitely becoming back thankyou very much guys

Seated quickly and served fast. Jane was very friendly and helped us with everything as it was my first time.

Lovely food and great staff, unfortunately it was absolutely freezing inside and despite trying different tables the whole place was just very cold. Noticed a lot of other people eating while wearing their jackets and coats too. Shame as it ruined what would have been a great meal, don't think I'll be coming back unfortunately

Food poor quality..Pub need a lick of paint ASAP 🎨

Very disappointed with Toby from this location. We normally love Toby Carvery. I order 2 Tobys and they offered Sticky toffee pudding for free ( but is NOT...because they DONT send it to you! )And the slices of meat it was something very tiny, and small. I don't know how the service is for eat in but for delivery DONT try... you will pay for vegetables!🥴 I have pictures but it's not possible to submit 😕

Another nice place to eat Sunday roast. During weekends they also have lamb meat

Right by the arboretum. Food was great every time we came here. Sausage skin was a bit tough, but definately edible and still good. Tables and seats are clean, cutlery is (usually) clean, though obvious that they use dishwashers that dont always properly clean it. The plates are also clean, but can sometimes have stains from the dishwasher not properly washing it. Theres also tea and coffee available (paying for the mug) which you can help yourself to. (you need to make the drink yourself; no coffee machine) Also a soft drinks machine available (paid glass). You can help yourself to it. Overall great experience and definately coming back.

Food very hot and enough to choose from. Servers both at carvery deck and at tables were friendly and smiling - they actually looked like they enjoyed their jobs! Which made our experience better. Improvements are very little - more meat on carvery as only getting 2 slices isn't enough, keep ontop of the gravy as it runs out quickly. But to be honest everything was great

Lovely food and great table service provided by Hannah. Thanks

It's a really brilliant pub. Lovely atmosphere and great service! I would highly recommend this pub. The only setback is that there isn't an indoor dog friendly area. Maybe the small room and area next to this room, away from the carvery, could be a place for our four-legged friends during the colder months.

Decent enough pub, not overly busy and service was decent. Had to walk through a group of smokers and papers before entering the pub which was a bit grim. Lamb wasn't great, but the other meats were decent. Not amazing and not bad.

excellent breakfast and friendly staff

Great food friendly staff and a great pub to eat in.

The customer service made this visit very enjoyable. From the people at the front desk to the servers & the carvers. The food was well cooked, hot & plentiful despite how busy the place was. The staff were friendly & all smiling even though the places was completely packed with not one empty table in the restaurant or the bar.

Food was lovely and our server Jane was very friendly and had a laugh with us. 10/10 customer service.

Massively undercooked veg ,carrots,cauliflower rock hard. could have settled for the meet being hit and miss with a carvery but veg ? how do you get that wrong. Barely any gravy to poor over the dry smash and spuds. also got mac n cheese for the kids which was just a portion of pasta with no flavour at all let alone any signs of cheese. dissapointed. won't order again. delivery was spot on though 😂

Reviewing breakfast. Normally love a Toby Carvery but we went for breakfast today.. the food wasn't bad as such. But most of it was barely even warm. I ate all of mine... but temperatures need looking at for me. A hot breakfast should be hot. Nice place, friendly helpful staff.... literally just food temperatures let it down for us

Been here before and no complaints this time the service was shocking. Obviously can't cope when it's very busy

Excellent food and ambience. Will definitely come again.

Amazing service by Hannah from when we walked in!

We went out for a family birthday and overall had a fun evening. Our server was excellent and handled our table with ease, even bringing over a cake and singing happy birthday to the birthday boy. The main thing that let us down with the booking is that we contacted the site before asking to be in a certain area (due to one of our party being a wheelchair user), but there seemed to be no commutation between management, as when we arrived the table that was booked originally was taken by somebody else. It seems like management needs to communicate more.

Lovely food, service was superb from our waitress Jane, very nice experience

We stopped at Toby Carvery Walsall Broadway on our way home for a meat-focused lunch, and it turned out to be an excellent choice. This restaurant is located at The Broadway P H, Broadway North in Walsall, and it offers a classic carvery experience in a welcoming, family-friendly environment. The food was incredibly delicious, with the carvery featuring a variety of perfectly roasted meats, including turkey, beef, pork, and gammon. The carving station was well-maintained, and the chef serving the meats was friendly and accommodating. The portions were generous, and everything was cooked to perfection—juicy, tender, and flavorful. The selection of sides was equally impressive. From fluffy Yorkshire puddings and crispy roast potatoes to a variety of freshly prepared vegetables, there was something to please everyone. We particularly enjoyed the creamy cauliflower cheese and the rich gravy, which tied all the flavors together beautifully. The restaurant itself was clean and comfortable, with a cozy, traditional British pub atmosphere. The staff were attentive and polite, ensuring that we had everything we needed throughout the meal. Despite being quite busy, the service was efficient, and we didn’t have to wait long to be seated or served. Pricing was very reasonable, especially considering the quality and quantity of the food. Toby Carvery remains a great option for a hearty, home-style meal that’s perfect for families or anyone craving a classic roast dinner. Overall, we left feeling satisfied and well-fed. We highly recommend Toby Carvery Walsall Broadway for anyone in the area looking for delicious food and a relaxed dining experience. It’s the perfect stop for a comforting meal!

My wife booked online via the Toby app and we visited The Broadway in Walsall this afternoon to celebrate our Wedding Anniversary. Upon arrival we joined a queue of people waiting to be seen/seated at the reception desk. After a 5 minute wait, and various members of staff walking past and ignoring us, we were finally seated. After walking past numerous empty tables we were seated in what can only be described as a walkway in front of a fire escape! Wallpaper peeling off the walls, damp visible and cobwebs hanging off the wall lights … romantic! We both chose to have the carvery and joined the queue. Seeing the turkey carcass that was left, I wasn’t filled with hope. My wife chose the turkey, I had what was left off the gammon and beef. We selected the potatoes/veg and went to our seats. The turkey turned out to be as dry as it looked, and my wife left all of it. The gammon was so chewy and the beef so fatty/stringy I struggled to chew them. Cold roast potatoes, hard peas, lumpy mash … I managed to eat the Yorkshire pudding. Only then when we stopped eating were we asked if everything was ok with our meals … clearly not! To be fair, I did get a refund for my uneaten meal, but as my wife had only left the dry turkey and eaten her veg they charged her for a vegetarian carvery! Not sure she managed to eat £10 worth of veg but hey-ho! As well as the disgusting food, you’ll get to ‘enjoy’ dirty walls, damaged seat covers, cobwebs everywhere … this place needs a bloody good clean and a refurb! Be warned!

Food is reasonable but drinks are quite pricey.

Lovely meal 😀, amazingly friendly staff. Great. 😀😀😀

food good but any drinks ordered never get delivered

the restaurant was late with the service, not the delivery driver. he had to weight for the food for 45 minutes. when it arrived it was cold

We had 2 lovely carvery’s at The Broadway Walsall. The pork & gammon my husband had was delicious cooked perfectly with roast potatoes and vegetables. I had gammon , Turkey. & Beef all delicious with roasters and vegetables. We had a lovely relaxing time thank you so much Toby Broadway.

late and watched the driver on his route. he went the wrong way and past our address. food was cold and we had to reheat it. but was tasty after reheat. 7 out of 10. thanks

After a few hours at Walsall arboretum last Sunday we booked in for lunch here afterwards. Rachael our member of staff serving us on table 17, was serving lots of tables and did a fantastic job at making sure we were all ok and running around like a headless chicken bless her. She was fab with my son and nothing was too much trouble at all. Very friendly Toby carvery and the food was lovely. Many thanks will be back soon

Had a lovely veggie carvery. Nice and quiet atmosphere during the day. Managed to get a table without booking. The service from waitress Hannah was great, unrushed and hard working staff. Would definitely come again, only draw back was mash a bit cold and would like to see the roast potatoes in meat fat labelled.

Momma Lou is a great asset to this pub makes us feel very welcome every time we go there. Had a lovely meal at the Toby walsall. Hannah is a lovely girl nothing to much trouble for her. She is an asset to you team, very professional all ways polite and welcoming. A real pleasure to come hear. .

17/01/2025 Taking bookings for a restraunant that was ramed to the rafters is a joke. Table not ready when we arrived, invited to bar to get drinks whilst we wait....nice move, thats another £8.70 we spent. Table for two set in middle of ramed tables, felt like lambs in a cridosile infested pond. Queue for carvery set up like a theme park...zigzag in the carvery deck area...lead to a singke line that reached all the way back to the door, thats got to be 30 or more people in the queue...felt like we were in line for school dinner, no it didnt, we left and went to local fish and chip shop, we will not return to toby carvery walsall Google will not let me give zero stars, so it gets a single one from me on this occassion What has gone wrong, here is my previous review 14th August 2024. Booked a table online for 12:40 today. Don't forget to enter your vehicle registration on the terminal at the arrival desk....I saw at least 4 reminder posters in the site so don't get upset by a £100 parking fine if you don't do a simple task. We were served by Caitlin, she is absolutely divine, a credit to the site. Caitlin made me and my wife feel that WE were the only diners at that time, even though the place was very very busy. The food was the usual great standard, I did notice just how skillful the carver was at slicing meat that thin it was transparent. Can we please adopt Caitlin?

We ended up in Walsall after our walk in Sutton Park, as the TC there has closed and Streetly's couldn't fit us in. The staff at the TC here were exceptional. Particularly our server Zach, who was very helpful and happy to help.

Food was lovely Very busy and had to get own cutlery as was having to eat in the bar area and the staff member that served us forgot to give us our cutlery Which meant food was going cold while waiting to get some It wasn’t as relaxing as sitting in bar area but we still enjoyed it Feel it’s needs a freshen up But still like the place and will go again

Food was very average, never have beef dripping roast potatoes in the week. Just plain boring ones. Service was not too bad but then again there still wasn’t enough staff to cope with the sheer amount of people coming in because it was 50% off last week. The restaurant was absolutely filthy. The booth we sat in was disgusting. The gravy station was gruesome. The veg part of the carvery and granted it is people being rough as anything and not caring, but the veg was ALL over the carvery deck and the floor. This may have been taken over by a new gaffer but Christ, have you got a lot of work to do. Clean your pub man!

Absolutely excellent service second to none couldn’t ask for anything better the carvery’s was stunning the pudding was amazing and the drinks are decent and our server Jane was lovely and very pleasant and polite

Not a good experience this time. Although the veg was up to standard the portions of meat served to my wife and I could be described as minimal/mean. Toby is marketed as a Carvery so you would expect portions of meat to be at least reasonable if not generous! Perhaps they should change their slogan to "Home of the veg"!? I appreciate that some are small eaters and wastage should be avoided. Can I suggest the carver asks "Is that OK" and serves more if asked? I have often noticed too that those asking for all the meats tend to get a lot more than those asking for just one variety. This should not be the case. To top it all the only Real Ale available was off - sour and barely drinkable. I did comment about the ale when paying but was not offered any discount or refund. I know where I can get a good choice of real ales, all in good condition and at half the price!.......

Stop in for breakfast, amazing value, who has Yorkshire pudding for breakfast? I just had a full English with toast 😋