Toby Carvery The Cockleshell in Swansea

I went here for my birthday lunch on tuesday the 5th of November and as an avid toby carvery lover I had a great experience as usual.

Excellent service and food was beautiful. Staff were lovely and very helpful. We’re regulars here and our daughter looks forward to coming.

Amazing food staff are so friendly :) would definitely visit again. Came here for my partners birthday and really enjoyed

Brandon was a fantastic server, went above and beyond. Lovely atmosphere. Will definitely be going back for food and drinks

Our last visit to toby carvery will be the last, absolutely horrendous, slow service, ignorant staff, food all over the floor and serving area of the carvery, dried up gravy on the sauce u it. Guy with the black mullet was extremely rude, stood in front of us for ten mins and just ignored us. It’s seemed to get worse and worse here over the last year but it’s gotten so bad here now the staff should actually be ashamed of themselves. Have written a Complaint to head office and awaiting a reply now.

The food was good and Brandon was amazing and he's very good at his job well done everytging was absolutely fabulous thanks

Recently came to toby carvery for food was a great choice of meat and veg. The staff are very welcoming and helpful which makes the visit enjoyable. Overall recommend trying for anyone who fancy a carvery cooked for them

The food was great as always. Got 2 carveries for me and my girlfriend, we were both full at the end and really satisfied. Our waiter, Brandon was really friendly. Overall a great experience per usual. LIVE, LAUGH, LOVE The Toby Carvery 🫶🏻💓.

Excellent service very friendly and helpful staff food was lovely plenty of choice on both meat and vegetables place was clean and tidy

Always a great welcome. Clean and friendly. The food is delicious and piping hot. Staff are so polite and professional.

Top quality service by Rhys lovely food and the deserts where yummy would recommend every time especially as we go there regularly

The food was Fabulous, very kind waiter, the great service and drinks were great. Family loved the food, big range of meat and veg.

Amazing service and delicious food, would highly recommend this restaurant! Felt welcome and the staff were amazing!

We seen the lovely Joanne as we walked though the doors, Brandon then served us on the bar and he was so polite! He gave us the opportunity to do the dice roll and it was so much fun! We definitely will be back! 5 stars

A lovely place with a nice quiet atmosphere. Easy to get to with great disabled parking and accessibility. The food was great we all had the carvery and it was well balanced with perfectly cooked meats the vegetables were refreshed along with the gravies ( always a plus). 4.5 out of 5 stars from a retired chef.

Absolutely gutted with our visit today. First waiter extremely rude and ridiculed me loudly in front of other guests. I’m currently using a crutch to support me while walking as it can be painful at times and the manager was very considerate where to seat us, taking this into consideration. The waiter came over and we ordered our drinks (one single gin with lemonade and a bottled cider), I believe the waiters name was Rhys, and he asked us who was driving. I said myself and he made a strange face. I ignored this and continued ordering our food. When we got up to go and get our carvery, he very loudly said to me ‘oh so you’re drinking and on crutches and driving’ so that everyone could hear. I felt so ashamed and embarrassed, I said back that I am only having one drink because I’m driving so to allow it to wear off before driving. I felt very judged and extremely upset for the rest of the visit, I avoided eye contact with everyone and I didn’t even finish my food (nothing wrong with the actual food it was beautiful). The waiter we had later on, I think his name was Ethan, was absolutely lovely and couldn’t be more helpful. The first waiter would should definitely take a leaf out of his book. That Rhys lad really needs to think about the way he’s speaking to people, I was humiliated.

My family and I came to the Toby for our Christmas dinner this year and were completely Amazon’s by the quality of the food and service. Our waitress Emily was absolutely Bright, lovely and very helpful with anything we needed and the food was amazing The carver was a young man but can’t remember his name all in all it was a lovely experience and a fantastic christmas dinner will definitely be back next year

We went there today and was really impressed , staff was lovely especially our server Sue who went through all the allergy advice because 1 of our party had a nut allergy ..would def give 5star for service and food

Stunning food as always and plently of dishes to choose from. Quick and friendly service from Sue! Cant wait to visit again :)

another lovely roast dinner with huge yorkshire pudding at the cockleshell toby swansea,my father joined us as usual for our monday lunch,with a warm welcome from Sue who told us about the festive menu which one of us had,we couldnt have asked for better food and service , see you all next monday.

We love this place. We are regulars here and have never had a problem but if we did I’m sure it would be rectified as soon as possible. The staff are brilliant especially sue she is friendly, chatty, and just an all round lovely lady. My children look forward to seeing her when we bring them along for afternoon lunch..

After a long day out shopping me and my partner decided to call in for a Carvery late Saturday afternoon at around 5pm.

Typical carvery, not bad but nothing to set it apart from other places that do the same thing. One of our group had a burger - what would you expect??? Well he got a bread bun with a slice (just one) of beef on it. Serves him right really!

Came in for food with my family and was met with good food and great service. Our waitress was a young girl with brown hair and she was very welcoming, amazing with my two children and very accommodating and helped us with everything we needed would highly recommend eating here and we will definitely be coming back

Went for my Sunday dinner queue was Horrendous but guess it was a sunday think the Carvers where Jordan and Simon they both where very polite and Simon was very cheeky in funny way my waitress was very accommodating to are ever need they all are a great asset to your team will be returning again on thing wrong was there was no Swede but got told not on veg calendar

Food was ace but the waiter Ethan was so lovely and had a laugh with us such a lovely lad ❤️ ❤️❤️❤️❤️

We booked a table here for 12/13 on Sunday. There were 9 adults 3 children and a baby of 6 months. It was very busy when we arrived but we were shown to our table very promptly by a very polite and well mannered young man. Now for the negative points first.

I was shocked at how awful the service, food and hygiene is here. The staff are rude and it is over booked to clearly get more money. I queued 35 mins to get cold food which is disgusting. The floors, tables and seats are dirty because clearly the staff don’t care. I will not be returning or recommending to anyone. I honestly can’t believe I’m spending my money here.

Me and my misses decided to come here for a brown bap with beef mushrooms and red onion chutney with a super side salad each and my order came with soup because they didnt have enough salad for us both, no red onion chutney or mustard in the baplike advertised. The waiter just plonked it on my table without saying anything. My misses had nothing like a super salad, all she had was lettuce and tomato. Her bap meat had more fat than the female manager who we both caught eating the roast potatoes from the cavery with her bare fingers and licking them. Needless to say I didnt pay for our food. The staff were all swearing, so unprofessional!

Liked the look of the place as we passed and called on the spur of the moment. Lovely setting, fantastic staff, and the carvery was superb. That’s saying something when you’re vegan and gluten free!

A lovely carvery enjoyed by all, the chef carving the meats was very friendly, choice of 4 meats and lots of different vegetables and beef roasties. We will be back soon.

Visited last night. All you can eat. Absolutely delicious food . Looked after by Chloe who was very pleasant and obliging. We really enjoyed our evening. Thanks to all x

Everything was perfect even the waitress sue was amazing she made our visit so good so helpful perfect in everyway with eyes that melt you & a smile to die for she is a total asset for the company the desert menu offered was wonderful after a beautiful meal in a wonderful relaxed setting 10 out of 10 looking forward to our next visit

As a family we've been going to this carvery for years and had some great times. The last few times have been steadily more disappointing and had it not been for previous good experiences we would have stopped going before this last visit.

We went for Sunday late lunch . I was particularly looking forward to this instead of cooking lunch myself. The place was still very busy around 3pm but this was expected. Qued for the buffet but wasnt too long. The food looked great but they were slicing the meat to the point of transparency. We wanted lamb but the lamb was finished and not replaced the whole time we were queing or being served,so we didnt get any. Plenty of vegetables and potatoes. We had plenty and lots of gravy. So we sat down ready to enjoy it and found that it was tasteless. I dont know whats happenned to the "famous" gravy but we were very disappointed.

Been going to Toby Carvery for years and it’s not the same as it used to be. The gravy was lumpy looked like brown chewing gum. My friend is vegetarian but the vegetarian gravy was empty and they would not replace it therefore she couldn’t have gravy. My partner had beef which was full of fat and had something in it which looked like the inside of the cow. The mint was empty as usual and my Yorkshire pudding was powdery inside. I’d rather eat my left arm than go here again.

Had lunch at The Toby, Cockleshell in Gorseinon today. Lovely warm welcome, excellent food and service second to none.

Went to breakfast at Toby Carvery, sue was amazing as always... will always be back. Such a friendly welcome and wonderful food

My girlfriend and I decided to go for a carvery here today and it’s was amazing. Our waitress was named Sue and she was so nice and helpful I don’t think she could be any more helpful in fact. Food was just falling apart when cutting into the meat and everything was nice and hot. Highly recommend the cockleshell Toby carvery 10/10.

We visit Toby carvery every week with my family. The staff are always friendly and helpful.

Visited many times with family and friends and always have great food and excellent service with Sue the friendly efficient waitress. Well worth a visit!

Visited the Toby Carvery this evening with my daughter aged 22, our waitress was Sue who explained how everything worked. The food was lovely and hot and you had so much choice of vegetables, Sue checked that we were ok and if we needed more drinks. I would highly recommend a visit to this restaurant as the staff are really welcoming plus the food is first class

Love visiting here, great food great value although please bring Sarah back it’s just not the same :(

We have Lunch at Cockleshell Toby just about every week,my father drives down from the valleys to join us.I find the food and drinks are consistently good quality and plenty of choice of fresh vegetables (though it was good to have pork crackling today which is not always available in the week).

Had a lovely breakfast with my daughter. The food was good value for money. The staff was friendly especially Sue she has such a sunny personality, nothing is too much trouble for her.

I haven't been to a Toby Carvery for years. The Carvery roast was lovely. Best part of my day after travelling all day. Waitress was very busy and just left me to myself which I didn't mind. Food was great. Thank you.

I don’t often write reviews but after my wonderful meal at Toby carvery in Gorseinon I just had to let you know what a great time my friends and I had. The food was delicious (Carvery and dessert) and even though the restaurant was busy our waitress Sue was amazing! She was friendly, attentive and nothing was too much trouble for her! We will definitely call again and hope that we are lucky enough for Sue to serve us!

Sue the waitress was excellent very helpful and friendly. I have been here on many occasions and if she is on duty I try and sit in her section. Food is excellent worth the money. Will definitely de here again and alway recommend it to friends and family

We visit this restaurant a couple times of month, you always get consistently great food and fantastic personal service from all the staff but particularly Sue, she’s efficient, happy and always makes a fuss over the children! Thank you Sue, your a credit to Toby Cavery!

Wow what can I say went to my friends birthday bash at the Toby pink gin and lemonade was fantastic and food was gorgeous. Got served by Sue absolutely amazing we all loved her to bits. Will definitely be returning

Went here for a meal with my husband , welcoming atmosphere, the waitress was lovely and friendly and very helpful her name was sue. Made an effort to check back and ask was everything ok it was ! Food great , great choice, great value and great service, will definitely be returning thanks Toby !!

came In recently when visiting family and my daughter has a severe nut allergy and the staff were so helpful Codie our waitress and the chef Steffan made sure her meal was allergen free we will defiantly be returning

Went for a family meal last night absolutely fantastic food and our waitress Sue was amazing really friendly and helpful a real asset to your company

Went out for a family meal, everything was fine until the attitude of one waitress called Sue, when I went up for some more meat from the carvery ( which I was totally unaware was not included ) the restaurant should in my opinion make this more clear. The way Sue reacted and behaved towards me was disgusting. Her behaviour and mannerism was unlike anything I've ever experienced before. Raising her voice and shouting. Instead of explaining in a polite manner. Sue is a very rude and abrupt person.. will NOT be returning

1st vist we had a Carvery was really good pipeing hot plenty choice of meat and veg I loved the roast potatoes in fat

Went here on the way home from London just passing through. Got sat at a dirty table and told someone would come clean it. 10 minutes later a young lad comes over and asks what we want to drink. After ordering drinks I asked if we could have the table cleaned and laid.. Food was nice, wasn't hot but wasn't cold, no complaints about the food! Wanted pudding, but the waiter kept peering around, could see we had finished and needed table clearing/asking about desserts, but never came. Ended up just deciding to leave, chased the same waiter around to pay, he ignored us (wasn't busy serving, it was quiet). Ended up having to ask manager if we could pay just so we could leave!!

It's a regular place for us, the food and service is always good and the desserts are always lovely. We will always return as it is such good value for money.

I took my mother for a birthday meal yesterday. We had to wait to be greeted whilst the staff chatted amongst themselves. The waitress invited us to go up for the carvery. We had to find a member of staff to ask the chef to come to serve. I had a meat free carvery and was charged for the classic carvery. There was no apology for the over charge. Come on Cockleshell you can do better than that.

We visited late on a Wednesday evening, with expectations of their being little choice, however we was proved very wrong. The selection was amazing, meats were exactly how they should be, and veg superb. The staff were brilliant also, and obviously enjoyed their jobs. Chef who was carving meats was very attentive and brilliant with my little girl who only eats "chicken and ham", he just went with the flow and made her feel comfortable and even got some giggles! Our waitress was very attentive, giving us the best information to get the best value for our money! The restaurant was clean and tidy, we cannot recommend enough!

I dine quite often at the Cockleshell and always have a good meal. Staff are very friendly and helpful.

If you are hungry then this is the place to go. Quantity is undeniable although very tight on the meat. If you want quality, then this can be hit or miss. Eight times out of ten it is great. I've been there several times and the veg can be sludgy. Rushing or busy and not draining properly. Gravy can be thick or thinner. On the whole, you can get a decent meal. On the odd occasion you can be disappointed. It is not a constant. However, will go again sometime.

Let me start by saying that I've been to this restaurant a few times before in the week, and it's fine. This time it was a Sunday, so I booked a table for 2pm. We were there at about 1:40pm and were told to wait by the bar until we were called. At about 14:10 we were taken to our table. The place was heaving! Our table was being cleaned. The waitress left a dirty cloth on the window sill next to our table as well as some of the rubbish she'd been cleaning. There had obviously been an infant on the table before because there was a high chair at the table and the floor was covered in food. I know its a pain to get this food cleaned off the carpet but no effort was made to clean it up.

I have visited many “Toby” Carvery’s and as of yet not found one worth more than a 1. The Beef was like boot leather so chewy it was poor they had pork on the Carvery not properly cooked pink meat. The veg was not hot and when I held the table plate underneath was dirty. I would not recommend this “Toby” to anyone. I also put the “Toby” app on my phone which should have given me £5 off when I spent £15 this did not work. Sorry to say after all these years of “Toby Carvery” thought they would have got it right by now. Shameful thing they haven’t

I’m a very hard pleaser when it comes to Sunday lunch as it’s my favourite meal I am very fussy, we were greeted at the door by a friendly member of staff and seated promptly, me and my step daughter used the toilet before eating and was happy with the cleanliness of the toilet, the sink did have some tissues left in there but this is the fault of a customer! Had self serve drinks which wasn’t the best due to most of them being out of order. The food we did have a bit of a wait as it was quite busy busy but it was worth it plenty of meat choice and fresh veg and tats brought out 10/10 for the giant Yorkshire puds!! me and my step daughter we thrilled. The gravy was beautiful lovely and thick. The tables and cutlery were clean and we were sat by a devider that had glass it did some old food and finger prints over it so little things could be looked at but over all it won’t put us off and will return.

I went for dinner with my friend and her little girl at Toby carvery Gorseinon. The beef was literally a piece of fat on my plate once they cut it, couldn't even salvage anything from it. The gravy was like water, not nice at all.

If I see a fly I, m off and on last occasion I saw 3 needless to say I didn't stay, food is bog standard at best, veg dry and generally a place for those good folk who will eat anything with gravy

Visited this on the spare of the moment. 3 senior citizens. As it was during the school holidays we expected it to be noisy and busy, wrong......it was quiet and service was quick.

Ryan is a lovely server big smiles and quick. Lovely hot food to go with good serves. Managements doing something right.

Went to Toby carvery gorsinon for my anniversary last week and I couldn’t of asked for a better experience! Lovely friendly staff and generous portions of meat

Lovely pipping hot food with generous meat potions. Friendly and warm atmosphere, fabulous service everyone is welcoming.

Arrived Shown to seats then we were ignored to the point that my wife put her coat on the leave then the waitress said would u like to order drinks . We did . Then joined the que for the carvery. As we got to be served your chef shouted . Fresh potatoes and veg will be 10 to 15 mins cos people eat like Gannett s . He was lucky I didn't thump him one . We got our scrapping s of food that was left . Fresh mash was brought out to a cheer (not) we sat down took one mouth full and the whole dish was freezing cold . At this point I got up said to my poor wife I am not paying for this rubbish and we walked out the door . Followed by the waitress telling us we had to pay our bill . No we are not . The manager then appeared like alidin and I told him your staff are rude . Your food is rubbish . And your restaurant is a disgrace. We will never . Ever be going to any other toby or associated restaurants again .

Went yesterday for lunch had beef and couldn’t eat it .. the mash potatoes had skin all through them and roast potatoes were not cooked through... not much choice of veg either . Very disappointed

Visited tonight but served meat and veg but had to wait with my plate of food and 10 other people for gravy. Had a 20-25 minute wait for gravy !! Food was on the cool side !! Then had to wait again for cranberry sauce !!

I was the not eating but spent the whole time waiting for additional bits (bacon etc. for the others). I also had to ask for fresh pancakes as the ones out were hard and white on the edges. Also the butter was congealed in its mini pot (obviously melted then recooled). In all fairness to the staff they were accommodating and I was given a refund after pointing all this out but I will not be rushing back.

On entering we found ourselves waiting a while before anyone came to show us to a table. We were placed by a very loud table of people which spolit our evening a little as could hardly hear ourselves talk. We went upto the carvery and was told by the chef he was stocking up which we didn't mind, I was going to have turkey but it looked so dry and very near the end so decided to have pork and gammon, was extremely disappointed to find they had none of your lovely beef dripping roast potatoes, instead they were very dry and hard roast potatoes. Was very disappointed with this visit

We have been visiting here occasionally since our local Killay Toby closed. There is no comparison! This place is , like a previous reviewer has stated , like a dirty school canteen ... The staff are indifferent , the hostess, rude and I found her to be intimidating. ( shouted at me that we were late, even though I had phoned to say we were stuck in traffic ). The food is quite dry , I always have had to ask for something to be topped up, the sauce /gravy area always looks filthy and sauces not replenished to keep up with demand . I have tried to like it here as we like the Toby brand and miss Killay but we won’t be going here again . Higher management really need to get involved here and make some massive changes . The place is a disgrace !

Myself and a staff member took a young adult who has autism to to Toby. This was his first time here, we explained to staff and they accomadated us with a quiet booking area. They were extremely friendly and understanding and made the visit very pleasant. Two members of staff were exceptionally friendly, Jo and damian, the food was also very tasty and the carvery deck was replenished with fresh veg. We will definitely visit again

Long queues for a very poor standard of food. Roast potatoes were burnt and inedible, mash was full of lumps, red cabbage looked like it had been there all day, and my yorkshire pudding was a thick cold lump. Over all i would describe it as grim.

We were in a rush after arriving after a 4 hour journey and needing to eat quickly before collecting our granddaughter. We were greeted and seated immediately. I apologise as I did not get our servers name, but she saw how harrassed I was. She immediately took our order for both our meal and drinks.

Me and my family visited Toby Carvery for my birthday meal. This meal was absolutely impeccable and delicious.

Was told to book, so we did. On arrival, was told "cash only" and diverted to the nearest cash point. Who pays in cash these days? Went to cash point and was seated, sat for half an hour as due to confusion didn't know if had to go to bar to order bottle of wine or if someone would come and ask if we would like something to drink. No one came so went to the bar. No server on cavery, someone had to be called, he said so quiet, most people had walked away due to the "cash only problem" and glad he would be going home early! Asked for some horseradish sauce, as sauce bowls were empty.. waitress then brought mustard as she didn't know the difference....the few customers who stayed were all cramped in one place, by the window, guess to make the place look busy. Frankly, a shocking experience, clearly didn't leave a tip!

We have visited the Carvery for Sunday lunch on many occasions and this place never disappoints! Very friendly and welcoming staff, staff accommodating if not booked and will try to fit you. Food is always upto standard and all the family fully enjoyed our Sunday lunches.

Had a lovely sit outside meal yesterday but please please Management put out some dog water bowls RIGHT THROUGH THE SUMMER. 👍🍺🐕🐕🐕

Having visited the Toby carvery several times I have always left satisfied, have had all you can eat breakfasts ,, and lunch very good

Its a large venue and nicely laid out, it was early evening and thought we would have an early Valentines/ birthday dinner, food was excellent, only issue was we were shown to a table next to a family of 6 with 3 young girls who were a little loud and irritable, just a shame a more dedicated area for families isent available. Probably another occasion it wouldn't have been a problem, it just spoiled a quiet romantic evening.

Have had one or two bad exoeroemces there ovet the years nhence the 4 * but every time i have visited lately have had nice food and good service

Came here yesterday evening (23/01/19), at about 6:30/7pm. It was surprisingly busy but there were still tables available. Upon arrival we were informed that there was no turkey (which would have been my choice of meat) available as it hadn't arrived with their delivery that day, not the end of the world as there was still a choice of beef, pork or gammon. We both enjoyed our carveries, and we just about had room for dessert. Ordered our desserts (treacle sponge and strawberry sponge), and the waitress returned a couple of minutes later to say they didn't have either of those two desserts available, so we both re-selected.

We had a lovely breakfast, it's a help yourself. There is Yorkshire, bacon,sausage, fried or scrambled egg, hash potatoes, tomato, baked beans, mushrooms and toast, tea or coffee. If you are still hungry go up again

My husband and I visit here often, years ago it used to be hit and miss but I have to say they have really improved on everything! The meat is fabulous and fresh (we choose Turkey and pork) the veg available is different when we go, today we have mash potatoes, roast potatoes, carrots, Swede, green beans, green peas, red cabbage, all of which were beautiful, the gravy was lovely and thick and the tables were nice and clean, one of the best meals we have had there

Had a lovely breakfast this morning, lovely staff and clean restaurant. Food was lovely, nice and hot and plentiful. Love the toaster..its toasts read the fastest I have ever seen at a breakfast establishment like this!!! Decent price for food as its eat as much as you like but as drinks are an extra does tend to put a lot on the price.

We visit this establishment on a regular basis and have never had pork crackling here as it has "run out". If that is the case why not cook more ? It may seem a petty complaint but this is something of a treat which we rarely cook at home so look forward to having here.The service is generally very good .It does get busy, especially since the closure of the Toby on Gower Road which we miss a lot. The food here is always hot ( sometimes causing the veg & the stuffing to dry out...gravy necessary ) and on the whole ok.

Love visiting here staff really friendly and helpful food always fab lots of vegetables to choose from got option to go king-size! Great value for money does get busy as so popular so good idea to book

Came here for a Christmas party with five friends.

very friendly staff and helpful. Food always yummy the red cabbage is the bees knees for me. I give it staff 10/10 food 10/10 value 10/10 best to give it a go between 2 pm to 3:30 pm when its not so busy..

My husband son and myself went for breakfast while hubby was on hols from work.

This pub is worth a visit.Staff were welcoming,and polite.We were shown to a table, and told when ready to help ourselves to the excellent choice of food on offer.There were bacon,sausages,hash browns,tomatoes, eggs scrambled and fried, baked beans,mushrooms,toast.And even Yorkshire puds and gravy?And as much tea and coffee as you want.The pub has had a refurb since we last visited,

We've dined at many a Toby over the years throughout the Uk and without doubt this was the best. The layout is typical of a Toby and the staff attentive and friendly, but it was the food that made the difference. Visited Sunday lunchtime so it was busy as you'd expect. The wait was worthwhile. There were 5 of us so a full selection of the meats available were sampled. They were all tasty and cooked to perfection, the vegetables were piping hot (not always the case at Toby). 5 clean plates-perfect.

We often call to the Toby after work for a glass of wine before home and the smell of the food is always delicious. We have had food a few times previously when i have fancied a carvery and it's always been delicious. Well the meat looked so fresh we decided to stop and have our evening meal and we were not disappointed, It was 5.45 monday evening and the food was all fresh and delicious and the staff as usual were very courteous and friendly. Once again Toby you have been amazing. .

i visited this restaurant sun4th nov with my family after a great experience the week before ! yes it is a busy place but we had booked so wasnt a problem for us ! we were welcomed at the door by the manager and seated quickly ! i did see our lovely waitress sarah from the week before i did ask was it possible to sit in her area of tables but they were all booked out unfortunately although she did come over and take the time to see us all ! food was lovely as always, great value, will certainly be returning

I visited the Toby carvery and my food was inedible- the gravey like water, the vegetables had been sitting under the heat lamp for who knows how long and it was generally of a very poor standard. When asked why I had left my food, I politely reiterated my complaints and noted it was so poor I didnt want to pay as I had left it all. The waitress said she would inform/get the manager. The manager didn’t come to see me I had to get up to go and see him- noting he was slouched at the end of the bar appearing to not be busy at all. I again reiterated my complaint- I must add before continuing I am a twice a week regular at the carvery. The manager Sam met me with an attitude that was nothing short of rude, pedantic and facetious, informing me that I complain regular to be specific 10 out of the 7 visits, this is not the case may I add- if I complained that often I would stop eating there. When I asked him how he knew this as he is new to the carvery he told me he keeps a record of my complaints,further noting he asked his waitresses about me. He was so rude that I just wanted to leave so said I will pay for the food and go, he informed me don’t but I’m telling you the next time you complain you will pay. Well all I can say is there will be no next time, appalling customer service from a manager. I would not recommend unless that is you like poor food coupled with a poorer attitude. If I could give it zero I would.