Toby Carvery in Crawley

We visited as a family of eight for Breakfast with Santa. Please don’t be put off by the not so good reviews. Food was plentiful and hot. Santa was brilliant and spent time with our Grandchildren, asking their names and what they want for Christmas. We weren’t rushed and felt that it was very good value for money. Well Done Toby Carvery.

Our normal goto breakfast in the Crawley area. Good value wholesome food that is well cooked and tasty! Highly recommended!

Very disappointed. The festive menu had no parsnips or pigs in blankets as advertised. The service was a little hard due to language barriers. There was 10 of us in all. After reviewing the bill we were over charged to. Don't think we will be dinning there for the second family dinner.

Very good service from Sherie at Crawley. So attentive and above and beyond customer service. Friendly smile and very quick with service which was great as we had 6 of us and everything came out in good time. The food was great and pudding was amazing.

Breakfast. No sign of the basic breakfast eg fruit and cereals. Only buffet style cooked breakfast. The only coffee is filtered coffee replenished by more jugs. Food was fine but miss having a bit of fruit and fruit juice. Miss a latte with my breakfast. Had breakfast here a few months ago and now it’s totally different.

My wife and myself son and girlfriend thought we would try the carvery, Langley green , the meat was very sparse, the potatoes were like bullets , they got to up there game.

We went for the breakfast buffet. First you have to decide whether you want cold or hot drinks, you can't have both which is irritating to say the least. The food is OK, not great. It doesn't look good at all. The eggs still contain egg shells but taste very good. Would I go again? No. It's very good value but not the greatest quality.

Absolutely awful - first time I'd ever.been to a Toby Carvery and really looked forward to it. What an absolute nightmare experience, the worst experience I dining out I've ever experienced. The carvery was an abomination, the Yorkshire puddings were either so crisp they disintegrated or like cutting rubber car tyres, the roast potatoes were mummified in their crispy shell, no insides whatsoever, veg was stone cold, no one to direct as to where the gravy sauces condiments were, ordering from the menu was a joke , I'd chosen the carvery - huge mistake as tiu can tell from the above what I could eat I'd finished before anyone else even got their meal, so they had to watch me eat mine, its was an absolute travesty, why on earth I paid for what was totally unacceptable food and service deluded me, I really should have got up, complained most emphatically and left. Never again will I visit a Toby Carvery. (They held a memorial service at the local church for the potatoes today.....)

Firstly we waited ten minutes to see a single member of staff anywhere on the premises and were then shouted at by a member of staff who quite frankly seemed disinterested and rude. There were dirty plates on nearly all the tables and the food was not hot. If there was staff to complain to we would have. Not a great experience.

Was invited to join a friend for breakfast. We had the buffet breakfast and coffee. The place was buzzing with customers. It was very clean, staff friendly and the important part was the food was great. Overall happy to recommend.

From taking our seat in the restaurant to leaving we were very happy with the service given! Our waiter was Saja and I must say we both were so happy to have her as our waitress, very lovely and sweet. Even went that extra mile to make our drinks due to it being abit busy but none the less she did an amazing job! So thank you!

We had not booked a table , but we were given a choice of tables at the bar . Food lovely , saw the manager test the heat of the food at the selection area using a food thermometer, much better than our last visit a while ago when the food was tepid /warm. Today food most enjoyable, cooked just right and tasty, also a good selection and HOT .

Good food, the meats were hot and tasty, lots of veg including very nice cauliflower cheese and a selection of potatoes all served with a large Yorkshire pudding. Helpful friendly staff. I will be back.

Waitress couldn't care less, seemed to be an inconvenience to serve us, had to chase for drinks. carvery- very dry looking, looked like it had been sat there for hours. I asked 3 different people to top up the condiments - no one bothered. Ate a tasteless bland plate of "food" didn't bother with desert. Paid bill and left. Won't be returning.

Cannot fault the carvery other than being a bit cold but you expect that. Our server was pleasant but not only did she ID my 26 year old boyfriend and refuse him a drink…… she changed a bin, didn’t wash her hands then handled food and drinks. a proper health hazard.

Came here for lunch and the whole experience was disgraceful. Firstly, my group were running five minutes late so I decided to ring up and tell them, I rang twice and no one answered. Once we arrived, we were met by a very cold and rude greeter, we were not given glasses and had to ask for them ourselves. When it come to the food, I had turkey and my turkey was raw (The amount I did eat was also very cold and very slimy). I told the waitress and she responded by saying that 'it was impossible' that my food was raw, but it was pink and it looked very fleshy. She then proceeded to show the chef but left my plate with me, I then told another waitress who was very kind and apologetic, she told me that I didn't have to pay. The original waitress (I think her name was Vilma) told me that the chef said my turkey was cooked but how would he know if my plate was still in front of me. She was consistently rude, dismissing and intimidating, which made me feel very uncomfortable. Out of the 3 staff members l interacted with 2 were very unfriendly and to be honest just very rude. I do not recommend this restaurant at all - avoid at all costs!!!!

I pre-booked a table for an early lunch to celebrate my sister's 70th birthday today. On arrival the lady at the main entrance did not seem to know about my booking. Once seated, we went to the Carvery to get our lunch, there was no queue so we were served quickly. Unfortunately, our meal was barely warm which was very disappointing because we have enjoyed many excellent meals here before. The server did eventually ask us if everything was alright & we said it was a pity the meal was not hotter, even the gravy was only lukewarm, she did offer to microw & efficient the heating lamps are at the Carvery, but our meal today would have been so much nicer had it been hotter.

Called in for breakfast, good choice on menu, and all you can eat great value and tasty, really enjoyed our breakfast, would go again

Second visit and food was yummy and the staff were so happy and friendly 😋 Will definitely be visiting again when we are up this way from Brighton

I booked a table for me and my husband for the roast dinner. The meal was great for the value and the waitress was very friendly. There was one problem which I didn't approve of. When we finished our meal and settled the bill we went to sit somewhere else but no we wasn't aloud. A male member of staff asked if we were eating and I said no as we all ready had. He replied im sorry but you cant sit there. I was shocked. He was the one who showed us to our table. 😆So we were told to move else where. So we sat near the entrance door. I thought you could sit anywhere outside the restaurant area. Obviously NOT! We won't be visiting again as we got told to move!! 🤬😡

A great roast dinner carvery. A good choice of meats and vegetable all cooked perfectly and served with a good choice of relevant condiments. Desserts were also fantastic.

Totally shocking 2 on line orders placed not 1 of the orders even left the restaurant shocking service. Even though it stated fòd would be delivered

Thank u to your wonderful staff. The moment we walked in we were made welcome. I've been twice this month once 4 dinner once 4 breakfast. Breakfast Help yourself. Let me tell u some places get this very wrong , but not here. Tge food was delicious the sausages were gd tasty and well cooked. The entire breakfast wowed me. The staff were so helpful as I've never done breakfast with u guys but we will make it our regular now. Couldn't fault it perfect. Dinner A group of 7 Well ty the food was delicious bursting with flavor the gravey was yum. But u know wat made this place. The staff please thank them for us What a lovely bunch of well trained staff. Your customer service was Brilliant. I would highly recommend a visit the food was terrific and very reasonably priced. Out of 10 let me think 11 definitely 11 Well done

We have visited today for a Sunday roast the restaurant was super busy. Our waitress ANCA was rushed of her feet. She took her time with us and tried her best to make our evening special. (She made some time for a joke as well) Overall the evening was relaxing and the food outstanding.

Sunday roast is the best. We been served by Anca who was absolutely outstanding. Very friendly, checking all the time on us even if she was busy. Overall great costumer service and food.

Another dismal experience at this establishment. Walked out of here a year ago due to poor customer service and it seems standards haven't changed. Upon arrival shown to a table and given 1 menu between 3 of us...and the menu had food remains on it. Waitress came and took our order......seemed very robotic in her manner. At the carvery food, meat was just plonked onto the plate and the staff seemed disinterested. Can't see us returning to this Toby in the near future

I was having dinner yesterday in this restaurant, wanting to eat a good roast beef, since I had been in others of the same franchise having a very good experience regarding the service and food. However, I did not have the same luck yesterday and I was truly disappointed. Make the reservation through the app. Upon arriving and giving my name, the reservation was not found by a rather uninformed waitress. The maitre d' or manager in the same way. Zero friendliness, and with a practically empty restaurant room, he offered me a table in another secluded and noisy place. Just without having almost sat down at the table, or having read the letter. The waiters asking if he knew what he was going to drink. Giving the impression of being in a hurry. Then I go to the buffet, the chef's attention is lousy. I asked for a little more beef because I don't like turkey. and very reluctantly he served me a small portion, as if he was not paying for the food. Which was also totally cold, whole and tasteless. I will not return to this Toby restaurant, nor will I recommend it.

Cristina was the rudest waitress I have ever experienced! She made me and my friend feel very unwelcome and scared to ask for anything due to her abrupt, sarcastic replies such as ‘YES’ ‘WHAT’ and ‘FINE’ When I first got shown to my table my bum barley grazed the chair to sit down and then I was greeted with ‘What do you want to drink’ No ‘hello my name is Cristina , welcome I know you guys have JUST sat down but are you ready to order some drinks.’ Instead I kindly told her that I just sat down. I needed a few minutes. She replied with ‘people normally know straight away’ as if to imply I am abnormal. Then throughout my visit she was being rude to others and said to one customer as she was taking payment ‘if you DON’T want to tip me you need to press the green button twice’ Unsurprisingly they didn’t. When doing a check back on us to see if the food was okay, she didn’t even give me a chance to say the ‘food as great,However the syrup in the refillable station had run out’ she just simply walked away. She is a real discredit to Toby carvery and maybe going forward she should adjust her attitude towards the hospitality industry as she was not very hospitable! Food was great as always just let down but Cristina and maybe management should review her outlook going forward.

Great food, great team and always a great experience. As chilled as you want it, never had a bad one here!

Lovely spacious clean venue, nicely decorated with friendly staff and atmosphere. Food was the best Toby Carvery I’ve ever been to. Would definitely recommend and will be visiting again. Lovely 😊

Went with our daughter for a treat. Lovely waitress, very pleasant, lovely food and atmosphere. Nothing was too much trouble. Would definitely visit again.

Oh dear! The first point noted was that the price had increased, but everything has so ok accepted that. BUT the portion of meat was the smallest, thinnest, measly little amount ever. Considering the restaurant was virtually empty, more staff than customers and these massive joints of meat were just sitting there I could see no reason for such a stingy serving of meat. What was worse was that when we ate the meat it was SO dry and tasteless. I am assuming the plates are hot because the food is luke warm and was very quickly cold. Wish we had gone somewhere else. They were even out of stock of all of our first choice drinks. The only reason I have given them two points is because staff were pleasant.

I recommend the breakfast over the main lunch and dinner. You don't get much for your money. The meat is very sparce. Toilet checks are not being done. Vomit and blocked toilets galore. I don't recommend toby carvery crawley.

We arrived at 18.00hrs to be asked had we booked - no , then told there wasn’t any spaces in the restaurant just in the bar area. So we sat in the bar area and when we went to get our carvery the restaurant only...

A very pleasant carvery served by helpful staff. Plenty of choice and food at a very reasonable price.

I find food bit dry and taste blunt. Staff looks rushing and not checking if everything is ok. The ambiance has no inspiration. We just ate and go…

Beef awful quality fatty 3 of us left it all waitress didn’t care although after I asked did get my daughter some additional gammon. My son ordered banoffee pancakes honestly looked off pancakes poor quality banana black cream curdled. Refused to pay for the dessert...

We arrived 21.08. Was informed that kitchen closed at 21.00. Decided to have one round of beers before leaving. Was told to wait for a table. Complete ignorance from the staff and after waiting for 5 minutes we decided to leave. Horrible customer service.

We travelled from Staffordshire and wanted a nice wholesome dinner. That is exactly what we got and it was so tasty. Call me wierd but i love to fill my Yorkie pudding with peas and gravy and mint sauce. It was perfect and with turkey...

2nd visit and same appalling experience. Booked table for 3.25. Arrived on time ..yet again left to stand waiting to be seated. After no staff arriving and 1 very busy staff member behind the bar serving long queues....walked out after 15 minutes of waiting. Exactly...

great place to eat staff friendly and helpful always go to this place as food good and selection very good at carvery

britische Küche pur. Fleisch, Kartoffelpampe, Gemüse - dazu ein Bier. Geschmacklich nicht am oberen Ende, aber okay. Für ein „sehr...

Ha e to say went for the king size as I saw the small portion of meat my son got. Did not get that much extra. The vegetables were soggy roast potatoes were soft and not crispy, overall I have to be honest a waste...

The staff were reasonably pleasant and we were shown to our reserved table. Drinks ordered and we both decided on the carvery. Good choice of meats and vegetables. Again the staff on the carvery were friendly and helpful. A couple of improvements would have netted...

Lovely and friendly management Had a great breakfast ,always clean and tidy.nice place to eat have made repeated visit and would recommend friends and family to pop on

I took my wife and kids to have breakfast there my kids are really fussy but for my surprise they loved the food I really enjoyed as well me and my wife , staff are really friendly and helpful was great atmosphere defiantly will come...

Great choice for breakfast, nicely decorated with private 'rooms' off main restaurant, good standard in washroom areas

We held my mother-in-law's wake here as she was a huge fan of Toby's and was what she would have wanted. Our group of around 30 had tables blocked off for our use by Toby's and enjoyed a lovely carvery meal. We arranged for the...

Very good service really appreciate it very nice people and had a genuine nice time. Definitely recommend to anyone

Lovely helpful staff and good food as always. We visit once a week and always enjoy the atmosphere and food.

Me and my partner come here often and every single time without failure, no matter how busy, we always get great service and super food. Luke and his team are always polite and smiling even when it is busy. Special shout out to Melanie who...

Wow have returned since a year away, what a difference a year makes! Booked a week ago and was slightly dubious, but of a queue but straight to our table freshly cleaned by a member os smiling staff despite being busy. The restaurant was busy...

Terrible service got laughed at by the staff at the door which made me and my girlfriend feel very uncomfortable there was a fault with the oven which meant no pork so what’s the deal with the beef and turkey??… there was an entire section...

Lovely roast dinner for mid week treat , came with family, prompt waitress service , will definitely come again

Had a terrible Christmas day dinner here . Started bad when our waitress had the attitude of not wanting to be there. Two of the starters were untoasted ciabatter with Luke warm cheese sauce . Mains got worse with dry hard overcooked stringy gammon and...

We booked a table here on the first Sunday in November before going onward to Heathrow. The restaurant was havoc. Customers queuing out the door, the car parks were full and there seemed to be little or no organisation. We were told to wait at...

Such a rude infriendly & unprofessional service. The miserable rude guy on reception ruined the experience and lost business over how he treats customers. I walked in to be geared by him without a smile or professional approach. I responded but he chose to ignore...

Popped in for a breakfast on my way into work. I was served quickly and told to take any available table. The first thing I noticed there was a lot uncleared tables. And did not look clean. I could only see two members of staff...

Ambience of the surroundings are good. The staff friendly and helpful and the food is plentiful. Visited on numerous occasions and have a good rapport with one member of staff particularly. The choice of meats on the buffet excellent as are the vegetables that are...

I went with my family on a wednesday morning during half term to enjoy a carvery breakfast. To be fair the main all you can eat cooked english breakfast was really nice. Although my wife wasnt so impressed, she thought the sausages were over cooked...

Second visit post Covid and I must say the carvery was terrible. I have visited Toby many times and it has always been pretty good but today a Saturday I went with three friends and I can say the carvery was shocking !!! I have...

Been up all night with a bad stomach and been sick after having dinner here. Definitely ill from the food here as didn't have lunch and only toast for breakfast. Did anyone else get ill after eating here yesterday evening 07/09/2022 ? A shame as...

Extremely disappointed with this establishment family member ordered a vegetarian option to find out it was the only thing they didn’t have then went to order and found out everything that I wanted wasn’t available either won’t be coming back after being given a bogus...

Arrived for our meal at 1750hrs and although we were not actually booked until 1830 we were told by someone I presume was the manager that we could be seated earlier. We were taken to our table and the menu was just placed on the...

The worst Toby I’ve ever been to . The food was dry and cold and the waitress was rude and harsh to the point I ate cold food because I didn’t feel comfortable asking for it to be taken back . Will not be eating...

Awful cold poor quality no staff how hard is it to do breakfast shocking don’t deserve the business, cold sausages overcooked eggs all just sitting there felt like for about three days !

The restaurant has been refurbished recently but this has not included the reintroduction of cask ales nor pork crackling. Despite this it is good value at £8.50pp, even better with a 2 for 1 voucher!

Had breakfast there on a Sunday morning at 9.00. Food was cold, the coffee was like gravy, was so strong we couldn't drink it, coffee pots had sludge at the bottom. On the plus side, new refurb was nice and staff friendly

This is a Carvery, and thus you will get Carvery food. Not an a la carte menu. It is excellent Carvery food. The staff are helpful, and friendly. Great value for money. Recommendation is that you reserve a table. They get very busy, especially on...

Nice carvery - good amount of food and free soft drink refills. Reasonable prices. Service was good... what's not to like. We come here a couple of times a month. The restaurant is much nicer after its recent refurbishment. I recommend toby carvery crawley

No lamb again on a Sunday...Not a one off either. Just take it off the menu and reduce the Sunday price and be done with it. Outside seating full of bird poo, Not very appealing. Asked carver for a King-size to be promptly asked could...

the food was amazing love there gravy and always nice kind staff and tasty food would come back here again as it is cheap and yummy

Thoroughly enjoyed our visit to the Toby Carvery Crawley. Carvery was great and service by Pat O'Neil was excellent

Went there last night terrible terrible service food was cold some food wasn’t present and by the time it was our cold meal had been finished Customer Service is crap the waitise we had was amazing however the bar woman who we tried to pay...

I ordered three meals from this Toby to be delivered to my home the food was amazing plenty of it . However I have a couple of small complaints I said no stuffing and I was given stuffing and I ordered apple pie and custard...

The service we received tonight was top class the young lady that served us was professional polite courteous and very helpful. An overall great night.

Hubby and i had a meal today at the carvery , the food was excellent. We had a young girl called Ella who looked after us and she was lovely, That is more than i can say for the women who was serving at the...

About 3 months ago we booked a table for 17 people on 19th March for a family meal. On Friday 11th March they telephoned to say they were having refurbishments and our booking was therefore cancelled. Surely they could have given us more notice than...

What is there not to love about a Toby Carvery, and this visit was No different. Beautiful food I have recently had to go gluten free and there was still so much I could have. Including the crumble with custard (very happy about that.) can’t...

always great service, the food is excellent, such great value, large restaurant and a large car park

Used the delivery option through Just Eat for the third time. Again the food was cold. Gravy pot not properly sealed and spilt all over the rest of the food and through the paper carrier bag. The pudding was not what we ordered. If you...

My husband and I had booked for Saturday lunch and when we arrived the restaurant was fairly empty. We were shown to a table by the window which was draughty and felt very cold. ( The radiator was not on). As there were so many...

Had a great time. Staff very friendly. Food and chef 😋 👌 as always. Only down fall........It needs a DEEP clean in the restaurant. Cobwebs, dirty chairs, windows, table legs...and more. I will come and clean it for you.....for free. 🙃

What a rip off, staff were awful, the bar staff were very rude, was not worth the money, would never go there again for Christmas Day lunch. Food was ok, but the staff made our visit disappointing

I made a booking online, I then needed to amend the booking however no one ever answers the phone I rang multiple times left load of voice messages and nothing.

This has never been my favourite place to go but when a 91 year old friend requested it for her birthday treat I agreed. As we walked in we were not greeted. The 2 ladies at the bar were talking and didn't look up except...

This was my birthday meal and we deliberated for a while about where to go. Wish we had have gone to Parsons Pig instead. Food at Toby Carvery was average. The chef was as miserable as sin and didn't even acknowledge us as he served...

We came last night for a birthday celebration food was excellent and lots of it. We were served by saja she was such a lovely waitress nothing was too much trouble and really looked after us will definitely be comming back well done

Very disappointing, only had a small bite to eat. A roast beef baguette which was full of the fatty parts of the beef, no meat whatsoever. Roast potatoes undercooked. Shame.

A very clean and well run restaurant. Beautiful style building with a very cheery atmosphere. The staff were very prompt, helpful and friendly. No real queuing, it just seemed to flow effortlessly even though busy. The food was well cooked and very tasty, and meat...

Meat and veg cold and tasteless. Ice cream runny and no flake available Coffee poor. Only positive was the staff polite and efficient. All in all disappointing family celebration for my 60th birthday. Will not be returning

We arrived 10:15 on Monday 06/09/21. The blond lady at the bar was very pleasant and attentive. When we entered the dining area, there was a large queue as some items on the buffet had run out. We decided to wait and get the coffee...

The breakfast was nice. Everything except black puddings and scramble eggs is available. The overall is of good value of money. We will visit there again.

The place is very tired and looks dirty everywhere, staff don’t clean the tables just take away old plates. Watched as table next to me was not hygienically cleaned just wiped over with a dirty cloth. The staff are all miserable, the chef need to...

What a complete disappointment! Delivery roast. Was thrown away. The vegetables were so over cooked and limp, plenty of potatoes but not cooked properly, rock hard Yorkshire. Wouldn’t ever try again.

Excellent food and friendly service. I selected from the riser menu which was very pleasant s. I had a well earned lunch there ace really enjoyed it !

Service ok,food very average but the decor is terrible. Very tied & in desperate need of a refurbishment. Old furniture generally very tatty

I like the food and everything but,today I placed and order via deliveroo and I wanted something added to it. Not sure who picked the call but they were very rude towards me and didn't care to listen to anything I was saying then he...

This was my sons choice of a celebration meal for finishing school. Food was absolutely disgusting, beef tasted very weird, potatoes black and burnt, vegetables tasteless. The decor is dirty and falling apart. Left within 35 mins of arriving very unhappy! Will NEVER eat there...

had a voucher for 50% off so the meal was really good value - I like the roast my only criticism is that nothing is really hot, its always luke warm but I enjoyed it never the less. I had the Eton Mess for pudding...