Tinseltown - Gt Portland St in City of London, Westminster

Lo único bueno de este lugar es su asistente de gerente James, que aparentemente se encarga de todo y atiende a los clientes. El resto del personal parecía más interesado en tener una conversación informal entre ellos a pesar de estar relativamente ocupado. Tuvimos que devolver nuestras alas porque llegaron frías ya que nadie podía molestarse en sacarlas a tiempo. Gracias por los chocolates mate!

Mi amigo y yo esperamos una mesa, lo cual es normal, pero fue una señal para el resto de la comida. Cuando se trataba de ordenar se habían quedado sin algunas cosas en el menú, incluido el Philly Cheestake, a pesar de que solo eran las 7 pm. Mientras esperábamos nuestra comida, pudimos escuchar a otros clientes preguntando cuánto tardaría en llegar, solo un miembro del personal en particular insistió agresivamente en que era "normal" esperar 45 minutos por la comida y decirles a todos que deberían haber estado allí. habló de la espera de antemano. Al final, nuestra comida tardó una hora en llegar, y llegó fría y básicamente no comestible, lo que, aunque impactante, no nos sorprendió en base a la comida de otros clientes. Las patatas fritas sabían que se habían apagado, mientras que las tiras de pollo estaban rancias y se caían a pedazos, y todo parecía estar apurado. Después de devolver la comida de inmediato, esperamos otros 10 minutos para que volviera al mismo estado. Escogimos las hamburguesas por un tiempo antes de decidir llamarlo una noche. Nos negamos a pagar las tiras en la caja, que el miembro del personal aceptó sin decir una palabra, y la mesa de al lado también se negó a pagar la mayor parte de su comida. Con el baño de abajo también siendo un estado absoluto, nunca he visto un restaurante tan mal administrado. Tiempos de espera inaceptables, comida fría e incomible, personal grosero e instalaciones inmundas. No puedo imaginar cómo debe ser la cocina. No comido en un Tinseltown antes y no volverá a toda prisa.

Wow! Let me tell you about my experience at this Tinseltown branch. SAVE YO MONEY PEOPLE & DO NOT GO, runnnnn. 1. Firstly, we got there at just after 10pm (it was almost empty & there were plenty of seats but we were still made to wait around for 15mins for a table). 2. When we started ordering, the waiter kept telling us almost everything was out of stock (I understand we came late but bare in mind they were closing at 1-1:30am ish) so plenty of time for customers to order. At one point, we all ordered milkshakes (but apparently the machine broke down) so we went for Fanta and 7UP. Later we see a number of people ordering milkshakes for takeaways. We confronted the waiter & he informed us that the machine (magically) fixed itself. 👀 3. Whilst our food was being made, I swear to GOD we could smell a whiff of weed coming from the kitchen, I kid you NOT. At this point, I’m gagging at the idea of my food. 4. When the food finally arrived, my melted cheesy chips was like cardboard, it was literally stuck to the chip tray. However, the my bbq burger was quite nice. Long story short, this place was not worth it.

Mientras escribo esto, me entristece haber comido una porción de papas fritas con queso (no es mi pedido) y una hamburguesa de pollo crujiente y crujiente (estoy seguro que deliciosa cuando está caliente) y una porción de alitas de barbacoa fría servidas rápidamente. Hoy decidí probar la sucursal de la calle Portland y el hombre estaba decepcionado. La toma de pedidos y el frente de la casa estaban en ruinas. Pedí entrantes y platos principales juntos, llegó por separado y en 45 minutos para ser precisos. Me dieron los entrantes y tenía tanta hambre que decidí aceptar la comida mal entregada (plato sucio) y seguir adelante. El principal llegó con los lados equivocados y caídas x 3 (¡ordené uno y no estaba allí!). ¡No pude aguantar más y pedí bolsas y empaqué la comida, me levanté, pagué y me fui! ¡Al chico que estaba a mi lado le sirvieron su comida 20 minutos antes que yo después de ordenar más tarde que yo! La familia de al lado consiguió comida tardía y "hamburguesa de pescado" cuando pidieron carne. ¡Qué lástima! El 10% de descuento no ayuda a eliminar el sabor amargo, muchachos. Usted tiene los sabores, por favor, clasifique su entrega en el taller. No volveremos a visitar de nuevo!

Tomó 25 minutos para ser servido después de recibir una mesa. La comida tardó 45 minutos en ser servida. Ambiente muy ruidoso. La comida era bastante blanda.

I have no problem with food the food was amazing and so were the drink. I have a huge problem with the way the manager was treating the staff. Shouting and being extremely rude, he thought no one could hear him. To be frank, I feel extremely sorry for the staff that have to work with someone as rude and ignorant as the manager at Tinseltown Great Portland Street. In fact I won’t be returning because I felt so disgusted at the behaviour. I even overheard the manager say to one of the males that they are lucky he doesn’t punch them in the face. For me that is enough to call the police or head office because that is absolutely disgusting.

The waffles were soooo delicious! Especially, the chocoholic brownie waffle! Definitely a must for dessert!

2 weeks ago I went there for lunch. I have been there so many times but this is the first time I decide to review it. Generally their food is 4 star but on this occasion it must be a 3 star for sure. I like the fries, burger and shakes. However my wife ordered chicken wings for her main course. And it tasted very rubbery like it been microwaved or re-friend. ended up eating 1 piece of chicken wing and not eating the rest. Why 3 star as everything else was good, price was very good £20 for 2 people. But I will avoid the chicken wing next time

I wanted to enjoy this a lot more than I did 😞 The decor is nice, and the menu is vast (lots of vegan options!). I had a booking for Saturday night so I expected it to be busy. But my waitress forgot to submit half of our order so after waiting around 40 mins (I’m patient...) I asked about it and they resubmitted. Another 30 mins and I finally got my food but still no drink, and at this point I can’t be bothered to ask again 😥 The burger itself was fine but wasn’t worth waiting over an hour for... tasted like it was frozen. I mean it was nice, just not great. And then we waited like 30 minutes to get the bill so we could pay... I wish they’d have more staff on a Saturday night cuz the experience was kinda soured by how slow everything was. And I’m super patient. 😓

I don't often give 2 star reviews, but this place didnt live up to any of my expectations. Perhaps stick to the shakes, the american style food all of it wasnt great. Shakes on the other hand are great!

The biggest shambles of my life! Waited for 30 minutes with my boyfriend for a seat even though there were several 4 seater booths available . Staff where rude and only came to us once saying 5 minutes. At the end a member of staff told us it’s going to take longer than 5 minutes... yeah clearly Einstein . They would rather lose money than to seat a couple in a 4 seater. Run far away from this shop.

My experience resonates with others below. The staff who was serving us was extremely rude and that was only because we were asking if our meal was coming soon or not. Moreover they got the order wrong as well. I am surprised the manager allowed him to continue interacting with other customers after that appalling behavior. We will never return again. Adios Tinsel town keep your staff and say goodbye to your customers.

So my two friends and I decided to have dessert here after we had dinner elsewhere. My friend and I received our desserts pretty quickly after ordering but my other friend was waiting for 20 minutes after we had ours. We asked a few times about where her dessert was. The waiter was so rude, eventually saying there’s no point in asking me again and again because it’s not going to change anything. The service is so bad which is a shame because the desserts are great. I don’t think we will come back again, there’s probably other good dessert places around Oxford Street

My friends and I went here today and the kind of service received by the staff was horrendous. We complained to the manager and he was no better. He gave a half hearted apology but nothing was done about the terrible service we received. Will not be returning. DO NOT COME HERE!

I have been to a different Tinseltown before so expected much better than the service I was given. The whole thing was a mess people coming in the front doors pushing in no one taking any names down to say whose next to be sat down. A couple came in after me and was given a seat even tho I had been waiting around 15/20 minutes longer than them and when I questioned this the man said “because they have a baby in a pram”. I’m sorry but that is not good enough. After then being sat down it took 20/25 minutes for the waiter to come and take our order another 30 minutes for our food to come. We then had nearly finished our food and our drinks hadn’t arrived so my other half questioned this and then they started making the drinks pretty much when we have finished eating. There was a young man on the table opposite who asked for a glass of water 4 times and before he got one. The guy next to me was complaining the food was cold. Luckily our food was ok and hot. Need more staff on a Saturday and better organisation. I spoke to the manager after and he did apologise and take money of the bill which was much appreciated. But really expect better. Won’t be visiting again

Not nice at all like before. Need look for better place . Standard level is 1/5. Don’t want to go there any more.

New to working in the area so popped in for lunch. Depressing gaff and depressing food. Chips looked like they’d been hanging around a while. Five Guys is a few minutes walk, go there instead.

For the price we paid, the food was not worth it. Nachos were ice cold, even though we had waited 35min.

Brought out cold chips for entire group, sent back to kitchen- lady came with attitude when asked to send back. Then realised burgers cold too, no staff to be seen to send back so kept nibbling on it until we could get their attention. Once...

After a lovely afternoon at Hyde Park with some friends we decided to grab some dinner before heading back home in different directions. We decided to go to Tinseltown as I have a fussy little boy who wanted some chips. We were quickly seated and...

I was looking forward to trying out this restaurant but was very disappointed. The burger was average and terrible fries. Serving size is very small too. The milkshake I tried was ok, nothing special. To be honest, save your money and go to McDonalds coz...

We took some artists from American and I was embarrassed by how rude and dismissive the staff were. We were very polite and patient but I absolutely won’t return or recommend to any of my friends in the future

I like eating here and visit often. Tasty food and milkshakes. One of the best American burger places around!

So I did a review a while back, gave it 4 out of 5, enough though it gets busy, the food was good. They have changed their menu recently, taken off some really good stuff, seems like they are cutting corners, poor service, poor food...

I've been to tinseltown a few times, but this particular visit was the worst. It took about 45 minutes before we got to order, we kept calling staff over & each time they said they'll be with us in a minute yet they never came....

If you’re considering going here for food don’t bother! Don’t even bother thinking about it! The food here is so bland and not worth a penny! The service is poor, my friends and I ordered pretty straight forward meals yet we waited over half an...

The food wasn't anything special and the wait was a moderate period.. so the food wasn't piping hot. A mediocre experience although the lunch menu is good value i have to say

This has by far been the worst experience I have ever had. Service was terrible and food took an hour to arrive. Despite telling a member of staff that we’d been waiting for over half an hour for our food, we were told that as...

I had the recommended wrap and my husband had the steak and we both enjoyed our meals tremendously. It was excellent too the fact that its Halal which made food hunting for us easier in London amidst the hunger pangs induced by shopping! I also...

Great shakes and food, but awful service and extremely unfriendly and unprofessional staff. The restaurant has staff shortages so you’re in for a long agonising wait. There are local diners out there with much better service. This is appalling for a popular and renowned Diner...

Went for lunch with a few friends. Great service and choice. My burger was delicious, up there with the best. Nice additions to the menu.

Heard about this place from several friends and have always wanted to try this place out. My experience was excellent and it was everything that i was hoping for. Milkshakes here are a must try here, with various types of flavours there is something for...

Typically we love Tinseltown food a big fan of their burgers and shakes. Today's visit was far from ideal, quite dis-organised staff, he forget to order our starters and served the burgers almost cold, also he haven't asked which bun we want to choose as...

Great food, decent price, their desserts are absolutely brilliant, good central location as well, this place gets very busy.

So for sake of clarity, I don't like fast food nada nah ah nah🙊. However sometimes there are situations where you can't avoid it. So after a busy day at work I hit Oxford Circus for some retail therapy😄. What followed was a famished me...

I had ordered a Classic chicken burger with fries and an Oreo milkshake. I have to say i was very disappointed in the burger as there was hardly any chicken in the burger, was quite dry and the salad in the burger didn't look or...

This is a nice place, it's good that it's open till late as we are limited for good late desert parlours in London. Milkshakes are great! The only thing that lets this place down is the staff and the security. The security guards always behave...

I adore the milkshakes. oreo mmm however the waffles are not so great kind of soggy. service was good

First of all: the food is lovely but a bit overprised. Nice and spicy dishes. But the service needs improving. The staff seems bothered by us. We were rushed into ordering in a hurry. Half of the orders were mixed up as well. The restaurant...

We were lucky to chance upon this halal place and came before the crowd as we were seated immediately upon arrival. But it took a while before we could place our order as there were only two waiters and it took a while more for...

The toilets were digusting and put me off the rest of my experience, the food was also awful and service was terrible even though the restaurant was half empty. I wouldnt like to see the kitchen based on how dirty everything else was in this...

The food was really great! We had the Fired Up Burger and it was sooo good! But you really have to try their desserts! Its so heavenly! :-)

Avoid, avoid, avoid. This place is definition of cheap and I don't mean in prices. Service was really poor and unattentive. The fries were nice. Everything else sucked. Avoid the nachos at all costs, you won't taste any worse in your lifetime.

Food was nice, nothing special Service - average tables clean however the cleanliness of the toilets were terrible Had to wait a bit for the food Prices quite expensive for essentially burger and chips

I would recommend this restaurant for those who like burger .. nice staffs and very helpful. The burger was very delicious and we really enjoyed the meals. Coming back again for sure.

Extremely disappointed with the food here, the nachos are overcooked, the chips were cheap and salty and I found part of a plastic wrapper in my burger. Table's looked grubby and scratched. Our waiter however was very friendly so cannot fault that. My boyfriend and...

This place cant be noticed not unless u walak on that area. A small narrow door and people on queue. The shakes they have is heaven especially the ambassador and the mango flavoured one. The burger is good but since im not a fan of...

Came here after hearing so much about the place. We either came to the wrong one or what we have heard is untrue. We had to wait for a table but only 10 mins when we were seated all I can say is refurb. The...

Great food we thought and the milkshakes were superb to polish off are meal. The waiter was very good and was attentive to are table and the prices were decent considering the area. Would recommend.

Called in a couple of days ago as my daughter's love this chain.Our service was prompt and food as expected of a burger joint.No doubt I will be dragged back by my teen daughter's but at least their salad was lovely n fresh!!

I enjoyed eating out here and must say the burger was delicious, but it was not American in anyway!! The size of portion was not American and also they do not accept American express!! So it does not lives up to its headline! Once the...

First night in London and we thought this place looked quite good. Food was lovely, no complaints and it was a cheap deal. Can't really ask for anything else. Except good staff. Which we didn't get. The girl took ages to clear or plates but...

Although the food was good the atmosphere was awful with it being too loud with music and staff juicing fruit and shaking mocktails next to our table. There's also extra charge which is included and wasn't happy with the service. Tinsel Town used to be...

This is probably my FIRST ever review for anything and the only reason is i can get over how rude the staff were this evening. I have been there like a million times and i understand it is popular and busy. However, we waited 25...

My partner and I were looking for somewhere to eat the other night after shopping on Oxford Street for the day, I fancied a milkshake so I suggested Tinseltown (bearing in mind this is the only reason I have visited Tinseltown in the past). We...

It's good restaurant, nice food served by very friendly staff. However not a good place if you are looking for a family eat out, especially with kids.

Visited as we were passing and menu looked promising We were sat quickly and there was a good choice of food and large range of milkshakes. We ordered burgers a standard cheeseburger and a barbeque burger. The main course price includes a side and dip,...

We visited on an evening and the place was exceedingly busy with a few rowdy groups. The chicken and cheese burger was average but nothing to rave about. The nachos starter was very tasty and generous. The lambchops were well cooked but flavourless. The offer...

Not many halal places around this area but good to know Tinsletown is and it was busy! Despite this we were seated downstairs in 10-15mins. Went for the steak which was well done as asked but nothing special other than that. Had to use the...

They have interesting menu and in big portion (for me) and yummy too. the price also reasonable for us as we finally get to dine at halal restaurant in london and recommended by our friends there. The staff were kind. The lower ground of the...

My husband and I have been to this tinsel town many times. The staff are usually very nice. My husbands burger was burnt and had to be replaced, the staff who was changing it seemed really moody. On this occasion I found the staff quite...

I'm not entirely sure why the reviews for this place are not as good as I think the experience was. I ordered a spicy wrap with fries. I thought the quality of the food was good, was hot when it arrived and the fries were...

I visited this place recently and all I can say is it's average. I chose it because my girlfriend really wanted a hot dog and it was the closest halal place according to google. The decor is quite nice with an Americanised scenery, but the...

Food always tastes good in this place ! Not to mention the shakes... delicious ! ❤💛💙 Yuuummm !! 👌 Very nice and friendly staff as well ! ✌

the waiter who greeted us was arrogant from the start. food turned up cold and my dish was with chips instead of the salad I ordered. when the food came back it was still cold and still with chips so I had to ask for...

While we were waiting for our food staff was goofing off. One was trying to do paperwork at a table while others threw sprinkles and powder sugar on him. The continued to joke around and eventually sit down at a table and eat and drink...

Love this place. If you are looking to have a gorgeous milkshake, then this is the place to look out for. They have an amazing range of shakes. Ferraro Rocher and Chocolate Brownie Milkshake in premium category is my favourite. They do serve burgers, sandwiches,...

Been to this restaurant as well as the one based in Farringdon. Very tasty food & decent service. Although one thing they have in common is the lack of space in the restaurant, tables are very close together & not private at all which can...

We arrived at the restaurant around 9pm and was asked to wait for a table. A couple came in after us without a reservation and were seated straight away which we were not pleased about. Once we got seated we were waiting at least 15...

I've heard people talk about this place for so long so wanted to try it myself while I was in London with friends & i was pleased! The beef cheese burger & chips were lovely as was the Choc brownie sundae - delicious!! I think...

So I decided to organise a Girls Night Out (GNO) with my girls, and we all agreed to go to Tinseltown in GT Portland Street. The location was easy to find (next to the Congolese Embassy) which was a plus. I had reserved a table...

Went there with boyfriend to try something new. Table was available pretty quickly, however the waiters seemed lost and not knowing what to do, they had no work to do so they kept walking around and one guy was just standing there watching people eat......

The atmosphere and songs were pleasant except for the awkward waiters who were waiting and walking back and forth. The steak was nice and cooked well with juicy flavours but the burger was terrible and dripping in oil. For desert I ordered a waffle but...

Visited here with my family - the food was pleasant but overpriced but it was the staff who were so awful. They can't wait to snatch away your plates and cups as you consume your last mouthful and one actually tutted at us because we...

I have been to Tinseltown countless times and the food never disappoints each time! The one thing you have to try is their milkshakes, they are amazing! My favourite is Maltesers one, it is really good. The one thing they could work on is their...

As soon as you arrive in the restaurant, we can see on the staff face that they are not happy to serve you. When you are eating, they are around, waiting you to finish. You don't have even the time to ask for the bills...

I visited whilst on business. Waited over 30mins and everyone befre me was seated as they came in couples or groups. Terrible experience. Each time a table was vacant i was pushed back for another 10mins each time as i wasnt " priority" Finally was...

My kids loved the food. They still remember the name and insist on visiting this place again. Highly recommended. Loved it.

I have been told to check this place out by a friend. This lovely place has a good variety of food and tasteful choice of Milkshakes. The service is ok and the food is bit expensive.

Found this place as looking for somewhere quick and my partner loves burgers! Milk shakes amazing ( real bananas!) lovely for tie sky girl served us who was working harder than all the other staff put together! Burgers good, chips crisp! Salad covered in mayonnaise...

Food was appalling didn't look appealing at all so was the service by the staff seeing as they weren't even that busy but still took a very long time to get a table and food served.

Me and my friend visited mid afternoon and it was very busy. Had to wait approx 5 mins but the space downstairs was closed and we didn't understand why. If it's extremely busy then they should open it! I ordered the classic steak with chips...

Me and my wife came here for burgers, the food was very good, service was prompt and i would come here again

They serve the best 'Macho Fries' ever ! I really enjoy cajun chicken wrap with salad. Its amazing you can get free side and a dip. Decent prices for a night out in central London. I love their dessert menu - absolutely love their waffles....

Visited with my daughter after a day shopping on Oxford Street. We didn't have to wait very long to be seated. They seemed rather busy, but the area downstairs was not open to customers(?) We had to wait a while before we could place our...

My friend took me to this place and I must say... what an ordinary burgers. Nothing special, nothing creative. Decent prices and good sizes. Won't come back though, there are much better places on market.

I don't understand the bad rap about customer service here. I've always had great service and they were always realistic about time to wait when it's busy. The food is good, especially the chicken burgers, taco's, pulled beef. Milkshakes are not bad either... Not GREAT......

I came to this place with my wife. We were absolutely shocked! This place is terrible. The food is nasty, the milkshake is basic and overpriced. But most importantly, the customer service was completely shocking! I will never set food in this place again! Overpriced...

The food was good, the service not so. We've enjoyed other Tinseltown restaurants before and never had a problem, I just hope that this city centre restaurant doesn't go the same way as a lot of other London restaurants with such a transient work population....

I should state I am an early adopter of Tinseltown, having always travelled out to Hampstead to the original branch for milkshakes etc. I was delighted to learn that they had opened on one on Great Portland Street. Unfortunately, it is nowhere near the same...

First the milkshakes are amazing, I had the tutti fruitie which was so tasty, then followed it up with a large don burger (double burger, halal beef bacon,and cheese ) with chips and side. God it was good!! And for £28 for two of us!...

Had a wide variety of different milkshakes to your classic Oreo milkshakes to amazing hybrids. Defiantly enjoyed my fill of Buffolo wings, fries and over ate with the colossal Empire burger. Atmosphere had a great American diner feel, defiantly recommend to go with friends, family...

really enjoyed my brownie milkshake, the salad with my main was delicious, puddings looked amazing but couldnt finish them.

I will give the staff 5* as they are so friendly, helpful, and humorous. The meat is a lil' bit dry, nothing special about the menu, price is OK, place is clean. I also didn't have to wait for a long time to get everything...

The oreo milkshake here was amazing and ordered their piri piri chicken but this was just ok nothing special. They don't seat you until everyone in your party has arrived which can be a bit annoying if you arrive before everyone else in your group....

Been here twice now with friends, because the meat is halal. It's pretty good value at £9 for a main, and probably worth the price (maybe minus a few pounds). The booths are big, and we were seated promptly. I can't help but feel unclean...

I remember coming to the same Tinseltown few years ago and I remember how we loved it. Today, we took my husband to celebrate Father's Day and their food esp their milkshakes were awful! It was full of whipped cream (whipped cream which was also...

American diner booths & the biggest menu ever! Portions are huge, order with care. Oreo Milk shakes are highly recommended, as is the cheese dog.

It's incredibly hard to describe what terrible service we received at this "restaurant" as so many of the events of my visit were totally farcical. I visited with a group of 20 for a birthday meal. This restaurant doesn't take reservations upon arriving we had...

I like Tinseltown when I went I was seated straight away my order was taken quickly and I liked the fact that they have decent music playing in the diner and the food and drink was excellent and it's cheap it's open late so you...