Tim Hortons in Gloucester

love that they put cling film on the drink so it doesn't spill!

Very teasty burgers Lovely Nice sauces. We tried Chipotle Mayo sauce as well. Ice coffee was nice . Price is good as well 👌

No problems with the ordering or the food.

The same exceptional service you expect from the store. Due care and attention in making sure your order is received in one piece. Highly recommend.

Food wasn’t great, coffee was cold

Friendly helpful staff. Food is always hot and tastes amazing. The cost for the quality of food is amazing. Probably my favourite fast food chain to go to now!

Amazing customer service! Ran out of one of the items ordered, rang me within 2 minutes of placing my order to offer me something different and also sent some free items to apologise.

Went all the way to Gloucester from Swindon to check the place out. It was a very novel experience. Nicely decorated interior, very clean. The food was very good. I had a triple burger and those lattice shaped fries and a coffee. Its like a combination of McDonald's and Costa (with better quality food and coffee). Honestly I really enjoyed it. They did get my order wrong with normally would bother me but the meal was so good I feel it made up for it.

Love Tim hortons fast service too

I had a chicken rap and within 1 hour of eating i got a sever pain in my stomach and then i got diarrhea, the women behind the counter has 0 customer service, very rude.

First time at Tim Hortons - had an omelette with a latte. Due to having to wait a little longer than expected I got some extras even though I didn't express any distress.

Amazing breakfast. Really tasty, great portions and great value for money. Please open a branch in or near Didcot!

Absolutely fantastic, great breakfast. If you needed anymore proof that Canada is superior to the USA, then here it is. Great food, great coffee and very reasonably priced.

Great staff an location went above and beyond even swapped a doughnut for me

drinks and food are in the same bag, I had an iced drink and my food was stone cold

I'm not sure what has happened to the coffee, but it was the only thing they had right. Food is pretty bland, but their coffee was the best in Gloucester, until recently where it seems to have changed and is now disgusting

Tim Hortons is decent for a quick coffee and snack, but it can be hit or miss. The coffee is okay, but not always consistent. Some locations have slow service, and the food quality varies. It’s good in a pinch, but not my first choice for great coffee or meals.

I did not receive my order and would like a refund. I cannot find a contact number.

Great service and friendly staff

Went in to the toilet and found excrement on the floor

Food was OK nothing special, fries were nice, burger wasn't that great, milkshakes were nice, would try again but not in a hurry

Unbelievable experience, tim hortons is very credible and will completely fill your appetite

Excellent peace of service - very fresh and hot food always thanks Tim Hortons

£40 worth of food for it all to be cold, stale doughnuts and two overcooked burgers that had no joke but about two whole handfuls of onion in them… poor quality of food considering the price of everything. Only thing that’s nice chips that I still had to put in the air fryer to make edible for my child….

Food would have been amazing if it hadn't been stone cold.

Shockingly bad and slow service, got one of our orders wrong and forgot it. Coffee tastes like waste sewage water. Avoid.

Thank you Prashant for excellent service

Polite great food great staff and great menu

Clean and quick service. Food nice but not exceptional on par with a FiveGuys but with a wider selection.

Really good coffee and treats!!

Poor service, waited over 25 mins for 2 burgers and 2 doughnuts when the place was empty. Rude and uninterested staff would not recommend or return.

The staff are always polite. Everytime I go in, there is always someone cleaning no matter how busy or quite making sure it's up to standard. I have never had any problems with the doughnuts but can't rate anything else as that's all I go in for.

So so slow. Rude staff. Food is awful. I honestly don't know how they are still open.

Great donuts and great service! Definitely recommend.

Really good food drink and service Would recomend

The tim hortons team was very nice and friendly. They served the queries at first place and assisted with the best coffees. The team was very good. Jaswinder- team member solved the queries well and assisted us in getting ours first hazelnut coffees and best vegan options.

We had a wonderful experience at Tim . One of the staff members Jaswinder helped us to choose one of the best coffee and suggested us nice vegan options. We enjoyed a lot.

Very good service, food enjoyable

Very good service by jaswinder and affordable

Always lovely customer service from Jaswinder!

Great food, fast service, brilliant drinks

Did not enjoy this at all. Greasy, cold and poor value. Will not be returning.

Good food, fast service. Very yummy and satisfied. Brightened my Sunday Morning.

Very clean, food was good, staff were very friendly

Good atmosphere. Good choice of hot drinks. Good breakfast options with good value. Burgers aren't that bad either. They are open till about 11pm so can stay there to chill or work on some things if you want a space by yourself. £1 breakfast always a bonus

very accommodating, good service

Very comfy and friendly environment. Loved to be here and we are a kind of frequent visitors.

I use to visit here oftenly, the atmosphere inside is very pleasant and my family kids always prefer over other eat ins. The foods are very tasty as well.

Brought my twins here for a treat. Lovely food and service. Would come again :)

The employee were very kinda when talking and the food was exceptional

Very warm food and a free doughnut ❤️

Amazing food lovely staff - fairuz especially

Fariuz is wonderful, great customer service!

The staff are very friendly and helpful. The place is also clean and well ventilated.

It's ok Service can be a little slow and breakfast deals have got more expensive

Tim Hortons Gloucester is a fantastic spot for coffee lovers! The staff is very friendly,specially Manpreet and was really helpful,service is quick, and the coffee is always fresh. Their donuts are the best, and the cozy atmosphere makes it a great place to relax. Highly recommend stopping by if you’re in the area!

Lovely service, Quick and fast much recommend

HYGIENE CONCERN!!!!! We are just dining in right now at 12:30 pm on 12 Dec 2024 and there’s on-going air-con cleaning around the dining area. You can imagine the dust from the filter and the air-con unit while customers are eating!!!!!!!

Quiet and calm perfect for a study coffee place

Great donuts hot chocolate. Could do with some cutlery. The place has been done up since it was a pizza hut. Well worth a visit for a treat.

Food generally pretty good, sometimes lattice fries taste reheated, today they were nice, fresh and hot, chicken burger maybe a bit reheated and chewy. Staff are always helpful and friendly. Atmosphere generally pretty quiet, sometimes a bit too cold with aircon. Recommend this store and will be coming back 😋

Served by Jaswinder Very polite . Lovely environment Would defo come back 👌🏽✅

Tim Horton is awesome I had the double cheeseburger meal with the sweet chilli sauce. Jaswinder served me and he was very pleasant and helpful.

Staff member were amazing. I love the place and coffee.

Ok so this was the first Tim Hortons in the UK which agreed to customize my drink just like how it’s done in Canada! The guy who served me, sorry I didn’t catch your name but what a star you are! Thank you!!

For a restaurant that is so quiet, they get the orders wrong every time

Great place ! Clean and friendly !

Burgers are scrumptious,very tasty indeed and the mocka was very rich full of flavor.

Nice place. Highly recommended.

Have tried Tim hortons Burgers and drinks and they serve halal chicken as well, which has been amazing

nice donuts and french vanilla latte is the best

It was great! Thanks Brashant & Fairuz!!!

Went through drive through and served by a lovely man. Coffees were lovely

Food was very nice loved the food, burger was very nice and staff is friendly

i loved it, food was good and staff is so friendly,worth trying

Great food and great iced latte!

went to Tim Hortons on its first few days of opening and the experience and quality of food was exceptional given this i thought it would be a Christmas treat to eat out with my family so arrived to a relatively empty restaurant given its size with my three children and wife - ordering process was faultless however waited a few minutes and when called was told to wait for the three children’s meal boxes, was given these and all the drinks (excluding orange juice) and told remaining food would be brought out, when I went to our table realised orange juice missing so went back to ask, was abruptly told I have to get it myself from the fridge! Returned to my table, kids start eating their food complaining lattice fry’s was cold (and they was) but we let that go! Waited a further 10 plus minutes and still no adult food, went to ask where it was and again abruptly told it would brought out. Sat at table for a further few minutes by which time kids had almost finished their food except cold fries, re-chased food and told it’s coming now, sat back down and food brought over. Whilst the food was good (adult meal) the whole Customer experience was shockingly poor and undoubtedly explains why the Restaurant footfall appears poor given the time of day when you’d expect it to busy. I worked in a senior customer service customer role for over 10 years and it’s fair to say you need to re-evaluate the whole customer service experience if you are to succeed in Gloucestershire. The price too does not reflect the quality nor service - £8.99 for 6 donuts?

Excellent serivce as its hallal

Very pleasant experience every time we’ve been!

Every time we have been the service has been great.

Lovely staff, working till the last hour and giving accurate wait times. Almost always warm from the ovens. Highly recommended.

Always clean, great donuts and drinks

Food and drinks are better than Costa 🤗

Brilliant service at great prices. The breakfast deal is amazing.

First visit. Just a drive thru take away Double Macchiato and Flat White. Macciato was huge and tasted awful, Flat white was pretty much just milk, no coffee taste at all. The worst coffee ever in any country. Last visit

Fabulous service and I love the TimBits. Just the thing when you want a sweet treat

Another great trip to Tim's lovely coffee special thanks to Jaswinder great atmosphere

Decent addition to the fast food options in Gloucester, great service. On the expensive side.

Always get quick and good service from the staff

Good burger. Amazing gingerbread latte

Lovely staff, great service! Definitely be coming back!🙂

Clean modern layout, delicious fresh food and wonderful menu selection!

Tim Hortons has a nice dining experience, with delectable refreshments and food, the prices are reasonable. Jaswinder is really helpful and trustworthy

10/10 jaswinder was very helpful:)

Long wait for food with, half hour added on original time straight away. Wait defo isnt worth it! The chicken burger was grey and looked very cheap. To the point it wasnt eaten after a bite or two. The festive fries with gravy and cheese are however really nice! When you have any cheese and gravy. Probably 5 strands of grated cheese and 3-4 fires with the gravy on. Defo wont be ordering again! Specially with the £6.50 delivery and service fee

It was not busy the time we went. However, there were a number of tables that were not clean. The food we were served was cold. And the lavatories were not that clean and needed some minor fixes. Would not go again.

Food is nice. The service at the till could be better. We have to order at the till because through the screen we cannot remove certain ingredients that we are intolerant to, so we have to use the till, and sometimes we have to wait for a long time until someone attends us or I have to draw their attention to be able to make my order. Overall it is good and the breakfast is enjoyable.

Donuts were average, was meant to be a selection box I got 3 flavours, 3 of the same one which was poor and not 6, disappointing assortment and not worth £16

Great service from Jaswinder, met all our needs

Great food, love the hot chocolate, unlike a McDonald’s version which is usually watered down so much it is disgusting. Always opt for Tim Hortons over other places if we are looking for a vegetarian option. One thing that irritates me is that that they clear off the order for pick-up a minute in, and when you go to the counter - they say it isn’t ready (even though it says ‘ready for collection’). I can only assume it is to make their figures look nice but it kind of makes that “order ready for collection” screen pretty redundant.