Mcdonald's Restaurants in Gloucester

It's maccy Ds as for service was quick and food was hot which surprised me.

Very nice staff special a lady called queen she amazing

Today I had the absolute pleasure of meeting Val the hostess! She is holding this place together! My daughter’s app order didn’t arrive to the table, she went to the counter and was spoken to very rudely by the team leader and dismissed. Thankfully Val stood up for her and explained she’d not yet taken the order out. The order was now presumed stolen by someone else! The order was remade and delivered by Val. Not long after we had the same problem of a missing apple pie order. Once again the lovely Val sorted it out. She is so friendly and kind, I hope your team appreciate her!! Thank you for all your help today Val. Disabled toilet and ladies used today but no loo roll in any cubicles.

Really bad, always have food missing, can't seem to get the order right. People working there are just kids, and so is the managers. Won't be using again.

Good..have enough space for dinning 🍽. Near to Gloucester cathedral

terrible service. waited for my espresso for 20 minutes, when they gave it to me the coffee was completely cold, never again

I have checked the menu online, collected some change at home for the order, when I came to McDonald's the prices were higher than on the website, bad experience

Do not order from this restaurant through there app through uber ? No drinks no dessert terrible customer service and 4 very upset children DISGUSTING

Food was slow (around 20 mins) other than that typical McDonald's.

McDonald's has quick food that tastes good with little to no hassle. The food and atmosphere is what you would expect from any McDonald's, but the wait times have been far longer than I've seen from other McDonald's locations.

When orders aren't fully delivered, it would be nice if the items were delivered for free, or the refund was enough to order the item(s). However, McDonald's doesn't think this is necessary... the feel like you should lose out when your meal isn't fully delivered. Order through a different app. Or go elsewhere...

Ordered through "McDelivery" and didn't receive one burger, called the quoted support line and they told me they can refund me £2.88 (the burger costs £6.89) and can't do anything more, not even get a replacement burger or refund the delivery fee. In order to get the actual burger I paid for I have to spend a minimum £8.68 without tipping the driver, and there's no other escalation point or complaint line I can speak to. Apparently this is "McDonalds policy" and they "hope I have a better experience next time" but have literally pocketed my money and claimed there's nothing more they can do. At a minimum that sounds like fraud - there's zero reason for McDonalds to change their behaviour because they're literally profiting each time a customer doesn't get food. If you were me, would you order from here again?

We visited Mc D’s, Westgate St on Saturday 13th at 11am and had a great experience. We were initially greeted by “Queen Val” as we entered the store and as it was just before 11am and we wanted to eat from their Main menu so were told to take a seat. Have ordered our food and opting to collect from counter Val offered to bring our food to the table, which was a nice gesture! There was an unfortunate wait but when food arrive it was piping hot and worth waiting for. I would like to add that we are all so quick to judge and complain when things don’t go right when eating at a fast food chain and don’t give credit when it’s due! A big thank you to “Queen Val” as she like to be known and the Manager who also took the time to visit tables ensuring customers experience is an enjoyable one..

Food always cold! No communitation with the personal and not even talking about the HIGIENE!!! 😑🤮🤮

I recently visited the Gloucestershire WestGate McDonald's to try the new limited edition burger. Unfortunately, my experience was far from satisfactory. Upon opening my takeout order, I found a hair inside the burger. This is completely unacceptable and ruined my entire meal. While the service was good and the atmosphere was just okay, the presence of a hair in my food is a serious hygiene issue that needs immediate attention. I expect better standards from a global chain like McDonald's and hope they address this issue promptly. I am extremely disappointed and will think twice before visiting this location again.

Do not order a delivery from this restaurant. Your order will arrive cold and missing items. We've given them the benefit of the doubt a few times now and they've let us down every time. If you do order do not use the macdonalds app as they're refund policy doesn't allow refunds for missing items.

Lack of communication, staff, queuing system, priority. Food was served cold, as waited so long. Many, many food items were building up on the front counter, with no- one to collect. Just eat/other food couriers we're served as priority, rather then the customers waiting in store. After a 30 min instore wait, refused the cold food, got a refund. DO NOT USE THIS STORE, WAIST OF YOUR TIME AND MONEY.

ordered online. didn’t give us the correct food then hung up on us and proceeded to not answer.

This McDonald’s is pretty good in town, despite it getting packed sometimes and they close the upstairs bit which is annoying. You can order on the app which makes it easier for customers to order their food, and of course saves time because you wouldn’t have to wait for the queue then. You’ll need to wait 5-10 minutes for a large 9 chicken nuggets meal (I bought it for £7.99) which in my opinion is fast and the service is good. They’ve got an upstairs bit too which I like going.

Food was great. Very busy though. Had to sit at dirty table

Ordered on app, turned up. After 20 mins 1 person had been served. All the food for twenty orders was sitting there waiting to be packed. Including probably my now cold food. One young man who was the only server had asked the kitchen for help and got refused by another young man who continued to pile up food not being served. Got a refund but couldn't refund points. Tried to give me apple pie x 2, sorry can't as on checking they had expired. Sums up this store. To his credit the manager said they were short staffed, but it doesn't excuse the cold food he was going to serve to other waiting including delivery drivers who would end up delivering stone cold food to customers. This store deserves zero stars. If you ever get served expect the food to be cold. Go to the McDonald's in the nearby retail park (st Oswalds park) who are 100x better than this McShambles. Avoid this store, don't even think about going there. Life is too short.

Not sure you can rate for atmosphere in a fast food restaurant, so I've given 5 stars as no reason to mark them down. I've given 4 for food, only because l prefer my bacon crispy😉

For children or young people McDonald's is absolutely fantastic. As an older person in my opinion who is going in on their own to get something to eat there are definitely better options. Although as a franchise the food is consistent.

I go here Monday to Friday mornings and have a coffee and sometimes I have something to eat. It is very clean and the staff are very friendly and helpful too.

Terrible service, Terrible management who are incompetent and don’t do the job!!! You wait so long for breakfast for then to be told we run out! Then the McDonalds App doesn’t work and they say it’s nothing to do with us!!! It’s your f***king app of course it’s to do with you!

It was a great experience to be here today. Its really commendable that Miss.Mariama was keen to make us comfortable and made sure that we get seated immediately and food arrive ASAP. Overall the experience was amazing

The food was from KFC. I went to KFC... got food... walked to mcdonadls... and ate it. That means the food was mcdoandls. But i dont know why the tv was off when i asked him tot turn it off. Also i have diabeteiessss and i like to take big poop in the toilet but the toilet had no water. Then i walked outside and ate some food. The staff told me i was an... I diot? I think he was comlplemnenting me. Pretty good.

Ordered the steak stack meal with coffee. Fries were as usual tasty. The burger was only just warm and it didn't seem particularly freshly made. The coffee was very good. I do like the machines to order, but I wish the payment part was either higher up or accepted contactless.

Poor service. Dirty tables and uninterested staff.

Miserable meal, everything was barely luke warm. The self-service machine wasn't working properly. Despite it being quiet for a Friday evening it seemed to take ages to my food and it obviously wasn't being made to order. Would have taken it back if I didn't have a bus to catch. Fries were soggy and unseasoned with both the sauce dispensers empty. Chicken nuggets were not crispy and only warm. The burger was dry and rubbery with most of the sauce had leaked out. First time I've been to MacDonald in five years and went there as I was starving and in a hurry. Should have eaten my bus ticket it would have been more satisfying.

What can you say? Its McDonalds .....

Food was as good as gets,accurate takeaway order,just too a bit longer to actually get it,,app also stated I had collected my food,I hadn't

NEVER GO HERE! McDonalds.. more like McCRAPLDS. I went to this establishment with some friends for what i thought would be a GOOD HEARTY meal which was FAR from the truth. Very simple order of a chicken select meal and two VANILLA milkshakes. I waited about 20 minutes for this order and by the time it came we sat down the chips were already COLD and BOTH my vanilla milkshakes were BANANA so I went to the counter and told the lady I had ordered VANILLA milkshakes and waited there for 12 minutes while I assumed they were fixing their error. 12 MINUTES later I got my milkeshakes WHICH WERE BOTH BANANA AGAIN.. I WAS FUMING!! POOR CUSTOMER SERVICE AND I F*****G HATE BANANA!!!!!!

This branch of McDonald's could do with some additional screens to order your food on, as it was very busy and we had to queue for a screen to become available. The area where you collect your food is spacious enough, although there's no where for the delivery drivers to wait separately so they clog up the main area. The food was cooked quickly and was very warm when we received it. Our order was correct and the food tasted good. There is a good amount of seating inside, all of which was promptly cleaned and made available for the next diners, when people left.

A fine outstanding version of a McDonalds

Rahmat was a great help. Will be coming back again!

It was just a McDonald's, a burger with the last of my points. I noticed the toilet had no soap so I asked a lady if she could help... I had such a lovely response from your employee Niluka, she made sure at the first opportunity she had that the soap was filled up. I know this is such a small thing but I think things like this should be pointed out regardless of what job someone has. I hope Niluka gets some recognition for her hard work, she seems such a lovely and friendly person, and she could be anything she wants to be, please pass my regards on and I hope that the company will do something for this individual to recognise their commitment. Thanks for the burger!

This place seems to always be busy. We tried it out and it was fine but not great. Inexpensively... got the wraps on sale... not enough sauce on them but they were warm. Fries were good... difficult to find a clean table.

We went at lunch time on a Saturday so it was very busy but still nice to have a snack with Mrs and kids plus friends

Lady at the front counter was friendly but when I got my food I was given a mcchicken with mayo on after asking for it without which the girl at the counter changed for me, but when I made it home I was missing a Big Mac after paying £6 for the bloody meal and the chips were cold after a 5 minute journey home.

Best maccies I ve been ,very busy but the staff still took time to be friendly and curtios, very impressed by the member of staff who helped people to find seats and collecting their meals for them if they had children or were wheelchair users and in addition cleaned and swept around the tables.👍👍

This has to be the worst branch I have ever been in, every table was disgusting and the customers were cleaning them fir themselves. Every bin was overflowing with rubbish so nowhere to empty what was left on your tray, 7 people serving yet there was so many wrong orders there was a que just for replacement food. And a bag ripped spilling food all over the floor right by the tills, and despite being told several times it was still there being walked on when we left 25mins later.

Good, clean, well kept. Friendly staff. Can be a bit busy but it's a typical McD's

After i had endured a strictly enforced nil by mouth 24 hours (medical), I had a desperate need for something swift and enjoyable to eat. McD was just right, and although simple was just right -including the coffee. Good cheap food, clean bright premises. helpful staff.

Forgot my burger and rude staff.

Standard McDonald's, open till 11 which is nice, service was not the fastest and place wasn't very clean, very average McDonald's

The manager who worked on 9/9/23 should not work there, she is there to solve issues, but not in this way. Asked to add ice to the cola, she replied that the machine was not working. A minute later my husband went and got some ice. Miracles! I don't know, probably she evaluates who to serve by appearance.

Went in a couple months ago and service from a manager I think in a white shirt MO was terrible he was rude and smelt funny.

Always polite and helpful staff with very quick service

Ordered food from McDonald's Westgate Street Glos for delivery this afternoon to find out that it was missing 1 burger and there's no way to chase this as the phone no.they provided just kept ringing and no one bothered to answer. This is the 2nd time that happened to us, missing items and no way to chase it. VERY DISAPPOINTED esp with the management who is supposed to double check orders before handling over to the driver. Feels like we've been robbed!

got the wrong order. nbf how is it that hard to take an order

I have ordered the food via the Kiosk and got the food with in reasonable time. Great place in the heart of the city centre to enjoy mcd food.

Great service. Great food. EDIT was Great has since gone rapidly down hill, food was terrible and over priced, zero atmosphere. Won't be returning avoid at all costs Much better food elsewhere in town

Fantastic meal in McDonald’s today

Ordered double quarter pounder with cheese.. in which i got no pickle no lettuce.. kinda disappointed as that is the best part to add to mcburger 🥺

Great hangout to spend some quality time with friends with. Always a good laugh whilst eating some chicken nuggets and chips. Their food is nice and so are their drinks. Would come again

It was a great experience and I would recommend it. Lots to choose from in the menu.

Very busy when I was there. Could not fault my burger.

Usual McDonald's food. Restaurant was a little jaded compared with some. Liked that they now have the electronic order terminals. Shame they don't do the table service as in some branches. Update May 2022: nothing really changed. It was very busy but service reasonably quick. The order terminal I used had run out of paper for the receipt printer but I remembered to note my order number. My big mac had a rather dry and thin burger but there was loads of salad. Update June 2023 Sadly disappointed. I had quite a large order but when I got home I found the order was missing 1 big mac and 5 dips. Moral: before leaving with a takeaway check what they have given you. This sort of mistake should never be made so had to reduce stars accordingly.

Last time I was there I waited 40 minutes just to find they lost the ticket or it was picked by somebody else (even if we set the table service on the screen ordering), after recreating the ticket we have received not exactly what we ordered because they have run out of stock on some products. Food was tasty without any issues, staff looked a little bit understaffed and a lot of customers around the till area were waiting for their orders.

Very fast service with nice food.

Food was OK, no cold drinks available at breakfast and the tables were dirty. Not overly impressed.

Order a takeaway only half the order came tired to phone no one will answer. would like a refund

Like a youth club , tables not wiped and poor service

Food cold no sauces as usual tried ringing restaurant so many times no answer sauce cost me alot of money and so did the food that was so cold chips very cold

The dirtiest McDonald's I've ever been in! EVERY table had rubbish on, rubbish all over the floor, tables were dirty and unwiped. Not one staff member on the floor unless on break but we were in there for about 40mins and the place was terrible before we went in. The food was one of the better ones I've been in 🤯🤣

Very busy self select machines not working properly

It was ok but the staff was very rude

Nice clean city centre restaurant. Food was fresh and hot. Nice and clean with lots of places to sit.

Typical city centre McDonald's, a bit crowded and dark compared to the standalone ones. Also, as is often the case, no ice cream.

I doubt I'd ever choose to visit a McDonald's by myself but it was a birthday treat for the kids. The staff were helpful and friendly, the food was homogeneous in the way that McDonald's is and the place was clean.

Several times now we have ordered through Justeat. My husband always gets Chicken Selects which come with dips. However the dips have NEVER BEEN DELIVERED! Called AGAIN to complain only to have the phone hung up on me! DISGRACEFUL DON’T BOTHER! THEY DON’T CARE!

It's maccies what do you expect

It was a great experience. Great service and friendly atmosphere to settle and get refilled.

We travelled on a break and visited the High Street outlet in Gloucester. It was late and we ordered via the app. The sitting area was so untidy with sauce, milk , wrappers on the floor and no one was available to clean the place immediately. Very badly looked after.

I've never seen this place empty! It's always packed full of people and service is generally quick and polite. As a new parent, finding a table is high on my list and it's just not possible so we end up eating in the car or walking.

To the cleaner and staff working at 7am this morning who opened the toilets for me as I was desperate - thank you for being awesome 🙏

One of the messiest McDonalds I’ve ever seen! Nobody clearing tables and bins overflowing so diners cannot tidy their stuff away!

Needs more space for wheelchair and wheelchair puschairs but thats justme being picky! Good to actually eat hot mcdonalds!!!

Always busy but very helpful staff including val..... lovely lady and always willing to help and she's so attentive to her job. X10 better than Cheltenham branch

Yet again ice cream machine not working. Can't be bothered to clean it out

Long wait for food need to improve very untidy bins table's dirty took food away to eat

Foods alright, nice for a quick thing to eat. I only have the McPlant when I come here due to being vegetarian so can't say much about meat burgers. However, the veggie wrap is pretty good. It's better than the Veggie Burger as the veggie nuggets feel a bit floppy and not as good as making something similar at home. McPlant and new Double McPlant feel filling so worth small price to me. Service is pretty good and quick. Sometimes have limited staff members cleaning tables but they do a good job. Atmosphere is not the best as its a McDonalds and often there are kids coming in to disturb staff but they handle it well

Very very busy ! Well ! It was Half Term ...Bins were overflowing .....only 2 working on the tills so long queues had formed

Middle of the road for a McDonald's, I feel for the staff in the always busy environment. However, the top half (upstairs) is never open so toilets aren't easily accessible and the already busy place feels busier and to make matters worse after 5 they close half of the downstairs even though they are open till 11? Annoying and inconvenient for no clear reason, also perhaps take milkshakes off the menu if you are rarely able to serve them.

Mc-cuse me this place is pure class . Enjoy your cold Big McChav burger and fries with the great Gloucester unclean , completed with body odour, lots of uncleared tables , and dirty nappy on the floor were just "lovin it " here.

Missing items and incomplete order

Avoid. We have now used it twice with Mc Delivery both times items were missing and the second delivery they sent a Big Mac in place of a McPlant, so obviously great for vegans and vegetarians (joke). Uber Eats and McDonalds won’t accept accountability for a failing service and this store in question never answers its phone.

Nice and beautiful place and foods

Amazing. The cheeseburger was exquisite and the fries were to die for !!

Half order missing, general attitude of staff really not caring, food was cold, definitely won't be returning to this particular McDonalds

Standard mcdonalds food, but the service was Brill. Caught them just before they closed, and they still gave a big welcome even though they must have been exhausted.

Стабильно быстрый сервис. Тепло, уютно, вкусно.

Unbelievable. Manager's are so rude look at low ratings

I order it via McDonald’s app, go to counter staff said we are closed & I ask for refund but they refused to refund, manager was soo rude, shame on you 😡😡😡😡😡😡

Managers are very rude. Disrespecting everyone

Busy Saturday bite to eat. Managed to get a seat no problem tho. Clean and tidy. Excellent staff.

Drinks option on hit not available, food luke warm

No hot drinks on a Saturday lunchtime...oh well costas gain

Needed toilet facilities but upstairs was closed.