Based on 1.287 opinions finded in 2 websites
Based on 1.287 opinions finded in 2 websites
Opinions
Visited for my husbands birthday, the staff had kindly put a birthday banner out for him. Service was efficient and friendly - the place was quite busy for a weeknight after the bank holiday - a lot of other places were quiet. Food was presented well and tasted lovely and they brought out a birthday dessert for my husband with a candle in it. Only very minor issue was the temperature was a little on the warm side
Sammy Miller . 2025-04-25
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Friendly service, nice decor and delicious food. I had the lunch deal 2 plates for £13 (Pad Thai and crispy chili beef) as well as the chicken wings. Pad Thai and the beef were very tasty, even if the sauce for the beef was very strong/sweet towards the end. The sauce on the chicken wings was also very good, but the wings were a bit dry. I only ate 2 of them and told the waiter this when I cleared them away. He was very friendly and even took the wings off the bill. I didn't expect that and the restaurant was very nice and accommodating. Thank you! My white sangria was delicious too. You pay with card by card. Definitely a recommendation!
Isy Rib Eye . 2025-04-22
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La comida y las bebidas eran preciosas y el personal era amable y servicial. El servicio fue rápido. Las bebidas y la comida también tenían buen precio
Darren W . 2025-04-20
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Food was top notch and well priced
John Baldwin . 2025-04-16
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I tasted the Nasi Goreng for the very first time and I was honestly satisfied with the meal. It was really good and I recommend this meal and the restaurant too! I love it! Even my friend loved her meal. The waitresses are really nice and lovely :)) The service and the atmosphere of the restaurant are really fantastic! I can't wait to go back there again!!!
Julia Dalima . 2025-04-05
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Interior encantador, servicio perfecto, gran variedad en el menú y la comida era muy buena! Teníamos el calamar crujiente, chile, pad Thai, vientre de cerdo, y el filete todo muy agradable.
Monkey28 . 2025-03-31
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No podría haber comido mejor comida si te gusta la cocina asiática .. no te decepcionará. El servicio y el ambiente es genial también
Philpo P . 2025-03-29
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On a cold Friday wandering around Liverpool this was an absolutely delicious little have to find. We visited at lunch time and were shown the lunch menu option which included two dishes for £13, we all took this option. The portion sizes were perfect which made the two dishes great value for money. Between us we tried various dishes but highlights were the beef Rendang which was packed with flavour and filling, and the summer spring rolls which were fresh and tasty. I highly recommend a visit here 10/10
Chris G . 2025-03-28
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Had a great time with my friends from work. The food was great and so was the atmosphere
Rochelle Estwick . 2025-03-28
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Chanced upon Tiger Rock on St Patrick's weekend. Very lucky to spot one of four tables downstairs that happened to be free. Tbh, upstairs was rammed and extremely noisy booking in advance highly recommended. Needless to say the food was spot on, arrived in a timely manner from the politest of staff. Well worth a visit.
Andrew de-Vaal . 2025-03-16
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Gran lugar para algunos alimentos tailandeses. Nuestro servidor Kim fue muy servicial en recomendarnos algunos platos estupendos. Me gustó mucho pad Thai mientras que el amigo tenía curry verde. 10 / 10 visitará de nuevo : )
Leon T . 2025-03-15
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Excellent Thai tapas. The scallop dumplings were a stand out dish.
Dave Scorer . 2025-03-06
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First time here and I wasn’t disappointed ! Very tasty food with lots of choice to suit your palette ! Ordered a bit too much food big managed to eat most of it , two plates and one side is more than enough really ! Will definitely go back and try something else off the menu as it was hard to choose !
Cliff . 2025-03-04
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¡Qué menú! Difícil elegir solo 2 o 3 como se sugiere ( 3 era suficiente! ). El olor cuando entras es increíble. Grandes porciones. La comida sale cuando está lista, lo que es genial a medida que comienzas a comer y la comida sigue llegando! Gran personal atento y el lugar estaba tan ocupado por lo que se recomienda reservar.
Kathryn P . 2025-02-23
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Great early evening meal here on the lunch deal. Very good food - 6 small plates between the two of us. They were all amazing. Great service from staff and good value. Highly recommend
Roger Moore . 2025-02-23
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Pequeños platos asiáticos de tapas. 2 - 3 platos por persona es suficiente. Gran comida y gran servicio. Probamos rollos de pato, brochetas de pollo satay, pechuga de pato asada, y más, y todos fueron geniales.
Leif Andre . 2025-02-21
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Pedimos cinco platos entre los dos y fue suficiente. Servicio muy eficiente y una gran variedad de platos. Una experiencia gastronómica muy agradable.
Diego's too true . 2025-02-19
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This Asian restaurant offers authentic flavors and is conveniently located not far from Liverpool One. After nearly two weeks in the UK, we were craving a place that served rice, and this spot did not disappoint. The food was delicious—fried rice, rendang, and many other dishes reminded us of home. The prices were also quite reasonable, making it a great choice for those looking for comforting Indonesian flavors
Best Donald . 2025-02-16
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Fuimos en una noche tranquila el lunes en nuestro viaje a Liverpool. Sugieren 2 - 3 platos pequeños por persona y esto era casi adecuado para nosotros. Tenemos dos tipos de albóndigas, calamares de chile crujiente, chile crujiente de ternera, panza de cerdo, kimchi y un cerdo en plato de arroz. Todo estaba delicioso, la mejor comida de restaurante que hemos tenido en siglos. ¡Ojalá abrieran una sucursal en Newcastle! Volveremos la próxima vez que estemos en Liverpool.
donna a . 2025-02-12
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Went with no expectations, just wanting something to eat before heading home. Blown away by food, service and atmosphere. Will definitely come again to work our way further through the wonderful menu. Thanks for a great, unexpected night out.
Austin Hayes . 2025-02-04
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Tiger Rock is in my opinion the best restaurant in Liverpool. Me and my friends go every few months and always have a fantastic experience. Staff are friendly and attentive and the atmosphere is cosy and inviting. The food is outstanding, always fresh, delicious and morish. We have tried nearly everything on the menu and nothing has disappointed us. I would recommend 3-4 plates each and it's always more enjoyable sharing with friends. I recommend this place to anyone visiting or looking for a delicious meal in the city.
Gareth Cummings . 2025-01-30
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Me encantan tanto Renshaw Street (Paul) como North John Street (Aommy). Comida siempre fantástica y excelente elección y relación calidad-precio. Voy demasiado a menudo como todo el personal es encantador - y la comida!
Gez1807 . 2025-01-24
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This was our 1st time to Tiger Rock,party of 4,the other couple had been there before, table book for 18 00 hrs,glad we booked the restaurant was full,anyway the menu was so easy ,right you name on the top and tick the food you like,we waited about 10 to 15 min for the food that was just fine,had a drink,when the food did come,absolutely amazing,can't remember what everyone had,the belly pork was really popular, plus all the other food cooked to perfection and generous portions,the service was excellent,as was the food and the ambiance of the restaurant, without hesitation we will be going back ,SOON,so we'll done to Tiger Rock and all the staff, Peter and Gail Douglas from Wallasey
Peter Douglas . 2025-01-17
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Delicious food with a great varied menu
Josh Reid . 2025-01-12
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The Nasi Goreng was good, but I would recommend checking with them how the egg will be prepared as mine arrived super runny, and I was unable to eat it. The vegetarian spring rolls were really tasty, and the pastry had just the right amount of crunch. Entering the restaurant wasn't the best experience as there were piles of rubbish across entrance which we had to step over. We did share this feedback with the serving staff.
Vicky . 2025-01-08
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Holy South East Asian Jesus! Atmosphere - 5 Stars Service - 5 Stars Food - South East Asian Angels wept - 10 Stars!!!! Incredible place. We will be back!
S Jones . 2025-01-04
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Very authentic thai food and great value for money
Teresa Isenburg . 2025-01-01
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Went with family and got a fantastic meal with amazing service, staff are really friendly and helpful- food/menu is perfect with something for everyone. Defiantly booking again soon.
G . 2024-12-30
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Loved my laksa mee I ordered from this branch of tiger rock. Will be back soon.
Cherry Golden . 2024-12-04
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Delicious food and friendly staff, highly recommended😁 We will definitely come back!
Tickethome . 2024-12-03
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We went at lunchtime on a weekday. Served quickly. Tasty food, comes in small plates like tapas. Would recommend.
shahida jogi . 2024-12-02
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What's not to love about this place? The service is always fabulous and the food is out of this world. We love the fact that the small plates mean we can try lots of different things. With the two of us, one of us has quite a big appetite and one of us a smaller appetite, so we usually get 5 or 6 dishes to share , meaning we are both happy (with one of us eating slightly more than half of each) The hot and sour soup is my personal favourite , and my partner loves the duck salad. Then we try and mix it up and order 4 other different dishes each time. Gradually working our way through the menu. Haven't tried anything we didn't like ! Staff are always polite , food arrives in a decent amount of time too.
L Randerson . 2024-11-26
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Found this after reading reviews and we weren’t disappointed. The atmosphere was bright, bustling, lively and comfortable despite it being a Monday night. Food was fabulous, tasty and well presented. We ordered 6 dishes plus crackers - between two - we finished the lot and were very satisfied - would def recommend
Rachel Brighton . 2024-11-26
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I have been here many times, with friends and family groups from 2 to 8 people. Staff are always welcoming and polite and the food is to a high standard. Tiger rock is one of those restaurants if you want a quick easy flavourful and value for money you this is the place.
Richard Johnson . 2024-11-24
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Lovely food !! Great customer service
Blessing Udoudoh . 2024-11-10
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Beautiful place, generous portions
elena d . 2024-11-08
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Amazing food staff are amazing Great experience overall 👌 Oh and definitely get the special cake with vanilla ice cream so good 😋
Charlie Tetley . 2024-11-05
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The nicest Thai food I have had in a long time. Good vibes and wonderful staff and atmosphere. Me and my partner had 6 small places between us that were all amazing, sticky rice and mango and 4 drinks and our bill was £92 with a 10% service charge that we were more than happy to pay for the great service we experienced from the staff👏🏻🙌🏻 highly recommend the steak wrapped in enoki mushrooms and the full packed gyozas 🤩
Tinned Peach . 2024-10-25
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I have been coming here for over 20 years. Originally called Chilli Pot it is my go to place when in Liverpool for work. Lovely food and great choice. Looks quiet from road but big inside and always popular.
Matthew Hamar . 2024-10-22
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Excellent restaurant, food was delicious and very good price
Cristiano Ramos . 2024-10-13
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The food is excellent every dish! But the staff are amazing, making the experience fun, fast professional service with a smile.
Carl Gillard . 2024-10-04
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This was a 5 star experience for me. Took my mum here (she's not the easiest to please lol) and she loved it! Every dish was excellently cooked and seasoned and the portions were just right. My favourite would have to be the lamb chops and mango sticky rice pudding. Our waitress Kim was amazing; attentive, friendly and helpful, plus the other diners were all having the best time. Speaks volumes. I will definitely be returning soon!
Errol Anthony . 2024-09-29
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nothing bad to say food lovely staff lovely
Cayden Peyton- Mc Donough . 2024-09-16
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Thai restaurant has many delicious dishes, rich flavors, extremely cute wait staff, the best Thai restaurant in Liverpool
Donald Nguyen . 2024-09-10
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This is one of our favourite city eats spots. Food is always fresh and delicious. Portions are not large but are priced accordingly, allowing you to sample 2 or 3 dishes for a reasonable price.
govan4me . 2024-09-10
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Having grown up in SE Asia this place has gotten everything right. This is hands down the best meal I've had in Liverpool
Adrien Dorleans . 2024-09-09
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Visited late on a Sunday evening, service great, humorous and personal and excellent food too, vast menu everything exceptional
Mikel . 2024-09-08
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Great food and excellent service, especially from Aommy who always remembers my husband’s favourite wine and the food we like to eat. We have visited alone ( as a couple), with family and with friends and all have loved the food, atmosphere and service. We have also recommended the restaurant to others - including strangers we’ve met while out in Liverpool! Thanks Aommy for looking after us.
Inspire672534 . 2024-09-06
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Food is on the expensive side for the small portion size, hence, you've to order 3/4 items to have a full meal. It was very quiet on Monday bank holiday and staff was polite but not really engaging. Overall okay but I won't be returning.
Anna Armentano . 2024-09-03
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Stumbled upon the restaurant and we are happy we did. Impressed with the 2 for £12 lunch deal - they were rather small plates so we ordered 2 rounds which came to £26 all together. Definitely recommend the pad Thai and the soup. The restaurant itself had a nice interior and the staff were friendly and attentive. Student discount only applies to the normal menu, so would recommend to anyone wanting to try new Asian food for a decent price in liverpool.
En ❤️ . 2024-08-30
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We came for an overnight mid week stay to explore Liverpool. We stumbled across Tiger Rock en route to our hotel. Great place, super clean and stylish, a big menu with great small plates. Loved the beef rendang in particular, and the staff were very helpful and attentive.
Rebecca D . 2024-08-29
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Really busy on a Saturday night, chanced my arm as a solo diner and they were so friendly and accommodating. Every dish was absolutely delicious and immaculately presented. Really loved it and would highly recommend.
Sean Elder . 2024-08-17
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We had a great time, we also ate great, I recommend it to everyone who likes Asian food!!
Ivó Giner . 2024-08-15
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Just happened across Tiger Rock as we parked outside. So happy we did. We had the small plates which are 2 for £12. We decided to have 3 each and this proves to be a little over zealous and we were stuffed by the end of the meal. Every mouthful was delicious. Service was really quick and friendly and the restaurant is well decorated and immaculate. The photo shows my dishes, sweet and sour chicken wings, chilli garlic ribs and peanut satay chicken skewers plus my husband's shredded chilli beef but it doesn't show his chicken noodle coconut laksa mee or his beef curry with rice which were really generous portions. Will definitely be returning
Fiona Cargius . 2024-08-13
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Had an amazing meal with friends tonight, excellent food and a special thank you to our waitress Ann, perfect night thank you
John Hair . 2024-08-11
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Very poor customer service when we arrived. We asked to swap tables. Server was very rude and told us to vacate by 17.45pm. It seems it was too much trouble and cause an unpleasant atmosphere.
Michael B . 2024-08-10
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Excellent food, a good wine list and great service.
Nicholas White . 2024-08-10
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Very expensive to eat and watch for the service charge .service was slow .
Steve Denny . 2024-08-07
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As an Asian living in the UK, my expectation when it comes to asian food here is not that high. My friend recommended this place and when I checked on google and found that it’s a branch restaurant, my expectation wasn’t so high. We ordered Nasi goreng, mee goreng udang, and the chilli garlic squid. Every single dishes are mindblowingly beyond my expectation, almost like how it would taste like back home 🥰
Sheila Shafira . 2024-08-05
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We had lunch at the Tiger Rock on Monday. The restaurant was tastefully decorated and the soft Asian music was very pleasant and created a nice ambience. The menu also made an authentic impression and was very extensive. I chose the Goi Cuon with barbecued pork, Nasi Goreng and some Kelapa Kentangmanis as a side. Our food was served quickly, looked great and tasted very delicious. The mango sticky rice pudding and the apple spring rolls with coconut ice cream for dessert were absolutely fantastic and it was quite difficult to withstand the urge to order even more of it. Our waitress was attentive and particularly polite. I consider the prices to be in the upper range, but reasonable for the high quality and taste of the dishes. We had a really nice time here and will happily recommend this restaurant!
Annie Friedrich . 2024-07-24
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Excellent food with small plates for sharing
C W . 2024-07-21
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The service was very quick. We arrived half an hour before the restaurant closing time, but we felt very welcomed, and the dishes arrived shortly after. The food was good, I think two plates are enough for a person, and also allows for sharing with groups. The restaurant is great if you are looking for tasty food, with fast service.
Juan Sebastián Moncayo . 2024-07-14
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Authentic S.E.A Food. Prices are great during lunch time for their average portion dishes.
Shane Simon Twe . 2024-07-10
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Blooming delicious! Fantastic vegan selection and my non-vegan partner raved about the chilli prawn/chicken noodles.
Helen Tagg . 2024-07-06
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We are regulars at Tiger Rock. This is one of our favourite restaurants in Liverpool! The food is incredible...everything on the menu is fantastic. The staff always look after us so well and we especially must thank Aommi who is always so friendly & attentive. The wine list is fab too. Thank you so much to all the staff....see you next week for our our usual fillet steak with ginger, Thai beef salad & Kuki wine! xx
Emma Hughes . 2024-07-06
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Nice Staff and good service. Food is just ok !
Paul . 2024-06-19
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Food was amazing! Came here with two friends on a work trip and we decided to share some small plates, as well as having one of the main bowls each. All the food was so good! Really well seasoned and I only wish we could have tried more on the menu. Service was great as well and the restaurant had a nice atmosphere.
Joe Corley . 2024-06-17
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Wow, what an incredible place. Food is absolutely incredible. If I lived local, I would come all the time. The sweet and sour were very good, a lot less artificial than takeaway version. And you can taste the grill on all the meat, which gives it a great flavour. Very very good.
Matt G . 2024-06-06
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Great Asian fusion restaurant. Varied menu with a fantastic selection of Asian "tapas". Great for sharing! Would recommend the fish dishes and salads!
James Jeffery . 2024-06-04
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We were looking for a place that offered a healthy lunch. Here we found what we were looking for. As a lunch deal you can get two small plates for £12. We both had Malay curry (probably beef) and steamed hake. Both were extremely tasty, aromatic, seasoned with fresh herbs and wholesome. Drink size is also appealing in relation to the price. The staff was friendly and willingly accepted the small complaint about the wrong drink and remedied it. A little more light would be nice in the lower area. I would go back at any time.
Francesca Francesco . 2024-06-03
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Enjoyed some incredible South East Asian food at last night with my amazing man for his birthday. Ate way too much, but it was all so delicious! I highly recommend!
Emma Edwards . 2024-06-01
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Amazing!!! Really the best in Liverpool!!! Fresh, best quality and a taste for "sitting in"!!! Come back ever when I am in the near...👍👍👍🤩🤩🤩🤩🤩🥰🥰🥰 5 Stars!!!
Petra Arenz . 2024-05-27
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At long last, a decent Asian cuisine served in a great restaurant at very sensible prices and nearly everything on the menu is Gluten Free (or allergen free or can be adapted easily) and lots of choices. The Tiger Rock has 3 restaurants in Liverpool and I would have said will become a nations favorite if they expand (far better and cheaper than Wagamama's). They serve small portions about £8 each but 2 of these will fill most bellies! 3 was too many!
GF-ENGLAND . 2024-05-12
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The 2 for £12 lunch was plenty each of us and all the four small plates were fresh, delicious and served very quickly. We shared most of the plates and we were so pleased with everything 🤩
Jozsef Vass . 2024-05-11
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I have been there after checking reviews but believe me the food is not really good and the service was really poor .The quantity of the food was not even enough for 1 person .I will not recommend this place to any one .Bad experience.
Sherry D . 2024-05-03
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One of my fav if not my fav restaurant in Liverpool. The food is always amazing and the service is great. Will definitely come again :)
ramesh sina . 2024-05-01
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Lunch with my Besties! Food was exceptional! Service was great and the venue was spotless and very chic! Would highly recommend
Joan . 2024-04-28
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We went for a lunchtime meal and were not impressed Was affordable but the food had room for improvement, pad Thai lacked flavour
WhatTheFunkNews . 2024-04-27
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Great food, great price and friendly staff! Lots of choice on menu and big portions. Was busy but we got a seat without a reservation.
AMF2107 . 2024-04-24
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Fantastic food and lovely staff. We could not fault either the service or the food, everything was spot on. The food tasted amazing and the portion size was good value. It was all brought to the table in a timely manner. The staff seemed really happy to be there and served us with a smile. They were very friendly.
Journey56060504852 . 2024-04-23
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taste are awesome, even better than I tasted in HK
square law . 2024-04-12
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We booked a table for 2 for a Saturday afternoon and this particular Tiger Rock had been highly recommended and it didn't disappoint. We shared 6 dishes which was a little ambitious, but we were hungry and wanted to try as much as possible. After recommendations from our Waiter of their most popular dishes, we switched a couple and I'm so glad we did. Food, drinks, staff & layout all perfect and great value for money for a City Centre restaurant.
jeffbZ5539PN . 2024-04-09
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In Liverpool for a couple of nights with family and were staying in hotel across the road - decided last minute to go here - so glad we did - food and service were excellent. We were two couples and were hungry so thought 2 or 3 dishes each would be plenty - so much choice on the menu that we ended up ordering 14 dishes - I know 🤦♀️! Three or four dishes were brought out straightaway and the rest were brought out as they were cooked (not a long wait for anything) - each dish was lovely but the chilli beef and the lamb chops were winners for me - staff were very polite and when we are back in Liverpool we will definitely eat here again -all food and a bottle of wine was just over £140 - between four people we thought it was excellent value
Deborah I . 2024-04-08
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Wonderful vegan options with great service.
Lasercut Craft . 2024-04-07
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This is one the best restaurants I have been to in Liverpool. The staff were very welcoming and nice from the moment we walked through the door. The menu has a variety of South East Asian dishes to please anyone’s taste including vegetarians. The portions are generous and the quality of food was exceptional. Would recommend to anyone!
Cathays Muchies . 2024-04-06
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Varied menu with a mix of small plates & small bowls. We were informed that the food would be brought out as soon as your particular dish was cooked not when all the dishes were ready. We were happy with this as it meant the food was as freshly cooked as it could be. Two each per couple is adequate. Food was excellent and we could not fault the service. Every table was taken so this is a popular restaurant.
AJGYork . 2024-04-05
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Been here a few times, it's a complete lottery if the tapas dishes are nice or not. Overall I feel disappointed more often than not, even though I live Asian food, so I've stopped going.
Ad Barness . 2024-04-04
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Really kind servers and good food
Odhran ONeill . 2024-03-25
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Excellent range of dishes which you could mix and match. All 4 dishes we selected were delicious. Food and wine were very good value for money. Service was very good by efficient and attentive staff. Highly recommended.
Christopher H . 2024-03-23
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I had heard great things about this place so had been really looking forward to it. Long story short, the flavour and quality of food was just not to the standard I expected, and we sampled 6 dishes between us. It was easily one of the worst crispy chilli beef dishes I have had, the soft shell crab didn't get eaten, the cocktail was awful and I couldn't drink it. For two people that aren't particularly fussy and love Thai food, this was so disappointing. Sadly, the dishes were ok at best, and coming to nearly £80 in total, we left feeling extremely disappointed and with a very bitter taste. I can see that other people have enjoyed themselves here, but I wouldn't be able to recommend it and I certainly won't be going back.
tashajade_89 . 2024-03-21
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First time visiting here, wow an amazing restaurant, fantastic food and amazing staff.We will definitely be back.
Tracy Oldam . 2024-03-18
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We loved the food here - every item came out of the kitchen very fresh and hot. I can thoroughly recommend the green Thai curry - simply delicious. This was the first time we had tried this restaurant and we were so impressed. We will definitely be returning. Excellent value for money considering the portion sizes.
Linda Lewis . 2024-03-17
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We had a great afternoon meal which was so tasty and well cooked. The Malbec wine was very tasty. The staff were very helpful and polite. We will return if we are ever in the city again!
stever851 . 2024-03-15
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Very good service and superb quality food. We had 5 small plates between 2, and it was plenty. Particularly loved the soft shell crab, and sirloin steak udon noodles.
cnash1 . 2024-03-14
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Amazing food and super service. Definitely will be visiting again
Jayme Morgan . 2024-03-14
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Very much enjoyed this! Great concept, tasty food and welcoming, friendly and attentive team. Would I go again is the test…… in a heartbeat!! Just gone back and changed my rating from four to five, couldn’t think of a reason why it would be 4 rather than five!!
arthurh . 2024-03-13
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Absolutely perfect food and impeccable service came here with my wife and loved every minute.Really good friendly atmosphere.Would definitely recommend a visit.
Shaun C . 2024-03-13
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Food great, service great, will be returning soon..if your in Liverpool you have to give it a try, it's a lovely well run restaurant..
59Bernard . 2024-03-03
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Amazing food. Very friendly and attentive staff. Good portion sizes. Difficult to fault anything. Can’t wait to return
Lisa Wilson . 2024-03-02
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Loved it. Great food great atmosphere
Michaela Back . 2024-03-02
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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I was drawn to the mini matcha cake displayed at the front and decided to buy it. This shop also sells a variety of other Asian-style breads and cakes. The cake I bought looked beautiful and tempting, and the price was quite reasonable considering its size. It consisted of three layers of soft sponge cake with a decent matcha flavour. However, the cream used was overwhelmingly thick compared to the amount of cake. The addition of sliced strawberries and peach added a refreshing touch. Only accepted cash/transfer bank pay, so couldn't pay by card.
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Waited nearly an hour for our food. Shockingly, four other groups who arrived significantly later were served well before us, while our table remained empty. When I raised this with the waitress, she said she’d check and get back to us—but instead, she stood nearby, twirling her hair and avoiding eye contact altogether. As for the food itself, the quality simply did not justify the price point. To add to the disappointment, we were still charged a £4 service fee. This experience fell far short of expectations. Please take this as honest feedback to reflect and improve on.