Thyme Restaurant in Norwich

So quiet, staff are lovely, menu is great. Amazing place if you want a quiet meal

Came here for breakfast as part of the premier inn breakfast deal, will be finding other places to go for breakfast for the rest of the stay. The pastries were stale, the milk containers broken and the lids kept falling off, the fruit didn’t look appetising. The worst was probably the state of the restaurant itself. The floors were sticky and looked like they hadn’t been mopped in a long while. We had crumbs and dropped chips under our table, clearly from the night before (or even older) that seemed to show that cleaning hadn’t taken place any time recently. The tables were also dirty and sticky. Wouldn’t recommend!

Been feeling sorry for myself due to a broken limb so unable to get out and about - also know to others as Missing In Action! Was missing my lovely brunches so got taken here for some good old fashioned breakfast fodder - lovelY!

As we were staying here at the Premier Inn and it was a cold, wet night we decided to eat in. Good choice of dishes with a couple of Vegan options for one of us. In fact I also went for the plant burger and it was very good. They can be dry but this was tasty. My partner's Mixed Grill was much enjoyed. We shared some churros and coconut sorbet for dessert. Wine was very good. Service was friendly and attentive.

Good food and well presented, the staff were very friendly. I was surprised by the quality and service despite reading recent reviews. However, from my experience I would happily have a meal there again, if I don’t decide to venture out into the city for an evening meal.

Had haddock and chips. This was ok. My husband had mixed grill. This was inedible. Not recommended . When we complained were told we could have free desert. Not very helpful!

My friend and I decided to unusually, eat "in house". Based on previous Thyme restaurants, I was optimistic. This was short lived, with poor service from the waiting staff. Despite ordering just 1 starter and 2 mains, the starter was forgot. Ok, mistakes happen, but on a simple order?? Staff were more interested in amusing themselves to serving customers. Food was ok.

As an in-house eatery for the Premier Inn I am unsure if it takes walk ins but in previous years staying at the Duke Street hotel we always used to eat here. I have to say we will not bother again. The previous few times were not great, and this occasion was the worst yet. For a start as there were a large group of us we were told we MUST book our meal deal options ahead of time. We did this BUT all of our choices were not available and there was a terrible delay on its arrivial. In fact some people were part way through their meal before other peoples arrived. I found most of my food quite dry an unappealing and was made up of disappointing 'gastro sized' portions. Breakfast was OK. The hot buffet food either sat there for some time or was empty for some time while we waited for it to be re-filled. We did not bother with breakfast on the last morning. This particular Premier Inn is really convenient for town and therefore there are numerous food options nearby so I doubt we will eat in-house in the future.

Breakfast at this premier inn is served until 10.30 supposedly ( confirmed by my call to premier inn customer relations) but we were told it finished at 10am. At 9.40am we arrived to be greeted by appalling customer service!. The staff member muttered about the time and then told us where to sit. She sat 5 of us on a table for 4. Then set it for 4 people. I borrowed another chair and got my own cutlery!. The juices were virtually non existent, one glass of apple juice and water!!. There was hardly any continental selection and when we asked if we could please have some croissants we were told no cause they take 30 mins to cook!!!!. It is not my fault that for a Monday they have been really busy ( as we overheard from a loud staff member)if you offer breakfast, you offer breakfast and choice and service should not be compromised at any point. There were quite a few tables eating when we were but I could not wait to leave.

Slowest kitchen I've ever known!!!! Over 30 minutes waiting for one starter and it was a salad as well.

Firstly, I realise Premier Inn staff have to perform heroics in being jacks of all trade (receptionist is also serving in the bar, the lady working in the office is also waitress etc.). It’s amazing that they manage to consistently provide the friendly helpful service they do. But the reception we received on this visit to the Thyme restaurant in the Premier Inn, Duke Street, Norwich was just not good enough. My colleague and I had had a long day: many meetings in the Midlands followed by a long drive to Norwich. We were left waiting at the “please wait here to be seated” sign for almost 10 minutes. Eventually a lady appeared from the kitchen, approached us (no “sorry for keeping you” or even a “good evening”), and immediately listed a long list of things that weren’t available in a tetchy tone ( I assume there had been some previous complaints, which might explain her directness). “Do you still want a table?” Again there was no basic politeness. Er, ok. Thank you very much!! The food that we ordered was good enough, this isn’t a fine dining restaurant, but you know what to expect and it was fine by these standards. But THAT attitude, training required!

Thyme is the associated in-house eatery of the Premier Inn and always provides a good quantity breakfast. Excellent city centre location, with good car parking (follow the signs for St Andrews. Car Park)

good foot, good service, during my premier inn stay- service was fast and efficient, and food was served piping hot and with a smile

Nice ambiance in this restaurant with helpful and cheerful staff. The usual stables from this Group, Steak, Prawn cocktail etc and very well cooked

We ate twice in this restaurant and the grand-sounding dishes are the usual micro-wave fare. The wine is very palatable and reasonably priced, particularly the Lovelli Sauvignon Blanc which is usually served very nicely,in an ice bucket. Starters are also good but a little pricey, the sticky duck wings are particularly good. The main courses let the place down as there is a large range of burgers but little in the way of healthy choices such as fish.

The Thyme restaurant offered friendly staff and prompt service when we visited for a weekday evening meal whilst on holiday in the city in October. The menu contained a reasonable selection of the usual fare, but also offered some “Limited Editions”, which were their version of ‘specials’, that did to be fair offer something a little bit different. Examples included “Jamaican Jerk style Chicken and Mango Salad” followed by “Gin & Tonic Lemon Trifle”. The restaurant was fairly busy and seemed popular with visitors to the city. The staff were friendly and worked hard at providing a good service to the diners. The food was flavoursome and the dishes we ordered included a “Crab, Mac ‘n’ Cheese”, which we would recommend and order again on a future visit. The prices for both the food and rinks were mid-range and were accompanied by good service. In summary a nice restaurant, that we would be happy to return to. .

I had breakfast here several times as I was staying in the hotel and was very pleasantly surprised at the quality and choice of food. Whether the hot food was cooked to order or from the buffet, it was very tasty. Lovely selection of pastries also. The food in the evening was fine, but the menu is not that exciting, although the dishes are very well presented. The rump steak that I ordered was perfectly cooked. Staff were cheerful and friendly. I always appreciate a decent quality restaurant attached to a hotel and Thyme does the job.

We are here one evening. There was a good selection on the menu. Was reasonably priced and tasted good. We would eat here again.

If you were an early riser, breakfast was a plated affair instead of a buffet service. Our breakfast was freshly cooked and not stingy.

I just had the continental breakfast, but the choice and quantity were excellent - I didn't leave feeling at all empty.

Comimos aquí en nuestra primera noche, ya que estábamos demasiado cansados para encontrar un lugar donde comer en la ciudad. La comida era buena y a precios razonables.

Estancia en este Premier Inn en Duke Street el mismo tiempo cada año para compras navideñas y previamente siempre hemos disfrutado de la comida aquí, especialmente cuando una parte de la buena relación calidad-precio oferta.

Stayed in hotel and was tired to search for other eateries - so ate tea here. Restaurant was supposed to open at 6pm but staff stood around chatting meant it was 6.10pm before anyone opened the place. Reading reviews on here I wasn't expecting anything sparkling - ordered veggie burger and onion petals. Pleasantly surprised when I got a decent meal with fresh salad, generous portions and tasty food. Rated 3 out of 5 due to staff not opening on time and a dirty fork on table,

We stayed at this hotel for 3 nights and on the last night we decided to try this restaurant. The service was good but have menu choice was limited and when we got our food (I has Mac and cheese my other half had a portion of chips) I was very disappointed. The Mac and cheese tasted like and looked like it came out of a packet! The tesco microwave Mac and cheese is better then what I was served at the restaurant. I would not eat here again, I would recommend walking a few minutes and going somewhere els.

I stay in a lot of Premier Inns.Many of them have had an attached 'Thyme' restaurant.I've rated this one 3 stars as the breakfast buffet and morning team were very good.The evening menu is the problem I have with 'Thyme' restaurants.It is so dull it's really hard to find something interesting to eat.I opted for one of the burgers & then wondered how they could justify charging £10.99 for what is a very sub-standard product.Couldn't face it on my 2nd night, so I sat in the bar & watched the football instead.Please, please Premier Inn / Whitbread, change the 'Thyme' menu.Have a look at your nearest Wetherspoons for a clue how to do it and pay special attention to their pricing - hint, hint.

Arrived at Premier Inn on Sunday expected great things from the restaurant. I wanted to book a meal for Sunday evening no prob's but you can't use use the restaurant on Monday as it is fully booked !! But we are staying here , sorry still booked . On Sunday Waiter took order 2x garlic mushrooms , 1 x Pizza ,1 x SPECIAL smoked hot dog ,Main course arrived ask about starters "oh he never ordered them". We were the only two customers in the dinning room !!!! I wanted Had a better meal at McDonalds

Great Premier room - obviously recently updated and does exactly what it needs to. Clean, warm, tidy and quiet. Strong hairdryer and mirrors and plugs in sensible places.The on-site restaurant is a different kettle of fish. Indifferent staff, the toughest steak I've ever tasted and a salad dressing made 90% of lemon juice.If you're staying here I would urge you to wander further afield for dinner. Whilst I would expect amazing food from this type of restaurant, a steak and salad at £16 should be at least average. Instead it was almost inedible. When I mentioned to the waitress, she pointed out I could have another, but they all arrived together, so it was likely that it wouldn't be any better! If you have no other choice, do make sure to book - the staff were turning away diners, despite half of the tables being empty and only 20 covers being seated at any one time. Whilst dining I saw three different meals being sent back. Says it all really.Finally, don't be lured by the BOGOF on drinks - at least not the wine - it's noted of vinegar reminded me of the Salad dressing! In summary - stay for the room, stay away from the restaurant.

Steak was tough, mashed potato was instant, hunter's chicken was disappointing. Waitresses really didn't want to be there. Wine deposited on table, not poured out for us. Floor either sticky (our shoes made squelching noises walking through) or too heavily waxed. No atmosphere. Breakfast was also disappointing.

Visited the bar and the restaurant. Breakfast and main meals were of good quality and staff were both friendly and helpful

We came to Norwich last year for a short break and came to Thyme restaurant to eat and din't find the food and service very good. Came back this year so pleased it has improved so much. The staff were friendly and helpful and food was a lot better. The restaurant is in a great area close to all shops and above the rainbows health shop this gives you a lovely "look out" if you get a window table.

We chose to eat here because it seemed to be one of the few places in Norwich open for food on a Sunday night. Anyway the environment of the restaurant was pleasant enough.Our problems started when we gave our order. The staff not only seemed to be inexperienced, but none of them spoke fluent English.When we eventually got what we ordered it was just about satisfactory. The meat in particular seemed to be of poor quality. The patty in my hamburger was very tough. I should have gone to McDonalds, which was the only other place we could find open on Sunday night.

Friendly, Helpful, Great service, and breakfast was the same, great choice and variety. Clean and comfy!

O Thyme é o restaurante que fica no Premier Inn. Serve almoço e jantar. Há boa oferta de pratos e o atendimento é bem rápido. Foi a salvação nos dias de Natal e Ano Novo, em que todos os outros restaurantes estavam fechados!

Only had breakfasts here but wide variety of food items on offer. If any hot item had run out a quick ask and it was provided. Good value in a pleasant quiet atmosphere.

Choice of food was great, something for everyone. A lot of people making use of the offer they had for evening meal/breakfast, especially good for those with children. Staff helpful and not pushy.

The food was well cooked and lovely, the Polish waitress was very polite and she served the meals with a smile, along with the young British waiter, but he needs to temper his enthusiasm and let people choose the meal in peace otherwise no complaints, We plan to go back in July so it has to be good

We enjoyed what Iwe picked, but couldn't have an Irish coffee as they use a Costa coffee machine.Caesar salad and fish and chips were fine.

I ate in the bar area. The food was excellent (fish and chips). Young lady serving was very friendly and hardworking.

Probably one of the best breakfasts taken in a Premier Inn location. Really tasty and very well cooked, they took pride in all aspects of the breakfast room and it showed.

Had breakfast twice and dinner once. Was never disappointed. Great friendly staff and higher than average fare for a hotel chain restaurant.

Having stayed at this hotel for the last three Christmas's and following a successful meal last year we were expecting an enjoyable evening. We booked a table when we checked in having been told it would be necessary. On arrival the restaurant was half empty yet all the diners had no food in front of them. The attitude of the staff was dismissive and our drinks took a lot longer to arrive than other tables who arrived after us. An hour in we had only had our drinks and a starter. Both of our mains had varying degrees of heat from cold chips to piping hot mushrooms. The plates were warmed and the steak cooked as requested. We were not checked on to ask how our meals were so when the waitress collected our plates we informed her of the problems. She didn't seem to care in the slightest. We ordered our desserts feeling deflated only for the waiter to come back 5 minutes later to inform my partner that "everyone has had cheesecake tonight so we have run out". He offered him alternatives from the meal deal but no apology. It would have been nice to have been told about this sooner. Every kitchen runs out of food but they must have noticed they'd served the last slice. To add insult to injury when we did get our apple crumbles mine was stone cold. By this point I couldn't even be bothered to complain as my previous two problems had been ignored. If we come to stay next year I won't be coming back here.

Good choice, well presented dishes and convenient when staying away. The staff were lovely on the two nights we ate there and were attentive and polite without being aloof.

Felt like a second class citizen when I went to dine at this place while away on a business trip. Lady who greeted me told me that I couldn't sit in the restaurant and had to sit in bar section for my meal as all tables were booked (although all tables were empty)! Meal was average and staff were awful. Bunch of amateurs!Next time I'm in Norwich I will definately be seeking another hotel to stay in.

Whilst staying in the hotel we decided to dine in one evening after a day travelling, the staff were friendly and helpful, the food was average and what you would expect for a chain restaurant. I wouldn't choose to dine there for a special occasion but its a nice place and an easy option when staying in the hotel. The restaurant caters for families and at times it became a little noisy but this was due to other diners and can not be helped with so many children present. Overall I've rated the experience very good as it fulfilled our criteria of a simple meal, served in comfortable surroundings, fairly quickly without fuss and as I've mentioned the staff were friendly.

|The staff are lovely and the menu is fine. However, the burger was burned and the chips looked as if they'd seen better days

english staff arguing with indian staff made me feel uncomfortable, food was over powered with garlic as chefs do when they are trying to cover up something like gone off food. Food items were taken from our room without consent. This place needs some new staff that actually care when i have a complaint. What a Joke and to think i paid for that.