The Glass House in Norwich

Visited today,Saturday lunch time. Very busy as expected but no problem, found a table upstairs. Ordered on App, food came quick and polite servers. 2 Lunches , 2 glasses of wine £20.06 . All good 😊

Called in for lunch with visiting family, including a baby in a buggy. Not really child or disabled friendly as the vast majority of tables on the ground floor were high with stools. We had to carry the baby and buggy up two flights of slippery wooden stairs to find a suitable table. I wouldn't recommend for visits with young children, elderly or disabled people. There was an outside area but was wet outside at time of visit. Food was very nice and fantastic value.

Hot plates!! Makes such a difference,keeping breakfast warmer for longer. Other spoons have cold plates! Clean and nice loos to

Wonderful place full of character will return v soon

Worst spoons ever staff half asleep and ignore you at the bar had one beer and left no atmosphere at all

Great full English breakfast with refillable coffee, great value and nice setting, going back again next week

Really smashing pub, usual Wetherspoon fare, in a nice location within Norwich City. Recommend.

This was a superb pub for drinking, with a stylish throwback interior! The outside seating is lovely overlooking the streets of norwich, counter is well presented too. I had a pint of Stella Artois, appreciated the clean table and comfy seating!

All good reasonable prices good range of drinks.

Asked if they had any gluten free bread, the reply was 'no' without any polite note. Obviously he didn't want to be at work on a Sunday morning...it's called hospitality but I don't think he's been told that. Glad we left as the cafe across the road was great...your loss.

First visit to the Glass House Wednesday lunchtime . Great service , with well presented food . The staff were friendly and the building was interesting . Lovely outside area and balcony upstairs with seating on two levels . The place was clean and bright . Well done all .

Awful service and waiting times.

Didn’t have a pool table or dart board, absolutely fuming 😡😡😡

Friendly staff and choice of food and drink

This is a very smart Weatherspoons friendly staff and plenty of room inside and outside.

Lovely company, food was very good and a refreshing pint of shandy to wash it down

Not a chain I usually bother with, but this one is above average. Decent food arrived quickly, staff were good, not too busy on my visit.

It’s a Wetherspoons it’s all the same, okay?

The perfect location for lunch, extremely friendly and helpful staff.

Lovely pub with a great atmosphere

Great venue with interesting interior features, what is there not to like.

I have been in here 3 times and it's never not busy. The food is what you expect from weatherspoons. The table service is good as I hate doing battle at the bar. The location is somewhere you just come across its the only pub in the city I have been repeatedly as it's convenient.

Great value for money and good service to boot

Good value for money, good service, friendly and helpful staff

A good Weatherspoons. Good food etc. Nice for a meal or a catch-up drink.

Staff so friendly and kind glass house is owned by wetherspoons and it fantastic place it is also a hotel that JD wetherspoons own so you can party to early hours and retire to your bed just upstairs

Such a shame. Overall quite dirty, and such unhelpful staff member who served me! Won't be returning

Normal weatherspoons, nothing to shout about

We stayed in the next door hotel, which is lovely but decided to eat breakfast here after visiting the previous night for drinks before bedtime. It is a Wetherspoons, so the food is good value and the drinks very reasonable (you are in the heart of the City). Breakfast was amazing, refillable hot drinks, so you can enjoy a few cuppas. I had the small breakfast, it was very good size and well cooked. For value it can't be beaten in my view. Staff were really friendly and efficient - I can certainly recommend calling in for drinks and food.

Fresh of the Christmas menu, a brie & bacon cheeseburger along with 2 pigs in blankets, chips and a drink for £11.30, bargain! 😀👍

I like the food,prices are good,but the staff are soooo miserable.

Good value drinks, staff were polite and friendly, lots of seating space, nice location

A Wetherspoons, just like any other!! Had breakfast, it was excellent. Good location near the cathedral.

Called again while we were in Norwich and had a great meal, made our way specially to this pub for a great meal and good service and friendly staff.

I have been here many times. I have always enjoyed the food and drink here.

Update as I passed through the other day. Nothing has changed, everything is still completely mad, but inconsistently mad, which is actually quite good. The Glass House is like a roulette wheel because you never, ever know what you're going to get. It's consistently inconsistent but the staff are excellent and it's gargantuan layout somehow seems awkward to navigate. The garden seems to get the sun for about 30 minutes a day somehow and always seems to be cold. The bar is huge, but the queue always seems to be three deep. Food arrives quickly but it's seldom what you ordered and sometimes this is good and sometimes this is bad. Yesterday I got a lemon and herb chicken instead of a chargrilled chicken with gravy and mash and peas. The mixture of flavours was particularly unique and one I'm only ever bound to encounter again at the glasshouse. Still, the pints are cheap and the app works well and just about everyone in the world is here for ages, because no one can afford to session drink in any other pubs any more. Notice how the food prices are creeping up though? If its going to serve 'cheap and cheerful, no-frills slush' then I'd like that to be reflected in the price. £14 for a lemon and herb and gravy and mash combo just isn't going to cut it.

Have I got a story to tell you… So I parked up and went to pay my £3.20 but little did I know I only had £3.15 in change and it didn’t give any change, so what did I do? I asked people for 5p and apparently nobody carries change these days even if they have a german whip. So I do the unforgivable and spend £4 on parking. Anyhow, I sit here at “The Glass House”, Norwich and I find myself spending £3.20 on a new larger labelled at £4. I am over the moon at the 80p I have redeemed back that is rightfully mine. I’m absolutely and completely flabbergasted. I’m so incredibly jubilant. Please support this small business, I love it with all my heart. Thank you to the wetherspoon family. Merci Beaucoup

A very good Wetherspoons 👍 👏 👌 🙌 £2.99 for a Pint of Guinness on a Monday amazing 👏 Scampi & Korean Chicken good too!! If only more tourists knew about Wetherspoons....

This is the most enjoyable Wetherspoons that I have visited. Lovely service, delightful and happy barmaids. Very clean and ideal location.

Clean, neat and great service! The best one I've been to and will definitely go there again.

Another Norwich wetherspoons, on 2 levels with several sections. Would definitely pop back again

Great place, good service and atmosphere.

I think its the best Wetherspoons for food in Norwich

Good value for money. Good place for refreshment .

Great venue and friendly staff.

Terrible service, waited over 30 minutes. Bar staff told me I should have picked a different side of the pub, told him there was too many guys and was happy where I was. He apparently didn't like that and when another 20 mins went by and we got served we were thinking of we were not to be served. Basically the staff ar slow and don't care and think they can't without service based on fod knows what. No one spoke to anyone and they e were polite. Management didn't know what they were enforcing and I won't be using glass house again.

my husband, step son and I went for lunch today, it was lovely, food was very hot, staff were very friendly and helpful. Would definitely go again

Lovely beers although not much of an atmosphere. Well it was Sunday. But the beer was good and the staff were attentive so what's not to like?

Lovely pub, a bit tucked away but this doesn't matter. Great, superfast service, even during busy lunch periods. Will go again when I am back in Norwich.

Loved the vibe and only came in for a pint of ale

Easy to order with the app, staff always friendly

Usual wide selection of Wetherspoon food. Old Oak beams and secluded seating upstairs. We ordered on the app, and the food and drinks came really quick.

Visited on a weekday afternoon. Quick service, plenty of seating, nice and clean, and the toilets were well maintained.

Great city pub, cheap prices for city centre and outside seating.

Had a great afternoon in the pub.good beers at a reasonable price

Popped in for lunchtime with friends before a walk by the river and a visit to the cathedral. Nice meal in a clean, interesting and open bar/restaurant. Friendly service and good value for money

Classic wetherspoons does the job

Had a very nice chicken Korma Curry,highly recommend .Some of their food can be disappointing!!Staff excellent!

The staff are very friendly and quick as customer numbers allow. Great team and managers and always proactive. Lovely pub, friendly and clean. What more can you ask for. Keep up the good work glass house team. Rob orange and lemonade customer lol.

I have to mention so they get recognition they deserve. The bar staff are always polite and quick as can be. Always happy despite being at work lol and from me a newish customer (many thanks) keep doing a great job. Great pub great team and managers. Rob orange and lemonade customer lol

Good place to get cheap food and cheap booze. Could do with a few more staff to keep on top of dirty tables but apart from that, it was the usual wetherspoons.

Cheap food and beer just what's needed when shopping

Nice atmosphere, cheap drink and cheap food, good but not great, fine for drinks and an average tasting meal with a group of friends but definitely not fine dining.

Never a bad evening in this spoons. Good beer garden and always good atmosphere

Excellent location to review some eye toys

You cannot beat a spoons (love the fondness of this chain) for good beer at very reasonable prices. It can get very dull and loud but you gay what you would expect on a Saturday night. The app don’t work!!!!! Or your internet does not.

If you are looking to start the night off, great stop.

Awful ordered on app .40 min still no drinks spoke to some rude male staff member..got a refund and left...he said take your attitude elsewhere....won't go there again..usless staff and management 🙄

Always nice pleasant and easy. Great for a quick breakfast

Typical Weatherspoons - very good value, quiet when we were there, decent full English before a shopping trip. Staff friendly and helped with a faulty coffee machine very quickly. The restaurant is huge and you can normally find a quiet corner to eat or drink.

The breakfast I thought was expensive,two for just over eighteen pounds,the sausages they used are not good quality,I don’t think I would eat a breakfast there again,nice place but to much price for cheap food quality

Rude staff, especially the Manageress. Certainly avoiding this establishment again. Beer was poor, food was sub standard, and management need changing.

Very relaxing pub, good outdoor space, very spacious inside

A very nice JD Wetherspoon's on two levels. No problems to try an ale before you buy. Not as busy as The Bell hotel, especially outside area, but plenty of space for privacy. Another good JDW

Nice location, plenty of seating inside and out. Due to some kind of kitchen problems the food choice has been very limited the last two times I visited (about a year apart) so that'll need to be cleared up before too long.

Two floor pub. Nice layout of rooms and outside. Food better than some.

A busy Wetherspoons on the 4 occasions that we went with some good local beers to be had. They do have a large outside beer garden but they empty this at 22.00 which means a big influx near to that time. The interior is actually quite nice with murals on Norwich to one wall.

Spoons but up market pub with large garden

Had 2 meals 2 drinks £20 can't beat that .food was great place was lovely 😍

Another excellent spoons providing reasonable priced drinks alongside decent pub grub.. Plenty of areas to sit in Lovely outside in the sun Tables cleared quickly on the Saturday that we called in Staff very attentive polite and friendly. Suited us just fine for a couple of hours while on our day out in the City.. Would have no hesitation in returning if we get a chance to visit the area in the future.

A lovely walk through cobbled streets to get to the glasshouse, it was a hot day so sat outside, food was lovely, would definitely go again next time I'm in norwich.

Super place to have a drink and something to eat service and staff 1st class

This was our first visit to the glass house after a recommendation from a family member. We arrived at what I would call a busy'ish time of the day on a Saturday (4pm on a football day) and we were seated straight away. It was quite nice inside with both an upstairs and downstairs section for eating and drinking although some of the tables were very squashed together with no chair room between you and the people behind you. There were three of us including two adults and one 4 year old, both adults had the American cheeseburgers with fries and a drink and our daughter had a burger on its own with a bowl of salad. The food arrived hot within 5 minutes which was very very good. I must admit I was a little surprised about the price - £22 for three small meals which seems like a lot to me as we don't often eat out as a family but I guess it is probably about right in this economical climate. I was a little disappointed as to why they didn't have a grill menu, I was looking forward to a nice steak and chips - not sure why they don't do this anymore. After our main meals we each had desert which was two mini warm fudge brownies with ice cream and a brownie sandwich which I must admit as nice as they were, it was daylight robbery at £3 something for a tiny slice of brownie with a tiny scoop of ice cream! I probably wouldn't bother with those again! You would be better off buying them from the shop afterwards! All in all though we had a very pleasant experience and the staff were friendly and helpful. The food was served very quickly and you get pretty decent quality food for a reasonable price - just don't expect a huge amount of food for the money!

Appalling. After we made a complaint about the wine, manager rude and argumentative. Total intent was to embarass us to back down. We asked for a refund so we could leave. Immediately surrounded by door staff who told us to put food into boxes and leave. Manager refused to give her name and refused to pass on our concerns...do it yourself on line. Called an idiot by the door supervisor. An absolute disgrace . I have never seen anything like this before. Your staff were a disgrace. Other customers commented on the appalling scene. You seriously need to look at how customers are treated. We are both retired professionals.

Cheap, cheerful, spoons. Good variety of inside/outside spaces

You know what you're getting. Quick ordering and delivery of food. No faffing, straight forward.

Fricking long wait for table order!

I have never in all my years been cut off from ordering food and drink. Was out celebrating my birthday with a group of my friends who I work with within the NHS. Some friends who couldn't make it were ording food and drinks to our table. We were not loud or causing any trouble, only for some one to come to our table with 2 security to say we have been cut off can't order any more food and drink. And what we have ordered will be refunded. What an absolute joke. They were rude and the security were giving evil looks. Absolutely disgusted with the service received and will never return to that establishment.

Convienient location after a Sunday afternoon walk of Pull Ferry, Cathedral and Elm Rise..... Ordered via App, and the staff are super responsive, attentive to orders. Typically good value for money spoons. Venue: Physically looks like typical pub. Less students / tourists (like riversides 'the queen of iceni', or in town 'the bell hotel'), with more locals.

I love popping into Wetherspoons for a quick bite. The Glass House is a lovely building with plenty of space. There seems to be more rooms around every corner. It's certainly not fine dining but it's excellent value for what you get and the staff are usually very efficient and friendly. Ordering table service on the app is very convenient.

Food is prepared quickly, service is good. Standard quality you expect at a reasonable price

Fabulous place, inside and out 😊 As wetherspoons go, I'd say 8/10, mainly holiday trippers and visitors to Norwich I'd say, not a rowdy franchise at all like some.

Lovely venue, great atmosphere sitting out in the garden in the sunshine. Shame the bar staff wasn't that friendly 😕

Not too good. Beer tasted like lemon pledge, assuming they haven't rinsed the glasses after washing. After complaining they just took them away and we never saw them again.....

Nice pub in a good shopping area

Bar staff are really friendly and the door staff are the best in Norwich. Always ready to help people to the extent of going in the river to save someone's life.

Great place to meet up with friends. Reasonably priced food. Plenty of choice on menu.

Drinks took over 30 mins and to the point we had to go up to the bar and ask to collect them after being spoke to rudely by a member of staff. Also the drinks were just left of the side which is incredibly unsafe as drinks are just left on the side before someone delivers them.

Amazing staff, amazing managers, and great people.

Very spacious pub and beer garden. Greene King IPA at £1.45 a pint not to be sniffed at.